Chauvet Scorpion Blu User manual

User Manual
LASER LIGHT
AVOID DIRECT EYE EXPOSURE
CLASS IIIa LASER PRODUCT
CLASSIFIED PER 21 CFR 1040.10 & .11
Complies with US FDA CDRH laser safety
standards 21 CFR 1040.10 & 1040.11.

Page 2 of 21 Scorpion™ BLU User Manual (Rev. 6)
TABLE OF CONTENTS
1. Before You Begin............................................................................................3
What Is Included ............................................................................................................3
Unpacking Instructions...................................................................................................3
Claims ............................................................................................................................3
Text Conventions...........................................................................................................3
Icons...............................................................................................................................3
Document Information....................................................................................................3
Safety Notes...................................................................................................................4
Non Interlocked Housing Warning .................................................................................5
Laser Safety Notes.........................................................................................................5
Laser Safety Labels Reproduction.................................................................................6
Laser Emission Data......................................................................................................7
Scorpion™ BLU....................................................................................................................7
Laser Compliance Statement.........................................................................................7
2. Introduction.....................................................................................................8
Product Overview...........................................................................................................8
Product Dimensions.......................................................................................................9
3. Setup .............................................................................................................10
AC Power.....................................................................................................................10
Power Linking.....................................................................................................................10
Mounting ......................................................................................................................11
Orientation..........................................................................................................................11
Rigging...............................................................................................................................11
Proper Usage...............................................................................................................12
4. Operation.......................................................................................................13
Control Panel Operation ..............................................................................................13
Menu Branches..................................................................................................................13
Changing Options on the Current Menu Branch.................................................................13
Changing Options on a Different Menu Branch..................................................................13
Menu Options...............................................................................................................14
Configuration................................................................................................................14
DMX Mode .........................................................................................................................14
Standalone Modes .............................................................................................................14
Reverse Motion..................................................................................................................15
Master/Slave Mode ............................................................................................................16
DMX Channel Assignments and Values.............................................................................16
DMX Ch.2 Pattern Selection...............................................................................................17
5. Technical Information...................................................................................18
Product Maintenance...................................................................................................18
General Troubleshooting .............................................................................................19
Returns.........................................................................................................................20
Contact Us ...................................................................................................................20
6. Technical Specifications..............................................................................21

Scorpion™ BLU User Manual (Rev. 6) Page 3 of 21
1.BEFORE YOU BEGIN
What Is Included
•1 x Scorpion™ BLU
•1 x Power Cord
•1 x Warranty Card
•1 x User Manual
Unpacking Instructions
Immediately upon receiving this product, carefully unpack it and check the container in
which you received it. Make sure that you have received all the parts indicated above
and that they are all in good condition.
Claims
If the container or the material inside the container (including any accessory
) appears
damaged from shipping, or shows signs of mishandling, notify the shipper immediately,
not CHAUVET®. Failure to report damage
in a timely manner may invalidate your
claim with the carrier. In addition, retain the container and all the packing material for
inspection.
For other issues such as missing components or parts, damage not related to
shipping, or concealed damage, you should make claims to CHAUVET® within 7 days
of receiving the product.
Text Conventions
Convention
Meaning
<Menu>
A key to be pressed on the product’s control panel
1~512
A range of values
50/60
A set of values of which only one can be chosen
Settings
A menu option not to be modified (for example, showing the
operating mode/current status)
Menu > Settings
A sequence of menu options to be followed
ON
A value to be entered or selected
Icons
Icon
Meaning
Critical installation, configuration, or operation information.
Failure to comply with this information may render the product
partially or completely inoperative, cause damage to the
product, or cause harm to the user.
Important installation or configuration information. Failure to
comply with this information may prevent the product from
functioning correctly.
Useful information.
Document Information
The information and specifications contained in this document are subject to change without
notice. CHAUVET® assumes no responsibility or liability for any errors or omissions that may
appear in this manual.
© Copyright 2012 CHAUVET®. All rights reserved.
Printed in P.R.C. Electronically published by CHAUVET® in the U.S.A.
Author Editor Date
A. Diaz S. Graham 3/5/12

