Zoom PCI Cable Modem User manual

Zoom™
PCI Cable Modem
Installation
Guide

NOTICE
NOTICENOTICE
NOTICE
This document contains proprietary information protected by copyright, and
this Manual and all the accompanying hardware, software, and documen-
tation are copyrighted. No part of this document may be photocopied or
reproduced by mechanical, electronic, or other means in any form.
The manufacturer does not warrant that the hardware will work properly in
all environments and applications, and makes no warranty or representa-
tion, either expressed or implied, with respect to the quality, performance,
merchantability, or fitness for a particular purpose of the software or docu-
mentation. The manufacturer reserves the right to make changes to the
hardware, software, and documentation without obligation to notify any
person or organization of the revision or change.
All brand and product names are the trademarks of their respective owners.
© Copyright 2000
All rights reserved.

Contents
GETTING STARTED .......................................................... 5
CABLE MODEM OVERVIEW ........................................................ 5
CABLE MODEM SERVICE ........................................................... 5
MINIMUM SYSTEM REQUIREMENTS.............................................. 5
WHAT YOU WILL NEED FOR INSTALLATION................................... 6
INSTALLING YOUR CABLE MODEM.................................. 7
STEP 1: CONTACTING YOUR CABLE COMPANY ................................ 8
STEP 2: INSTALLING THE DRIVERS.............................................. 9
STEP 3: INSTALLING THE HARDWARE ........................................ 10
STEP 4: COMPLETING THE INSTALLATION ................................... 13
USING YOUR CABLE MODEM ......................................... 15
CONNECTING TO THE INTERNET ............................................... 15
PCI CABLE MODEM STATUS .................................................... 15
ENDING AN INTERNET SESSION ................................................ 16
TROUBLESHOOTING ...................................................... 17
UNINSTALLING YOUR CABLE MODEM ........................... 19
CONFIGURING NETWORK SETTINGS ............................ 21
WINDOWS 98 NETWORK SETTINGS........................................... 22
WINDOWS 2000 NETWORK SETTINGS ....................................... 26
APPENDIX B: CONFIGURING YOUR BROWSER ............. 29
INTERNET EXPLORER 4.0........................................................ 29
INTERNET EXPLORER 5.0........................................................ 29
NETSCAPE NAVIGATOR........................................................... 30
AOL.................................................................................. 30
APPENDIX C: REGULATORY INFORMATION .................. 31
IMPORTANT INFORMATION TABLE ............................... 32

Getting Started 5
Getting Started
Your Zoom PCI Internal Cable Modem is designed to connect
your personal computer to the Internet through the same cable
that you use for television reception.
Cable Modem Overview
A cable modem provides several advantages over traditional analog
modems:
•Transmission speeds are much faster. Because of the increased
speed of a cable modem, you can enjoy faster, more produc-
tive Internet sessions.
•A cable modem frees up your phone line, so you don’t miss
phone calls or have to obtain a dedicated telephone line for
Internet access.
•The cable connection can be “always-on” so Internet access is
fast and easy.
Cable Modem Service
Your local television cable company provides cable modem service,
also known as cable data service or broadband Internet. When a
cable modem is used, the cable that supplies television service to
your home or office is connected to the cable modem in the same
way that it is connected to your television set or cable box. You
can then get the benefit of high-speed access to the Internet
through the local cable company’s service. The cable connection to
the Internet does not interfere with your regular television signal,
because the cable modem service is provided on different channels
than cable television programming.
Minimum System Requirements
•PC running Windows ® 98 SE or Windows 2000.

