Cisco 7832 User manual

Cisco IP Conference Phone 7832 Multiplatform Phone User Guide
First Published: 2017-08-14
Last Modified: 2020-08-17
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CONTENTS
Your Phone 1
CHAPTER 1
The Cisco IP Conference Phone 7832 1
Feature Support 2
Phones Supported in this Document 2
New and Changed Features 3
New and Changed for Firmware Release 11.3(2) 3
New and Changed for Firmware Release 11.3(1) 5
New and Changed for Firmware Release 11.2(3)SR1 5
New and Changed for Firmware Release 11.2(3) 5
New and Changed for Firmware Release 11.2(1) 6
New and Changed for Firmware Release 11.1(2) 6
Phone Setup 6
Ways to Provide Power to Your Conference Phone 7
Connect to the Network 7
Onboard Your Phone with Activation Code 7
Auto Provision Your Phone with Short Activation Code 7
User Authentication Control 8
Sign into Your Extension from Another Phone (Extension Mobility) 8
Sign in to a Phone as a Guest 9
Sign Out of a Phone as a Guest 9
Set the Profile Rule on the Phone 9
Phone Web Page 10
Speed-Dial Numbers 10
Cisco IP Phone 7832 Buttons and Hardware 11
Phone Keypad Characters 12
Conference Phone Navigation 13
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Conference Phone Softkeys 13
Conference Phone Screen 13
Clean the Phone Screen 14
Energy Savings 14
Turn On Your Phone 14
Additional Help and Information 14
Accessibility Features 15
Hearing-Impaired Accessibility Features 15
Vision-Impaired and Blind Accessibility Features 16
Mobility-Impaired Accessibility Features 17
Third-Party Accessibility Applications 18
Troubleshooting 18
Find Information About Your Phone 19
View the Customization State on the Phone 19
View the Network Status 20
View the Phone Status 21
View the Status Messages on the Phone 21
View the Line Status 21
View 802.1X Transaction Status 22
View the Reboot History 22
Report All Phone Issues 22
Identify Phone Issues with a URL in the Phone Web Page 23
Lost Phone Connectivity 23
Get More Information When Your Phone Displays a Provisioning Failure Message 23
Cisco One-Year Limited Hardware Warranty Terms 24
Calls 25
CHAPTER 2
Make Calls 25
Make a Call 25
Make an Emergency Call 25
Redial a Number 26
Speed Dial 26
Assign a Speed-Dial Code from the Phone Screen 26
Make a Call with a Speed-Dial Code 27
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Contents

Dial an International Number 27
Secure Calls 27
Answer Calls 27
Answer a Call 28
Answer Call Waiting on Your Conference Phone 28
Decline a Call 28
Silence an Incoming Call 28
Turn On Do Not Disturb 29
Turn On or Turn Off DND Using a Star Code 29
Mute Your Call 30
Hold Calls 30
Put a Call on Hold 30
Answer a Call Left on Hold for Too Long 30
Swap Between Active and Held Calls 31
Forward Calls 31
Forward Calls with the Phone Web Page 32
Activate Call Forward All with Feature Activation Code Synchronization 32
Transfer Calls 33
Transfer a Call to Another Person 33
Consult Before You Complete a Transfer 33
Conference Calls and Meetings 34
Add Another Person to a Call 34
Record a Call 34
Instant Message and Presence Contacts 35
Presence 35
Make a Call to an IM and Presence Contact 35
Change Your Presence State 36
Page a Group of Phones (Multicast Paging) 36
Call Center Features 37
Sign In as a Call Center Agent 37
Sign Out as a Call Center Agent 38
Change Your Status as a Call Center Agent 38
Accept a Call Center Call 38
Hold an Agent Call 39
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Contents

Set a Disposition Code While on a Call Center Call 39
Trace a Call 39
Escalate a Call to a Supervisor 40
Contacts 41
CHAPTER 3
Search for a Contact in the All Directories Screen 41
Corporate Directory 43
Broadsoft Directory 43
Search for a Contact in Your BroadSoft Directory 43
Edit Your Contact Type in Your BroadSoft Directory 44
Edit Your BroadSoft Directory Name 44
Edit the Server Name of Your BroadSoft Directory 45
Edit Credentials of Your BroadSoft Directory 46
Edit Your BroadSoft Directory Password 47
LDAP Directory 47
Edit Credentials of Your LDAP Directory 47
Search for a Contact in Your LDAP Directory 48
Personal Address Book 49
Add a New Contact to Your Personal Address Book 49
Add a New Contact to Your Personal Address Book with Phone Web Page 50
Search for a Contact in Your Personal Address Book 50
Call a Contact in Your Personal Address Book 50
Edit a Contact in Your Personal Address Book 51
Remove a Contact from Your Personal Address Book 51
Reverse Name Lookup for Incoming and Outgoing Calls 52
Recent Calls 53
CHAPTER 4
Recent Calls List 53
View Your Recent Calls 53
View Calls Logs from BroadWorks XSI Server 54
Return a Recent Call 54
Clear the Recent Calls List 55
Create a Contact from a Recents Record 55
Delete a Call Record 56
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Contents

