Zycoo ZP302 User manual

ZYCOO® ZP302 IP PHONE
User Manual
V1.1
The information contained in this document is subject to change at any time without
prior notification. Specifications of the product are subject to change at any time
without notice. If you want to learn more info about our product, please visit our web
www.zycoo.com.

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Safety Notices
Please read the following safety notices before installing or using this phone. They are crucial for
the safe and reliable operation of the device.
 Please use the external power supply that is included in the package. Other power supplies
may cause damage to the phone, affect the behavior or induce noise.
 Before using the external power supply in the package, please check with home power
voltage. Inaccurate power voltage may cause fire and damage.
 Please do not damage the power cord. If power cord or plug is impaired, do not use it, it may
cause fire or electric shock.
 The plug-socket combination must be accessible at all times because it serves as the main
disconnecting device.
 Do not drop, knock or shake it. Rough handling can break internal circuit boards.
 Do not install the device in places where there is direct sunlight. Also do not put the device
on carpets or cushions. It may cause fire or breakdown.
 Avoid exposure the phone to high temperature, below 0℃ or high humidity. Avoid wetting
the unit with any liquid.
 Do not attempt to open it. Non-expert handling of the device could damage it. Consult your
authorized dealer for help, or else it may cause fire, electric shock and breakdown.
 Do not use harsh chemicals, cleaning solvents, or strong detergents to clean it. Wipe it with a
soft cloth that has been slightly dampened in a mild soap and water solution.
 When lightning, do not touch power plug or phone line, it may cause an electric shock.
 Do not install this phone in an ill-ventilated place.
 You are in a situation that could cause bodily injury. Before you work on any equipment, be
aware of the hazards involved with electrical circuitry and be familiar with standard practices
for preventing accidents.

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Table of Content
1. Introducing ZP302 VoIP Phone ................................................................................. 4
1.1. Thank you for your purchasing ZP302 ............................................................................ 4
1.2. Delivery Content ................................................................................................................. 4
1.3. Keypad ................................................................................................................................. 5
1.4. Port for connecting ............................................................................................................ 7
2.Initial connecting and Setting ....................................................................................... 8
2.1. connect the phone ............................................................................................................. 8
2.2. Initial Setting ....................................................................................................................... 9
2.2.1. PPPoE mode. .......................................................................................................... 10
2.2.2. Static IP mode: ....................................................................................................... 11
2.2.3. DHCP mode............................................................................................................. 12
3. Basic Functions ........................................................................................................... 13
3.1. Basic operation................................................................................................................. 13
3.1.1. Accepting a call ...................................................................................................... 13
3.1.2. Making a call ........................................................................................................... 13
3.1.3. Ending a call ........................................................................................................... 14
3.1.4. Transferring a call .................................................................................................. 14
3.1.5. Calling Hold and 3 ways call ................................................................................. 15
3.1.6. Callers ..................................................................................................................... 15
3.2. The high-level operation .................................................................................................. 16
3.2.1. Special Keys ........................................................................................................... 16
3.2.2. Call pickup .............................................................................................................. 17
3.2.3. join call .................................................................................................................... 17
3.2.4. redial/unredial ......................................................................................................... 17
3.2.5. click to dial .............................................................................................................. 18
4. Setting ........................................................................................................................... 19
4.1. Setting methods ............................................................................................................... 19
4.2. Setting via Web Browse................................................................................................... 19
4.3. Configuration via WEB .................................................................................................... 20
4.3.1. BASIC ...................................................................................................................... 20
4.3.1.1. Status ............................................................................................................. 20
4.3.1.2. Wizard ............................................................................................................ 22
4.3.1.3. Call Log .......................................................................................................... 22
4.3.1.4. MMI SET ......................................................................................................... 23
4.3.2. Network ................................................................................................................... 23
4.3.2.1. WAN Config .................................................................................................... 23
4.3.2.2. Qos Config ..................................................................................................... 25
4.3.2.3. Service Port.................................................................................................... 27
4.3.2.4. SNTP............................................................................................................... 28
4.3.3. VOIP ......................................................................................................................... 30

