Cisco 8800 Series User manual

Cisco IP Phone 8800 Series Multiplatform Phone Administration Guide
for Release 11.3(1) and Later
First Published: 2019-11-19
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: [phone]
800 553-NETS (6387)
Fax: [phone]

©2019 Cisco Systems, Inc. All rights reserved.

CONTENTS
Cisco IP Phone 8800 Series Multiplatform Phone Hardware 1
CHAPTER 1
Overview of the Cisco IP Phone 1
Phone Overview 1
Cisco IP Phone 8811 3
Phone Connections 3
Cisco IP Phones 8841 and 8845 4
Phone Connections 4
Cisco IP Phone 8851 5
Phone Connections 5
Cisco IP Phones 8861 and 8865 6
Phone Connections 6
Buttons and Hardware 7
Softkey, Line, and Feature Buttons 8
Terminology Differences 9
New and Changed Information 11
CHAPTER 2
New and Changed for Firmware Release 11.3(1) 11
New and Changed Information for Firmware Release 11.2(3)SR1 12
New and Changed for Firmware Release 11.2(3) 12
New and Changed for Firmware Release 11.2(1) 14
New and Changed for Firmware Release 11.1(2) 16
New and Changed for Firmware Release 11.1(1) 17
New and Changed Features for Firmware Release 11.0(1) 18
Cisco IP Phone Provisioning 21
PART I
Cisco IP Phone 8800 Series Multiplatform Phone Administration Guide for Release 11.3(1) and Later
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Provisioning 23
CHAPTER 3
Provisioning Overview 23
Provisioning 24
Normal Provisioning Server 25
Phone Provisioning Practices 25
Onboard Your Phone with the Activation Code 25
Enable Auto Provisioning with Short Activation Code 26
Manually Provision a Phone from the Keypad 26
DNS SRV for HTTP Provisioning 27
Use DNS SRV for HTTP Provisioning 29
Set the Profile Rule with the SRV Option on the Web Page 29
Set the Profile Rule with the SRV Option on the Phone 29
TR69 Provisioning 30
TR69 RPC Methods 30
RPC Methods Supported 30
Event Types Supported 31
Communication Encryption 31
Phone Behavior During Times of Network Congestion 31
In-House Preprovisioning and Provisioning Servers 31
Server Preparation and Software Tools 32
Remote Customization (RC) Distribution 33
In-House Device Preprovisioning 34
Provisioning Server Setup 34
TFTP Provisioning 35
Remote Endpoint Control and NAT 35
HTTP Provisioning 35
HTTP Status Code Handling on Resync and Upgrade 36
Provisioning Methods 39
CHAPTER 4
Provision a Phone with BroadSoft Server 39
Provisioning Examples Overview 40
Basic Resync 40
Use Syslog to Log Messages 40
Cisco IP Phone 8800 Series Multiplatform Phone Administration Guide for Release 11.3(1) and Later
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Contents

TFTP Resync 41
Log Messages to the Syslog Server 42
System Log Parameters 43
Unique Profiles, Macro Expansion, and HTTP 44
Provision a Specific IP Phone Profile on a TFTP Server 45
HTTP GET Resync 45
Resync with HTTP GET 45
Provisioning Through Cisco XML 46
URL Resolution with Macro Expansion 46
Resync a Device Automatically 47
Profile Resync Parameters 48
Set Up Your Phones for Activation Code Onboarding 55
Activation Code Provisioning Parameters 55
Secure HTTPS Resync 56
Basic HTTPS Resync 56
Authenticate with Basic HTTPS Resync 57
HTTPS with Client Certificate Authentication 58
Authenticate HTTPS with Client Certificate 58
Configure a HTTPS Server for Client Filtering and Dynamic Content 59
HTTPS Certificates 60
HTTPS Methodology 60
SSL Server Certificate 60
Obtain a Server Certificate 61
Client Certificate 61
Certificate Structure 61
Configure a Custom Certificate Authority 62
Profile Management 63
Compress an Open Profile with Gzip 63
Encrypt a Profile with OpenSSL 64
Create Partitioned Profiles 65
Set the Phone Privacy Header 66
Provisioning Parameters 67
CHAPTER 5
Provisioning Parameters Overview 67
Cisco IP Phone 8800 Series Multiplatform Phone Administration Guide for Release 11.3(1) and Later
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Contents

Configuration Profile Parameters 67
Firmware Upgrade Parameters 72
General Purpose Parameters 73
Macro Expansion Variables 73
Internal Error Codes 76
Provisioning Formats 77
CHAPTER 6
Configuration Profiles 77
Configuration Profile Formats 77
Configuration File Components 78
Element Tag Properties 78
Parameter Properties 80
String Formats 80
Open Profile (XML) Compression and Encryption 81
Open Profile Compression 81
Open Profile Encryption 81
AES-256-CBC Encryption 82
RFC 8188-Based HTTP Content Encryption 85
Optional Resync Arguments 85
key 86
uid and pwd 86
Application of a Profile to the Phone 86
Download the Configuration File to the Phone from a TFTP Server 86
Download the Configuration File to the Phone with cURL 87
Provisioning Parameter Types 87
General Purpose Parameters 88
Use General Purpose Parameters 88
Enable Parameters 89
Triggers 89
Resync at Specific Intervals 89
Resync at a Specific Time 90
Configurable Schedules 90
Profile Rules 91
Upgrade Rule 92
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Contents

