Cisco 6800 Series User manual

Cisco IP Phone 6821 Multiplatform Phones Quick Start Guide
September 2018Copyright © 2018 Cisco Systems, Inc. All rights reserved.
Your Phone
1Incoming call or voicemail indicator
2Line and feature buttons
3Softkeys
4Navigation
5Applications and Headset
6Mute and Speakerphone
7Volume
Line and Feature Buttons
Use the line and feature buttons to view calls on a line,
access features such as Speed Dial, and to perform tasks
such as resuming a held call.
Buttons illuminate to indicate status:
xGreen, steady: Line is idle
xRed, steady: Line in use
xRed, flashing: Incoming or held call
xAmber, steady: Line is unregistered
Place a Call
Enter a number and pick up the handset.
Answer a Call
Press the flashing red line button.
Put a Call on Hold
1. Press Hold.
2. To resume a call from hold, press Hold again.
View Your Recent Calls
1. Select a line to view.
2. Press Recents.
Transfer a Call to Another Person
1. From a call that is not on hold, press Transfer.
2. Enter the other person’s phone number.
3. Press Call.
4. Press Transfer again (before or after the party
answers).
Add Another Person to a Call
1. From an active call, press Conf.
2. Enter the number you want to join and press Dial.
3. Once the call is connected, press Conf again.

Cisco IP Phone 6821 Multiplatform Phones Quick Start Guide
September 2018Copyright © 2018 Cisco Systems, Inc. All rights reserved.
Place a Call with a Headset
1. Plug in a headset.
2. Enter a number using the keypad.
3. Press Headset .
Place a Call with the Speakerphone
1. Enter a number using the keypad.
2. Press Speakerphone .
Mute Your Audio
1. Press Mute .
2. Press Mute again to turn mute off.
Listen to Voice Messages
Press Messages and follow the voice prompts. To check
messages for a specific line, press the line button first.
Forward All Calls
1. Select a line and press Forward.
2. Dial the number that you want to forward to, or press
Messages.
3. When you return, press Clr fwd.
Adjust the Volume in a Call
Press Volume up or down to adjust the
handset, headset, or speakerphone volume when the
phone is in use.
Adjust the Ringtone Volume
Press Volume up or down to adjust the
ringer volume when the phone is not in use.
Change Ringtone
1. Press Applications .
2. Select User preferences > Ringtone > Ext (n) - Ring
tone, where n= extension number.
3. Scroll through the list of ringtones and press Play to
hear a sample.
4. Press Select and Set to save a selection.
5. Press Back to exit.
Adjust the Screen Contrast
1. Press Applications .
2. Select User preferences > Screen preferences >
Contrast level.
3. Use the keypad to change the contrast number .
4. Press Set.
Adjust the Screen Backlight
1. Press Applications .
2. Select User preferences > Screen preferences >
Backlight timer.
3. Press Select to scroll through the options.
4. Press Set to save a selection
5. Press Back to exit.
User Guide
View the full User Guide at
https://www.cisco.com/c/en/us/support/collaboration-
endpoints/ip-phone-6800-series-multiplatform-firmware/
products-user-guide-list.html
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