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4.3.3.1. SIP Config ...................................................................................................... 30
4.3.3.2. Stun Config .................................................................................................... 33
4.3.3.3. DIAL PEER setting ......................................................................................... 34
4.3.4. Phone ...................................................................................................................... 37
4.3.4.1. DSP Config ..................................................................................................... 37
4.3.4.2. Call Service .................................................................................................... 38
4.3.4.3. Digital Map Configuration .............................................................................. 40
4.3.4.4. Phone Book.................................................................................................... 41
4.3.5. Maintenance ........................................................................................................... 42
4.3.5.1. Auto Provision ............................................................................................... 42
4.3.5.2. Syslog Config ................................................................................................ 43
4.3.5.3. Config Setting ................................................................................................ 44
4.3.5.4. Update ............................................................................................................ 45
4.3.5.5. Account Config .............................................................................................. 46
4.3.5.6. Reboot ............................................................................................................ 47
4.3.6. Security ................................................................................................................... 47
4.3.6.1. MMI Filter ................................................................................................................. 47
4.3.6.2. Firewall ..................................................................................................................... 48
4.3.7. Logout ..................................................................................................................... 50
4.4. Settings via phone’s keyboard. ...................................................................................... 51
4.4.1. How to set via the phone’s keyboard............................................................... 51
4.4.2. Phone menu ...................................................................................................... 51
5. Appendix ....................................................................................................................... 52
5.1. Specification ..................................................................................................................... 52
5.1.1. Device specification ......................................................................................... 52
5.1.2. Voice Features .................................................................................................. 52
5.1.3. Network Features .............................................................................................. 53
5.1.4. Maintenance and Management ........................................................................ 53
5.2. Digit-character map table ................................................................................................ 53

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1. Introducing ZP302 VoIP Phone
1.1. Thank you for your purchasing ZP302
Thank you for your purchasing ZP302, ZP302 is a full-feature telephone that provides voice
communication over the same data network that your computer uses. This phone functions not
only much like a traditional phone, allowing to place and receive calls, and enjoy other features
that traditional phone has, but also it own many data services features which you could not expect
from a traditional telephone.
This guide will help you easily use the various features and services available on your phone.
1.2. Delivery Content
Please check whether the delivery contains the following parts:
The base unit with display and keypad

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The handset
The handset cable
The power supply
The Ethernet cable
1.3. Keypad
The numeric keypad with the keys 0 to 9,
*, and # is used to enter
Digits and letters, additionally, the
following keys are available:
Key mapping:
Key
Key name
Function Description
Menu In idle state，press the MENU key to call up the menu.
Phone Book In idle mode, press the Phone Book key to check the
record list and add new records and revise the record.
Press this key again will return to idle mode.
Callers In idle/pickup/calling mode, press the Callers key to
Check the Income/Outgoing/Missed calls records. Press
this key again will return to idle mode
LED LED blinks to remind user new voicemail.

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System
Information
In idle mode, press the Sysinfo key to check the phone
setting parameters. Such as local phone number, local IP
and local Gateway IP address.
Confirm Use the Enter key to enter next menu, or confirm the
setting.
Exit Use the Exit key to return to previous menu, ,cancel the
setting, or reject to answer a call.
Navigation Key
When you pick up the handset or during calling, you can
use this key to turn up or turn down the handset volume;
when a call comes, you can use this key to adjust ring
volume; you also can use this key to choose item in the
menu, callers or phone book.
MWI Use this key to read old or new message.
Transfer
Use the key to realize blind transfer or attended transfer
please refer to 3.1.4.-call transfer for more details).
Conference
Use this key to realize the three party call ( pleae refer
to3.1.5-Calling Hold and 3 ways call for more details)
Delete
In menu, use this key to modify current setting or delete
invalid information. And when you input number do
call out, you can use it to delete characters
Hold
Temporarily hold the active call during the talking; press
the key again to unhold the call. You also can press this
key then input the third party’s phone number and end
with the # key during calling, you can make a call with
the third party and hold the previous cal
ling.
(3.1.5-Calling Hold and 3 ways call).
mute Press this key in calling mode, you can hear the other
side, and the other side can not hear you
R/send
In the hook off /hands-free mode, use the key to dial the
last call number; use this key to make a quick dial as
soon as you select your desired number in phone book
or callers.
Handfree Enter into hands-free mode.

