Chauvet Color rail IRC IP User manual

User Manual

Page 2 of 17 COLORrail™ IRC IP User Manual Rev. 5
TABLE OF CONTENTS
1. Before You Begin.......................................................................................................... 3
What Is Included .............................................................................................................................3
Unpacking Instructions....................................................................................................................3
Claims..................................................................................................................................................... 3
Text Conventions ............................................................................................................................3
Icons................................................................................................................................................3
Disclaimer .......................................................................................................................................3
Product at a Glance ........................................................................................................................4
Safety Notes....................................................................................................................................4
2. Introduction................................................................................................................... 5
Product Overview............................................................................................................................5
Product Dimensions........................................................................................................................5
3. Setup.............................................................................................................................. 6
AC Power........................................................................................................................................6
Power Linking......................................................................................................................................... 6
Mounting .........................................................................................................................................6
Orientation.............................................................................................................................................. 6
Rigging ................................................................................................................................................... 6
4. Operation....................................................................................................................... 7
Control Panel Operation..................................................................................................................7
Menu Map .......................................................................................................................................7
Configuration (Standalone).............................................................................................................8
Auto Run Mode....................................................................................................................................... 8
Auto Programs........................................................................................................................................ 8
Master/Slave Mode................................................................................................................................. 9
Infrared Control..................................................................................................................................... 10
IRC-6 (Infrared Remote Control 6) Operation....................................................................................... 10
Configuration (DMX) .....................................................................................................................11
DMX Personalities and Starting Address............................................................................................. 11
DMX Channel Assignments and Values.......................................................................................11
2-c......................................................................................................................................................... 11
3-c......................................................................................................................................................... 11
4-c......................................................................................................................................................... 12
7-c......................................................................................................................................................... 12
14c........................................................................................................................................................ 12
26c........................................................................................................................................................ 13
5. Technical Information..................................................................................................14
Product Maintenance....................................................................................................................14
6. Technical Specifications..............................................................................................15
Returns..............................................................................................................................16
Contact Us........................................................................................................................17

COLORrail™ IRC IP User Manual Rev. 5 Page 3 of 17
1.BEFORE YOU BEGIN
What Is
Included
•COLORrail™ IRC IP
•Power Cord
•DMX In Adapter
•DMX Out Adapter
•2 Hanging Brackets with Mounting
Hardware (L-brackets)
•Warranty Card
•Quick Reference Guide
Unpacking
Instructions
Immediately upon receipt, carefully unpack the product and check the box
to make sure
you have received all the parts indicated above in good condition.
Claims
If the box or the contents (the product and
included accessories) appear damaged from
shipping, or show signs of mishandling, upon receipt notify the carrier immediately, not
CHAUVET®. Failure to do so in a timely manner may invalidate your claim wi
th the
carrier. In addition, keep the container and all the packing material for inspection.
For other issues such as missing components or parts, damage not related to shipping,
or concealed damage, file a claim with CHAUVET® within 7 days of receiving the
merchandise.
Text
Conventions
Convention Meaning
1–512
A range of values
50/60
A set of values of which only one can be chosen
Settings
A menu option not to be modified
Menu > Settings
A sequence of menu options to be followed
<UP>
A key to be pressed on the product’s control panel
ON
A value to be entered or selected
Icons
Icon
Meaning
Critical installation, configuration, or operation information. Failure
to comply with this information may render the product partially or
completely inoperative, cause damage to the product, or cause
harm to the user.
Important installation or configuration information. Failure to
comply with this information may prevent the product from
functioning correctly.
Useful information.
Disclaimer
The information and specifications contained in this document are subject to change
without notice. CHAUVET® assumes no responsibility or liability for any errors or
omissions that may appear in this manual. CHAUVET® reserves
the right to update the
existing document or to create a new document to correct any errors or omissions.
You can download the latest version of this document from www.chauvetlighting.com.
© Copyright 2014 CHAUVET®. All rights reserved.
Electronically published by CHAUVET® in the United States of America.
Author
Date
Editor
Date
L. Henry 04/09/14 A. Leon 04/10/14

