Zycoo CooVox T Series User manual

Software version v3.0.2

This document is subject to change without notice. The latest electronic version of this user
guide is available for downloading here:
http://www.zycoo.com/downloads

Contents
Safety Notice ................................................................................................................................ - 1 -
Overview ...................................................................................................................................... - 2 -
Brief Introduction ................................................................................................................. - 2 -
Modules ................................................................................................................................ - 2 -
Onboard modules ......................................................................................................... - 3 -
Plug-in modules ............................................................................................................ - 3 -
Mechanical Design ................................................................................................................ - 7 -
CooVox-T100/T100S ..................................................................................................... - 7 -
CooVox-T200 ................................................................................................................. - 8 -
CooVox-T600 ................................................................................................................. - 9 -
Key Features ....................................................................................................................... - 10 -
Environmental Requirements ............................................................................................. - 11 -
Getting Started ........................................................................................................................... - 12 -
Hardware Installation ......................................................................................................... - 12 -
Configuration Wizard .......................................................................................................... - 12 -
Dashboard .................................................................................................................................. - 18 -
Monitor ............................................................................................................................... - 18 -
Extensions ........................................................................................................................... - 19 -
Trunks ................................................................................................................................. - 20 -
Extensions ................................................................................................................................... - 21 -
Departments ....................................................................................................................... - 21 -
IP Extensions ....................................................................................................................... - 22 -
Analog Extensions ............................................................................................................... - 28 -
Inbound Control ......................................................................................................................... - 29 -
IVR ...................................................................................................................................... - 29 -
Call Queue .......................................................................................................................... - 31 -
Time Conditions .................................................................................................................. - 35 -
Inbound Routes .................................................................................................................. - 37 -
Direct Routing ..................................................................................................................... - 38 -
Blacklist ............................................................................................................................... - 40 -
Outbound Control ...................................................................................................................... - 41 -
Trunks ................................................................................................................................. - 41 -
FXO/GSM Trunks ......................................................................................................... - 41 -
E1 Trunks .................................................................................................................... - 43 -
SIP Trunks .................................................................................................................... - 44 -
IAX Trunks ................................................................................................................... - 47 -
Dial Rules ............................................................................................................................ - 49 -
Dial Permissions .................................................................................................................. - 51 -
PIN Sets ............................................................................................................................... - 53 -
Audio Library .............................................................................................................................. - 54 -
Music On Hold .................................................................................................................... - 54 -
IVR Prompts ........................................................................................................................ - 54 -
Custom Prompts ................................................................................................................. - 55 -

Advanced Features ..................................................................................................................... - 56 -
Call Forward ........................................................................................................................ - 56 -
Follow Me ........................................................................................................................... - 57 -
Wake Up Call ....................................................................................................................... - 58 -
Conference ......................................................................................................................... - 58 -
DISA .................................................................................................................................... - 60 -
Paging & Intercom .............................................................................................................. - 61 -
Smart DID ........................................................................................................................... - 62 -
Phonebook ......................................................................................................................... - 63 -
LDAP ................................................................................................................................... - 64 -
Callback ............................................................................................................................... - 64 -
Whitelist ............................................................................................................................. - 65 -
Preferences ................................................................................................................................. - 66 -
Global PBX Options ............................................................................................................. - 66 -
VoIP Advanced .................................................................................................................... - 68 -
Analog Settings ................................................................................................................... - 71 -
Voicemail Settings ............................................................................................................... - 72 -
Module Settings .................................................................................................................. - 74 -
E1 PRI Signaling ........................................................................................................... - 74 -
T1 PRI Signaling ........................................................................................................... - 75 -
MFC/R2 Signaling ........................................................................................................ - 77 -
SS7 Signaling ............................................................................................................... - 78 -
Feature Codes ............................................................................................................................. - 80 -
Voicemail feature codes ..................................................................................................... - 80 -
Call Pickup feature codes .................................................................................................... - 80 -
Call Parking feature codes .................................................................................................. - 81 -
Call Transfer feature codes ................................................................................................. - 81 -
Blacklist feature codes ........................................................................................................ - 82 -
Call Spy feature codes ......................................................................................................... - 82 -
Call Queue feature codes .................................................................................................... - 83 -
Conference feature codes ................................................................................................... - 83 -
Wakeup call feature codes .................................................................................................. - 84 -
Call Forward feature codes ................................................................................................. - 85 -
DND feature codes .............................................................................................................. - 85 -
Office Closed feature codes ................................................................................................ - 86 -
CooCall Push Notification ................................................................................................... - 86 -
Other feature codes ............................................................................................................ - 87 -
Reports ....................................................................................................................................... - 88 -
Records ............................................................................................................................... - 88 -
Call Record .................................................................................................................. - 88 -
Conference Recordings ............................................................................................... - 88 -
One Touch Recordings ................................................................................................ - 89 -
Call Logs .............................................................................................................................. - 89 -
Call Log ........................................................................................................................ - 89 -

