101VOICE IP860G Instruction manual

IP860G Enterprise IP Phone
Quick User Guide
Voice Mail
Function Codes
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Please email us at [email protected] if you know someone that can take
advantage of our service. We'll make sure to provide them the best service possible,
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Dial the voicemail access code ( ∗
1 by default) or press the Voicemail Function Key. If
your telephone forwards to a mailbox, you'll be logged in automatically. If not, you'll be
asked for a mailbox and password.
Alternatively, dial ∗ 2 to access the voicemail portal. Or call your telephone line from an
outside telephone, such as a mobile phone.
When you hear your voicemail greeting prompt, dial ∗ and you will access the voicemail
portal. Enter your mailbox and password, then follow the prompts to navigate the menus.
Dial * to return to the main menu
∗67, followed by phone number : Hide Caller ID
∗72 , followed by phone number : Set Call Forward
∗8 , followed by phone number : Transfer to Voicemail
∗ 68 : Play Last Caller ID
∗ 73 : Cancel Call Forward
∗ 66 : Dial by Name Menu Volume High
Dialpad
Headset
Phonebook
Redial
Programmable
Function Keys
Indicator Light
Soft-keys
Navigation keys
+OK
Volume Low Microphone
Mute
For getting your Voicemail:
1. Lift the Handset or alternatively press Headset or Speaker button
Press the More soft key on the below the LCD on the right Press the
MWI soft key to get your voice mail
2.
3.
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Tips:
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EXT 101
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Call Park
Line
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Line
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Line
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Line
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If you are using a headset that is wired or a wireless without the EHS cable, press the
headset button to make or answer calls.
Headset/EHS Support
If you are using the wireless headset with the EHS cable you just needs to press the
button on the headset to make or dial a call.
1.
2.
Transfer
Hold
Conference
Hands-free Speaker
Page Swith Key
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Key
OK
Key Pad
Color LCD Screen
Making Calls
Pick-Up
1. If a phone is ringing, users of other phones in the same pickup group may dial ∗ ∗
to intercept the call and bring it to their phone.
Conference Calls — 3-Party Audio Conferencing
1. While the 1st party is on the phone, press the Conf soft key at the bottom of the
LCD display or Conference button.
2. Dial the 2nd party phone number (internal or external phone number), then press
the Dial soft key.
3. Press the Conf soft key again - to join the conference, use Navigation Keys (up or
down) to select the caller on-hold and press OK.
4. You may press the End soft key to end the conference, or Split to split the callers.
Transferring Calls — Announced/Attended Transfer
1. While the 1st party is on the phone, press the Transfer button or XFER soft key,
dial the number to transfer (internal or external), then press the Dial soft key.
2. Announce/notify the receiving party about the transfer.
3. Press the XFER soft key to complete the transfer, or press End, then Resume to
return to the 1st party.
Transferring Calls — Unannounced/Blind Transfer
1. While the 1st party is on the phone, press the Transfer button or XFER soft key,
dial the number to transfer to (internal or external), then press XFER again to
complete the transfer.
Transferring Calls — Direct Voicemail Transfer
(This function allows users to transfer directly to an extension's voicemail without
ringing the phone).
1. Press the OK navigation key, or the Menu soft key, to access the phone's menu.
2. Select Settings, then Basic Settings, then Ring Settings. Then select Ring Type
or Ring Volume.
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Telephone Lines
Function
Access phone's menu / select sub-menu .
Select a line to make or ans wer a call, or place a call on hold.
When PFK is flashing, press to retrieve a call on hold.
Use to dial a number, or enter a name.
Displays menu, date/time, phone number/name, call status
and soft keys.
1. Enter the phone number on telephone dialpad.
2.
3.
Either pickup the handset, press the Headset button (if a headset's connected),
press the Speaker button, or press the Dial softkey on the bottom of the LCD
display.
To end the call, either hang up the handset, press End soft key, or press the Speaker
button.
Tips:
•No need to dial 9 to make external system calls (outside line).
•No need to dial the Area Code if the destination number has the same Area Code
as your phone's caller ID.
•No need to dial 1 before any phone numbers.
•No need to place an existing call on hold to take another call. You can simply
switch calls by pressing the phone line Function Keys.
Accepting Calls
1. Either pick up the handset, press the Headset button (if a headset's connected),
press the Speaker button, or press the Answer soft key on the LCD display.
Call Park/Orbit (System-Wide Hold)
(This function allows users to place an incoming call on system-wide hold, so the call can
be retrieved from any phone within the location).
1. Press the Transfer button or XFER soft key, dial ∗ 8 followed by the destination
mailbox number,then press XFER again.
4.
1. With the caller on the line, press the Call Park Function Key.
2. Wait for about (2) seconds to hear the "Call Park extension number" (i.e. 701 or 702).
3. Then press the End soft key or hang up the handset (you must do this for the call to
be in Park mode).
The Parked call can be retrieved via any phone by dialing the "Call Park extension
number" within (2.5) minutes.
Tip:
•You should announce "You've got a call on 701" or "There's a call waiting for you
on 702", etc.
Ring Type/Volume Selection
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IP860G IP Phone User Guide - Powered by 101 VOICE
Copyright © 101VOICE. All rights reserved.
Speed Dial Configuration on Phone
1. Long press the DSS key, on Main display, you will see the key number, type, tel, name,
line, and subtype.
2. The default type is Memory Key, use the down arrow button and go to Tel
and enter Telephone number or extension, then assign a name to it and
select Speed Dial as Subtype.
3. After saving, you should be able to see the name next to DSS key.
Speed Dial Configuration on the Web Interface
1. Press the down arrow button on your phone and check the IPv4 address (e.g. 192.168.19.15)
2.Open your web browser and enter the IP address. You should be able to see your phone
web interface
Speed Dial Configuration on the Web Interface (continued)
3.Username is user and password is voip101.
4. On the left navigation bar, select Function Key
5. Select Dss Key page, then select Dss key you want to program, then choose
Memory Key type, then, select Speed dial as subtype, and click on apply.
The name will be shown next to the Dss key.
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Please note that
Names with more than 12 characters won't be shown completely.
The Speed dial LED will be off.
Version 3.1