BT Redcare Essential IP User manual

Essential IP
Installation Guide

Contents
Introduction 3
Product description 3
Specifications 4
Mounting and wiring 5
Removal of cover 5
Mounting 5
Connection terminals 5
Power connections 6
Alarm inputs 6
Outputs 7
Serial data connections 7
Dial capture 7
Ethernet connection 7
Wi-fi connection 7
Aerial connection (for wi-fi only) 7
Programming 8
Wi-fi 8
Wired Ethernet 8
Unit initialisation 8
Status display 8
Wired Ethernet 9
Wi-fi 9
Signal strength 10
Pin inputs 11
Default outputs 11
Configuration 12
Pin Learn 12
Configuration menu programming 12
Button configuration 13
Main menu display 14
Inputs 14
Outputs 17
Network 18
Setting a static IP, netmask and
gateway address in Ethernet mode 19
Setting a static IP, netmask and
gateway address in Wi-fi mode 29
App passcode 34
Serial connection panel type 34
Diagnostics 36
Web server using the
Essential IP access point 37
Restore defaults 38
Web server 39
The menu 39
Main status display 40
Status bar 41
Main Alarm status 42
System Status 42
Events 44
The Settings sub-menu 44
Status 44
Network 45
Users 47
GPIO 48
Name Editor 50
Panel 51
Keyswitch 52
Reports 54
Ultrasync 54
Reset defaults 55
Logout 55
Interconnection monitoring 56
End of Line 56
What happens when pins
are configured and wired in this way 57
Panel Upload Download and Enhanced
format signalling (SIA/CID) 57
Dial Capture 57
Serial panel connections 57
Connection advice 58
Alarm list 59
Disposal 60
Product disposal instructions for users 60
Disclaimer 60
Glossary 61
Support 61
Approvals 62
2

Essential IP is a single path alarm signalling unit for transmitting alarm signals from a
customer’s alarm panel, via the BT Redcare network, to an Alarm Receiving Centre (ARC).
It uses the pass-through mode of operation.
Essential IP uses IP for its alarm transmission path via the customer’s router or network
switch. The unit is designed for use in security systems. It communicates via the BT Redcare
network; the customer must have a valid TA (Terminal Adapter) account for the unit to
communicate. The unit’s serial number will already be associated with the TA account.
Once connected to the platform, the unit uses a poll and response check to determine
path status. When the path fails, a total path failure is generated by the platform.
The unit has eight general purpose alarm inputs and two outputs, making it suitable
for connection to most common alarm panels.
Introduction
Product description
Figure 1 – Essential IP (not to scale)
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Specifications
Primary path fail reporting 60 mins
Alarm transmission category EN standards / PD6669 (UK) SP2
PD6669, ENSO131 (2017) Grade 2
Grade option (Table 10 EN50131 2017) 2A, 2B
Environmental class II
Information and Substitution security AES256
Size: 95mm x 67mm x 17mm
Weight: 73g
Power: 9V – 30V
Current:
Alarm inputs: Eight general purpose inputs numbered 1-8. (-0.5V – 30V)
Alarm threshold: High >2V, and Low <1.3V
Outputs: 2 X Relay NO C NC (COMMS, FUNC). Max rating 1A @ 30V DC
RS232 port: Remote panel access (UDL) and signalling to some intruder panel types
RS485 port: Remote panel access (UDL) and signalling to some intruder panel types
Configuration: Using on-board configuration buttons, web portal or app
Processor: STM32
Operating range: -10 to + 50 degrees Celsius, average 90% non-condensing humidity
Average Normal Operation Average Max loading (inc relays
and dial capture operated)
IP (Ethernet) @12V 80mA 160mA
IP (wi-fi) @12V 80mA 160mA
4