Delete All Call Records 56
Voicemail 57
CHAPTER 5
Your Voicemail Account 57
Set up Voicemail on Your Phone 57
Check New Voice Messages 58
Access Voicemail 58
Access Audio Voicemail 58
Phone Behavior with Voicemail Setting 58
Phone Behavior with Voicemail and Missed Call Configuration Setting 59
Settings 61
CHAPTER 6
Phone Settings Overview 61
Change the Ringtone 61
Assign a Ring Tone with the Phone Web Page 62
Forward Calls from Your Phone 62
Turn on Do Not Disturb from the Phone Screen 63
Turn on DND from the Phone Web Page 64
Block an Anonymous Call 64
Block Caller ID 64
Secure a Call 65
Set Up an Auto Answer Page 65
Set Up Voicemail 66
Change the Time Format 66
Change the Date Format 66
Configure the Screen Saver with the Phone Web Interface 67
Change the Screen Saver 68
Add a Logo as a Phone Background 68
Change Wallpaper from the Phone Page 69
Set Language 69
Set Password 70
Set up the Profile Account 70
Add Multiple Locations for a BroadWorks XSI User 71
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Contents

Product Safety and Security 73
CHAPTER 7
Safety and Performance Information 73
Power Outage 73
External Devices 73
Ways to Provide Power to Your Phone 74
Phone Behavior During Times of Network Congestion 74
UL Warning 74
EnergyStar 74
Product Label 75
Compliance Statements 75
Compliance Statements for the European Union 75
CE Marking 75
Compliance Statements for Canada 75
Compliance Statements for New Zealand 75
Permit to Connect (PTC) General Warning 75
Compliance Information for Brazil 76
Compliance Information for Japan 76
FCC Compliance Statements 76
FCC Part 15.19 Statement 76
FCC Part 15.21 Statement 76
FCC RF Radiation Exposure Statement 76
FCC Receivers and Class B Digital Statement 76
Cisco Product Security Overview 77
Important Online Information 77
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Contents

CHAPTER 1
Your Phone
•The Cisco IP Conference Phone 7832, on page 1
•Phones Supported in this Document, on page 2
•New and Changed Features, on page 3
•Phone Setup, on page 6
•Sign into Your Extension from Another Phone (Extension Mobility), on page 8
•Sign in to a Phone as a Guest, on page 9
•Set the Profile Rule on the Phone, on page 9
•Phone Web Page, on page 10
•Speed-Dial Numbers, on page 10
•Cisco IP Phone 7832 Buttons and Hardware, on page 11
•Energy Savings, on page 14
•Additional Help and Information, on page 14
The Cisco IP Conference Phone 7832
The phone has sensitive microphones with 360-degree coverage. This coverage lets users speak in a normal
voice and be heard clearly from up to 7 feet (2.1 m) away. The phone also features technology that resists
interference from mobile phones and other wireless devices, assuring delivery of clear communications without
distractions.
Cisco IP Conference Phone 7832 Multiplatform Phone User Guide
1

Like other devices, a Cisco IP Phone must be configured and managed. These phones encode and decode the
following codecs:
• G.711 a-law
• G.711 mu-law
• G.722
• G722.2 AMR-WB
• G.729a/G.729ab
• G.726
• iLBC
• Opus
• iSAC
Using a cell, mobile, or GSM phone, or two-way radio in close proximity to a Cisco IP Phone might cause
interference. For more information, see the manufacturer’s documentation of the interfering device.
Caution
Cisco IP Phones provide traditional telephony functionality, such as call forwarding and transferring, redialing,
speed dialing, conference calling, and voice messaging system access. Cisco IP Phones also provide a variety
of other features.
Finally, because the Cisco IP Phone is a network device, you can obtain detailed status information from it
directly. This information can assist you with troubleshooting any problems users might encounter when using
their IP phones. You can also obtain statistics about an active call or firmware versions on the phone.
Feature Support
This document describes all the features that the device supports. However, not all features may be supported
with your current configuration. For information on supported features, contact your service provider or
administrator.
Phones Supported in this Document
This document supports these phones:
• Cisco IP Conference Phone 7832 Multiplatform Phones
In this document, the term phone or Cisco IP Phone refers to the above phones.
Cisco IP Conference Phone 7832 Multiplatform Phone User Guide
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Your Phone
Feature Support

