ATESS NOVO EVA-11-SE User manual

ATESS NOVO EVA-11/22S-SE/PE
3-phase AC charger Quick installation guide
+ 86 755 2998 8492
T
Shenzhen Atess Power Technology Co.,Ltd
3rd floor, building 9, Henglong industrial park, the fourth industrial zone of Shuitian community,
Baoan district, Shenzhen, China
E [e-mail]
Wwww.atesspower.com
Revised date:2022-5-26

EVA series intelligent three-phase AC charger is a power supply device
that uses professional and advanced technology to provide energy
supply to electric vehicles, it also has friendly man-machine interface
and versatile functions of control, billing, and communication. The
charger can be connected to a back-office server to realize the
functions of reservation and payment via Mobile phone APP. Diversified
communication options, including wired Ethernet, WIFI, 4G is available
for back-office server connection.
Thank you for using ATESS EVA charging equipment!
I. Product description ····························································
II. Packaging list ··································································
III. Installation and wiring ·······················································
IV. Parameter setting ·····························································
V. Operation instruction and LCD description ·····························
VI. Firmware update ······························································
VII. Troubleshooting ·····························································
VIII. Use excess solar power to charge your car ···························
IX. Intelligent power modulation ···············································
X. Specification ····································································
XI. Annex I ··········································································
1
3
4
8
18
22
26
34
37
40
41
This user manual is copyrighted by Shenzhen ATESS Power
Technology Co.,ltd.(Hereinafter referred to as”ATESS”) No company or
person may extract or copy part or all of this user manual without the
written permission of ATESS. Content must not be transmitted in any
form, including materials and publications.
All rights reserved.
ATESS has the final right to interpret this user manual. The information
in this manual is subject to change without notice.
Disclaimer Menu

I. Product description
12
1.LOGO and status indicator
2.LCD display
3.RFID ready
4.Start or stop button
5.Socket outlet(plug holder for cabled version)
6.Mounting bracket
7.Side window and nameplate
8.Waterproof cable gland for AC input cables
9.Waterproof cable gland for communication wires
Wiring definition in the side window
1. Terminal block for CT/meter wiring. The terminal
definition is:
485A/485B is RS485 terminal for meter connection;
Ia+/Ia- , Ib+/Ib-, Ic+/Ic- is for CT connection
2. AC input terminals. Terminal definition is:
L1/L2/L3/N/PE
3. Peak&Off Peak Charging Enable signal is:
eSense L/N
1
2
3
4
5
8
9
6
7
485A/B
la+/la-
lb+/lb-
eSense L/N
L1/L2/L3/N/PE

II. Packaging list
No. Name Qty Remark
1
2
3
4
1
1
1
1
Charger
User manual
Quality certificate
Mounting bracket
5
6
7
Cable hook
ST6.3X40
Stainless steel hex-head
self-drilling screws
12X46
Plastic expansion plugs
1
4-7
4-7
For cabled version
4 for socket version, 7 for cabled
version(3 of the 7 screws is for
cable hook fixing)
4 for socket version, 7 for cabled
version(3 of the 7 plugs is for
cable hook fixing)
4
3
8User card 1RFID function will be equipped
with user card
III. Installation and wiring
3.1.1 Open the packaging, you’ll see a charge point, a mounting bracket, a user manual
and a bag of mounting accessories. There is also an RFID card if the charge point is RFID
version. For cabled version, a cable hooker is also included inside.
3.1 Mount on a wall
3.1.2 Remove the mounting bracket from the charge point, use it as a template to mark
the position of the drill holes. Drill the holes and hammer the expansion bolts in the
accessories bag into the holes. Then fix the mounting bracket onto the wall.

3.1.4 Crimp the below shown insulated ferrule or ring terminals on the end of the AC input
wires. Connect the wires into the terminal block of the charge point as below. Check the
wiring and then close the RCD in the side window. Close the side window with the cover,
then the wring is done.
3.2 Mount on a pole
3.2.1 Open the packaging of the pole, take out the pole and mounting accessories.
3.2.2 The pole must be installed on a hard surface, concrete surface is recommended, it
can also be mounted on a solid ground. Drill hols according to the requirements marked
on the illustration for fixing expansion bolts.
3.2.3 Fix the pole onto the holes with expansion bolts. The input cables shall go into the
pole from the bottom middle area and come out of it from the area below the cable
hooker.
3.1.3 Put the charge point onto the bracket, and fix it with the 2 screws at the bottom of
the charge point. The installation is done.
56

