BT Redcare Classic Replacement User manual

Classic and GSM
Replacement
Installation Guide

Contents
Contents 2
Introduction 3
Product description 3
Technical specifications 5
Box contents 5
Safety notes 6
Work area safety 6
Mounting and wiring 7
Advanced Extra and Connect installation at the alarm panel 7
Mounting the Connect Hub at the customer’s router 9
Set-up and initial configuration 10
Additional configuration 12
WPS button functions 12
Accessing the Connect Hub web server 12
Using Wi-Fi between the Connect Hub and the customer’s router 13
Disable or enable Wi-Fi between the Connect and Connect Hub 14
Establish a connection to the Connect Hub AP using the Search option on
the Advanced Extra unit menu 14
How to increase or decrease the brightness of the Connect Hub LED 16
Troubleshooting 17
Advanced Extra and Connect 17
Between the Connect and Connect Hub 17
Between the Connect Hub and customer’s router 18
Reset to factory defaults 18
Appendices 19
Disposal 19
Disclaimer 19
Support 20
2

Introduction
1. An Advanced Extra signalling
unit, for transmitting alarm
signals via the BT Redcare
network to an Alarm Receiving
Centre (ARC).
2. An easy-to-assemble plug-
in adaptor, for converting the
Advanced Extra unit to the
existing connector layout in the
alarm panel.
Product description
The Classic and GSM replacement kit is designed to provide
an All-IP-compatible alarm signalling unit for installations
fitted with legacy Redcare Classic or GSM signalling modules.
The kit provides a reliable, secure wireless link from the alarm panel to the
customer’s wired broadband network, using IP as the primary signalling path
along with a dual SIM 4G/2G backup path. It’s intended for installations where
a wired connection from the alarm panel to the customer’s broadband router is
difficult to achieve. It can be used for new installs as well as any legacy swap outs.
The kit consists of four main items
3. A Connect module, to plug in to
the Advanced Extra signalling
unit using an Ethernet cable. It’s
designed to be mounted near the
alarm panel.
4. A Connect Hub for plugging in
to the customer’s broadband
router or network.
3

CONFIGURE
PRESS
WPS
Diagram 1: Schematic of a typical system installation
The Connect Hub has a series of LEDs on the front, which change colour to
reflect the Hub’s configuration and status.
The Connect unit mounted at the panel also has an LED inside.
When first powered up in factory default mode it will be orange;
after configuration it becomes blue.
These instructions focus on the installation and set-up of the Connect and
Connect Hub. For more details on the alarm signalling configuration and
standard functions of the Advanced Extra unit, please see the separate
dedicated guide available on the installer hub.
https://www.redcare.bt.com/installer-hub/installation-guides.html
Description Colour when first
powered up
Colour when
ready for set up
Colour when set
up with standard
configuration
Power Blue Blue Blue
ETH (Ethernet) Blue Blue Blue
Wi-Fi Orange Orange Blue
Off Off Off
Redcare IoT Link Orange Orange Blue
Cloud Orange Green Blue
Power ETH WiFi Redcare
IoT Link
Cloud
Colour when first powered up
Cloud
Power ETH WiFi Redcare
IoT Link
Colour when ready for set up
Power ETH WiFi Redcare
IoT Link
Cloud
Colour when set up with standard
configuration
4