Page 4 of 17 COLORrail™ IRC IP User Manual Rev. 5
Product at a
Glance
Use on Dimmer
x
Auto Programs
P
Outdoor Use
P
Auto-ranging Power Supply
P
Sound-Activated
x
Replaceable Fuse
x
DMX
P
User-Serviceable
x
Master/Slave
P
Safety Notes
Please read the following Safety Notes carefully before working with the product. The
Notes include important safety information about installation, usage, and maintenance.
•Always connect the product to a GFI (ground fault interrupter) circuit to avoid the
risk of electrocution.
•Always disconnect the product from the power source before cleaning.
•Avoid direct eye exposure to the light source while the product is on.
•Make sure the power cord is not crimped or damaged.
•Never disconnect the product from power cord by pulling or tugging on the cord.
•If mounting the product overhead, always secure to a fastening device using a
safety cable.
•Make sure there are no flammable materials close to the product when operating.
•
Do not touch the product’s housing when operating because it may be very hot.
•Always make sure that the voltage of the outlet to which you are connecting the
product is within the range stated on the decal or rear panel of the product.
•The product is for indoor or outdoor use (IP65). Do not submerge the product.
•Always install the product in a location with adequate ventilation, at least
20 in (50 cm) from adjacent surfaces.
•Never connect the product to a dimmer.
•Never carry the product from the power cord or any moving part. Always use the
hanging/mounting bracket or the handles.
•The maximum ambient temperature (Ta) is 113 °F (45 °C). Do not operate the
product at higher temperatures.
•In the event of a serious operating problem, stop using the product immediately.
•Never try to repair the product. Repairs carried out by unskilled people can lead to
damage or malfunction. Please contact the nearest authorized technical assistance
center.
Keep this User Manual for future consultation. If you sell the product to another user, be
sure that they also receive this document.

COLORrail™ IRC IP User Manual Rev. 5 Page 5 of 17
2.INTRODUCTION
Product Overview
Product Dimensions
Power In
DMX In
Power Out
DMX Out
LED Display

Page 6 of 17 COLORrail™ IRC IP User Manual Rev. 5
3.SETUP
AC Power
The COLORrail™ IRC IP has an auto-
ranging power supply and it can work with an
input voltage range of 100–240 VAC, 50/60 Hz.
To determine the product’s power requirements (
circuit breaker, power outlet, and
wiring), use the current value listed on the label affixed to the product’s back panel, or
refer to the product’s specifications chart. The listed current rating indicates the
product’s average current draw under normal conditions.
Always connect the product to a GFI protected circuit
(circuit breaker or fuse).
Make sure the product has
an appropriate electrical ground to avoid the risk of
electrocution or fire.
Never connect the product to
a rheostat (variable resistor) or dimmer circuit, even
if the rheostat or dimmer channel serves only as a 0 to 100% switch.
Power Linking
The
product provides a power linking option via the pigtails located on the back of the
unit.
You can daisy chain up to 15 units on 120 VAC or up to 28 units on 230 VAC.
If you choose not to use the power linking feature, be sure to use the included screw on
cap to prevent any water from getting into the power cords.
The power linking described
above corresponds to the North American version of
the product ONLY! If using the product
in other markets, you must consult with
the local CHAUVET® distributor as power linking connectors and requirements
may differ in your country or region.
Mounting
Before mounting the product
, read and follow the safety recommendations indicated in
the Safety Notes.
Orientation
The COLORrail™ IRC IP
may be mounted in any position; however, make sure
adequate ventilation is provided around the product.
Rigging
•Before deciding on a location for the product, always make sure there is easy
access to the product for maintenance and programming purposes.
•Make sure that the structure or surface onto which you are mounting the product
can support the product’s weight. Please see the Technical Specifications
section of
this manual for weight information.
•When mounting the product overhead, always use a safety cable.
Mount the
product securely to a rigging point, whether an elevated platform or a truss.
•When rigging the product onto a truss, you should use a mounting clamp of
appropriate weight capacity. Each L-bracket has holes, which are
appropriate for
this purpose.
•When power linking multiple products, you must
always consider the length of the
power linking cable and mount the products close enough for the cable to reach.
•The bracket adjustment
knobs allow for directional adjustment when aiming the
product to the desired angle. Only loosen or tighten the bracket knobs manually.
Using tools could damage the knobs.
Mounting Diagram
L-Brackets

