ABB Welcome IP IPTouch 7 Series User manual

2TMD041900D0001 │25.07.2019
Product manual
ABB-Welcome IP
H82364-. IPTouch 7, basic
H82364-.-02 IPTouch 7, basic

Table of contents
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Tableo fcontents
1 Notes on the instruction manual....................................................................................................................4
2 Safety.............................................................................................................................................................4
3 Intended use..................................................................................................................................................5
4 Environment.................................................................................................................................................12
4.1 ABB devices.....................................................................................................................................12
5 Product description......................................................................................................................................13
5.1 Control elements..............................................................................................................................13
5.2 Terminal description.........................................................................................................................14
6 Technical data .............................................................................................................................................15
7 Mounting/Installation....................................................................................................................................16
7.1 Requirement for the electrician........................................................................................................16
7.2 Product dimensions..........................................................................................................................17
7.3 Installation height.............................................................................................................................17
7.4 Surface-mounted installation ...........................................................................................................18
7.5 Flush-mounted installation...............................................................................................................20
7.6 Cavity wall installation......................................................................................................................21
7.7 Desktop installation..........................................................................................................................22
7.8 Dismantling.......................................................................................................................................23
8 Commissioning............................................................................................................................................24
8.1 Initial setup.......................................................................................................................................24
8.2 System settings................................................................................................................................28
8.2.1 Enter system setting.......................................................................................................................28
8.2.2 Sound .............................................................................................................................................29
8.2.3 Language........................................................................................................................................30
8.2.4 Network settings.............................................................................................................................31
8.2.5 Automatic snapshot........................................................................................................................34
8.2.6 Address of default lock...................................................................................................................35
8.2.7 Program button setting...................................................................................................................37
8.2.8 Card management..........................................................................................................................39
8.2.9 Display............................................................................................................................................43
8.2.10 Date and time .................................................................................................................................44
8.2.11 Monitor settings..............................................................................................................................45
8.2.12 APP settings...................................................................................................................................49
8.2.13 Contacts..........................................................................................................................................58
8.2.14 Reset user settings.........................................................................................................................59
8.2.15 Version information ........................................................................................................................60
8.2.16 Device address...............................................................................................................................60
8.2.17 Firmware update.............................................................................................................................61
8.3 Engineering settings.........................................................................................................................63
8.3.1 Enter engineering setting ...............................................................................................................63
8.3.2 Device settings...............................................................................................................................64
8.3.3 Outdoor station settings .................................................................................................................70

Table of contents
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8.3.4 IP actuator settings.........................................................................................................................85
9 Operation.....................................................................................................................................................94
9.1 DES page.........................................................................................................................................94
9.2 Incoming call ....................................................................................................................................96
9.2.1 Call from outdoor station/gate station ............................................................................................96
9.2.2 Call from guard unit/indoor station.................................................................................................98
9.2.3 Call from doorbell ...........................................................................................................................99
9.3 Intercom .........................................................................................................................................100
9.3.1 Enter intercom page.................................................................................................................... 100
9.3.2 Initiating an intercom call............................................................................................................. 101
9.3.3 Add to blacklist ............................................................................................................................ 103
9.3.4 Restoring a contact from the blacklist......................................................................................... 104
9.4 Surveillance....................................................................................................................................105
9.4.1 Surveillance from outdoor station................................................................................................ 105
9.4.2 Surveillance from IP camera....................................................................................................... 107
9.5 Call guard unit................................................................................................................................108
9.6 History ............................................................................................................................................110
9.7 Voice message...............................................................................................................................113
9.8 Absence message..........................................................................................................................115
9.9 Automatic unlock............................................................................................................................117
9.10 Standby unlock...............................................................................................................................119
9.11 Mute................................................................................................................................................121
9.12 Text message.................................................................................................................................122
9.13 Call the lift.......................................................................................................................................126
9.14 Clean screen..................................................................................................................................128
10 FCC............................................................................................................................................................129
11 Cyber security............................................................................................................................................130
11.1 Disclaimer.......................................................................................................................................130
11.2 Performance and service...............................................................................................................131
11.3 Deployment guideline ....................................................................................................................132
11.4 Upgrading.......................................................................................................................................132
11.5 Backup/Restore..............................................................................................................................132
11.6 Malware prevention solution..........................................................................................................132
11.7 Password rule ................................................................................................................................132

Notes on the instruction manual
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1 Notes on the instruction manual
Please read through this manual carefully and observe the information it contains. This will
assist you in preventing injuries and damage to property, and ensure both reliable operation and
a long service life for the device.
Please keep this manual in a safe place. If you pass the device on, also pass on this manual
along with it. ABB accepts no liability for any failure to observe the instructions in this manual.
2 Safety
Warning
Electric voltage!
Dangerous currents flow through the body when coming into direct or indirect
contact with live components.
This can result in electric shock, burns or even death.
– Disconnect the mains power supply prior to installation and/or disassembly!
– Permit work on the 100-240 V supply system to be performed only by
specialist staff!

Intended use
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3 Intended use
This device is a central control panel of the ABB-Welcome IP system and operates exclusively
with components from this system. The device must only be installed in dry indoor rooms.
Product range
This product manual applies to the following products:
Article no. Description
H82364-./H82364-.-02 IP touch 7, basic, LAN+WIFI
WIFI installation
Note
If the device support WIFI function, please make sure the device has good WIFI
signal reception before installation. The distance between the router and
monitors, and the construction materials used in the walls are factors that can
affect signal quality.
The WIFI signal is not strong enough to guarantee correct operation. A WIFI
repeater must be installed between the router and this device in order to boost
the WIFI signal received by this device.

Intended use
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Application case
Note
H82364-. can be set to master mode and subsidiary mode. Only one indoor
station can be set to master mode in the same apartment, however.
Switch
(Master mode)
(Subsidiary mode)
Router
Home
Community
LAN1
IP actuator
IP actuator
IP pushbutton OS
H82364-.
H82364-.
Smart Access Point (Functional)
IP touch 5 OS
Guard unit

Intended use
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User password
The system default is 123456. It can be used to set the following functions:
■Card management
■Reset user setting
■APP setting
On the "System settings", "Change password" screen, click "Change user password" to change
the user password.
Password rule
This password must not include continuously increasing or decreasing numbers
(e.g. 123456, 654321). Three consecutive identical numbers are similarly not
permitted (e.g. 123444, 666888).

Intended use
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Engineering password
This password is used to make engineering settings. The system default is 345678.
On the "Engineering settings", "Password management" screen, click "Engineering password"
to change the password.
Password rule
The user must change the engineering password when accessing the
engineering settings for the first time. This engineering password must not
include continuously increasing or decreasing numbers (e.g. 123456, 654321).
Three consecutive identical numbers are similarly not permitted (e.g. 123444,
666888).
Forgotten engineering password
Please contact the technical support engineers if you forget the engineering
password.
Wrong password
If the wrong password is entered 10 times within 5 minutes, it is not possible to
enter the password again for 5 minutes.

Intended use
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Unlock password
This password is used to release the lock of the outdoor station by entering the password.
On the "System settings", "Change password" screen, click "Change unlock password", and
enter the new password twice to change the password (3…8 digits).
Password rule
This password must not include continuously increasing or decreasing numbers
(e.g. 123456, 654321). Three consecutive identical numbers are similarly not
permitted (e.g. 123444, 666888).

Intended use
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Home screen
The Home screen displays a "★" at the bottom. The system default home screen is "DES"
screen. The Home screen can be set on the "Engineering setting" screen. Please see the
"Device settings" chapter for more details.
Extra screen
The Extra screen displays "-" at the bottom.