Avaya J129 User manual

SYRACUSE
1 Dupli Park Drive, 5th Floor
Syracuse NY 13204
Tel: [phone]
Fax: [phone]
HOLLAND PATENT
9560 Main Street
Holland Patent NY 13354
Tel: [phone]
Fax: [phone]
Avaya IP Office J129 SIP Deskphone
User Manual

1
**MAILBOX INFORMATION** **ACCESS YOUR MAILBOX (LOG IN)**
TELEPHONE KEYS AND FEATURES
1 Beacon LED Indicates an incoming call, an active speaker call or a new voicemail
2 Phone Display Displays phone’s extension, missed call information and information on active calls such as caller ID
3 Softkeys Displays information that is activated by pressing the key below the action. Softkeys are context sensitive.
4 Navigation Keys Navigates through various menu options on display.
5 Phone Button Moves the phone screen.
6 Back Cancels the current action and returns you to the previous screen.
7 Speaker Places the call on Speaker, to return to handset, lift handset.
8 Main Menu Access menu options and phone settings.
9 Hold Places active call on hold.
10 Volume Increases or decreases volume of active call or when idle, ringer volume
11 Mute Navigates between various menu options. You can use the Left navigation key to perform the back
function that takes you one level up the menu options.
SOFTKEY LABELS: Appear on display to indicate features that can be activated by pressing the keys directly below.
These features change based on the current state of the phone. IE: on an active call, idle, etc.
When the phone is idle the following Softkeys appear:
+Redial Redials the last number called from your phone.
+Contacts Accesses the Personal Contacts List.
When your phone is ringing the following Softkeys appear:
+Answer Answers the ringing call.
+Ignore Stops the ringing of your telephone (Call is redirected to Voicemail).
When you are connected to a call the following Softkeys appear.:
+New Call Allows you to place a second call
+Conference Creates a three-way call
+Transfer Sends the call to another extension
NOTES: As you complete the actions, additional Softkeys appear.
The MORE Softkey appears in the majority of Softkey menus and allows you to view additional Softkey options.

2
CALL PROCESSING
ANSWERING AND PLACING CALLS
TO ANSWER INCOMING CALL: Phone rings, Indicator Flashes Slow
Lift Handset
OR Press SPEAKER Key
OR Press ANSWER Softkey
OR Press OK Key
TO IGNORE THE CALL: Press the IGNORE Softkey Call is redirected to Voicemail
TO ANSWER SECOND CALL: Press OK Key
OR Press ANSWER Softkey first call automatically holds
TOGGLE BETWEEN CALLS: Press SWAP Softkey. Two small dots appear in right corner of display to indicate
you have two active calls .
TO PLACE A CALL: Lift the Handset or
OR Press the Speaker Key
Enter Number
TO PLACE A SECOND CALL: Press NEWCALL Softkey first call is automatically held
Enter Number
SPEAKER: Press to toggle calls between handset and speaker
TO SWITCH TO SPEAKER FROM HANDSET: Press SPEAKER Key
TO RESUME PRIVACY: Lift handset
MUTE: Turns off your Microphone (Speaker, Handset and Headset) to allow you to speak privately.
Caller cannot overhear office noise/conversation
TO USE: Press MUTE Key Mute Key lights blue
TO RESUME CONVERSATION: Press MUTE Key again Mute key light goes off
HOLD: Places an active call on hold. This is an exclusive hold to your phone. No one else can retrieve call.
TO HOLD: Press HOLD Softkey. Display reads Hold
TO RETURN TO CALLER: Press RESUME Softkey
TRANSFER: Allows you to connect your call to someone else (With call on line)
Blind Transfer Press TRANSFER Softkey Call automatically held
Enter EXTENSION Number
Press CALL Softkey
Press COMPLETE Softkey immediately
or
Announced Press TRANSFER Key Call automatically held
Enter EXTENSION Number
Press CALL Softkey
Wait for party to answer and announce the call
Press COMPLETE Softkey
TRANSFER TO VOICEMAIL: Sends a caller directly to voicemail without ringing the phone
Press TRANSFER Key Call automatically held
Press #Sign
Enter EXTENSION Number
Press CALL Softkey
Press COMPLETE Softkey immediately

