AudioCodes 445HD User manual

User's Manual
AudioCodes High-Definition IP Phones Series
445HD IP Phone –Generic SIP
Version 3.4.6

Contents
445HD IP Phone
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Table of Contents
Notice ....................................................................................................................................1
Trademarks .................................................................................................................................1
WEEE EU Directive.......................................................................................................................1
Customer Support .......................................................................................................................1
Stay in the Loop with AudioCodes ...............................................................................................1
Abbreviations and Terminology...................................................................................................1
Documentation Feedback............................................................................................................1
Related Documentation...............................................................................................................2
1Introducing the 445HD IP Phone.....................................................................................3
1.1 445HD IP Phone with Wi-Fi................................................................................................3
1.2 About AudioCodes' Series of High Definition IP Phones......................................................3
1.3 Cutting Edge Voice Quality & HD VoIP ...............................................................................3
2Setting up the Phone.......................................................................................................4
2.1 Unpacking .........................................................................................................................4
2.2 Device Description.............................................................................................................5
2.2.1 Front View........................................................................................................................ 5
2.2.2 Rear View......................................................................................................................... 7
2.3 Cabling ..............................................................................................................................8
2.4 Mounting the Phone..........................................................................................................9
2.4.1 Desktop Mounting............................................................................................................ 9
2.4.1.1 Routing the Handset Cable ............................................................................... 9
2.4.2 Wall Mounting................................................................................................................ 10
3Getting Started .............................................................................................................11
3.1 Getting Acquainted with the Phone's Screen ...................................................................11
3.2 Softkeys...........................................................................................................................12
3.3 Navigating the Phone Menu ............................................................................................13
3.4 Switching between Letters and Numbers.........................................................................15
3.5 Switching to Symbols.......................................................................................................15
4Configuring a Line .........................................................................................................17
4.1 Displayed Messages.........................................................................................................17
4.2 Connecting to Wi-Fi.........................................................................................................18
5Using the Phone's Automatic Lock Feature...................................................................20
5.1 Enabling the Locking Feature...........................................................................................20
5.2 Unlocking a Locked Phone ...............................................................................................21
5.3 Manually Changing the Lock Code ...................................................................................22

Contents
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6Customizing Your Phone ...............................................................................................23
6.1 Changing the Screen Language ........................................................................................23
6.2 Selecting Ring Tone .........................................................................................................24
6.3 Enabling Call Waiting.......................................................................................................25
6.4 Managing Simultaneous Incoming Calls ...........................................................................26
6.5 Configuring Call Forwarding.............................................................................................27
6.6 Configuring Time and Date Settings.................................................................................29
6.6.1 Making Sure the NTP Server is Enabled........................................................................... 29
6.7 Configuring Screen Brightness .........................................................................................31
6.8 Configuring a Default Audio Device..................................................................................32
6.9 Adjusting Volume ............................................................................................................33
6.9.1 Adjusting Ring Volume.................................................................................................... 33
6.9.2 Adjusting Tones Volume ................................................................................................. 33
6.9.3 Adjusting Handset Volume.............................................................................................. 34
6.9.4 Adjusting Speaker Volume.............................................................................................. 34
6.9.5 Adjusting Headset Volume.............................................................................................. 34
6.10 Managing your Personal Directory...................................................................................35
6.10.1 Adding a Contact to the Personal Directory..................................................................... 35
6.10.2 Editing Contact Information............................................................................................ 36
6.10.3 Deleting a Contact from the Personal Directory .............................................................. 37
6.10.4 Searching for a Contact in the Personal Directory............................................................ 38
6.11 Programmable Softkeys (PSKs) ........................................................................................39
6.11.1 Customized UI Experience............................................................................................... 40
6.12 Configuring a Function/Programmable Key as a Speed Dial..............................................41
6.12.1 Configuring a Programmable Key for Speed Dialing via Calling Line of Choice .................. 42
6.12.2 Configuring Pause Dialing for a Speed Dial to an Ext. behind an IVR................................. 42
6.12.3 Configuring a Speed Dial Key through the Personal Directory .......................................... 42
6.12.4 Configuring a Speed Dial Key in the Sidecar Fields ........................................................... 43
6.12.5 Editing a Speed Dial ........................................................................................................ 44
6.12.6 Deleting a Speed Dial...................................................................................................... 44
6.13 Configuring a Function/Programmable Key as a Key Event...............................................45
6.14 Configuring a Function/Programmable Key for Direct Voice Dialing .................................46
6.15 Configuring a Function/Programmable Key for Paging .....................................................48
6.16 Deleting a Function/Programmable Key...........................................................................49
7Performing Basic Operations ........................................................................................50
7.1 Using Audio Devices ........................................................................................................50
7.2 Managing Calls ................................................................................................................51
7.2.1 Dialing............................................................................................................................ 52
7.2.2 Redialing ........................................................................................................................ 53
7.2.3 Dialing a Missed Call....................................................................................................... 54

