Advantech ProFlat IDP31-190-P35HIB1E User manual

IDP31-190 Series
19" Industrial ProFlat
Projected Capacitive Touch Monitor
User Manual

Copyright
The documentation and the software included with this product are copyrighted 2016
by Advantech Co., Ltd. All rights are reserved.
Advantech Co., Ltd. reserves the right to make improvements in the products described
in this manual at any time without notice. No part of this manual may be reproduced,
copied, translated or transmitted in any form or by any means without the prior written
permission of Advantech Co., Ltd. Information provided in this manual is intended to be
accurate and reliable. However, Advantech Co., Ltd. assumes no responsibility for its use,
nor for any infringements of the rights of third parties, which may result from its use.
Acknowledgements
Intel and Pentium are trademarks of Intel Corporation.
Microsoft Windows and MS-DOS are registered trademarks of Microsoft Corp.
All other product names or trademarks are properties of their respective owners.
1. Collect all the information about the problem encountered. (For example, CPU
speed, Advantech products used, other hardware and software used, etc.) Note
anything abnormal and list any onscreen messages you get when the problem occurs.
2. Call your dealer and describe the problem. Please have your manual, product,
and any helpful information readily available.
3. If your product is diagnosed as defective, obtain an RMA (return merchandize
authorization) number from your dealer. This allows us to process your return more quickly.
4. Carefully pack the defective product, a fully-completed Repair and Replacement
Order Card and a photocopy proof of purchase date (such as your sales receipt)
in a shippable container. A product returned without proof of the purchase date
is not eligible for warranty service.
5. Write the RMA number visibly on the outside of the package and ship it prepaid
to your dealer.
Product Warranty (2 year)
Advantech warrants to you, the original purchaser, that each of its products will be
free from defects in materials and workmanship for two years from the date of purchase.
This warranty does not apply to any products which have been repaired or altered by
persons other than repair personnel authorized by Advantech, or which have been subject
to misuse, abuse, accident or improper installation. Advantech assumes no
liability under the terms of this warranty as a consequence of such events.
Because of Advantech’s high quality-control standards and rigorous testing, most of
our customers never need to use our repair service. If an Advantech product is defective, it
will be repaired or replaced at no charge during the warranty period. For out of-warranty
repairs, you will be billed according to the cost of replacement materials, service time and
freight. Please consult your dealer for more details.
If you think you have a defective product, follow these steps:

Declaration of Conformity
This product has passed the CE test for environmental specifications. Test conditions
for passing included the equipment being operated within an industrial enclosure. In
order to protect the product from being damaged by ESD (Electrostatic Discharge)
and EMI leakage, we strongly recommend the use of CE-compliant industrial enclosure
products.
FCC Class A
This equipment has been tested and found to comply with the limits for a Class A
digital device, pursuant to part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference when the equipment is
operated in a commercial environment. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and used in accordance with the
instruction manual, may cause harmful interference to radio communications. Operation
of this equipment in a residential area is likely to cause harmful interference in
which case the user will be required to correct the interference at his own expense..
FM
CE
This equipment has passed the FM certification. According to the National Fire Protection
Association, work sites are classified into different classes, divisions and
groups, based on hazard considerations. This equipment is compliant with the
specifications of Class I, Division 2, Groups A, B, C and D indoor hazards.
Technical Support and Assistance
1. Visit the Advantech website at http://www.advantech.com where you can find
the latest information about the product.
2. Contact your distributor, sales representative, or advantech's customer service
center for technical support if you need additional assistance. Please have the
following information ready before you call:
–Product name and serial number
–Description of your peripheral attachments
–Description of your software (operating system, version, application software, etc.)
–A complete description of the problem
–The exact wording of any error messages

Warnings, Cautions and Notes
Warning! Warnings indicate conditions, which if not observed, can cause personal
injury!
Caution! Cautions are included to help you avoid damaging hardware or losing
data. e.g.
There is a danger of a new battery exploding if it is incorrectly installed.
Do not attempt to recharge, force open, or heat the battery. Replace the
battery only with the same or equivalent type recommended by the manufacturer.
Discard used batteries according to the manufacturer's
instructions. ..
Note! Notes provide optional additional information.
Document Feedback
To assist us in making improvements to this manual, we would welcome comments
and constructive criticism. Please send all such - in writing to :
[e-mail]

