2N Helios IP Instruction sheet

2N® Helios IP
Door Intercom
Configuration Manual
Version 2.5.0
Firmware 2.5 www.2n.cz

The 2N TELEKOMUNIKACE a.s. joint-stock company is a Czech manufacturer and supplier
of telecommunications equipment.
The product family developed by 2N TELEKOMUNIKACE a.s. includes GSM gateways,
private branch exchanges (PBX), and door and lift communicators.
2N TELEKOMUNIKACE a.s. has been ranked among the Czech top companies for years
and represented a symbol of stability and prosperity on the telecommunications market
for almost two decades. At present, we export our products into over 120 countries
worldwide and have exclusive distributors on all continents.
2N®is a registered trademark of 2N TELEKOMUNIKACE a.s.. Any product and/or other
names mentioned herein are registered trademarks and/or trademarks or brands
protected by law.
2N TELEKOMUNIKACE administers the FAQ database to help you quickly find information
and to answer your questions about 2N products and services. On faq.2n.cz you can find
information regarding products adjustment and instructions for optimum use and
procedures „What to do if...“.
Declaration of Conformity
2N TELEKOMUNIKACE a.s. hereby declares that the 2N®Helios product complies with all
basic requirements and other relevant provisions of the 1999/5/EC directive. For the full
wording of the Declaration of Conformity see www.2n.cz.
The 2N TELEKOMUNIKACE company is a holder of the ISO 9001:2008 certificate. All
development, production and distribution processes of the company are managed by this
standard and guarantee a high quality and advanced technical level of and a professional
approach to all of our products.

Contents
1. Product Overview...............................................................5
1.1 Product Description....................................................................................................... 6
Basic Features.................................................................................................................. 6
Advantages of Use........................................................................................................... 6
1.2 Terms and Symbols ....................................................................................................... 8
Symbols Used in Manual.................................................................................................. 8
2. 2N®Helios IP Configuration..............................................9
2.1 Model and Licence Overview ...................................................................................... 10
2.2 Quick Configuration for Calling.................................................................................. 12
Language Selection........................................................................................................ 12
Network Settings ............................................................................................................ 12
Static Parameter Setting ................................................................................................ 12
SIP Parameter Setting.................................................................................................... 13
Telephone Directory Setting........................................................................................... 14
Switch Setting................................................................................................................. 15
2.3 Configuration................................................................................................................ 16
IP Address Obtaining from DHCP.................................................................................. 16
Manual IP Address Setting............................................................................................. 16
Description of 2N®Helios IP Network Scanner.............................................................. 17
Login............................................................................................................................... 18
Language Selection........................................................................................................ 18
Information...................................................................................................................... 19
Telephone Directory....................................................................................................... 21
Profiles............................................................................................................................ 24
Switches......................................................................................................................... 26
Network .......................................................................................................................... 29
Date and Time................................................................................................................ 32
SIP Settings.................................................................................................................... 34
Administration Web Server............................................................................................. 37
Mic & Speaker................................................................................................................ 39
Details on Audio Parameters Function........................................................................... 41
Keyboard........................................................................................................................ 42
Video .............................................................................................................................. 43
Audio Codecs................................................................................................................. 46
Video Codecs................................................................................................................. 48
Streaming....................................................................................................................... 50
ONVIF............................................................................................................................. 57

Auto Update.................................................................................................................... 59
Display............................................................................................................................ 62
System Log..................................................................................................................... 64
E-Mail ............................................................................................................................. 65
Multicast ......................................................................................................................... 68
Automation ..................................................................................................................... 70
Audio Loop Test ............................................................................................................. 71
Miscellaneous................................................................................................................. 73
RFID Card Reader ......................................................................................................... 77
RFID Card Reader –Module Settings ........................................................................... 79
RFID Card Reader –Installed Cards ............................................................................. 81
RFID Card Reader –Access Log................................................................................... 82
Tools............................................................................................................................... 83
Configuration.................................................................................................................. 84
Firmware......................................................................................................................... 86
User Sounds................................................................................................................... 87
Certificates...................................................................................................................... 90
Network Trace................................................................................................................ 92
Licence........................................................................................................................... 93
Signalling of Operational Statuses................................................................................. 95
2.4 List of Figures............................................................................................................... 97
2.5 List of Tables ................................................................................................................ 99

5
1
1. Product
Overview
In this section, we introduce the 2N®Helios IP product, outline its application options
and highlight the advantages following from its use.
Here is what you can find in this section:
Product Description
Terms and Symbols Used

