Cisco IP Conference Phone 7832 User manual

Cisco IP Conference Phone 7832 User Guide
First Published: 2017-08-30
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: [phone]
800 553-NETS (6387)
Fax: [phone]

THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS,
INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND,
EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.
THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH
THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY,
CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY.
The following information is for FCC compliance of Class A devices: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15
of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment
generates, uses, and can radiate radio-frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference, in which case users will be required to correct the interference at their own expense.
The following information is for FCC compliance of Class B devices: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15
of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference
will not occur in a particular installation. If the equipment causes interference to radio or television reception, which can be determined by turning the equipment off and on, users are
encouraged to try to correct the interference by using one or more of the following measures:
•Reorient or relocate the receiving antenna.
•Increase the separation between the equipment and receiver.
•Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
•Consult the dealer or an experienced radio/TV technician for help.
Modifications to this product not authorized by Cisco could void the FCC approval and negate your authority to operate the product
The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as part of UCB’s public domain version
of the UNIX operating system. All rights reserved. Copyright ©1981, Regents of the University of California.
NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED "AS IS" WITH ALL FAULTS.
CISCO AND THE ABOVE-NAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THOSE OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE.
IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT
LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERS
HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Any Internet Protocol (IP) addresses and phone numbers used in this document are not intended to be actual addresses and phone numbers. Any examples, command display output, network
topology diagrams, and other figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses or phone numbers in illustrative content is unintentional
and coincidental.
Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: http://
www.cisco.com/go/trademarks. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership
relationship between Cisco and any other company. (1110R)
©2017 Cisco Systems, Inc. All rights reserved.

CONTENTS
CHAPTER 1 Your Phone 1
The Cisco IP Conference Phone 7832 1
Phone Setup 2
Ways to Provide Power to Your Conference Phone 2
Connect to the Network 3
Activate and Sign In to Your Phone 3
Sign In to Your Phone 3
Sign In to Your Extension from Another Phone 3
Sign Out of Your Extension from Another Phone 4
Self Care Portal 4
Speed-Dial Numbers 5
Cisco IP Phone 7832 Buttons and Hardware 7
Conference Phone Navigation 8
Conference Phone Softkeys 8
Conference Phone Screen 8
Clean the Phone Screen 9
Differences Between Phone Calls and Lines 9
Phone Firmware and Upgrades 9
Postpone a Phone Upgrade 9
View the Progress of a Phone Firmware Upgrade 10
Energy Savings 10
Turn On Your Phone 10
Additional Help and Information 11
Accessibility Features 11
Hearing-Impaired Accessibility Features 11
Vision-Impaired and Blind Accessibility Features 13
Mobility-Impaired Accessibility Features 15
Third-Party Accessibility Applications 16
Cisco IP Conference Phone 7832 User Guide
iii

Troubleshooting 16
Find Information About Your Phone 16
Report Call Quality Issues 16
Report All Phone Issues 17
Lost Phone Connectivity 17
Cisco One-Year Limited Hardware Warranty Terms 17
CHAPTER 2 Calls 19
Make Calls 19
Make a Call 19
Redial a Number 19
Speed Dial 20
Make a Speed-Dial Call with Your Conference Phone 20
Make a Call With a Speed-Dial Code 20
Dial an International Number 20
Get Notified When a Contact is Available 21
Calls That Require a Billing Code or Authorization Code 21
Secure Calls 21
Answer Calls 21
Answer a Call 22
Answer Call Waiting on Your Conference Phone 22
Decline a Call 22
Turn On Do Not Disturb 22
Answer a Coworker's Phone (Call Pickup) 23
Answer a Call Within Your Group (Pickup) 23
Answer a Call from Another Group (Group Pickup) 23
Answer a Call From an Associated Group (Other Pickup) 23
Answer a Call Within Your Hunt Group 24
Sign In and Out of a Hunt Group 24
View the Call Queue in a Hunt Group 24
Trace a Suspicious Call 25
Mute Your Call 25
Hold Calls 25
Put a Call on Hold 25
Answer a Call Left on Hold for Too Long 25
Cisco IP Conference Phone 7832 User Guide
iv
Contents

