Advantech PPC-3211W User manual

User Manual
PPC-3211W
Intel® Core i processor based
microcomputer, with 21.5" color
TFT LCD display

PPC-3211W User Manual ii
Copyright
The documentation and the software included with this product are copyrighted 2019
by Advantech Co., Ltd. All rights are reserved. Advantech Co., Ltd. reserves the right
to make improvements in the products described in this manual at any time without
notice. No part of this manual may be reproduced, copied, translated or transmitted
in any form or by any means without the prior written permission of Advantech Co.,
Ltd. Information provided in this manual is intended to be accurate and reliable. How-
ever, Advantech Co., Ltd. assumes no responsibility for its use, nor for any infringe-
ments of the rights of third parties, which may result from its use.
Acknowledgements
Intel and Pentium are trademarks of Intel Corporation.
Microsoft Windows is registered trademark of Microsoft Corp.
All other product names or trademarks are properties of their respective owners.
Product Warranty (2 years)
Advantech warrants to you, the original purchaser, that each of its products will be
free from defects in materials and workmanship for two years from the date of pur-
chase.
This warranty does not apply to any products which have been repaired or altered by
persons other than repair personnel authorized by Advantech, or which have been
subject to misuse, abuse, accident or improper installation. Advantech assumes no
liability under the terms of this warranty as a consequence of such events.
Because of Advantech’s high quality-control standards and rigorous testing, most of
our customers never need to use our repair service. If an Advantech product is defec-
tive, it will be repaired or replaced at no charge during the warranty period. For out-
of-warranty repairs, you will be billed according to the cost of replacement materials,
service time and freight. Please consult your dealer for more details.
If you think you have a defective product, follow these steps:
1. Collect all the information about the problem encountered. (For example, CPU
speed, Advantech products used, other hardware and software used, etc.) Note
anything abnormal and list any onscreen messages you get when the problem
occurs.
2. Call your dealer and describe the problem. Please have your manual, product,
and any helpful information readily available.
3. If your product is diagnosed as defective, obtain an RMA (return merchandize
authorization) number from your dealer. This allows us to process your return
more quickly.
4. Carefully pack the defective product, a fully-completed Repair and Replacement
Order Card and a photocopy proof of purchase date (such as your sales receipt)
in a shippable container. A product returned without proof of the purchase date
is not eligible for warranty service.
5. Write the RMA number visibly on the outside of the package and ship it prepaid
to your dealer.
Part No. 2003C32100 Edition 1
Printed in China August 2019

iii PPC-3211W User Manual
Declaration of Conformity
CE
This product has passed the CE test for environmental specifications when shielded
cables are used for external wiring. We recommend the use of shielded cables. This
kind of cable is available from Advantech. Please contact your local supplier for
ordering information.
CE
This product has passed the CE test for environmental specifications. Test conditions
for passing included the equipment being operated within an industrial enclosure. In
order to protect the product from being damaged by ESD (Electrostatic Discharge)
and EMI leakage, we strongly recommend the use of CE-compliant industrial enclo-
sure products.
FCC Class B
Note: This equipment has been tested and found to comply with the limits for a Class
B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference in a residential installa-
tion. This equipment generates, uses and can radiate radio frequency energy and, if
not installed and used in accordance with the instructions, may cause harmful inter-
ference to radio communications. However, there is no guarantee that interference
will not occur in a particular installation. If this equipment does cause harmful interfer-
ence to radio or television reception, which can be determined by turning the equip-
ment off and on, the user is encouraged to try to correct the interference by one or
more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
Technical Support and Assistance
1. Visit the Advantech web site at http://support.advantech.com where you can find
the latest information about the product.
2. Contact your distributor, sales representative, or Advantech's customer service
center for technical support if you need additional assistance. Please have the
following information ready before you call:
–Product name and serial number
–Description of your peripheral attachments
–Description of your software (operating system, version, application software,
etc.)
–A complete description of the problem
–The exact wording of any error messages