Technical
specifications
Box contents
• Advanced Extra signalling unit
• Connect
• Connect Hub
• Plug-in adaptor circuit board
• Network cable x 2
• USB power lead for Connect Hub
Average power figures
Connect 12V @ 60mA or 24V @ 30mA
Connect Hub 5V @ 500mA
Connect Voltage Range 9V-30V
Processor ESP32
Operating range -10 to + 50 degrees Celsius, average
90% non-condensing humidity
Wifi frequency and power 2.4GHz - Maximum transmit power
+20dBm*
Redcare IoT frequency and power: Band 56a - 896 MHz - Maximum
transmit power +7dBm*
Environmental class II
Configuration
Via Advanced Extra (for Connect),
or via the onboard webserver
(Connect Hub)
*The Connect and Connect Hub must be installed 20cm or further from any user or bystander
• Mobile aerial for Advanced Extra
unit
• Purple and grey aerials for
Connect Hub
• Card with Connect Hub network
details
• Recycling information for old
signalling unit.
Connect Device Size (LxWxH)
Connect: 99mm x 64mm x 26mm
Connect Hub: 157mm x 91mm x 22mm
Connect Hub with aerials: 157mm x 109mm x 59mm
Connect Device Weight
Connect: 70g
Connect Hub: 147g
Connect Hub with aerials: 164g
5

Safetynotes
Work area safety
• Keep your work area clean, well-lit,
and free of obstacles.
• Keep the floor and walkways clear
of cables and materials to avoid
trip hazards.
• Keep children and bystanders
away while performing any
installation or maintenance work.
• Remove any left-over materials
when finished, and keep all items
away from children and pets.
Personal safety
• Stay alert and attentive. A moment
of inattention can lead to
personal injury.
• Do not perform installation or
maintenance work when tired, or
under the influence of medication,
drugs or alcohol.
• When starting work on
security system enclosures and
components, make sure the item is
securely fixed to the wall and that
no components or contents (like
the battery) can fall and cause
personal injury.
Warning: Read all safety warnings and instructions carefully. Failure to
heed warnings and follow instructions may result in electric shock, fire risk
and/or personal injury.
• The Connect and Connect Hub
must be installed 20cm or further
away from any user or bystander.
Electrical safety
• Exercise care when working inside
security system enclosures.
• Metallic tools, fingers, body
parts or jewellery coming into
contact with mains wiring
and terminals may cause
electric shock.
• Metallic tools or jewellery
coming into contact with
battery terminals may cause
sparks, personal injury or create
a fire risk.
• Exercise care when drilling into
or inserting fasteners into walls.
There may be pipes and wiring
present in the wall, and contact
with tools or fasteners may result
in electric shock, damage to
premises services, or creation of a
fire risk. Locate wiring, pipes and
services first to avoid accidents.
6

Mountingandwiring
Advanced Extra and Connect installation at the alarm panel
Assembly of the plug-in adaptor to the Advanced Extra unit
If the existing signalling unit is plugged onto the panel, then
assemble the plug-in adaptor to the Advanced Extra unit. If
not, there’s no need to use the plug-in adaptor.
To assemble, follow the instructions printed on the plug-in
adaptor board.
B
B
A
A
Diagram 2: Fixing the plug-in adaptor to the Advanced Extra unit
1. Mount the Advanced Extra/plug-in adaptor in the alarm panel
Contact the Alarm Receiving Centre and put the site on test. Power down the
alarm panel and remove the old signalling unit. Plug in the adaptor assembly,
or alternatively mount the Advanced Extra inside the panel following the
instructions in the Advanced Extra guide.
Attach the external mobile aerial to the Advanced Extra unit and mount the
aerial on a suitable location outside the panel. Do not reuse the existing aerial,
as it may not be suitable for receiving 4G signals. Avoid mounting the aerial on
the metal alarm panel casing, as this can reduce signal strength.
Note: there are two positions for attaching the PCB strips to the main
board, depending on the type of signalling unit being fitted. Align the
mounting brackets on the strips with the correct main board holes. Then
secure the PCB strips in place, using the screws and washers supplied.
7