Contents
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7.3 Answering Calls ...............................................................................................................55
7.4 Rejecting Incoming Calls ..................................................................................................56
7.5 Silencing Incoming Calls...................................................................................................56
7.6 Making a New Call Even Though a Call is Coming in .........................................................56
7.7 Ending an Established Call ...............................................................................................56
7.8 Viewing the Call Log.........................................................................................................57
7.9 Using Multiple Lines ........................................................................................................59
7.9.1 Choosing a Line............................................................................................................... 59
7.9.2 Making a Call on a Line ................................................................................................... 59
7.9.3 Making Two Calls on a Line............................................................................................. 59
7.9.4 Making Multiple Line Calls .............................................................................................. 60
7.9.5 Toggling Between Multiple-Line Calls.............................................................................. 60
7.9.6 Toggling Between Calls on the Same Line........................................................................ 61
7.9.7 Ending Calls.................................................................................................................... 61
7.10 Paging a Group ................................................................................................................61
7.10.1 Receiving an Incoming Paging Call................................................................................... 61
7.10.1.1 If Paged when in a Regular Call and Barge-in is Disabled ................................. 62
7.10.1.2 If Paged when in a Regular Call and Barge-in is Enabled .................................. 63
8Performing Advanced Operations.................................................................................64
8.1 Answering Waiting Calls ..................................................................................................64
8.2 Placing Calls On Hold .......................................................................................................66
8.3 Calling a Contact Listed in the Directory...........................................................................66
8.4 Enabling Auto Redial........................................................................................................66
8.5 Handling Multiple Incoming Calls.....................................................................................67
8.6 Using a Speed Dial to Call a Contact.................................................................................68
8.7 Accessing Speed Dials when in a Call................................................................................69
8.8 Transferring Calls.............................................................................................................70
8.8.1 Performing a Blind Transfer ............................................................................................ 70
8.8.2 Performing a Consultative Transfer................................................................................. 71
8.8.3 Transferring a Call to a Remote Party on Hold................................................................. 72
8.8.4 Merging Calls into a Conference Call ............................................................................... 73
8.8.5 Merging a Call with a Call on Hold................................................................................... 74
8.8.6 Leaving a 3-Way Conference You Set up without Disconnecting the Others..................... 74
8.9 Activating Do Not Disturb ................................................................................................75
8.10 Retrieving Voice Mail Messages.......................................................................................77
8.11 Parking a Call...................................................................................................................78
8.12 BLF Call Pickup.................................................................................................................79
8.13 Managing a Conference...................................................................................................79
8.14 Muting the Microphone...................................................................................................80
8.15 Paging .............................................................................................................................81