COLORrail™ IRC IP User Manual Rev. 5 Page 7 of 17
4.OPERATION
Control Panel
Operation
To access the control panel functions, use the three
buttons located underneath the
display.
Note: The <MENU> button has two selection modes.
Button Function
<MENU>
•Long Press to scroll through the modes, and to back out of the Programming
Steps
•Short press to enter Programming Steps
<UP> To scroll up the list of options or values in Programming Steps
<DOWN> To scroll down the list of options or values in Programming Steps
After the COLORrail™ IRC IP is configured,
the display will show the last item
configured.
Menu Map
Mode
Programming Steps
Description
Auto Run AUR
nXX
01–99, FL
Number of loops
S.__
01–99, FL
Run speed (slow to fast)
F.__
00–99
Strobe speed (slow to fast)
DMX Address
and Personalities
XXX
001–512
DMX address
XXc
2-c
DMX personalities
3-c
4-c
7-c
14c
26c
Slave Mode
SLA
Slave mode
IR Controller
ir-
Infrared mode (IRC-6)
Auto Programs
P.01
1.-r
Red
2.r9
Yellow
3.-9
Green
4.9b
Cyan
5.-b
Blue
6.rb
Magenta
7.FL
White
8.OF
Off
F.01–F.99
Strobe speed (slow to fast)
P.02–P.20
S.01–S.99,
S.FL
Run speed (slow to fast)
F.00–F.99
Strobe speed (slow to fast)
P.21–P.22
S.01–S.99,
S.FL
Run speed (slow to fast)
F.00–F.99
Strobe speed (slow to fast)
1.-r
Red
Foreground Color
1.r9
Yellow
1.-9
Green
1.9b
Cyan
1.-b
Blue
1.rb
Magenta
1.FL
White
1.FF
Off
2.-r
Red
Background Color
2.r9
Yellow
2.-9
Green
2.9b
Cyan
2.-b
Blue
2.rb
Magenta
2.FL
White
2.FF
Off

Page 8 of 17 COLORrail™ IRC IP User Manual Rev. 5
Configuration
(Standalone)
Set the product in one of the standalone modes to control it without a DMX controller.
•Connect the product to a suitable power outlet.
Never connect a product that is operating in any standalone mode to a DMX string
connected
to a DMX controller. Products in standalone mode may transmit DMX
signals that could interfere with the DMX signals from the controller.
There is no <ENTER> button. After the COLORrail™ IRC IP is configured the
display will show the last item configured.
Auto Run Mode
To enable the Auto Run mode, follow the instructions below:
1. Press <MENU> with long presses repeatedly until AUR shows on the display.
2. Press <MENU>with a short press. The display shows nXX.
3. Use <UP> or <DOWN> to select the number of runs through the auto run loop.
4. Press <MENU> with a short press. The display shows S.XX.
5. Use <UP> or <DOWN> to select the speed of the auto run loop.
6. Press <MENU> with a short press. The display shows F.XX.
7. Use <UP> or <DOWN> to select the strobe speed of the auto run loop.
Auto Programs
To enable the Auto Program mode, follow the instructions below:
1. Press <MENU>with long presses repeatedly until P.XX shows on the display.
2. Use <UP> or <DOWN> to select an auto programs.
3. Press <MENU>.with a short press. The display will show the sub-menus options for
that Auto Program. See Menu Map.
4. Press <MENU> with a short press repeatedly until the display shows the sub-menu
options to be configured.
5. Use <UP> or <DOWN> to select the options within the sub-menu.

COLORrail™ IRC IP User Manual Rev. 5 Page 9 of 17
Master/Slave
Mode
The Master/Slave mode allows a single COLORrail™ IRC IP
unit (the master) to control
the actions of one or more
COLORrail™ IRC IP units (the slaves) without the need of a
DMX controller. The
master unit will be set to operate in any standalone mode, while the
slave units will be set to operate in Slave m
ode. Once set and connected, the slave units
will operate in unison with the master unit.
To enable Master/Salve mode, do the following:
Slave units:
1. Press <MENU>with long presses repeatedly until SLA shows on the display.
2. Set the DMX address to 001. See DMX Personalities and Starting Address.
3. Connect the DMX input of the first slave unit to the DMX output of the master unit.
4. Connect the DMX input of the subsequent slave units to the DMX output of the
previous slave unit.
5. Finish setting and connecting all the slave units.
Master unit:
1. Set the master unit to operate in any standalone mode.
2. Make the master unit the first unit in the daisy chain.
•
Configure all the slave units before connecting the master unit to the daisy
chain.
•
Never connect a DMX controller to a DMX string configured for Master/Slave
operation because the controller may interfere
with the signals from the master
unit.
•
Do not connect more than 31 slave units to the master unit.
There is no <ENTER> button. After the COLORrail™ IRC IP
is configured the
display will show the last item configured.

