Yealink SIP-T19 E2 T4 Series User manual

Copyright © 2016 YEALINK(XIAMEN) NETWORK TECHNOLOGY CO., LTD
Copyright © 2016 Yealink(Xiamen) Network Technology CO., LTD. All rights reserved. No parts of
this publication may be reproduced or transmitted in any form or by any means, electronic or
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LTD. gives its consent to downloading and printing copies of the content provided in this file only
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liable for any damages arising from use of an illegally modified or altered publication.
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS GUIDE ARE
SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND
RECOMMENDATIONS IN THIS GUIDE ARE BELIEVED TO BE ACCURATE AND PRESENTED
WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL
RESPONSIBILITY FOR THEIR APPLICATION OF PRODUCTS.
YEALINK(XIAMEN) NETWORK TECHNOLOGY CO., LTD. MAKES NO WARRANTY OF ANY KIND
WITH REGARD TO THIS GUIDE, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Yealink(Xiamen) Network
Technology CO., LTD. shall not be liable for errors contained herein nor for incidental or
consequential damages in connection with the furnishing, performance, or use of this guide.
Hereby, Yealink(Xiamen) Network Technology CO., LTD. declares that this phone is in
conformity with the essential requirements and other relevant provisions of the CE, FCC.
You can find the CE and FCC information from the label on the back of the IP phone.
Statements of compliance can be obtained by contacting [email protected].
This device is marked with the CE mark in compliance with EC Directives 2014/35/EU and 2014/30/EU.
Any Changes or modifications not expressly approved by the party responsible for compliance could void
the user's authority to operate the equipment.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
1. This device may not cause harmful interference, and
2. this device must accept any interference received, including interference that may cause undesired
operation.
Note: This device is tested and complies with the limits for a Class B digital device, pursuant to Part 15 of the
FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interference to radio or television reception, which can be determined
by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more
of the following measures:
1. Reorient or relocate the receiving antenna.
2. Increase the separation between the equipment and receiver.
3. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
4. Consult the dealer or an experience radio/TV technician for help.
To avoid the potential effects on the environment and human health as a result of the
presence of hazardous substances in electrical and electronic equipment, end users of
electrical and electronic equipment should understand the meaning of the crossed-out
wheeled bin symbol. Do not dispose of WEEE as unsorted municipal waste and have to
collect such WEEE separately.
We are striving to improve our documentation quality and we appreciate your feedback. Email
your opinions and comments to [email protected].

Yealink SIP-T19(P) E2 IP phone firmware contains third-party software under the GNU General Public License
(GPL). Yealink uses software under the specific terms of the GPL. Please refer to the GPL for the exact terms
and conditions of the license.
The original GPL license, source code of components licensed under GPL and used in Yealink products can
be downloaded online:
http://www.yealink.com/GPLOpenSource.aspx?BaseInfoCateId=293&NewsCateId=293&CateId=293.

About This Guide
v
Thank you for choosing the SIP-T19 E2/SIP-T19P E2 (hereinafter referred to as SIP-T19(P) E2)
IP phone, exquisitely designed to provide business telephony features, such as Call
Hold, Call Transfer, Multicast Paging and Conference over an IP network. The difference
between the SIP-T19 E2 and SIP-T19P E2 IP phones is that only SIP-T19P E2 supports PoE.
This guide provides everything you need to quickly use your new phone. First, verify
with your system administrator that the IP network is ready for phone configuration. Also
be sure to read the Packaging Contents and Regulatory Notices sections in this guide
before you set up and use the SIP-T19(P) E2 IP phone.
Note
Topics provided in this guide include:
Chapter 1 Overview
Chapter 2 Getting Started
Chapter 3 Customizing Your Phone
Chapter 4 Basic Call Features
Chapter 5 Advanced Phone Features
This section describes the changes to this guide for each release and guide version.
The following section is new:
Call Park on page 86
Major updates have occurred to the following sections:
Volume on page 28
Ring Tones on page 29
Network Directory and Network Call Log features are hidden for IP phones in neutral
firmware, which are designed for the BroadWorks environment. Please contact your
system administrator for more information.

