Akuvox R28 Series Service manual

About This Manual
Thank you for choosing Akuvox R28 series door phones. This manual is intended for the
administrators who need to properly configure the door phone. This manual is written
based on the 28.30.4.2 version, and it provides all the configurations for the functions and
features of the Akuvox door phone. Please visit Akuvox web or consult technical support
for any new information or the latest firmware.

Note
Informative information and advice for the efficient use of the device.
•
Introduction of Icons and Symbols

Related Documentation
You are advised to refer to the related documents for more technical information via the
link below:
https://knowledge.akuvox.com

Content
1 Product Overview............................................................................................................... 1
2 Change Log........................................................................................................................ 2
3 Model Specification ............................................................................................................ 3
4 Introduction to ConfigurationMenu ..................................................................................... 5
5 Access the Device...............................................................................................................7
5.1 Access the Device................................................................................................................ 7
5.1.1 Obtain Device IP Address ................................................................................................. 7
5.1.2 Access the Device Setting on the Device.......................................................................... 7
5.1.3 Access the Device Setting on the Web Interface.............................................................. 8
6 Language and TimeSetting.................................................................................................9
6.1 Language Setting................................................................................................................. 9
6.2 Time Setting....................................................................................................................... 10
6.3 Language Setting............................................................................................................... 11
6.4 Time Setting....................................................................................................................... 12
7 Screen Display and LEDSetting ......................................................................................... 14
7.1 Infrared LED Setting........................................................................................................... 14
7.2 LED Setting on Card ReaderArea....................................................................................... 15
7.3 LED Settings on Keypad..................................................................................................... 15
7.4 LED Settings on Screen...................................................................................................... 16
7.5 LCD Screen Display............................................................................................................ 16
7.6 Backlight Setting................................................................................................................ 17
7.7 Screen Saver Setting..........................................................................................................18
8 Volume and ToneConfiguration........................................................................................ 19
8.1 Volume Configuration.........................................................................................................19
8.1.1 Open Door Tone Configuration ....................................................................................... 20
8.2 Upload Tone Files...............................................................................................................20
8.2.1 Upload Open Door Tone and Ringback Tone ................................................................. 20
9 Network Setting ................................................................................................................23
9.1 Network Status...................................................................................................................23
9.2 Device Network Configuration............................................................................................23
9.3 Device Deployment in Network...........................................................................................24
9.4 Device Local RTP configuration......................................................................................... 25
9.5 NAT Setting........................................................................................................................ 26
9.6 SNMP Setting ..................................................................................................................... 26
9.7 VLAN Setting...................................................................................................................... 27
9.8 TR069 Setting.....................................................................................................................28
9.9 Device Web HTTP Setting.................................................................................................. 29
10 Intercom Call .................................................................................................................. 31

