Cisco 8800 Series User manual

Cisco IP Phone 8800 Series Multiplatform Phone Administration Guide
for Release 11.3(1) and Later
First Published: 2019-11-19
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: [phone]
800 553-NETS (6387)
Fax: [phone]

©2019 Cisco Systems, Inc. All rights reserved.

CONTENTS
Cisco IP Phone 8800 Series Multiplatform Phone Hardware 1
CHAPTER 1
Overview of the Cisco IP Phone 1
Phone Overview 1
Cisco IP Phone 8811 3
Phone Connections 3
Cisco IP Phones 8841 and 8845 4
Phone Connections 4
Cisco IP Phone 8851 5
Phone Connections 5
Cisco IP Phones 8861 and 8865 6
Phone Connections 6
Buttons and Hardware 7
Softkey, Line, and Feature Buttons 8
Terminology Differences 9
New and Changed Information 11
CHAPTER 2
New and Changed for Firmware Release 11.3(1) 11
New and Changed Information for Firmware Release 11.2(3)SR1 12
New and Changed for Firmware Release 11.2(3) 12
New and Changed for Firmware Release 11.2(1) 14
New and Changed for Firmware Release 11.1(2) 16
New and Changed for Firmware Release 11.1(1) 17
New and Changed Features for Firmware Release 11.0(1) 18
Cisco IP Phone Provisioning 21
PART I
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Provisioning 23
CHAPTER 3
Provisioning Overview 23
Provisioning 24
Normal Provisioning Server 25
Phone Provisioning Practices 25
Onboard Your Phone with the Activation Code 25
Enable Auto Provisioning with Short Activation Code 26
Manually Provision a Phone from the Keypad 26
DNS SRV for HTTP Provisioning 27
Use DNS SRV for HTTP Provisioning 29
Set the Profile Rule with the SRV Option on the Web Page 29
Set the Profile Rule with the SRV Option on the Phone 29
TR69 Provisioning 30
TR69 RPC Methods 30
RPC Methods Supported 30
Event Types Supported 31
Communication Encryption 31
Phone Behavior During Times of Network Congestion 31
In-House Preprovisioning and Provisioning Servers 31
Server Preparation and Software Tools 32
Remote Customization (RC) Distribution 33
In-House Device Preprovisioning 34
Provisioning Server Setup 34
TFTP Provisioning 35
Remote Endpoint Control and NAT 35
HTTP Provisioning 35
HTTP Status Code Handling on Resync and Upgrade 36
Provisioning Methods 39
CHAPTER 4
Provision a Phone with BroadSoft Server 39
Provisioning Examples Overview 40
Basic Resync 40
Use Syslog to Log Messages 40
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TFTP Resync 41
Log Messages to the Syslog Server 42
System Log Parameters 43
Unique Profiles, Macro Expansion, and HTTP 44
Provision a Specific IP Phone Profile on a TFTP Server 45
HTTP GET Resync 45
Resync with HTTP GET 45
Provisioning Through Cisco XML 46
URL Resolution with Macro Expansion 46
Resync a Device Automatically 47
Profile Resync Parameters 48
Set Up Your Phones for Activation Code Onboarding 55
Activation Code Provisioning Parameters 55
Secure HTTPS Resync 56
Basic HTTPS Resync 56
Authenticate with Basic HTTPS Resync 57
HTTPS with Client Certificate Authentication 58
Authenticate HTTPS with Client Certificate 58
Configure a HTTPS Server for Client Filtering and Dynamic Content 59
HTTPS Certificates 60
HTTPS Methodology 60
SSL Server Certificate 60
Obtain a Server Certificate 61
Client Certificate 61
Certificate Structure 61
Configure a Custom Certificate Authority 62
Profile Management 63
Compress an Open Profile with Gzip 63
Encrypt a Profile with OpenSSL 64
Create Partitioned Profiles 65
Set the Phone Privacy Header 66
Provisioning Parameters 67
CHAPTER 5
Provisioning Parameters Overview 67
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Configuration Profile Parameters 67
Firmware Upgrade Parameters 72
General Purpose Parameters 73
Macro Expansion Variables 73
Internal Error Codes 76
Provisioning Formats 77
CHAPTER 6
Configuration Profiles 77
Configuration Profile Formats 77
Configuration File Components 78
Element Tag Properties 78
Parameter Properties 80
String Formats 80
Open Profile (XML) Compression and Encryption 81
Open Profile Compression 81
Open Profile Encryption 81
AES-256-CBC Encryption 82
RFC 8188-Based HTTP Content Encryption 85
Optional Resync Arguments 85
key 86
uid and pwd 86
Application of a Profile to the Phone 86
Download the Configuration File to the Phone from a TFTP Server 86
Download the Configuration File to the Phone with cURL 87
Provisioning Parameter Types 87
General Purpose Parameters 88
Use General Purpose Parameters 88
Enable Parameters 89
Triggers 89
Resync at Specific Intervals 89
Resync at a Specific Time 90
Configurable Schedules 90
Profile Rules 91
Upgrade Rule 92
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Data Types 93