Figure 2 – Layout of terminals (not to scale)
Mounting and wiring
Removal of cover
Remove the top cover by gently releasing each of the four clips on the base of the unit.
This can be done by pushing the clips outwards with a screwdriver blade.
You shouldn’t need access to the inside of the unit.
Mounting
Mount the unit inside the alarm panel, or inside a separate powered housing, using the
sticky mounting pads supplied.
For security installations, the enclosure must meet or exceed the protection requirements
of the particular security grade for the whole installation, as per EN 50131-1.
For wi-fi installations, mount the supplied aerial vertically outside of the housing by
removing the adhesive backing.
5
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Connection terminals
The screw terminals for the alarm inputs are suitable for use with a standard 3mm blade
terminal screwdriver.
Power connections
Power to the unit is via two screw terminals at the centre, with positive to the right,
nearest Pin 5.
The supply voltage range is 9V to 30V. We’ve designed the unit to be connected to
the auxiliary power output on an associated alarm panel, or separate powered
enclosure. For use with intruder alarm panels, the power supply must meet the
requirements of EN 50131-6.
Make sure the power source is sufficient to power all devices connected (see power
requirements in the specification section for more information). The account at the Alarm
Receiving Centre (ARC) should be put ‘on test’ before powering up, as the unit will send
signals following initialisation
Alarm inputs
The unit has eight alarm inputs, presented on screw terminals along the bottom of the
unit. These are labelled as Pin 1-4 and 5-8.
By default, the eight alarm inputs need a positive condition to be presented to send an
alarm. (Default = Positive applied). This can be changed using the Pin Learn button or
through the configuration menu. See later section on Configuration for details.
Input (Pin) Use
1
2 Hold up alarm
3Intruder alarm
4 Open / Close (Set / Unset) (FUNC output can be set up as RPS in conjunction with Pin 4)
5 – 6 General alarm
7Confirmed alarm
8General alarm
Figure 3 – Alarm input allocations. Functions must be agreed with your ARC.
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Outputs
There are two relay outputs on screw terminals at the top of the unit.
Output 1 is COMMS, Output 2 is FUNC.
See further sections on outputs for a detailed explanation.
Serial data connections
The serial data connection labelled TX, RX, B and A is configurable for RS485
or RS232 connection, depending on the panel.
This is done in the configuration menu. These ports allow serial alarm panel connection.
See the Panel Upload-Download section.
Dial capture
The dial capture (DIAL CAP) terminals allow the unit to interface with an alarm panel’s
digital communicator. The alarm panel can then send SIA, CID or Fast Format messages
through the unit to the ARC.
You can also use dial capture for upload-download UDL, allowing remote access with
some types of alarm panel.
Ethernet connection
Connect the Ethernet port to a suitable Ethernet network using CAT5 cable.
For most IP installations you can use a standard Ethernet patch cable.
Wi-fi connection
2.4Ghz b/g/n wi-fi is available as an alternative to the wired Ethernet connection.
Aerial connection (for wi-fi only)
Connect the supplied aerial to the MMCX connector on the top right of the unit. Place
the aerial in a vertical position that receives the best wi-fi coverage. Carry out a survey to
establish the best location.
If necessary, a selection of high gain and extension aerials are available from the BT
Redcare shop at btinstallershop.com
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Programming
Simple set up, out of the box
Wi-fi
If you’re going to connect over wi-fi, the easiest way to set up is using WPS.
Power up the unit. Press the WPS button on your customer’s router and within two
minutes, press and hold the up arrow marked with WPS on the Essential IP unit.
The display will initially show ‘Discovering’, then ‘Connecting’. When successfully
connected to the platform, it’ll show ‘Path Wi-fi Registered’.
Wired Ethernet
When not using wi-fi you can wire an Ethernet cable into the customers’ router or
network. The unit’s default set-up is to use an Ethernet connection, unless WPS is used.
Wire in the Ethernet cable, power up the unit, and it’ll start to connect to the platform.
When successfully connected, the display will read ‘Path: Ethernet Registered’.
Unit initialisation
The unit will immediately attempt to connect to the BT Redcare platform. It’ll typically
complete path establishment to either Ethernet or wi-fi within 60 seconds from power up.
Ethernet/wi-fi 60s
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Wired Ethernet
In its normal working state, the unit will cycle through its display.
Wi-fi
IP Path and if registered with
the platform.
Path: Ethernet
Registered
Service Grade – shows the
EN Performance category.
Service Grade
Redcare SP2 IP
The unit can only determine performance category while in contact with the platform.
The unit will not show the performance category until it’s registered and can retrieve the
profile from the platform.
Pin status – any outstanding alarm
pins will be shown. If no pins are in
the alarm state, then pin status will
not be shown.
IP Path and if registered with
the platform.
Path: Wifi
Registered
The unit may also show Low Battery,
if the supply voltage is below the
supply threshold.
The unit may also show Low Battery,
if the supply voltage is below the
supply threshold.
Alarms Battery
Low Battery
Alarms GPI Alarm
3
Wi-fi signal strength – two bars
or more is the recommended
signal level.
Service Grade – shows the
EN Performance category.
Pin status – any outstanding
alarm pins will be shown. If no
pins are in the alarm state, then
pin status will not be shown.
Service Grade
Redcare SP2 IP
The unit can only determine performance category while in contact with the platform.
The unit will not show the performance category until it’s registered and can retrieve the
profile from the platform.
Alarms Battery
Low Battery
Alarms GPI Alarm
3
Wifi Strength
[] [-52]
Status display
The unit clearly displays its status on the OLED. This will differ slightly depending on how
the device is connected to the customer router or network.
9

