Cisco 7832 User manual

Cisco IP Conference Phone 7832 Multiplatform Phone User Guide
First Published: 2017-08-14
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CONTENTS
CHAPTER 1 Your Phone 1
The Cisco IP Conference Phone 7832 1
Phone Setup 2
Ways to Provide Power to Your Conference Phone 2
Connect to the Network 2
Sign into Your Extension from Another Phone 2
Sign In to a Phone as a Guest 3
Sign Out of a Phone as a Guest 3
Set the Profile Rule on the Phone 3
Configuration Utility Page 3
Speed-Dial Numbers 4
Cisco IP Phone 7832 Buttons and Hardware 5
Conference Phone Navigation 6
Conference Phone Softkeys 7
Conference Phone Screen 7
Clean the Phone Screen 7
Energy Savings 7
Additional Help and Information 8
Accessibility Features 8
Hearing-Impaired Accessibility Features 9
Vision-Impaired and Blind Accessibility Features 10
Mobility-Impaired Accessibility Features 12
Third-Party Accessibility Applications 13
Troubleshooting 13
Find Information About Your Phone 13
View the Customization State on the Phone 14
View the Network Status 14
View the Phone Status 15
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View the Status Messages on the Phone 15
View the Line Status 16
View the Transaction Status 16
View the Reboot History 16
Report All Phone Issues 17
Identify Phone Issues with a URL in the Phone Web Page 17
Lost Phone Connectivity 17
Cisco One-Year Limited Hardware Warranty Terms 18
CHAPTER 2 Calls 19
Make Calls 19
Make a Call 19
Redial a Number 19
Speed Dial 20
Assign a Speed-Dial Code from the Phone Screen 20
Make a Call with a Speed-Dial Code 20
Dial an International Number 21
Secure Calls 21
Answer Calls 21
Answer a Call 21
Answer Call Waiting on Your Conference Phone 21
Answer Call Waiting 22
Decline a Call 22
Turn On Do Not Disturb 22
Turn On or Turn Off DND Using a Star Code 23
Answer a Coworker's Phone (Call Pickup) 23
Answer a Call Within Your Group (Pickup) 23
Mute Your Call 23
Hold Calls 24
Put a Call on Hold 24
Answer a Call Left on Hold for Too Long 24
Swap Between Active and Held Calls 24
Call Park 24
Place a Call on Hold with Call Park 25
Retrieve a Call on Hold with Call Park 25
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Forward Calls 26
Transfer Calls 26
Transfer a Call to Another Person 26
Consult Before You Complete a Transfer 27
Conference Calls and Meetings 27
Add Another Person to a Call 27
CHAPTER 3 Contacts 29
Corporate Directory 29
Dial a Contact in the Corporate Directory 29
Broadsoft Directory 29
Search for a Contact in Your Broadsoft Directory (Simple Search) 30
Search for a Contact in Your BroadSoft Directory (Advance Search) 30
Edit Your Contact Type in Your Broadsoft Directory 31
Edit Your BroadSoft Directory Name 31
Edit the Server Name of Your Broadsoft Directory 31
Edit User ID of Your Broadsoft Directory 32
Edit Your Broadsoft Directory Password 32
LDAP Directory 32
Search for a Contact in Your LDAP Directory 33
Personal Address Book 33
Add a New Contact to Your Personal Address Book 33
Add a New Contact to Your Personal Address Book with Configuration Utility 33
Search for a Contact in Your Personal Address Book 34
Call a Contact in Your Personal Address Book 34
Edit a Contact in Your Personal Address Book 34
Remove a Contact from Your Personal Address Book 35
CHAPTER 4 Recent Calls 37
Recent Calls List 37
View Your Recent Calls 37
Return a Recent Call 38
Clear the Recent Calls List 38
Create a Contact From a Recents Record 39
Delete a Call Record 39
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Delete All Call Records 40
CHAPTER 5 Voicemail 41
Your Voicemail Account 41
Set Up Voicemail on Your Phone 41