10.1 IP call & IP CallConfiguration...........................................................................................31
10.2 SIP Call &SIP Call Configuration....................................................................................... 31
10.2.1 SIP Account Registration .............................................................................................. 32
10.2.2 SIP Server Configuration .............................................................................................. 33
10.2.3 Configure Outbound Proxy Server................................................................................33
10.2.4 Configure Data Transmission Type.............................................................................. 34
10.3 Configure Calling Feature................................................................................................. 35
10.3.1 DND............................................................................................................................... 35
10.3.2 Enable Prevent SIP Hacking......................................................................................... 35
10.3.3 Group Call ..................................................................................................................... 36
10.3.4 Sequence Call............................................................................................................... 37
10.3.5 Web Call........................................................................................................................ 38
10.3.6 Dial Plan ........................................................................................................................ 38
10.3.7 Auto Answer.................................................................................................................. 39
10.3.8 Multicast.......................................................................................................................39
10.3.9 Configure Maximum Call Duration ............................................................................... 40
10.3.10 Hang Up After Open Door ........................................................................................... 42
10.3.11 Switch Cancel Key &Dial Key ...................................................................................... 43
11 Audio& Video Codec Configuration.................................................................................. 44
11.1 Video Codec Configuration................................................................................................45
11.2 Video Codec Configuration for IP Direct Calls.................................................................. 45
11.3 Configure DTMF Data Transmission................................................................................ 46
11.4 Audio Codec Configuration...............................................................................................47
12 Contact ListConfiguration ...............................................................................................49
12.1 Managing Contact Group................................................................................................. 49
12.2 Managing Contacts.......................................................................................................... 49
12.3 Export/Import Contacts....................................................................................................51
13 Relay Setting .................................................................................................................. 52
13.1 Relay Switch Setting.........................................................................................................52
13.1.1 Web Relay Setting.........................................................................................................53
13.1.2 Configure White List for Door Relay ............................................................................. 55
14 Door Access Schedule Management................................................................................56
14.1 Configure Door Access Schedule..................................................................................... 56
14.1.1 Manage Relay Schedule ............................................................................................... 56
14.1.2 Create Door Access Schedule....................................................................................... 57
14.1.3 Import and Export Door Access Schedule .................................................................... 58
14.2 Door Unlock Configuration............................................................................................... 58
14.3 Configure Access Card Format.........................................................................................58
14.4 IC/ID Card Control............................................................................................................ 59
14.5 Mifare Card Encryption..................................................................................................... 59
14.6 Configure RF Card for Door Unlock...................................................................................60
14.7 Edit the User-specific Door Access Data..........................................................................61
14.8 Import and Export User Data of AccessControl............................................................... 61
14.9 Configure Open Relay via HTTP for DoorUnlock..............................................................62

14.10 Configure Exit Button for Door Unlock.............................................................................63
14.11 Configure PIN Code for Door Unlock.............................................................................. 64
14.11.1 Configure Public Code for Door Unlock ...................................................................... 64
14.11.2 Configure Private PIN Code on the WebInterface..................................................... 65
14.12 Configure NFC for Unlock...............................................................................................66
15 Security..........................................................................................................................68
15.1 Tamper Alarm Setting.......................................................................................................68
15.1.1 Client Certificate Setting...............................................................................................68
15.1.2 Motion Detection .......................................................................................................... 71
15.1.3 Security Notification Setting.........................................................................................72
15.1.4 Action URL.....................................................................................................................75
15.1.5 Security Action Configuration .......................................................................................76
15.1.6 Configure Action of Input............................................................................................. 77
15.1.7 Voice Encryption........................................................................................................... 78
15.1.8 User Agent .................................................................................................................... 78
16 Monitor and Image ..........................................................................................................80
16.1 RTSP Stream Monitoring.................................................................................................. 80
16.1.1 RTSP Basic Setting....................................................................................................... 80
16.1.2 RTSP OSD Setting .........................................................................................................81
16.1.3 RTSP Stream Setting.................................................................................................... 81
16.2 MJPEG Image Capturing.................................................................................................. 83
16.2.1 NACK .............................................................................................................................84
16.3 ONVIF............................................................................................................................... 85
16.4 Live Stream...................................................................................................................... 86
17 Logs.............. ................................................................................................................. 87
17.1 Call Logs...........................................................................................................................87
17.2 Door Logs.........................................................................................................................88
18 Debug.............. ...............................................................................................................90
18.1 System Log.......................................................................................................................90
18.2 Remote Debug Server.......................................................................................................90
18.3 PCAP ................................................................................................................................91
19 Firmware Upgrade .......................................................................................................... 93
20 Backup........................................................................................................................... 94
21 Auto-provisioning...........................................................................................................95
21.1 Provisioning Principle...................................................................................................... 95
21.1.1 Configuration Files for Auto-provisioning..................................................................... 95
21.2 AutoP Schedule................................................................................................................ 96
21.3 PNP Configuration............................................................................................................97
21.4 Static Provisioning Configuration.....................................................................................98
22 Integration with Third PartyDevice................................................................................ 100
22.1 Integration via Wiegand..................................................................................................100
22.2 Integration via HTTP API ................................................................................................ 101
22.3 Integration with Milestone..............................................................................................103
22.4 Power Output Control.....................................................................................................104

