AT&T MERLIN LEGEND Release 2.0 Analog Multiline... User manual

System Speed Dial Account Codes
List Most Often Used Codes List Most Often Used Codes
Name Code Name Code
1. 1.
2.
3.
2.
3.
4.
5.
4.
5.
6.
7.
6.
7.
8.
9.
10.
11.
12.
8.
9.
10.
11.
12.
13. 13.
14.
15.
14.
15.
16.
17.
16.
17.
Posted Messages
1. Do Not Disturb6. 11. 16.
2. 7. 12. 17.
3. 8. 13.18.
4. 9. 14. 19.
5.10. 15. 20.
AT&T CIC# 555-620-125 Issue 1 - October 1992 COMCODE: 106885338

TELEPHONE CALL HANDLING
Line Button Lights
Light Meaning
Line Buttons
Telephones with SA Buttons
SA Ring Use to make/receive
ringing calls and
receive inside voice-
announced calls.
Use to make and receive
outside calls, receive
inside ringing and voice-
announced calls, and
make inside voice-
announced calls. (Co-
workers hear your voice
over the speaker-phone.)
Use only to make
inside or outside calls.
Use to make/answer
calls for co-workers or
join conversations.
Line is shared
with another co-worker.
Button can be either
ring or voice.
Use to make/receive
outside calls only.
Steady red You are automatically
connected to this line
when you lift the
handset.
SA Voice
Steady green
The line is in use or
the feature program-
med onto the line
button is in use.
Steady red
You are using this line
and green
button or the Line
Request feature is in
use.
SA Originate
Only
Shared SA
Steady red
An incoming call is
and flashing
ringing on this line
green button or a call you
transferred is returning
to this line button.
Fast flashing
You have put a call on
green
hold on this line button.
Message Light
Someone else has put
a call on hold on this
line button.
Slow flashing
green
555-XXXX
Volume Control
Telephones with ICOM Buttons
ICOM Ring
User Cards Tray
Use to make inside
calls and receive
inside ringing and
voice-annouced Dedicated Feature Button
calls.
ICOM Voice
Use to make inside
Feature
voice-announced and
Press to display Feature
screen or to activate
features.
Use to answer voice-
announced calls. HFAI
must be on before call
comes in.
Press to turn speaker-
phone MIC on/off.
Press to send call to
another phone.
Press to turn speaker-
phone on/off.
Press to add another
person to a call.
receive inside ringing
and voice-announced
calls.
HFAI
ICOM
Originate
Only
555-XXXX
Use to make
inside calls only.
Use to make/
Mute
receive outside
calls only.
Transfer
Speaker
Desk Stand
See your user card in the user Conf
card tray for instructions on
adjusting the telephone’s desk
stand.
Hold Press to put call on hold.

MESSAGING
Rings
Ring Meaning
One long
An inside call
ring
One long
An outside call
ring and one
short ring
One long An outside call being
ring and two
transferred to you, or a priority
short rings call, such as a transferred call
returning to your telephone
Three short A returning callback call.
rings and one
long ring
Tones
Tone Meaning
Dial tone
You can make a call.
(steady tone)
Busy (slow
The telephone you called
repeating tone) is busy.
Fast busy (fast No lines are free.
repeating tone)
Conference
Conference can have up to
three inside participants,
including yourself, and up to
two outside participants.
1.
2.
3.
4.
5.
6.
7.
●
●
●
Dial the first number
or extension.
Press
Conf (after first
call is answered which
puts call on hold).
Select line button, if
not selected.
Dial next number
or extension.
Announce call and
press Conf .
Repeat Steps 2-5 for
each outside participant.
To end conference, hang
up.
Press Drop and line
button to drop any
participant added.
Press Hold to temporarily
leave conference.
Press any participant’s
line to rejoin conference.
Alternating high You dialed a number incorrectly
and low tones or misused a feature.
Transfer
Confirmation
You used a feature properly.
tone (double
break in dial
tone, follow-
ed by a
steady tone)
Callback tone
The outside line or extension
(five short
is busy and automatic
beeps)
callback is programmed.