User Guide for the SIP-T19(P) E2 IP Phone
vi
Programable Keys on page 52
The following section is new:
Entering Data and Editing Fields on page 18
Major updates have occurred to the following sections:
Icon Instructions on page 3
Optional Accessories on page 10
Phone Installation on page 11
Troubleshooting on page 125
Appendix A - Time Zones on page 139

Table of Contents
vii
About This Guide...................................................................... v
In This Guide ......................................................................................................................... v
Summary of Changes.......................................................................................................... v
Changes for Release 80, Guide Version 80.130 ............................................................ v
Changes for Release 80, Guide Version 80.95 ............................................................. vi
Table of Contents.....................................................................vii
Overview .................................................................................. 1
Hardware Component Instructions.................................................................................... 1
Icon Instructions.................................................................................................................... 3
LED Instructions..................................................................................................................... 4
User Interfaces ..................................................................................................................... 4
Phone User Interface........................................................................................................ 5
Web User Interface........................................................................................................... 5
Documentations ................................................................................................................... 7
Getting Started......................................................................... 9
Packaging Contents............................................................................................................. 9
Optional Accessories ..................................................................................................... 10
Phone Installation............................................................................................................... 11
Phone Initialization............................................................................................................. 14
Phone Status ....................................................................................................................... 14
Basic Network Settings...................................................................................................... 15
Registration ......................................................................................................................... 17
Idle Screen.......................................................................................................................... 18
Entering Data and Editing Fields ..................................................................................... 18
Customizing Your Phone......................................................... 21
General Settings ................................................................................................................ 21
Contrast............................................................................................................................ 21
Language......................................................................................................................... 22
Time & Date ..................................................................................................................... 23
Administrator Password ................................................................................................. 25
Key as Send..................................................................................................................... 25
Phone Lock....................................................................................................................... 26

User Guide for the SIP-T19(P) E2 IP Phone
viii
Audio Settings .................................................................................................................... 28
Volume ............................................................................................................................. 28
Ring Tones........................................................................................................................ 29
Contact Management....................................................................................................... 31
Directory........................................................................................................................... 31
Local Directory ................................................................................................................ 33
Blacklist ............................................................................................................................ 43
Remote Phone Book........................................................................................................ 44
Call History Management ................................................................................................ 47
System Customizations...................................................................................................... 49
Logo Customization ........................................................................................................ 49
Headset Use.................................................................................................................... 50
Programable Keys .......................................................................................................... 52
Account Registration....................................................................................................... 57
Dial Plan........................................................................................................................... 58
Emergency Number........................................................................................................ 63
Live Dialpad .................................................................................................................... 64
Hotline.............................................................................................................................. 65
Basic Call Features................................................................. 67
Placing Calls ....................................................................................................................... 67
Answering Calls ................................................................................................................. 69
Ending Calls........................................................................................................................ 70
Redialing Numbers ............................................................................................................ 70
Recent Call In Dialing ........................................................................................................ 71
Auto Answer ....................................................................................................................... 72
Auto Redial.......................................................................................................................... 73
Call Completion ................................................................................................................. 74
ReCall .................................................................................................................................. 75
Call Mute............................................................................................................................. 76
Call Hold/Resume............................................................................................................... 76
Do Not Disturb (DND) ........................................................................................................ 77
Call Forward ....................................................................................................................... 79
Call Transfer........................................................................................................................ 82
Call Waiting ........................................................................................................................ 83
Conference ......................................................................................................................... 84
Local Conference............................................................................................................ 84
Network Conference ...................................................................................................... 85
Call Park .............................................................................................................................. 86
FAC Mode........................................................................................................................ 87
Transfer Mode ................................................................................................................. 89
Call Pickup .......................................................................................................................... 91
Anonymous Call ................................................................................................................. 94
Anonymous Call Rejection ................................................................................................ 95