Page 4 of 21 Scorpion™ BLU User Manual (Rev. 6)
Safety Notes
CAUTION! The use of optical instruments with this product will increase eye
hazard.
Please read the following notes carefully because they include important safety
information about the installation, usage, and maintenance of this product.
•Keep this User Manual for future consultation. If you sell this product to
another user, be sure that they also receive this document.
•Always make sure that the voltage of the outlet to which you are
connecting this product is within the range stated on the decal or rear
panel of the product.
•This product is for indoor use only! To prevent risk of fire or shock, do not
expose this product to rain or moisture.
•Make sure there are no flammable materials close to the unit while
operating.
•Always install this product in a location with adequate ventilation, at least
20 in (50 cm) from adjacent surfaces. Be sure that no ventilation slots are
blocked.
•Always disconnect this product from the power source before cleaning it
or replacing fuse.
•Make sure to replace the fuse with another of the same type and rating.
•If mounting it overhead, always secure this product to a fastening device
using a safety chain.
•The maximum ambient temperature (Ta) is 104° F (40° C). Do not operate
this product at higher temperatures.
•In the event of a serious operating problem, stop using the unit
immediately. Never try to repair the unit. Repairs carried out by unskilled
people can lead to damage or malfunction. Please contact the nearest
authorized technical assistance center.
•Never connect this product to a dimmer pack.
•Make sure the power cord is not crimped or damaged.
•Never disconnect the power cord by pulling or tugging on the cord.
•Never carry a product from the power cord or any moving part. Always
use the hanging/mounting bracket or the handles.
•Always avoid direct eye exposure to the light source when this product is
on.
•Lasers can be hazardous and have unique safety considerations.
Permanent eye injury and blindness is possible if lasers are used
incorrectly. Pay close attention to each safety REMARK and WARNING
statement in this user manual. Read all instructions carefully BEFORE
operating this device.
•Avoid direct eye contact with laser light. Never intentionally expose your eyes
or others to direct laser light.
•This laser product can potentially cause instant eye injury or blindness if
laser light directly strikes the eyes.
•It is illegal and dangerous to shine this laser into audience areas, where the
audience or other personnel could get direct laser beams or bright reflections
into their eyes.
•It is a US Federal offense to shine any laser at aircraft.
•Use of controls or adjustments or performance of procedures other than
those specified herein may result in hazardous radiation exposure.
•There are no user serviceable parts inside the unit. Do not open the housing
or attempt any repairs yourself. In the unlikely event your unit may require
service, please contact the dealer nearest to you.