Call Waiting
You have an inside call (one
tone (one or
beep) or an outside call (two
two beeps
beeps) waiting.
while you are
on a call)
To transfer:
1. Press Transfer.
2.
Press ICOM or SA button.
3.
Dial extension or number.
4. Announce call, if desired.
5.
Press Transfer, hang up,
or return to call on hold.
To one-touch manual transfer:
1.
Press Auto Dial button.
2.
Announce call.
3.
Press Transfer, hang up
or return to call on hold.
To one-touch auto transfer:
●
Press Auto Dial button.
Ask your system manager if
Leave Messages
On busy or unanswered phone:
●
Press programmed Leave
Message button or press
Feature and dial 25.
On display phones without calling:
1.
Press Feature and dial 53.
2.
Dial extension.
Cancel Messages
1. Press Feature and dial ✼ 53.
2.
Dial extension.
Receive Messages
Red message light is on when you
have a message or fax, if you are
programmed to to be notified of fax
arrivals.
To turn your message light off:
●
Press Feature and dial 54.
Post Messages
1. Press programmed Posted
Message button.
2. Dial code for message to be
posted (01-20).
Cancel Posted Messages
1. Press programmed Posted
Message button.
2. Dial 00.
this feature is available.

FEATURES & PROGRAMMING
Programming Codes
Account Code Entry
✼ 82 + code
Auto Dial: inside
◆✼
22 + extension
outside
◆
✼ 21 + number
Callback
automatic callback off‡
✼✼ 12
automatic callback on‡
✼ 12
selective callback
✼ 55
Call Waiting
off‡
✼✼ 11
on‡ ✼ 1 1
Camp-On
✼ 57
Coverage:
coverage VMS off ◆
✼ 46
group ◆
✼ 42 + group
inside and outside ◆
✼ 48
off ◆ ✼ 49
outside only‡ ✼✼ 48
primary individual ◆
✼ 40 + extension
secondary individual ◆
✲ 41 + extension
Do Not Disturb ◆
✼ 47
Forward
✼ 33
Headset/Handset Mute ◆
✼ 783
Last Number Dial
✼ 84
Messaging:
leave message
✼ 25
posted messages ◆ ✼ 751
Paging: group
✼ 22 + group ext.
Park
✼ 86
✼ 32 + ring(s) (l-8)
Personalized Ring‡
# + (01-24) + ✼
Personal Speed Dial
21 + phone no.
Pickup: general pickup
✼ 9
group pickup
✼ 88
inside
✼ 9 + extension
outside ✼ 9 + line
Privacy
✼ 31
Recall ✼ 775
Reminder Service:
✼ 81
cancel reminder ✼✼ 81
Ringing Options:
Abbreviated on‡
✼ 341
Abbreviated off‡
✼ 342
delayed all lines‡
✼ 346
delayed one line‡
✼ 36
immediate all lines‡
✼ 347
immediate one line‡
✼ 37
no ring all lines‡ ✼ 345
no ring one line‡ ✼ 35
Saved Number Dial ◆
✼ 85
Signaling and Notify
signaling ◆
✼ 23 + extension
notify receive ◆
✼ 758 + extension
notify send‡
✼ 757 + extension
System Speed Dial
✼ 24 + (600-729)
Voice Announce on‡
✼ 10
off‡
✼✼ 10
†
Available only via feature code
+
+
Sets up how the phone works; features are not
programmed on to a button.
◆
Available only via programmed button.
Programming Features and Buttons
Some features set up how your phone works and are not
programmed onto a line button. The ‡ in the Programming
Codes table flag these features. To set these features, use the
following procedure but do not do Step 2. To program features
onto buttons, use the entire procedure.
1. Press Feature and dial 00.
2.
Press button to be programmed.
3.
Dial programming code. See Programming Codes table.
4. Repeat Steps 2 and 3 to program other buttons.
5.
Press Feature and dial ✼ 00.