Page 10 of 17 COLORrail™ IRC IP User Manual Rev. 5
Infrared Control
The COLORrail™ IRC IP is fully compatible with the IRC-
6 infrared remote control from
CHAUVET® (sold separately). To enable the infrared functionality with the COLORrail™
IRC IP, follow the instructions below:
•Press <MENU> repeatedly until ir- shows on the display.
IRC-6 (Infrared Remote Control 6) Operation
Note: Make sure to point the IRC-6 directly at the receiver on the
product.
Automatic Mode
Automatic mode will enable you to run the automatic programs on the
product.
To turn on Automatic mode:
1. Press <AUTO> on the IRC-6.
2. Press <+> or <–> to choose between the different auto programs.
To adjust the speed of the automatic program:
1. Press <SPEED> on the IRC-6.
2. Press <%>.
3. Press <+> or <–> to either increase or decrease the speed of the
program.
Manual Color Control
To choose a specific color with the IRC-6:
1. Press <MANUAL> on the IRC-6.
2. Press any number between <0> and <9> to choose your color.
To manually control the RGB percentage:
1. Press <MANUAL> on the IRC-6.
2. Press <R>, <G>, <B>, (red, green, blue) to choose your color.
3. Press <+> or <–> to increase or decrease the percentage of each color.
Strobe
To adjust the strobe rate of any program that has a strobe function:
1. Press <STROBE> on the IRC-6.
2. Press <+> or <–> to increase or decrease the strobe rate.
3. Press <STROBE> again to turn off the strobe.
Note: Strobe will only work on the Auto programs that include a
strobe option.
Blackout
Pressing <BLACK OUT> on the IRC-6 turns off all the lights until the button
is pressed again.
Note: The IRC-6 will not res
pond to any inputs when Black Out
is activated. If the remote does not respond when a button is
pressed, try pressing <BLACK OUT>. You may have
inadvertently activated Black Out.

COLORrail™ IRC IP User Manual Rev. 5 Page 11 of 17
Configuration
(DMX) Set the product in DMX mode to control with a DMX controller.
1. Connect the product to a suitable power outlet.
2. Connect a DMX cable from the DMX output of the DMX controller to the DMX input
socket on the product.
DMX
Personalities
and Starting
Address
The COLORrail™ IRC IP has has a total of six DMX personalities, ranging from a
2-channel mode for basic control to a 26-channel mode with more advanced control over
the lights.
The COLORrail™ IRC IP uses up to 26 DMX channels in its 26-channel DMX mode,
which defines the highest configurable address to 487.
When selecting a starting DMX address, always consider the number of DMX channels
the selected DMX mode uses. If you choose a starting address that is too high, you
could restrict the access to some of the product’s channels.
If you are not familiar with the DMX protocol, you may refer to the DMX Primer at
www.chauvetlighting.com.
To select the DMX personality, do the following:
1. Press <MENU> repeatedly until XXcshows on the display.
2. Press <UP>or <DOWN> repeatedly until the desired DMX personality shows in the
display.
3. Press <MENU>.The DMX personality no longer shows in the display. The DMX
personality is selected
To select a starting address, do the following:
1. Press <MENU> repeatedly until three digits (XXX) shows on the display. The
display will be blinking.
2. Press <UP> or <DOWN> repeatedly until the desired address shows in the display.
The display continues to blink, but the address is selected.
There is no <ENTER> button. After the COLORrail™ IRC IP is configured the
display will show the last item configured.
DMX Channel Assignments and Values
2-c
Channel
Function
Value
Setting
1 Color Macros
000 ó008
No function
009
ó
017
Red
018 ó026
Yellow
027 ó035
Green
036 ó044
Cyan
045 ó053
Blue
054 ó062
Magenta
063 ó071
White
072 ó242
Auto Programs
243 ó255
Reserved
2
Auto Program Speed
000 ó255
Slow to fast (when Ch. 1 is 072–255)
3-c
Channel
Function
Value
Setting
1
Red
000 ó255
0–100%
2
Green
000 ó255
0–100%
3
Blue
000 ó255
0–100%