New and Changed Features
New and Changed for Firmware Release 11.3(2)
New and Changed SectionsRevision
User Authentication Control, on page 8Added a topic for user authentication control on the
phone menus
Activate Call Forward All with Feature Activation
Code Synchronization, on page 32
Added a topic to include Activation Code Sync
View Calls Logs from BroadWorks XSI Server, on
page 54
Updated the existing task to include information on
reverse name lookup with local directory
Phone Settings Overview, on page 61Added the overview description for the phone settings
Search for a Contact in the All Directories Screen, on
page 41
Add a New Contact to Your Personal Address Book,
on page 49
Add a New Contact to Your Personal Address Book
with Phone Web Page, on page 50
Call a Contact in Your Personal Address Book, on
page 50
Edit a Contact in Your Personal Address Book, on
page 51
Remove a Contact from Your Personal Address Book,
on page 51
Updated the directory-related tasks
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Your Phone
New and Changed Features

New and Changed SectionsRevision
Search for a Contact in the All Directories Screen, on
page 41
Search for a Contact in Your BroadSoft Directory, on
page 43
Edit Your Contact Type in Your BroadSoft Directory,
on page 44
Edit Your BroadSoft Directory Name, on page 44
Edit the Server Name of Your BroadSoft Directory,
on page 45
Edit Credentials of Your BroadSoft Directory, on page
46
Search for a Contact in Your LDAP Directory, on
page 48
Make a Call to an IM and Presence Contact, on page
35
Change Your Presence State, on page 36
Add a New Contact to Your Personal Address Book,
on page 49
Add a New Contact to Your Personal Address Book
with Phone Web Page, on page 50
Search for a Contact in Your Personal Address Book,
on page 50
Call a Contact in Your Personal Address Book, on
page 50
Edit a Contact in Your Personal Address Book, on
page 51
Remove a Contact from Your Personal Address Book,
on page 51
Updated the tasks for the directory enhancement
feature
Forward Calls from Your Phone, on page 62Updated the task on how to forward a call from a
phone
Forward Calls with the Phone Web Page, on page 32Add the task on how to forward a call with the phone
web page
Edit Credentials of Your LDAP Directory, on page
47
Add the topic to edit user credentials to access the
LDAP directory
Search for a Contact in Your LDAP Directory, on
page 48
Updated the task to include user credentials
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Your Phone
New and Changed for Firmware Release 11.3(2)

New and Changed SectionsRevision
LDAP Directory, on page 47
Search for a Contact in Your LDAP Directory, on
page 48
Update the topics to introduce or mention the LDAP
cache mechanism
Edit Credentials of Your LDAP Directory, on page
47
Updated the task with a new to include information
on different user credentials
Call Center Features, on page 37Updated the existing topic to include ACD status
synchronization
Sign In as a Call Center Agent, on page 37Updated the topic to check the status of call center
agent.
New and Changed for Firmware Release 11.3(1)
New and Changed SectionsRevision
Auto Provision Your Phone with Short Activation
Code, on page 7
Added new task to support Auto Provisioning with
Short Activation Code.
Find Information About Your Phone, on page 19Updated an existing task to support display UDI
feature on phone screen
Get More Information When Your Phone Displays a
Provisioning Failure Message, on page 23
Added a task to support Serviceability Enhancement
Messages for Provisioning Failure
New and Changed for Firmware Release 11.2(3)SR1
New or Changed SectionsRevisions
Onboard Your Phone with Activation Code, on page
7
Added a new task about getting your phone onboard
with the activation code
Phone Keypad Characters, on page 12Added a new topic to support Phone Keypad
Characters.
New and Changed for Firmware Release 11.2(3)
New and Changed SectionsRevisions
Search for a Contact in the All Directories Screen, on page
41
Added a new task on contact search in multiple
directories.
Set up the Profile Account, on page 70Updated the topic on profile account setup to
support resync profile with the SIP credentials
or the login credentials.
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Your Phone
New and Changed for Firmware Release 11.3(1)