PPC-3211W User Manual iv
Safety Instructions
1. Read these safety instructions carefully.
2. Keep this User Manual for later reference.
3. Disconnect this equipment from any AC outlet before cleaning. Use a damp
cloth. Do not use liquid or spray detergents for cleaning.
4. For plug-in equipment, the power outlet socket must be located near the equip-
ment and must be easily accessible.
5. Keep this equipment away from humidity.
6. Put this equipment on a reliable surface during installation. Dropping it or letting
it fall may cause damage.
7. The openings on the enclosure are for air convection. Protect the equipment
from overheating. DO NOT COVER THE OPENINGS.
8. Make sure the voltage of the power source is correct before connecting the
equipment to the power outlet.
9. Position the power cord so that people cannot step on it. Do not place anything
over the power cord.
10. All cautions and warnings on the equipment should be noted.
11. If the equipment is not used for a long time, disconnect it from the power source
to avoid damage by transient overvoltage.
12. Never pour any liquid into an opening. This may cause fire or electrical shock.
13. Never open the equipment. For safety reasons, the equipment should be
opened only by qualified service personnel.
14. If one of the following situations arises, get the equipment checked by service
personnel:
The power cord or plug is damaged.
Liquid has penetrated into the equipment.
The equipment has been exposed to moisture.
The equipment does not work well, or you cannot get it to work according to
the user's manual.
The equipment has been dropped and damaged.
The equipment has obvious signs of breakage.
15. DO NOT LEAVE THIS EQUIPMENT IN AN ENVIRONMENT WHERE THE
STORAGE TEMPERATURE MAY GO BELOW -20° C (-4° F) OR ABOVE 60° C
(140° F). THIS COULD DAMAGE THE EQUIPMENT. THE EQUIPMENT
SHOULD BE IN A CONTROLLED ENVIRONMENT.
16. CAUTION: DANGER OF EXPLOSION IF BATTERY IS INCORRECTLY
REPLACED. REPLACE ONLY WITH THE SAME OR EQUIVALENT TYPE
RECOMMENDED BY THE MANUFACTURER, DISCARD USED BATTERIES
ACCORDING TO THE MANUFACTURER'S INSTRUCTIONS.
The sound pressure level at the operator's position according to IEC 704-1:1982 is
no more than 70 dB (A).
DISCLAIMER: This set of instructions is given according to IEC 704-1. Advantech
disclaims all responsibility for the accuracy of any statements contained herein.

v PPC-3211W User Manual
Safety Precaution - Static Electricity
Follow these simple precautions to protect yourself from harm and the products from
damage.
To avoid electrical shock, always disconnect the power from your PC chassis
before you work on it. Don't touch any components on the CPU card or other
cards while the PC is on.
Disconnect power before making any configuration changes. The sudden rush
of power as you connect a jumper or install a card may damage sensitive elec-
tronic components.
Battery Information
Batteries, battery packs and accumulators should not be disposed of as unsorted
household waste. Please use the public collection system to return, recycle, or treat
them in compliance with the local regulations.