22.5 Integration with Lift Control............................................................................................104
23 Password Modification................................................................................................. 106
23.1 Modifying Device Web Interface Password.................................................................... 106
23.2 Modifying Device System Password.............................................................................. 106
23.3 Configure Web Interface Automatic Logout................................................................... 107
24 System Reboot&Reset .................................................................................................. 108
24.1 Reboot............................................................................................................................108
24.2 Reset.............................................................................................................................. 108
25 Abbreviations............................................................................................................... 109
26 FAQ.............................................................................................................................. 111
27 Contact us.................................................................................................................... 114

R28 Door Phone Administrator Guide
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1 Product Overview
The security that comes with being able to control who comes into your building along
with the ability to verbally and visually confirm their identity is immeasurable. Akuvox R28A
is a SIP-compliant, hands-free, and video(optional) door phone. It can be connected with
Akuvox indoor monitors for remote access controlling and monitoring. Users can
communicate with visitors via audio and video calls, and unlock the door if they need. The
door phone enables you to easily monitor an entrance door or gate and gives you peace of
mind knowing that your facility is more secure.

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2 Change Log
The change log will be updated here along with the changes in the new software version.

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3 Model Specification
Model
&
Feature
R28A
Button
Physical Numeric Keypad
Housing Material
Aluminum
Camera
2 Mega pixels, automatic lighting
Relay In
3
Relay Out
3
RS485
√
PoE
√
RAM
128MB
ROM
16MB
Card Reader
√

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IP Rating
IP65
IK Rating
X
Wall Mounting
√
Flush Mounting
√
Wall Mounting Dimension
280x130x38mm
Flush Mounting Dimension
280x130x68mm

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4 Introduction to Configuration Menu
• Status: this section gives you basic information such as product information,
network information, and account information, etc.
• Intercom: this section cover intercom call setting, user, access schedule, Input
control, Relay, Card settings, PIN Code, Wiegand connection, ONVIF, RTSP, and
Mjpeg monitoring, lift control, motion detection, HTTP API,etc.
• Account: this section concerns the SIP account, SIP server, NAT, proxy server,
transport protocol type, audio&video codec.
• Network: this section mainly deals with DHCP&Static IP setting, RTP port setting,
device deployment, SNMP, VLAN, and TR069 Web server.
• Phone: this section covers time, language, call feature, audio, dial plan multicast,
door logs, call logs, web relay, etc.
• Contacts: this section covers contact settings.
• Upgrade: this section covers Firmware upgrade, device reset&reboot, configuration
file auto-provisioning, Fault Diagnosis.
• Security: this section is for password modification and servercertificates.
• Mode selection :
1. Discovery mode: It is a plug-and-play configuration mode. Akuvox devices will
configure themselves automatically when users power on the devices and connect
them to the network. It is a super time-saving mode and it will greatly bring users
convenience by reducing manual operations. This mode requires no prior
configurations previously by the administrator.
2. Cloud mode: Akuvox Cloud is an all-in-one management system. Akuvox Cloud is a
mobile service that allows audio, video, and remote access control between
smartphones and Akuvox intercoms. All configurations in the device will be issued
automatically from the cloud. If users decide to use the Akuvox cloud, please contact
Akuvox technical support, and they will help you configure the related settings before
using it.

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3. SDMC mode: SDMC (SIP Device Management Controller) is a simple and
comprehensive software for building management. It provides a topography for a
community while offering you a graphical configuration interface for the door access,
intercom, monitoring, alarm, etc. It is a convenient tool for property managers to
manage, operate and maintain the community.
• Tool selection
Akuvox has many configuration tools for you to set up devices more conveniently. Here we
list some common tools, please contact your administrator to get the tool if you need
them.
1. SDMC: SDMC is suitable for the management of Akuvox devices in large
communities, including access control, resident information, remote device control,
etc.
2. Akuvox Upgrade tool: Upgrade Akuvox devices in batch on a LAN (Local Area
Network)
3. Akuvox PC Manager: Distribute all configuration items in batch on aLAN.
4. IP scanner: It is used to search Akuvox device IP addresses on aLAN.
5. FacePro: Manage face data in batch for the door phone on a LAN.