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1.4. Port for connecting
POWER Power switch Select ON/OFF
DC Power port Output: 5V/1.0A
LAN Network port Connect it to PC
WAN Network port Connect it to Network
The phone has two Network ports: The WAN port and the LAN port. Before you connect the
power source, please carefully read Safety Notices of this user manual.

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2.Initial connecting and Setting
2.1. connect
the phone
Step 1: Connect the
IP Phone to the
corporate IP telephony network. Before you connect the phone to the network, please check if
your network can work normally.
You can do this in one of two ways, depending on how your workspace is set up.
Direct network connection—by this method, you need at least one available Ethernet port in your
workspace. Use the Ethernet cable in the package to connect WAN port on the back of your phone
to the Ethernet port in your workspace. you can make direct network connect. The following two
figures are for your reference.

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Shared network connection—Use this method if you have a single Ethernet port in your
workspace with your desktop computer already connected to it. First, disconnect the Ethernet
cable from the computer and attach it to the WAN port on the back of your phone. Next, use the
Ethernet cable in the package to connect LAN port on the back of your phone to your desktop
computer. Your IP Phone now shares a network connection with your computer. The following
figure is for your reference.
Step 2: Connect the handset to the handset port by the handset cable in the package.
Step 3: connect the power supply plug to the DC port on the back of the phone. Use the power
cable to connect the power supply to a standard power outlet in your workspace.
Step 4: push the on/off switch on the back of the phone to the on side, then the phone’s LCD
screen displays “WAIT LOGON”. Later, a ready screen typically displays the date, time and
current network mode.
If your LCD screen displays different information from the above, you need refer to the next
section “Initial setting” to set your network online mode.
If your VoIP phone registers into corporate IP telephony Server, your phone is ready to use.
2.2. Initial Setting
This VoIP Phone provides you with rich function and parameters setting. If you have enough
knowledge about network and SIP protocol, it is better for you to understand many parameters.
But if you know little about network and SIP protocol, you can also easily make initial setting
according to the following steps to enjoy rapidly high quality voice and low cost from this VoIP
Phone.
Before make initial setting, please check if your corporate IP telephony network can work
normally, and you have finished “connect the phone”.
This VoIP Phone Supports DHCP by default. It will receive an IP address and other

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network-related settings (Netmask, IP gateway, DNS server) from the DHCP server. If your
network supports DHCP, you can connect this VoIP Phone directly to the network. If your
network doesn’t support DHCP, you need change this VoIP Phone’s network connection setting.
According to the following steps, change this VoIP Phone’s DHCP network connection setting
into PPPoE or static IP which your network supports at present.
2.2.1. PPPoE mode.
1. Press the 3 key for three seconds, then confirm it by the Enter key, your phone network
connection mode will switch into PPPoE mode. Prepare your PPPoE account name and password.
2. Press the MENU key, the LCD screen will display “INPUT PASSWORD”.
3. Input the password (default value is 123), and press the ENTER key, the LCD screen will
display “NETWORK”.
4. Press the key and LCD screen will display “LAN”, press the key, enter it by
the key, the LCD screen will display “STATIC NET”. Then press the key
again, enter it by the key, the LCD screen will display “USER NAME”.
5. Press the key and then press the key, input your PPPOE account number then
press the key to confirm. The LCD screen will display the inputted PPPOE account
number.
6. Press the key to return to the previous menu, then press the key, the LCD
screen will display “PASSWORD”. Then press the ENTER key, and the DEL key, input your
PPPoE’s password and confirm it by the Key, the LCD screen will display the
password which you inputted.
7. Press the EXIT key for four times and press the DOWN key, till the LCD screen display
“SYSTEM”.
8. Press the ENTER key, the screen display “SAVE”, then press the key again, the
LCD screen will display “ARE YOU SURE”.
9. Press the key, the phone will save your setting and the LCD screen will display
“SAVING NOW”, then return to display “SAVE”.
10. Press the key twice, then press numeric key “3”and hold until the screen display
“ARE YOU SURE”. Press the key, the screen will display “CHANGING”, which
means that the phone is trying to switch to PPPoE mode. If the icom “PPPoE” on the top of the
screen keeps blink, it shows that the phone is trying to access the PPPoE server., and the IP is