Product Description
1.1
6
1.1 Product Description
Basic Features
The 2N®Helios IP door intercoms are capable of replacing the traditional doorbell
button panel with a speakerphone and the entire system of wiring, bells and intercom
installations in buildings where structured cabling is installed. Their installation is very
easy, all you need is connect it to the other LAN elements using a twisted UTP cable.
By pressing any of the quick dial buttons, 2N®Helios IP will set up a call to the
number that had been stored in the respective memory. The number of buttons (in
some models) can be extended up to 54 using 8-button or 16-button extending
modules.
Thanks to an integrated scheduler it is possible to configure each of the buttons in
such a way that the called party is always available.
It is possible to define up to three telephone numbers for each of the buttons,
between which 2N®Helios IP switches at absence.
Beside the buttons, you can also use the numeric keypad, which also serves as a code
lock. With the use of this keypad you can also use the system as a button telephone.
The keypad can be combined with the quick dialling buttons.
2N®Helios IP supports video streaming. This function allows the user to scan the area
in front of the 2N®Helios IP camera. Thus, 2N®Helios IP provides better and broader
services than a standard house intercom systems. Thanks to the integrated SIP
protocol it can make use of all VoIP services, call forwarding at absence (to another
office, to the VoiceMail system or a cellular phone) or call switching (from the
secretary’s office to a specific person, e.g.).
In addition, 2N®Helios IP includes a switch that helps you control the electric lock
from any VoIP telephone (by entering the code using tone dialling).
Advantages of Use
Works in the Ethernet network
Power supply over Ethernet –PoE
SIP communication protocol
Integrated web server for configuration
Up to 54 quick dialling buttons
Up to 999 users / user groups
Video (camera-equipped models) streaming
Display of information (display-equipped models)
Integrated scheduler with day/night/weekend modes
Can be used as a standard VoIP telephone and a code lock (keypad-equipped
models)

Product Description
1.1
7
Modular system –up to 54 buttons + keypad
DTMF according to RFC2833, in-band

Terms and Symbols
1.2
8
1.2 Terms and Symbols
Symbols Used in Manual
Safety
Always abide by this information to prevent injury of persons.
Warning
Always abide by this information to prevent damage to the device.
Caution
Important information for system functionality.
Tip
Useful advice for quick and efficient functionality.
Note
Routines or advice for efficient use of the device.

9
2
2. 2N®Helios IP
Configuration
This section describes the 2N®Helios IP configuration.
Here is what you can find in the section:
Quick Configuration for Calling
Configuration

Model and Licence Overview
2.1
10
2.1 Model and Licence Overview
This manual is valid for all 2N®Helios IP intercoms. Therefore, please note that
several features described in this document are only available in selected models or
need to be activated with a licence key. The differences between the models and
licences are stated in this article. This short list only includes the features that affect
configuration. If a feature is not available in all models, it is noted in the respective
article and there is a link to this article.
The table below includes the properties and functions of the available 2N®Helios IP
models.
Property/Model
Helios IP
Vario
Helios IP
Force
Helios IP
Safety
Helios IP
Uni
Helios IP
Audio Kit
Helios IP
Video Kit
Part No.
9137….
9151…
9152…
9153…
9154...
9154...C
Integrated camera
optional
no
External analogue camera support
no
yes
External IP camera support
yes
no
yes
Count of basic unit buttons
1, 3 or 6
1, 2 or 4
1
1 or 2
up to 16 external user
defined buttons
Extended count of buttons
(extenders)
up to 48
no
Numerical keypad
optional
no
Internal RFID card reader
optional
no
Display
optional
no
Additional switch
optional
no
Digital input
optional
no
2
Adaptive volume control
no
yes
Standard amplifier output
150mW
1W
10W
Extended amplifier output (10W)
no
yes
no
Tamper switch
no
optional
yes
no
Count of telephone directory
entries
999
2
16
Substitute if inaccessible
yes
no
yes
User activation/deactivation
yes
no
yes
Count of controlled switches
4
1
4
Count of universal switch codes
10
2
10
Count of user profiles
20
2
20
JPEG HTTP video
yes
no
yes
2N Helios IP Eye support
yes
no
yes
Telephone mode
yes
no
yes
Table 2.1 Model Overview

