ATCOM D2SV User manual

D2SV
IP Phone
Version: 1.0
2022-08-03
IP Phone
User Manual

D2SV IP Phone User Manual l
ATCOM TECHNOLOGY CO., LIMITEwww.atcom.cn2
Content
Contact ATCOM ................................................................................. 5
1. Overview of D2SV ...................................................................... 6
1.1. Interface ......................................................................... 7
1.2. Hardware .......................................................................... 7
1.3. LTE data parameters ............................................................... 7
1.4. Software .......................................................................... 8
1.5. Network ........................................................................... 9
1.6. Management and Maintenance ........................................................ 9
1.7. Protocol .......................................................................... 9
1.8. Compliant and Certified Standard ................................................. 10
1.9. Packing list ..................................................................... 10
1.10. Connection ......................................................................... 11
1.10.1. LTE network ................................................................. 11
1.10.2. Wi-Fi Network (the phone must support Wi-Fi mode) ........................ 11
1.10.3. LAN port instructions (the phone need to support the LAN port model) ....... 12
1.11. Installation ....................................................................... 12
1.11.1. Connecting port introduction ................................................. 12
1.11.2. Installation instruction ....................................................... 13
1.11.3. Connection instruction ....................................... 错误！未定义书签。
2. Call Function ........................................................................ 15
2.1. Answer the calls .................................................................... 15
2.2. Make Calls .......................................................................... 16
2.3. Pre-dial ............................................................................ 18

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2.4. Multiple line dial-up ............................................................... 18
2.5. Call Hold ........................................................................... 18
2.6. Call Transfer ....................................................................... 19
2.7. Mute calls .......................................................................... 19
2.8. 5-Way Conference .................................................................... 19
2.9. Hang up the phone ................................................................... 21
2.10. Voicemail .......................................................................... 21
3. Keypad and GUI ....................................................................... 22
3.1. Keypad .............................................................................. 22
3.2. Starting ............................................................................ 24
3.3. Standby .......................................................................... 25
3.4. Configuration .................................................................... 27
3.4.1. Status info .............................................................. 27
3.4.2. Call Features ............................................................ 29
3.4.3. Contacts ................................................................ 42
3.4.4. History .................................................................. 49
3.4.5. Message ................................................................. 52
3.4.6. Settings ................................................................. 53
3.4.7. Display .................................................................. 71
4. Advanced Feature .......................................................................... 73
4.1. Codecs .............................................................................. 73
4.2. Capture and Upgrading ............................................................... 74
4.3. Auto Provision ...................................................................... 75
4.4. Export & Import configuration file ............................................... 77
4.4.1. Export configuration file ................................................. 77

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4.4.2. Import configuration file ................................................. 78
4.5. Export System log ................................................................ 78
4.6. Dial plan ........................................................................ 79
4.6.1. Replace Rule ............................................................ 80
4.6.2. Dial-now ................................................................ 81
4.6.3. Area Code ............................................................... 82
4.6.4. Block Out................................................................ 83
5. WI-FI ..................................................................................... 84
5.1. Configure the WIFI on the phone ..................................................... 84
5.2. Configure the WIFI on the WEB ....................................................... 84
5.3. Enterprise WiFi .................................................................. 85
6. LTE Network ............................................................................... 86
6.1. Configure the LTE on the phone ...................................................... 86
6.2. Configure the account on the LTE network ............................................ 86
7. FAQ ....................................................................................... 87
7.1. How to reset to factory ............................................................. 87
7.2. Upgrade the firmware on safe mode ................................................... 88
7.3. How to make IP Peer to Peer call .................................................... 88
8. Troubleshooting ........................................................................... 90
8.1. The phone is failed to register to SIP server ....................................... 90
8.2. The phone is failed to gain IP address .............................................. 90
8.3. Only one party can hear from another on calling ..................................... 90
9. Abbreviation .............................................................................. 91
10. FCC Caution .............................................................................. 92