3.2.4 Fix the mounting bracket onto the pole.
3.2.5 Position the charge point onto the bracket and secure it on the bracket with the 2
screws.
3.2.6 Crimp the below shown insulated ferrule or ring terminals on the end of the AC input
wires. Connect the wires into the terminal block of the charge point as below. Check the
wiring and then close the RCBO in the side window. Close the side window with the cover,
then the wring is done.
After the installation and wiring is done, connect the Charger to a computer and configure
parameters via the web browser of the computer, then the Charger can be ready for use.
IV. Parameter setting
4.1 Set computer’s IP
The Charger’s default IP address is 192.168.1.5. To access the parameter setting
interface, you’ll need to first set the computer’s IP to 192.168.1.x(x can be any value
between 1 and 255 except for 5, e.g. 192.168.1.10).
To set a static IP on your Windows computer:
1. Click Start Menu > Control Panel > Network and Sharing Center. (For Windows 8 and
higher, search for and open Control Panel and select Network and Internet).
2. Click Change adapter settings.
78

10
Connect the charger to a computer via a network cable. Open the web browser and type
in http://192.168.1.5:8080/ in the address field and click enter, then the parameter setting
page of the charger will open up.
Parameter setting can only be done via web browser on a computer. It is suggested to
use IE or Firefox, other browser might have compatibility problem.
4.2 Configure parameters
3. Right-click on Local Area Connection and click on Properties.
4. Select Internet Protocol Version 4 (TCP/IPv4) and click on Properties.
5. Select "Use the following IP address" and enter the IP address, Subnet Mask,
Default Gateway. Click OK and close the Local Area Connection properties window.
Overview of Parameter setting page
9

11 12
(3) Charger IP. The default IP is 192.168.1.5. It is not suggested to change the default IP.
If you have changed the default IP and forgot the new IP, you can reset the charger to
factory setting by long press the reset button(the reset button on control board, not the red
emergency stop button) until the charger reboot. Then you can use the default
192.168.1.5 for access.
(1) Firmware version of the Charger. This item cannot be modified here on the setting
Overview of Parameter setting page
Enlarged view of parameter setting page_2
Explanation of parameters:
Fig.1
(2) Charger ID, this is the unique identification of the Charger. If the charger is to be
connected to ATESS back-office server, this ID must be set as the serial number on the
nameplate of the Charger. Otherwise the Charger cannot be registered on the server.
Fig.2
Please note: After restoring the charger to factory setting, you’ll need to reset the charger
ID(same as serial number, can be found on the nameplate sticker) and server url,
otherwise the charger won’t be connected to the back-office server.
Fig.3
Enlarged view of parameter setting page_1
(4) Charger gateway. The default value is 192.168.1.1. It is not suggested to change. If
the gateway has been reset to other value and you have forgotten the new value, you can
restore the charger to factory setting by long press the reset button.
Fig.4

14
13
(5) Charger Subnet mask. The default value is 255.255.255.0. It is not suggested to
change. If the subnet mask has been reset to other value and you have forgotten the new
value, you can restore the charger to factory setting by long press the reset button.
Fig.5
(6) MAC address. This is the MAC address used for LAN cable connection. If the charger
is connected to ATESS back-office server via LAN cable and the router has MAC access
control, then you can put this MAC in the router to allow the charger to access server
Fig.6
(7) Server URL is to set the domain name or IP address of the back office server to be
connected.
The domain name of ATESS server is “ws://ess-charge.atesspower.com:80/ocpp/ws”;
IP address is “ws://47.56.208.172:80/ocpp/ws”.
Authentication Key and Heartbeat Interval is used for testing and no need to reset.
Fig.7
(8) Charging fee per unit of electricity.
Fig.8
(9) PIN of the charger, used to verify the PIN of user card. To use a RFID card with the
charger, their PIN must be consistent. If the user card has a different PIN, then it cannot
be used on this charger. The default PIN setting of the charger is 242007.
Fig.9
(10) Peak time period. Set the time period of peak tariff.
Fig.10
(11) Off-peak time period. Set the time period of off-peak tariff.
Fig.11
(12) Time of the charger. Set according to the local time. After the charger is connected to
back-office server, the time will be synchronized with the server’s time. If the charger has
no server connection, then you’ll have to reset the time every time you turn off and back
on the charger.
Fig.12
(13)Language of LCD screen.
Fig.13
(14) Charger DNS setting, this only needs setting when the charger is to connect to
server via LAN cable.
Fig.14