Page 12 of 17 COLORrail™ IRC IP User Manual Rev. 5
4-c
Channel Function Value Setting
1
Master Dimmer
000 ó255
0–100%
2
Red
000 ó255
0–100%
3
Green
000 ó255
0–100%
4
Blue
000 ó255
0–100%
7-c
Channel Function Value Setting
1
Master Dimmer
000 ó255
0–100%
2
Red
000 ó255
0–100%
3
Green
000 ó255
0–100%
4
Blue
000 ó255
0–100%
5 Color Macros
000 ó008
No function
009 ó017
Red
018 ó026
Yellow
027 ó035
Green
036 ó044
Cyan
045 ó053
Blue
054 ó062
Magenta
063 ó071
White
072 ó255
Auto Programs
6 Auto Program Speed 000 ó255
Program speed slow to fast (when Ch. 5 is
072–255)
7
Strobe
000 ó255
Slow to fast
14c
Channel Function Value Setting
1
Master Dimmer
000 ó255
0–100%
2
Red
000 ó255
0–100%
Section 1
3
Green
000 ó255
0–100%
4
Blue
000 ó255
0–100%
5
Red
000 ó255
0–100%
Section 2
6
Green
000 ó255
0–100%
7
Blue
000 ó255
0–100%
8
Red
000 ó255
0–100%
Section 3
9
Green
000 ó255
0–100%
10
Blue
000 ó255
0–100%
11
Red
000 ó255
0–100%
Section 4
12
Green
000 ó255
0–100%
13
Blue
000 ó255
0–100%
14
Strobe
000 ó255
Slow to fast

COLORrail™ IRC IP User Manual Rev. 5 Page 13 of 17
26c
Channel Function Value Setting
1
Master Dimmer
000 ó255
0–100%
2
Red
000 ó255
0–100%
Section 1
3
Green
000 ó255
0–100%
4
Blue
000 ó255
0–100%
5
Red
000 ó255
0–100%
Section 2
6
Green
000 ó255
0–100%
7
Blue
000 ó255
0–100%
8
Red
000 ó255
0–100%
Section 3
9
Green
000 ó255
0–100%
10
Blue
000 ó255
0–100%
11
Red
000 ó255
0–100%
Section 4
12
Green
000 ó255
0–100%
13
Blue
000 ó255
0–100%
14
Red
000 ó255
0–100%
Section 5
15
Green
000 ó255
0–100%
16
Blue
000 ó255
0–100%
17
Red
000 ó255
0–100%
Section 6
18
Green
000 ó255
0–100%
19
Blue
000 ó255
0–100%
20
Red
000 ó255
0–100%
Section 7
21
Green
000 ó255
0–100%
22
Blue
000 ó255
0–100%
23
Red
000 ó255
0–100%
Section 8
24
Green
000 ó255
0–100%
25
Blue
000 ó255
0–100%
26
Strobe
000 ó255
Slow to fast

Page 14 of 17 COLORrail™ IRC IP User Manual Rev. 5
5.TECHNICAL INFORMATION
Product
Maintenance
Dust build-
up reduces light output performance and can cause overheating. This can
lead to reduction of the light source’s life.
To maintain optimum performance and
minimize wear, you should clean your lighting products at least twice a month.
However,
be aware that usage and environmental conditions could be contributing factors to
increase the cleaning frequency.
To clean the product, follow the instructions below:
1. Unplug the product from power.
2. Wait until the product is at room temperature.
3.
Use a vacuum (or dry compressed air) and a soft brush to remove dust collected on
the external surface/vents.
4. Clean all external optics and glass/transparent surfaces with a mild soap solution,
ammonia-free glass cleaner, or isopropyl alcohol.
5. Apply the solution directly to a soft, lint free cotton cloth or a lens cleaning tissue.
6. Softly drag any dirt or grime to the outside of the external o
ptics or glass/transparent
surface.
7. Gently polish the external optics and glass/transparent surfaces until they are free
of haze and lint
Always dry the external optics and glass/transparent
surfaces carefully after
cleaning them.

