Zycoo ZP502 User manual

ZYCOO® ZP502 IP PHONE
User Manual
V1.1
The information contained in this document is subject to change at any time without
prior notification. Specifications of the product are subject to change at any time
without notice. If you want to learn more info about our product, please visit our web
www.zycoo.com.

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Safety Notices
Please read the following safety notices before installing or using this phone. They are crucial for
the safe and reliable operation of the device.
 Please use the external power supply that is included in the package. Other power supplies
may cause damage to the phone, affect the behavior or induce noise.
 Before using the external power supply in the package, please check with home power
voltage. Inaccurate power voltage may cause fire and damage.
 Please do not damage the power cord. If power cord or plug is impaired, do not use it, it may
cause fire or electric shock.
 The plug-socket combination must be accessible at all times because it serves as the main
disconnecting device.
 Do not drop, knock or shake it. Rough handling can break internal circuit boards.
 Do not install the device in places where there is direct sunlight. Also do not put the device
on carpets or cushions. It may cause fire or breakdown.
 Avoid exposure the phone to high temperature, below 0℃ or high humidity. Avoid wetting
the unit with any liquid.
 Do not attempt to open it. Non-expert handling of the device could damage it. Consult your
authorized dealer for help, or else it may cause fire, electric shock and breakdown.
 Do not use harsh chemicals, cleaning solvents, or strong detergents to clean it. Wipe it with a
soft cloth that has been slightly dampened in a mild soap and water solution.
 When lightning, do not touch power plug or phone line, it may cause an electric shock.
 Do not install this phone in an ill-ventilated place.
 You are in a situation that could cause bodily injury. Before you work on any equipment, be
aware of the hazards involved with electrical circuitry and be familiar with standard practices
for preventing accidents.

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Table of Content
1.Introducing ZP502 VoIP Phone ..................................................................................... 4
1.1. Thank you for your purchasing ZP502 .......................................................................... 4
1.2. Delivery Content .............................................................................................................. 4
1.3. Keypad .............................................................................................................................. 4
1.4. Port for connecting........................................................................................................... 6
2. Initial connecting and Setting ...................................................................................... 7
2.1. connect the phone ............................................................................................................. 7
2.1.1. Connect to network ............................................................................................... 7
2.1.2. Power adaptor connection .................................................................................... 8
2.2. Basic Initialization............................................................................................................ 8
2.2.1. Network settings .................................................................................................... 8
3. ZP502’s basic operation.............................................................................................. 11
3.1. Answer calls .................................................................................................................... 11
3.2. Place calls ........................................................................................................................ 11
3.3. End calls .......................................................................................................................... 12
3.4. Call transfer .................................................................................................................... 13
3.5. Call hold .......................................................................................................................... 13
3.6. 3-way conference call ..................................................................................................... 13
3.7. Switchboard Operator feature ...................................................................................... 13
3.8. Call records ..................................................................................................................... 14
4. Web configuration ....................................................................................................... 15
4.1. Introduction of configuration........................................................................................ 15
4.1.1. Ways to configure ................................................................................................ 15
4.1.2. Password Configuration ..................................................................................... 15
4.2. Setting via web browser ................................................................................................. 15
4.3. Configuration via WEB ................................................................................................. 16
4.3.1. BASIC .................................................................................................................. 16
4.3.1.1. Status ......................................................................................................... 16
4.3.1.2. Wizard ....................................................................................................... 16
4.3.1.3. Call Log ..................................................................................................... 18
4.3.1.4. MMI SET .................................................................................................. 18
4.3.2. Network ................................................................................................................ 19
4.3.2.1. WAN Config ............................................................................................. 19
4.3.2.2. LAN Config ............................................................................................... 21
4.3.2.3. Qos Config................................................................................................. 21
4.3.2.4. Service Port ............................................................................................... 24
4.3.2.5. DHCP SERVER ....................................................................................... 24
4.3.2.6. SNTP ......................................................................................................... 26
4.3.3. VOIP ..................................................................................................................... 27
4.3.3.1. SIP Config ................................................................................................. 27
4.3.3.2. IAX2 Config .............................................................................................. 31
4.3.3.3. Stun Config ............................................................................................... 32
4.3.3.4. DIAL PEER setting .................................................................................. 33