New and Changed for Firmware Release 11.2(1)
New or Changed SectionsRevisions
Add Multiple Locations for a BroadWorks XSI User,
on page 71
Added a new topic to support multiple locations
(anywhere) for a BroadWorks XSI user
View Your Recent Calls, on page 53Updated the topic with the new Display recents from
option to support XSI call logs improvement
View Calls Logs from BroadWorks XSI Server, on
page 54
Added a new topic to support XSI call logs
improvement
Return a Recent Call, on page 54Updated the topic with the new Missed softkey to
support XSI call logs improvement.
Silence an Incoming Call, on page 28Added a new topic to support DND and call forward
indication for a non-selected line
Forward Calls, on page 31
Turn On Do Not Disturb, on page 29
Updated the topic with icons for call forwarding and
DND to support DND and call forward indication for
a non-selected line
Block Caller ID , on page 64Updated the topic to support XSI caller ID blocking
Set up the Profile Account, on page 70Added a new topic to support username and password
collection on HTTP authentication challenge
Change the Ringtone, on page 61Updated the menu navigation for ringtone setting to
support audio equalizers to customize audio for
handset and headset (acoustic audio)
Change the Screen Saver, on page 68Updated the topic to support screen saver type lock
removal
New and Changed for Firmware Release 11.1(2)
New or Changed SectionsFeature
Make an Emergency Call, on page 25Emergency Call Support
Reverse Name Lookup for Incoming and Outgoing
Calls, on page 52.
Reverse Name Lookup
Administrators enable and disable this feature
Phone Setup
Your administrator sets up your phone and connects it to the network. If your phone is not set up and connected,
contact your administrator for instructions.
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Your Phone
New and Changed for Firmware Release 11.2(1)

Ways to Provide Power to Your Conference Phone
Your conference phone needs power from one of these sources:
• Power over Ethernet (PoE), which your network supplies.
• Cisco IP Phone Power Injector.
• A PoE Power Cable and Power Cube 3.
The following figure shows the PoE and PoE power cable power options.
Figure 1: Conference Phone Power Options
Connect to the Network
You need to connect the phone to the telephone network.
• Wired connection—The phone is plugged into the network using an Ethernet cable.
Onboard Your Phone with Activation Code
After your phone boots up, you will see a welcome screen where you can enter the activation code. If you
don't have an activation code, contact your administrator.
Before you begin
Your administrator provides you with a 16-digit activation code in the form xxxx-xxxx-xxxx-xxxx.
Procedure
Step 1 Enter your activation code in the field that is provided on the Welcome screen. You don't need to input the
hyphen (-) character when entering the code.
Step 2 Press Continue.
The phone completes the onboarding process automatically.
Step 3 If an error message displays, enter the code again or contact your administrator for a new code.
Auto Provision Your Phone with Short Activation Code
After your phone boots up, you see a welcome screen where you can enter the activation code. If you don't
have the activation code, contact your administrator.
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Your Phone
Ways to Provide Power to Your Conference Phone

Before you begin
Your administrator provides your activation code:
Procedure
Step 1 Press pound (#), and enter your activation code in the field that is provided on the Welcome screen.
Step 2 Press Continue.
The phone completes the provisioning process automatically.
Step 3 If an error message displays, enter the code again or contact your administrator.
User Authentication Control
Your administrator can configure if you require authentication to access phone menus. Your administrator
can also customize and turn off the authentication to allow access to all phone menus.
With this feature, whether any phone menu needs authentication is controlled by your administrator. If your
administrator configures authentication to access the menu, you need to provide the password and sign in to
access the menu.
Sign into Your Extension from Another Phone (Extension
Mobility)
If extension mobility is configured, you can sign into a different phone in your network and have it act the
same as your phone. After you sign in, the phone adopts your personal directory number.
Before you begin
Your administrator configures provisioning authority.
Procedure
Step 1 Press Sign in.
Step 2 Enter your username and password, then press Sign in.
The password field allows two input methods: alphanumeric and numeric. While you type in the password,
you see the Options softkey on the phone. Use this softkey to change the current password input type. Select
Input all for alphanumeric input and select Input num for numeric entry. Your administrator configures the
password input method on the phone web page.
Step 3 Press Sign out to sign out of your extension.
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Your Phone
User Authentication Control

Sign in to a Phone as a Guest
Your phone has a guest account when your administrator enables hoteling on your phone. You can then sign
in to a different phone in your network as a guest.
Procedure
Step 1 Press Sign in.
Step 2 Enter your user ID and password.
The password field uses two types of input methods; alphanumeric and numeric. While you type in the
password, you see Options softkey on the phone. You can use this softkey to change the current password
input type. Select Input all for alphanumeric input and select Input num for numeric entry.
Step 3 Press Save.
An administrator can set up a phone to make emergency calls. Whenever you sign in as a guest to a registered
phone, the phone transfers a request to obtain the location of the phone. The location is sent to the emergency
services when you make an emergency call.
Note
Sign Out of a Phone as a Guest
Procedure
Step 1 Press Guest Out.
Step 2 Press Sign Out.
Set the Profile Rule on the Phone
Procedure
Step 1 Press Settings.
Step 2 Select Device administration >Profile rule.
Step 3 Enter the profile rule using the phone keypad.
Step 4 Press Resync.
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Your Phone
Sign in to a Phone as a Guest