Safety Instructions
1. Read these safety instructions carefully.
2. Keep this User Manual for later reference.
3. Disconnect this equipment from any AC outlet before cleaning. Use a damp
cloth. Do not use liquid or spray detergents for cleaning.
4. For plug-in equipment, the power outlet socket must be located near the equipment
and must be easily accessible.
5. Keep this equipment away from humidity.
6. Put this equipment on a reliable surface during installation. Dropping it or letting
it fall may cause damage.
7. The openings on the enclosure are for air convection. Protect the equipment
from overheating. DO NOT COVER THE OPENINGS.
8. Make sure the voltage of the power source is correct before connecting the
equipment to the power outlet.
9. Position the power cord so that people cannot step on it. Do not place anything
over the power cord.
10. All cautions and warnings on the equipment should be noted.
11. If the equipment is not used for a long time, disconnect it from the power source
to avoid damage by transient overvoltage.
12. Never pour any liquid into an opening. This may cause fire or electrical shock.
13. Never open the equipment. For safety reasons, the equipment should be
opened only by qualified service personnel.
14. If one of the following situations arises, get the equipment checked by service personnel:
The power cord or plug is damaged.
Liquid has penetrated into the equipment.
The equipment has been exposed to moisture.
The equipment does not work well, or you cannot get it to work according to the user's manual.
The equipment has been dropped and damaged.
The equipment has obvious signs of breakage.
15. DO NOT LEAVE THIS EQUIPMENT IN AN ENVIRONMENT WHERE THE
STORAGE TEMPERATURE MAY GO BELOW -30°C OR ABOVE 85°C. THIS COULD DAMAGE THE
EQUIPMENT. THE EQUIPMENT SHOULD BE IN A CONTROLLED ENVIRONMENT.
16. CAUTION: DANGER OF EXPLOSION IF BATTERY IS INCORRECTLY
REPLACED. REPLACE ONLY WITH THE SAME OR EQUIVALENT TYPE
RECOMMENDED BY THE MANUFACTURER, DISCARD USED BATTERIES
ACCORDING TO THE MANUFACTURER'S INSTRUCTIONS.
The sound pressure level at the operator's position according to IEC 704-1:1982 is
no more than 70 dB (A).
DISCLAIMER: This set of instructions is given according to IEC 704-1. Advantech
disclaims all responsibility for the accuracy of any statements contained herein.
Caution! For power adapter selection: the information about the adapter output
rating (12 Vdc, 3.5A min) is provided in the user manual for
user's selection if the power adapter is not shipped with the unit

Contents
Chapter 1 Overview....................................................................................1
1.1 Introduction........................................................................................................................2
1.2 Features................................................................................................................................2
1.3 Applications........................................................................................................................2
1.4 Product Photos…………………………………………………………………….………………...2,3
1.5 Naming Rule……………………………………………………………………………...…………....4
Chapter 2 System Setup............................................................................5
2.1 Specifications....................................................................................................................6
2.2 Dimensions.........................................................................................................................7
Figure 2.1 IDP31-190 Series Dimensions............................................................7
2.3 Rear Mount Assembly SOP..........................................................................................7
2.4 Packing List.........................................................................................................................8
Chapter 3 Touchscreen..............................................................................9
Chapter 4 Troubleshooting.....................................................................13
3.1 OSD Functions (IDP31-190 Series) ……................................................................10
3.1.1 OSD Main Menu : PICTURE…………………...........................................................10
3.1.2 OSD Main Menu : COLOR ....................................................................................11
3.1.3 OSD Main Menu : OSD...........................................................................................11
3.1.4 OSD Main Menu : SETUP………………………………………..………………….………12
3.2 Touch Drivers....................................................................................................................12
A.1 Introduction...................................................................................................................14
A.2 Troubleshooting...........................................................................................................14

Chapter 1
Overview
Sections include :
Introduction
Features
Applications
Product Photos
Naming Rule

1.1 Introduction
The Advantech IDP31-190 series is a brand new Industrial Proflat Monitor,
designed to meet the needs of customers who want quick and easy integration with
Advantech Embedded Box Computers, such as ARK and DSA lines. Advantech offers
two different colour versions of IDP31-190 to meet different demands: IDP31-190
series
1.2 Features
19“ LED backlight panel provides 20~30% power saving
-10°C ~ +70°C wide operating temperature support
Special design of the Projected Capacitive touchscreen
The all new mechanical design with integrated bracket for easy installation
Versatile mounting methods for rear mount and VESA mount
(100 x 100 mm)
1.3 Applications
Application scenarios - self-service applications:
KIOSK / POI machine
Transportation machine
Ticketing machine
Financial ATM
Entertainment / Gaming / Slot machine
HMI (Human-Machine Interface) equipment controller monitor
Public communication machine
Public advertisement machine
1.4 Product Photos
Front view
IDP31-190 series User Manual 2