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Contact ATCOM
Overview of ATCOM
ATCOM is the leading VoIP hardware manufacturer in global market. We have been keeping
innovating with customer’s needs oriented , working with partners to establish a total solution
for SMB VoIP with IP phone , IP PBX and Asterisk cards.
With over 10 years’ experience of R&D , manufacturing and service in network and VoIP
filed;mission of creating the biggest value for IP terminals , we commit ourselves in supplying
the competitive IP phone and other terminals for IP PBX , softswitch , IMS , NGN providers and
carriers; supplying the competitive total VoIP solution for SMB market. We keep improving the
customer’s experience and creating the bigger value with our reliable products. Until now, our
VoIP products have been available in 100+ countries and used by millions of end users.
Contact Sales
Address Area C, A2F , Block 3 ,Huangguan Technology Park , #21
Tairan 9th Rd, Chegongmiao , Futian District , Shenzhen China
Tel + (86) 755-83018618
Fax + (86) 755-83018319
E-mail [e-mail]
Contact Technical Support
Tel + (86) 755-83018618
E-mail [e-mail]
Website Address: http://www.atcom.cn/

D2SV IP Phone User Manual
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1. Overview of
D2SV
D2SV-
PW is an innovative 4G dual
supports both standard
SIP protocol and carrier VoLTE. It can not only use SIP protocol to
deploy enterprise intranet number and PSTN fixed number, but also deploy carrier VoLTE
mobile number. For D2SV-
PW, the routing function of built
hotspots
allow users to access 3G/4G data networks while using voice.
operators to support their ending customers who need both voice and network, and also
suitable for enterprises to apply in internal voice system data network construction,
for enterprises that need internal voice system and mobile phone number and to use at the
same time. D2SV-
PW VoLTE mode is not only compatible with most 4G operators' VoLTE
systems, but also allows users to experience excellent voice quality. I
compatible with common brands of enterprise IP PBX and cloud IP PBX, but also support
applications in enterprise voice system.
6
D2SV
PW is an innovative 4G dual
-
mode IP phone, which is applied to 4G environment and
SIP protocol and carrier VoLTE. It can not only use SIP protocol to
deploy enterprise intranet number and PSTN fixed number, but also deploy carrier VoLTE
PW, the routing function of built
-
in 4G ethernet port and 4G Wi
allow users to access 3G/4G data networks while using voice.
D2SV
operators to support their ending customers who need both voice and network, and also
suitable for enterprises to apply in internal voice system data network construction,
for enterprises that need internal voice system and mobile phone number and to use at the
PW VoLTE mode is not only compatible with most 4G operators' VoLTE
systems, but also allows users to experience excellent voice quality. I
ts SIP mode is not only
compatible with common brands of enterprise IP PBX and cloud IP PBX, but also support
applications in enterprise voice system.
D2SV
l
mode IP phone, which is applied to 4G environment and
SIP protocol and carrier VoLTE. It can not only use SIP protocol to
deploy enterprise intranet number and PSTN fixed number, but also deploy carrier VoLTE
in 4G ethernet port and 4G Wi
-Fi
D2SV
-PW is suitable for
operators to support their ending customers who need both voice and network, and also
suitable for enterprises to apply in internal voice system data network construction,
especially
for enterprises that need internal voice system and mobile phone number and to use at the
PW VoLTE mode is not only compatible with most 4G operators' VoLTE
ts SIP mode is not only
compatible with common brands of enterprise IP PBX and cloud IP PBX, but also support

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D2SV-PW D2SV-P D2SV-W D2SV D2SV-LW
Notes: If the suffix
-
S is
added to each model in
the form, example D2SV-
S;If the suffix -V is added
it means that only it
means that only SIP is
supported and VoLTE is
not supported, VoLTE is
supported, and SIP is not
supported;
example:D2SV-V
Network 2Pcs 2Pcs 1Pcs 1Pcs No
Wi-Fi Yes No Yes No Yes
SIP Yes Yes Yes Yes Yes
VoLTE Yes Yes Yes Yes Yes
1.1. Interface
Power Input Note: D2SV uses 5V/1A, other models use 5V/2A
LAN Port RJ45
PC Port RJ45
Headset Jack RJ9
Handset Jack RJ9
LTE Nano card Port Nano-SIM card port
1.2. Hardware
LCD 132*52
CPU 400MHz Dual-Core
LED Indicator 1 Status Light , 2 line indicators
1.3. LTE data parameters

