Avaya 4600 Series User manual

4600 Series IP Telephone
Installation Guide
555-233-128
Issue 1.7
July 2002

Copyright 2002, Avaya Inc.
All Rights Reserved, Printed in U.S.A.
Notice
Every effort was made to ensure that the information in this book
was complete and accurate at the time of printing. However,
information is subject to change.
Avaya Web Page
The world wide web home page for Avaya is:
http://www.avaya.com
Preventing Toll Fraud
Toll fraud is the unauthorized use of your telecommunications sys-
tem by an unauthorized party (for example, a person who is not a
corporate employee, agent, subcontractor, or working on your
company’s behalf). Be aware that there is a risk of toll fraud asso-
ciated with your system and that, if toll fraud occurs, it can result
in substantial additional charges for your telecommunications ser-
vices.
Avaya Fraud Intervention
If you suspect that you are being victimized by toll fraud and you
need technical support or assistance and are in within the United
States, call the Technical Service Center Toll Fraud Intervention
Hotline at 1.800.643.2353. If you need technical support or assis-
tance and are outside of the United States, contact the equipment
vendor from whom you purchased your equipment service main-
tenance contract. If you need to report toll fraud issues regarding a
public telephone, contact the in-country telephone service pro-
vider.
Providing Telecommunications Security
Telecommunications security of voice, data, and/or video commu-
nications is the prevention of any type of intrusion to, that is,
either unauthorized or malicious access to or use of, your com-
pany’s telecommunications equipment by some party.
Your company’s “telecommunications equipment” includes both
this Avaya product and any other voice/data/video equipment that
could be accessed via this Avaya product (that is, “networked
equipment”).
An “outside party” is anyone who is not a corporate employee,
agent, subcontractor, or working on your company’s behalf.
Whereas, a “malicious party” is anyone, including someone who
may be otherwise authorized, who accesses your telecommunica-
tions equipment with either malicious or mischievous intent.
Such intrusions may be either to/through synchronous (time-mul-
tiplexed and/or circuit-based) or asynchronous (character-, mes-
sage-, or packet-based) equipment or interfaces for reasons of:
• Utilization (of capabilities special to the accessed equip-
ment)
• Theft (such as, of intellectual property, financial assets, or
toll-facility access)
• Eavesdropping (privacy invasions to humans)
• Mischief (troubling, but apparently innocuous, tampering)
• Harm (such as harmful tampering, data loss or alteration,
regardless of motive or intent)
Be aware that there may be a risk of unauthorized intrusions asso-
ciated with your system and/or its networked equipment. Also
realize that, if such an intrusion should occur, it could result in a
variety of losses to your company, including but not limited to,
human/data privacy, intellectual property, material assets, finan-
cial resources, labor costs, and/or legal costs.
Part 68: Network Registration Number. This equipment is reg-
istered with the FCC in accordance with Part 68 of the FCC Rules.
It is identified by FCC registration number AV1USA-43058-MF-
E.
Part 68: Answer-Supervision Signaling. Allowing this equip-
ment to be operated in a manner that does not provide proper
answer-supervision signaling is in violation of Part 68 Rules. This
equipment returns answer-supervision signals to the public
switched network when:
• Answered by the called station
• Answered by the attendant
• Routed to a recorded announcement that can be adminis-
tered by the CPE user
This equipment returns answer-supervision signals on all DID
calls forwarded back to the public switched telephone network.
Permissible exceptions are:
• A call is unanswered
• A busy tone is received
• A reorder tone is received
Industry Canada (IC) Interference Information
NOTICE: This equipment meets the applicable Industry Canada
Terminal Equipment Technical Specifications. This is confirmed
by the registration number. The abbreviation, IC, before the
registration number signifies that registration was performed
based on a Declaration of Conformity indicating that Industry
Canada technical specifications were met. It does not imply that
Industry Canada approved the equipment.
Le Présent Appareil Nomérique n’émet pas de bruits radioélec-
triques dépassant les limites applicables aux appareils numériques
de la class A préscrites dans le reglement sur le brouillage
radioélectrique édicté par le Industrie Canada.
Trademarks
DEFINITY is a registered trademark of Avaya, Inc.
MultiVantage is a trademark of Avaya, Inc.
Ordering Information
Call: Avaya Publications Center
U.S. and Canada Voice 1 800 457 1235
Outside U.S. and Canada Voice [phone]
U.S. and Canada Fax [phone]
Outside U.S. and Canada Fax [phone]
Write: GlobalWare Solutions
200 Ward Hill Avenue
Haverhill, MA 01835 USA
Attention: Avaya Account Manager
Email: [email protected]
For additional documents, refer to the section in Chapter 1 titled
Related Documents. An online copy of this and other related
Avaya product documentation can be found at: http://
www.avaya.com/support.