Scorpion™ BLU User Manual (Rev. 6) Page 5 of 21
Non Interlocked Housing Warning
•This unit contains high power laser devices internally.
•Do not open the laser housing, due to potential exposure to unsafe levels of
laser radiation.
•The laser power levels, accessible if the unit is opened, can cause instant
blindness, skin burns, and fires.
Laser Safety Notes
STOP AND READ ALL THE LASER SAFETY NOTES BELOW
Laser Light is different from any other light sources with which you may be familiar. The
light from this product can potentially cause eye injury if not set up and used properly.
Laser light is thousands of times more concentrated than light from any other kind of
light source. This concentration of light can cause instant eye injuries, primar
ily by
burning the retina (the light sensitive portion at the back of the eye). Even if you cannot
feel “heat” from a laser beam, it can still potentially injure or blind you or your audience.
Even very small amounts of laser light are potentially hazardous even at long distances.
Laser eye injuries can happen quicker than you can blink.
It is incorrect to think that because these laser entertainment products use high speed
scanned laser beams, that an individual laser beam is safe for eye exposure.
It is a
lso incorrect to assume that because the laser light is moving, it is safe. This is not
true. Nor, do the laser beams always move. Since eye injuries can occur instantly, it is
critical to prevent the possibility of any direct eye exposure. In the laser safety
regulation, it is not legal to aim Class IIIa lasers in areas where people can be exposed.
This is true even if it is aimed below people’s faces, such as on a dance floor.
•Do not operate the laser without first reading and understanding all safety and
technical data in this manual.
•Always set up and install all laser effects so that all laser light is at least 3
meters (9.8 feet) above the floor on which people can stand. See the “Proper
Usage” section later in this manual.
•After set up, and prior to public use, test the laser to ensure proper function.
Do not use if any defect is detected.
•Laser Light - Avoid Direct Eye Exposure.
•Do not point lasers at people or animals.
•Never look into the laser aperture or laser beams.
•Do not point lasers in areas where people can potentially be exposed, such as
uncontrolled balconies, etc.
•Do not point lasers at highly reflective surfaces, such as windows, mirrors
and shiny metal. Even laser reflections can be hazardous.
•Never point a laser at aircraft, as this is a US Federal offense.
•Never point un-terminated laser beams into the sky.
•Do not expose the output optic (aperture) to cleaning chemicals.
•Do not use laser if the laser appears to be emitting only one or two beams.
•Do not use the laser if the housing is damaged, open, or if the optics appear
damaged in any way.
•Never open the laser housing. The high laser power levels inside of the
protective housing can start fires, burn skin and will cause instant eye injury.
•Never leave this device running unattended.
•The operation of a Class IIIa laser show is only allowed if the show is
controlled by a skilled and well-trained operator, familiar with the data
included in this manual.
•The legal requirements for using laser entertainment products vary from
country to country. The user is responsible for the legal requirements at the
location/country of use.
•Always use appropriate lighting safety cables when hanging lights and effects
overhead.

Page 6 of 21 Scorpion™ BLU User Manual (Rev. 6)
Laser Safety Labels Reproduction

Scorpion™ BLU User Manual (Rev. 6) Page 7 of 21
Laser Emission Data
Laser light - Avoid direct eye contact!
Further guidelines and safety programs for safe use of lasers can be found in the
ANSI Z136.1 Standard “For Safe Use of Lasers”, available from the Laser Institute of
America: www.laserinstitute.org. Many local governments, corporations, agencies,
military and others, require all lasers to be used under the guidelines of ANSI Z136.1.
Laser Display guidance can be obtained via the International Laser Display
Association: www.laserist.org.
Scorpion™ BLU
Laser Classification
Class IIIa
Blue Laser Medium
450 nm, GaAs
Beam Diameter
<15 mm at aperture
Pulse Data
All pulses < 4 Hz (>0.25 sec)
Divergence (each beam)
<2 mrad
Laser Power for Classification via 7 mm
aperture*
<5 mW
Laser Compliance Statement
This laser product complies with Laser Safety Standards under US FDA/CDRH, per
21 CFR 1010 & 1040. This laser device is Classified IIIa. (Class 3R
is the
international equivalent of US Class IIIa). No
maintenance is required to keep this
product in compliance with laser performance standards.
LASER EXPOSURE WARNING

Page 8 of 21 Scorpion™ BLU User Manual (Rev. 6)
2.INTRODUCTION
Product Overview
Control Panel
(LED display)
DMX Out
DMX In
Power Switch
Fuse Holder
Power In
Power Out
Safety
Back Panel

Scorpion™ BLU User Manual (Rev. 6) Page 9 of 21
Product Dimensions

Page 10 of 21 Scorpion™ BLU User Manual (Rev. 6)
3.SETUP
AC Power
This product has an auto-ranging power supply and can work with an input voltage
range of 100~240 VAC, 50/60 Hz.
To determine the power requirements for a particular product, see the label affixed to
the back plate of the product or refer to the product’s specifications chart. A product’s
listed current rating indicates its average current draw under normal conditions.
Always connect this product to a protected circuit (circuit breaker or fuse),
making sure that it has an appropriate electrical ground to avoid the risk of
electrocution or fire.
Never connect this product to a rheostat (variable resistor) or dimmer circuit,
even if the rheostat or dimmer channel serves only as a 0 to 100% switch.
Power Linking
This product
provides power linking via the Edison outlet located in the back of the
unit. Please see the diagram below for further explanation.
Power Linking
Diagram
You can power link up to 14 Scorpion™ BLU products on 120 VAC or up to 28
Scorpion™ BLU products on 230 VAC.
The power linking diagram shown above corresponds to the North American
version of this product ONLY! If using this product in other markets, you must
consult with the local CHAUVET® distributor, as power linking connectors and
requirements may differ in your country or region.
1st Product
2nd
Product
3rd Product
To other
products

