Yealink T29G User manual

QCS Hosted Voice
Phone Operations Manual
Head Office
Unit 19, 256-258 Musgrave Road
Coopers Plains, QLD 4108
Tel: [phone]

Unit 19, 256-258 Musgrave Road,
Coopers Plains, QLD 4108
Tel: [phone]
www.qcsgroup.com.au | [e-mail]
Yealink T29G and T46G/T48G
Making a Call
To make a call:
1. Dial the number you want to call.
2. Pick up the Handset to start the call or press the ‘ ’ button to have the call on Speaker phone.
To terminate the call:
1. Press the End Call soft key or hang up the Handset.
Calls on hold
To put a call on hold:
1. Press the hold button ‘ ’.
To retrieve a call on hold:
1. Press the hold button ‘ ’.
When a call is placed on hold you will be able to call another number or extension.
Transferring-
Warm transfer:
1. Press the hold button ‘ ’.
2. Press the transfer button ‘ ’ (caller A).
3. Press the “new call” soft key. (Caller A).
4. Then dial the person you wish to transfer the call to (caller B).
5. If caller B wishes to accept the call, press the transfer button ‘ ’
6. Using the down arrow select the “On Hold” call and press “OK”
7.

Unit 19, 256-258 Musgrave Road,
Coopers Plains, QLD 4108
Tel: [phone]
www.qcsgroup.com.au | [e-mail]
Parking a Call
1. To park a call (caller A), press the line you wish to park the call on. You may need to switch pages
in order to see the lines (SP 0, SP 1, SP 2, etc).
2. A red light will appear next to the line holding the parked call.
Retrieving a parked call
1. To retrieve a call that is parked, press the line number that that call was parked on. This will be
represented as a red light on the line numbers.
Speaker Phone
Handset to Speaker:
1. To change from the Handset to the Speaker, press the Speaker button ‘ ’.
2. Hang up the Handset and the call will go through the Speaker.
Speaker to Handset:
1. To change from the Speaker to the Handset, pick up the Handset.
2. If the Handset is already off the hook, then press the Speaker button ‘ ’.
Voicemail
To collect voicemail:
1. Press the Message button.
2. The phone will then ask for a pin number which is your extension number with a added 1 at the
end. Enter your extension number and press “#” button
3. Once in the menu you can listen to the menu options to change the greeting as well as retrieve
new and saved messages. When making a greeting, make sure you select which greeting is to be
applied to your handset.
4.

Unit 19, 256-258 Musgrave Road,
Coopers Plains, QLD 4108
Tel: [phone]
www.qcsgroup.com.au | [e-mail]
Conferencing Calls
To set up a local conference call:
1. Place a call to the first party.
2. When the first party answers the call, press the Conference soft key to place a new call. The
active call is placed on hold.
3. Enter the number of the second party and press .
4. When the second party answers the call, press the Conference soft key again to join all
parties in the conference.
During the conference call, you can do the following:
Press the Hold soft key to place the conference on hold.
Press the Split soft key to split the conference call into two individual calls.
Press the Manage soft key, and then press on the relevant party to select:
oPress the Mute soft key to forbid the party from speaking.
oPress the Remove soft key to remove the party from the conference call.
oPress the Back soft key to return to the previous interface.
Press to mute the conference call.
Press the End Call soft key to drop the conference call.