6 Zoom PCI Cable Modem Owner’s Manual
•PC with available PCI slot.
•24 MB RAM.
What You Will Need For Installation
In addition to this manual, your package should include the fol-
lowing items:
•Zoom PCI Cable Modem
•CD-ROM disc containing installation software and modem
drivers.
You will need the following items to complete your installation:
•Cable modem service provided by your cable company. The
cable modem service must be 2-way DOCSIS compatible. For
more information on cable modem service see the next section
of this manual.
•The CD-ROM for the operating system running on your com-
puter.
•A cable outlet.
•The proper length of coaxial cable to reach between your
computer and the cable outlet.
Note: Make sure that your cable company provides DOCSIS
(Data Over Cable Service Interface Specifications) com-
patible cable service. The DOCSIS standard, created by
CableLabs®, is employed by leading cable service provid-
ers to ensure system compatibility and ease of use. This
standard means that the modem is compatible with many
cable systems. This modem is not designed to work on
EuroDOCSIS or DVD/DAVIC cable systems.

Installing Your Cable Modem 7
Installing Your Cable
Modem
Note: In some cases, your cable company will use its own instal-
lation process. If your cable company does provide you
with an installation procedure, follow it instead of the pro-
cedure described in this chapter.
Installation consists of four steps:
1. Requesting cable modem service from your local cable
company.
2. Installing the drivers for your PCI cable modem.
3. Installing the hardware. (This is the physical installation of
your PCI cable modem.)
4. Completing the installation.
These steps are discussed in detail in the following sections of
this manual.

8 Zoom PCI Cable Modem Owner’s Manual
Step 1: Contacting your Cable Company
Before you install the Zoom PCI Cable Modem, contact your cable
company to arrange for cable modem service and to establish a
cable modem account. You should have the following information
ready before you contact your cable company:
The Media Access Control (MAC) address of your cable mo-
dem.
Some cable companies will ask for the Media Access Control
(MAC) address of your cable modem. The MAC address is lo-
cated on the label on the bottom of your PCI cable modem
card. In some models, there may be more than one MAC ad-
dress listed on the label. Your cable company will need the ad-
dress labeled Cable Modem MAC Address or C-MAC:. We
suggest that you record all of the cable modem MAC addresses
in the Important Information at the end of this manual. Af-
ter the PCI cable modem is installed, the label will not be visi-
ble, so record the MAC addresses now.
Go to Step 2: Installing the Drivers on page 9.

Installing Your Cable Modem 9
Step 2: Installing the Drivers
A driver is a program that controls a device in your computer; it
allows your new hardware to communicate with your operating
system. Printers, disk drives, and keyboards are common examples
of devices that must have a driver program. Many drivers, such as
the keyboard driver, come with the operating system. For other
devices, such as your new PCI cable modem, you may need to load
a new driver when you connect the device to your computer.
Put the PCI cable modem aside—you don’t even need to take it
out of its antistatic bag yet. Follow the steps below.
1
11
1Your computer should be turned on. Close any applications
you have running.
Insert the CD-ROM disc that came with your cable modem
into your CD-ROM drive. The CD-ROM disc should auto-
run after a few seconds and display an installation screen.
If the CD does not auto-run:
•Click on My Computer on your desktop; then double-
click on the icon for your CD-ROM drive.
2
22
2When the installation interface appears, click on the Install
Drivers button. A Setup Wizard will lead you through the
process of installing the drivers. When the Setup Wizard is
finished, you are ready to install the PCI cable modem
hardware.
Go to Step 3: Installing the Hardware on page 10.

10 Zoom PCI Cable Modem Owner’s Manual
Step 3: Installing the Hardware
Note: You need to install the drivers before you install the PCI
cable modem card. See Step 2: Installing the Drivers on
page 9.
It is recommended that you remove or disable other net-
work adapter cards that are in your system before you in-
stall your PCI cable modem. For instructions on how to
do this, refer to your network adapter card’s owner’s man-
ual.
1
11
1If you have not already done so, record the MAC addresses
printed on the label that has been placed on the backside of
the modem board. You may need to know the MAC ad-
dresses when you set up an account with your cable com-
pany. The label will not be visible after the PCI cable mo-
dem is installed so record the numbers now in the
Important Information table on page 32 of this manual.
2
22
2Before you start the hardware installation, close all
running programs and shut down Windows if you
have not already done so. Then turn your computer off
and unplug it. Don’t plug it back in or turn it on until you
have completed the PCI cable modem hardware installa-
tion.
3
33
3Take the cover off your computer. You will probably have
to remove several screws on the back of the case; most
likely, they are near the outer edges.
4
44
4Unscrew and remove the metal cover plate on the rear of
the computer that lines up with an available PCI slot.
The PCI slot is shorter than a 16-bit ISA slot and usually a
different color (ISA slots are typically black or brown; PCI
slots are usually white or gray). Your cable modem has two
sections of gold connecting fingers, and a PCI slot has two
sections that match the sections on your cable modem.