Scorpion™ BLU User Manual (Rev. 6) Page 11 of 21
Mounting
Orientation
The Scorpion™ BLU units
may be mounted in any position, provided there is
adequate room for ventilation.
Rigging
Be sure that the structure onto which you are mounting this product can support its
weight. Please see the “Technical Specifications” section of this manual for weight
information.
Mount the product securely. You can do this with a screw, a nut, and a bolt. You
could also use a mounting clamp if rigging this product onto a truss. The bracket has
a hole 13 mm in diameter, which is appropriate for this purpose.
When mounting this product overhead, always use a safety cable.
Always consider ease of access to the unit for maintenance and programming
purposes before deciding on a location for this product
When power linking multiple products, always consider the length of the power linking
cable and mount the products close enough from each other to accommodate for this.
The bracket knobs allow for directional adjustment when aiming the product to the
desired angle. Do not use tools to loosen or tighten the bracket knobs. Doing
otherwise could damage the knobs.
Mounting Diagram
Hanging Bracket
Bracket Adjustment
Knob (1 of 2)
Rubber Feet
13 mm hole
Safety Loop

Page 12 of 21 Scorpion™ BLU User Manual (Rev. 6)
Proper Usage
This product is for overhead mounting only. For safety purposes, CHAUVET®
recommends mounting your lighting effect products on steady elevated platforms or
sturdy overhead supports using suitable hanging clamps. In all cases, you must use
safety cables.
You can obtain appropriate mounting hardware from your lighting
vendor.
International laser safety regulations require that laser products must be operated in
the fashion illustrated below, with a minimum of 3 meters (9.8 ft) of vertical separation
between the floor and the lowest laser light vertically. Additionally, 3 meters of
horizontal separation is required between laser light and audience or other public
spaces.
CAUTION - USE OF CONTROLS OR ADJUSTMENTS OR PERFORMANCE OF
PROCEDURES OTHER THA
N THOSE SPECIFIED HEREIN MAY RESULT IN
HAZARDOUS RADIATION EXPOSURE

Scorpion™ BLU User Manual (Rev. 6) Page 13 of 21
4.OPERATION
Control Panel Operation
To access the control panel functions, use the four buttons
located underneath the
display.
Button Function
<MENU>
Press to find an operation mode or
to back out of the current menu
option
<DOWN>
Press to scroll down the list of
options or to find a lower value
<UP>
Press to scroll up the list of options
or to find a higher value
<ENT>
Press to activate a menu option or a
selected value
Menu Branches
The menu structure of the Scorpion™ BLU product has seven branches, as follows:
•Auto/Sound (4 options)
•Laser Sky Color (2 options)
•Laser Sky Effect (1 option)
•Sound Sensitivity (10 options)
•DMX address (503 options)
•Slave (1 option)
•Reverse (2 options with two values each)
•The control panel will remember the last setting you programmed, even
after you have turned the product off.
•In addition, the control panel will remember the last selected option from
each menu branch.
Changing Options on the Current Menu Branch
To change an option on the same menu branch, do the following:
1. Press <MENU> once (the LED display will blink).
2. Press <UP>or <DOWN> until the desired menu option shows on the LED
display.
3. Press <ENT> to accept the new option (the new option will show solid on the
LED display).
Changing Options on a Different Menu Branch
To change an option on a different menu branch, you must exit the current branch.
1. Press <MENU> once (the LED display will blink).
2. Press <MENU> repeatedly until seeing the active option of the desired menu
branch.
3. Press <UP>or <DOWN> until the desired menu option within the new menu
branch shows on the LED display.
4. Press <ENT> to accept the new option (the new option will show solid on the
LED display).

