Zycoo CooFone-H83 User manual

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Table of Content
Safety Instruction................................................................................................................................ 4
1Overview................................................................................................................................... 5
2Installation ................................................................................................................................ 6
2.1 Use PoE or external Power Adapter ........................................................................................... 6
2.2 Desktop and Wall-mount Installation......................................................................................... 7
3Introduction to the Phone User Interface.................................................................................... 9
3.1 Keypad ........................................................................................................................................ 9
3.2 Using Handset / Hands-free Speaker / Headphone ................................................................. 10
3.3 Screen User Interface ............................................................................................................... 11
3.4 Web Portal................................................................................................................................ 12
4Setting Up................................................................................................................................ 13
4.1 Network Configuration............................................................................................................. 13
4.2 Line Configurations................................................................................................................... 14
5Using the Phone....................................................................................................................... 20
5.1 Making Phone Calls .................................................................................................................. 20
5.1.1 Make / Receive Second Call...................................................................................................... 24
5.1.2 Merge / Split Two Calls (3-way Local Conference) ................................................................... 25
5.1.3 Call Transfer.............................................................................................................................. 25
5.2 Phonebook................................................................................................................................ 26
5.2.1 Add / Edit / Delete Contact ...................................................................................................... 27
5.2.2 Add / Edit / Delete Group......................................................................................................... 28
5.2.3 Browse and Add / Remove Contacts in Group ......................................................................... 28
5.3 Using Cloud Phonebook ........................................................................................................... 29
5.3.1 Open Cloud Phonebook............................................................................................................ 30
5.4 Call Logs .................................................................................................................................... 30
5.5 Voice Message.......................................................................................................................... 32
5.6 Do-Not-Disturb ......................................................................................................................... 33
5.7 Auto-Answering........................................................................................................................ 34
5.8 Call Forward.............................................................................................................................. 35
5.9 DSS LCD Configuration.............................................................................................................. 37
6Phone Settings......................................................................................................................... 39
6.1 Adjust Audio Volume................................................................................................................ 39
6.2 Set Ring Tone Volume and Type............................................................................................... 39
6.3 Adjust LCD Energy Saving ......................................................................................................... 39
6.4 Time/Date Settings................................................................................................................... 40
6.5 Set Language............................................................................................................................. 41
6.6 Reboot the Phone..................................................................................................................... 41

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6.7 Reset to Factory Default........................................................................................................... 41
7Web Portal .............................................................................................................................. 42
7.1 Web Portal Authentication....................................................................................................... 42
7.2 Web Dial ................................................................................................................................... 42
7.3 SYSTEM / Information .............................................................................................................. 43
7.4 SYSTEM / Account .................................................................................................................... 43
7.5 SYSTEM / Configurations .......................................................................................................... 44
7.6 SYSTEM / Upgrade.................................................................................................................... 44
7.7 SYSTEM / Auto Provision .......................................................................................................... 44
7.8 SYSTEM / Tools ......................................................................................................................... 44
7.9 NETWORK / Basic...................................................................................................................... 44
7.10 NETWORK / Advanced.............................................................................................................. 44
7.11 NETWORK / VPN....................................................................................................................... 44
7.12 LINES / SIP................................................................................................................................. 44
7.13 LINES / Dial Peer ....................................................................................................................... 48
7.14 LINES / Dial Plan........................................................................................................................ 51
7.15 LINES / Basic Settings................................................................................................................ 52
7.16 PHONE / Features..................................................................................................................... 52
7.17 PHONE / Audio ......................................................................................................................... 54
7.18 PHONE / MCAST ....................................................................................................................... 56
7.19 PHONE / Time/Date.................................................................................................................. 56
7.20 PHONE / Advanced ................................................................................................................... 57
7.21 PHONEBOOK / Contacts ........................................................................................................... 57
7.22 PHONEBOOK / Cloud Phonebook............................................................................................. 57
7.23 PHONEBOOK / Blacklist ............................................................................................................ 58
7.24 PHONEBOOK / Advanced.......................................................................................................... 58
7.25 CALL LOGS................................................................................................................................. 58
7.26 FUNCTION KEY / Function Key.................................................................................................. 59
7.27 FUNCTION KEY / Softkey........................................................................................................... 60
8Advanced Features .................................................................................................................. 61
8.1 VPN ........................................................................................................................................... 61
8.2 L2TP .......................................................................................................................................... 61
8.3 OpenVPN .................................................................................................................................. 62
9Trouble Shooting ..................................................................................................................... 63
9.1 Get Phone System Information ................................................................................................ 63
9.2 Upgrade to the latest software ................................................................................................ 63
9.3 Reboot Phone ........................................................................................................................... 63
9.4 Reset Phone to Factory Default................................................................................................ 63
9.5 Network Packets Capture......................................................................................................... 64
9.6 Entering Post Mode and Recover System Image...................................................................... 64
9.7 Common Trouble Cases............................................................................................................ 65

