Cisco 8832 User manual

Your Phone
•Your Cisco IP Conference Phone 8832 and 8832NR, on page 1
•New and Changed Information, on page 2
•Phone Setup, on page 4
•Self Care Portal, on page 14
•Cisco IP Conference Phone 8832 Buttons and Hardware, on page 16
•Phone Firmware and Upgrades, on page 21
•Energy Savings, on page 22
•Additional Help and Information , on page 23
Your Cisco IP Conference Phone 8832 and 8832NR
The Cisco IP Conference Phone 8832 and 8832NR provide high-definition (HD) audio performance and
360-degree coverage for medium to large conference rooms and executive offices. The conference phone has
sensitive microphones that let you speak in a normal voice and be clearly heard from up to 10 feet (2.1 m)
away.
Figure 1: Cisco IP Conference Phone 8832
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You can connect two wired expansion microphones to the phone to increase coverage in larger conference
rooms.
The phone also supports an optional set of two wireless expansion microphones.
The Cisco IP Conference Phone 8832NR (non-radio) version does not support Wi-Fi or wireless expansion
microphones.
The phone can be used for a 20 x 20 foot (6.1 x 6.1 m) room and up to 10 people. When you add the expansion
microphones, coverage extends to a 20 x 34 foot (6.1 x 10 m) room and up to 22 people.
You can connect two base units to increase the coverage for a room. This configuration requires the optional
Daisy Chain kit and can support two expansion microphones (either wired or wireless, but not a mixed
combination). If you are using wired microphones with the Daisy Chain kit, the configuration provides coverage
for a room up to 20 x 50 feet (6.1 x 15.2 m) and up to 38 people. If you are using wireless microphones with
the Daisy Chain kit, the configuration provides coverage for a room up to 20 x 57 feet (6.1 x 17.4 m) and up
to 42 people.
Feature Support
This document describes all the features that the device supports. However, not all features may be supported
with your current configuration. For information on supported features, contact your administrator.
New and Changed Information
You can use the information in the following sections to understand what has changed in the document. Each
section contains the major changes.
New and Changed Information for Firmware Release 12.8(1)
Table 1: New and Changed Information for Firmware Release 12.8(1)
New or Changed ContentFeature
Replace Your Existing Phone with a New Phone, on
page 13
Phone Data Migration
New and Changed for Firmware Release 12.7(1)
The following table shows the changes made for Firmware Release 12.7(1).
Table 2: Cisco IP Conference Phone 8832 User Guide Revisions for Firmware Release 12.7(1)
Updated SectionRevision
Answer a Call Within Your Hunt GroupUpdated for hunt group calls on Call Alert
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Feature Support

Updated SectionRevision
In certain circumstances, users who dialed a number
that was busy received the reorder tone. With this
release, the user hears the busy tone.
New sections Conference Phone Navigation, on page
18,Conference Phone Softkeys, on page 18,Phone
Icons, on page 18, and Clean the Phone Screen, on
page 19.
General changes
New and Changed Information for Firmware Release 12.6(1)
No user guide updates were required for Firmware Release 12.6(1).
New and Changed Information for Firmware Release 12.5(1)SR3
The following table shows the changes that were made for Firmware Release 12.5(1)SR3.
Table 3: Cisco IP Conference Phone 8832 User Guide Revisions for Firmware Release 12.5(1)SR3
New or Updated SectionRevision
Phone Keypad Characters, on page 19New topic
New and Changed Information for Firmware Release 12.5(1)SR2
No User Guide updates were required for Firmware Release 12.5(1)SR2.
Firmware Release 12.5(1)SR2 replaces Firmware Release 12.5(1) and Firmware 12.5(1)SR1. Firmware
Release 12.5(1) and Firmware Release 12.5(1)SR1 have been deferred in favor of Firmware Release 12.5(1)SR2.
New and Changed Information for Firmware Release 12.5(1)SR1
No updates were required for Firmware Release 12.5(1)SR1.
New and Changed Information for Firmware Release 12.5(1)
No updates were required for Firmware Release 12.5(1).
New and Changed Information for Firmware Release 12.1(1)
The following table shows the changes that were made for Firmware Release 12.1(1).
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New and Changed Information for Firmware Release 12.6(1)