Fax Log ........................................................................................................................ - 90 -
Addons ........................................................................................................................................ - 91 -
API ...................................................................................................................................... - 91 -
AMI ............................................................................................................................. - 91 -
Push Event .................................................................................................................. - 91 -
PMS ............................................................................................................................. - 92 -
Exbox .................................................................................................................................. - 92 -
Devices ........................................................................................................................ - 92 -
Settings ....................................................................................................................... - 96 -
Control Panel ...................................................................................................................... - 97 -
Group .......................................................................................................................... - 97 -
Settings ....................................................................................................................... - 97 -
Soft Phone .......................................................................................................................... - 98 -
Settings ....................................................................................................................... - 98 -
List .............................................................................................................................. - 99 -
Remote Access .................................................................................................................. - 100 -
Status ........................................................................................................................ - 100 -
Settings ..................................................................................................................... - 100 -
Hot Standby ...................................................................................................................... - 101 -
Remote Management ....................................................................................................... - 102 -
AutoConfig ........................................................................................................................ - 103 -
Devices ...................................................................................................................... - 103 -
Files ........................................................................................................................... - 104 -
System ...................................................................................................................................... - 105 -
Reboot /Reset ................................................................................................................... - 105 -
Cron Reboot .............................................................................................................. - 105 -
Reboot ...................................................................................................................... - 105 -
Reset ......................................................................................................................... - 105 -
Region /Time .................................................................................................................... - 107 -
Storage .............................................................................................................................. - 108 -
USB Storage .............................................................................................................. - 108 -
FTP Storage ............................................................................................................... - 110 -
System Storage ......................................................................................................... - 111 -
Network Settings .............................................................................................................. - 112 -
Network Profiles ....................................................................................................... - 112 -
IPv6 ........................................................................................................................... - 112 -
VLAN ......................................................................................................................... - 113 -
VPN ........................................................................................................................... - 114 -
Static Routing ............................................................................................................ - 123 -
DHCP Server .............................................................................................................. - 123 -
SNMP ........................................................................................................................ - 125 -
Email Services ................................................................................................................... - 126 -
Mail Server Settings .................................................................................................. - 126 -
Voicemail to Email Settings ....................................................................................... - 127 -

Diagnostic ......................................................................................................................... - 127 -
PING .......................................................................................................................... - 127 -
Trace Route ............................................................................................................... - 128 -
TCP Dump ................................................................................................................. - 128 -
Channel Monitor ....................................................................................................... - 129 -
Asterisk CLI ................................................................................................................ - 129 -
Security Center ................................................................................................................. - 130 -
Firewall ..................................................................................................................... - 130 -
Intrusion Detection and Prevention ......................................................................... - 132 -
IP Blacklist ................................................................................................................. - 133 -
IP Whitelist ................................................................................................................ - 133 -
Backup/Upgrade ............................................................................................................... - 135 -
Upgrade .................................................................................................................... - 135 -
Backup ...................................................................................................................... - 135 -
System Logs ...................................................................................................................... - 136 -
Web Log .................................................................................................................... - 136 -
Other Log .................................................................................................................. - 137 -
Settings ............................................................................................................................. - 137 -
Account ..................................................................................................................... - 137 -
Plug-in ....................................................................................................................... - 138 -
Web .......................................................................................................................... - 138 -
SSL ............................................................................................................................. - 139 -
SSH ............................................................................................................................ - 140 -
HTTP ......................................................................................................................... - 140 -