Page 14 of 21 Scorpion™ BLU User Manual (Rev. 6)
Menu Options
Branch Programming Steps Description
Auto/Sound
AFn
Fast program
ASn
Slow program
Son
Sound activated program
rdn
Randomly selects an operation mode
Laser Sky
Mode
LSE
Laser sky effect
LSS
Sound triggered laser sky effect strobes
Laser Sky
Angle
LSU Laser sky effect position setting
Sound
sensitivity
S 0~S 9 Adjusts the internal microphone’s sensitivity
DMX
001~503
Selects the DMX starting address (1~503)
Slave SLA
Sets the product as “Slave” for master/slave
operation
Reverse rEv
P-y/P-n
Reverses pan movement direction
t-y/t-n
Reverses tilt movement direction
Configuration
DMX Mode
Setting this product to operate in DMX mode will allow you to control it with a DMX
controller.
1. Connect this product to a suitable power outlet.
2. Turn this product on.
3. Connect a DMX cable from the DMX output of the DMX controller to the
DMX input socket of this product.
Starting Address
When selecting a starting DMX address, you must always consider the number of
DMX channels assigned to the selected DMX mode. If you choose a starting address
that is too high, you could restrict the access to some of the channels of the DMX
mode in use.
The Scorpion™ BLU products use ten
DMX channels, which defines the highest
configurable address to 503.
If you are not familiar with the DMX
protocol, you may refer to the “DMX Primer”
section in the “Technical Information” chapter.
To select the starting address, do the following:
1. Press <MENU>repeatedly until the current starting address (001 to 503)
shows blinking on the display.
2. Use <UP> or <DOWN> to select a different starting address (001~503).
3. Press <ENT>(the new starting address will show solid on the display).
Standalone Modes
Never connect a product that is operating in any standalone mode, whether
Static, Automatic, or Sound to a DMX string connected to a DMX controller.
This is because products in standalone mode may transmit DMX signals that
could interfere with the DMX signals from the controller.
Setting this product to operate in DMX mode will allow you to control it without a DMX
controller.
1. Connect this product to a suitable power outlet.
2. Turn this product on.

Scorpion™ BLU User Manual (Rev. 6) Page 15 of 21
Sound Mode
To enable the Sound mode, do the following:
1. Press <MENU>repeatedly until the active option of the Auto/Sound branch
(AFnto rdn) appears on the display.
2. Use <UP> or <DOWN> to select a sound triggered program (Son).
3. Press <ENT>(the new sound program will show solid on the display).
4. Turn the music on.
5. Press <MENU> repeatedly until the active option of the Sound Sensitivity
branch (S 0 to S 9) shows blinking on the display.
6. Use <UP> or <DOWN> to select the sensitivity level (S 0~S 9).
7. Press <ENT>(the new sound sensitivity will show solid on the display).
The product only responds to the low frequencies of music (bass and drums).
Automatic Mode
To enable the Automatic mode, follow the instructions below:
1. Press <MENU>repeatedly until the active option of the Auto/Sound branch
(AFn to rdn) shows blinking on the display.
2. Use <UP> or <DOWN> to select an automatic program (AF1~ASn).
3. Press <ENT>(the new auto program will show solid on the display).
Laser Sky Color Mode
To enable the Laser Sky Color mode, follow the instructions below:
1. Press <MENU>repeatedly until the active option of the Laser Sky Color
branch (LSEto LSS) shows blinking on the display.
2. Use <UP> or <DOWN> to select a laser sky color option (LSE~LSS).
3. Press <ENT>(the new laser sky color will show solid on the display).
Laser Sky Effect Mode
To enable the Laser Sky Effect mode, follow the instructions below:
1. Press <MENU>repeatedly until LSUshows blinking on the display.
2. Use <UP> or <DOWN> to change the angle of the laser sky effect.
3. Press <ENT>(LSU will show solid on the display).
Reverse Motion
To reverse the direction of the pan and tilt motion, follow the instructions below:
1. Press <MENU>repeatedly until rEv shows blinking on the display.
2. Press <ENT>(the current option for pan direction will show (P-n or P-Y).
a. To change the setting, use <UP> or <DOWN> and continue to step “3”.
b. To keep the setting, continue to step “3”.
3. Press <ENT> (the current option for tilt direction will show (t-n or t-Y).
a. To change the setting, use <UP> or <DOWN> and continue to step “4”.
b. To keep the setting, continue to step “4”.
4. Press <ENT>(the current software version will show briefly on the display,
followed by rEv).