Signal strength
• Below -90dBm = X will be displayed.
• Between -90 & -85, display will show one bar.
• Between -85 & -80, display will show two bars.
• Between -80 & -75, display will show three bars.
• Above -75dBm, display will show four bars.
Guide to signal strength
Figure 4 – Signal strength chart
Figure 5 – Typical display cycling on a fully commissioned unit using a wi-fi connection
Figure 6 – Typical display cycling on a fully commissioned unit using a wired Ethernet connection
Poor Good Very Good Excellent
X or 1 bar – try to improve the signal by moving the unit, aerial or
using an extension or high gain aerial – available from btinstallershop.com
Path: Wifi
Registered
Service Grade
Redcare SP2 IP
Alarms GPI Alarm
4
Wifi Strength
[] [-54]
Path: Ethernet
Registered
Service Grade
Redcare SP2 IP
Alarms GPI Alarm
4
The OLED display shows the state of the communication path, as follows:
• Up No Reg – path is up but not registered with the platform.
• Registered – has contacted the platform and successfully registered.
• Alarm/ACK – Alarm is being transmitted and awaiting acknowledgement.
• Down – the path has lost connectivity to the platform and is trying to reconnect.
10

Pin inputs
Pin 4 can have an RPS output associated or key
switch with it. (See Output 2).
Pins 1 – 8 can be set up for End of Line (EOL)
and Dual End of Line (DEOL) interconnection
monitoring.
Default outputs
Output 1 (COMMS)
Output 1 acts as the communications fail output.
1. Single path fault
Will operate when the path fails.
Output 2 (FUNC)
Output 2 has three configuration options:
1. User control output
This can be remotely operated via the web
portal or app.
2. RPS output for Pin 4
This output will operate when input Pin 4 is
triggered. It will return when an ‘acknowledge’
signal is returned from the BT Redcare platform.
The output has a minimum operation time of
one second. When the acknowledgement is
received less than one second after Pin 4 is
triggered, the output will remain operated for
one second.
3. Keyswitch
Set or unset the alarm system in conjunction
with the BT Redcare app.
Defaults for Output 1 and 2
Output 1 is set to single path fault, Output 2 is set
to User.
Relay status with path fail in operation
NO C
COMMS
NC
Condition Relay
Terminal
Power Off Output 1 C <-> NC
Path Up and Registered Output 1 C <-> NO
Path fail Output 1 C <-> NC
11