Obtaining Products
To learn more about Avaya products and to order products,
access the Avaya web site at http://www.avaya.com. Or call
the following numbers: customers 1 800 451 2100, account
executives 1 888 778 1880 (voice) or 1 888 778 1881 (fax).
European Union Declaration of Conformity
The “CE” mark affixed to the equipment means that it con-
forms to the referenced European Union (EU) Directives
listed below:
EMC Directive 89/336/EEC
Low-Voltage Directive 73/23/EEC
For more information on standards compliance, contact your
local distributor.

Contents
July 2002 5
Chapter 1: Introduction
■About This Guide 1-1
■Intended Audience 1-1
■Document Organization 1-1
Change History 1-2
Terms Used in This Guide 1-2
Conventions Used in This Guide 1-3
■Online Documentation 1-4
■Related Documents 1-4
■Customer Support 1-5
Chapter 2: 4600 Series IP Telephone Installation
■Introduction 2-1
IP Telephone Models 2-1
Software 2-2
■Pre-Installation Checklist 2-2
■Assembling the 4600 Series IP Telephone 2-4
Powering the 4600 IP Telephone 2-4
■Dynamic Addressing Process 2-9
Chapter 3: Local Administrative Options
■Introduction 3-1
■Entering Data for Administrative Options 3-1
■Pre-Installation Checklist for Static Addressing 3-2
■Static Addressing Installation 3-3
QOS Option Setting 3-5
Secondary Ethernet (Hub) Interface Enable/Disable 3-7
Site-Specific Option Number Setting 3-8
Reset System Values 3-9
Restart the Telephone 3-10
Self-Test Procedure 3-11

Contents
6July 2002
Chapter 4: Troubleshooting Guidelines
■Introduction 4-1
■Error Conditions 4-1
DTMF Tones 4-2
Power Interruption 4-2
■The View Administrative Option 4-2
■Error Messages 4-3
Appendix A: Restart Scenarios
■Scenarios for the Restart Process A-1
Restart the Telephone A-1
Boot file Needs to be Upgraded A-2
Latest Boot File Loaded/No Application File or
Application File Needs to be Upgraded A-5
Latest Boot File and System-Specific Application File Already Loaded
A-6

About This Guide
1-1
1
Chapter 1: Introduction 1
Program
About This Guide 1
This guide describes how to install the 4600 Series IP Telephone product line and troubleshoot
problems with the telephones.
The 4600 Series IP Telephone product line is a supplement to the DEFINITY®IP Solutions
platform.
Intended Audience 1
This document is intended for personnel installing the 4600 Series IP Telephones.
CAUTION:
Many of the products mentioned in this document are not supported by Avaya. Care should
be taken to ensure there is adequate technical support available for the servers involved,
including TFTP and DHCP servers. If the TFTP or DHCP (or other) servers are not
functioning correctly, the IP Telephones may be unable to operate correctly.
Unless otherwise indicated, references in this document to the DEFINITY®servers also
refer to the MultiVantageTM media servers.