2. Position the Connect unit and wire to the alarm panel
Gently remove the front of the Connect unit and open the moulding by
unclipping the four lugs.
TO ALARM
PANEL
TO ADVANCED
EXTRA
Diagram 3: Removing the front fascia of the Connect unit and connecting it
Wire alarm cable from the terminals in the Connect unit to a suitable 12v
(60mA) supply in the alarm panel. Alternatively, you can use a 24v 30mA supply.
Plug one of the supplied network cables into the Connect unit and attach the
other end to the Advanced Extra unit in the alarm panel. Make sure the holes
and glands you use on the panel enclosure maintain electrical safety.
3. Reconnect power to the alarm panel.
Reassemble the Connect mouldings and front fascia, and mount it in a good
location for wireless reception close to the panel.
Note: For the best range and transmission, please make sure the Connect
unit is mounted on a vertical wall with the front cover text horizontal (see
diagram to right). Take care to securely fasten the Connect unit to the wall,
as there’s a tamper switch on the back of it. Use either the self-adhesive
pads on the rear or fix with screws using the holes provided.
Diagram 4: Mounting the Connect unit at the alarm panel
8

Mounting the Connect Hub at the customer’s router
1. Assemble the Connect Hub aerials
There are two different aerials for the Connect Hub, one ringed in purple and
one in grey. Make sure they’re screwed to the Connect Hub as per the diagram
below.
PURPLE
RP-SMA
MALE
GREY
SMA
MALE
Diagram 5: Attaching the aerials to the Redcare Connect Hub
2. Plug the Connect Hub into the customer’s network and power
The Connect Hub is powered via the USB cable supplied - usually this can be
plugged in to the auxiliary USB output on the customer’s router. If that output
isn’t available, use a suitable USB adaptor power supply (5v 500mA). The USB
power cable between the Connect Hub and the customer’s router and/or a USB
mains plug should be no longer than three metres.
Plug in the second network cable from the Connect Hub to a spare port on the
customer’s router. Alternatively, plug into a convenient RJ45 socket or network
switch on the customer’s wired network.
3. Power up the Connect Hub
USB power cable
Ethernet cable
Diagram 6: Connecting the Redcare Connect Hub to the customer’s router
Check the Connect Hub’s status LEDs. After initial power-up and the unit is
ready for configuration they should be illuminated as follows:
Power Blue
ETH (Ethernet) Blue
Wi-Fi Orange
Off
Redcare IoT Link Orange
Cloud Green
Once you’re connected correctly, move on to "Set-up and initial configuration"
on page 10.
Alternative installation method for Connect Hub via Wi-Fi
The best way to install the Connect Hub is via a wired IP connection to the
customer’s router. Where this isn’t possible, the Hub can be connected via wi-fi.
See "Additional configuration" on page 12 for details.
Cloud
Power ETH WiFi Redcare
IoT Link
9

Here’s how to configure the Advanced Extra unit with
Connect products.
Before you start:
• Make sure the ETH LED is blue on the Connect Hub - this means your
Connect Hub is connected to the customer’s router via Ethernet.
• Make sure the IOT and Wifi LEDs on the Connect Hub are orange – this
means they’re not connected to any device.
Now, press and hold the Enter key on the front of the Advanced Extra unit to
enter the configuration menu.
TO BEGIN...
PRESS AND HOLD
ENTER KEY
WILL APPEAR
CONFIGURATION
Diagram 7: Configuring the Redcare Advanced unit
Set-upandinitial
configuration
Continue through the menu structure pressing buttons as indicated below
9.
11.
10.
Hub Discovery
WPS
Hub Discovery
Discovering...
Notice -
Done!
Press and hold
1. 2.
3. 4.
5. 6.
7. 8.
Configuration Inputs
Network Eth/Connect
Ethernet
Eth/ Connect*
Ethernet
Notice -
Saved!
Eth/Connect*
Connect
Eth/Connect
Connect
Press and hold
10