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4.3.4. Phone .................................................................................................................... 36
4.3.4.1. DSP Config ................................................................................................ 36
4.3.4.2. Call Service ............................................................................................... 37
4.3.4.3. Digital Map Configuration ...................................................................... 39
4.3.4.4. Phone Book ............................................................................................... 40
4.3.4.5. Function Key............................................................................................. 41
4.3.5. Maintenance......................................................................................................... 42
4.3.5.1. Auto Provision .......................................................................................... 42
4.3.5.2. Syslog Config ............................................................................................ 43
4.3.5.3. Config Setting ........................................................................................... 44
4.3.5.4. Update ....................................................................................................... 44
4.3.5.5. Account Config ......................................................................................... 45
4.3.5.6. Reboot ....................................................................................................... 46
4.3.6. Security ................................................................................................................ 47
4.3.6.1. MMI Filter ................................................................................................ 47
4.3.6.2. Firewall ..................................................................................................... 47
4.3.6.3. NAT Config ............................................................................................... 49
4.3.6.4. VPN Config ............................................................................................... 52
4.3.7. Logout .................................................................................................................. 53
5. Configuration via Keypad ................................................................................................ 54
5.1. Keypad introduction .............................................................................................. 54
5.2. Menu Tree ............................................................................................................... 54
6. Appendix ....................................................................................................................... 55
6.1. Specification .................................................................................................................... 55
6.1.1. Hardware ............................................................................................................. 55
6.1.2. Voice features ...................................................................................................... 55
6.1.3. Network features ................................................................................................. 56
6.1.4. Maintenance and management .......................................................................... 56
6.1.5. Special features .................................................................................................... 56
6.2. Digit-character map table.............................................................................................. 56

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1. Introducing ZP502 VoIP Phone
1.1. Thank you for your purchasing ZP502
Thank you for your purchasing ZP502, ZP502 is a full-feature telephone that provides voice
communication over the same data network that your computer uses. This phone functions not
only much like a traditional phone, allowing to place and receive calls, and enjoy other features
that traditional phone has, but also it own many data services features which you could not expect
from a traditional telephone.
This guide will help you easily use the various features and services available on your phone.
1.2. Delivery Content
Please check whether the delivery contains the following parts:
The base unit with display and keypad
The handset
The handset cable
The power supply
The Ethernet cable
The User Manual (you may download from our website)
IP Phone are designed to look like conventional phones, the following photo shows a broad
overview of the IP Phone.
1.3. Keypad
Key Key name Function Description
Navigation
Navigation key assist users for operating...
In idle state they have special function
Left: Checking Incoming call
Up: Checking Missed Call
Right: Checking line status
Down: Checking IP info
OK: Enter into the phone's menu
Release key
Press RLS, the phone will skip to stand-by mode.
Note: DO NOT Press RLS during the configuration process, or
else phone will not save the configuration modified and return
to stand-by status.
Phone Book
Access to phone book, check the record list and add new
records and revise the record. When check the phone book
record, press this key again will return to idle mode.
Envelope LED inside, if blinks remind user have new voicemail.
Hold Temporarily hold the active call during the talking; press the
key again might release the call. (Please refer to 3.5. - call hold

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for more details). In idle mode, press this key, LCD will show
“Do Not Disturb”, and this phone is set to be No disturbing
mode. Press this key again to cancel this function.
Transfer
Use the key to realize blind transfer or attended transfer please
refers to 3.4.-call transfer for more details). In the idle mode,
press this key, LCD will show”call forward”. After this
indication disappears, User can configure the forward phone
no. of SIP1 or SIP2. Press Soft2(ON) to enabled call forward
function and set it to always mode; Press Soft1(OFF) to close
the function of forward
mute Press this key in calling mode, you can hear the other side, and
the other side can not hear you
Line1/2/3
Here is Three SIP lines, user could select any one to make the
call ,if it has been registered
Volume -/+ Turn down or turn up the volume by pressing these two keys
Redial
1,In the hook off /hands-free mode, use the key to dial the last
call number;
2,In stand-by mode, it has a function to check the OUTGOING
CALL
Hands-free
Make the phone into hands-free mode.
Indicator light
If the light blinking, indicate the phone has missed call
Memory key
(1-6)
Users could store their commonly used number in these keys,
and call for them as speed dial.
Soft key 1/2/3
Keys combination, include functions such as SMS / SDial
/Memo /Answer /Conf /enter /save / quit /edit /redial / and so
on.

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1.4. Port for connecting
Port Port name description
Power switch Input: 5V AC, 1A
WAN 10/100M Connect it to Network
LAN 10/100M Connect it to PC
Handset Port type: RJ-9 connector
Headset Port type: RJ-9 connector
Headset Port type: 3.5mm jack
ZP502 provide two Ethernet ports and a power adaptor. Also has two headset interfaces with RJ-9
port and 3.5mm jack. Please refer to safety notes of this manual carefully before power adaptor is
connected.

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2. Initial connecting and Setting
2.1. Connect the phone
2.1.1. Connect to network
Step 1: Connect the IP Phone to the corporate IP telephony network. Before you connect the
phone to the network, please check if your network can work normally.
You can do this in one of two ways, depending on how your workspace is set up.
Direct network connection—by this method, you need at least one available Ethernet port in your
workspace. Use the Ethernet cable in the package to connect WAN port on the back of your phone
to the Ethernet port in your workspace. Since this VoIP Phone has router functionality, whether
you have a broadband router or not, you can make direct network connect. The following two
figures are for your reference.
Shared network connection—Use this method if you have a single Ethernet port in your
workspace with your desktop computer already connected to it. First, disconnect the Ethernet
cable from the computer and attach it to the WAN port on the back of your phone. Next, use the
Ethernet cable in the package to connect LAN port on the back of your phone to your desktop
computer. Your IP Phone now shares a network connection with your computer. The following
figure is for your reference.
Step 2: Connect the handset to the handset port by the handset cable in the package.
Step 3: connect the power supply plug to the AC 5V adapter port on the back of the phone. Use
the power cable to connect the power supply to a standard power outlet in your workspace.
Step 4: push the on/off switch on the back of the phone to the on side, then the phone’s LCD
screen displays “Initializing wait logon”. Later, a ready screen typically displays the date, time.