Pin Learn
For speed of installation, a single button-press Pin Learn function is
available.
All pins to be used should be wired in and in the non-alarm state.
No tampers should be active if wired in, and Pin 4 (open /close)
should represent the system being set/closed.
When ready, press and hold the down arrow for three seconds. ‘Notice
– Done!’ is displayed when finished.
This has completed the Pin Learn. There’s also an option to Pin Learn
within the configuration menu.
Configuration menu programming
The unit comes pre-configured with factory default values. For most
installations, you won’t need to make changes to the configuration.
You can configure the unit using either the on-board configuration
menu driven by the buttons, through the installer app or web portal,
connecting a laptop to the Ethernet port or using the Essential IP
access point.
A minority of sites may need minimal configuration changes at
installation, and most of these will be achievable through the button
configuration – for example:
• Change the individual pin status.
• Connect to wi-fi using WPS
• Enable Dual End of Line for interconnection monitoring.
• Change the IP mode from Ethernet to wi-fi.
• Change from dynamic to static IP addressing, and allocate a static
IP address/subnet/gateway address.
Notice –
Done!
Configuration
Press & Hold for Pin Learn
12

When in the main menu, each press of will step to the next menu item down.
Use to step back up and eventually return to the top of the menu. See figure 7 on
the next page for the full main menu options.
Pressing the Enter button on any menu item will enter the sub-menu and take you into
edit mode. This will allow the function to be changed. Depending on the menu item will
depend on the structure of the sub-menu.
Button configuration
Enter the button configuration mode by holding down the centre configuration button
(Enter) for three seconds.
Some menu items have more options. For example, Output 2 has three options: User, RPS
and Keyswitch. On these menus, press the Enter button to enter the sub-menu, then use
the down and up arrows to move through the options with each press. Holding the Enter
button for five seconds will save changes – the display will read ‘Notice – Saved!’
Some more complex menu items use the Enter button to scroll through additional items
in the sub-menu, too – for example, Network IP Addresses to be input.
You can exit Edit mode at any time, without saving changes, by pressing for five
seconds. This will return you to the sub-menu that you were making changes in.
Exit the configuration menu at any time without saving any changes by pressing for
five seconds. This will take you back to the scrolling status display.
The unit will then display
‘Configuration’.
Press the Enter button again
and the display will show the
first menu option.
Configuration
Inputs Inputs
Output Type 2*
Keyswitch
Notice –
Saved!
Inputs
You are in edit mode, and changes
can be made, if you see a * next to
the menu title.
Many menu items simply have
two options. Use the down and
up arrow to switch between the
two. Press and hold the Enter
button to save changes. Display
will read ‘Notice – Saved!’
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Eth Wifi
Main menu display
Figure 7 – Button configuration main menu options
Inputs
Pin Learn
The unit can learn the polarity of pins by pressing and holding the down arrow for five
seconds. The display will read ‘Notice – Done!’. You can also carry out Pin Learn through
the configuration menu.
Example – to learn the pin polarity in the configuration menu:
• Access the button configuration menu by holding the Enter button. Configuration is
displayed.
• Press the Enter button again – the display now reads Pin Learn.
• Press and hold the Enter button – the display shows ‘Notice – Done!’.
You can exit Edit mode at any time, without saving changes, by pressing for five
seconds. This will return you to the sub-menu that you were making changes in.
Exit the configuration menu at any time without saving any changes by pressing
for five seconds. This will take you back to the scrolling status display.
Configuration
Pin Learn
Inputs
Notice –
Done!
1
3
2
Press and hold
Configuration Version Exit
Inputs Output Type Network Diagnostics
Serial Panel
Type
Restore
Defaults
Eth Method
Wifi SSID
Wifi Passcode
Wifi Search
Wifi List
Wifi WPS
Wifi Method
Panel Type
Webserver
/AP
Quick Wifi
Setup
Press and hold
Essential IP’s
WPS button
after pressing
customer
router’s WPS
button
WPS
Eth/Wifi
IP Addr
Subnet Addr
Gateway Addr
DNS Addr 1
DNS Addr 2
Tunnel Por t
App Passcode
Pin Learn
Input Sense
Inputs EOL
Output Type 1
Output Type 2
14