Installing Your Cable Modem 11
CAUTION
Electrostatic Discharge Protection
Static electricity can damage components on your
PCI cable modem or inside your computer. Before
removing the board from its antistatic bag, touch
the computer’s metal chassis to statically discharge
yourself.
5
55
5Remove your PCI cable modem from its antistatic bag and
insert it firmly into an available PCI slot. See the following
illustration:
PCI Slot
Be sure that the bracket is lined up properly, and then
screw the bracket into the computer using the screw you
removed with the cover plate. Be sure that the back end of
the card (smaller gold finger area) is properly seated into
the connector. If you have a tower or mini-tower computer
case with a vertical main board, you may want to lay the
computer down gently on its side so you can push straight
down on the PCI cable modem card to seat it firmly in its
slot.

12 Zoom PCI Cable Modem Owner’s Manual
6
66
6Connect the coaxial cable to your PCI cable modem.
7
77
7Replace the computer cover.
8
88
8Plug in your computer and turn it on.
9
99
9As the Windows operating system starts up, it will detect
your cable modem. Because the installation program has
already put the needed drivers on your computer, Windows
will recognize and setup your cable modem. You will see
Windows report on its progress, but it will not require any
action on your part.
Windows 98: Depending on your computer’s original
setup, you may be prompted to insert the Windows 98 In-
stallation CD-ROM to install certain Microsoft Networking
files. If prompted, insert the Windows 98 CD-ROM.
Go to Step 4: Completing the Installation on page 13.

Installing Your Cable Modem 13
Step 4: Completing the Installation
Your cable modem will now automatically try to register with the
cable system. It may take up to three minutes for the modem to
register.
At this point, the system at your cable company will communicate
with the modem and computer to complete the installation. You
can check that the cable modem is trying to synchronize with the
cable system by looking at the indicator lights located on the cable
modem’s bracket. The STS, or Status, light will blink as it synchro-
nizes. When synchronization is complete, the STS light will remain
on. If your PCI cable modem does not synchronize, see
Troubleshooting on page 17.
Installations vary from company to company, so you should follow
the directions that are given to you by your cable company. In
some cases the cable company will automatically query the cable
modem via the cable connection. In other cases, you will need to
give the cable company your information over the telephone. They
may ask you for the Media Access Control (MAC) address, or re-
quest billing information.
If your cable service provider supplies files or a browser on a CD-
ROM or a floppy disk, install them at this point.
This completes the installation of your PCI cable modem. You are
now ready to enjoy the broadband experience!
Note: You may need to change the type of connection used by
your Internet browser to connect to the Internet. Your
browser should be configured to connect via a LAN. See
Appendix B: Configuring Your Browser for instruc-
tions.

Using Your Cable Modem 15
Using Your Cable
Modem
Once you’ve installed the modem, connecting to the Internet is
as simple as clicking on the icon that corresponds to the
desired Internet application.
Connecting to the Internet
After you have correctly installed your Zoom PCI Cable Modem, it
will power up and synchronize itself with the cable network. You
know that your PCI cable modem is properly connected and syn-
chronized if the green STS light remains on (see the table on page
15 for detailed information on the indicator lights). When you want
to connect to the Internet, start your browser or other Internet
application.
PCI Cable Modem Status
There is no need of any user controls on your PCI cable modem,
but you can see its operating status by looking at the indicator
lights located on the PCI bracket connector as shown below.
The function of each light is shown in the following table.
Light Name Mode Status