Accessing Features
Some features must be programmed onto a Iine button while
others can be accessed from a feature code only. Still others can
be accessed from both a feature and/or programming code. To
access features, use the appropriate method as follows:
● Dial a feature button:
a. Press Feature.
b. Dial the feature code.
● Press programmed-button, if available.
Feature Codes
Account Code Entry 82 + code
Callback Selective
55
Call Waiting
pick up a call waiting call† 87
Camp-On 57
Follow Me
34 + extension
Forward
inside 33 + extension
outside 33 + dial-out code +
number + #
Forward and Follow Me
cancel from all extensions
✼ 34 ✼
cancel from one extension ✼ 34 + extension
cancel from your phone 33 + your extension
Language: English†† 790
French††
791
Spanish†† 792
Last Number Dial
84
Messaging:
cancel message†
✼ 53 + extension
leave message
25
leave message
without calling† 53 + extension
turn message light off
54
Paging: Loudspeaker Page
9+line no. + zone code
Personal Speed Dial†
code (01 -24)
Pickup: group pickup 88
inside
9 + extension
outside 9 + line number
Privacy:
off
✼ 31
on
31
Recall 775
Reminder Service: set reminder
81 + time + A or P
cancel reminder ✼ 81
System Speed Dial code (600-739)
NO diamond means the feature can also be accessed
from a feature code.
†† For time functions, English operates on 12 hour clock,
French and Spanish operate on 24 hour clock

OFTEN USED FEATURES
Do Not Disturb
System Speed Dial
To program:
See
Programming Buttons.
To use:.
●
Last
Toggle the programmed
button on or off.
Number Dial
To program:
See Programming Buttons.
To use:
1.
2.
Press same type of button
used to place the first call,
(for example, ICOM or SA ).
Press programmed
button, or press Feature
and dial 84.
Saved Number Dial
To program:
See Programming Buttons.
To use:
1.
Press programmed button
before hanging up,
2. To place call, press same
type of button used to
place the call, for example
ICOM or SA.
3.
Press programmed button
to redial.
Use company-programmed 3-digit
codes to dial phone numbers. Ask
your system manager for a list of
numbers and their associated
codes.
To program system speed dial
button:
1. Label a button.
2. Press Feature and dial 00.
3.
Press labeled button.
4. Dial ✼ 24.
5.
Dial company supplied 3-
digit code.
To use:
1. Lift handset or press
Speaker.
2.
Press programmed button,
or press Feature and dial
3-digit, company-supplied
speed dial codes.
Special Characters Table
Features that dial numbers automati-
cally may need special characters to
allow for correct dialing or system
response.
Auto Dial
To program inside/outside Auto
Dial buttons:
1.
Label a button.
2.
Press Feature and dial 00.
3. Press labeled button.
4.
Dial ✼ 22 for inside
numbers and ✼ 21 for
outside numbers.
5. Dial extension or outside
number (include complete
dialing sequence, see
Special Characters Table).
6.
Repeat Steps 1, 3, 4, and
5 to program additional
buttons.
7.
Press Feature and dial
✼ 00.
To use Auto Dial button for ringing
calls:
●Press programmed Auto
Dial button.
To use inside Auto Dial button for
voice-announced calls:
1.
Press ICOM Voice or SA
Voice button.
2. Press programmed Auto
Press.. Means...
Drop
Hold
Conf
##
#
Stop. Halts dialing sequence to
allow for system response.
Pause. Inserts 1.5 sec. pause
in dial sequence. Multiple
consecutive pauses allowed.
Flash. Sends switchhook flash.
Must be first entry in sequence.
For Extension Programming
only: End of Dialing. Use to
signal end of dialing sequence
or use to separate grouped
digits, for example, account
codes from number dialed.
End of Dialing. Use to signal
end of dialing sequence or use
to separate grouped digits,
for example, account codes
from number dialed.
Dial button.