Table 4: Cisco IP Conference Phone 8832 User Guide Revisions for Firmware Release 12.1(1)
New or Updated SectionRevision
Connect to the Network, on page 4Updates to support for Cisco IP Conference
Phone 8832 PoE Injector
•Your Cisco IP Conference Phone 8832 and 8832NR, on
page 1
•Wireless Expansion Microphone, on page 20
•Install the Wireless Expansion Microphones, on page 9
•Pair a Wireless Microphone, on page 9
•Unpair a Wireless Microphone, on page 10
•Install the Wireless Microphone Charging Cradle, on page
10
•Charge a Wireless Microphone, on page 11
Support for Wireless Microphone
•Your Cisco IP Conference Phone 8832 and 8832NR, on
page 1
•Daisy Chain Mode, on page 11
Support for Daisy Chain
Connect to the Network, on page 4Support for Cisco IP Conference Phone
8832 Non-PoE Ethernet Injector
•Connect to the Network, on page 4
•Set Up Wi-Fi Client, on page 6
•Connect to a Preconfigured Wi-Fi Network, on page 7
Support for Wi-Fi
•Connect to the Network, on page 4
•Connect to Expressway, on page 7
Support for Mobile and Remote Access
Through Expressway
Calls That Require a Billing Code or Authorization CodeSupport for CMC and FAC
Phone Setup
Your administrator sets up your phone and connects it to the network. If your phone is not set up and connected,
contact your administrator for instructions.
Connect to the Network
You need to connect the phone to the network.
• Wired network connection—All wired network connections use one of the following:
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Phone Setup

•PoE deployment: Connect the phone to the Cisco IP Conference Phone 8832 PoE Injector and
connect the injector to the network with an Ethernet cable.
•Non-PoE deployment: Depending on your location, use one of the following options:
• Connect the phone to the Cisco IP Conference Phone 8832 Non-PoE Ethernet Injector.
Then, connect the injector to the network with an Ethernet cable and to an electric outlet with
a power adapter.
• Connect the phone to the Cisco IP Conference Phone 8832 Ethernet Injector. Then, connect
the injector to the network with an Ethernet cable and to an electric outlet with a power adapter.
You can use this option only if you are based in North America.
• Wireless connection—The Cisco IP Conference Phone 8832 can connect to a Wireless Access Point
using Wi-Fi.
Mobile and Remote Access Through Expressway—If your administrator sets up Mobile and Remote Access
Through Expressway and you connect your phone to the network, it connects to the Expressway server.
Figure 2: PoE Deployment Options
The following figure shows the two PoE deployment options. You can use the option that is shown in the
right-side illustration only if you are based in North America.
Cisco IP Conference Phone 8832 Ethernet Injector with
the PoE power option
Cisco IP Conference Phone 8832 PoE Injector
with the PoE power option
Figure 3: Non-PoE Deployment Options
The following figure shows the two Non-PoE deployment options. You can use the option that is shown in
the right side illustration only if you are based in North America.
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Connect to the Network

Cisco IP Conference Phone 8832 Ethernet Injector with
the Ethernet power option
Cisco IP Conference Phone 8832 Non-PoE
Ethernet Injector with the Ethernet power option
Figure 4: Wi-Fi Network Connection
Set Up Wi-Fi Client
The Cisco IP Conference Phone 8832 can access a Wi-Fi network. You need a power adapter to power the
phone. The Cisco IP Conference Phone 8832NR cannot be used with a Wi-Fi network.
Before you begin
Your administrator needs to configure settings on the call control system to enable Wi-Fi access.
Procedure
Step 1 If the phone is plugged into the Ethernet, unplug the Ethernet cable.
Step 2 Press Settings.
Step 3 Navigate to Admin settings >Network setup >Wi-Fi client setup.
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Set Up Wi-Fi Client