COLORrail™ IRC IP User Manual Rev. 5 Page 15 of 17
6.TECHNICAL SPECIFICATIONS
Dimensions and
Weight
Length
Width
Height
Weight
43.6 in (1,109 mm)
4.7 in (120 mm)
5.1 in (130 mm)
12.4 lb (5.6 kg)
Note: Dimensions in inches rounded to the nearest decimal digit.
Power
Power Supply Type
Range
Voltage Selection
Switching (internal)
100–240 VAC, 50/60 Hz
Auto-ranging
Parameter
120 V, 60 Hz
230 V, 50 Hz
Consumption
60 W
65 W
Operating
0.5 A
0.3 A
Power linking current (units)
8 A (15 units)
8 A (28 units)
Fuse
internal
Internal
Power I/O
US/Canada
UK/Worldwide
Power input connector
Proprietary
Proprietary
Power output connector
Proprietary
Proprietary
Power Cord plug
Edison (US)
Local plug
Light Source
Type
Lifespan
LED
100,000 hours
Color
Quantity
Red
128
Green
96
Blue
96
Photo Optic
Parameter
Illuminance @ 2 m
1,140 lux
Beam angle
28° x 12°
Field angle
40° x 21°
Thermal
Maximum External Temp.
Minimum Startup Temp.
Cooling System
113 °F (45 °C)
-4 °F (-20 °C)
Convection
DMX
I/O Connectors
Connector Type
Channel Range
3-pin XLR
Proprietary
2, 3, 4, 7, 14 or 26
Ordering
Product Name
Item Code
UPC Number
COLORrail™ IRC IP
03030121
781462206482

Page 16 of 17 COLORrail™ IRC IP User Manual Rev. 5
R
ETURNS
To return a product or request support:
•In the U.S., contact CHAUVET® World Headquarters (see Contact Us).
•In the UK or Ireland, contact CHAUVET® Europe Ltd. (see Contact Us).
•In Mexico, contact CHAUVET® Mexico (see Contact Us).
•In any other country, DO NOT contact CHAUVET®. Contact your distributor. See
www.chauvetlighting.com for distributors outside the U.S., United Kingdom, Ireland, or
Mexico.
If
you live outside the U.S., United Kingdom, Ireland, or Mexico, contact your
distributor of record and follow their instructions on how to return CHAUVET®
products to them. Visit our website for contact details.
Call the corresponding CHAUVET® Technical Support office and request a Return
Merchandise Authorization (RMA) number before shipping the product. Be prepared to
provide the model number, serial number, and a brief description of the cause for the return.
You must send the merchandise pr
epaid, in its original box, and with its original packing and
accessories. CHAUVET® will not issue call tags.
Clearly label the package with the RMA number. CHAUVET® will refuse any product
returned without an RMA number.
Write the RMA number on a prope
rly affixed label. DO NOT write the RMA number
directly on the box.
Before sending the product, clearly write the following information on a piece of paper and
place it inside the box:
•Your name
•Your address
•Your phone number
•RMA number
•A brief description of the problem
Be sure to pack the product properly. Any shipping damage resulting from inadequate
packaging will be your responsibility. FedEx packing or double-boxing is recommended.
CHAUVET® reserves the right to use its own discretion to
repair or replace returned
product(s).

COLORrail™ IRC IP User Manual Rev. 5 Page 17 of 17
C
ONTACT
US
WORLD HEADQUARTERS - CHAUVET®
General Information
Address:5200 NW 108th Avenue
Sunrise, FL 33351
Voice: [phone]
Fax: [phone]
Toll free: [phone]
Technical Support
Voice: [phone] (Press 4)
Fax: [phone]
Email: [e-mail]
World Wide Web
www.chauvetlighting.com
UNITED KINGDOM AND IRELAND - CHAUVET® Europe Ltd.
General Information
Address:Unit 1C
Brookhill Road Industrial
Estate
Pinxton, Nottingham, UK
NG16 6NT
Voice: [phone]
Fax: [phone]
Technical Support
Email:
[e-mail]
World Wide Web
www.chauvetlighting.co.uk
MEXICO - CHAUVET® Mexico
General Information
Address:Av. Santa Ana 30
Parque Industrial Lerma
Lerma, Mexico C.P. 52000
Voice: [phone]
Technical Support
Email: [e-mail]
World Wide Web
www.chauvet.com.mx
Outside the U.S., United Kingdom, Ireland, or Mexico, contact your dealer. Follow their instructions to
request support or to return a product. Visit our website for contact details.