PPC-3211W User Manual vi

1 PPC-3211W User Manual
Contents
Chapter 1 General Information ............................1
1.1 Introduction ............................................................................................... 2
1.2 Specifications ............................................................................................ 2
1.2.1 General Specifications .................................................................. 2
1.2.2 Power Specifications..................................................................... 3
1.2.3 Touchscreen Specifications .......................................................... 3
1.2.4 Environment Specifications........................................................... 3
1.2.5 Certification Specifications............................................................ 3
1.2.6 IP................................................................................................... 3
1.2.7 Power Test Conditions.................................................................. 3
1.3 Dimensions ............................................................................................... 4
Figure 1.1 PPC-3211W dimensions ............................................ 4
Chapter 2 System Installation & Setup ...............5
2.1 Quick Start Guide...................................................................................... 6
Figure 2.1 Front panel ................................................................. 6
Figure 2.2 Side view .................................................................... 6
Figure 2.3 Location of I/O interfaces............................................ 7
2.2 Installation Procedures.............................................................................. 8
2.2.1 Connecting the Power Cable ........................................................ 8
Figure 2.4 Connecting the power cable ....................................... 8
2.2.2 Connecting the Keyboard and Mouse........................................... 8
2.2.3 Power ON ..................................................................................... 8
2.3 Install Memory Card .................................................................................. 9
Figure 2.5 .................................................................................... 9
Figure 2.6 .................................................................................... 9
Figure 2.7 .................................................................................... 9
Figure 2.8 .................................................................................... 9
Figure 2.9 .................................................................................... 9
Figure 2.10.................................................................................... 9
2.4 Installing the HDD ................................................................................... 10
Figure 2.11.................................................................................. 10
Figure 2.12.................................................................................. 10
Figure 2.13.................................................................................. 10
2.5 Installing M.2 ........................................................................................... 11
Figure 2.14.................................................................................. 11
Figure 2.15.................................................................................. 11
2.6 Installing Wireless LAN Card .................................................................. 12
Figure 2.16.................................................................................. 12
Figure 2.17.................................................................................. 12
Figure 2.18.................................................................................. 12
Figure 2.19.................................................................................. 12
Figure 2.20.................................................................................. 13
2.7 Installing Side COM Port/GPIO............................................................... 14
2.8 Installing TPM (current mechanism only supports 98R3P321110) ......... 15
2.9 Installing the Riser Card.......................................................................... 16
Figure 2.21.................................................................................. 16
Figure 2.22.................................................................................. 16
Figure 2.23.................................................................................. 16
Figure 2.24.................................................................................. 16
2.10 AT/ATX Function Switch ......................................................................... 16
Figure 2.25ATX mode................................................................. 16
Figure 2.26AT mode ................................................................... 16

PPC-3211W User Manual 2
2.11 Grounding Installation ............................................................................. 17
Figure 2.27 ................................................................................. 17
Figure 2.28 ................................................................................. 17
Figure 2.29 ................................................................................. 17
Figure 2.30 ................................................................................. 17
2.12 Hook Installation ..................................................................................... 18
Figure 2.31Hook Installation....................................................... 18
2.13 Solo Quick Installation ............................................................................ 19
Chapter 3 Jumper Configuration ...................... 21
3.1 Jumper & Connectors ............................................................................. 22
Figure 3.1 PCM-8213 front view................................................ 22
3.2 External COM Port Pin Definition............................................................ 27
Figure 3.2 COM ports ................................................................ 27
Chapter 4 Software Configuration .................... 29
4.1 Install Divers ........................................................................................... 30
4.2 BIOS Setup Program .............................................................................. 30
4.2.1 Entering BIOS Setup .................................................................. 30
4.2.2 Adjustment of LCD Brightness.................................................... 31
4.2.3 COM3 Mode Selection (RS422/RS485) ..................................... 33
4.2.4 BIOS AT & ATX Setup................................................................ 35
4.2.5 Wake on LAN or Ring ................................................................. 37
4.2.6 Installing RAID ............................................................................ 38
4.2.7 TPM Settings .............................................................................. 43

Chapter 1
1General Information
This chapter gives background
information on the PPC-3211W
panel PC.
Sections include:
Introduction
Specifications
Dimensions