Step 4 Navigate to Wireless and press On.
Step 5 Press Apply to save the changes, or press Revert to cancel the changes.
Step 6 Navigate to Network name.
Step 7 When the phone finishes scanning the SSID, choose a network to join.
Step 8 Enter your Wi-Fi credentials and press Connect.
Connect to a Preconfigured Wi-Fi Network
You can connect your Cisco IP Conference Phone 8832 to the network using Wi-Fi, but, for security, enter
your username and password. But, the Cisco IP Conference Phone 8832NR does not support Wi-Fi.
Depending upon how your phone is configured, you could be required to sign in when you join a Wi-Fi
network or when your phone powers up.
You cannot dismiss the Wi-Fi sign-in window without entering the correct username and password.
Procedure
Step 1 Enter your Wi-Fi credentials when prompted.
Step 2 Select Sign-in.
Connect with Activation Code Onboarding
If your network has been configured to support this feature, then you can use Activation Code Onboarding
to connect to your company's phone network.
Enter an Activation Code
Activation codes are used to set up your new phone. They can only be used once, and expire after 1 week.
Contact your administrator if you don't know your code or if you need a new one.
Procedure
Step 1 Enter your activation code on the activation screen.
Step 2 Press Submit.
Connect to Expressway
You can use Mobile and Remote Access Through Expressway to connect to your corporate network when
you are working away from your office.
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Connect to a Preconfigured Wi-Fi Network

Procedure
Step 1 Reset service mode through Settings >Admin Settings >Reset Settings >Service mode.
Step 2 Press Select when prompted to change the service mode.
Step 3 Enter the service domain and press Continue.
Step 4 Enter your username and password.
Step 5 Select Sign in.
Install the Wired Expansion Microphones
The phone supports an optional kit with two wired expansion microphones. You can extend the microphones
up to 7 feet (2.13m) from the phone. For best results, we recommend that you place the microphones at least
3 feet (0.91m) away from the phone.
Procedure
Step 1 Plug the end of the microphone cable into the port on the side of the phone.
Step 2 Extend the microphone cable to the desired position.
The following figure shows installation of a wired expansion microphone.
Figure 5: Wired Expansion Microphone Installation
Related Topics
Wired Expansion Microphone, on page 20
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Install the Wired Expansion Microphones

Install the Wireless Expansion Microphones
The conference phone provides the option of connecting two wireless expansion microphones.
You must use either two wired microphones or two wireless microphones with the phone, but not a mixed
combination.
Note
When the phone is in a call, the LED on the expansion microphone is lit green. To mute the expansion
microphone, press the Mute key. When the microphone is muted, the LED is lit red. When the battery in the
microphone is low, the battery indication LED blinks rapidly.
Before you begin
Disconnect the wired expansion microphones before you install wireless expansion microphones. You cannot
use both wired and wireless expansion microphones at the same time.
Procedure
Step 1 Position the table mount plate on the table surface location where you want to place the microphone.
Step 2 Remove the adhesive for the double-stick tape on the bottom of the table mount plate. Place the table mount
plate to adhere to the table surface.
Step 3 Attach the microphone to the table mount plate. Magnets are embedded in the microphone to snap the unit
into place.
You can move the microphone and attached table mount to a different location on the table surface as needed.
Use care when moving to protect the unit.
Related Topics
Wireless Expansion Microphone, on page 20
Install the Wireless Expansion Microphones, on page 9
Pair a Wireless Microphone
Before you begin
Unplug any wired microphones.
Procedure
Step 1 Press Settings.
Step 2 Select Admin Settings >Microphones >Wireless microphones.
Step 3 Select either Microphone 1 or Microphone 2 and press Pair.
If a microphone is already linked to a particular channel, the phone screen shows that the microphone is paired.
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Install the Wireless Expansion Microphones