Phone Web Page
You can customize some phone settings with the phone web page, which you access from your computer.
Your administrator gives you the page URL, your user ID, and password.
In the phone web page, you can control features, line settings, and phone services for your phone.
• Phone features include speed dial, do not disturb, and your personal address book.
• Line settings affect a specific phone line (directory number) on your phone. Line settings can include
call forwarding, visual and audio message indicators, ring patterns, and other line-specific settings.
The following table describes some specific features that you configure using the phone web page.
DescriptionFeatures
You specify the number that will receive calls when call forward is enabled on the
phone. Use the phone web page to set up more complicated call forward functions, for
example, when your line is busy.
Call forward
You assign phone numbers to speed-dial numbers so that you can quickly call that
person.
Speed dial
You assign a ringtone to a specific line.Ringtone
You add a contact to your personal directory with phone web page.Personal directory
contact
Speed-Dial Numbers
When you dial a number on your phone, you enter a series of digits. When you set up a speed-dial number,
the speed-dial number must contain all the digits you need to make the call. For example, if you need to dial
9 to get an outside line, you enter the number 9 and then the number you want to dial.
You can also add other dialed digits to the number. Examples of additional digits include a meeting access
code, an extension, a voicemail password, an authorization code, and a billing code.
The dial string can contain the following characters:
• 0 to 9
• Pound (#)
• Asterisk (*)
• Comma (,)—This is the pause character, and gives a 2 second delay in the dialing. You can have several
commas in a row. For example, two commas (,,) represent a pause of 4 seconds.
The rules for dial strings are:
• Use the comma to separate the parts of the dial string.
• An authorization code must always precede a billing code in the speed-dial string.
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Your Phone
Phone Web Page

• A single comma is required between the authorization code and the billing code in the string.
• A speed-dial label is required for speed dials with authorization codes and additional digits.
Before you configure the speed dial, try to dial the digits manually at least once to ensure that the digit sequence
is correct.
Your phone does not save the authorization code, billing code, or extra digits from the speed dial in the call
history. If you press Redial after you connect to a speed-dial destination, the phone prompts you to enter any
required authorization code, billing code, or additional digits manually.
Example
To set up a speed-dial number to call a person at a specific extension, and if you need an authorization code
and billing code, consider the following requirements:
• You need to dial 9for an outside line.
• You want to call 5556543.
• You need to input the authorization code 1234.
• You need to input the billing code 9876.
• You must wait for 4 seconds.
• After the call connects, you must dial the extension 56789#.
In this scenario, the speed-dial number is 95556543,1234,9876,,56789#.
Related Topics
Phone Keypad Characters, on page 12
Cisco IP Phone 7832 Buttons and Hardware
The following figure shows the Cisco IP Conference Phone 7832.
Figure 2: Cisco IP Conference Phone 7832 Buttons and Features
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Your Phone
Cisco IP Phone 7832 Buttons and Hardware

The following table describes the buttons on the Cisco IP Conference Phone 7832.
Toggle the microphone on or off. When the
microphone is muted, the LED bar is lit red.
Mute bar1
Indicates call states:
• Green, solid—Active call
• Green, flashing—Incoming call
• Green, pulsing—Held call
• Red, solid—Muted call
LED bar2
Access functions and services.Softkey buttons3
Scroll through menus, highlight items, and select the highlighted
item.
When the phone is idle, press Up to access the recent calls list and
press Down to access the favorites list.
Navigation bar and Select
button
4
Adjust the speakerphone volume (off hook) and the ringer volume
(on hook).
When you change the volume, the LED bar lights white to show the
volume change.
Volume button5
Phone Keypad Characters
The phone keypad allows you to enter letters, numbers, and special characters. You press the Two (2) to Nine
(9) keys to get the letters and numbers. You use the One (1),Zero (0)), Asterisk (*), and Pound (#) keys for
special characters. The following table lists the special characters for each key for the English locale. Other
locales will have their own characters.
Table 1: Special Characters on the Keypad
Special CharactersKeypad Key
/ . @ : ; = ? -_ & %One (1)
(space) , ! ^ ' " |Zero (0)
+ * ~ ` < >Asterisk (*)
# $ £  \ ( ) { } [ ]Pound (#)
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Phone Keypad Characters