- 1 -ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0
Safety Notice
Please read the following safety notices before installing or using this IPPBX. They are crucial for safe and reliable
operation of the device. Failure to follow the instructions contained in this document may result in damage to
your IPPBX and voidance of the warranty.
1. Please use the external power supply which is included in the package. Any other power supply may cause
damage to the unit, affecting performance or induce noise.
2. Before using the external power supply in the package, please check your building power voltage. Connecting to
inaccurate power voltage may cause fire or damage.
3. Please do not damage the power cord. If the power cord or plug is impaired, do not use it. Connecting a
damaged power cord may cause fire or electric shock.
4. Ensure the plug-socket combination is accessible even after the unit is installed. In order to maintain the unit, it
will need to be disconnected from the power source.
5. Do not drop, knock, or shake the unit. Rough handling can break internal circuit boards.
6. Do not install the unit in places where there is direct sunlight. Also do not place the unit on carpets or cushions.
Otherwise, it may cause the unit malfunction or cause fire.
7. Avoid exposing the unit to high temperature (above 40°C), low temperature (below -10°C) or high humidity.
Otherwise, it could cause damage and will void the warranty.
8. Avoid letting the unit in contact with water or any other liquid which would damage the unit.
9. Do not attempt to open the device. Non-expert handling of the device could cause damage and will void the
warranty.
10.Consult your authorized dealer for assistance if any issues or questions you may have.
11. Do not use harsh chemicals, cleaning solvents, or strong detergents to clean the unit.
12. Clean the unit with a soft cloth that has been slightly dampened in a mild soap and water solution.
13. If you suspect the unit has been struck by lightning, do not touch the unit, power plug or phone line. Call your
authorized dealer for assistance to avoid the possibility of electric shock.
14. Ensure the unit is installed in a well-ventilated room to avoid overheating.
15. Before you work on any equipment, be aware of any hazards involved in electrical circuitry and be familiar
with standard practices for preventing accidents if you are in a situation that could cause physical injury.

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Overview
Brief Introduction
CooVox Series IP Phone System is the most innovative solution for VoIP telecommunications in the SMB (Small and
Medium-sized Business) market. They provide not only traditional PBX functionality such as automated attendant
and voicemail, but also offer many advanced telephony features, including remote extensions, remote
office connection, IVR, call recording, call detail records(CDR). All of these can serve to greatly enhance business
operations at reduced operational cost.
There are 4 members in CooVox T-series family:
l T100/T100S
l T200
l T600
Among them, T100 are assembled with onboard modules, while T200 and T600 are modular design, there are two
module slots for installing plug-in modules, more about the CooVox T-series modules please refer to Modules.
For more information of each model of IPPBX, please visit our official website: www.zycoo.com.
Modules
There are two types of modules for CooVox series.
l Onboard modules

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l Plug-in modules
Onboard modules are for T100, plug-in modules are for T200 and T600.
Onboard modules
l FXO-200 Module
FXO-200 module provides two FXO interfaces (RJ11) for connecting the PSTN lines provided by the telecom.
l FXS-200 Module
FXS-200 module provides two FXS interfaces (RJ11) for connecting fax machines or analog phones as internal
extensions.
l FXOS Module
FXOS module provides one FXO interface and one FXS interface, with this module installed on your T100 , you’ll
have FXO to FXS lifeline, when there’s power failure you may still use the analog phone to make and receive phone
calls.
Plug-in modules
l 4FXO Module

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4FXO module provides 4 FXO interfaces for connecting PSTN lines provided by the telecom. It can be installed on
two slots of T200 and T600 and provides maximal 8 FXO interfaces.
l 4FXS Module
4FXS module provides 4 FXS interfaces for connecting fax machines or analog phones. It can be installed on two
slots of T200 and T600 and provides maximal 8 FXS interfaces.
l 2FXOS Module
2FXOS module provides 2 FXO and 2 FXS interfaces, it can be installed on two slots of the T200 and T600. With
2FXOS module installed it enables to IPPBX system with FXO to FXS lifeline feature, when there’s power failure,
you may still use the analog phone to make and receive phone calls.