16
15
(15) Set the max output of the charger.
(16) Charging mode setting. 1: APP/RFID mode; 2: RFID mode; 3: Plug&Charge mode.
Fig.15
Fig.16
(17) (18) WiFi SSID(wireless network name) and WiFi Key(WiFi password) is used for
WiFi connection.
Fig.17
(19) (20)Set peak tariff and off-peak tariff.
Fig.18
(21) (32) (22) Max power import to the property, Power sampling device selection, meter
value collection interval. These 3 parameters are used for power management setting.
Fig.19
(23) Over temperature protection value, not suggested to change.
(24) Charging-allowed time. Charging can only start within this time period. This is used
for off-peak charging setting.
If you want to charge out of this period, just press the forced on/off button at the side of
the charger.
Fig.20
Fig.21
(25) DC residual current sampling value calibration. Enter 0 and press “Set and Reboot”
to calibrate the DC RCD ring.
Fig.22
(26) (34) Bluetooth setting. Only needs setting when the charger is equipped with
Bluetooth.
Fig.23
(27) (28) (35) 4G connection setting.
Fig.24

17 18
(31) This is for communication testing, no need to reset.
Fig.25
(33) DC residual current real-time detection value.
Fig.26
(36) Press this button for the parameter change to take effect.
Fig.27
(37) This is used to upgrade firmware.
Fig.28
V. Operation instruction and LCD description
5.1 Charging mode and Operation
APP/RFID mode:
Initiate or cease charging by scanning QR code using APP or by swiping RFID card. You
can also use APP for reservation and payment provided that the back-office server
supports such functions.
APP/RFID mode operation process flow
If you are using the ATESS APP, Charging can be started/stopped by pressing the
ON/OFF button on the APP.

19 20
RFID mode:
Charging can only be initiated or ceased by swiping RFID card.
RFID mode operation process flow
Plug&Charge:
Charging will start automatically afte r EV plugged in. If you want to stop the charging, just
press the for ced on/off button on the s ide of the charger.
Plug&Charge mode operation process flow
5.2 LCD interface introduction
Interface of standby status.
Charging mode is displayed at
the bottom centre of the screen.
Interface of user card information
Displayed for user to check card ID
and balance when swiping RFID
card while EV is not connected
Interface of charging status.
Displayed when the charging is
being carried out. There is charging
time, consumed electricity,
charging cost on it, as well as
real-time charging voltage and
charging current.
Interface of charging complete.
Displayed when the EV stops
charging, or forced on/off button
is pressed on charger side.

21
22
Interface of fault status.
Displayed with fault code and fault
description when fault occurs.
Interface of reserved status.
If the back-office server and APP
support reservation function and
the charger is reserved, this
interface will come out showing
user ID and remaining time to
reserved time.
VI. Firmware update
There are 2 ways to update firmware for EV charger
1. Update by SD card
2. Update on parameter setting page
6.1 Update by SD card
1. Prepare a microSD card with capacity not greater than 4G. Format the SD card using
FAT32.
The firmware file must be named as “App.bin”.
2. In the root directory of the SD card, rename the firmware file as “App.bin”. And create a
txt file with name of “UploadConfig.txt”.

23 24
3. Open the txt file, write “state=1” in it and save the file.
4. Insert the SD card into the charger, turn off and back on the charger, the update will
start automatically. The indicator will first flash red and then flash green with a long beep
as the end of the update(sometimes the beep sound may not be clearly heard). After the
update is done, turn off the charger and remove the SD card.
Micro SD slot of 22kW charger
5. Check the current FW version on LCD or the parameter setting page.
To check FW version on the paramete setting page
Connect the charger to computer via a network cable, the computer’s IP must be within
the 192.168.1.x segment(x is any value between 1 and 255 except 5).Open the web
browser, type in the charger’s default IP of “http://192.168.1.5:8080” and click enter, then
you can check the firmware version on the appeared parameter setting page.
6.2 Update on parameter setting page
Using this method for update doesn’t require any specific name for the firmware file.
1. Connect the charger to a computer with IP address set as 192.168.1.x(x can be any
value between 1 and 255 except 5) via a network cable. Open web browser and type in
the charger’s default IP address–http://192.168.1.5:8080, click enter then you’ll get into
the parameter setting page.
2. Scroll down to the below field.
SD CARD

