Yealink One Talk CP960 Instruction manual

Copyright 2019, Star2Star Communicaons, LLC. Star2Star and StarSystem are
registered trademarks of Star2Star Communicaons
V 1.01 9-16-19
This guide covers the basic features and operaon of the
Yealink model CP960 Conference telephone. For more
informaon including a video tutorial, please visit the
Star2Star Knowledge Base at knowledge.star2star.com
Note that these instrucons cover the operaon of this
phone on both the StarCloud and StarCloud+ Systems.
Yealink CP960 Conference Telephone
Quick User Guide
Control Center Screen:
Swipe down from the top
of the screen to view the
Control Center screen.
The slider at the top of the
screen adjusts the screen
brightness.
The top half of the screen
provides access to fre-
quently-used features such
as Do Not Disturb (DND),
Auto Answer, Mung, and
Silence.
The lower half displays
nocaon messages.
The Clear buon removes
messages from the display.
Swipe up from the boom
to return to the previous
screen.
The Touchscreen
Display:
The CP960 operates
much like a smartphone,
using a large color touch-
screen on the front of
the unit. There are two
main screens: the Idle
Display and the Speed
Dial screen. The idle
display contains a clock
and a group of icons to
control the phone, as
shown here.
Introducon:
The Yealink CP960 is a full-featured conference
telephone, ideal for use in small to mid-size conference
rooms. The phone has three built-in microphones,
providing clear audio pickup of all parcipants within a
20’ radius. For larger rooms, Yealink oers an external
wireless microphone kit that includes two rechargeable
wireless microphones and a charger.
The Speed Dial Screen:
The Speed Dial screen
lets you quickly choose
and dial a number from
a list of frequently-called
numbers. To see the
speed dial screen, swipe
your nger right from the
idle screen.
To dial a number from
the speed dial screen,
select one or more
numbers from the list,
and then press the green
Dial icon.
If you select more than one number before pressing the
dial buon, the phone will create a conference call using
the selected numbers.
Connecons:
The CP960 provides connecons for audio out, oponal
wired external microphones, a USB 2.0 MIcro-B connec-
on, two full-size USB 2.0 ports, and a 10/100 Ethernet
network connecon. The CP960 also provides a Blue-
tooth 4.0 connecon for pairing with a mobile phone.
Adjusng the Volume:
Tap the or icons below the screen when the phone
is idle or ringing to adjust the ringer volume. Tap or
during a call to adjust the receiver volume.
To Make a Call:
Press the green TALK buon. Listen for a dial tone,
and dial the desired number.
Answering Incoming Calls:
Touch the on-screen Answer icon while the phone is
ringing.
Ending a Call:
Tap the End Call icon on the screen.
Idle Screen
Speed Dial Screen
Control Center Screen

Conference Calling:
You can conduct conference calls with up to ve pares
directly on your phone. If you need to set up a conference
call with six or more pares,you can use Star2Star’s
StarConference mul-party conferencing system. Ask your
system administrator for details.
To set up a ve-party Conference Call
● Press and tap “Call Mulple Members?” at the top
of the screen
● Enter the number of the rst party, then tap “Add
members” at the boom of the screen
● Repeat these steps unl you have added all the pares
Tap to begin the conference call.
Managing the Conference:
During a conference call, you can do the following:
• Tap More->Hold to place the conference call on hold.
• Tap More->NewCall to place a new call.
• Tap More->Split to split the conference call into
individual calls and put the calls on hold.
• Tap DND to enable or disable Do Not Disturb mode.
• Tap Mute to mute your own phone. The other
parcipants will be able to hear each other, but they
cannot hear you.
You can also manage an individual parcipant in a conference
call. Tap the avatar of desired parcipant. The touch screen
displays this menu:
• Tap Far Mute to mute the parcipant. The muted
parcipant can hear everyone, but other pares on
the call can’t hear the muted parcipant.
• Tap Remove to remove the parcipant from the
conference.
• Tap Split to split the parcipant from the conference.
• Tap Hold/Resume to hold/resume the parcipant.
• Tap Detail to view the parcipant informaon
Ending the Conference:
To end the conference call, press the red End Call buon at
the boom of the screen. Note that hanging up does not
disconnect the other pares from the call. If you wish to
disconnect all the pares so that they can not converse with
one another, select each parcipant individually as described
above, and choose “Remove” from the pop-up menu.
Transferring Incoming Calls:
There are three methods you can use to transfer a call to
another phone:
• A Blind Transfer sends a call directly and immediately to
another party without consulng.
• A Semi-Aended Transfer sends a call while the
desnaon phone is ringing.
• An Aended Transfer allows you to speak with the
desnaon phone before transferring the call
To perform a blind transfer:
1. Tap More->Transfer to place the exisng call on hold
2. Dial the desired desnaon number, and press Transfer
again.
To perform a semi-aended transfer:
1. Tap More->Transfer during a call.
2. Enter the number you want to transfer the call to.
Tap Transfer, then tap Send
3. When you hear the desnaon phone ringing, tap Transfer
to complete the transfer
To perform an Aended Transfer:
Follow the steps for a semi-aended transfer as above. When
the called party answers, inform them that you are transferring
a call, and then tap Transfer again to transfer the call.
Note that you can transfer calls to any number, including
internal and external phone numbers.
Mung a Call:
You can disable the phone’s microphone to consult privately
with others in the room while listening to the other party on
the phone through the speaker or the handset.
To mute the call, press one of the green Mute buons on
the phone. The buon will turn red to indicate that the
microphone is muted. Press mute again to resume the call.
Call Forwarding & Do Not Disturb (DND)
You can set your phone to automacally forward incoming calls
automacally another desnaon. You can also have incoming
calls rejected (Do Not Disturb).
To enable call forwarding:
1. Touch Sengs, then select Call Forward
2. Turn On the switch at the top of the screen
3. Enter the desired number to forward the calls to, and
touch the check mark at the top of the screen
To congure the Do Not Disturb mode:
1. Swipe down from the top of the screen.
2. Tap to enable DND or tap to disable DND.
When Call Forwarding or DND are enabled, the phone will
display a red icon at the top le of the screen as a reminder.
When an incoming call arrives while the phone is in forwarding
mode, the phone will display a message on the screen.
We recommend that you use your extension’s Find Me - Follow
Me sengs instead of the phone’s Call Forwarding feature.
Call Recording
You can record phone conversaons using the phone’s built-in
memory, or you can record onto a ash drive plugged into a
USB port.
To record a call, press the red REC icon located next to the
End Call buon at the boom of the screen. The red circle will
change to a square to indicate that the call is being recorded.
You can also use the phone to record without placing a call.
Touch the Record icon on the main screen to start the audio
recorder applicaon.