Profile Updates and Firmware Upgrades 97
Allow Profile Updates 97
Allow and Configure Firmware Upgrades 98
Upgrade Firmware by TFTP, HTTP, or HTTPS 99
Upgrade Firmware With a Browser Command 99
Cisco IP Phone Configuration 101
PART II
Access Control Configuration 103
CHAPTER 7
Access Control 103
Administrator and User Accounts 103
User Access Attribute 104
Access the Phone Web Interface 104
Control Access to the Phone Settings 105
Access Control Parameters 105
Bypass the Set Password Screen 108
Third-Party Call Control Setup 109
CHAPTER 8
Determine the Phone MAC Address 109
Network Configuration 109
Provisioning 110
Report Current Phone Configuration to the Provisioning Server 110
Parameters for Reporting the Phone Configuration to the Server 113
Cisco IP Phone Security 117
CHAPTER 9
Domain and Internet Setting 117
Configure Restricted Access Domains 117
Configure the DHCP Options 118
Parameters for DHCP Options Configuration 118
DHCP Option Support 119
Configure the Challenge for SIP INVITE Messages 120
Transport Layer Security 121
Encrypt Signaling with SIP Over TLS 121
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Configure LDAP over TLS 122
HTTPS Provisioning 122
Get a Signed Server Certificate 123
Multiplatform Phone CA Client Root Certificate 124
Redundant Provisioning Servers 125
Syslog Server 125
Enable the Firewall 125
Configure Your Firewall with Additional Options 127
Configure the Cipher List 129
Supported Cipher Strings 130
Enable Hostname Verification for SIP over TLS 131
Enable Client-Initiated Mode for Media Plane Security Negotiations 132
Parameters for Media Plane Security Negotiation 132
802.1X Authentication 133
Enable 802.1X Authentication 135
Cisco Product Security Overview 135
Phone Features and Setup 137
CHAPTER 10
Phone Features and Setup Overview 138
Cisco IP Phone User Support 138
Telephony Features for Cisco IP Phone 139
Feature Buttons and Softkeys 145
Enable Users to Configure Features on Line Keys 147
Parameters for Features on Line Keys 148
Configure a Speed Dial on a Line Key 149
Assign a Speed Dial Number 150
Phone Configuration for Monitoring Other Phones 151
Configure the Phone to Monitor Multiple Users' Lines 151
Parameters for Monitoring Multiple Users' Lines 152
Configure a Line Key on the Phone to Monitor a Single User's Line 153
Parameters for Monitoring a Single Line 154
Enable Conference Button with a Star Code 155
Conference Button Parameters 156
Enable Dial Assistance 156
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Configure Alphanumeric Dialing 157
Call Park 157
Configure Call Park with Star Codes 158
Configure One-Button Call Park 158
Add Call Park to a Line Key 159
Set the Optional Network Configuration 160
Parameters for Optional Network Configuration 160
XML Services 164
XML Directory Service 165
Configure a Phone to Connect to an XML Application 165
Parameters for XML Applications 166
Macro Variables 168
Shared Lines 170
Configure a Shared Line 171
Parameters for Configuring a Shared Line 171
Assign a Ringtone to an Extension 173
Parameters for Ringtone 174
Add Distinctive Ringtone 175
Enable Hoteling on a Phone 177
Set the User Password 177
Download Problem Reporting Tool Logs 178
Configure Problem Report Tool 178
Parameters for Configure Problem Report Tool 180
Server-Configured Paging 181
Configure Multicast Paging 181
Parameters for Multiple Paging Group 182
Configure a Phone to Accept Pages Automatically 185
Manage Phones with TR-069 185
View TR-069 Status 186
Parameters for TR-069 Configuration 187
Enable Electronic Hookswitch 192
Set up a Secure Extension 192
Configure the SIP Transport 193
Block Non-Proxy SIP Messages to a Phone 194
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Configure a Privacy Header 195
Enable P-Early-Media Support 195
Enable Peer Firmware Sharing 196
Specify the Profile Authentication Type 197
Silence an Incoming Call with Ignore Soft Key 199
Move an Active Call from a Phone to Other Phones (Locations) 199
Parameters for Moving Active Call to Other Locations 200
Sync the Block Caller ID Feature with the Phone and the BroadWords XSI Server 202
Enable Viewing BroadWorks XSI Call Logs on a Line 203
Parameters for BroadWorks XSI Call Logs on a Line 204
Enable Feature Key Sync 206
DND and Call Forwarding Status Sync 207
Enable Call Forwarding Status Sync via XSI Service 208
Enable DND Status Sync via XSI Service 209
Executives and Assistants 210
Synchronization of Executive-Assistant Settings 210
Dial Plan for Executives and Assistants 211
Configure a Line Key for Executive and Assistant Menu Access 211