Now, press the WPS button on the rear of the Connect Hub until the power
LED turns purple/white, and then release – all the LEDs will brighten and then
darken over a couple of seconds.
WPS
BUTTON
Diagram 8: Location of WPS button on Connect Hub
Shortly afterwards the network ID will appear on the Advanced Extra unit
display, in a format like Redcare_1234. If the Network ID matches the Network
details shown on the card included with the unit, press and hold the UP arrow
on the Advanced Extra unit to exit.
Connect Hub Network Details
SSID: Redcare_1234
Password: 56789012
Diagram 9: Network details card included in box
Once connected, you should see:
• The IoT, WiFi and Cloud LEDs on the Connect Hub turn blue.
Power ETH WiFi Redcare
IoT Link
Cloud
• The Connect Device LED turn blue (not visible).
• On the Advanced Extra unit OLED display:
Path: Connect
Registered (Wifi + IoT)
Connect Strength
[] [-58]
Complete any set-up needed on the Advanced Extra unit, following the
Advanced or Advanced Extra installation guide, to work with the alarm panel.
The Classic and GSM replacement kit should now be working correctly.
You should now also be able to see the status of the Connect Kit from the
installer app or portal, including the signal strength and link status further down
on the main page for the device.
Main
View advanced system info
SSID
Wifi Signal
IoT Signal
Mobile1 Signal
Mobile1 Operator
Redcare_9906
Excellent
Excellent
Fair
23430
11

Power ETH WiFi Redcare
IoT Link
Cloud
Press WPS + PWR LED on then
release WPS button = WPS to
Connect (see "Set-up and initial
configuration" on page 10).
Power ETH WiFi Redcare
IoT Link
Cloud
Press WPS + PWR and ETH LEDs
on then release WPS button = Web
server mode, see below.
Power ETH WiFi Redcare
IoT Link
Cloud
A long press of the WPS button on
the Connect Hub until all LEDs go off
cancels all actions.
Accessing the Connect Hub web server
Use one of the following methods to access the webserver.
1. Using Redcare Wi-Fi AP (Access Point) from your mobile
1.1. Press the WPS button on the Connect Hub, and hold it until both the
Power and ETH LEDs turn purple. Then release the button.
1.2. The Power LED will start flashing.
1.3. Now open the Wi-Fi settings on an IOS or Android phone and search for
Redcare AP (see the SSID on the network card <Redcare_xxxx>).
1.4. Select the Redcare AP and connect. The default password is first eight
digits of the Connect Hub serial number.
1.5. Now navigate to 192.168.111.1 to get the Connect Hub webserver login
page.
Additional
configuration
WPS button functions
You can use the WPS button on the rear of the Connect Hub to
put the system into various different configuration modes.
WPS
BUTTON
Diagram 10: WPS button on the Connect Hub
When you press the WPS button, the LED lights on the front of the unit
illuminate starting from the left. Each number of illuminated lights indicates a
different configuration mode.
12