During the update, the LED indicator will behave as below,
First flash red and goes out with a short beep sound, during this period the firmware file is
transmitted to the charger’s flash memory from the computer;
Then flash red again for some seconds and quickly change to green light flashing. During
this period, the charger is updating the firmware to its micro controller.
When the greenlight goes out, there will be a long beep sound. That means the firmware
is successfully updated.
The beep sound may not be audible with the front cover fixed on the charger.
If the update doesn’t start after click “Upload”, Turn off and back on the charge to try
again.
4. You might see below content. If the charger is already successfully reboot after the
firmware update, close the browser and open it again to check the current firmware
version.
3. Click the ”Browse” button and select the firmware file. Click “Upload”, then update will
start automatically. VII. Troubleshooting
7.1 Troubleshoot by LED behavior or LCD display
If fault occurs, users can check the fault information on the LCD or by the number of
blinks of the LED indicator light. Each fault is indicated with a sequence of different
numbers of LCD blinking. A pause of 3 seconds between each sequence indicates the
beginning or end of a sequence. If multiple faults happen at the same time, each
sequence of blinking shows in chronological order at an interval of 3 seconds.
Please see the table below for detail information
No. Fault code on LCD
(if available)
Number of blinks
of the LED Fault description
The red emergency stop button is pressed
or broken
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
100
101
102
103
104
105
106
107
108
109
110
111
112
114
115
116
117
1000
3
1
2
1
2
1
2
2
4
5
6
7
Over voltage on phase L3
Under voltage on phase L3
Over voltage on phase L2
Under voltage on phase L2
Over voltage on phase L1
Under voltage on phase L1
Under voltage on all 3 phases
Over current
Over temperature
DC leakage current detected
RS485 communication fault
Reserved
Relay fault
PE fault
Reserved
Other faults
25 26
10
11
PEN fault
12

7.2 Firmware update fails
7.2.1 Firmware update failure with SD card:
a. Check if the capacity is over 4G bytes,please use a SD card of less than 4G to retry;
b. Check if the SD card is formatted with FAT32;
c. Check if the firmware file is renamed as App.bin;
d. Check if you have filled in “state=1” in the UploadConfig.txt file.
7.2.2 Firmware update failure with laptop:
Please try with IE browser. Or reboot the laptop to retry.
7.3 WiFi connection&APP issue
a. Check WiFi signal strength;
Signal strength on PC:
Signal strength on mobile:
b. Please check and input the correct WiFi SSID and password to retry;
If you check the WiFi setting on the APP, please turn off and back on the charger and
connect your mobile to the WiFi emitted by the charger for checking and setting.
c. Check if there is access control in the router, e.g. MAC filtering, port blocking, etc.
To verify this, you can use your mobile phone to create a hotspot and try to connect the
charger to this mobile hotspot. If charger can connect to the hotspot, but cannot connect
to the router, there must be access control in the router, please check with the site owner
for this.
Check if charger is connected on Device list of the hotspot setting page
27 28

e. Check if the charger is still connected to the computer. Please unplug it from computer
otherwise the charger won’t connect to the back-office server.
f. Check if server address is correct in the“Server URL” field. The correct setting is :
ws://ess-charge.atesspower.com:80/ocpp/ws
7.4 Cannot accessparameter setting page
a. Check if you have connected the charger to your computer,
b. Check if you have change the computer’s IP to 192.168.1.x(x can be any value
between 1 and 255 except 5).
To set a static IP on your Windows computer:
(1). Click Start Menu>Control Panel>Network and Sharing Center. (For Windows 8 and
higher, search for and open Control Panel and select Network and Internet).
(2). Click Change adapter settings.
29 30
d. 1. Some routers have 2 WiFi, one is 2.4GHz, the other is 5GHz. Most homes just use
the 5GHz WiFi as their default WiFi. But the charger can only connect to the 2.4GHz WiFi.
So if the charger can connect to your mobile phone hotspot, but cannot connect to the
home WiFi. Please check with the home owner or check on their router to see if you are
using the 5GHz WiFi. Please do use the 2.4GHz WiFi for charger connection.
2. When the WiFi signal strength is lower than - 75dbm, the charging point will not be able
to connect with WiFi.
(1) Download the WiFi signal strength test tool from the app store to check whether the
WiFi signal strength connected to the charging point is greater than - 75dbm.
(2) If the WiFi signal strength is weak, it is recommended to use AP repeater to increase
the signal strength, which can enlarge the WiFi signal range.