4600 Series IP Telephone Installation Guide
Document Organization
1-2
Document Organization 1
The guide contains the following sections:
Change History 1
Terms Used in This Guide 1
Chapter 1: Introduction Provides an overview of the 4600 Series IP Telephone
Installation Guide.
Chapter 2: 4600 Series IP
Telephone Installation Describes the equipment and resources that are required to properly install and operate the 4600 Series IP Telephones.
Provides instructions on installing the telephones out of the box.
Chapter 3: Local
Administrative Options Describes how to set local administrative options, when instructed to do so by the system or LAN administrator.
Chapter 4: Troubleshooting
Guidelines Describes error conditions and messages that may occur during the installation of the 4600 Series IP Telephones.
Appendix A, Scenarios for the
Restart Process Explains the different scenarios possible for the sequence of the restart process.
Issue 1.0 This document was issued for the first time in November 2000.
Issue 1.1 This version of the document, revised and issued in April 2001,
supports through DEFINITY®Release 9.
Issue 1.5 This version of the document, revised and issued in June, 2001,
supports through DEFINITY®Release 9.5.
Issue 1.6 This version of the document, revised and issued in December,
2001 supports through DEFINITY®Release 10, as well as
supporting the addition of the 4630 IP Telephone to the 4600 IP
Telephone Series.
Issue 1.7 This is the current version of this document, issued in July, 2002.
This document supports through MultiVantageTM Release 11, as
well as supporting the addition of the 4602 and 4620 IP
Telephones to the 4600 IP Telephone Series.
802.1p
802.1Q
802.1Q defines a layer 2 frame structure that supports VLAN
identification and a QOS mechanism usually referred to as
802.1p, but the content of 802.1p is now incorporated in 802.1D.
ARP Address Resolution Protocol, used to verify that the IP address
provided by the DHCP server is not in use by another IP
Telephone.

Chapter 1: Introduction
Document Organization
1-3
Conventions Used in This Guide 1
This guide uses the following textual, symbolic, and typographic conventions to help you interpret
information.
Symbolic Conventions 1
CAUTION:
This symbol is used to emphasize possible harm to software, possible loss of data, or
possible service interruptions.
CLAN Control LAN, type of TN799 circuit pack
DHCP Dynamic Host Configuration Protocol, an IETF protocol used to
automate IP Address allocation and management.
DiffServ Differentiated Services, an IP-based QOS mechanism
IETF Internet Engineering Task Force, the organization that produces
standards for communications on the internet.
LAN Local Area Network
MAC Media Access Control, ID of an endpoint
QoS Quality of Service, used to refer to a number of mechanisms
intended to improve audio quality over packet-based networks.
RRQ Read Request packet, a message sent from the 4600 Series IP
Telephone to the TFTP server, requesting to download the
upgrade script and the application file
TCP/IP Transmission Control Protocol/Internet Protocol, a network-layer
protocol used on LANs and internets.
TFTP Trivial File Transfer Protocol, used to provide downloading of
upgrade scripts and application files to the IP Telephones.
UDP User Datagram Protocol, a connectionless transport-layer
protocol.
VLAN Virtual LAN
This symbol precedes additional information about a topic. This information is not
required to run your system.

4600 Series IP Telephone Installation Guide
Online Documentation
1-4
Typographic Conventions 1
This guide uses the following typographic conventions:
Online Documentation 1
The online documentation for the 4600 Series IP Telephones is located at the following URL:
http://www.avaya.com/support
Related Documents 1
■DEFINITY Documentation Release 8.4
This document describes how to administer a DEFINITY switch with Release 8.4 software.
This document is provided with the DEFINITY Release 8.4 product.
■DEFINITY Documentation Release 9
This document describes how to administer a DEFINITY switch with Release 9 software.
This document is provided with the DEFINITY Release 9 product.
■DEFINITY Documentation Release 10
This document describes how to administer a DEFINITY switch with Release 10 software.
This document is provided with the DEFINITY Release 10 product.
■Avaya MultiVantage Software Documentation Release 11
This document describes how to administer a switch with Avaya MultiVantage (Release 11)
software, and is available online by selecting Product Documentation at the web site listed
above under Online Documentation.
command Words printed in this type are commands that you enter into your system.
device Words printed in this type indicate parameters associated with a
command for which you must substitute the appropriate value. For
example, when entering the mount command, device must be replaced
with the name of the drive that contains the installation disk.
Administrative Words printed in bold type are menu or screen titles and labels.
“File,” “OK” Words enclosed in double quotation marks refer to items on menus and
screens that you select to perform a task.
italics Italic type indicates a document that contains additional information about
a topic.
<Enter> Words enclosed in angle brackets represent a single key that should be
pressed. These include <Ctrl>,<Enter>, <Esc>, <Insert>, and <Delete>.