1.6. Contact the Redcare technical helpdesk on 0800 800 628 option 3, or
your Regional Technical Manager, for the default login details.
1.7. To exit AP mode press and hold the WPS button until all LEDs are
illuminated in sequence, then release the button. The Connect Hub will
go back to its normal operational mode.
Note: the device will automatically exit the web server after 20
minutes’ inactivity.
2. Direct connection via ethernet cable to a laptop from the Connect Hub
Prior to connecting to the customer’s router:
2.1. Temporarily configure your laptop ethernet adaptor with a static IP
address, using the following settings:
IP: 192.168.222.10
Sub net: 255.255.255.0
Gateway: 192.168.222.222
2.2. Press the WPS button on the Connect Hub and hold it until both the
Power and ETH LEDs turn purple, then release the button.
2.3. The Power LED will start flashing.
2.4. Navigate to 192.168.222.221 to get the Connect Hub webserver
login page.
2.5. Please contact the Redcare Technical helpdesk on 0800 800 628
option 3, or your Regional Technical Manager for the default
login details.
2.6. To exit webserver mode, press and hold the WPS button until all LEDs
are illuminated in sequence then release the button. The Connect Hub
will return to normal operational mode.
Note: the device will automatically exit the webserver after 20
minutes’ inactivity.
3. Using the IP of the Connect Hub assigned by the customer’s router
This method is best to use if you’ve temporarily connected an Ethernet cable
between the Connect Hub and your customer’s router.
3.1. Press the WPS button on the Connect Hub and hold it until both the
Power and ETH LEDs turn purple, then release the button.
3.2. The Power LED will start flashing.
3.3. Log in to the customer’s router and find out the IP assigned to the
Connect Hub. It’ll be shown in the DHCP table as Espressif.
3.4. Now navigate to that IP address to see the Connect Hub web server
login page.
Note: the device will automatically exit the web server after 20
minutes’ inactivity.
Using Wi-Fi between the Connect Hub and the
customer’s router
Note: We strongly recommend the use of a wired Ethernet connection
between the Connect Hub and the customer’s router.
If this isn’t possible, you can connect the Connect Hub to the customer’s wi-fi.
A potential problem with this method is if the customer changes their Wi-Fi
password or SSID, or changes their router and so has a new SSID or password,
the Hub connection will stop working. You should use this option with caution,
and make your customer aware of the risk.
Before starting this process, make sure that the Ethernet lead is removed
from the rear of the Connect Hub.
1. Navigate to the Connect Hub web server login page using one of the
methods in "Accessing the Connect Hub web server" on page 12.
2. Log in to the Connect Hub web server and go to Settings > Network
3. Now select WAN interface as Wi-Fi and click save.
13

4. Click WAN WPS button on the settings page, all LEDs on the Connect Hub
(except power) will brighten and darken during the pairing process.
Note: A dial will also be displayed on the settings page to indicate pairing
in progress
5. Press the WPS button on your customer's router. When pairing is complete
the LEDs will return to their previous state (i.e. no longer going from bright
to dark).
6. Go to the System Status page, the Connect Hub should now be connected
to the customers router, this is indicated by 'WAN (Wifi) Path OK'.
Manual search for customer wi-fi network
If a WPS button is not available on the customer router then use the search
option in settings.
Settings
Network
Wifi WAN
WAN Interface
Select Wifi Network
Wifi
WAN WPS
Search
BTBHub6-7N3K
BTBHub6-5A6V
Avengers
BTBHub6-2J2L
DONGLE-5F8267
BTWi-fi
BTBHub6-3R9C
1. Click search. The unit will do a scan of available networks.
2. Now select the SSID of the customer's Wi-Fi network, provide the password
and save.
3. Go to the system status page. You’ll see Connect Hub is now connected to
the user Hub, as shown below:
Status
System Status
WAN (Wifi) Path
WAN Wifi SSID
WAN Wifi Signal
Access Point SSID
Redcare IoT Radio
Ok
BTBHub6-7N3K
Excellent
Redcare_9906
Ok
Redcare IoT Signal
Redcare Wifi Link
Excellent
Fault
Disable or enable Wi-Fi between the Connect and
Connect Hub
1. Access the Connect Hub webserver by using any of the methods described
in "Accessing the Connect Hub web server" on page 12.
1.1. In the webserver, go to Menu > Settings and select Access Points from
the drop-down menu.
1.2. On the Access Point page, you’ll see the single SSID (Redcare_xxxx)
and password. Both the IOT and wi-fi should be enabled as default
settings.
1.3. You can enable and disable the Wi-Fi here. The IoT radio should remain
switched on.
Establish a connection to the Connect Hub AP using the
Search option on the Advanced Extra unit menu
If you haven’t been able to establish a connection to the Connect and Connect
Hub by pressing the WPS button, try the following method.
1. Make sure both the Advanced Extra unit and Connect device are in their
default state .
14