Input Sense
You can also manually configure the polarity of the pins. This is in addition to the Pin
Learn function described earlier.
Example – to configure Pin 4 to be positive removed:
ation
n
• Access the configuration menu by holding Enter button for three seconds, then press
the Enter button again – the display will read Pin Learn. Press the down arrow. The
display will show Input Sense. Press the Enter button again to enter Input Sense. Pin 1
and status will be shown.
• Use the down arrow to scroll through the pins. Once you reach the desired pin, press
the Enter button. * will be displayed.
• Use down or up arrow to change to High or Low – High (positive applied) or Low
(positive removed).
• Once selected, hold the Enter button down until ‘Notice – Saved!’ is displayed. Then it
will return to the position in the menu for you to select another pin, or you can use the
down arrow to scroll through all the pins to return to the Back option.
You can exit Edit mode at any time, without saving changes, by pressing for five
seconds. This will return you to the sub-menu that you were making changes in.
Exit the configuration menu at any time without saving any changes by pressing for
five seconds. This will take you back to the scrolling status display.
4
2
6
8
High (positive applied) or
Low (positive removed).
5
3
1
7
9
Press until
Press until
Press and hold
Configuration Inputs
Input Sense
Input Sense 4
High
Input Sense 1
High
Input Sense 4*
High
Input Sense 4*
Low
Notice –
Saved!
Pin Learn
15

Inputs EOL (End of Line mode)
You can set the alarm inputs to the following modes:
• None – (Alarm and Restore)
• EOL (Single End of Line mode) – (Alarm, Restore and Cut)
• DEOL (Dual End of Line mode) – (Alarm, Restore, Cut and Short)
Example – configure Pin 1 for DEOL
This allows the unit to monitor the wiring to the alarm panel contacts.
• Access the configuration menu by holding the Enter button for three seconds. Press
the Enter button again – the display will read ‘Pin Learn’. Press the down arrow twice.
The display will read ‘Inputs EOL’. Press the Enter button again to enter Input EOL.
‘EOL 1 = None’ will be shown.
• Use the down arrow to scroll through the pins. Once you reach the desired pin, press
the Enter button. * will be displayed. Use the down or up arrow to change to None,
EOL or DEOL.
• Once selected, hold the Enter button down until ‘Notice – Saved!’ is displayed.
• You’ll then be returned to the same position in the menu to either select another pin,
or use the down arrow to scroll through all the pins to get to the Back option. Use the
down arrow to step through all pins to get to the Back option.
You can exit Edit mode at any time, without saving changes, by pressing for five
seconds. This will return you to the sub-menu that you were making changes in.
Exit the configuration menu at any time without saving any changes by pressing for
five seconds. This will take you back to the scrolling status display.
n
n4
2
6
8
5
3
1
7
Press and hold
Press twice
Press until shows
Configuration Inputs
Inputs EOL
EOL 1*
None
EOL 1
None
EOL 1*
DEOL
Notice –
Saved!
Pin Learn
16

Outputs
The two relay outputs can be configured as follows:
1. Output type 1 (COMMS):
• Single path fault – operates when path is in fault.
2. Output type 2 (FUNC):
• User – allow the relay to be operated remotely
via the app or portal (default).
• RPS – return path signal operates in conjunction
with Pin 4.
• Keyswitch – Operates in conjunction with Pin 4
and the app.
Keyswitch mode:
• Momentary – allow the FUNC relay, when set to
Keyswitch, to be operated remotely via the app
or portal by one pulse of the relay (default)
• Latched – allow the FUNC relay, when set to
Keyswitch, to be operated remotely via the app
or portal by latching the relay.
Example – configure Output 2 (FUNC) for RPS:
n
n4
2
6
8
5
7
3
1
Press and hold
Press up arrow for
five seconds to exit
Configuration Inputs
Output Type 1
Single Path Fault
Output Type 2*
User
Output Type 2
User
Output Type 2*
RPS
Notice –
Saved!
Output Type
• Access the configuration menu by holding the Enter button for three seconds. Press the Enter
button again – the display will read ‘Inputs’. Press the down arrow – ‘Output Type’ is displayed. Press the
Enter button again. The display will show the default setting for Output type 1.
• Use the down arrow to get to Output type 2. Press the Enter button. * will be displayed.
Use down or up arrow to change to the required configuration for that output.
• Once selected, hold the Enter button down until ‘Notice – Saved!’ is displayed.
• You’ll then be returned to the same position in the menu to either select another output, or use the
down arrow to scroll through all the outputs to get to the Back option.
Edit mode for that part of the menu can be exited at any time, without saving changes, by pressing
for five seconds. This will return you to the sub-menu that you were making changes in.
The configuration menu can be exited at any time without saving any changes by pressing for five
seconds. This will take you back to the scrolling status display.
17

