2N Helios IP Instruction sheet
www.2n.czVersion
Firmware
2N
®Helios IP
IP Intercom
Configuration Manual
2.7
2.7
The 2N TELEKOMUNIKACE a.s. is a Czech manufacturer and supplier of telecommunications
equipment.
The product family developed by 2N TELEKOMUNIKACE a.s. includes GSM gateways, private
branch exchanges (PBX), and door and lift communicators. 2N TELEKOMUNIKACE a.s. has
been ranked among the Czech top companies for years and represented a symbol of
stability and prosperity on the telecommunications market for almost two decades. At
present, we export our products into over 120 countries worldwide and have exclusive
distributors on all continents.
2N is a registered trademark of 2N TELEKOMUNIKACE a.s. Any product and/or other
®
names mentioned herein are registered trademarks and/or trademarks or brands protected
by law.
2N TELEKOMUNIKACE a.s. administers the FAQ database to help you quickly find
information and to answer your questions about 2N products and services. On
www.faq.2n.cz you can find information regarding products adjustment and instructions for
optimum use and procedures „What to do if...“.
2N TELEKOMUNIKACE a.s. hereby declares that the 2N product complies with all
®Helios IP
basic requirements and other relevant provisions of the 1999/5/EC directive. For the full
wording of the Declaration of Conformity see the CD-ROM enclosed or our website at
www.2n.cz.
This device complies with part 15 of the FCC Rules. Operation is subject to the following
two conditions: (1) This device may not cause harmful interference, and (2) this device
must accept any interference received, including interference that may cause undesired
operation.
The 2N TELEKOMUNIKACE a.s. is the holder of the ISO 9001:2009 certificate. All
development, production and distribution processes of the company are managed by this
standard and guarantee a high quality, technical level and professional aspect of all our
products.
Content
Content
1. Product Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
2. Express Wizard for Basic Settings . . . . . . . . . . . . . . . . . . . . 6
3. Model Differences and Function Licensing . . . . . . . . . . . . . 11
4. Signalling of Operational Statuses . . . . . . . . . . . . . . . . . . . . 14
5. Intercom Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
5.1Status .........................................................19
5.2Directory .......................................................21
5.3Hardware ......................................................33
5.4Services .......................................................60
5.5System ........................................................91
6. Supplementary Information . . . . . . . . . . . . . . . . . . . . . . . . . . 109
6.1Troubleshooting .................................................110
6.2Directives,LawsandRegulations ...................................111
6.3GeneralInstructionsandCautions ...................................113
42N TELEKOMUNIKACE a.s., www.2n.cz
®
1. Product Overview
The door intercoms can smartly replace traditional doorbell2N Helios IP
®
push-button speakerphone panels and all wiring, bells and home intercom installations
in buildings with structured cabling. The intercoms provide more advanced and wider
services than standard home phones. The installation is very easy, all you need is
connect the intercom to the other LAN elements using a UTP cable and set necessary
parameters.
Thanks to the integrated SIP protocol, the intercom can make use of all VoIP services:
call forwarding at absence (to another office, VoiceMail or a cellular phone) or call
transfer (from the secretary’s office to the required person, e.g.).
The intercoms are equipped with a programmable number of quick dial buttons for
speed calling to the users whose numbers are included in the intercom Phone Book.
Each of the quick dial buttons can be assigned up to three phone numbers, which can
be dialled in parallel or sequentially. Thanks to an integrated time sheet it is possible to
configure each of the buttons in such a way that the called party is always accessible
and/or calls to selected phone numbers can be barred off the working hours.
Some models are equipped with a numeric keypad, which can be used2N Helios IP
®
as a code lock or a standard push-button phone.
The intercoms help LAN users scan the area in front of the camera via 2N Helios IP
®
video streaming. Thanks to the full ONVIF support, the intercoms can become part of
the Video Surveillance System in your facility .
The intercoms can be equipped with an RFID card reader for authorised2N Helios IP
®
access control and thus become a key part of your surveillance or attendance control
systems.
The intercom is equipped with a relay switch (and, optionally, other2N Helios IP
®
relays and outputs), which controls the electric lock or other equipment connected to
the intercom. Its activation time and method can be programmed flexibly: it can be
activated by a code, automatically by a call, by pressing a button, and so on.
The following symbols and pictograms are used in the manual:
52N TELEKOMUNIKACE a.s., www.2n.cz
®
Safety
abide by this information to prevent persons from injury.Always
Warning
abide by this information to prevent damage to the device.Always
Caution
Important information for system functionality.
