
When cleaning your toilet, wash it with mild, soapy water, rinse thoroughly with clear water and dry with a soft cloth.
WARNING: Do not use in-tank cleaners. These products can seriously corrode fittings in the tank. This damage can
cause leakage and property damage. American Standard shall not be responsible or liable for any damage
caused by the use of in-tank cleaners.
CARE AND CLEANING
7302484-100 Rev. 3 2/22
- 7 -
Problem/Indicator
No ush or delayed ush
Leaking
Partial Flush
Unintended Flush
Manual Flush Button
not working
Hand Sensor Module ashes
slowly 12 times
Hand Sensor Module ashes
quickly 5 times
Toilet leaks
Toilet bowl rocks
after installation
The Hand Sensor Module
can light up by sensing,
but does not ush
Possible Cause
a. No batteries
b. Low battery in Flush Control or Hand Sensor Module.
c. Incorrect water level in tank
d. The Flush piston or lift rod are stuck.
e. No water in the tank
f. Toilet is clogged
g. Touchless hand swipe was too fast
h. Touchless hand swipe was not in sensor detection area
i. Water supply valve closed
j. Supply line blocked
k. Sand or debris lodged in lter screen
a. Incorrect water level
b. Debris on sealing surface
c. Loose Shank Nut
d. Rell water level is too high
e. The rell tube is not installed properly.
a. Rell tube is not installed in the Overow Tube
b. Incorrect water level
c. Manual Flush Button not fully depressed
a. Motion or object in sensor area
a. Manual Flush Button is not depressed completely
b. There is no water in the tank
c. Incorrect water level
a. Indicates battery power is low in Flush Control Module in tank
a. Indicates battery power is low in Hand Sensor Module
a. Poor supply line connection
b. Poor bowl to tank/oor connection
a. Wax ring not fully compressed
b. Floor not level
a. The Flush Control Module in tank is not connected properly.
b. The codes of the Hand Sensor Module and Flush Control Module
are not matched or synchronized to each other.
c. The battery pack in the Flush Control Module may not be
orientated correctly.
Corrective Action
a.
Install 4 alkaline AA batteries to the Flush Control Module and 3 AAA batteries to the Hand Sensor Module.
b. Follow procedure for low battery indication of Hand Sensor or Flush Control Module.
c. If water level is too low or too high, ush performance is affected. Fill water in the tank to the correct
level, as specied on the back of the tank. See "Water Level Adjustment" procedure.
d. Check if the piston or lift rod moves freely.
e. Fill the tank with water to the level specied on the label on the back of tank.
f.
Lift toilet lid and disconnect "Flush Control Cable" from Battery Pack/Flush Control Module. Unclog toilet.
Press and hold "Manual Flush Button" for 2 to 3 seconds to clear trap way and conrm trap is clear of clog.
Reattach 'Flush Control Cable".
g. Initiate a slightly slower hand swipe within the sensor area.
h. Sensor detection area is directly in front of the sensor face and up to 2 inches away from the surface.
i. Open valve and allow water to ll tank.
j. Shut off water supply, disconnect supply line and inspect all gaskets and washers.
Reassemble.
k. Shut OFF water supply to toilet. Follow procedure for "Cleaning Flush Valve In-Line Filter".
a. If water level is too low or too high, ush performance is affected and leaking may occur.
Fill water in the tank to the correct level, as specied on the label on the back of tank.
b. Remove debris on sealing surface causing the leak.
c. Tighten the Shank nut to eliminate the leak.
d. Leaking occurs through the overow tube due to the Fill Valve oat setting too high. Lower the oat
setting until the Fill Valve rells to the correct water level. See "Water Level Adjustment Procedure".
e. Adjust rell tube and ensure end of tube is above water line.
a. Connect the rell tube to the Overow Tube.
b. If water level is too low or too high, ush performance is affected. Fill water in the tank to the correct
level, as specied on the label on the back of tank. See "Water Adjustment Procedure".
c. Press the Manual Flush Button in further.
a. Remove item from the sensor activation area.
a.
Press the Manual Flush Button in further for 2 to 3 seconds for a complete ush.
b.
Fill the tank with water to the level specied on the label on the back of tank. See "Water Adjustment Procedure".
c. If water level is too low or too high, ush performance is affected. Fill water in the tank to the correct
level, as specied on the label on the back of tank. See "Water Adjustment Procedure".
a. Replace batteries in Flush Control Module in tank.
a. Replace batteries in Hand Sensor Module.
a. Remove supply line, inspect and reconnect. Replace supply line if leak continues.
b. Review Step 2 through 8 of installation procedure.
a. Retighten bowl-to-oor knobs.
b. Use toilet shims and/or place a bead of caulk around the base of the toilet.
a. Ensure wire from Flush Control Module to Flush Valve Body is fully connected.
b. Install Hand Sensor Module batteries within 3 minutes after installing Flush Control Module batteries to
allow codes to match or syncronize.
c. Orientate the batteries in the battery pack.
Troubleshooting Guide