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8.15.1 Barge-in.......................................................................................................................... 81
8.15.2 Performing a Paging Call................................................................................................. 81
8.15.3 Receiving an Incoming Paging Call................................................................................... 82
8.16 Configuring Bluetooth on the Phone................................................................................84
9Troubleshooting............................................................................................................86
ASpecific Third-Party Features ........................................................................................87
A.1 Ribbon Communications Genband SLA ............................................................................87
A.1.1 Configuring Shared Line Appearance............................................................................... 87
A.1.2 Configuring a Call Pickup Group ...................................................................................... 87
A.1.3 Configuring BLFs............................................................................................................. 87
A.2 BroadSoft ........................................................................................................................88
A.2.1 Shared Call Appearance.................................................................................................. 88
A.2.1.1 Demonstrating the SCA Feature's Capabilities................................................. 89
A.2.2 Monitored Lines Based on BroadSoft's BroadWorks BLF Service...................................... 92
A.2.3 Using Xsi Interface Services............................................................................................. 92
A.2.3.1 Call Center List................................................................................................ 92
A.2.3.2 Contact Synchronization................................................................................. 93
A.2.3.3 Call Log Synchronization................................................................................. 93
A.2.4 Configuring the 'Forward No Reply' Timeout as Number of Rings .................................... 93
A.2.5 Automatically Receiving an External Line ........................................................................ 93
A.2.6 Limiting Configuration of Function Keys as Line Keys....................................................... 93
A.2.7 Viewing VOICEMAIL Indications Per Line ......................................................................... 93
A.2.8 Listening in Capability for Call Center Supervisors ........................................................... 94
A.2.9 Recording an Agent's Welcome Greeting ........................................................................ 94
A.3 Genesys' Contact Centers ................................................................................................95
A.3.1 Using the BroadSoft ACD ................................................................................................ 95
A.3.1.1 Setting Unavailability Status ........................................................................... 95
A.3.1.2 Setting Availability Status ............................................................................... 95
A.3.2 Presence Management................................................................................................... 96
A.3.3 Logging In....................................................................................................................... 96
A.3.4 Logging Out.................................................................................................................... 96
A.3.5 Configuring Do Not Disturb (DnD) ................................................................................... 96
A.3.6 Configuring Automatic Forwarding.................................................................................. 96
A.3.7 Listening in Capability for Call Center Supervisors ........................................................... 97
A.3.8 Setting up a Remote Conference..................................................................................... 97

Notices
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Notice
Notice
Information contained in this document is believed to be accurate and reliable at the time of printing. However, due
to ongoing product improvements and revisions, AudioCodes cannot guarantee accuracy of printed material after
the Date Published nor can it accept responsibility for errors or omissions. Updates to this document can be
downloaded from https://www.audiocodes.com/library/technical-documents.
This document is subject to change without notice.
Date Published: December-30-2021
Trademarks
AudioCodes Ltd. All rights reserved. AudioCodes, AC, HD VoIP, HD VoIP Sounds Better, IPmedia, Mediant,
MediaPack, What’s Inside Matters, OSN, SmartTAP, VMAS, VoIPerfect, VoIPerfectHD, Your Gateway To
VoIP, 3GX, VocaNom, AudioCodes One Voice and CloudBond are trademarks or registered trademarks of
AudioCodes Limited All other products or trademarks are property of their respective owners. Product
specifications are subject to change without notice.
WEEE EU Directive
Pursuant to the WEEE EU Directive, electronic and electrical waste must not be disposed of with unsorted
waste. Please contact your local recycling authority for disposal of this product.
Customer Support
Customer technical support and services are provided by AudioCodes or by an authorized AudioCodes
Service Partner. For more information on how to buy technical support for AudioCodes products and for
contact information, please visit our Web site at https://www.audiocodes.com/services-
support/maintenance-and-support.
Stay in the Loop with AudioCodes
Abbreviations and Terminology
Each abbreviation, unless widely used, is spelled out in full when first used.
Documentation Feedback
AudioCodes continually strives to produce high quality documentation. If you have any comments
(suggestions or errors) regarding this document, please fill out the Documentation Feedback form on our
Web site at http://online.audiocodes.com/documentation-feedback.

Notices
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Related Documentation
Document Name
400HD Series IP Phones Release Notes –Generic SIP.
400HD Series IP Phones Administrator’s Manual – Generic SIP.
445HD IP Phone Quick Guide –Generic SIP.