Step 4 Press Mute on the wireless microphone until the microphone LED blinks white.
If the pairing succeeds, the phone screen displays a success message.
Step 5 (Optional) Press Cancel to revert to the Wireless microphones menu.
Related Topics
Wireless Expansion Microphone, on page 20
Unpair a Wireless Microphone
Procedure
Step 1 Press Settings.
Step 2 Select Admin Settings >Microphones >Wireless microphones.
Step 3 Select either Microphone 1 or Microphone 2.
If the selected channel is paired, the Unpair softkey displays on the phone screen.
Step 4 Press Unpair.
Related Topics
Wireless Expansion Microphone, on page 20
Install the Wireless Microphone Charging Cradle
You use the charging cradle to charge the wireless microphone battery.
Procedure
Step 1 Plug the charging cradle power adapter into an electrical outlet.
Step 2 Plug one end of the USB-C cable to the charging cradle and the other end into the power adapter.
The following figure shows installation of a wireless microphone charging cradle.
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Unpair a Wireless Microphone

Figure 6: Wireless Microphone Charging Cradle Installation
Related Topics
Wireless Expansion Microphone, on page 20
Charge a Wireless Microphone
Before you begin
Install the wireless microphone charging cradle. For more information, see Install the Wireless Microphone
Charging Cradle, on page 10.
Procedure
Step 1 Place the microphone in the charging cradle.
Step 2 If the LED on the cradle is not white, remove the microphone and replace it in the cradle.
Related Topics
Wireless Expansion Microphone, on page 20
Daisy Chain Mode
You can connect two conference phones using a Smart Adapter and the USB-C cables that are provided in
the daisy chain kit to expand the audio coverage area in a room.
In daisy chain mode, both units receive power though the Smart Adapter which is connected to a power
adapter. You can use only one external microphone per unit. You can use either a pair of wired microphones
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Charge a Wireless Microphone

with the units or a pair of wireless microphones with the units, but not a mixed combination of the microphones.
When a wired microphone is connected to one of the units, it unpairs any wireless microphones that are
connected to the same unit. Whenever there is an active call, the LEDs and the menu options on the phone
screen of both units are synchronized.
Install the Conference Phone in Daisy Chain Mode
The daisy chain kit contains a Smart Adapter, a short LAN cable, two long, thicker USB-C cables, and a
shorter, thinner USB-C cable. In daisy chain mode, the conference phones require external power from an
electrical outlet. You must use the Smart Adapter to connect the phones together. The long USB-C cables go
to the phone and the short one goes to the power adapter. Refer to the following figure when you connect the
power adapter and the LAN port to the Smart Adapter.
Figure 7: Smart Adapter Power Port and LAN Port
You can use only one microphone per unit.
You must use either two wired microphones or two wireless microphones with the phone, but not a mixed
combination.
Note
The USB-C cable for the power adapter is thinner than the USB-C cables that connect to the phone.
Procedure
Step 1 Plug the power adapter into the electrical outlet.
Step 2 Connect the short, thinner USB-C cable from the power adapter to the Smart Adapter.
Figure 8: Smart Adapter USB Port Connected to the Power Outlet
Step 3 Required: Connect the Ethernet cable to the Smart Adapter and the LAN port.
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Install the Conference Phone in Daisy Chain Mode

Figure 9: Smart Adapter LAN Port Connected to the LAN Port on the Wall Outlet
Step 4 Connect the first phone to the Smart Adapter using the longer, thicker USB-C cable.
Step 5 Connect the second phone to the Smart Adapter using a USB-C cable.
The following figure shows installation of the conference phone in daisy chain mode.
Figure 10: Conference Phone Installation in Daisy Chain Mode
Replace Your Existing Phone with a New Phone
You can change your phone model. The change can be required for a number of reasons, for example:
• You have updated your Cisco Unified Communications Manager (Unified CM) to a software version
that doesn't support the phone model.
• You wants a different phone model from their current model.
• Your phone requires repair or replacement.
Limitation: If the old phone has more lines or line buttons than the new phone, the new phone doesn't have
the extra lines or line buttons configured.
The phone reboots when the configuration is complete.
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Replace Your Existing Phone with a New Phone