Chapter 1: Introduction
Customer Support
1-5
These documents are available on the web site listed above under Online Documentation.
■4600 Series IP Telephone Safety Instructions (For 4602/4606/4612/4620/4624/4630 IP
Telephones), Issue 1, July 2002 (555-233-779)
This document contains important user safety instructions for the 4600 Series IP Telephones.
■30A Switched Hub Set Up Quick Reference, Issue 2, July 2002 (Comcode 700234750;
Document Number 555-236-700)
■4600 Series IP Telephone LAN Administrator’s Guide (555-233-507)
This document describes how to administer DHCP, TFTP, and other servers as appropriate for
the 4600 Series IP Telephones. It also provides troubleshooting guidelines for the 4600 Series
IP Telephones and for the DHCP and TFTP servers, a detailed Management Information Base
(MIB) for customers with SNMP tools, and information on how to administer advanced
applications for the 4620 and 4630 IP Telephones.
■4602 IP Telephone User’s Guide (555-233-780)
This document provides detailed information about using the 4602 IP Telephone.
■4606 IP Telephone User Guide (555-233-765) (Int’l 555-233-769)
This document provides detailed information about using the 4606 IP Telephone.
■4612 IP Telephone User Guide (555-233-766) (Int’l 555-233-770)
This document provides detailed information about using the 4612 IP Telephone.
■4620 IP Telephone User Guide (555-233-781)
This document provides detailed information about using the 4620 IP Telephone.
■4624 IP Telephone User Guide (555-233-768) (Int’l 555-233-771)
This document provides detailed information about using the 4624 IP Telephone.
■4630 IP Telephone User Guide (555-233-764)
This document provides detailed information about using the 4630 IP Telephone.
Customer Support 1
For support for your 4600 Series IP Telephones, call the Avaya support number provided to you by
your Avaya representative or Avaya reseller.
Information about Avaya products can be obtained at the following URL:
http://www.avaya.com/support

4600 Series IP Telephone Installation Guide
Customer Support
1-6

Introduction
2-1
2
Chapter 2: 4600 Series IP Telephone
Installation 2
Program
Introduction 2
The 4600 Series IP Telephone product line uses Internet Protocol (IP) technology with Ethernet
interfaces. The IP telephones supplement the existing DEFINITY®/MultiVantageTM IP Solutions
platform.
The 4600 Series IP Telephones support DHCP and TFTP over IPv4/UDP which enhance the
administration and servicing of the phones. These phones use DHCP to obtain dynamic IP
addresses and TFTP to download new versions of software for the phones.
The 4600 Series IP Telephones provide the ability to have one IP connection on the desktop for
both a telephone set and a PC using the telephone’s built-in hub.
For information on Voice over IP, see the 4600 Series IP Telephone LAN Administrator’s Guide.
In compliance with Australian law, the following information is provided:
This equipment shall be installed and maintained by trained service personnel. All the input/output
ports are classified as Safety Extra Low Voltage (SELV, in the meaning of IEC 60950). To maintain
safety compliance when connecting the equipment electrically to other equipment, the
interconnecting circuits shall be selected to provide continued conformance of clause 2.3 for SELV
circuits (generally, double/reinforced insulation to 240Vac rms to any primary/mains circuitry and
120Vac rms to any Telecommunication network circuitry). To ensure the above conditions are
adhered to, only interconnect the equipment with the already approved/certified equipment.
IP Telephone Models 2
There are six telephone set models defined in the 4600 Series IP Telephone family:
This document describes the installation of these phones. For details about using the features
provided by the phones, refer to the documentation for each phone.
■4602 IP Telephone ■4620 IP Telephone
■4606 IP Telephone ■4624 IP Telephone
■4612 IP Telephone ■4630 IP Telephone