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If your LCD screen displays different information from the above, you need refer to the next
section “Initial setting” to set your network online mode.
If your VoIP phone registers into corporate IP telephony Server, your phone is ready to use.
2.1.2. Power adaptor connection
Make sure that the power you use is comply with the parameters of power adaptor.
 Plug power adaptor to power socket.
 Plug power adaptor’s AC output to the AC5V port of ZP502 to start up.
 There will be displayed black line and “initializing... wait logon...” on the screen. After
finishing startup, phone will show greeting, current date and time and so forth.
 If phone has registered to the server, you can place or answer calls.
2.2. Basic Initialization
ZP502 is provided with a plenty of functions and parameters for configuration. User needs some
network and VoIP knowledge so that user could understand the meanings of parameters. In order
to make user use the phone more easily and convenient, there are basic configurations introduced
which is mandatory to ensure phone calls.
2.2.1. Network settings
Make sure that network is connected already before setting network of phone.ZP502 uses DHCP
to get WAN IP configurations, so phone could access to network as long as there is DHCP server
in it. If there is no DHCP server available, phone has to be changed WAN network setting to
Static IP or PPPoE.
Note: during setting network parameter in menu, Please don’t press the key, or else
the phone will not save the configuration and will return to standby interface.
Setting PPPoE mode (for ADSL connection)
1. Get PPPoE account and password first.
2. Press , and press twice, screen will show “Network”. Then press Soft2 (Enter)
or "OK", the LCD screen will display “WAN”.
3. Press Soft2 (Enter), then press , choose PPPoE.
4. Press Soft1 (Edit), the screen will display “Account”. The screen will show the current account
information. Press Soft1 (Del) to delete it, then input your PPPoE account and press Soft2 (Save).
With “saved” displayed, screen will jump to password settings,
5. Press Soft2 (Edit) again, then input your PPPoE password and press Soft2 (OK), With “Saved”
displayed, screen will display the current password: ******, and confirm: you need input the
password again, after confirm, press soft2 (OK) to save the Account and password.

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6. Press Soft3 (Quit) once return to “Net Mode”. Press Soft2 (Save) the screen will show “Saved”
and then jump to show the current net mode.
7. Press or Soft3 (Quit) thrice return to standby, at this time the phone is trying to
change to PPPoE mode. Press for checking the status. If the screen shows
“Negotiating…” it shows that the phone is trying to access to the PPPoE Server; if it shows an IP
address, then the phone has already get IP with PPPoE.
Setting Static IP mode (static ADSL/Cable, or no PPPoE / DHCP network)
1. Prepare the network’s parameters first, such as IP Address, Net mask, Default Gateway and
DNS server IP address. If you don’t know this information, please contact the service provider
or technician of network.
2. Press , then press twice, chooses “Network”. Press "OK" or Soft2 (Enter),
LCD screen will display “WAN”.
3. Press "OK" or Soft2 (Enter), then choose “Static”.
4. Press Soft1Edit) and screen will show “IP”, then press Soft1 (Del) to delete. Input your IP
address and press Soft2 (Save) to save what you input. After “Saved” shown, the screen will
jump to show the Net mask information.
5. Press Soft1 (Del) to delete. Input your Net mask and press Soft2 (Save). After “Saved” shown,
the screen will jump to show the Gateway information
6. Press Soft1 (Del) to delete, Input your gateway and press Soft2 (Save). After “Saved” shown,
the screen will jump to show the DNS information.
7. Press Soft1 (Del) to delete. Input your DNS server address and press Soft2 (Save). After
“Saved” shown, the screen will return to show IP information.
8. Press Soft3 (Quit) once, the screen shows” Net Mode”. the cursor stay at“<>Static”; with
Soft2(Save) pressed，the screen shows “Saved” and then shows the current net mode.
9. Press or Soft3 (Quit) thrice, return to main interface and at this time the
phone is trying to change to Static mode. Press button, the screen shows
“Static” .the screen shows the IP address and gateway which were set just now, if the phone
could display the right time, it shows that Static IP mode takes effect.
Setting DHCP mode
1. Press , then press twice, chooses “Network”. Then press "OK" or Soft2
(Enter), the screen will show “WAN”.
2. Press "OK" or Soft2 (Enter) to show “Net Mode”. Select “DHCP”. Press Soft2 (Save), with
“saved” shown, screen will jump to show the current net mode.
3. Press or Soft3 (Quit) thrice back to main interface and at this time phone is