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l 2GSM/4GSM Module
2GSM/4GSM module provides 2/4 GSM channels, it can be installed on T200 and T600 for making and receiving
phone calls from GSM network. It is designed with SIM900 for global market, SIM900 is a quad-band GSM engine
that works on frequencies GSM 850MHz, EGSM 900MHz, DCS 1800MHz and PCS 1900MHz.
l 2WCDMA/4WCDMA Module
2WCDMA/4WCDMA module provides 2/4 GSM/3G voice channels, it can be installed on T200 and T600 for
making and receiving phone calls from GSM/3G network. It is designed with SIM5320 series module for global
market, SIM5320 is Dual-Band WCDMA and Quadband GSM engine that works on frequencies UMTS 850MHz,
UMTS 900MHz, UMTS 1900MHz, UMTS 2100MHz, GSM 850MHz, EGSM 900MHz, DCS 1800MHz and PCS
1900MHz.
Notice
WCDMA modules for CooVox series IPPBXs are only used for voice phone calls, they CANNOT be used for data
transmission from 3G network.

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l E1/T1 Module
The E1/T1 module provided a RJ48 interface which could be configured to work in E1 (PRI-NET, PRI-CPE, R2, SS7
signaling) and T1 mode. You can install 2 E1/T1 modules on T600. If it’s going to be installed with other modules
(4FXO, 4FXS, 2FXOS, 2/4GSM, 2/4WCDMA) it should be installed on SLOT2.

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Mechanical Design
CooVox-T100/T100S
l Hardware configuration
CooVox-T100/T100S Front Panel
CooVox-T100 Rear Panel
1 x Reset Button
1 x Power Interface (DC 12V 2A)
2 x Ethernet Interface (WAN/LAN:10/100Mbps)
*2 x Analog Ports(FXO/FXS)
1 x USB Interface (for storage)
1 x Console Interface
*only T100 supports analog ports
l T100/T100S LED Indication
Identification
Indication
Status
Specification
PWR
Power Status
On
Power on
Off
Power off
SYS
System Status
On
System initiating
Blink
System is functioning
Off
System failure
WAN
WAN Status
On
Connected but no data transmitting
Blink
Data transmitting
Off
Disconnected
LAN
LAN Status
On
Connected but no data transmitting
Blink
Data transmitting
Off
Disconnected

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1
FXO Status
Red
Channel available
Off
Channel failure
2
FXS Status
Green
Channel available
Off
Channel failure
CooVox-T200
l Hardware configurations
CooVox-T200 Front Panel
CooVox-T200 Rear Panel
1 * Power Switch - Switch the power on or off.
1 * Power Port - 100~240V AC power.
1 * Reset Button - Shutdown/Turn on the IPPBX system with power connection.
2 * Ethernet Interface (WAN/LAN:10/100Mbps)
1 * Console Interface – for connecting to a monitor and debug purpose mainly.
1 * USB Interface - For USB keyboard or USB storage.
2* Applicable module - for SLOT1 &2: FXO/FXS/ GSM/ WCDMA Module Cards
l T200 LED Indications
Identification
Indication
Status
Specification
PWR
Power
Status
On
Power on
Off
Power off
SYS
System
Status
On
System initiating
Blink
System is functioning
Off
System failure
WAN
WAN Data
Status
On
Connected but no data transmitting
Blink
Data transmitting
Off
Disconnected
LAN
LAN Data
Status
On
Connected but no data transmitting
Blink
Data transmitting

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CooVox-T600
l Hardware Configurations
T600 Front View
T600 Back View
1 * Power Switch - Switch the power on and off.
1 * Power Port - 100~240V AC power.
1 * Reset Button - Shutdown/Turn on the IPPBX system with power connection.
2 * Ethernet Interface (WAN/LAN:10/100Mbps)
1 * HDMI Port – For video output.
1 * USB Interface - For USB keyboard or USB storage.
2* Applicable module - for SLOT1 &2: FXO/FXS/ GSM/ WCDMA Module Cards
l T600 LED Indication
Identification
Indication
Status
Specification
PWR
Power States
Green
Power On
Off
Power Off
Off
Disconnected
1-4
(SLOT1/2)
SLOT 1/2
Status
FXS
Green
Channel available
Off
Channel failure
FXO
Red
Channel available
Off
Channel failure
GSM
Red
Channel available
Off
Channel failure
WCDMA
Red
Channel available
Off
Channel failure