Check for New Voice Messages 42
Access Voicemail 42
Access Audio Voicemail 42
CHAPTER 6 Settings 43
Change the Ringtone 44
Assign a Ring Tone to an Extension with the Configuration Utility 44
Forward Calls in Specific Situations from Your Phone 44
Turn On Do Not Disturb For a Specific Line 45
Turn on DND on All Lines from Configuration Utility 46
Block an Anonymous Call 46
Block Your Caller ID Display 46
Secure a Call 47
Set Up an Auto Answer Page 47
Set Up Voicemail 47
Change the Display Mode 48
Change the Time Format 48
Change the Date Format 48
Configure the Screen Saver with the Phone Web Page 49
Change the Screen Saver 50
Add Logo as Phone Background 50
Change Wallpaper from the Phone Page 51
Set Language 51
Set Password 52
CHAPTER 7 Product Safety and Security 53
Safety and Performance Information 53
Power Outage 53
External Devices 53
Ways to Provide Power to Your Phone 54
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Phone Behavior During Times of Network Congestion 54
FCC Compliance Statements 54
FCC Part 15.21 Statement 54
FCC RF Radiation Exposure Statement 54
FCC Receivers and Class B Digital Statement 55
Cisco Product Security Overview 55
Important Online Information 55
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CHAPTER 1
Your Phone
•The Cisco IP Conference Phone 7832, page 1
•Phone Setup, page 2
•Sign into Your Extension from Another Phone, page 2
•Sign In to a Phone as a Guest, page 3
•Set the Profile Rule on the Phone, page 3
•Configuration Utility Page, page 3
•Cisco IP Phone 7832 Buttons and Hardware, page 5
•Energy Savings, page 7
•Additional Help and Information , page 8
The Cisco IP Conference Phone 7832
The Cisco IP Conference Phone 7832 enhances people-centric communications, combining superior
high-definition (HD) audio performance and 360-degree coverage for all sizes of conference rooms and
executive offices. It provides an audiophile sound experience with a full-duplex two-way wideband (G.722)
audio hands-free speaker. The Cisco IP Conference Phone 7832 is a simple solution that meets the challenges
of the most diverse rooms.
The phone has sensitive microphones with 360-degree coverage. This coverage lets users speak in a normal
voice and be heard clearly from up to 7 feet (2.1 m) away. The phone also features technology that resists
interference from mobile phones and other wireless devices, assuring delivery of clear communications without
distractions.
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Phone Setup
Typically, your administrator sets up your phone and connects it to the network. If your phone is not set up
and connected, contact your administrator for instructions.
Ways to Provide Power to Your Conference Phone
Your conference phone needs power from one of these sources:
•Power over Ethernet (PoE), which your network supplies.
•Cisco IP Phone Power Injector.
The following figure shows the PoE and midspan cable power options.
Figure 1: Conference Phone Power Options
Connect to the Network
You need to connect the phone to the telephone network.
•Wired connection—The phone is plugged into the network using an Ethernet cable.
Sign into Your Extension from Another Phone
If extension mobility is configured, you can sign into a different phone in your network and have it act the
same as your phone. After you sign in, the phone adopts your personal directory number.
Procedure
Step 1 Press Sign in.
Step 2 Enter your username and password, then press Sign in.
Step 3 Press Sign out to sign out of your extension.
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Your Phone
Phone Setup