(3). Right-click on Local Area Connection and click on Properties.
(4). Select Internet Protocol Version 4 (TCP/IPv4) and click on Properties.
(5). Select "Use the following IP address" and enter the IP address, Subnet Mask, Default
Gateway. Click OK and close the Local Area Connection properties window.
c. Check what web browser is being used, it’s suggested to use Firefox or IE, Chrome
cannot be used to update firmware.
d. Check if you have input the complete content, which is http://192.168.1.5:8080, in the
address field, do not leave out the http:// or the“:8080”.
e. Sometimes you may need to restart the charger to access its parameter setting page.
f. If you have changed the charger’s IP to other value and cannot remember, you can
restore the charger to factory setting by long press the reset button. Then you can access
it using http://192.168.1.5:8080
Please note: After restoring the charger to factory setting, you’ll need to reset the charger
ID and server url, otherwise the charger won’t be connected to the back-office server.
31 32
Reset button

c. Check if off-peak charging is set and if charger’s time is correct.
If off-peak charging is set, charge can only start within the charging allowed time period.
7.5 Charging issue
If charging cannot start after the car is plugged in,
APP/RFID: Charge can only be started/stopped by APP or RFID card, and the charger
must be connected to the back office server already;
RFID: Charge can only be started/stopped by RFID card;
Plug&Charge: Charge will start automatically when car is plugged in.
a. Check if the red emergency stop button is pressed.
.
b. Check what charge mode is being used
33 34
VIII. Use excess solar power to charge your car
The charge point can work with grid-tied solar system, to detect and use the residual solar
power to charge your car that otherwise would be fed back to grid. This can help increase
the self-usage rate of the solar system and reduce electricity bill for the household.
The charge point supports 3 charge modes with grid-tied PV system: FAST, ECO and
ECO+.
8.1 Introduction to the 3 modes for solar charge
8.2 Wiring
To monitor the real-time power import and export, a CT or meter is needed for this
function to work properly.
If CT is used, the wiring will be as below.
FAST Mode: Charge at the rated power, the car can be fully charged in the shortest time
at this mode.
ECO Mode:
（1） solar function set the power p range：Pe stands for rated power, P1 stands for
Power
Transferred to Power Grid by Photovoltaic.
1. The power of three-phase charger belongs to（5.3kW-Pe）。
2. The power of single-phase charger belongs to（1.8kW-Pe）。
（2） The condition of changing duty cycle of charger：P2
1. The power of three-phase charger P2=1000W
2. The power of single-phase charger P2=500W
（3） Operation mode：
1. when Initial charging,Permissible output power of charger p3(P3=P)
2. If P1 < P2，Permissible output power of charger P3.(Pe≥P3≥P)
3. If P1≥P2，Charger will Increase Permissible Output Power，When detected
during this process P1<P2 or P3=Pe. Charger will stop increasing allowable output
power, now the allowable output power of charger P3.(Pe≥P3≥P)
ECO+ Mode:
In this mode, the charging point only uses the electricity sent by the photovoltaic
inverter to charge the electric vehicle. When the current sent by the inverter is less
than 6A, the charging point will stop charging. Please choose this mode carefully.

8.3 If meter is used, please wire it as below
35 36
8.4 Parameter configuration for this function
(1) Connect the charge point to a laptop with a network cable, access the parameter
setting page on the web browser of the laptop.
(2) Scroll down to find the following parameters: Solar Mode, FAST, ECO or ECO+.
(3) Select CT or meter as sampling device of this solar charge function. Scroll down to
find the option: External Power Sampling Wiring(0:Inner CT 1:PowerMeter). If CT is used,
please set it to 0; if meter will be used, please set it to 1.
(4) If you choose the PowerMeter.Plesae change PowerMeter Addr to the address
shown on the meter.
Bl ack B la ck Bl ack
Black
13
14
S1 S2 S 2 S2S1 S1
Wh ite W hi te Wh ite