Table of Contents
ix
Advanced Phone Features..................................................... 97
Hot Desking ........................................................................................................................ 97
Intercom .............................................................................................................................. 99
Multicast Paging............................................................................................................... 100
Sending RTP Stream ..................................................................................................... 100
Receiving RTP Stream................................................................................................... 102
Using Multicast Paging................................................................................................. 103
Music on Hold................................................................................................................... 104
Shared Call Appearance (SCA) .................................................................................... 105
Configuring SCA Feature on the IP Phone ................................................................. 106
Using SCA Feature on the IP Phone............................................................................ 109
Bridged Line Appearance (BLA).................................................................................... 112
Configuring BLA Feature on the IP Phone .................................................................. 113
Using BLA Feature on the IP Phone............................................................................. 116
Messages.......................................................................................................................... 117
Short Message Service (SMS) .................................................................................... 117
Voice Mail ...................................................................................................................... 119
Message Waiting Indicator (MWI) ............................................................................. 121
Troubleshooting .....................................................................125
General Issues.................................................................................................................. 125
Display Issues ................................................................................................................... 125
Password Issues................................................................................................................ 126
Call Issues ......................................................................................................................... 127
Headset & Handset Issues.............................................................................................. 127
Audio Issues...................................................................................................................... 128
Log Issues.......................................................................................................................... 130
Reboot & Upgrade & Reset Issues.................................................................................. 133
Regulatory Notices ................................................................137
Service Agreements ........................................................................................................ 137
Limitations of Liability ...................................................................................................... 137
Safety Instructions ............................................................................................................ 137
Appendix A - Time Zones......................................................139
Index ......................................................................................141

User Guide for the SIP-T19(P) E2 IP Phone
x

Overview
1
This chapter provides the overview of the SIP-T19(P) E2 IP phone. Topics include:
Hardware Component Instructions
Icon Instructions
LED Instructions
User Interfaces
Documentations
If you require additional information or assistance with your new phone, contact your
system administrator.
The main hardware components of the SIP-T19(P) E2 IP phone are the LCD screen and
the keypad.

User Guide for the SIP-T19(P) E2 IP Phone
2
Hardware component instructions of the SIP-T19(P) E2 IP phone are:
Item
Description
①
LCD Screen
Shows information about calls, messages, soft keys,
time, date and other relevant data:
• Call information—caller ID, call duration
• Icons (for example, )
• Missed call text or second incoming caller information
• Prompt text (for example, "Saving config file!")
• Time and date
②
Power Indicator LED
Indicates phone power status and phone status:
•Receives an incoming call—Fast flashing
•Receives a voice mail or text message—Slow flashing
③
Soft Key
Label automatically to identify their context-sensitive
features.
④
Scroll through the displayed information.
Confirms actions or answers incoming calls.
⑤
(Message Key)
Accesses voice mails.
⑥
(Headset Key)
Toggles the headset mode.
⑦
(Mute Key)
Mutes or un-mutes an active call.
⑧
(Transfer Key)
Transfers a call to another party.
⑨
Speakerphone Key
Toggles the hands-free speakerphone mode.
⑩
RD Key
Redials a previously dialed number.
⑪
Volume Key
Adjusts the volume of the handset, headset, speaker,
and ringer.
⑫
Keypad
Provides the digits, letters and special characters in
context-sensitive applications.
⑬
Speaker
Provides hands-free (speakerphone) audio output.
⑭
Hookswitch Tab
Secures the handset in the handset cradle when the IP
phone is mounted vertically. For more information on
how to adjust the hookswitch tab, refer to Yealink Wall
Mount Quick Installation Guide for Yealink IP Phones .
⑮
Hookswitch
Picking up the handset from the handset cradle, the
hookswitch bounces and the phone connects to the line,
laying the handset down on the handset cradle, the
phone disconnects from the line.

Overview
3
Icons appearing on the LCD screen are described in the following table:
Icon
Description
Network is unavailable
The private line registers successfully
Register failed
Registering
The shared/bridged line registers
successfully
Hands-free speakerphone mode
Handset mode
Headset mode
Voice Mail
Text Message
Auto Answer
Do Not Disturb
Call Hold
Ringer volume is 0
Phone Lock
Call Mute
Received Calls

User Guide for the SIP-T19(P) E2 IP Phone
4
Icon
Description
Placed Calls
Missed Calls
Call Forward/Forwarded Calls
The contact icon
Power Indicator LED
LED Status
Description
Solid yellow
The phone is initializing.
Fast flashing yellow (300ms)
The phone is ringing.
Slow flashing yellow (1s)
The phone receives a voice mail or text message.
Off
The phone is powered off.
The phone is idle.
The phone is busy.
The call is placed on hold or is held.
The call is muted.
Note
Two ways to customize configurations of your SIP-T19(P) E2 IP phone:
The user interface on the IP phone.
The user interface in a web browser on your PC.
The hardware components keypad and LCD screen constitute the phone user interface,
which allows the user to execute all call operation tasks and basic configuration
changes directly on the phone. In addition, you can use the web user interface to
access all configuration settings. In many cases, either the phone user interface and/or
the web user interface interchangeably. However, in some cases, it is only possible to
The above introduces the default LED status. The statuses of the power indicator LED are
configurable via web user interface. For more information, refer to
Yealink_SIP-T2_Series_T19(P) E2_T4_Series_CP860_IP_Phones_Administrator_Guide.