Network
The programming options under the network sub-menu are Eth/Wifi. Choose whether
you are going to use Ethernet or Wi-fi to connect to the customer’s router – Ethernet is
the default option.
If Eth is selected, the menu will show:
Ethernet method
This allows the unit to be changed between Dynamic (DHCP client) or Static modes.
The default setting is DHCP.
The Ethernet port will try to obtain an IP address from a DHCP server on the LAN.
ETH Method
DHCP
• IP address: shows current IP address but can also be configured for a static IP address.
• Subnet mask address: shows current subnet address but can also be configured for a
customer’s subnet address.
• Gateway address: shows current gateway address but can also be configured for a
customer’s gateway address.
• DNS Address 1: can be configured to use specific DNS servers.
• DNS Address 2: can be configured to use specific DNS servers.
• Tunnel Port: Port 443 is default but there is an option to use 10443.
• App passcode: used in conjunction with Installer and Customer apps.
When Eth Method is set to Static, the unit is in Static IP addressing mode.
Eth/Wifi
Ethernet
18

Example – to change from DHCP to Static mode:
• Access the configuration menu by holding the Enter button for three seconds.
Press the Enter button again – the display will read ‘Inputs’. Press the down arrow until
‘Network’ is displayed. Press the Enter button again. ‘Eth/Wifi’ is displayed. Press
the down arrow. ‘Eth Method DHCP’ is displayed. Press the Enter button. * will be
displayed.
• Use the up arrow to switch to Static IP addressing.
• Once selected, hold the Enter button down until ‘Notice – Saved!’ is displayed.
You can exit Edit mode at any time, without saving changes, by pressing for five
seconds. This will return you to the sub-menu that you were making changes in.
Exit the configuration menu at any time without saving any changes by pressing for
five seconds. This will take you back to the scrolling status display.
n
n4
2
6
8
5
7
3
1Configuration Inputs
Eth/Wifi
Ethernet
ETH Method*
DHCP
ETH Method
DHCP
ETH DHCP*
Static
Notice –
Saved!
Network
Press until shows
19

Setting a static IP address, netmask and gateway address
If you’re connecting the unit to a LAN that requires the unit to have a static IP address
(i.e. no DHCP server on the LAN), set Eth Method to Static then configure as follows:
Notice –
Saved!
ETH Subnet Addr*
2 55.255.255.000
ETH Subnet Addr
255.255.255.0
ETH Subnet Addr*
255.255.255.0 0 0
ETH Subnet Addr*
255.255.255.01 0
ETH Subnet Addr*ETH Subnet Addr*
2 5 5.255.255.000.255.255.000
ETH Subnet Addr*
2 5 5.255.255.01 5
ETH IP Addr
192.168.1.56
4
2
6
8
Use enter to step along IP address digits 4-12
Use up and down to change individual digits
Press and hold Enter when finished
5
3
1
7
9
Press to get to next digit
Press to get to next digit
Press to get to next digit
Press until correct number
Press until correct number
Press until correct number
Press until correct number
Press until correct number
Press until required digit
Press and hold
Press and hold
First digit
highlighted
First digit
highlighted
12th digit
highlighted
11th digit
highlighted
Second digit
highlighted
Second digit
highlighted
Third digit
highlighted
ETH IP Addr*
192.168.1.56
ETH ISubnet Addr
255.255.255.15
n
4
2
6
8
5
7
3
1ETH Method
Static
ETH IP Addr
0.0.0.0
Notice –
Saved!
ETH IP Addr*
0 00.000.000.000
ETH IP Addr*
1 00.000.000.000
ETH IP Addr*
10 0.000.000.000
ETH IP Addr*
19 0 .000.000.000
ETH IP Addr*
19 0.000.000.000
ETH IP Addr*
19 2 .000.000.000
Then use to step to subnet address and use the
same process as above to set the subnet address
20