Before you begin
Your administrator needs to set up Cisco Unified Communications Manager to enable the phone migration.
You need a new phone that hasn't been connected to the network or previously configured.
Procedure
Step 1 Power off the old phone.
Step 2 Power on the new phone.
Step 3 If prompted, enter your activation code.
Step 4 Select Replace an existing phone.
Step 5 Enter the primary extension of the old phone.
Step 6 If the old phone had a PIN assigned, enter the PIN.
Step 7 Press Submit.
Step 8 If you have several devices, select the device to replace from the list and press Continue.
Self Care Portal
You can customize some phone settings with the Self Care portal web site, which you access from your
computer. The Self Care portal is part of your organization's Cisco Unified Communications Manager.
Your administrator gives you the URL to access the Self Care portal, and provides your user ID and password.
In the Self Care portal, you can control features, line settings, and phone services for your phone.
• Phone features include speed dial, do not disturb, and your personal address book.
• Line settings affect a specific phone line (directory number) on your phone. Line settings can include
call forwarding, visual and audio message indicators, ring patterns, and other line-specific settings.
• Phone services can include special phone features, network data, and web-based information (such as
stock quotes and movie listings). Use the Self Care Portal to subscribe to a phone service before you
access it on your phone.
The following table describes some specific features that you configure with the Self Care portal. For more
information, see the Self Care portal documentation for your call control system.
Table 5: Features Available on the Self Care Portal
DescriptionFeatures
Use the number that receives calls when call forward is enabled on the phone. Use the
Self Care portal to set up more complicated call forward functions, for example, when
your line is busy.
Call forward
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Self Care Portal

DescriptionFeatures
Specify the additional phones such as your mobile phone that you want to use to make
and receive calls with the same directory numbers as your desk phone. You can also
define blocked and preferred contacts to restrict or allow calls from certain numbers
to be sent to your mobile phone. When you set up additional phones, you can also set
up these features:
• Single number reach—Specify whether the additional phone should ring when
someone calls your desk phone.
• Mobile calls—If the additional phone is a mobile phone, you can set it up to allow
you to transfer mobile calls to your desk phone or desk phone calls to your mobile
phone.
Additional phones
Assign phone numbers to speed-dial numbers so that you can quickly call that person.Speed dial
Related Topics
Speed Dial
Forward Calls
Speed-Dial Numbers
When you dial a number on your phone, you enter a series of digits. When you set up a speed-dial number,
the speed-dial number must contain all the digits you need to make the call. For example, if you need to dial
9 to get an outside line, you enter the number 9 and then the number you want to dial.
You can also add other dialed digits to the number. Examples of additional digits include a meeting access
code, an extension, a voicemail password, an authorization code, and a billing code.
The dial string can contain the following characters:
• 0 to 9
• Pound (#)
• Asterisk (*)
• Comma (,)—This is the pause character, and gives a 2 second delay in the dialing. You can have several
commas in a row. For example, two commas (,,) represent a pause of 4 seconds.
The rules for dial strings are:
• Use the comma to separate the parts of the dial string.
• An authorization code must always precede a billing code in the speed-dial string.
• A single comma is required between the authorization code and the billing code in the string.
• A speed-dial label is required for speed dials with authorization codes and additional digits.
Before you configure the speed dial, try to dial the digits manually at least once to ensure that the digit sequence
is correct.
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Speed-Dial Numbers

Your phone does not save the authorization code, billing code, or extra digits from the speed dial in the call
history. If you press Redial after you connect to a speed-dial destination, the phone prompts you to enter any
required authorization code, billing code, or additional digits manually.
Example
To set up a speed-dial number to call a person at a specific extension, and if you need an authorization code
and billing code, consider the following requirements:
• You need to dial 9for an outside line.
• You want to call 5556543.
• You need to input the authorization code 1234.
• You need to input the billing code 9876.
• You must wait for 4 seconds.
• After the call connects, you must dial the extension 56789#.
In this scenario, the speed-dial number is 95556543,1234,9876,,56789#.
Related Topics
Calls That Require a Billing Code or Authorization Code
Phone Keypad Characters, on page 19
Cisco IP Conference Phone 8832 Buttons and Hardware
The following figure shows the Cisco IP Conference Phone 8832.
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Cisco IP Conference Phone 8832 Buttons and Hardware