Swap Between Active and Held Calls 26
Call Park 26
Place a Call on Hold with Call Park 26
Retrieve a Call on Hold with Call Park 27
Place a Call on Hold with Manual Directed Call Park 27
Retrieve a Call on Hold with Manual Directed Call Park 27
Forward Calls 27
Transfer Calls 28
Transfer a Call to Another Person 28
Consult Before You Complete a Transfer 28
Conference Calls and Meetings 29
Add Another Person to a Call 29
Swap Between Calls Before You Complete a Conference 29
View and Remove Conference Participants 30
Scheduled Conference Calls (Meet Me) 30
Host a Meet-Me Conference 30
Join a Meet-Me Conference 30
Record a Call 30
CHAPTER 3 Contacts 33
Corporate Directory 33
Dial a Contact in the Corporate Directory 33
Personal Directory 33
Sign In and Out of a Personal Directory 34
Add a New Contact to Your Personal Directory 34
Search for a Contact in Your Personal Directory 35
Call a Contact in Your Personal Directory 35
Assign a Fast-Dial Code to a Contact 35
Call a Contact with a Fast-Dial Code 36
Edit a Contact in Your Personal Directory 36
Remove a Contact from Your Personal Directory 36
Delete a Fast-Dial Code 37
Cisco Web Dialer 37
CHAPTER 4 Recent Calls 39
Cisco IP Conference Phone 7832 User Guide
v
Contents

Recent Calls List 39
View Your Recent Calls 39
Return a Recent Call 39
Clear the Recent Calls List 40
Delete a Call Record 40
CHAPTER 5 Voice Mail 41
Your Voicemail Account 41
Check for New Voice Messages 41
Access Voicemail 41
CHAPTER 6 Settings 43
Change the Ringtone 43
Adjust the Phone Ringer Volume 43
Adjust the Volume During a Call 44
CHAPTER 7 Product Safety and Security 45
Safety and Performance Information 45
Power Outage 45
External Devices 45
Ways to Provide Power to Your Phone 46
Phone Behavior During Times of Network Congestion 46
FCC Compliance Statements 46
FCC Part 15.21 Statement 46
FCC RF Radiation Exposure Statement 46
FCC Receivers and Class B Digital Statement 47
Cisco Product Security Overview 47
Important Online Information 47
Cisco IP Conference Phone 7832 User Guide
vi
Contents

CHAPTER 1
Your Phone
•The Cisco IP Conference Phone 7832, page 1
•Phone Setup, page 2
•Activate and Sign In to Your Phone, page 3
•Self Care Portal, page 4
•Cisco IP Phone 7832 Buttons and Hardware, page 7
•Phone Firmware and Upgrades, page 9
•Energy Savings, page 10
•Additional Help and Information , page 11
The Cisco IP Conference Phone 7832
The Cisco IP Conference Phone 7832 enhances people-centric communications, combining superior
high-definition (HD) audio performance and 360-degree coverage for all sizes of conference rooms and
executive offices. It provides an audiophile sound experience with a full-duplex two-way wideband (G.722)
audio hands-free speaker. The Cisco IP Conference Phone 7832 is a simple solution that meets the challenges
of the most diverse rooms.
Cisco IP Conference Phone 7832 User Guide
1

The phone has sensitive microphones with 360-degree coverage. This coverage lets users speak in a normal
voice and be heard clearly from up to 7 feet (2.1 m) away. The phone also features technology that resists
interference from mobile phones and other wireless devices, assuring delivery of clear communications without
distractions.
Phone Setup
Typically, your administrator sets up your phone and connects it to the network. If your phone is not set up
and connected, contact your administrator for instructions.
Ways to Provide Power to Your Conference Phone
Your conference phone needs power from one of these sources:
•Power over Ethernet (PoE), which your network supplies.
•Cisco IP Phone Power Injector.
The PoE power cable is not currently available.Note
Cisco IP Conference Phone 7832 User Guide
2
Your Phone
Phone Setup

The following figure shows the PoE and PoE power cable power options.
Figure 1: Conference Phone Power Options
Connect to the Network
You need to connect the conference phone to the telephone network.
•Wired connection—The phone is plugged into the network using an Ethernet cable.
Activate and Sign In to Your Phone
You may need to activate or sign in to your phone. Activation happens once for your phone, and connects the
phone to the call control system. Your administrator gives you your sign-in and activation credentials.
Sign In to Your Phone
Before You Begin
Get your user ID and PIN or password from your administrator.
Procedure
Step 1 Enter your user ID in the User ID field.
Step 2 Enter your PIN or password in the PIN or Password field, then press Submit.
Sign In to Your Extension from Another Phone
You can use Cisco Extension Mobility to sign in to a different phone in your network and have it act the same
as your phone. After you sign in, the phone adopts your user profile, including your phone lines, features,
established services, and web-based settings. Your administrator sets you up for the Cisco Extension Mobility
service.
Before You Begin
Get your user ID and PIN from your administrator.
Cisco IP Conference Phone 7832 User Guide
3
Your Phone
Connect to the Network