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LTE Frequency band LTE FDD: B1/ B3/ B8
LTE TDD: B38/ B39/ B40/ B41
TDSCDMA: B34/ B39
WCDMA :B1/ B8
LTE Version 3GPP E-UTRA Realease 11
Bandwidth 1.4 /3 /5 /10/20MHz
Antenna DL MIMO, Support receive diversity
Data LTE LTE FDD: Max 1500Mbps (DL) Max 50Mbps (UL)
LTE TDD: Max 130Mbps (DL) Max 35Mbps (UL)
DC-HSPA+ Max 42Mbps (DL) Max 5.76Mbps (UL)
UMTS Max 384Mbps (DL) Max 384Mbps (UL)
TD-SCDMA Max 4.2Mbps (DL) Max 2.2Mbps (UL)
CDMA Max 3.1Mbps (DL) Max 1.8Mbps (UL)
EDGE Max 236.8Kbps (DL) Max 236.8Kbps (UL)
GPRS Max 85.6Kbps (DL) Max 85.6Kbps (UL)
Note: Different modules of D2SV support different LTE bands, please connect ATCOM
technical support for details.
1.4. Software
 Support VoLTE voice and data (Note: VoLTE voice cannot support all the D2SV modules)
 Support Wi-Fi
 Sip 2.0 (RFC3261) and other related SIP RFCs
 6 SIP accounts registration
 Jitter Buffer, VAD, CNG
 Supported codec: G711A, G711U, G722, L16, iLBC_13_3, iLBC_15_2, OPUS, G729
 Echo Cancellation
 SIP Domain name, Authentication and Backup SIP Server
 DTMF（RFC2833, Inband, SIP INFO)
 Call transfer, Call forward, 3-way conference, Call hold, Call back
 DND(Do Not Disturb), Auto answer, Blacklists, Block Call-ID, Block Anonymous call, Dial
plan, IP call
 Phone book with 1000 contacts and 50 blacklists

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 Call History with 400 records include answered calls, missed calls, dialed calls and forward
calls
 Auto update via HTTP, HTTPS, FTP, TFTP, DHCP, RPS and PNP
 Syslog
 SNTP, NTP
 Customized Ringtone
 Daylight Saving time
 VLAN, OpenVPN, Span to PC port, QoS
 Enterprise WIFI
 WEB access with different login level
 Soft button: soft button *3
 Redundancy SIP server
 Multi-language: English, French, Hebrew, Russian, Spanish, Simplified or Traditional
Chinese, Persian, Polish, Portuguese, Turkish, German, Italian
 Support 2.4GHz WiFi
 Support 4G(LTE) & 3G
1.5. Network
 LAN port: support router mode
 Support Open VPN
 Primary/SecondaryDNS Server
 Support QoS
 Support Enterprise WIFI
 Web access via HTTP&HTTPS
 Support 2.4GHz WiFi with 802.11n protocol
 Support 4G(LTE) and 3G access
 Support TR069
1.6. Management and Maintenance
 Support firmware updating under safe mode
 Support different level user management
 Configuration via web , keyboard
 Support multi-language
 Firmware and configuration file auto provision
 Support system log
1.7. Protocol
 IEEE 802.3 /802.3 u 10 Base T / 100Base TX

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 DHCP: Dynamic Host Configuration Protocol
 SIP RFC3261, RFC3262, RFC3263, RFC3264, RFC3265, RFC2543, RFC3489, RFC3842,
RFC3515, RFC2976, RFC3428, RFC2327, RFC2782, RFC1889
 TCP/IP: Transfer Control Protocol/Internet Protocol
 RTP: Real-time Transport Protocol
 RTCP:RTP Control Protocol
 DNS: Domain Name Server
 TFTP: Trivial File Transfer Protocol
 HTTP:Hypertext Transfer Protocol
 FTP:File Transfer Protocol
1.8. Compliant and Certified Standard
 EC: EN 55032:2015/A11:2020 EN IEC 61000-3-2:2019 EN 61000-3-3:2013/A1:2019 EN
55035:2017/A11:2020
 Comply with ROHS in EU
 Comply with ROHS in China