4600 Series IP Telephone Installation Guide
Pre-Installation Checklist
2-2
Software 2
As shipped from the factory, the 4600 Series IP Telephones may not contain sufficient software for
registration and operation. When the phone is first plugged in, a software download from a TFTP
server is initiated. This gives the phone the functionality of a DEFINITY/MultiVantage IP
Telephone.
For downloads of software upgrades, DEFINITY/MultiVantage provides the capability for a remote
restart of the IP telephone. As a consequence of restarting, the phone automatically restarts
reboot procedures which result in a download, if new software is available.
Pre-Installation Checklist 2
Before plugging in the 4600 Series IP Telephone, verify that all of the following requirements have
been met. Failure to do so will prevent the telephone from working and may have a negative
impact on your network. Print copies of this checklist for each server and IP Telephone.
Requirements to Verify about the Network
1. The DEFINITY/MultiVantage switch is administered for IP Telephones and has
software for Release 8.4 or later. MultiVantage Release 11 supports the 4602 and
4620 IP Telephones.
For Release 1.1 of the 4600 Series Telephones, the DEFINITY switch must have
Release 9 software. For Release 1.5 of the 4600 Series Telephones, the DEFINITY
switch must have Release 9.5 software. For Release 1.6 of the 4600 IP Series
Telephones, and for support of the 4630 IP Telephone, the DEFINITY switch must
have Release 10 software. For Release 1.7 of the 4600 IP Series Telephones, and for
support of the 4602 and 4620 IP Telephones, the DEFINITY/MultiVantage switch must
have Release 11 software.
2. The following two circuit packs are installed on the switch:
■TN2302 IP Media Processor circuit pack
■TN799B Control-LAN (CLAN) circuit pack
3. Ensure that all required parameters are configured correctly. For MultiVantage, see the
MultiVantage documentation. For the DHCP and TFTP, see “Troubleshooting
Guidelines” in the 4600 Series IP Telephone LAN Administrator’s Guide.
4. The DHCP server and application are administered as described in the 4600 Series IP
Telephone LAN Administrator’s Guide.
5. The TFTP server and application are administered as described in the 4600 Series IP
Telephone LAN Administrator’s Guide.
6. The upgrade script and application files are loaded correctly on the TFTP server.
7. If applicable, the LDAP, HTTP, DNS, Voice Mail, and/or Web Messaging servers are
administered as described in the 4600 Series IP TelephoneLAN Administrator’s Guide.
This is a consideration only for 4630 installations.

Chapter 2: 4600 Series IP Telephone Installation
Pre-Installation Checklist
2-3
8. If applicable, the WML server is administered as described in the 4600 Series IP
Telephone LAN Administrator’s Guide. This is a consideration only for 4620
installations.
Any or all of the servers mentioned above in items 4-8 can be co-resident on the same
hardware.
Requirements to Verify for Each IP Telephone
9. You have an extension number and a DEFINITY/MultiVantage security code
(password) for each IP Telephone.
10. A Category 5 LAN jack is available at each phone site.
11. Electrical power is provided to each telephone by a Telephone Power Module (DC
power jack) (must be ordered separately), unless the 4602/4606/4612/4620/4624 will
be supplied by IEEE-standard power from the LAN, in which case no power module is
required.
The 4630 IP Telephone does not support IEEE-standard power, and therefore requires
the Power Module.
12. 1 Category 5 modular line cord is available for the connection between the IP
Telephone and the PC.
13. Verify that the 4600 Series IP Telephone package includes the following components:
■1 telephone set
■1 AB1C handset or AK1A handset (for 4602 or 4620 IP Telephones)
■1 H4DU 9-foot long (when extended) 4-conductor coiled handset cord, plugged into
the telephone and the handset
■1 Category 5 modular line cord for the connection from the IP Telephone to the
Ethernet wall jack
■4600 Series IP Telephone Safety Instructions (For 4602/4606/4612/4624/4620/
4630 IP Telephones), (555-233-779)
■Power Brick (4630 IP Telephones only)
■Stylus (4630 IP Telephones only)
Optional Items for Some IP Telephones
14. If applicable to your current installation, verify that the following equipment is present:
■30A Switched Hub (applicable to the 4606/4612/4624/4630 only)