Tip
Useful information for quick and efficient functionality.
Note
Routines or advice for efficient use of the device.
62N TELEKOMUNIKACE a.s., www.2n.cz
®
2. Express Wizard for Basic
Settings
LAN Connection Setting
You have to know the intercom configuration interface address to connect to the LAN
successfully. Automatic IP address retrieval from the DHCP server is set by default in
the intercoms. Thus, if connected to a network in which a DHCP server2N Helios IP
®
configured to assign IP addresses to all new devices is available, the intercom will
obtain an IP address from the DHCP server. The intercom IP address can be found in
the DHCP server status (according to the MAC address given on the production plate),
or will be communicated to you by the intercom voice function; refer to the Installation
Manual of your intercom model.
If there is no DHCP server in your LAN, use the intercom buttons to set the static IP
address mode, refer to the Installation Manual of your intercom model. Your intercom
address will then be Use it for the first login and then change it if192.168.1.100.
necessary.
Now enter the intercom IP address into your favourite browser. We recommend you to
use the latest Chrome, Firefox or Internet Explorer 9+ versions as is2N Helios IP
®
not fully compatible with earlier browser versions.
Use the name and password (i.e. default reset password) for your first loginadmin 2n
to the configuration interface. We recommend you to change the default password
upon your first login; refer to the parameter in the Password Services Web Server
menu. Remember the password well or put it down just in case. Because if you forget
the password, you will have to reset the intercom to default values (refer to the
Installation Manual of your intercom model) and lose all your current configuration
changes.
72N TELEKOMUNIKACE a.s., www.2n.cz
®
Firmware Update
We also recommend you to update your intercom firmware upon the first login to the
intercom. Refer to for the latest firmware version. Press the www.2n.cz Update
button in the menu to upload firmware. TheFirmware System Maintenance
intercom will get restarted upon upload and only then the updating process will be
complete. The process takes about 30 seconds.
SIP Server Connection Setting
Set the following parameters in the menu to allow yourServices Phone SIP
intercom make calls and be accessible within your VoIP infrastructure.
– set the name to be displayed as CLIP on the called party'sDisplay name
phone, in the login window and on the web interface start page.
– set the intercom phone number (or another unique IDPhone number (ID)
composed of characters and digits) to identify the intercom uniquely in calls and
registration.
– set the domain name of the service with which the intercom isDomain
registered. Typically, it is equivalent to the SIP Proxy or Registrar address. If you
do not use a SIP Proxy in your intercom installation, enter the intercom IP
address.
If you use a SIP server (Proxy, Registrar), set the addresses for the following network
elements:
82N TELEKOMUNIKACE a.s., www.2n.cz
®
– set the SIP Proxy IP address or domain name.Proxy address
– set the SIP Registrar IP address or domain name. The SIPRegistrar address
Proxy and SIP Registrar addresses are usually identical.
– enable intercom registration with the set SIP Registrar.Registration enabled
If your SIP server requires authentication of terminal equipment, enter the following
parameters:
– enter the password for intercom authentication.Password
Quick Dial Button Settings
All the models are equipped with quick dial buttons. If you press a2N Helios IP
®
quick dial button, a call will be set up to the phone number assigned to the respective
Phone Book position.
Select position 1, which corresponds to quick dial button 1, in the Directory Phone
menu.Book
Enable the position in the field and enter the called station phonePosition Enabled
number into the parameter in the section.Phone Number User Phone Numbers
92N TELEKOMUNIKACE a.s., www.2n.cz
®
You can also use the intercom with one or more IP phones without a2N Helios IP
®
SIP server. Use the for outgoing calls and enter the called phone SIPDirect SIP Call
address ( ) instead of the phone number.sip:phone_number@phone_ip_address
Electric Lock Switching Settings
An electric lock can be attached to the intercoms and controlled by a2N Helios IP
®
code from the intercom numeric keypad, or a code from the IP phone keypad during a
call. Connect the electric lock as instructed in the Installation Manual of your intercom
model.
102N TELEKOMUNIKACE a.s., www.2n.cz
®
Enable the switch in the parameter in the Switch Enabled Hardware Switches
tab, set the to the intercom output to which the electric Switch 1 Controlled Output
door lock is connected. Now set one or more activation codes for the electric door lock
switching.