Page 16 of 21 Scorpion™ BLU User Manual (Rev. 6)
Master/Slave Mode
This mode allows a single Scorpion™ BLU product
(the “master”) to control the
actions of one or more Scorpion™ BLU units (the “slaves”) without the need of a DMX
controller. The master unit will be set to operate in either Automatic, Sound, or Laser
Sky mo
de, while the slave units will be set to operate in Slave Mode. Once set and
connected, the slave units will operate in unison with the master unit.
Configure the units as indicated below.
Slave units:
1. Press <MENU>repeatedly until SLA shows blinking on the display.
2. Press <ENT>(SLA will show solid on the display).
3. Connect the DMX input of the first slave unit to the DMX output of the master
unit
4. Connect the DMX input of the subsequent slave units to the DMX output of
the previous slave unit.
5. Finish setting and connecting all the slave units.
Master unit:
1. Set the master unit to operate in either, Automatic, Laser Sky, or Sound
mode, as previously indicated.
2. Make the master unit the first unit in the DMX daisy chain.
•Wait until all the slave units are configured and connected before
connecting the master unit to the DMX daisy chain.
•Never connect a DMX controller to a DMX string configured for Master/Slave
operation because it may interfere with the signals from the master unit.
Do not connect more than 31 slave units to the master unit.
DMX Channel Assignments and Values
Channel Function Value Setting
1 Control Mode
000 027
028 139
140 251
252 255
Manual mode
Automatic
Sound activated
DMX mode
2
Pattern selection
(Only if CH1 = 000~017)
000 255 32 patterns, as shown in page 20
3 Laser On/Off
000 024
025 255
Blackout
Laser On
4 Strobe
000 004
005 255
No strobe
Strobe on (slow fast)
5 Zoom
000 127
128 169
170 209
210 255
100%~5%
Zoom In Macro
Zoom Out Macro
Zoom In and Out Macro
6 X-Axis Move (Pan)
000 127
128 191
192 255
128 different positions on Y-Axis
Move Left to right to Left (slow fast)
Move Left to right to Left (fast slow)
7 Y-Axis Move (Tilt)
000 127
128 191
192 255
128 different positions on X-Axis
Move Up to down to Up (slow fast)
Move Up to down to Up (fast slow)
8 X-Axis Roll
000 127
128 191
192 255
Y-Axis Roll
Roll (slow fast)
Roll (fast slow)
9 Y-Axis Roll
000 127
128 191
192 255
Y-Axis Roll
Roll (slow fast)
Roll (fast slow)
10 Rotate
000 127
128 191
192 255
Z-Axis Roll
Clockwise Rotate
Counterclockwise Rotate

Scorpion™ BLU User Manual (Rev. 6) Page 17 of 21
DMX Ch.2 Pattern Selection
DMX VALUE
PATTERN
DMX VALUE
PATTERN
DMX VALUE
PATTERN
000~007 096~103 190~197
008~015 104~111 198~205
016~023 112~119 206~213
024~031 120~127 214~221
032~039 128~135 222~229
040~047 136~143 230~237
048~055 144~151 238~245
056~063 152~159 246~255
064~071 160~167
072~079 168~175
080~087 176~181
088~095 182~189