Model and Licence Overview
2.1
11
Some 2N®Helios IP features are licensed; see the Licence subsection. The following
licences are available:
Enhanced Audio (Part No. 9137905)
Enhanced Video (part No. 9137906)
Enhanced Integration (Part No. 9137907)
Enhanced Security (Part No. 9137908)
Gold (Part No. 9137909)
G.729 (Part No. 9137902)
The Gold licence replaces the previously offered Professional licence.
The G.729 licence includes only the G.729 audio codec.
The following list includes the licensed features. There is no limit in licence
combinations. The features marked grey will only be available in the coming firmware
releases.
Feature/Licence
Enhanced
Audio
Enhanced
Video
Enhanced
Integration
Enhanced
Security
Gold
(Profi)
User defined sounds
•
•
Automatic audio loop test
•
•
Audio/video streaming
(RTSP Server)
•
•
External IP camera
support
•
•
ONVIF support
•
•
Extended switch setting
options
•
•
HTTP switch control
option
•
New HTTP API
•
•
Automation features
(Helios IP Automation)
•
•
E-mail sending (SMTP
Client)
•
•
Auto provisioning (TFTP
Client)
•
•
802.1x support
•
•
Table 2.2 Licensed Functions

Quick Configuration for Calling
2.2
12
2.2 Quick Configuration for Calling
This subsection describes the most common and convenient way of configuration. For
details on the configuration parameters refer to the subsections below.
Language Selection
Before you start configuring, select the administration web server language using the
folder menu in the right-hand upper corner of the screen.
Network Settings
If you have not set the IP address obtaining from the DHCP server, change the default
IP address of your 2N®Helios IP. To set the IP address, use the Other settings –>
Network menu as shown in the Network subsection.
Static Parameter Setting
For Windows OS users: to know your network parameters, enter in the command line:
ipconfig –all.
Static IP address
Set the IP address assigned by your LAN administrator.
Network mask
Set the network mask.
Default gateway
Set the default network gateway.
Primary DNS
Set the primary Domain Name Server IP address for your LAN.
Secondary DNS
Set the secondary Domain Name Server IP address for your LAN.

Quick Configuration for Calling
2.2
13
SIP Parameter Setting
Set your VoIP network parameters to make calls from your 2N®Helios IP. To do this,
use the Other settings –> SIP setting menu.
Display name
Set the name to be displayed to the called subscriber. The name will also be
displayed in the right-hand upper corner of the web interface and used for
2N®Helios IP identification in the 2N®Helios IP Network Scanner application.
User ID
Set the user name to be used for registration.
Domain
Set the domain name or IP address of the server to be used for calling.
Use authorisation ID
Define whether the authorisation ID or user ID shall be used for authorisation.
Authorisation ID
Set the authorisation ID to be used for authorisation if the Use authorisation ID is
set to Yes.
Password
Define the authorisation password for registration and calling.
Local SP port
Set the port to be used by 2N®Helios IP for SIP signalling.
Proxy address
Set the SIP proxy address to be used by 2N®Helios IP for calling.
Proxy port
Set the SIP proxy communication port for SIP signalling.
2N®Helios IP registration
Define whether 2N®Helios IP should register at the SIP proxy.
Registration restricted to:
Set the time for 2N®Helios IP registration.
Registrar address:
Set the registrar address.
Registrar port:
Set the registrar communication port.

Quick Configuration for Calling
2.2
14
Telephone Directory Setting
The telephone directory menu is used for configuring the quick dialling buttons (Basic
settings –> Telephone directory). The telephone directory contains up to 999 positions
(depending on the model type; refer to the Model and Licence Overview above). The
first 54 positions correspond to the quick dialling buttons of 2N®Helios IP and the
buttons of the extending modules attached. To retrieve the remaining positions, use
the numeric keypad if available. To select a telephone directory position, use the
upper navigation bar with button numbers. To move between the positions, either use
the arrow keys or enter the position number and push the Move to button (see Figure
3.10).
Figure 2.1 Telephone Directory Navigation Bar
Position enable
The Position enable switch defines whether the particular position is enabled or
disabled. You have to enable a position to dial its telephone number. To select a
position status, either push a quick dialling button (for positions 1–54) or enter
the position number using the 2N®Helios IP numeric keypad.
Position name
Here enter a personal name for the selected telephone directory position. This
parameter is optional and facilitates the telephone directory search.
Telephone numbers
Enter up to three telephone numbers for a selected telephone directory position.
These numbers are called sequentially, one after another.
Number 1, 2 and 3:
Enter the station telephone number to which the call
station number included in Number 1 fails to answer,
automatically to Number 2, and so on. For the call
forwarding timeout refer to the Audio Loop Test
2N®Helios IP allows you to perform periodical loudspeaker and microphone tests. For
this purpose, the in-built loudspeaker generates one or more short tones, which are
captured by the integrated microphone. If the tones are detected correct, the test is
successful. The test time is approximately 4s. If the test fails (due to some extreme
surrounding noise, e.g.), the test procedure is repeated in ten minutes. Follow the

Quick Configuration for Calling
2.2
15
most recent test results via your confirmation interface or with the aid of 2N®Helios IP
Automation.
Figure 2.31 Audio loop test
Audio Loop Test Settings
Test enabled
Enable/disable the automatic loop test.
Test time
Set the test time in the HH:MM format. You are recommended to test the
equipment when the intercom traffic is low.