1. Introducing the 445HD IP Phone
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1Introducing the 445HD IP Phone
AudioCodes' 445HD IP Phone –Generic SIP is based on AudioCodes High Definition voice technology,
providing clarity and a rich audio experience in Voice-over-IP (VoIP) calls.
The 445HD IP phone is an advanced high-end business phone with a 4.3" color screen. The 445HD
includes an integrated, dedicated LCD sidecar displaying contacts and their presence.
The phone is a 1-line, 2 concurrent calls per line, premium model which includes a large, color, multi-
language graphic Liquid Crystal Display (LCD).
The phone is a fully-featured telephone that provides voice communication over an IP network,
allowing you to place and receive phonecalls, put calls on hold, transfer calls, make conference calls,
etc.
AudioCodes IP phones can be offered as part of our of Managed IP Phones solution which defines
the phone as an IT-managed entity and delivers unique and complete lifecycle management of end-
user desktop devices.
Read this User’s Manual carefully to learn how to operate the product and take advantage of its rich
feature set.
1.1 445HD IP Phone with Wi-Fi
The UC445HDEG-BW and UC445HDEPSG-BW models of the 445HD phone can connect to an Access
Point via Wi-Fi. The Wi-Fi interface can be used when the phone is installed in an environment free
of LAN/cables, to perform VoIP calls over Wi-Fi. See Section 4.2 for more information.
1.2 About AudioCodes' Series of High Definition IP Phones
AudioCodes Series of High Definition IP Phones offers a new dimension of voice call quality and
clarity for the IP Telephony market. This new series of IP Phones further expands AudioCodes’ VoIP
product offering for the service providers’ hosted services, Enterprise IP telephony and Enterprise
contact centers markets. As a natural addition to the AudioCodes Mobile Clients, Media Gateway,
Media Server & Multi-Service Business Gateway products, the AudioCodes Series of High Definition
IP Phones enable Systems Integrators and end-customers to build end-to-end solutions that rely on
AudioCodes’ technological advantage and proven track record in providing state-of-the-art products.
The AudioCodes Series of High Definition IP Phones meet a growing demand for High Definition VoIP
solutions in end-user phones and terminals, improving the productivity and efficiency of business
communications with new quality standards set by the High Definition voice technology.
1.3 Cutting Edge Voice Quality & HD VoIP
Based on AudioCodes’ advanced, robust and field-proven VoIPerfectHD™ software, AudioCodes’ IP
Phones are designed to utilize wideband coders. The phones feature enhanced proprietary
capabilities such as packet loss concealment, high quality wideband acoustic echo canceler, and low-
delay adaptive jitter buffers to enrich the HDVoIP experience.

2. Setting up the Phone
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2Setting up the Phone
2.1 Unpacking
When unpacking, make sure the following items are present and undamaged:
IP Phone / Stand
Handset / Cord
Cat 5e Ethernet Cable
AC Power Adapter (Optional)
If anything appears to be missing or broken, contact the distributor from whom you purchased the
phone for assistance.

2. Setting up the Phone
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2.2 Device Description
Use the graphics below to identify and familiarize yourself with the device's hardware functions.
2.2.1 Front View
The front view of the phone is shown in Figure 2-1 and described in Table 2-1.
Figure 2-1: Front View

2. Setting up the Phone
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Table 2-1: Font View Description
Item #
Label/Name
Description
1
Ring LED
Indicates phone status:
◼Green: Idle state
◼Flashing blue: Incoming call (ringing)
Red: Answered call
2
Speed Dial & BLF
Twelve speed dial buttons to quickly call the contact whose name is displayed
adjacent to it. You can configure these speed dial buttons with Busy Lamp Field
(BLF) functionality. On the 440HD phone, a dedicated electronic screen displays
contacts’ names. On the 430HD phone, you can attach to a paper strip handwritten
contacts’ names.
3
Screen
LCD screen which displays calling information.
4
Softkeys
See Section 3.2 for details on the four softkeys and the available functions they
offer.
5
Navigation
Control /OK
◼Press the button's upper rim to scroll up menus/items in the touch screen.
◼Press the button's lower rim to scroll down.
◼Press the button's left or right rim to move the cursor left or right (when editing
a contact number for example).
Press OK to select a menu/item/option.
6
Voicemail
Retrieves voicemail messages.
7
CONTACTS
Press to open the Personal Directory. Other directories can be accessed from the
Personal Directory.
8
MENU
Accesses menus:
(1) CALL LOG
(2) CALENDAR
(3) KEYS CONFIGURATION
(4) SETTINGS
(5) DEVICE STATUS
(6) ADMINISTRATION
(7) CONTACTS
(8) PAIRING
9
REDIAL
Accesses a list of recently dialed numbers; one can be selected to redial.
10
Kensington lock
Allows locking the device.
11
TRANSFER
Transfers a call.
12
HOLD
Places an active call on hold.
13
Alphanumerical
Keypad
Keys for entering numbers, alphabetical letters and symbols (e.g., colons)
14
Microphone
Allows talking and listening. The network administrators can disable it if required.
15
SPEAKER
Activates the phone's speaker, allowing a hands-free conversation.
16
HEADSET
Activates a call using an external headset.
17
MUTE
Mutes a call.
18
▲VOL
Increases or decreases the volume of the handset, headset, speaker, ring tone and
call progress tones.
▼VOL
19
x
Cancel an action, such as dialing a number, after beginning it.
20
---
Programmable keys, located on each side of the screen, to which you can assign
functions.