 Operating temperature: -10 ~ 50°C
 Storage temperature: -10 ~ 50°C
 Operating humidity: 10 ~ 90%
1.9. Packing list
Model D2SV
Telephone 1 Unit
Handset 1 Unit
Handset cable 1 Unit
Stand bracket 1 Unit
Wall bracket 1 Unit
Power adapter Optional
Network Cable 1 Unit，1.5 meters
Quickstart Guide 1 Unit

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Headset Optional
1.10. Connection
1.10.1. LTE network
The phone insert the SIM card, and get the LTE or 3G network after the phone power on.
When the phone is successfully connected to the network, the LCD would appear the icon .
The topology is as follows:
Note: LTE network support LAN port routing feature, and the default DHCP network segment is
192.168.225.X. and connect the port to the PC, the phone default IP address is 192.168.225.1.
1.10.2. Wi-Fi Network (the phone must support Wi-Fi mode)
1.10.2.1 Wi-Fi hotspot (Wi-Fi AP) mode
The phone turns on the Wi-Fi hotspot (Wi-Fi AP) function by default, the LCD would
appear the icon .
The initial SSID and password of the hotspot can be viewed on the sticker on the
phone back cover.

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Please press Menu→Wi-Fi Settings→ Hotspot, you can choose to turn on or off the
hotspot, and press the down navigation key to view or modify the initial name and
password.
1.10.2.2 Wi-Fi network card mode
Please press Menu→Wi-Fi Settings→WLAN, select the Wi-Fi SSID and input the
password, then press the Connect button, the phone would connect the Wi-Fi and the
LCD would show the icon
(Note: Hotspot and Wi-Fi function cannot be used at the same time)
1.10.3. LAN port instructions (the phone need to support the LAN port
model)
When the phone is on an LTE network or connecting the Wi-Fi WLAN, the LAN port
supports the routing feature, and other devices can get the network by connecting to
the phone LAN port.
1.11. Installation
1.11.1. Connecting port introduction
The D2SV connecting port introduction,
From as below picture show the connecting port and insert the standard Nano-SIM card into
the back cover way:
(Note: please don’t plug in and off Nano card when the phone connected power)

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1.11.2. I
nstallation instruction
A. Bottom u
p the IP phone, press the joints of stand bracket into the slots
the right to fasten:
13
nstallation instruction
p the IP phone, press the joints of stand bracket into the slots
l
p the IP phone, press the joints of stand bracket into the slots
and push it to

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B. After installation, the picture is as below:
C. Remove the stand bracket:

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Push the joint of stand to left and pull the stand according to the direction of the
arrow. When the joints are pulled out of the slot, you can take off the stand bracket
2. Call Function
2.1. Answer the calls
When there is an incoming call, phone will remind user with ringing. There are 3 ways to
answer the call:
A. Answer by handset

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Pick up the handset and talk with the caller. If you want to hang up, just put back the handset.
When you are talking with the handset and want to switch to speaker or headset mode, please
press key or key,and then put down the handset.
B. Answer by speaker
Press key and talk with callers by built-in Micro-phone and Speaker. If you want to
hang up, please press key again. Switch calling or talking into handset mode by
lifting the handset under speaker mode. Press key will switch calling or talking into
headset mode.
C. Answer by headset
Keep your microphone connected with the RJ9 headset jack, when there is an incoming call,
press and talk with the caller. If you want to hang up, please press again.
Pressing can change calling or talking into speaker mode, and lifting the handset
switches to handset mode.
2.2. Make Calls
A. Use the handset
Pickup the handset, the LCD will show the current lines (user is able to switch from line1 to
line6 by pressing the line key beside the LCD). Press soft key "Send" to dial the number.
When you hear the tones of “du~~du~~” and the phone number your dialed is being
displayed on the LCD, the phone at the side of being called should be ringing. If the called
party answers this calling, the call is established and the calling timer is started immediately.
B. Use the speaker