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Appendix I - Icon Illustration.............................................................................................................. 66
Appendix II –Text Input from Keypad ................................................................................................ 67
Appendix III –LED Definition.............................................................................................................. 69

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Safety Instruction
Please read the following safety notices before installing or using this product. They are crucial for the safe and reliable
operation of the product.
Please use the external power supply that is included in the package. Other power supply may cause damage to
the phone, affect the behavior or induce noise.
Before using the external power supply in the package, please check the AC power voltage. Inaccurate power
voltage may cause electric shock or burn the power adaptor.
Please do not damage the power cord. If power cord or plug is impaired, do not use it, it may cause fire or
electric shock.
Do not drop, knock or shake the phone. Rough handling can break internal circuit boards.
This phone is designed for indoor use only. Do not install the phone in places where there is direct sunlight. Also
do not put the phone on carpets or cushions in case of overheat or fire.
Avoid exposure the phone to high temperature or below 0℃or high humidity.
Avoid wetting the phone with any liquid.
Do not attempt to open it. Non-expert handling of the phone could damage it. Consult your authorized dealer for
help, or else it may cause fire, electric shock.
Do not use harsh chemicals, cleaning solvents, or strong detergents to clean it. Wipe it with a soft cloth that has
been slightly dampened in a mild soap and water solution.
When lightning, do not touch power plug, it may cause an electric shock.
Do not install this phone in an ill-ventilated place. You are in a situation that could cause bodily injury. Before you
work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard
practices for preventing accidents.

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1 Overview
The new H83 color screen IP Phone is a high-end enterprise desktop phone which comes with intelligent LCD the DSS
Key-mapping to increase enterprise users’ productivity at a cost-effective price.
The DSS key-mapping is designed with intelligence to support dynamic usage to substitute expansion modules. There
are 7 DSS keys corresponded to the color LCD display to provide dynamic Line/DSS/BLF functions up to four pages at
virtualized total 28 DSS keys. User may configure/customize each DSS key in each page. Every DSS key has a LED
indication in green, red, and yellow colors to reflect the key state. A page shortcut button is also designed to allow
user to quickly switch between pages. H83 is the most economic choice for SMB office and enterprise supervisors.
H83 inherits all features from enterprise phones, such as HD voice in handset, headset, and full-duplex speakerphone
modes, PoE, Fast/Gigabit Ethernet, QoS, secure transmission, auto-provisioning, and more.
H83 is a great office productivity appliance for enterprise users. The old DSS key label is inconvenient and not
environmental friendly. H83’s intelligent LCD the DSS Key-mapping provides users the flexibility to change DSS key
definition and display through easy configuration. Meanwhile, with its intelligent design of the DSS key, it can be
multiplied as expansion modules to save space and cost. H83 will provide the best user experience to advance
enterprise users.”
In order to help some users who are interested to read every detail of the product, this user manual is provided as a
user’s reference guide. Still, the document might not be up to date with the newly release software, so please kindly
download updated the latest user manual from website, or contact with support if you have any question using H83.

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2 Installation
2.1 Use PoE or external Power Adapter
H83 color screen IP phone, called as ‘H83’ hereafter, supports two power supply modes, power supply from
external power adapter and H83 also supports 802.3af Class 1 Power over Ethernet (PoE) complied switch.
PoE power supply saves the space and cost of providing the phone additional power outlet. With a PoE
switch, the phone can be powered through a single Ethernet cable which is also used for data transmission.
By attaching UPS system to PoE switch, the phone can keep working at power outage just like traditional
PSTN telephone which is powered by the telephone line.
For users who do not have PoE equipment, the traditional power adapter should be used. If the phone is
connected to a PoE switch and power adapter at the same time, the power adapter will be used in priority and
will switch to PoE power supply at power failure on the power adapter.
Please use the power adapter supplied and the PoE switch met the specifications to ensure the phone work
properly.

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2.2 Desktop and Wall-mount Installation
H83 supports two installation mode, desktop and wall-mount. To set up the phone to be used on desktop,
please follow the instructions in below picture to install the phone.
Desktop Installation
To mount the phone on the wall, please follow the instructions in below picture.
Wall-mount Installation
Please connect power adapter, network, PC, handset, and headphone to the corresponding ports as
described in below picture.

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Connecting Peripherals and Network

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3 Introduction to the Phone User Interface
3.1 Keypad
Keypad
The above picture shows the keypad layout of H83. Each key provides its own specific function. User should
refer to the illustration in this section about the usage of each key and the description in this document about
each function.
Some keys support long-press function. User can press and hold the key for 1.5 seconds to trigger the
long-press function.
DSS keys - You could customize these DSS keys with some preset functions.
LCD page switch key - You could switch the LCD pages by pressing this key.
Soft Keys –These four buttons provide different functions corresponding to the soft-menu displayed on
the screen.
Power key - The key will green flash when the phone reboot with power supply.
Headset key - When you pressed the key, you could make a call using the headset.
MWI key - You could view the voice messages by pressing this key.
Mute key - Mute you phone. you can also mute the microphone with this button during talking mode.