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SYS
System States
Wink
System is Running
Off
System Booting or Failed
WAN/LAN
WAN/LAN Interface
States
Wink
Data Transmitting
Off
No Data Transmitting
1-4 (SLOT1/2)
Slot1 and Slot2
States
FXS
Green
Channel Loading Succeed
Off
Channel Loading Failure
FXO
Red
Channel Loading Succeed
Off
Channel Loading Failure
GSM/WCDMA
Red
Channel Loading Succeed
Off
Channel Loading Failure
E1/T1
(PRI/R2)
L1
Red
Module Loading Succeed
Off
Module Loading Failure
L2/L3
Red/Off
CPE Signaling
Green/Off
NET Signaling
Off/Red
SS7 Signaling
Off/Green
R2 Signaling
L4
Green
Connected (No Alarm)
Red
Disconnected (Alarm)
BRI
Red
TE Mode
Green
NT Mode
Off
Module Loading Failure
Key Features
ü BLF(Busy Lamp Field)
ü Caller ID
ü DND(Do Not Disturb)
ü WebRTC
ü Extension User Portal
ü Call Detail Records (500,000 records)
ü Call Center Queues
ü Call Parking
ü Call Forward
ü Call Transfer
ü Call Waiting
ü Call Recording
ü Blacklist (blacklist the last caller)
ü Smart DID
ü Quick Setup Wizard
ü Flexible Dial Permissions
ü Feature Codes
ü Wakeup Call
ü One Number Stations
ü Music On Hold
ü Phonebook/LDAP(10,000 contacts)
ü Department (ring group, pickup group)
ü Phone Provisioning
ü Expansion Box Provisioning

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ü One Touch Recording
ü Video Call
ü Voicemail
ü Virtual Fax
ü Conference Bridge (10 Conferences)
ü DISA (Direct Inward System Access)
ü Paging and Intercom
ü Direct Inbound Routing
ü Speed Dial
ü Time Conditions
ü SIP/IAX Extension Registration
ü Static/DHCP Network Access
ü System Backup
ü T.38 Fax Pa ss -through
ü USB Extended Storage (Scalable)
ü GeoIP Security Policy
ü Audio Codec: G.722/ G.711-Ulaw/ G.711-Alaw/ G.726/ G.729/ GSM/ SPEEX/Opus
ü Video Codec: H.261/ H.263 / H.263+ /H.264/VP8
ü VPN Server (PPTP/OpenVPN, support 10 VPN clients)
ü VPN Client (PPTP/OpenVPN)
ü IP Phone Provisioning (ZYCOO,ALE, Cisco, Fanvil, Htek, Yealink)
Environmental Requirements
Operating Temperature: 0 °C ~40 °C
Storage Tempreture: -20 °C ~ 55 °C
Humidity: 5~95% Non-Condensing

- 12 -ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0
Getting Started
Hardware Installation
Hardware installation of each model is documented in the “Quick Installation Guide”, and the guide was packed
with each of the IPPBX package. Please refer to the guide to install the unit in to your local LAN.
Please pay attention to the safety notices during the hardware installation process.
Configuration Wizard
Quick Setup Wizard is especially designed on v4.0.0 software for CooVox T-series IPPBXs to help you quickly and
easily setup your IPPBX system within minutes.
Please use the default login credential to log in to the system. Click on the button on the
bottom left concern to start the Quick Setup Wizard journey.
Username: admin
Password: admin
l Step 1: Regional Configuration
Language: Set up system default language, it determines the prompt language.
Time Zone: Set up system time zone
Opermode: Set up system analog trunk’s opermode
Tone Zone: Set up system Tone Zone

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After the selection on this page, please click on the button to the next set up.
l Step 2: Extension Configuration
Set up system extension number
Click on the Add button to bulk add extensions number. Please fill in the Start Extension Number and Count, if the
Password is left blank, then the system will auto-generate random passwords for the extensions. Click on the
button take effect on the extensions.
Click on the button to edit the extension parameter values, such as password, extension name, outbound
CID, and email.

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After the extensions set up is done, please click on the button to move to the next step.
l Step 3: Operator Configuration
Set up the system’s operator extension number. By default (when there is no incoming call destination number),
all incoming calls will go directly to the operator extension number.
After the operator set up is done, please click on the button to move to the next step.
l Step 4: Dial Rules
The Dial Rules set up connected to the system default outgoing dial rule directly. You only need to select the
available trunks to the rule, which will imply the outgoing calls using the corresponding trunks. For detailed
configuration, please refer to section Telephony- >Outbound Control->Dial Rules.