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5 Access the Device
5.1 Access the Device
R28 series' system settings can be accessed on the device web interface. And it can also
be accessed on the device screen for some basic settings.
5.1.1 Obtain Device IP Address
Searching the device IP by the IP scanner in the same LAN network. Just click the Scan tab
in the IP scanner to check the device IP. Or checking the device IP address from the device
setting screen.
5.1.2 Access the Device Setting on the Device
To access the device setting, press “*2396#” to enter the advanced setting screen. It
provides some advanced permissions like editing network, reset, and admin password
modification to administrators, including System Information,Admin Access, and System
Settings.

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Note
• You can also obtain the device IP address using the Akuvox IP scanner to log
into the device web interface. Please refer to the URL below for the IP
scanner application:
https://knowledge.akuvox.com/docs/how-to-obtain-ip-address-via-ip-scanner-1
Note
• Google Chrome browser is strongly recommended.
• The initial username and password are admin and please be case-sensitive
to the user names and passwords entered.
5.1.3 Access the Device Setting on the Web Interface
Enter the device IP address on the web browser in order to log in to the device web
interface where you can configure and adjust parameters, etc. The initial user name and
password are all admin, and please be case-sensitive to the user names and passwords
entered.

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6 Language and Time Setting
6.1 Language Setting
You can select device language, and customize interface text including configuration
names and prompt text display on the device and on the web interface.
To set up the language you need, go to Phone > Time/Lang.
Parameter Set-up:
• Type: choose a suitable web language. Normally, English is the default web and LCD
language.
To customize configuration names and prompt text, you need to export and edit the .json
file before uploading the file to the device Phone > Time/Lang > Words Of Language
Upload.

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6.2 Time Setting
Time setting on the web Phone > Time/Lang > Time interface allows you to set up time
and date manually while allowing you to use the NTP server address that you obtained to
automatically synchronize your time and date. And when your time zone is selected, the
device will automatically notify the NTP server of its time zone so that the NTP server can
synchronize the time zone setting in your device. To set up the device time, go to Phone >
Time/Lang> Time.
Parameter Set-up:
• Time Format: select 12-hour time format or 24-hour timeformat.
• Date Format: select data format: Y-M-D, M-D-Y, or D-M-Y.
• Manual/Auto: you can choose automatically to gain the time or manually configure
the date and time.
• Date: it is available when you choose Manual. Setup the year, month, and day
according to your need.
• Time: it is available when you choose Manual. Set up the hour, minute, and second
according to your need.
• Time Zone: it is available when you choose Auto. Select the specific time zone
depending on where the device is used and then press Confirm tab for the
confirmation. The default time zone is GMT GMT+0.00.

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• Preferred Server/Alternate Server: it is available when you choose Auto. The time
zone server normally will automatically obtain the time when connecting to the
network. The secondary server will take effect when the primary server is invalid.
• Update Interval: it is available when you choose Auto. To configure the interval
between two consecutive NTP requests.
• System Time: display the device system time.
6.3 Language Setting
You can select device language, and customize interface text including configuration
names and prompt text display on the device and on the web interface.
To set up the language you need, go to Phone > Time/Lang.
Parameter Set-up:
• Type: choose a suitable web language. Normally, English is the default web and LCD
language.
To customize configuration names and prompt text, you need to export and edit the .json
file before uploading the file to the device. Phone > Time/Lang > Words Of Language
Upload.

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6.4 Time Setting
Time setting on the web Phone > Time/Lang > Time interface allows you to set up time
and date manually while allowing you to use the NTP server address that you obtained to
automatically synchronize your time and date. And when your time zone is selected, the
device will automatically notify the NTP server of its time zone so that the NTP server can
synchronize the time zone setting in your device. To set up the device time, go to Phone >
Time > Language.
Parameter Set-up:
• Time Format: select 12-hour time format or 24-hour timeformat.
• Date Format: select data format: Y-M-D, M-D-Y, or D-M-Y.