Sign In to a Phone as a Guest
You can sign in to a different phone in your network as a guest.
Procedure
Step 1 Press Log In.
Step 2 Enter your user ID and password.
Step 3 Press Save.
Sign Out of a Phone as a Guest
Procedure
Step 1 Press Guest Out.
Step 2 Press Sign Out.
Set the Profile Rule on the Phone
Procedure
Step 1 Press Settings .
Step 2 Select Device administration >Profile rule.
Step 3 Press Resync.
Configuration Utility Page
You can customize some phone settings with the Configuration Utility page, which you access from your
computer. Your administrator gives you the page URL, your user ID, and password.
In the Configuration Utility page, you can control features, line settings, and phone services for your phone.
•Phone features include speed dial, do not disturb, and your personal address book.
•Line settings affect a specific phone line (directory number) on your phone. Line settings can include
call forwarding, visual and audio message indicators, ring patterns, and other line-specific settings.
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Your Phone
Sign In to a Phone as a Guest

The following table describes some specific features that you configure using the Configuration Utility page.
DescriptionFeatures
You specify the number that will receive calls when call forward is enabled on the
phone. Use the Configuration Utility page to set up more complicated call forward
functions, for example, when your line is busy.
Call forward
You assign phone numbers to speed-dial numbers so that you can quickly call that
person.
Speed dial
You assign a ringtone to a specific line.Ringtone
You add a contact to your personal directory with Configuration Utility page.Personal directory
contact
Speed-Dial Numbers
When you dial a number on your phone, you enter a series of digits. When you set up a speed-dial number,
the speed-dial number must contain all the digits you need to make the call. For example, if you need to dial
9 to get an outside line, you enter the number 9 and then the number you want to dial.
You can also add other dialed digits to the number. Examples of additional digits include a meeting access
code, an extension, a voicemail password, an authorization code, and a billing code.
The dial string can contain the following characters:
•0 to 9
•Pound (#)
•Asterisk (*)
•Comma (,)—This is the pause character, and gives a 2- second delay in the dialing. You can have several
commas in a row. For example, two commas (,,) represent a pause of 4 seconds.
The rules for dial strings are:
•Use the comma to separate the parts of the dial string.
•An authorization code must always precede a billing code in the speed-dial string.
•A single comma is required between the authorization code and the billing code in the string.
•A speed-dial label is required for speed dials with authorization codes and additional digits.
Before you configure the speed dial, try to dial the digits manually at least once to ensure that the digit sequence
is correct.
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Your Phone
Speed-Dial Numbers

Your phone does not save the authorization code, billing code, or extra digits from the speed dial in the
call history. If you press Redial after you connect to a speed-dial destination, the phone prompts you to
enter any required authorization code, billing code, or additional digits manually.
Note
Example
To set up a speed-dial number to call a person at a specific extension, and if you need an authorization code
and billing code, consider the following requirements:
•You need to dial 9 for an outside line.
•You want to call 5556543.
•You need to input the authorization code 1234.
•You need to input the billing code 9876.
•You must wait for 4 seconds.
•After the call connects, you must dial the extension 56789#.
In this scenario, the speed-dial number is 95556543,1234,9876,,56789#.
Cisco IP Phone 7832 Buttons and Hardware
The following figure shows the Cisco IP Conference Phone 7832.
Figure 2: Cisco IP Conference Phone 7832 Buttons and Features
Toggle the microphone on or off. When the
microphone is muted, the LED bar is lit red.
Mute bar1
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Your Phone
Cisco IP Phone 7832 Buttons and Hardware

Indicates call states:
•Green, solid—Active call
•Green, flashing—Incoming call
•Green, pulsing—Held call
•Red, solid—Muted call
LED bar2
Access functions and services.Softkey buttons3
Scroll through menus, highlight items, and select the highlighted
item.
When the phone is idle, press Up to access the recent calls list and
press Down to access the favorites list.
Navigation bar and Select
button
4
Adjust the speakerphone volume (off hook) and the ringer
volume(on hook).
When you change the volume, the LED bar lights white to show the
volume change.
Volume button5
Conference Phone Navigation
Use the Navigation bar to scroll through menus. Use the inner Select button of the Navigation bar to select
menu items.
If a menu item has an index number, you can enter the index number with the keypad to select the item.
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Your Phone
Conference Phone Navigation

Conference Phone Softkeys
You can interact with the features on your phone with the softkeys. Softkeys, located below the screen, give
you access to the function displayed on the screen above the softkey. The softkeys change depending on what
you are doing at the time. The More ... softkey shows you that more functions are available.
Conference Phone Screen
The phone screen shows information about your phone such as directory number, active call status, and
softkeys. The screen is made up of three sections: the header row, the middle section, and the footer row.
At the top of the screen is the header row. The header row displays the current date and time, and
the phone number.
1
The middle of the phone screen displays the information associated with the calls or line.2
The bottom row of the screen contains the softkey labels. Each label indicates the action for the
softkey button below the screen.
3
Clean the Phone Screen
Procedure
If your phone screen gets dirty, wipe it with a soft, dry cloth.
Do not use any liquids or powders on the phone because they can contaminate the phone components
and cause failures.
Caution
Energy Savings
Your administrator can reduce the amount of power that the phone screen uses when you're not using your
phone. Level of energy-saving that your administrator can set up:
•Power Save—The backlight or screen turns off when the phone has been inactive for a period of time.
You can manage the backlight.
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Your Phone
Conference Phone Softkeys