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Press key, the LCD will show the current lines (user is able to switch from line1 to
line6 by pressing the line key beside the LCD). Input the phone number and press soft key
"Send" to dial the number. When caller hear the tones of “du~~du~~” and the phone number
your dialed is being displayed on the LCD, the phone at the side of being called should be
ringing. If the called party answers this calling, the call is established and the calling timer is
started immediately.
C. Use the headset
Press Key, the LCD will show the current lines (user is able to switch from line1 to
line6 by pressing the line key beside the LCD). Input the phone number and press soft key
"Send" to dial the number. When caller hear the tones of “du~~du~~” and the phone number
your dialed is being displayed on the LCD, the phone at the side of being called should be
ringing. If the called party answers this calling, the call is established and the calling timer is
started immediately.
D. Dial from phone book
1. Press key to enter the menu and choose “Contact” option. Press "Enter" soft key
and then find the contact person by navigation keys. When the certain contact person is
highlighted, press "Dial" or just pick up the handset to call this number.
2. Pick up the handset, press "Contact" soft key, then find the contact person and press
"Dial" soft key.
3. Pick up the handset, press and enter “Contact”, then find the contact person and
press “Dial” soft key.
E. Dial from call history
1. Press key to enter the menu and choose “History” option, then select one of call
history entry, and press "Dial" soft key or pickup the handset to call this number.

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2. Pickup the handset, press "History” soft key, then select one of call history entry, and
press "Dial" soft key to call this number.
3. Pickup the handset, press and enter “Call History” ,then select one of call history
entry, and press "Dial" soft key to call this number.
2.3. Pre-dial
It’s a method to dial a phone number immediacy at standby mode.
The method is as below：
A. Dial-up the phone number at standby mode
B. Press soft key "Dial" or Pick up the handset or Press or to send out the
number.
2.4. Multiple line dial-up
D2SV supports up to 8 concurrent calls. If there is a new incoming call when you’re talking on
D2SV,the new incoming call will be displayed on LCD and status indicator LED will be fast
blinking. User can press soft key "Hold" then press “Answer” to receive the new incoming call.
2.5. Call Hold
The current calling will be hold by pressing soft key “Hold” or ,and the held call will
be resumed after pressing soft key “Resume” or or the corresponding line key. Even
on 5-way conference calling, the conference will be held after pressing “Hold” key, and be
resumed to 5-way conference after pressing “Hold” Key again. Remember the conversation is
still on hold without being ended even if hung up under the status of hold.

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2.6. Call Transfer
1. Attended call transfer
The attended transfer allows user to call a third-party before transferring the calling.
While calling, press the "Transfer" soft key to hold the current call and dial the target number
you want to transfer to on the activated line and press “Send” soft key to call that number.
After the target party answers the call, press "Transfer" soft key again to complete the
transfer.
If the target number has been setup in the current BLF list, and you have already finished the
necessary setup on Webpage of D2SV, there is an easier way to complete the attend transfer.
While calling, press the corresponding BLF key of the target number and then press the
"Transfer" soft key, the attend transfer will be achieved.
2. Blind call transfer
The blind transfer allows user to transfer a call without speaking to the third party. On the user
side, the call will be ended as soon as the target phone number is dialed.
Operating steps: Press “More” soft key to get more option, then press “Bxfer” soft key, input
the transfer target number and press “Send” soft key.
If the target number has been setup in the current BLF list, and you have already finished the
necessary setup on Webpage of D2SV, there is an easier way to complete the Blind transfer.
While calling, press the corresponding BLF key of the target number, the blind transfer will be
achieved.
2.7. Mute calls
The input audio will be not transmitted to peer phone after pressing key, and the
phone will be muted even switched among different modes of speaker, handset and headset.
To un-mute, just press key again.
2.8. 3-Way Conference

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1. While on calling, press the soft key “Conf”, input the 3rd party’s phone number and then
press the softkey “Dial” or press the soft key “Conf” and press the corresponding BLF key
to invite the 3rd party to join a conference call.
2. After the third party answers the call, pressing "Conf" key again to establish the 3-way
conference.
1. New call
1.1. While on the Conf call, the initiator can press the ‘New call’ soft key to dial the call,
then press the ‘Conf’ soft key join the conf room;
1.2. Or when there is a new call incoming, answered the call, and press the ‘Conf’ soft key,
the more can add 5-ways in the conf room.
2. Mute
2.1. While on the Conf call, the initiator can press the ‘Mute’ soft key to forbidden the
chosen conf member speak;
2.2. After ‘Mute’, the initiator can press ‘UnMute’ to recover the chosen ways speak.
3. More
3.1. While on the Conf call, the initiator can press ‘More’ soft key to switch the first two
keys feature.