PPC-3211W User Manual 2
1.1 Introduction
The PPC-3211W is a new generation Panel PC with WXGA (1920 x 1080) screen.
The system is equipped with a high performance Intel Core i CPU and with a high
efficiency fanless thermal design in which the heat is easily dissipated. It has multiple
I/O ports (five COM, five USB and two Gigabit ethernet) and PCIe/PCI expansion
allows users to add-on field bus or proprietary cards making more applications possi-
ble.
1.2 Specifications
1.2.1 General Specifications
Product PPC-3211W-P75A
LCD Display 21.5"
Display Type 21.5" TFT LCD (LED backlight)
Resolution Max. 1920 x 1080
Brightness 300 cd/m2
Color 16.7M
Pixel Pitch 0.24825 x 0.24825 mm
Viewing Angle 89 (Left), 89 (Right), 89 (Up), 89 (bottom)
Contrast 5000
Backlight Lifetime 50, 000 hours
CPU Intel® Core™ i5-7300U dual core (default); i7-7600U / i3-7100U
(optional)
Memory 1 x SODIMM, DDR4 1866/2133, max. 16 GB (1.2V)
Storage 2 x 2.5" SATA bay (supports Intel RAID); 1 x M.2 bay (size: 22 x 42 mm,
socket 2 B key, for storage only)
Network (LAN) 2 x 10/100/1000 Mbps Ethernet (Intel® I211-AT; Intel® I219LM)
I/O Ports
2 x RS-232, 1 x RS-422/485 with 1K VDC isolation,
Either 2 x RS-232 or 1 x RS-232 + 1 x GPIO(TTL, 8 pin programmable))
on right side (optional module)
4 x USB 3.0,
1 x Line-out, 1 x Mic-in
1 x DB15 VGA
1 x DisplayPort (1.2)
1 x TPM 2.0 (optional)
Expansion 1 x Mini PCIe
1 x PCIe x 4 (Default); 1 x PCI (in the accessory box)
Speaker 2 x 1W
OS Support Microsoft® Windows 10 (64 bit); Linux
Dimensions 558.40 x 349.80 x 63.80 mm (21.98 x 13.77 x 2.51 in)
Weight 7.67kg(16.87 lb)

3 PPC-3211W User Manual
Chapter 1 General Information
1.2.2 Power Specifications
Power Supply: 9 - 32 Vdc
Power Consumption: 75W
Output Voltage: 10-2.5A
1.2.3 Touchscreen Specifications
Touchscreen type: Multi-touch projected capacitive
Light Transmission: 88 % ± 2 %
Controller: USB interface
1.2.4 Environment Specifications
Operating Temperature: 0 ~ 50 °C (32 ~ 122 °F)
Storage Temperature: -20 ~ 60 °C (-4 ~ 140 °F)
Relative Humidity: 10 ~ 95% @ 40°C (non-condensing)
Shock: Operating 10 G Peak Acceleration (11 ms Duration), Follows IEC 60068-
2-27
Vibration: Operating random vibration test, 5 ~ 500Hz, 1Grms with HDD;
2Grms with SSD, following IEC 60068-2-64
1.2.5 Certification Specifications
Safety: CB, UL, CCC,BSMI
EMC: CE, FCC Class B, BSMI
1.2.6 IP
Front Panel IP Grade: IP65
1.2.7 Power Test Conditions
PPC-3211W's power test conditions are as follows:
Test Software Test Configuration Test System
Burn in 8.1
Memory: 16G SO-DDR4-2400 x 1
HDD:500G WD AV 2.5”x 1
SSD:64G 640 Series 2.5”x 1
IO: COM Port RS232 loopback x4,
USB 3.0 device x4, USB 2.0 x1
Win10 64Bit

PPC-3211W User Manual 4
1.3 Dimensions
Figure 1.1 PPC-3211W dimensions
Note! Supports VESA 100 x 100mm & 75 x 75mm; please use M4
screws, 6 mm depth (maximum).Use suitable mounting
apparatus to avoid risk of injury.

Chapter 2
2System Installation &
Setup
Sections include:
Quick Installation Guide
Installation Procedures
Installing Memory
Installing HDD
Installing M.2
Installing Wireless LAN
Installing Side COM Port/GPIO
Installing TPM
Installing Expansion Card
AT/ATX Function Switch
Grounding Installation
Hook Installation
Independent Quick Installation

PPC-3211W User Manual 6
2.1 Quick Start Guide
Before you start to set up the panel PC, take a moment to become familiar with the
locations and purposes of the controls, drives, connectors and ports, which are illus-
trated in the figures below.
When you place the panel PC upright on the desktop, its front panel appears as
shown in Figure 2.1.
Figure 2.1 Front panel
1. Power status indicator, off (S5): orange, on (S0): blue
Figure 2.2 Side view
1. Quick installation clip (two)
2. Antenna hole (two)
3. Panel Mount Bracket holes (twelve)
4. Side RS-232x2 interface (optional)
5. CPU cooler
6. Speaker (two)
1
1
2
3
4
6
5