TO BEGIN...
PRESS AND HOLD
ENTER KEY
WILL APPEAR
CONFIGURATION
Diagram 11: Configuring the Advanced Extra unit
1. 2.
3. 4.
5. 6.
7. 8.
9.
11.
10.
Configuration Inputs
Network Eth/Connect
Ethernet
Connect Search
Eth/ Connect*
Ethernet
Notice -
Saved!
Eth/Connect*
Connect
Eth/Connect
Connect
Completed
Connect Search
Scanning
12.
Connect SSID
Redcare_xxxx
13. Saved 14.
Connect passcode
xxxxxxxx
15. Connnect passcode
12345678
16.
Saved
Press and hold
Press and hold
Insert the Connect passcode from the
supplied information card using the up/down
keys and pressing the enter button.
Now press the WPS Button until just the
power LED turns purple/white, then release.
Check SSID is as per
supplied information card
15

Return to the scrolling OLED display and check that the following is displayed:
Path: Connect
Registered
Connect Strength
[] [-58]
Then check the Advanced Extra unit is accessible via the app and portal.
We recommend at least 1 bar is shown however it may still connect with X
displayed.
To improve the signal, the Ethernet cable and power wiring to the Connect can
be changed out for a longer run to enable the Connect to be placed in an area
where a better signal can be obtained.
For both Wifi and Redcare IoT:
• -90 dBm and less: X is displayed
• -89 dBm to -80 dBm: One bar [ ]
• -79 dBm to -67 dBm: Two bars [ ]
• -66 dBm to -50 dBm: Three bars [ ]
• -50 dBm and above: Four bars [ ]
How to increase or decrease the brightness of the Connect
Hub LED
You can adjust the brightness of the Connect Hub LED using the web server.
1. Log into the Connect Hub webserver using any of the methods mentioned
in "Accessing the Connect Hub web server" on page 12.
2. Navigate to Settings > Connect Hub LED Brightness
3. Select LED Brightness in the drop-down menu and choose between Off,
Low, Medium or High.
16

Troubleshooting
Check the colour of the status LEDs on the front of the Connect Hub, as this can
help you identify the source of any connectivity issue. The correct colours are
shown in the right-hand column of the table below.
Description Colour when
first powered up
Colour when set up with
standard configuration
Power Blue Blue
ETH (Ethernet) Blue Blue
Wi-Fi Orange Blue
Off Off
Redcare IoT Link Orange Blue
Cloud Orange Blue
Advanced Extra and Connect
If the Connect unit is set up correctly, the Advanced Extra scrolling display will
show:
Path: Connect
Registered (Wifi + IoT)
The LED inside the Connect unit will also be blue.
If the LED inside the Connect unit is orange, it isn’t paired with the Connect
Hub. Try repeating "Set-up and initial configuration" on page 10, or manually
connecting the Connect Hub to the Advanced Extra using the instructions in
"Establish a connection to the Connect Hub AP using the Search option on the
Advanced Extra unit menu" on page 14.
If the LED isn’t illuminated, check the Connect unit has power from a suitable
12V@60mA or 24V@30mA power source. Also check the network cable
between the Connect and Advanced Extra unit has been plugged in fully, with a
‘click’ at both ends.
Between the Connect and Connect Hub
Make sure the Wi-Fi and Redcare IoT Link LEDs are both blue in colour on the
Connect Hub. If they’re orange, the Connect and Connect Hub aren’t paired.
Try repeating "Set-up and initial configuration" on page 10, or manually
connecting the Connect Hub to the Advanced Extra using the instructions in
"Establish a connection to the Connect Hub AP using the Search option on the
Advanced Extra unit menu" on page 14.
If this doesn’t work, consider if you can improve the location of the Connect and
Connect Hub to give a better line of sight and range. In outdoor environments
the products will have a range of several hundred metres, but this can be
reduced inside a building. For example, a long diagonal path through a
reinforced concrete floor will reduce range. If you can plug the Connect Hub
into an alternative RJ45 network socket on the building network, this may
improve communication with the Connect.
17