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still static IP if you press key to display the current IP; if the icon “PPPoE” is
showed without blink, it means that the phone has already gotten IP from PPPoE server.
2.2.2. Static IP mode:
1. Press the 1 key for three seconds, then confirm it by the key, your phone network
connection mode will switch into Static IP mode. Prepare your phone’s network parameters. They
are IP Address of this phone, Subnet Mask, Default Gateway/ Router and DNS. You can ask your
VoIP service provider for those parameters.
2. Press the key, the LCD screen will display “INPUT PASSWORD”.
3. Input password (default is 123), then press the key, the LCD screen will display”
NETWORK”.
4. Press the key, and the LCD screen will display “LAN”. Press the key, then
the key, the LCD screen will display “STATIC NET”.
5. Press the key, the LCD screen will display “IP”. Press the key again and
then the key, input your desired IP address for your IP phone and confirmed by
pressing the key, then the LCD will display the inputted IP address. When inputting
IP with keypad, use “*” instead of “.”.
6. Press the key to return to previous menu, then press the key, the LCD screen
will display “DNS2”. Press the key then the key, input your spare DNS
address and confirm it by pressing the key, and then the LCD will display the
inputted DNS address.
7. Press the key to return to previous menu, then press the key, the LCD screen
will display “DNS”. Press the key then the key, input your DNS address and
confirm it by pressing the key, and then the LCD will display the inputted DNS
address.

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8. Press the key to return to the previous menu, and then press the key, the LCD
screen will display “GATEWAY”. Press the key again and then the key,
input your gateway’s IP address and confirm it by pressing the key, the LCD screen
will display the inputted gateway address.
9. Press the key to return to the previous menu, and then press the key, the
LCD screen will display “NETMASK”. Press the key again and then the
key, input your netmask and press the key to confirm it. The LCD screen will
display the inputted netmask.
10. Press the key for four times and press the key, till the LCD Screen displays
“SYSTEM”.
11. Press the key, the LCD screen will display “save”, then press the key
again, the LCD screen will display” ARE YOU SURE”.
12. Press the key, this phone will display “SAVING NOW”, then return to display
“SAVE”.
13. Press the key twice to exit the menu, and then press the numeric key 1 till the LCD
screen displays “ARE YOU SURE”. Press the key, the LCD screen will display
“CHANGING”. If the icon “static” on the top of screen shows without blink, it means phone
has already used the static IP.
2.2.3. DHCP mode
Press the numeric key 2 and hold till the LCD screen displays “ARE YOU SURE”. Press the
key, the LCD screen will display “CHANGING” and this VoIP phone is trying to
switch to DHCP mode. If the icom “DHCP” on the top of the screen keeps blink, it shows that the
phone is trying to access the DHCP server., and the IP is 0.0.0.0 if you press key to
display the current IP; if the icon “DHCP” is showed without blink, it means that the phone has
already gotten IP from DHCP server.