7 PPC-3211W User Manual
Chapter 2 System Installation & Setup
I/O interfaces:
Figure 2.3 Location of I/O interfaces
A: PCI/PCIE x4 Expansion slot
B: Line out/Mic in
C: 4 x USB 3.0
D: 2 x Giga Ethernet
E: VGA
F: DP
G: 2xCOM RS232
H: DC power(9-32 V)
I: 1 x COM RS422/485
J: Power button
K: Grounding screw
AB
C
D
E
F
G I
H
J
K

PPC-3211W User Manual 8
2.2 Installation Procedures
2.2.1 Connecting the Power Cable
The panel PC has DC power socket (9-32 V). When connecting the power cable,
please hold the plug end. Please follow the procedures below:
1. Connect the female end of the power cable to panel PC’s DC socket.
2. Connect the male end of the power cable to power outlet.
Figure 2.4 Connecting the power cable
2.2.2 Connecting the Keyboard and Mouse
Connect the keyboard and mouse to panel PC’s I/O interfaces.
2.2.3 Power ON
The power button is located in the right bottom side of the panel PC.
Note! Power cable and adapter are optional.

9 PPC-3211W User Manual
Chapter 2 System Installation & Setup
2.3 Install Memory Card
1. Loosen the screws as indicated in the red circle. (See Fig 2.5)
2. Press the red areas to pull out the hook (See Fig 2.6 ~ 2.8) and open the rear
cover.
3. Remove the yellow warning tag first. Then remove the screws as indicated in
the red circle. (See Fig 2.9), and take out the strength plate & CPU heatsink.
Figure 2.5 Figure 2.6
Figure 2.7 Figure 2.8
Note! Take out the black and blue thermal grease from the accessary box (as
indicated in Figure 2.10). Attach the CPU heatsink and strength plate
after the grease is applied.
Figure 2.9
Figure 2.10

PPC-3211W User Manual 10
2.4 Installing the HDD
1. Follow the procedures in Section 2.3 to open the rear cover and remove the
screws as indicated in the red circles in Fig 2.11.
2. Install the HDD (see Fig 2.12), and take out the 4 screws from the accessory
box to fix the HDD and then fix the strength-plate (8 screws will be needed if
using two HDDs).
3. Lock the HDD bracket, and connect the HDD cable to the mainboard. (See Fig
2.13)
Figure 2.11
Figure 2.12
Figure 2.13
Note! CPU cooler pad surface is isolated by anodization treatment to avoid
static electricity (CPU contact side excluded).

11 PPC-3211W User Manual
Chapter 2 System Installation & Setup
2.5 Installing M.2
1. Follow the procedures in Section 2.3 to remove the rear cover and strength-
plate. (See Fig 2.14)
2. Plug the M.2 into the mainboard interface, and remove the 2 M2.5x4 screws
from the accessory box to fix it (See Fig 2.15).
3. Return the rear cover and strength-plate.
Figure 2.14
Figure 2.15

PPC-3211W User Manual 12
2.6 Installing Wireless LAN Card
1. Follow the procedures in Section 2.3 to open the rear cover and strength-plate.
The wireless LAN card can be installed to the locations as indicated in Fig 2.16;
for the wireless short card, you need to take out one hexagonal screw from the
accessory box to fix it (Note: If a half-size PCIE is used, then screw in the red
circle should be tightened, See Fig 2.17).
.
2. Connect the wireless LAN card module cable to the antenna bracket, please
note the installation direction of cable end and screws/cushions. (See Fig 2.18)
3. Remove the two plugs on the left and right sides of the rear cover. (See Fig
2.19)
4. Return the rear cover and install the antenna of the wireless LAN card module.
(See Fig 2.20)
Figure 2.16 Figure 2.17
Note! For wireless LAN card module, choose Advantech Product: (Part No.
PPC-WLAN-C1E).
Figure 2.18 Figure 2.19