Additional Help and Information
If you have questions about the functions available on your phone, contact your administrator.
The Cisco website (https://www.cisco.com) contains more information about the phones and call control
systems.
•For quick start guides and end-user guides in English, follow this link:
https://www.cisco.com/c/en/us/support/collaboration-endpoints/unified-ip-phone-7800-series/
products-user-guide-list.html
•For guides in languages other than English, follow this link:
https://www.cisco.com/c/en/us/support/collaboration-endpoints/unified-ip-phone-7800-series/
tsd-products-support-translated-end-user-guides-list.html
•For licensing information, follow this link:
https://www.cisco.com/c/en/us/support/collaboration-endpoints/unified-ip-phone-7800-series/
products-licensing-information-listing.html
Accessibility Features
The Cisco IP Conference Phone 7832 provides accessibility features for the blind, and the visually, hearing,
and mobility impaired. Because many of these features are standard, users with disabilities can access them
without any special configuration.
The term phone support pages refers to the web pages that you can access to set up certain features. For Cisco
Unified Communications Manager (Release 10.0 and later), these pages are the Self Care Portal. For Cisco
Unified Communications Manager (Release 9.1 and earlier), these pages are the User Options web pages.
Cisco is committed to designing and delivering accessible products and technologies to meet the needs of
your organization. You can find more information about Cisco and its commitment to accessibility at this
URL: http://www.cisco.com/go/accessibility
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Your Phone
Additional Help and Information

Hearing-Impaired Accessibility Features
Your conference phone comes with standard accessibility features that require little or no setup.
Figure 3: Hearing-Impaired Accessibility Features
Table 1: Hearing-Impaired Accessibility Features
DescriptionAccessibility FeatureItem
The phone screen displays the current state and the LED
bar displays:
•Green, solid—Active call
•Green, flashing—Incoming call
•Green, pulsing—Held call
•Red, solid—Muted call
LED bar1
The phone screen displays the current state.
When you have a message, a message is displayed on
the phone screen. Your phone also provides an audible
message-waiting indicator.
To change the audible voice-message indicator, sign in
to the Self Care portal and access the message-indicator
settings. You can change each setting to on or off.
Your administrator can also change your settings.
Visual notification of phone state and
message-waiting indicator
2
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Your Phone
Accessibility Features

DescriptionAccessibility FeatureItem
•Select Settings >Preferences to change the
ringtone.
•Adjust the volume level for the phone ring. When
not in a call, press Volume to raise or lower the
volume.
When you adjust the volume, the LED bar lights
white to show the volume increase or decrease.
Your administrator can also change your settings.
Adjustable ringtone, pitch, and volume3
Vision-Impaired and Blind Accessibility Features
Your phone comes with standard accessibility features that require little or no setup.
Figure 4: Vision-Impaired and Blind Accessibility Features
Table 2: Vision-Impaired and Blind Accessibility Features
DescriptionAccessibility FeatureItem
Use the Mute button to toggle the
microphone on or off. When the
microphone is muted, the LED bar lights
red. When you turn on Mute, your phone
beeps once; when you turn off Mute, your
phone beeps twice.
Mute button
•This button is located above the LED bar and
the screen.
1
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Your Phone
Accessibility Features

DescriptionAccessibility FeatureItem
Alerts you to an incoming call. The LED
flashes during incoming calls.
Colors indicate your phone's status:
•Green, solid—Active call
•Green, flashing—Incoming call
•Green, pulsing—Held call
•Red, solid—Muted call
High-contrast visual and audible alert of incoming
call with the LED bar
•The LED bar is located between the Mute
button and the screen.
2
Allows you to adjust your phone screen
contrast.
Back-lit grayscale LCD screen with adjustable
contrast on the Cisco IP Phone
3
Provide access to special functions. The
LCD displays the functions.
Softkeys
•These are buttons just below the LCD.
4
Use the Navigation bar to move up and
down in the phone LCD. The Select button
is in the center of the Navigation bar.
Navigation cluster (includes the Navigation bar
and the Select button)
•The Navigation cluster is located to the right
of the keypad.
5
Allows you to use existing or familiar key
positions. Key 5 has a nib.
Standard 12-key layout6
Allows you to increase or decrease the ring
volume or the sound.
Press up on the rocker key to increase the
volume. Press down on the rocker key to
decrease the volume.
When you adjust the volume, the LED bar
lights white to show the volume increase
or decrease.
Volume key
•This key is located to the left of the keypad.
7
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Your Phone
Accessibility Features

Mobility-Impaired Accessibility Features
Your conference phone comes with standard accessibility features that require little or no setup.
Figure 5: Mobility-Impaired Accessibility Features
Table 3: Mobility-Impaired Accessibility Features
DescriptionAccessibility FeatureItem
Indicates your phone's status:
•Green, solid—Active call
•Green, flashing—Incoming call
•Green, pulsing—Held call
•Red, solid—Muted call
LED bar1
Allow you to easily locate your phone's keys. For
example, Key 5 has a nib, which you can use to locate
other key positions.
Tactile-discernible buttons and
functions, including a nib on Key 5
2
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Your Phone
Accessibility Features