4600 Series IP Telephone Installation Guide
Assembling the 4600 Series IP Telephone
2-4
Assembling the 4600 Series IP Telephone 2
Powering the 4600 IP Telephone 2
There are two options for powering the 4602/4606/4612/4620/4624 IP Telephones, and only one
way to power the 4630 IP Telephone. All 4600 Series IP Telephones can be locally powered with a
Telephone Power Module (DC power jack), available separately. In addition, the 4602/4606/4612/
4620/4624 IP Telephones support IEEE 802.3af-standard LAN-based power. Before installing a
4602/4606/4612/4620/4624 IP Telephone, verify with the LAN administrator whether the LAN
supports IEEE 802.3af, and if so, whether the telephone should be powered locally or via the LAN.
Use the following procedure to assemble the 4600 Series IP Telephone.
Refer to Figure 2-1 for an illustration of how to connect cords to jacks on the 4602/4606/4612/4624
IP Telephones. Refer to Figure 2-2 and Figure 2-3 for illustrations of cord to jack connection
options on the 4620 IP Telephone, and to Figure 2-4 for an illustration of how to connect cords and
jacks on the 4630 IP Telephone.
If your installation includes a 30A Switched Hub, follow the installation instructions
included in the Switched Hub box.
The last step in assembling the 4600 Series IP Telephone must be applying power, either
by plugging the power cord into the power source (local powering) or plugging the
modular line cord into the Ethernet wall jack (IEEE powering).
Be careful to use the correct jack when plugging in the telephone. The jacks are located
on the back of the telephone housing. The left jack is for the primary Ethernet cable and
the right jack is for the secondary Ethernet cable (connected to the PC). These jacks are
flanked by icons to represent their correct use.

Chapter 2: 4600 Series IP Telephone Installation
Assembling the 4600 Series IP Telephone
2-5
Figure 2-1. Connection Jacks on a 4602/4606/4612/4624 IP Telephone
1. Plug one end of the H4DU 4-conductor coiled handset cord into the telephone and the other
end into the handset.
2. Plug one end of the first Category 5 modular line cord into the Ethernet jack of the PC and the
other end into the secondary Ethernet jack on the 4600 Series IP Telephone.
3. Plug one end of the second Category 5 modular line cord into the Ethernet jack on the 4600
Series IP Telephone and the other end into the Ethernet wall jack. If the telephone is to be
IEEE-powered, you are finished. Do not proceed to Step 4.
4. If the telephone is to be powered locally in the United States and Canada, plug the barrel
connector on the power cord into the 4600 Series IP Telephone and the plug on the power
cord into the wall socket.
If the telephone is to be powered locally outside of the United States and Canada,
connect the 1151 power brick to the power cable, plug the barrel connector to the 4600 Series
IP Telephone and the plug into the wall socket.
DC
(DSS 4624)
optional
facultatif
optionale
opcional
=

4600 Series IP Telephone Installation Guide
Assembling the 4600 Series IP Telephone
2-6
Figure 2-2. Connection Jacks on a 4620 IP Telephone - Option A
optional
facultatif
optionale
opcional
=
1151B

Chapter 2: 4600 Series IP Telephone Installation
Assembling the 4600 Series IP Telephone
2-7
Figure 2-3. Connection Jacks on a 4620 IP Telephone - Option B
optional
facultatif
optionale
opcional
=

4600 Series IP Telephone Installation Guide
Assembling the 4600 Series IP Telephone
2-8
Figure 2-4. Connection Jacks on a 4630 IP Telephone
DC
optional
facultatif
optionale
opcional
=