2. Setting up the Phone
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2.2.2 Rear View
The rear view of the phone is shown in the figure below and described in the table below.
Figure 2-2: Rear View
Table 2-2: Rear View Description
#
Label
Description
1
Handset jack, i.e., RJ-9 port, to connect the handset.
2
RJ-45 port to connect to the Ethernet LAN cable for the LAN connection (uplink -
10/100/1000 Mbps). If you are using Power over Ethernet (PoE), power to the
phone is supplied from the Ethernet cable (draws power from either a spare line
or signal line).
3
RJ-45 port to connect the phone to a PC (10/100/1000 Mbps downlink).
4
12V DC power jack that connects to the AC power adapter.
5
Headset jack, i.e., RJ-9 port that connects to an external headset.

2. Setting up the Phone
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2.3 Cabling
This section covers how to cable your phone. Use the figure and table below as reference.
Figure 2-3: Cabling
Action
Description
1
Connect the short, straight end of the cord to the handset.
Connect the longer, straight end to the jack (RJ-9 port, for the handset) on the phone.
2
Connect the RJ-45 LAN port to your LAN network (LAN port or LAN switch/router), using a CAT 5 / 5e
Ethernet cable
3
Connect the RJ-45 PC port to a computer, using a CAT 5 / 5e straight-through Ethernet cable
4
Connect the connector tip of the AC power adapter to the phone’s power socket (labelled DC 12V).
Connect the two-prong AC adapter directly to the electrical wall outlet. When the phone powers up,
all the LEDs momentarily light up
5
Connect the RJ-9 headset jack to a headset (optional)
If the LAN to which the phone is connected supports Power over Ethernet (PoE), no AC
adapter is required; the phone receives power from the Ethernet network.
Prior to connecting power, refer to the Compliancy and Regulatory Information at
www.audiocodes.com/library.

2. Setting up the Phone
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2.4 Mounting the Phone
The phone can be mounted on a:
◼Desk (see Section 2.4.1 below)
◼Wall (see Section 2.4.2)
See also https://www.youtube.com/watch?v=oGe9STB9lFE to assemble the base stand.
2.4.1 Desktop Mounting
This section describes how to mount the phone on a flat surface like a desk.
To mount the phone on a desk or flat surface:
1. Off-hook the handset (if on-hook) and place the phone upside down, i.e., base-up, on your
desktop.
2. On the phone's base, identify outer rails.
3. On the phone's stand, identify outer notches.
4. Invert the stand and align its outer notches with the base's outer rails.
5. Insert the stand's outer notches into the base's outer rails and slide the notches along the
rails until the stand click-locks into the base.
6. Revert the phone and stand it on the desktop.
2.4.1.1 Routing the Handset Cable
The phone features a groove for routing the handset cable.

2. Setting up the Phone
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2.4.2 Wall Mounting
This section describes how to mount the phone on a wall.
To mount the phone on a wall:
1. Attach the stand of the phone for the purpose of a wall mounting:
a. Detach the base.
b. Attach it again as you did for a desktop mounting (see Section 2.4.1) only now make sure
that it's flatly aligned to lie flush against the wall, i.e., slide the inner rails of the phone
stand onto the phone base's inner notches.
2. Connect the AC power adapter, LAN and PC/laptop cords.
3. In the wall, drill two horizontal holes at a distance of 3 15/16 inches (100 mm) from one
another, in line with the template.
4. Insert two masonry anchors into the holes if necessary.
5. Thread two screws (not supplied) into the two masonary anchors; ensure that the heads
extend sufficiently (about 3/16 inch or 5 mm from the wall) for the phone stand's keyhole
slots to hang on.
6. Hang the phone stand's keyhole slots on these screws.