Page 18 of 21 Scorpion™ BLU User Manual (Rev. 6)
5.TECHNICAL INFORMATION
Product Maintenance
Dust build up reduces light output performance and can cause overheating. This can
lead to reduction of the light source’s life and mechanical wear. To maintain optimum
performance and minimize wear, you should clean your lighting products at least
twice a month. However, be aware that usage and environmental conditions could be
contributing factors to increase the cleaning frequency.
To clean this lighting product, follow the instructions below:
•Unplug the product from power.
•Wait until the product is cold.
•Use a vacuum (or dry compressed air) and a soft brush to remove dust collected
on the external surface and fan vents.
•Clean the glass panel (laser aperture) with a mild solution of glass cleaner or
isopropyl alcohol.
•Apply the solution directly to a soft, lint-free cotton cloth or a lens cleaning tissue,
and drag any dirt or grime to the outside of the glass.
•Gently polish the glass surface until it is free of haze and lint.
Always dry the glass surface carefully after cleaning them.
•Refrain from spinning the fan using compressed air because you could
damage it.
•DO NOT open this product for cleaning or servicing.

Scorpion™ BLU User Manual (Rev. 6) Page 19 of 21
Troubleshooting
Symptom Possible Cause Possible Action
Circuit breaker or fuse
keeps blowing
Excessive load on the circuit
Make sure that the total load does not
exceed 80% of the breaker or fuse
nominal current
Short circuit along the power lines
Check the power lines and power cords
Product does not power up
No energy on power outlet Check power outlet
Change to another outlet
Loose or damaged power cord
Check the power cord
Blown fuse
Replace blown fuse with a good one of
the same type and rating
Internal problem Send product for repair
Product does not respond to
DMX
Wrong starting address on the product
Set the correct starting address on the
product
Use the right fader(s) on the controller
Wrong DMX personality on the product
Set the correct DMX product’s personality
Assign the faders accordingly
Wrong polarity setting on the DMX
controller
Change the signal polarity on the
controller
Loose or damaged DMX cable
Check the DMX cable before the faulty
unit
Internal problem Send product for repair
Intermittent DMX Problems
Signal cables are not DMX compatible
Replace non DMX cables with true DMX
cables
Interference with AC or radio signals
Keep DMX cables away from AC wires or
radio equipment
DMX cable too long
Install an optically coupled DMX amplifier
right before the product with intermittent
problems
Too many products connected
Install an optically coupled DMX amplifier
after unit #32
Terminator not connected Install a terminator.
If you still experience problems after trying the above solutions, contact CHAUVET® Technical
Support.

Page 20 of 21 Scorpion™ BLU User Manual (Rev. 6)
Returns
The user must send the merchandise prepaid, in the original box, and with its original
packing and accessories. CHAUVET® will not issue call tags.
Call CHAUVET®
and request a Return Merchandise Authorization (RMA) number
before shipping the product
. Be prepared to provide the model number, serial
number, and a brief description of the cause for the return.
The user must clearly label the package with a Return Mer
chandise Authorization
(RMA) number. CHAUVET®
will refuse any product returned without an RMA
number.
DO NOT write the RMA number directly on the box. Instead, write it on a
properly affixed label.
Once you have received the RMA number, please
include the following information
on a piece of paper inside the box:
•Your name
•Your address
•Your phone number
•The RMA number
•A brief description of the problem
Be sure to pack the product properly. Any shipping damage resulting from inadequate
packaging will be the customer’s responsibility. FedEx packing or double-boxing are
recommended.
CHAUVET® reserves the right to use its own discretion to repair or replace
returned product(s).
Contact Us
World Headquarters
United Kingdom & Ireland
CHAUVET®
CHAUVET® Europe Ltd.
General Information
Address: 5200 NW 108th Avenue
Sunrise, FL 33351
Voice: [phone]
Fax: [phone]
Toll free: [phone]
Technical Support
Voice: [phone] (Press 4)
Fax: [phone]
Email: [e-mail]
General Information
Address: Unit 1C
Brookhill Road Industrial Estate
Pinxton, Nottingham, UK
NG16 6NT
Voice: [phone]
Fax: [phone]
Technical Support
Email: [e-mail]
World Wide Web
World Wide Web
www.chauvetlighting.com
www.chauvetlighting.co.uk