3. Begin talking after the

OFTEN USED FEATURES
Forward and Follow Me
To program:
1. Label a button.
2. Press Feature and dial 00.
3. Press labeled button.
4. Dial ✼ 33.
5. Press Feature and dial ✼ 00
To forward calls to an extension:
1. Press an ICOM or SA button.
2. Press programmed button or
press Feature and dial 33.
3. Dial extension.
To forward calls to an outside
number:
1. Press an ICOM or SA button.
2. Press programmed button or
press Feature and dial 33.
3. Dial 9 on phones with ICOM
buttons or the dial-out code
on phones with
SA buttons.
4. Dial phone number, then
dial #.
To setup follow me from another
extension:
1. Press an ICOM or SA button.
2. Press Feature and dial 34.
3. Dial your extension.
To cancel forward and follow me:
●
From your extension:
1. Press Feature.
2. Dial 33 and your extension.
●From one extension:
1. Press Feature.
2. Dial ✼ 34 and your
extension.
●Sent from all extensions:
1. Press Feature.
2. Dial ✼ 34 ✼ .
Call Waiting
Single beep means inside call
waiting; two beeps mean outside
call waiting.
To turn call waiting On/Off:
1. Press Feature and dial 00.
2. Press any ICOM or SA button.
3. Dial ✼ 11 to turn on or ✼ 11
to turn off.
4. Press Feature and dial ✼ 00.
To complete a call and answer
call waiting:
1. When you hear Call Waiting
tone, hang up.
2. Lift handset when phone rings.
To put call on hold and pickup
call waiting:
1. Press Hold.
2. Press ICOM Originate Only
or SA Originate Only button.
(You must have lCOM Originate
Only or SA Originate Only
button available to pickup call.)
3. Press Feature and dial 87.
4. To return to call on hold,
press button with fast-
flashing light.
Pickup
To program:
1.
2.
3.
4.
●
●
Label a button.
Press Feature and dial 00.
Press labeled button.
Select one of the following:
For pickup, dial
✼ 9 ; for a
specific line or extension,
dial line number or extension.
For group pickup, dial ✼ 88.
Park
To program:
See Programming Buttons.
To use park and speakerphone
page:
1. Park the call.
● Press programmed Park
button.
● Press Transfer, dial your
extension, and press
Transfer again or hang up.
2. Set up page.
●1.
2.
●1.
2.
For speakerphone page:
Press appropriate
Group Page or Page All
button, or press any ICOM
or SA button and dial Group
Page or Page All extension.
Announce call and give
your extension.
For loudspeaker page:
Press programmed
Loudspeaker Page button
or press Feature and dial 9
and loudspeaker page line
number. If necessary, dial
the code for the page zone.
Announce call and extension
where call is parked.
To pickup a parked call:
1. Lift handset.
2. Press programmed Pickup
button, or press Feature and
dial 9.
3. Dial extension where call is
parked.
5. Press Feature and dial ✼ 00.
To use:
● Press programmed button,
or press Feature and dial 9.
If button not programmed for
specific line or extension, you
can manually dial line number
or extension, if desired.
● Group Pickup can also be
accessed by pressing
Feature and dialing ✼ 88.

OFTEN USED FEATURES
Callback
Use Callback to be notified when
a busy extension or outside line is
free. Callback works only for busy
extensions on ICOM button
phones; use Line Request for
busy outside lines. On SA button
phones, Callback works with busy
inside extensions; it works with
busy outside lines only on SA or
Pool buttons. Selective callback,
which activates feature on call-
by-call basis is available from a
feature code or from a pro-
grammed button. You must
program your phone for
automatic callback which
activates feature for every call.
To program a selective callback
button:
1. Label a button.
2. Press Feature and dial 00.
3. Press labeled button.
4. Dial ✼ 55.
5. Press Feature and dial ✼ 00.
To use selective callback for busy
extension:
1. Press programmed button,
or press Feature and dial 55
when you hear fast busy signal.
Hold
2. Hang up after five short beeps.
3. Lift handset after one long
ring and three short rings.
Call is placed after you lift
handset.
To use selective callback for busy
outside lines:
1. Press Feature and dial 55
when you hear fast busy
signal, or press programmed
button.