Rear view
Bottom view
Chapter 1 Overview
IDP31-190 series User Manual 3

1.5 Naming Rule
Chapter 1 Overview
IDP31-190 series User Manual 4

Chapter 2
System Setup
Sections include :
Specifications
Dimensions
Rear Mount Assembly SOP
Cable Clamp
Accessory Packing

2.1 Specifications
Note! The IDP31-190 series offers the following features
and meets precise specifications.
Unless otherwise noted, all the information listed
below is subject to change without prior notification.
Model
Display
Size
IDP31-190 series
19” LED Panel
Resolution
1280 X 1024
Viewing Angle
85°/85°(H),
80°/80°(V)
Brightness
350 (cd/m2)
Contrast Ratio
1,000 : 1
Response Time
10 [msec] (Raising + Falling)
Display Mode
TN, Normally White
Surface Treatment
Anti-glare, Hardness 3H
Color Support
16.7M colors (RGB 8 bits + Hi_FRC)
Backlight Life
50,000 hrs
Touch
Projected Capacitive
Touch Screen
Input Signal
VGA,DVI,HDMI
VGA x 1; DVI-D x 1; HDMI x 1, VDC Jack x 1;
USB x1; RS-232 x 1
(USB & RS-232 are reserved for the connection
to enable touch usage only)
Power
Consumption
Power
18 Watt
Power adapter, with AC 100 ~ 240 V input and
DC +12 V @ 3.5A output.
Environment
Operating Temperature
-10 ~ +70°C
Storage Temperature
-30 ~ +85°C
Humidity
50°C / 80%
Vibration
1.5G, (10~200Hz, P-P) 30 mins/axis (X, Y, Z)
EMC Compliance
CE/FCC/RoHS
IDP31-190 series User Manual 6

Chapter 2 Overview
2.2 Dimensions
2.3 Rear Mount Assembly SOP
IDP31-190 series User Manual 7

2.4 Packing List
1 x VGA cable 15P 1.8 meter
1 x DVI Cable 24P 1.5 meter
1 x HDMI Cable 1.5 meter
1 x USB-A to USB-B 1.8 meter
1 x Power Cord 1.8 meter
1 x DC 12V/3.5A Power Adapter
1 x CD-ROM for IDP31-190 Series
Note!
Above accessory cables are subject to change in
different Replacement .
IDP31-190 series User Manual 8

Chapter 3
Touchscreen
Sections include :
OSD Functions
Touch Drivers

3.1 OSD Functions (IDP31-190 Series)
The OSD of the IDP31-190 Series display (1280 x 1024 resolution) was selected
to illustrate examples below:
3.1.1 OSD Main Menu: PICTURE
IDP31-190 series User Manual 10

3.1.2 OSD Main Menu: COLOR
3.1.3 OSD Main Menu: OSD
IDP31-190 series User Manual 11

3.1.4 OSD Main Menu: SETUP
It is available online at the Advantech website as follows:
www.advantech.com/products
3.2 Touch Drivers
IDP31-190 series User Manual 12

Appendix A
Troubleshooting

A.1 Introduction
If experiencing trouble with the monitor, or it fails to operate correctly, please
refer to the following instructions before calling the Advantech service center.
If unable to correct the faults using the instructions below, then please contact
the distributor or the services/repair center.
A.2 Troubleshooting
No Images Appears On Screen
Check to see that all the I/O and power connectors are installed correctly
and connected. (Refer to 1.4, ProFlat Bottom view )
Make sure that none of the connectors are crooked, broken or loose.
Make sure that the OSD power on the LED is turned on.
Make sure that the brightness is not in the minimum.
Make sure that the screen resolution is set to the correct setting for
the type of LCD, and that the setting does not exceed the resolution
specified for the particular model of LCD.
The image is incorrectly displayed, or the full screen image does not appear
Please make sure the screen resolution on the motherboard is correct.
The position of screen is not in the center
Adjust the H-position and V-position or perform “Auto”.
Out of range
When the message “Out of Range” appears onscreen, it indicates that
the signal of the computer is not compatible with the LCD display; i.e.
the resolution exceeds the specified resolution for the LCD.
Adjust the BIOS setting to match the correct resolution.
No signal
The display is powered on, but can neither receive or display any signal
from the computer. Check all power switches, power cables and I/O
signal cables to ensure that all are connected correctly on both sides.
Going to sleep
If the system goes to sleep, then the display has either been set to
power-saving mode, or the display is experiencing a sudden signal
disconnection problem. Check the BIOS system settings, and/or Windows
configuration. Then check the connection of the power cable to computer
on both sides.
IDP31-190 series User Manual 14