112N TELEKOMUNIKACE a.s., www.2n.cz
®
3. Model Differences and
Function Licensing
This manual is valid for all members of the family and so some features2N Helios IP
®
described herein are only available in selected models or need to be2N Helios IP
®
activated with a valid licence key. This section provides a short list of differences
between the models and licences which affect the configuration options. If a function is
not available in all the models, there is a note in the respective subsection and
reference to this section.
The table below includes an overview of properties and functions of all the 2N Helios
®
models.IP
Property/Model
2N Helios IP
®
Verso Vario Force Safety Uni Audio
Kit
Video
Kit
Part No. 9155… 9137…. 9151… 9152… 9153… 9154… 9154…C
Integrated camera optional ne
Camera resolution 1280 x
960 640 x 480
External analogue
camera support no yes
External IP camera
support yes no yes
Internal RFID card
reader optional no
Display no optional no
122N TELEKOMUNIKACE a.s., www.2n.cz
®
Property/Model
2N Helios IP
®
Verso Vario Force Safety Uni Audio
Kit
Video
Kit
Basic unit button count 1 1, 3
or 6
1, 2
or 4 11 or
2up to 16
external
programmable
buttons
Button extenders up to
145
up to
48 no
Numeric keypad optional no
Digital input yes optional no 2
Adaptive volume control yes no yes
Amplifier power output 2 W 150
mW 1 W 10 W
Extended amplifier power
output (10 W) no yes no no
Tamper switch optional no optional yes no
Phone Book position count 1999 2 16
User deputy yes no yes
User activation/deactivation yes no yes
Controlled switch count 4 1 4
Switch universal code count 10 2 10
User profile count 20 2 20
JPEG HTTP video yes no yes
2N Helios IP Eye support
®yes no yes
Telephone mode yes no yes
Some functions are unavailable until a valid licence key is entered2N Helios IP
®
(refer to the Licence subsection). The following types of licences are available:
Enhanced Audio (Part No. 9137905)
Enhanced Video (Part No. 9137906)
Enhanced Integration (Part No. 9137907)
Enhanced Security (Part No. 9137908)
Gold (Part No. 9137909)
G.729 (Part No. 9137902)
InformaCast (Part No. 9137910)
The G.729 licence allows the audio codec G.729 to be used.
The InformaCast licence allows the SingleWire InformaCast protocol to be used.
The table below includes the functions that need to be activated by the licence keys
corresponding to the above mentioned licences. The licences can be combined
arbitrarily.
132N TELEKOMUNIKACE a.s., www.2n.cz
®
Property/Licence Enhanced
Audio
Enhanced
Video
Enhanced
Integration
Enhanced
Security
Gold
(Profi)
User sounds • •
Automatic audio test • •
Audio/video streaming
(RTSP Server) • •
External IP camera
support • •
ONVIF support • •
Extended switch setting
options • •
HTTP switch control • •
Automation functions • •
E-mail sending
(SMTP Client) • •
Automatic update
(TFTP/HTTP Client) • •
802.1x support • •
SIPS (TLS) support • •
142N TELEKOMUNIKACE a.s., www.2n.cz
®
4. Signalling of Operational
Statuses
2N Helios IP
® generates sounds to signal switching and changes of operational
statuses. Each status change is assigned a different type of tone. See the table below
for the list of signals.
Tone Meaning
User activated
This tone signals entering of the user activation code. The
activation code is used for user (Phone Book position) .activation
Refer to the Phone Book subsection for the activation code
settings.
User deactivated
This tone signals entering of the user deactivation code. The
deactivation code is used for user (Phone Book position) deactiva
tion. A deactivated user may not be called but the call can, if
necessary, be forwarded to a deputy if defined. Refer to the
.Phone Book subsection for the deactivation code settings
Profile activated
This tone signals profile . This function helps enableactivation
alerting of a user group in an office, for example. Refer to the
.Profile subsection for the activation code settings
Profile deactivated
This tone signals profile deactivation. This function helps, for
example, disable alerting of a user group in an office and routing
calls either to a pre-defined phone number (porter's lodge, e.g.)
or user mobile phones. Refer to the Profile subsection for the
.deactivation code settings
Note
Signalling of some of the above mentioned statuses can be modified; refer
to the User Sounds subsection.
