BT Redcare Classic Replacement User manual

Classic and GSM
Replacement
Installation Guide

Contents
Contents 2
Introduction 3
Product description 3
Technical specifications 5
Box contents 5
Safety notes 6
Work area safety 6
Mounting and wiring 7
Advanced Extra and Connect installation at the alarm panel 7
Mounting the Connect Hub at the customer’s router 9
Set-up and initial configuration 10
Additional configuration 12
WPS button functions 12
Accessing the Connect Hub web server 12
Using Wi-Fi between the Connect Hub and the customer’s router 13
Disable or enable Wi-Fi between the Connect and Connect Hub 14
Establish a connection to the Connect Hub AP using the Search option on
the Advanced Extra unit menu 14
How to increase or decrease the brightness of the Connect Hub LED 16
Troubleshooting 17
Advanced Extra and Connect 17
Between the Connect and Connect Hub 17
Between the Connect Hub and customer’s router 18
Reset to factory defaults 18
Appendices 19
Disposal 19
Disclaimer 19
Support 20
2

Introduction
1. An Advanced Extra signalling
unit, for transmitting alarm
signals via the BT Redcare
network to an Alarm Receiving
Centre (ARC).
2. An easy-to-assemble plug-
in adaptor, for converting the
Advanced Extra unit to the
existing connector layout in the
alarm panel.
Product description
The Classic and GSM replacement kit is designed to provide
an All-IP-compatible alarm signalling unit for installations
fitted with legacy Redcare Classic or GSM signalling modules.
The kit provides a reliable, secure wireless link from the alarm panel to the
customer’s wired broadband network, using IP as the primary signalling path
along with a dual SIM 4G/2G backup path. It’s intended for installations where
a wired connection from the alarm panel to the customer’s broadband router is
difficult to achieve. It can be used for new installs as well as any legacy swap outs.
The kit consists of four main items
3. A Connect module, to plug in to
the Advanced Extra signalling
unit using an Ethernet cable. It’s
designed to be mounted near the
alarm panel.
4. A Connect Hub for plugging in
to the customer’s broadband
router or network.
3

CONFIGURE
PRESS
WPS
Diagram 1: Schematic of a typical system installation
The Connect Hub has a series of LEDs on the front, which change colour to
reflect the Hub’s configuration and status.
The Connect unit mounted at the panel also has an LED inside.
When first powered up in factory default mode it will be orange;
after configuration it becomes blue.
These instructions focus on the installation and set-up of the Connect and
Connect Hub. For more details on the alarm signalling configuration and
standard functions of the Advanced Extra unit, please see the separate
dedicated guide available on the installer hub.
https://www.redcare.bt.com/installer-hub/installation-guides.html
Description Colour when first
powered up
Colour when
ready for set up
Colour when set
up with standard
configuration
Power Blue Blue Blue
ETH (Ethernet) Blue Blue Blue
Wi-Fi Orange Orange Blue
Off Off Off
Redcare IoT Link Orange Orange Blue
Cloud Orange Green Blue
Power ETH WiFi Redcare
IoT Link
Cloud
Colour when first powered up
Cloud
Power ETH WiFi Redcare
IoT Link
Colour when ready for set up
Power ETH WiFi Redcare
IoT Link
Cloud
Colour when set up with standard
configuration
4

Technical
specifications
Box contents
• Advanced Extra signalling unit
• Connect
• Connect Hub
• Plug-in adaptor circuit board
• Network cable x 2
• USB power lead for Connect Hub
Average power figures
Connect 12V @ 60mA or 24V @ 30mA
Connect Hub 5V @ 500mA
Connect Voltage Range 9V-30V
Processor ESP32
Operating range -10 to + 50 degrees Celsius, average
90% non-condensing humidity
Wifi frequency and power 2.4GHz - Maximum transmit power
+20dBm*
Redcare IoT frequency and power: Band 56a - 896 MHz - Maximum
transmit power +7dBm*
Environmental class II
Configuration
Via Advanced Extra (for Connect),
or via the onboard webserver
(Connect Hub)
*The Connect and Connect Hub must be installed 20cm or further from any user or bystander
• Mobile aerial for Advanced Extra
unit
• Purple and grey aerials for
Connect Hub
• Card with Connect Hub network
details
• Recycling information for old
signalling unit.
Connect Device Size (LxWxH)
Connect: 99mm x 64mm x 26mm
Connect Hub: 157mm x 91mm x 22mm
Connect Hub with aerials: 157mm x 109mm x 59mm
Connect Device Weight
Connect: 70g
Connect Hub: 147g
Connect Hub with aerials: 164g
5

Safetynotes
Work area safety
• Keep your work area clean, well-lit,
and free of obstacles.
• Keep the floor and walkways clear
of cables and materials to avoid
trip hazards.
• Keep children and bystanders
away while performing any
installation or maintenance work.
• Remove any left-over materials
when finished, and keep all items
away from children and pets.
Personal safety
• Stay alert and attentive. A moment
of inattention can lead to
personal injury.
• Do not perform installation or
maintenance work when tired, or
under the influence of medication,
drugs or alcohol.
• When starting work on
security system enclosures and
components, make sure the item is
securely fixed to the wall and that
no components or contents (like
the battery) can fall and cause
personal injury.
Warning: Read all safety warnings and instructions carefully. Failure to
heed warnings and follow instructions may result in electric shock, fire risk
and/or personal injury.
• The Connect and Connect Hub
must be installed 20cm or further
away from any user or bystander.
Electrical safety
• Exercise care when working inside
security system enclosures.
• Metallic tools, fingers, body
parts or jewellery coming into
contact with mains wiring
and terminals may cause
electric shock.
• Metallic tools or jewellery
coming into contact with
battery terminals may cause
sparks, personal injury or create
a fire risk.
• Exercise care when drilling into
or inserting fasteners into walls.
There may be pipes and wiring
present in the wall, and contact
with tools or fasteners may result
in electric shock, damage to
premises services, or creation of a
fire risk. Locate wiring, pipes and
services first to avoid accidents.
6