3. Getting Started
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3Getting Started
This section gets you started with the 445HD phone. The phone features a touch screen, providing
an intuitive, menu-driven user interface for configuring the device and viewing call information.
3.1 Getting Acquainted with the Phone's Screen
The figure below shows the touch screen in idle state.
Figure 3-1: Touch Screen in Idle State
Screens images depicted in this document might vary slightly in appearance from the actual
screen images on your phone.
Use the table below as reference:
Table 3-1: Touch Screen in Idle State
Reference
Description
1
Presence status: Available, Busy, Do not disturb.
User name and phone number configured by your network administrator using the Web interface.
2
Day, Date and Month, automatically retrieved from the Network Time Protocol (NTP) server,
enabled by your network administrator.
Time, automatically retrieved from the Network Time Protocol (NTP) server, enabled by your
network administrator.
3
Softkeys. See Table 3-2 for softkey descriptions.

3. Getting Started
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3.2 Softkeys
The table below describes the softkeys displayed in the touch screen. Press a softkey to activate.
Table 3-2: Softkey Descriptions
Softkey
Description
Missed
Displays missed calls.
Forward
Automatically forwards calls.
DnD
Do not Disturb (see Section 8.9).
Contacts
Displayed after lifting the handset (for example). Opens the 'Personal Directory'.
Call Log
Displayed after lifting the handset (for example).
Select
Identical to the hard OK key on the phone. Either can be used. Selects a menu or option.
A/a/1
Enables switching between input modes: abc, ABC, Abc or 123.
Save
Saves settings.
Cancel
Cancels the currently initiated call or configuration.
Dial
Displayed after a number is keyed, a directory contact is selected, or a logged call is selected.
Clear
Displayed after entering a digit of a phone number (for example). Deletes from right to left.
Call Menu
Displayed after dialing a number and it's answered, and after you answer a call.
Conf
Displayed (1) after a number is dialed and the call is answered on the other side and (2) after you
answer a call. Pressing it displays the ADD PARTICIPANT screen or merge a call if there are two calls.
BXfer
Lets you transfer the call in a blind transfer. The softkey is displayed (1) after a number is dialed and
the call is answered on the other side and (2) after a call is answered.
URL
Displayed after lifting the handset (for example). Enables calling a URL.
Detail
Displayed after selecting a call log (for example). If selected, the details of a logged call are
displayed (Time, Date, etc.).
End
Displayed after pressing the Dial softkey (for example). Ends the call.
Back
Displayed after pressing the MENU key (for example). Returns to the previous screen.
Edit
Displayed after you select a contact to be edited (for example).
Delete
Displayed after pressing the MENU key and then selecting Call Log (for example).
Silent
Silences the ring. The softkey is displayed when the phone rings for an incoming call.
Reject
Rejects the call. The softkey is displayed when the phone rings, for an incoming call.
Accept
Answers the call. The softkey is displayed when the phone rings, for an incoming call.

3. Getting Started
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3.3 Navigating the Phone Menu
The MENU hard key on the phone lets you configure settings and access information. Press it to view
call logs, configure speed dials, customize phone settings, determine device status, perform
administration and access 'Contacts'. Press the key to view the phone's Menu screen.
Figure 3-2: Phone Menus
Call log
All Calls
Missed Calls
Received Calls
Dialed Calls
Contacts
Personal directory
Keys
Function Keys
Programmable Keys
Settings
Accounts
Language
Ring Tone
Call Waiting
Auto Answer (unless phone isn’t registered)
Forward Settings (unless phone isn’t registered)
Date and Time
LCD Brightness
Audio Devices
Location
Device Security
Calendar
Bluetooth
Wi-Fi Settings *for specific models
Administration
Status
Network Status
Firmware Version
Release Information
Regulatory Information
Location Information
Diagnostics
Administration is intended for network administrators only. It is password protected. See
the Administrator’s Manual for details.

3. Getting Started
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To access the menu and menu items:
◼Press the Menu softkey in the phone screen.
To navigate to menu items:
◼After opening the menu, press the navigation control button's lower rim -OR- press the menu
item's number, e.g., press 3to navigate to Keys Configuration.
To select a menu or menu item:
◼Press the navigation control's OK button.
To cancel and move to a previous menu level:
◼Tap the Back softkey.