Procedure
Step 1 Press Apps.
Step 2 Select Extension Mobility (name can vary).
Step 3 Enter your user ID and PIN.
Step 4 If prompted, select a device profile.
Sign Out of Your Extension from Another Phone
Procedure
Step 1 Press Apps.
Step 2 Select Extension Mobility.
Step 3 Press Yes to sign out.
Self Care Portal
You can customize some phone settings with the Self Care portal web site, which you access from your
computer. The Self Care portal is part of your organization's Cisco Unified Communications Manager.
Your administrator gives you the URL to access the Self Care portal, and provides your user ID and password.
In the Self Care portal, you can control features, line settings, and phone services for your phone.
•Phone features include speed dial, do not disturb, and your personal address book.
•Line settings affect a specific phone line (directory number) on your phone. Line settings can include
call forwarding, visual and audio message indicators, ring patterns, and other line-specific settings.
•Phone services can include special phone features, network data, and web-based information (such as
stock quotes and movie listings). Use the Self Care Portal to subscribe to a phone service before you
access it on your phone.
The following table describes some specific features that you configure with the Self Care portal. For more
information, see the Self Care portal documentation for your call control system.
DescriptionFeatures
Use the number that will receive calls when call forward is enabled on the phone. Use
the Self Care portal to set up more complicated call forward functions, for example,
when your line is busy.
Call forward
Cisco IP Conference Phone 7832 User Guide
4
Your Phone
Sign Out of Your Extension from Another Phone

DescriptionFeatures
Specify additional phones (your mobile and other phones) that you want to use to make
and receive calls with the same directory numbers as your desk phone. You can also
define blocked and preferred contacts to restrict or allow calls from certain numbers
to be sent to your mobile phone. When you set up additional phones, you can also set
up these features:
•Single number reach—Specify whether the additional phone should ring when
someone calls your desk phone.
•Mobile calls—If the additional phone is a mobile phone, you can set it up to
allow you to transfer mobile calls to your desk phone or desk phone calls to your
mobile phone.
Additional phones
Assign phone numbers to speed-dial numbers so that you can quickly call that person.Speed dial
Related Topics
Phone Calls with Mobile Connect
Speed Dial, on page 20
Forward Calls, on page 27
Speed-Dial Numbers
When you dial a number on your phone, you enter a series of digits. When you set up a speed-dial number,
the speed-dial number must contain all the digits you need to make the call. For example, if you need to dial
9 to get an outside line, you enter the number 9 and then the number you want to dial.
You can also add other dialed digits to the number. Examples of additional digits include a meeting access
code, an extension, a voicemail password, an authorization code, and a billing code.
The dial string can contain the following characters:
•0 to 9
•Pound (#)
•Asterisk (*)
•Comma (,)—This is the pause character, and gives a 2- second delay in the dialing. You can have several
commas in a row. For example, two commas (,,) represent a pause of 4 seconds.
The rules for dial strings are:
•Use the comma to separate the parts of the dial string.
•An authorization code must always precede a billing code in the speed-dial string.
•A single comma is required between the authorization code and the billing code in the string.
•A speed-dial label is required for speed dials with authorization codes and additional digits.
Cisco IP Conference Phone 7832 User Guide
5
Your Phone
Speed-Dial Numbers

Before you configure the speed dial, try to dial the digits manually at least once to ensure that the digit sequence
is correct.
Your phone does not save the authorization code, billing code, or extra digits from the speed dial in the
call history. If you press Redial after you connect to a speed-dial destination, the phone prompts you to
enter any required authorization code, billing code, or additional digits manually.
Note
Example
To set up a speed-dial number to call a person at a specific extension, and if you need an authorization code
and billing code, consider the following requirements:
•You need to dial 9 for an outside line.
•You want to call 5556543.
•You need to input the authorization code 1234.
•You need to input the billing code 9876.
•You must wait for 4 seconds.
•After the call connects, you must dial the extension 56789#.
In this scenario, the speed-dial number is 95556543,1234,9876,,56789#.
Related Topics
Calls That Require a Billing Code or Authorization Code, on page 21
Cisco IP Conference Phone 7832 User Guide
6
Your Phone
Speed-Dial Numbers