Figure 11: Cisco IP Conference Phone 8832 Buttons and Features
The following table describes the buttons on the Cisco IP Conference Phone 8832.
Table 6: Cisco IP Conference Phone 8832 Buttons
Indicates call states:
• Green, solid—Active call
• Green, flashing—Incoming call
• Green, pulsing—Held call
• Red, solid—Muted call
LED bar1
The wired expansion microphone cable plugs into the port.Expansion microphone port2
Toggles the microphone on or off. When you mute the
microphone, the LED bar lights red.
Mute bar3
Access functions and services.Softkey buttons4
Scroll through menus, highlight items, and select the highlighted
item.
Navigation bar and Select
button
5
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Cisco IP Conference Phone 8832 Buttons and Hardware

Adjusts the speakerphone volume (off hook) and the ringer
volume (on hook).
When you change the volume, the LED bar lights white to show the
volume change.
Volume button6
Conference Phone Navigation
Use the Navigation bar to scroll through menus. Use the inner Select button of the Navigation bar to select
menu items.
If a menu item has an index number, you can enter the index number with the keypad to select the item.
Conference Phone Softkeys
You can interact with the features on your phone with the softkeys. Softkeys, located below the screen, give
you access to the function displayed on the screen above the softkey. The softkeys change depending on what
you are doing at the time.
The and softkeys indicate more softkey functions are available.
Phone Icons
Your phone screen displays many icons. This section gives images of the common icons
Icons are in color or grayscale, depending on the screen.
Recents
DescriptionIcon
Incoming call
Outgoing call
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Conference Phone Navigation

DescriptionIcon
Missed call
Wi-Fi Network Icons
If your phone is connected to the Wi-Fi network, you see these icons.
Table 7: Network Icons
DescriptionIcon
Wi-Fi connected and the number of bars indicates the signal strength.
There is no Wi-Fi connection
Phone Keypad Characters
The phone keypad allows you to enter letters, numbers, and special characters. You press the Two (2) to Nine
(9) keys to get the letters and numbers. You use the One (1),Zero (0)), Asterisk (*), and Pound (#) keys for
special characters. The following table lists the special characters for each key for the English locale. Other
locales will have their own characters.
Table 8: Special Characters on the Keypad
Special CharactersKeypad Key
/ . @ : ; = ? -_ & %One (1)
(space) , ! ^ ' " |Zero (0)
+ * ~ ` < >Asterisk (*)
# $ £  \ ( ) { } [ ]Pound (#)
Clean the Phone Screen
Procedure
If your phone screen gets dirty, wipe it with a soft, dry cloth.
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Phone Keypad Characters

Do not use any liquids or powders on the phone because they can contaminate the phone components
and cause failures.
Caution
Wired Expansion Microphone
The Cisco IP Conference Phone 8832 supports two wired expansion microphones, available in an optional
kit. Use the expansion microphones in larger rooms or in a crowded room. For best results, we recommend
that you place the microphones between 3 feet (0.91 m) and 7 feet (2.1 m) away from the phone.
Figure 12: Wired Expansion Microphone
When you're in a call, the expansion microphone LED around the Mute button is green.
When you mute the microphone, the LED is red. When you press the Mute button, the phone and the expansion
microphones are muted.
Related Topics
Install the Wired Expansion Microphones, on page 8
Wireless Expansion Microphone
The Cisco IP Conference Phone 8832 supports two expansion wireless microphones, available with a charging
cradle in an optional kit. When the wireless microphone is placed on the charging cradle for charging, the
LED on the cradle is lit white.
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Wired Expansion Microphone