Mountingandwiring
Advanced Extra and Connect installation at the alarm panel
Assembly of the plug-in adaptor to the Advanced Extra unit
If the existing signalling unit is plugged onto the panel, then
assemble the plug-in adaptor to the Advanced Extra unit. If
not, there’s no need to use the plug-in adaptor.
To assemble, follow the instructions printed on the plug-in
adaptor board.
B
B
A
A
Diagram 2: Fixing the plug-in adaptor to the Advanced Extra unit
1. Mount the Advanced Extra/plug-in adaptor in the alarm panel
Contact the Alarm Receiving Centre and put the site on test. Power down the
alarm panel and remove the old signalling unit. Plug in the adaptor assembly,
or alternatively mount the Advanced Extra inside the panel following the
instructions in the Advanced Extra guide.
Attach the external mobile aerial to the Advanced Extra unit and mount the
aerial on a suitable location outside the panel. Do not reuse the existing aerial,
as it may not be suitable for receiving 4G signals. Avoid mounting the aerial on
the metal alarm panel casing, as this can reduce signal strength.
Note: there are two positions for attaching the PCB strips to the main
board, depending on the type of signalling unit being fitted. Align the
mounting brackets on the strips with the correct main board holes. Then
secure the PCB strips in place, using the screws and washers supplied.
7

2. Position the Connect unit and wire to the alarm panel
Gently remove the front of the Connect unit and open the moulding by
unclipping the four lugs.
TO ALARM
PANEL
TO ADVANCED
EXTRA
Diagram 3: Removing the front fascia of the Connect unit and connecting it
Wire alarm cable from the terminals in the Connect unit to a suitable 12v
(60mA) supply in the alarm panel. Alternatively, you can use a 24v 30mA supply.
Plug one of the supplied network cables into the Connect unit and attach the
other end to the Advanced Extra unit in the alarm panel. Make sure the holes
and glands you use on the panel enclosure maintain electrical safety.
3. Reconnect power to the alarm panel.
Reassemble the Connect mouldings and front fascia, and mount it in a good
location for wireless reception close to the panel.
Note: For the best range and transmission, please make sure the Connect
unit is mounted on a vertical wall with the front cover text horizontal (see
diagram to right). Take care to securely fasten the Connect unit to the wall,
as there’s a tamper switch on the back of it. Use either the self-adhesive
pads on the rear or fix with screws using the holes provided.
Diagram 4: Mounting the Connect unit at the alarm panel
8

Mounting the Connect Hub at the customer’s router
1. Assemble the Connect Hub aerials
There are two different aerials for the Connect Hub, one ringed in purple and
one in grey. Make sure they’re screwed to the Connect Hub as per the diagram
below.
PURPLE
RP-SMA
MALE
GREY
SMA
MALE
Diagram 5: Attaching the aerials to the Redcare Connect Hub
2. Plug the Connect Hub into the customer’s network and power
The Connect Hub is powered via the USB cable supplied - usually this can be
plugged in to the auxiliary USB output on the customer’s router. If that output
isn’t available, use a suitable USB adaptor power supply (5v 500mA). The USB
power cable between the Connect Hub and the customer’s router and/or a USB
mains plug should be no longer than three metres.
Plug in the second network cable from the Connect Hub to a spare port on the
customer’s router. Alternatively, plug into a convenient RJ45 socket or network
switch on the customer’s wired network.
3. Power up the Connect Hub
USB power cable
Ethernet cable
Diagram 6: Connecting the Redcare Connect Hub to the customer’s router
Check the Connect Hub’s status LEDs. After initial power-up and the unit is
ready for configuration they should be illuminated as follows:
Power Blue
ETH (Ethernet) Blue
Wi-Fi Orange
Off
Redcare IoT Link Orange
Cloud Green
Once you’re connected correctly, move on to "Set-up and initial configuration"
on page 10.
Alternative installation method for Connect Hub via Wi-Fi
The best way to install the Connect Hub is via a wired IP connection to the
customer’s router. Where this isn’t possible, the Hub can be connected via wi-fi.
See "Additional configuration" on page 12 for details.
Cloud
Power ETH WiFi Redcare
IoT Link
9

Here’s how to configure the Advanced Extra unit with
Connect products.
Before you start:
• Make sure the ETH LED is blue on the Connect Hub - this means your
Connect Hub is connected to the customer’s router via Ethernet.
• Make sure the IOT and Wifi LEDs on the Connect Hub are orange – this
means they’re not connected to any device.
Now, press and hold the Enter key on the front of the Advanced Extra unit to
enter the configuration menu.
TO BEGIN...
PRESS AND HOLD
ENTER KEY
WILL APPEAR
CONFIGURATION
Diagram 7: Configuring the Redcare Advanced unit
Set-upandinitial
configuration
Continue through the menu structure pressing buttons as indicated below
9.
11.
10.
Hub Discovery
WPS
Hub Discovery
Discovering...
Notice -
Done!
Press and hold
1. 2.
3. 4.
5. 6.
7. 8.
Configuration Inputs
Network Eth/Connect
Ethernet
Eth/ Connect*
Ethernet
Notice -
Saved!
Eth/Connect*
Connect
Eth/Connect
Connect
Press and hold
10