Cisco IP Phone 7832 Buttons and Hardware
The following figure shows the Cisco IP Conference Phone 7832.
Figure 2: Cisco IP Conference Phone 7832 Buttons and Features
Toggle the microphone on or off. When the
microphone is muted, the LED bar is lit red.
Mute bar1
Indicates call states:
•Green, solid—Active call
•Green, flashing—Incoming call
•Green, pulsing—Held call
•Red, solid—Muted call
LED bar2
Access functions and services.Softkey buttons3
Cisco IP Conference Phone 7832 User Guide
7
Your Phone
Cisco IP Phone 7832 Buttons and Hardware

Scroll through menus, highlight items, and select the highlighted
item.
When the phone is idle, press Up to access the recent calls list and
press Down to access the favorites list.
Navigation bar and Select
button
4
Adjust the speakerphone volume (off hook) and the ringer
volume(on hook).
When you change the volume, the LED bar lights white to show the
volume change.
Volume button5
Conference Phone Navigation
Use the Navigation bar to scroll through menus. Use the inner Select button of the Navigation bar to select
menu items.
If a menu item has an index number, you can enter the index number with the keypad to select the item.
Conference Phone Softkeys
You can interact with the features on your phone with the softkeys. Softkeys, located below the screen, give
you access to the function displayed on the screen above the softkey. The softkeys change depending on what
you are doing at the time. The More ... softkey shows you that more functions are available.
Conference Phone Screen
The phone screen shows information about your phone such as directory number, active call status, and
softkeys. The screen is made up of three sections: the header row, the middle section, and the footer row.
Cisco IP Conference Phone 7832 User Guide
8
Your Phone
Conference Phone Navigation

At the top of the screen is the header row. The header row displays the current date and time, and
the phone number.
1
The middle of the phone screen displays the information associated with the calls or line.2
The bottom row of the screen contains the softkey labels. Each label indicates the action for the
softkey button below the screen.
3
Clean the Phone Screen
Procedure
If your phone screen gets dirty, wipe it with a soft, dry cloth.
Do not use any liquids or powders on the phone because they can contaminate the phone components
and cause failures.
Caution
Differences Between Phone Calls and Lines
We use the terms lines and calls in very specific ways to explain how to use your phone.
•Lines—On the Cisco IP Conference Phone 7832, you have a single line.
•Calls—Each line can support multiple calls. By default, your phone supports four connected calls per
line, but your administrator can adjust this number according to your needs.
Only one call can be active at any time; other calls are automatically placed on hold.
Phone Firmware and Upgrades
Your phone comes with firmware already installed, which is specific to the call control system that your phone
uses.
Occasionally, your administrator upgrades the phone firmware for you. This upgrade happens when you are
not using your phone because the phone resets to use the new firmware.
Postpone a Phone Upgrade
When new firmware is available, the Ready to upgrade window is displayed on your phone and a timer
begins a 15-second countdown. If you do nothing, the upgrade proceeds.
Cisco IP Conference Phone 7832 User Guide
9
Your Phone
Differences Between Phone Calls and Lines

You can postpone your firmware upgrade for 1 hour and up to 11 times. The upgrade is also postponed if you
make or receive a phone call.
Procedure
Select Delay to postpone a phone upgrade.
View the Progress of a Phone Firmware Upgrade
During a phone firmware upgrade, you can view the upgrade progress.
Procedure
Step 1 Press Settings.
Step 2 Select Phone information, highlight Last Upgrade, and press Details.
Step 3 Press Exit.
Energy Savings
Your administrator can reduce the amount of power your phone screen uses when you're not using your phone.
Your administrator can set up these energy-saving levels on your phone:
•Power Save—The backlight or screen turns off when the phone is inactive for a set interval.
•Power Save Plus—Your phone screen turns on and off at times that are based on your work schedule.
If your work hours or work days change, you can contact your administrator to reconfigure your phone.
For example, your administrator can set your phone to alert you 10 minutes before it turns off. You see the
Select button light up and you get a message that your phone is turning off soon. You get notifications at these
intervals:
•Four rings at 10 minutes before power off
•Four rings at 7 minutes before power off
•Four rings at 4 minutes before power off
•15 rings at 30 seconds before power off
If your phone is active, it waits until it has been inactive for a set interval before it notifies you of the pending
power shutdown.
Turn On Your Phone
When your phone turns off to save energy, the phone screen is blank and the Select button lights up.
Cisco IP Conference Phone 7832 User Guide
10
Your Phone
View the Progress of a Phone Firmware Upgrade