Quick Configuration for Calling
2.2
16
Test period
Set the test period to launch the test automatically once a day or once a week.
Test Result
Test time
Displays the time of last performed test.
Test result
Displays the result of the last performed test.
Test status
Displays the test status.

Quick Configuration for Calling
2.2
17
Miscellaneous subsection.
It is unnecessary to define the remaining parameters for a quick configuration. For
details on the parameters necessary for a detailed configuration, refer to the
subsections below.
Switch Setting
To set the switch 1 codes use the Basic settings –> Switch 1 menu.
Switch setting
Set whether and for how long the switch should be active after the correct code
has been entered.
Switch codes
Enter the switch 1 activating codes for 2N®Helios IP. If a code matches another
code entered earlier in 2N®Helios IP, press . The symbol will appear next to the
code.
Having completed the configuration, restart 2N®Helios IP, refer to the appropriate
subsection. From now on, 2N®Helios IP is ready to make calls.

Configuration
2.3
18
2.3 Configuration
2N®Helios IP is configured through an integrated administration web server. Connect
2N®Helios IP to the IP network and make sure that 2N®Helios IP is powered.
IP Address Obtaining from DHCP
By default, obtaining the IP address from the DHCP server is selected in 2N®Helios IP.
After power up, 2N®Helios IP automatically receives the IP address from the DHCP
server. If you do not have access to the DHCP server, you can find the IP address
received with the 2N®Helios IP Network Scanner program, which is available on
www.2n.cz. If 2N®Helios IP is switched to the static IP address mode, switch it to the
DHCP IP address obtaining mode as follows:
1. Power on 2N®Helios IP.
2. Wait until 2N®Helios IP completes the booting process. The end is signalled
by a sequence of tones .
3. Push the buttons as described in the Device configuration subsection of
2N®Helios IP Installation Manual within 30 seconds.
4. Switching to the DHCP IP address obtaining mode is signalled by the
sequence of tones .
5. Wait until the device is restarted.
Manual IP Address Setting
If the DHCP server is unavailable, you can set a default static IP address in your
2N®Helios IP. Proceed as follows:
1. Power on 2N®Helios IP.
2. Wait until 2N®Helios IP completes the booting process. The end is signalled
by a sequence of tones .
3. Push the buttons as described in the Device configuration subsection of
2N®Helios IP Installation Manual within 30 seconds.
4. Switching to the default static IP address mode is signalled by the sequence
of tones .
5. Wait until the device is restarted.
6. Now, 2N®Helios IP has the following network parameters:
IP address: 192.168.1.100
Network mask: 255.255.255.0
Default gateway: 192.168.1.1

Configuration
2.3
19
Description of 2N®Helios IP Network Scanner
The purpose of this application is to find the dynamic IP address of 2N®Helios IP in
the local IP network. The application is available on www.2n.cz, which is part of the
2N®Helios IP package. Microsoft NET Framework 2.0 is required for installation.
1. Run the 2N®Helios IP Toolkit installer.
2. The installation wizard will guide you through the installation.
Figure 2.2 2N®Helios IP Network Scanner Installation Wizard
3. After installing the 2N®Helios IP Network Scanner application, run the
application using the Start menu of the Microsoft Windows operating system.
4. Upon launch, the application starts searching the LAN automatically for all
2N®Helios IP intercoms with an assigned or statically set IP address. The
intercoms are then listed in a table.
Figure 2.3 2N®Helios IP Network Scanner Window
5. Select the 2N®Helios IP intercom to be configured. Click on it with the right-
hand mouse button and select Browse... to open the web browser window, log
in to 2N®Helios IP and start configuring as described in the Login subsection
below.

Configuration
2.3
20
Login
In the web browser enter the IP address of 2N®Helios IP. Subsequently, a login
screen will be displayed. The default login username and password are as follows:
Username: Admin
Password: 2n
If the login screen does not appear, an incorrect IP address was entered into the web
browser or the 2N®Helios IP administration web server was turned off. If you are not
sure of the IP address of 2N®Helios IP, use the 2N®Helios IP Network Scanner
application as described in the Description of 2N®Helios IP Network Scanner
subsection.
Language Selection
You can select the language using the tag menu in the right-hand upper corner as
shown in Figure 3.13.
Figure 2.4 Language Selection