152N TELEKOMUNIKACE a.s., www.2n.cz
®
Call prolongation confirmation signalling
Calls are time-limited in for security reasons2N Helios IP
®
(protection against blocking). Refer to the Miscellaneous
.subsection for details
Internal application launched
The internal application is launched upon power 2N Helios IP
®
up or restart. A successful launch is signalled by this tone
combination.
Connected to LAN, IP address received
2N Helios IP
® logs in upon the internal application launch. A
.successful LAN login is signalled by this tone combination
Disconnected from LAN, IP address lost
This tone signals UTP cable disconnection from .2N Helios IP
®
Disconnection .is signalled by this tone combination
Invalid telephone number or invalid switch activation code
2N Helios IP
® allows the user to dial an extension number
directly using the keypad or enter the door unlocking code. An
invalid code is signalled by this tone sequence.
Default reset of network parameters
Upon power up, a 30 s timeout is set for the default reset code
entering. Refer to the Device Configuration subsection in the 2N
Installation Manual for details. Helios IP
®
Call end signalling
2N Helios IP
® enables the user to set a call end timeout to
avoid call blocking. Press a key on your VoIP phone to extend the
call time during this timeout.
Connected VoIP phone – 2N Helios IP call
®
This short tone signals successful connection between a VoIP
phone and .2N Helios IP
®
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®
5. Intercom Configuration
172N TELEKOMUNIKACE a.s., www.2n.cz
®
Start Screen
The start screen is an introductory overview screen displayed upon login to the
intercom web interface. Use the back arrow XXX in the left-hand upper corner of the
following web interface pages to return to this screen anytime.
The screen header includes the intercom name (refer to the parameterDisplay Name
in the menu). Select the web interface language with the anServices Phone SIP CZ
d buttons. Press the button in the right-hand upper corner to log out.EN Log out
The start screen is also the first menu level and quick navigation (click on a tile) to
selected intercom configuration sections. Some tiles also display the state of selected
services.
Configuration Menu
The configuration includes 5 main menus: 2N Helios IP
®State, Directory,
and including submenus; see below.Hardware, Services System
Status
Device – essentials on the intercom
Services – information on active services and their states
Licence – current states of licences and available intercom functions
Directory
Phone Book – settings for user phone numbers, quick dial buttons, access cards
and switch control user codes
Time Profiles – time profile settings
Access Cards – access card settings
Hardware
Switches – electric lock, lighting, etc. settings
Speaker – audio, signalling, etc. volume control
Microphone – microphone parameters, echo cancelling
Camera – internal camera, external IP camera settings
Keyboard – button and keyboard settings
Display – basic display settings
Card Reader – card reader, Wiegand interface settings
Extenders – extender settings 2N Helios IP Verso
®
182N TELEKOMUNIKACE a.s., www.2n.cz
®
Services
Phone – telephone and SIP connection settings
Streaming – audio/video streaming settings (ONVIF, RTSP, Multicast, etc.)
E-Mail – E-mail sending and SMTP connection settings
Automation – flexible intercom settings according to the user's requirements
User Sounds – user sound settings and upload
Web Server – web server and access password settings
Audio Test – automatic audio test settings
System
Network – LAN connection settings, 802.1x, packet capturing
Date and Time – real time and time zone settings
Licence – licence settings, trial licence activation
Certificates – certificate and private key settings
Auto provisioning – automatic firmware and configuration update settings
Syslog – syslog message sending settings
Maintenance – backup and configuration reset, firmware update
192N TELEKOMUNIKACE a.s., www.2n.cz
®
5.1 Status
The menu provides clear status and other essential information on theStatus
intercom. The menu is divided into three tabs: , and .Device Services Licence
Device
The tab displays basic information on the intercom model, its features,Device
firmware and bootloader versions and so on.
Services
The tab displays the status of the network interface and selected services.Services
202N TELEKOMUNIKACE a.s., www.2n.cz
®
Licence
The tab displays the list of licensed functions of the intercom including their Licence
current availability (on the basis of a valid licence key entered in the System |
menu).Licence
Other manuals for Helios IP
16
Table of contents
Other 2N Intercom System manuals
2N
2N IP Vario User manual
2N
2N Helios IP Instruction sheet
2N
2N Helios IP Force User manual
2N
2N Helios Troubleshooting guide
2N
2N Helios IP Verso User manual
2N
2N Helios Uni User manual
2N
2N Helios IP Instruction sheet
2N
2N Helios IP Safety User manual
2N
2N Helios IP Vario User manual
2N
2N IP Video Kit User manual