3
ADHOC CONFERENCE: Allows three-way Conferencing (With call on line)
Press CONFERENCE Sotkey
Enter Second Number
Press JOIN Softkey
IMPORTANT: wait for answer and announce conference
NOTE: You must remain on the line for the duration of the Conference Call or all other parties are dropped.
CALL PARK: Puts a call on hold in the system so it can be retrieved from another phone in the system.
TO PARK: With call on line
Press TRANSFER Key
Dial *37*
Enter Park Slot Number typically slots are numbered 1, 2 and 3
Press #Sign
Press CALL Softkey
NOTES: When parking a call from the J129 phone, use the highest PARK SLOT, there is less likelihood of it being in use.
If a park slot is in use, you will hear a special tone.
If you choose a Park slot that is already in use, park will fail and you will hear a busy tone. Press ENDCALL
Softkey, then RESUME Softkey and try again using a different park slot number.
TO UNPARK: Lift Handset or Press SPEAKER Key
Dial *38*
Enter Park Slot Number
Press #Sign
Press CALL Softkey
PAGING: Accesses Telephone Speakers and or overhead to make an Announcement.
TO USE: Enter the code assigned by the system administrator (typically *631)
Press CALL Key
Make Announcement
Hang Up
DO NOT DISTURB: Stops ALL Tones and Ringing, lets you work undisturbed.
Incoming calls either hear a busy tone or if you have voicemail, are transferred to your voicemail.
TO PROGRAM: Leave Handset in place
Dial *08
Press CALL Softkey
Press SPEAKER Key to disconnect
TO CANCEL: Leave Handset in place
Dial *09
Press CALL Softkey
Press SPEAKER Key to disconnect

4
ADDITIONAL FEATURES + USER PROGRAMMING
REDIAL: Redials the last number that you dialed
TO USE: Lift HANDSET or Press SPEAKER Key
Press OK Key or REDIAL Softkey
CONTACTS: Allows you to program numbers to a personal contact list.
TO PROGRAM: Press CONTACTS Softkey
Press MORE Softkey
Press NEW Softkey
Enter Name using the letters on the dial pad
Press Down Arrow Key
Enter Phone Number (include any dialing prefix)
Press SAVE Softkey
TO SEARCH: Press CONTACTS Softkey
Begin spelling the first or last name using the letters on the dial pad
For example, press 7–6–4 to search for Smith.
Press CALL Softkey
CALL FORWARD: Programs your phone to ring at another Extension.
TO PROGRAM EXT: Leave handset in place, Dial *07*, Extension and #, Press CALL Softkey
Press SPEAKER Key to disconnect
TO ACTIVATE: Leave handset in place, Dial *01 hear tone
Press SPEAKER Key to disconnect
TO CANCEL: Leave handset in place, Dial *02 hear tone
Press SPEAKER Key to disconnect
NOTE: A missed call will return to your voicemail as the call was originally intended for you.
CALL HISTORY (RECENTS): Accesses a list of your recent calls answered, missed, dialed and transferred calls
TO USE: Press RECENTS
Scroll to number you wish to dial
TO CALL: Press OK or CALL Softkey
TO DELETE A NUMBER: Press MAIN MENU Key
Press RECENTS
Scroll to number you wish to delete
Select DETAILS
Select DELETE
TO DELETE ALL: Press MAIN MENU Key
Press RECENTS
Press CLEAR ALL
TO ADD TO CONTACTS: Press MAIN MENU Key
Press RECENTS
Press + CONTACTS Softkey
Clear the number from the NAME Field
Enter a Name using the letters on the dial pad
Press SAVE Softkey

5
SELECT RING TYPE: Change the ring type to help distinguish your phone ringing from others.
Press MAIN MENU Key
Select SETTINGS
Select AUDIO SETTINGS
Scroll and Select RING TYPE
Press Select to choose desired Ring tone
Press SAVE Softkey to set Ring tone
SET RING TONE VOLUME
When phone is idle, press VOLUME control
TURN BUTTON CLICKS ON OR OFF
Press MAIN MENU Key
Press SETTINGS
Select AUDIO SETTINGS
Scroll to BUTTON CLICKS
Press CHANGE to turn audio ON or OFF
Press SAVE Softkey
ADJUST THE DISPLAY CONTRAST
Press MAIN MENU Key
Press SETTINGS
Select DISPLAY SETTINGS
Scroll to and Select CONTRAST
Press Left and Right Arrow Keys to increase or decrease contrast
Press SAVE Softkey
ACCESS VOICEMAIL
Press MAIN MENU Key
Scroll to Voicemail
Press SELECT Softkey
Enter Mailbox number and Press #
Enter Password and Press #
Follow Voice Prompts
Or
Dial: * 17
Enter Mailbox number and Press #
Enter Password and Press #
Follow Voice Prompts
IMPORTANT: See voicemail user guide for more detailed information