16 Zoom PCI Cable Modem Owner’s Manual
STS (Status) Off
Blinking Fast
Blinking Slow
ON
The power is off.
Ranging in process.
Registering in process.
Online and fully operational.
ACT (Activity) Flashing Traffic activity through the cable
modem.
FCN (Function) On Reserved.
Ending an Internet Session
After you have completed your Internet session, close your
browser. The Zoom PCI Cable Modem will remain connected with
the cable system as long as your computer is on.
Note: If you power down computer you lose cable service, the
cable modem will disconnect from the cable system. Your
cable modem will automatically reconnect when your
computer is powered on or when cable service is restored.

Troubleshooting 17
Troubleshooting
How do I know if my cable modem has properly synchro-
nized with my Cable Service Provider’s cable system?
When your PCI cable modem is synchronizing with the cable sys-
tem, it is actually performing a two-step process. It is ranging and
registering. When it is ranging, it is trying to send a message to the
cable system. When it is registering, it is trying to receive a message
from the cable system. The STS (Status) light will blink quickly
when it is ranging, and it will blink slowly when it is registering.
The cable modem is synchronized when ranging and registering are
complete. The STS light will stay on when the cable modem is syn-
chronized, and ready for use.
What do I do if the cable modem does not synchronize with
the Cable Service Provider’s cable system?
If the STS light keeps blinking for a significant amount of time, the
PCI cable modem is not synchronizing. Below are some steps you
can take to solve the problem:
1. Check the cable connection at your cable outlet, and on the
PCI cable modem.
2. Check to make sure that cable modem service is being pro-
vided. Is your TV receiving a cable signal? Since TV and
broadband access are provided over the same cable, if one is
out, the other is out.
3. Check to make sure that your computer’s network settings
have been properly configured. See Configuring Network
Settings on page 21 for detailed instructions
4. Contact your cable service provider.

18 Zoom PCI Cable Modem Owner’s Manual
What do I do if the indicator lights on my PCI cable modem
are not doing anything?
1. Check to see that your computer is turned on. Your computer
provides power to the PCI cable modem. If your computer has
no power, neither does the PCI cable modem
2. Check to see that the PCI cable modem card is properly in-
serted in your computer’s PCI slot.
CAUTION: Turn off and unplug your computer
before touching any internal components.

Uninstalling Your Cable Modem 19
Uninstalling Your
Cable Modem
The Zoom PCI Cable Modem uninstallation program returns
your computer to the same state it was in before the PCI cable
modem was installed. In the unlikely event that you remove
your PCI cable modem from your PC, follow the steps below
for uninstallation.
1
11
1Click Start | Settings | Control Panel. Double-click the
Add/Remove Programs icon to display the
Add/Remove Programs Properties dialog box.
2
22
2Click to highlight Zoom PCI Cable Modem. Click
Add/Remove.
Zoom’s Uninstall Wizard will guide you through the proc-
ess of removing the drivers from your computer. Then you

20 Zoom PCI Cable Modem Owner’s Manual
need to uninstall the Hardware
3
33
3Next, from the Control Panel click the Add/Remove
Hardware icon. The Add/Remove Hardware Wizard
will display. (On different versions of Windows operating
systems, the Wizard’s appearance will vary slightly, so do
not worry if the Wizard you see is not exactly the same as
the illustration below.)
Follow the prompts, and then move on to Step 4 to physi-
cally remove the PCI cable modem.
4
44
4Shut down Windows. Turn off and unplug your computer.
Remove the cover from your computer as described on
page 10 of this manual.
5
55
5Remove the screw that holds the PCI cable modem card in
place. Gently remove the PCI cable modem card.
6
66
6Replace the metal cover plate that you removed during in-
stallation. Now use the screw that was holding the PCI
cable modem in place to secure the metal bracket.
7
77
7Replace the computer’s cover and restart your computer.