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3. Basic Functions
3.1. Basic operation
3.1.1. Accepting a call
There are four methods to accept an incoming call:
1. Pick up handset to accept incoming calls.
2. Press the button
3. If you need switch from a hands-free call to handset, please pick up the handset directly.
4. If you need switch from a handset call to hands-free, please press the button, and
then hang up the handset.
3.1.2. Making a call
 Quick-dialing
In idle mode, input the called number, and press # key or button, phone will dial the
call and use hands-free automatically.
5. Use handset
Pick up the handset, and the LCD screen will display “PLEASE DIAL” and you will hear
dialing tone at the same time, then input the phone number and end by the # button. When you
hear long ring “du, du…” from handset and the LCD screen display “CALLING”, the call is
through. Hang up the handset to end the call.
6. Use hands-free
Press the button and the LCD screen will display “PLEASE DIAL” and you will
hear dialing tone at the same time, then input the phone number and end by the # button. When
you hear long ring “du, du…” and the LCD screen display “CALLING”, the call is through.
Press the button again to end the call.
7. Use the phone book

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Press the button then the button you will enter into the phone book.
Press the / button to select your desired contact person, then press the button
to dial the call.
 Use Callers
Press the key, then select your desired phone number in callers by the
/ key, and next press the button to dial the call.
8. Use the R/send key
Please pick up or press the key. After you hear dialing tone, please press the
key to dial the last phone number. Note: after you reboot the phone, the phone will delete callers
and Redial will be invalid.
3.1.3. Ending a call
9. Hangs up by handset onhook
10. Hangs up by press when in hands-free
11. Hangs up a call in call waiting state.
If you are in call waiting state, you could press # key to hang up the current call, and switch
to the other call to keep talking.Note: Pressing # key will not hang up if there is only one call
currently.
3.1.4. Transferring a call
Call transfer has several ways to realize:
1. When A talks to B, B may press the key and dial C phone number. After B talks to C
( or B hear alert from C ), B presses the key, then B hangs up, and A will get through
to C.

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2. When A is talking with B, C calls B, B may press the key to hold A, and talk to C.
Then B presses the key, A will get through to C.
3. When A talks to B, B presses the key, dial C phone number and # key, then hang up
and A will get through to C.
1 and 2 are attended transfer; 3 is blind transfer.
Notice to VoIP Phone Carrier: Your VoIP phone server need support FRC3515, or else transferring
can not work.
3.1.5. Calling Hold and 3 ways call
There are two modes to enjoy hold function:
1. Press the key during a call, and the call will be on hold. While a call is on hold, you can
establish another call by dialing your desired number and confirm it by the # button. Pressing
the key again you will resume the first call. By using hold function, you can talk with
only one party; the other party who is on hold can’t talk with you. If you press the * button or
key you will enter into 3 ways call.
2. If the third party calls you during a call, the LCD screen will display the incoming call number.
Press the key to hold the first call, and then you can talk with the third party. By using
hold function, you can talk with only one party; the other party who is on hold can’t talk with
you. If you press # key, phone will hang up the first call, and then accept the new incoming call.
Notice: You must enable the calling waiting or else calling hold can’t work.
3.1.6. Callers
The VoIP phone maintains lists of missed, received, and dialed calls. Each list can contain up to
100 entries. If the call list capacity is full, new call will replace the first call. If you stop power
supply or restart the phone, the record will disappear.
12. Missed Calls

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Press the key, and then the /key, till the LCD screen display
“MISSED”. Press the key, the LCD screen will display the missed call number
and sequence numbersof the missed call.
You can press the key to dial this phone number, you also press UP/DOWN key to
browse the other missed calls or you can press the key again, the LCD screen will
display the time of the missed calls. If there is no one missed calls, the LCD will display
“LIST IS EMPTY”.
13. Received Calls
Press the key, and then the /key, till the LCD screen display
“RECEIVED”. Press ENTER key, the LCD screen will display the received call number and
sequence number of the received call.
You can press the key to dial this phone number, you also press / key to
browse the other received calls or you can press the key again, the LCD screen
will show the time of the received call. If there is no one received call, the LCD will display
“LIST IS EMPTY”.
14. Dialed calls
Press the key, and then the / key, till the LCD screen display
"OUTGOING".Press key, the LCD screen will display the phone number and
sequence number of the dialed call. You can press the key to dial this phone number,
or press the / key to browse all record of the dialed calls. If there is on one
dialed calls, the LCD will display “LIST IS EMPTY”.
3.2. The high-level operation
This VoIP Phone provides more advanced functions after setting at the permission scope of SIP
server.
3.2.1. Special Keys
 Realize Secondary Dial by Dialing for only one time

