
ENGLISH 9
Step 2:
To install the housing again (see Fig.10), first guide the
housing carefully to the right and into the diverter. Make
sure that the top cap is facing you and the BRITA logo is
facing down. Secondly, rotate the housing ¼ turn away
from you and upwards. To re-use the filter cartridge, allow
the water to run through for 1 to 2 minutes.
9. BRITA service
In the event of faults, please read the following potential
causes and their remedies. If the problem persists, contact
the authorized distributor for your country.
9.1Troubleshooting
Problem Cause/ Remedy
Problem Cause Remedy
Cannot attach
diverter to the tap.
Determine whether you need an
adapter (see section Installation
— Step 2). If the adapter does
not fit, please contact the official
distributor for your country.
Filtered water drips
out of the water
outlet even when
the tap is turned off.
There is still water under pressure
in the On Tap housing when the
tap is turned off. It is normal for
the filtered water flow to continue
for a few seconds.
Hot water was
accidentally run
through the filter for
a short time.
A small amount of hot water
running through the water filter
will not damage it. However,
make sure you always use cold
water for the filtering process.
Water leaks from
the connection
between the
diverter and the tap.
A) Ensure that you have attached
the diverter to the tap correctly
(do not use any tools!).
B) If the tap has an internal
thread, ensure that the flat
gasket has been fitted right at
the top of the adapter.
Water leaks from
between the
diverter and the On
Tap housing.
Please contact the BRITA service
hotline.
Problem Cause Remedy
Water leaks from
the side of the filter
cartridge cap.
A) Ensure that the filter cartridge
cap has been tightened
properly.
B) Check that the “O-ring” seat
inside the filter cartridge cap is
in correct position.
The electronic
cartridge change
indicator lights do
not flash in filtering
position.
A) Ensure that the battery has
been installed correctly.
B) The battery is exhausted.
See section of “Changing the
battery”.
9.2 BRITA quality guarantee:
For over 40 years, BRITA has stood for constant innovation
and the highest quality in the development of water filter
solutions. To justify high quality requirements at BRITA
there are stringent internal and external quality controls.
9.3 BRITA Satisfaction Guarantee
BRITA is convinced that this BRITA product will satisfy
your demands of quality and performance. If you are not
completely satisfied with your BRITA product, BRITA
guarantees to give you your money back within 30 days
from date of purchase. Please call your local customer
service before sending your OnTap water filter System.
On Tap water filter system is warranted to be free from
defects in material and workmanship at the time of
delivery. Any warranty claims will be voided if defective
installation is deemed to have contributed to malfunction.
Illustration needs to take place in accordance with the
instructions and all relevant plumbing codes and standards.
9.4 BRITA Service hotline
Do you have any questions about your BRITA product,
or on the subject of water filtration? Just give us a call!
You can find the contact details for your BRITA customer
service next to your country code on the back page.
9. BRITA service
7. Changing the battery / 8. Removing the housing
1017032-00-ELA_OnTap_GA_Asia.indb 9 17.12.18 09:22