2. Hang up after five short beeps.
To turn automatic callback on/off:
1. Press Feature and dial 00.
2. Press any ICOM or SA button.
3. Dial ✼ 12 to turn on or ✼✼ 12
to turn off.
4. Press Feature and dial ✼ 00.
To use automatic callback:
1. When you hear five short
beeps after you reach a
busy extension or outside
line, hang up.
2. Lift handset after one long
ring and three short rings.
Call is placed when you lift
the handset.
To cancel a queued callback
request:
1.
2.
3.
4.
Press the button the call is on.
Lift handset.
Press Drop.
Press the button the call is
on .
Account Code Entry
To program:
1. Label a button.
2. Press Feature and dial 00.
3. Press labeled button.
4. Dial ✼ 82.
5. Press Feature and dial ✼ 00.
To enter an account before calling:
1.
2.
3.
4.
5.
Press programmed Account
Code button, or press Feature
and dial 82.
Dial account code, followed
by #.
Press outside line or SA button.
Lift handset or press Speaker.
Dial number (including dial-out
code if using SA button).
Repeat Steps 1 and 2 to change an
account code during a call. Caller
does not hear you enter the account
code. Account code cannot be
changed if it was already entered for
the call when the call arrived.
Press the Hold button to put a
call or conference on hold. As a
reminder, your phone beeps every
60 seconds.
3. Lift handset after one long ring,
and three short rings. Call is
placed when you lift the
handset.

OFTEN USEDFEATURES
Paging
To program Speakerphone paging buttons:
1.
2.
3.
4.
5.
To use
1.
2.
3.
4.
To use
1.
2.
3.
4.
Label a button with Group-Page (name) or
Page All.
Press Feature and dial 00.
Press labeled button.
Dial ✼ 22 and Group Page or Page All extension.
Press Feature and dial ✼ 00.
Speakerphone paging:
Press an ICOM or SA button.
Lift handset.
Press programmed button or dial company-pro-
vided Group Page or Page All number.
Make announcement after beep.
Loudspeaker paging:
Lift handset.
Press Loudspeaker Page button or press
Feature and dial 9 and Loudspeaker Page
line number.
Dial code for company-defined zone.
Make announcement.
Personal Speed Dial
Program 2-digit codes for numbers you dial most often,
then use feature buttons to use these codes to dial a
number.
To program personal speed dial codes:
1.
Press Feature and dial 00.
2. Dial # and 2-digit code from 01 to 24.
3.
Dial ✲ 21.
4. Dial phone number, including dial-out codes.
(see Special Characters Table).
5.
Repeat Steps 2-4 to program additional codes.
6. Press Feature and dial ✼ 00.
To use:
1. Select appropriate line button.
2.
Press Feature.
3. Dial 2-digit code (01-24).
Coverage
For coverage, a co-worker must program an individual
coverage button on his/her phone for either primary or
secondary coverage. (Secondary coverage offers a
two-ring delay so you may answer before calls are
covered. ) You can program buttons for Coverage OFF
or Coverage VMS OFF. To prevent coverage of inside or
inside/outside calls, use the following procedure:
To program which calls are covered:
1.
Press Feature and dial 00.
2.
Press an ICOM or SA button.
3.
Dial ✼ 48 for inside and outside calls,
or dial ✼✼ 48 for outside calls only.
4.
Press Feature and dial ✼ 00.
To program a coverage off button:
1. Label a button.
2.
Press Feature and dial 00.
3. Press button to be programmed.
4. Dial ✼ 49 for coverage OFF or ✼ 46 for
coverage VMS OFF.
5. Press Feature and dial ✼ 00.
To use buttons:
● Toggle On the Coverage VMS OFF button to
prevent outside calls from being sent to voice mail.
● Toggle On the Coverage OFF button to stop calls
from being sent to coverage.
Copyright © 1992 AT&T
MLX-10 is a trademarks of AT&T
MERLIN LEGEND is a trademark of AT&T