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When you make secondary dial in off-hook/handsfree/standby pre-input mode, press
key to postpone input, and screen display will show--. One --stands for 2
seconds. For example, you input 123--45, the phone will send DTMF(45) 2 seconds
after the phone call 123. 123------45 will make phone send DTMF(45) at 6 seconds
interval.
 MWI(Message Waiting Indication)
When a new voicemail coming, LED on the phone will flash. You can press the MWI
key to listen new voicemail if you configure mwi number
3.2.2. Call pickup
Call pickup is implemented by simulating pickup function of PBX. it’s that, when A calls B, B
rings but no answer, at this moment, C can hook off and input an appointed prefix plus B’s
number, pick up A’s call and talk with A
The following chart shows how to configure an appointed prefix in dial peer to have call pick up
function.
*1* means appointed prefix code. After making the above configuration, C can dial *1* plus
B’phone number to pick up A’s call. User can set prefix in random, in the case of no affecting
current dialing rules.
3.2.3. join call
When B is calling C, A can join in the existing call by inputing an appointed prefix numbers plus
B or C number, if B or C also supports join call
The following chart shows how to configure an appointed prefix in dialpeer to have join call
function.
*2* means appointed prefix code. After making the above configuration, A can dial *2* plus B
or C number to join B and C’s call, . User can set prefix in random, in the case of no affecting
current dialing rules.
3.2.4. redial/unredial
If B is in busy line when A calls B, A will get notice: busy, please hang up. If A want to connect B
as soon as B is in idle, he can use redial function at the moment and he can dials an appointed
prefix number plus B’s number to realize redial function.
What is redial function? A can’t not build a call with B when B is in busy ,then A will subscribe

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B’s calling mode at 60 second intervals. once B is available, A will get reminder of rings to hook
off, while A hooks off, A will call B automatically. If at this time A is occupied temporarily and
unwilling to contact B, A also can cancel the redial function by dialing an appointed prefix plus
B’s number before making the redial function.
*3* is appointed prefix code. After making the above configuration, A can dial
*3* plus B’phone number to make the redial function.
*4* is appointed prefix code. After configuration, A can dial *4* to cancel redial function.
User can set prefix in random, in the case of no affecting current dialing rules.
3.2.5. click to dial
When user A browses in an appointed Web page, user A can click to call user B via a link (this
link to user B), then user A’s phone will ring, after A hooks off, the phone will dial to B.

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4. Setting
4.1. Setting methods
VoIP Phone is different from the traditional phone; it need be set to make it active. If your VoIP
service provider asks you to set this phone, you can do it easily according to the following
methods.
This VoIP Phone can be set via three different setting methods:
The phone key. The initial password is 123 for setting via phone key.
The web browser on PC
Telnet
This Manual will tell you about the setting methods via the web browser on PC.
4.2. Setting via Web Browse
When this phone and your PC are connected to your network, enter the IP address of the wan port
in this phone as the URL (e.g. http://xxx.xxx.xxx.xxx/ or http://xxx.xxx.xxx.xxx:xxxx/).
If you do not know the IP address, you can look it up on the phone’s display by pressing the key
“SYSINFO”.
After you enter the IP address, you will see the following web interface.
This phone provides different two privileges for different users to set it.
The two privileges are guest and administrator respectively. In guest privilege, user can see but
not modify Register/Proxy Sever Addresses and ports of SIP, advance SIP and Iax2. In
administrator privilege, user can see and modify all setting parameters.
Default value in guest privilege
Username: guest
Password: guest
Default value in Administrator privilege