Overview
5
use one or the other interface to operate the phone and change settings.
You can customize your phone by pressing the Menu soft key to access the phone user
interface. The Advanced Settings option is only accessible to the administrator, and the
default administrator password is ―admin‖(case-sensitive). For more information on
customizing your phone with the available options from the phone user interface, refer
to Customizing Your Phone on page 21.
In addition to the phone user interface, you can also customize your phone via web user
interface. In order to access the web user interface, you need to know the IP address of
your new phone. To obtain the IP address, press the key on the phone. Enter the IP
address (e.g., http://192.168.0.10 or 192.168.0.10) in the address bar of web browser on
your PC. The default administrator user name and password are both ―admin‖
(case-sensitive).
The options you can use to customize the IP phone via phone user interface and/or via
web user interface are listed in the following table:
Options
Phone User Interface
Web User Interface
Status
√
√
--IPv4
--MAC
--Firmware
--Network
--Phone
--Accounts
Basic Phone Settings
√
--Contrast
√
--Language
√
--Time & Date
√
--Administrator Password
√
--Key as Send
√
--Phone Lock
√
--Ring Tones
√
--Contact Management
--Directory
x
--Local Directory
√
--Blacklist
√

User Guide for the SIP-T19(P) E2 IP Phone
6
Options
Phone User Interface
Web User Interface
--Remote Phone Book
x
--Call History Management
√
--Logo Customization
x
--Programable Keys
x
--Account Registration
√
--Dial Plan
x
--Emergency Number
x
--Live Dialpad
x
--Hotline
√
Basic Call Features
√
--Recent Call In Dialing
x
--Auto Answer
√
--Auto Redial
√
--Call Completion
√
--ReCall
x
--Do Not Disturb (DND)
√
--Call Forward
√
--Call Transfer
√
--Call Waiting
√
--Conference
x
--Call Pickup
√
--Anonymous Call
√
--Anonymous Call Rejection
√
Advanced Phone Features
√
--Hot Desking
√
--Intercom
√
--Multicast Paging
x
--Shared Call Appearance (SCA)
x
--Bridged Line Appearance (BLA)
x
--Music on Hold
x
--Messages
√
SIP Account
√
--User Options
--Active Line
√
--Label
√
--Display Name
√
--Register Name
√
--User Name
√
--Password
√
--Server Option

Overview
7
Options
Phone User Interface
Web User Interface
--SIP Server 1/2
√
--Register Port
x
--Outbound Status
√
--Outbound Proxy1/2
√
--Proxy Fallback Interval
√
--NAT Status
√
Note
The following table shows documentations available for the SIP-T19(P) E2 IP phone.
Name
Contents
Where found
Language
Quick Start Guide
Basic call features
and phone
customizations
In the package
English
On the website
English/Chinese
User Guide
Phone/Web user
interface settings
Basic call features
and advanced
phone features
On the website
English/Chinese
The table above lists most of the feature options. Please refer to the relevant sections for
more information.

User Guide for the SIP-T19(P) E2 IP Phone
8

Getting Started
9
This chapter provides basic installation instructions and information for obtaining the
best performance with the SIP-T19(P) E2 IP phone. Topics include:
Packaging Contents
Phone Installation
Phone Initialization
Phone Status
Basic Network Settings
Registration
Idle Screen
Entering Data and Editing Fields
If you require additional information or assistance with your new phone, contact your
system administrator.
The following components are included in your SIP-T19(P) E2 IP phone package:
SIP-T19(P) E2 IP Phone

User Guide for the SIP-T19(P) E2 IP Phone
10
Phone Stand
Handset & Handset Cord
Ethernet Cable
Quick Start Guide
Check the list before installation. If you find anything missing, contact your system
administrator.
The following items are optional accessories for your SIP-T19(P) E2 IP phone. You need to
purchase them separately if required.