Data Types 93
Profile Updates and Firmware Upgrades 97
Allow Profile Updates 97
Allow and Configure Firmware Upgrades 98
Upgrade Firmware by TFTP, HTTP, or HTTPS 99
Upgrade Firmware With a Browser Command 99
Cisco IP Phone Configuration 101
PART II
Access Control Configuration 103
CHAPTER 7
Access Control 103
Administrator and User Accounts 103
User Access Attribute 104
Access the Phone Web Interface 104
Control Access to the Phone Settings 105
Access Control Parameters 105
Bypass the Set Password Screen 108
Third-Party Call Control Setup 109
CHAPTER 8
Determine the Phone MAC Address 109
Network Configuration 109
Provisioning 110
Report Current Phone Configuration to the Provisioning Server 110
Parameters for Reporting the Phone Configuration to the Server 113
Cisco IP Phone Security 117
CHAPTER 9
Domain and Internet Setting 117
Configure Restricted Access Domains 117
Configure the DHCP Options 118
Parameters for DHCP Options Configuration 118
DHCP Option Support 119
Configure the Challenge for SIP INVITE Messages 120
Transport Layer Security 121
Encrypt Signaling with SIP Over TLS 121
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Contents

Configure LDAP over TLS 122
HTTPS Provisioning 122
Get a Signed Server Certificate 123
Multiplatform Phone CA Client Root Certificate 124
Redundant Provisioning Servers 125
Syslog Server 125
Enable the Firewall 125
Configure Your Firewall with Additional Options 127
Configure the Cipher List 129
Supported Cipher Strings 130
Enable Hostname Verification for SIP over TLS 131
Enable Client-Initiated Mode for Media Plane Security Negotiations 132
Parameters for Media Plane Security Negotiation 132
802.1X Authentication 133
Enable 802.1X Authentication 135
Cisco Product Security Overview 135
Phone Features and Setup 137
CHAPTER 10
Phone Features and Setup Overview 138
Cisco IP Phone User Support 138
Telephony Features for Cisco IP Phone 139
Feature Buttons and Softkeys 145
Enable Users to Configure Features on Line Keys 147
Parameters for Features on Line Keys 148
Configure a Speed Dial on a Line Key 149
Assign a Speed Dial Number 150
Phone Configuration for Monitoring Other Phones 151
Configure the Phone to Monitor Multiple Users' Lines 151
Parameters for Monitoring Multiple Users' Lines 152
Configure a Line Key on the Phone to Monitor a Single User's Line 153
Parameters for Monitoring a Single Line 154
Enable Conference Button with a Star Code 155
Conference Button Parameters 156
Enable Dial Assistance 156
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Contents

Configure Alphanumeric Dialing 157
Call Park 157
Configure Call Park with Star Codes 158
Configure One-Button Call Park 158
Add Call Park to a Line Key 159
Set the Optional Network Configuration 160
Parameters for Optional Network Configuration 160
XML Services 164
XML Directory Service 165
Configure a Phone to Connect to an XML Application 165
Parameters for XML Applications 166
Macro Variables 168
Shared Lines 170
Configure a Shared Line 171
Parameters for Configuring a Shared Line 171
Assign a Ringtone to an Extension 173
Parameters for Ringtone 174
Add Distinctive Ringtone 175
Enable Hoteling on a Phone 177
Set the User Password 177
Download Problem Reporting Tool Logs 178
Configure Problem Report Tool 178
Parameters for Configure Problem Report Tool 180
Server-Configured Paging 181
Configure Multicast Paging 181
Parameters for Multiple Paging Group 182
Configure a Phone to Accept Pages Automatically 185
Manage Phones with TR-069 185
View TR-069 Status 186
Parameters for TR-069 Configuration 187
Enable Electronic Hookswitch 192
Set up a Secure Extension 192
Configure the SIP Transport 193
Block Non-Proxy SIP Messages to a Phone 194
Cisco IP Phone 8800 Series Multiplatform Phone Administration Guide for Release 11.3(1) and Later
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Contents

Configure a Privacy Header 195
Enable P-Early-Media Support 195
Enable Peer Firmware Sharing 196
Specify the Profile Authentication Type 197
Silence an Incoming Call with Ignore Soft Key 199
Move an Active Call from a Phone to Other Phones (Locations) 199
Parameters for Moving Active Call to Other Locations 200
Sync the Block Caller ID Feature with the Phone and the BroadWords XSI Server 202
Enable Viewing BroadWorks XSI Call Logs on a Line 203
Parameters for BroadWorks XSI Call Logs on a Line 204
Enable Feature Key Sync 206
DND and Call Forwarding Status Sync 207
Enable Call Forwarding Status Sync via XSI Service 208
Enable DND Status Sync via XSI Service 209
Executives and Assistants 210
Synchronization of Executive-Assistant Settings 210
Dial Plan for Executives and Assistants 211
Configure a Line Key for Executive and Assistant Menu Access 211
Service Activation Codes for Executives and Assistants 212
Programmable Softkeys for Executives and Assistants 213
Configure Priorities for Voice and Video Data 214
Parameters for Configure Priorities for Voice and Video Data 215
Enable End-of-Call Statistics Reports in SIP Messages 216
Attributes for Call Statistics in SIP Messages 217
SIP Session ID 219
Enable SIP Session ID 220
Session ID Parameters 221
Select the Line Key LED Behavior 221
Line Key LED Behavior Customization 222
Set Up a Phone for Remote SDK 225
WebSocket API Parameters 226
Phone Information and Display Configuration 229
CHAPTER 11
Phone Information and Display Settings 229
Cisco IP Phone 8800 Series Multiplatform Phone Administration Guide for Release 11.3(1) and Later
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Contents