Between the Connect Hub and customer’s router
Make sure the Ethernet and Cloud LEDs are both blue in colour on the Connect
Hub. If there are no lights on the Connect Hub, check the USB power supply.
If you’re powering the Connect Hub from the USB output on the customer’s
router, note that in certain situations the power supply may not be operational.
Some routers won’t enable a USB power supply until they’ve successfully set up
an internet connection, so first make sure the customer’s router isn’t rebooting
and has connected to the internet.
If the Ethernet LED is off or orange in colour, there’s no wired connectivity to the
customer’s router. Check the cable is plugged in fully with a ‘click’ at both ends,
or if into a building network socket, that it’s connected to the customer’s router.
The Connect Hub is set to DHCP by default, so it should find your customer’s
router and be allocated an IP address. It’s worth noting, though:
• The device uses host names for establishing connection to the servers so
you’ll need DNS addresses.
• No ports need to be forwarded in the incoming direction. The outgoing TCP
connection connects to port 443 or 10443 on the BT Redcare network, so
you would need to allow outgoing access to port 443 or 10443 if you block
that by default.
• Only TCP is needed from your network.
• NAT is not required.
• The Connect Hub establishes an outgoing TCP connection from your
network to the BT Redcare platform. Once this outgoing TCP connection has
been established, traffic over that connection is two-way.
If the Cloud LED is green rather than blue, it may be that the Advanced Extra
unit hasn’t registered on the Redcare network. Check the Advanced Extra
OLED scrolling screen - if blank, press the enter button on the Advanced Extra
to wake the screen up. If it shows that the unit hasn’t registered, please refer to
the Advanced manual to check settings.
Reset to factory defaults
RESET
BUTTON
Diagram 12: Rear of Connect Hub with reset button indicated
a) You can reset the Connect Hub using the recessed button on the rear of the
unit. Press and hold for around five seconds until the front LEDs start to
flash. After reset the LEDs should be in the factory default colours, as shown
at the start of "Troubleshooting" on page 17.
b) The Connect Panel device resets along with the Advanced Extra unit from
the display on the Advanced Extra as follows:
1. 2.
3. 4.
Configuration Inputs
Restore Defaults Notice -
Done!
Press until
Press and hold
Note: The config menu can be exited at any time without saving any changes
by pressing for 5s. This will take you back to the scrolling status display.
18

Appendices
Disposal
The symbol shown here and on the product, means that the product is classed
as Electrical or Electronic Equipment and should not be disposed of with other
household or commercial waste at the end of its working life.
The Waste Electrical and Electronic Equipment (WEEE) Directive (2012/19/
EU) has been put in place to recycle products using the best available recovery
and recycling techniques to minimise the impact on the environment, treat any
hazardous substances and avoid the increasing landfill.
Product disposal instructions for users
Please dispose of the product as per your local authority’s recycling processes.
For more information, please contact your local authority or retailer where the
product was purchased.
The product may be returned to the freepost address below:
BT Supply Chain
Darlington Road
Northallerton
North Yorkshire
DL6 2PJ
Disclaimer
The manufacturer or his agents disclaim responsibility for any damage, financial
loss or injury caused to any equipment, property or persons resulting from any
use of this equipment. The manufacturer is not liable for any purely economic
loss arising from any use of this equipment. All responsibility and liability in the
use of BT Redcare products are assumed by the user.
This unit is designed to be used in customer premises. Use of this equipment in
other locations may void warranty.
19

Offices worldwide
The services described in this publication are subject to availability and may be modified from time to time.
Services and equipment are provided subject to British Telecommunications plc’s respective standard conditions of
contract. Nothing in this publication forms any part of any contract.
© British Telecommunications plc 2023. Registered office: 1 Braham Street, London, E1 8EE. Registered in
England No. 1800000.
March 2023
Support
For help with your BT Redcare installation, please contact our helpdesk on:
0800 800 628 (option 3).
20