Procedure
Press Select to turn your phone back on.
Additional Help and Information
If you have questions about the functions available on your phone, contact your administrator.
The Cisco website (https://www.cisco.com) contains more information about the phones and call control
systems.
Accessibility Features
The Cisco IP Conference Phone 7832 provides accessibility features for the blind, and the visually, hearing,
and mobility impaired. Because many of these features are standard, users with disabilities can access them
without any special configuration.
The term phone support pages refers to the web pages that you can access to set up certain features. For Cisco
Unified Communications Manager (Release 10.0 and later), these pages are the Self Care Portal. For Cisco
Unified Communications Manager (Release 9.1 and earlier), these pages are the User Options web pages.
Cisco is committed to designing and delivering accessible products and technologies to meet the needs of
your organization. You can find more information about Cisco and its commitment to accessibility at this
URL: http://www.cisco.com/go/accessibility
Hearing-Impaired Accessibility Features
Your conference phone comes with standard accessibility features that require little or no setup.
Figure 3: Hearing-Impaired Accessibility Features
Cisco IP Conference Phone 7832 User Guide
11
Your Phone
Additional Help and Information

Table 1: Hearing-Impaired Accessibility Features
DescriptionAccessibility FeatureItem
The phone screen displays the current state and the LED
bar displays:
•Green, solid—Active call
•Green, flashing—Incoming call
•Green, pulsing—Held call
•Red, solid—Muted call
LED bar1
The phone screen displays the current state.
When you have a message, a message is displayed on
the phone screen. Your phone also provides an audible
message-waiting indicator.
To change the audible voice-message indicator, sign in
to the Self Care portal and access the message-indicator
settings. You can change each setting to on or off.
Your administrator can also change your settings.
Visual notification of the phone state
and message-waiting indicator
2
•Select Settings >Preferences to change the
ringtone.
•Adjust the volume level for the phone ring. When
not in a call, press Volume to raise or lower the
volume.
When you adjust the volume, the LED bar lights
white to show the volume increase or decrease.
Your administrator can also change your settings.
Adjustable ringtone, pitch, and volume3
Cisco IP Conference Phone 7832 User Guide
12
Your Phone
Accessibility Features

Vision-Impaired and Blind Accessibility Features
Your phone comes with standard accessibility features that require little or no setup.
Figure 4: Vision-Impaired and Blind Accessibility Features
Table 2: Vision-Impaired and Blind Accessibility Features
DescriptionAccessibility FeatureItem
Use the Mute button to toggle the
microphone on or off. When the
microphone is muted, the LED bar lights
red. When you turn on Mute, your phone
beeps once; when you turn off Mute, your
phone beeps twice.
Mute button
•This button is located above the LED bar and
the screen.
1
Alerts you to an incoming call. The LED
flashes during incoming calls.
Colors indicate your phone's status:
•Green, solid—Active call
•Green, flashing—Incoming call
•Green, pulsing—Held call
•Red, solid—Muted call
High-contrast visual and audible alert of an
incoming call with the LED bar
•The LED bar is located between the Mute
button and the screen.
2
Allows you to adjust your phone screen
contrast.
Back-lit grayscale LCD screen with adjustable
contrast on the Cisco IP Phone
3
Provide access to special functions. The
LCD displays the functions.
Softkeys
•These are buttons just below the LCD.
4
Cisco IP Conference Phone 7832 User Guide
13
Your Phone
Accessibility Features

DescriptionAccessibility FeatureItem
Use the Navigation bar to move up and
down in the phone LCD. The Select button
is in the center of the Navigation bar.
Navigation cluster (includes the Navigation bar
and the Select button)
•The Navigation cluster is located to the right
of the keypad.
5
Allows you to use existing or familiar key
positions. Key 5 has a nib.
Standard 12-key layout6
Allows you to increase or decrease the ring
volume or the sound.
Press up on the rocker key to increase the
volume. Press down on the rocker key to
decrease the volume.
When you adjust the volume, the LED bar
lights white to show the volume increase
or decrease.
Volume key
•This key is located to the left of the keypad.
7
Cisco IP Conference Phone 7832 User Guide
14
Your Phone
Accessibility Features