Product Warranty
AAEON warrants to you, the original purchaser, that each of its
productswillbefreefromdefectsinmaterialsandworkmanshipfor
two years from the date of shipment.
This warranty does not apply to any products which have been
repaired or altered by persons other than repair personnel autho-
rized by AAEON, or which have been subject to misuse, abuse,
accidentorimproperinstallation.AAEONassumesnoliability
under the terms of this warranty as a consequence of such events.
Because of AAEON's high quality-control standards and rigorous
testing, most of our customers never need to use our repair service.
IfanAAEON product isdefective,itwillberepairedorreplacedat
no charge during the warranty period. For out-of-warranty repairs,
youwillbebilledaccording to the costofreplacementmaterials,
servicetime,andfreight. Please consultyourdealerformore
details.
If you think you have a defective product, follow these steps:
1. Collectalltheinformationabouttheproblemencountered.(For
example, CPU type and speed, AAEON products used, other
hardware and software used, etc.) Note anything abnormal and
list any on-screen messages you get when the problem occurs.
2. Call your dealer and describe the problem. Please have your
manual,product,andanyhelpfulinformationreadilyavailable.
3. If your product is diagnosed as defective, obtain an RMA
(returnmaterialauthorization)numberfromyourdealer.This
allows us to process your return more quickly.
4. Carefullypackthedefectiveproduct,afully-completedRepair
and Replacement Order Card and a photocopy proof of pur-
chase date (such as your sales receipt) in a shippable container.
A product returned without proof of the purchase date is not
eligibleforwarrantyservice.
5. Write the RMA number visibly on the outside of the package
and ship it prepaid to your dealer.