Service Activation Codes for Executives and Assistants 212
Programmable Softkeys for Executives and Assistants 213
Configure Priorities for Voice and Video Data 214
Parameters for Configure Priorities for Voice and Video Data 215
Enable End-of-Call Statistics Reports in SIP Messages 216
Attributes for Call Statistics in SIP Messages 217
SIP Session ID 219
Enable SIP Session ID 220
Session ID Parameters 221
Select the Line Key LED Behavior 221
Line Key LED Behavior Customization 222
Set Up a Phone for Remote SDK 225
WebSocket API Parameters 226
Phone Information and Display Configuration 229
CHAPTER 11
Phone Information and Display Settings 229
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Configure the Phone Name 229
Customize the Startup Screen 230
Customize Wallpaper for the Phone Display 231
Configure the Screen Saver with the Phone Web Interface 232
Parameters for Screen Saver 233
Adjust Backlight Timer from the Phone Web Interface 235
Call Features Configuration 237
CHAPTER 12
Enable Call Transfer 237
Parameters for Enable Call Transfer 238
Call Forward 239
Enable Call Forwarding on Voice Tab 239
Parameters for Enable Call Forward on Voice Tab 240
Enable Call Forwarding on User Tab 241
Enable Conferencing 241
Enable Remote Call Recording with SIP REC 242
Enable Remote Call Recording with SIP INFO 244
Configure Missed Call Indication 245
Enable Do Not Disturb 246
Enable Synchronization of Settings Between the Phone and the Server 247
Configure Star Codes for DND 247
Set Up a Call Center Agent Phone 248
Parameters for Call Center Agent Setup 249
Set Up a Phone for Presence 251
Parameters for Set Up Presence 252
Configure the Number of Call Appearances Per Line 254
Enable Reverse Name Lookup 254
Emergency Calls 256
Emergency Call Support Background 256
Emergency Call Support Terminology 257
Configure a Phone to Make Emergency Calls 257
Parameters to Make an Emergency Call 258
PLK Configuration 260
Programmable Line Keys 260
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Enable a Line Key 260
Phone Configuration for Monitoring Other Phones 261
Add an XML Service to a Line Key 261
Programmable Softkeys Configuration 262
Customize Display of the Softkeys 262
Parameters for Programmable Softkeys 262
Customize a Programmable Softkey 263
Configure Speed Dial on a Programmable Softkey 264
Configure a PSK with DTMF Support 265
Programmable Softkeys 267
Audio Configuration 273
CHAPTER 13
Configure Different Audio Volume 273
Parameters for Audio Volume 273
Configure the Acoustic Settings 275
Parameters for Acoustic Settings 276
Configure the Voice Codecs 277
Audio Codec Parameters 277
Voice Quality Reporting 281
Supported Scenarios for Voice Quality Reporting 281
Mean Opinion Scores and Codecs 281
Configure Voice Quality Reporting 281
VQM SIP Publish Message Parameters 282
Video Configuration 285
CHAPTER 14
Disable Video Services 285
Control the Video Bandwidth 285
Adjust the Camera Exposure 286
Video Transmit Resolution Setup 287
Configure the Video Codec 288
Video Codec Parameters 288
Voice Mail Configuration 291
CHAPTER 15
Configure Voice Mail 291
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Configure Voice Mail for each Extension 291
Configure the Message Waiting Indicator 292
Parameters for Voice Mail Server and Message Waiting 292
Corporate and Personal Directory Setup 295
CHAPTER 16
LDAP Configuration 295
Prepare the LDAP Corporate Directory Search 295
Parameters for LDAP Directory 296
Configure BroadSoft Settings 302
Parameters for XSI Phone Service 303
Set up Personal Directory 306
Enable Reverse Name Lookup 307
Cisco IP Phone Installation 309
PART III
Cisco IP Phone Installation 311
CHAPTER 17
Verify the Network Setup 311
Install the Cisco IP Phone 312
Configure the Network from the Phone 313
Network Configuration Fields 314
Text and Menu Entry From the Phone 319
Set Up Wireless LAN from the Phone 320
Scan List Menus 321
Wi-Fi Other Menu 321
Turn the Wi-Fi On or Off from Your phone 322
Turn the Wi-Fi On or Off from the Phone Web Page 322
Parameters for Wi-Fi Settings 323
Connect the Phone to a Wi-Fi Manually 323
View the Wi-Fi Status 324
View Wi-Fi Status Messages on the Phone 324
Verify Phone Startup 325
Configure Internet Connection Type 325
Configure VLAN Settings 326
VLAN Settings Parameters 327
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Set Up a Wi-Fi Profile from the Phone 330
Set Up a Wi-Fi Profile 332
Wi-Fi Profile (n) 333
Delete a Wi-Fi Profile 336
Change the Order of a Wi-Fi Profile 336
Scan and Save a Wi-Fi Network 337
SIP Configuration 339
Configure the Basic SIP Parameters 339
SIP Parameters 340
Configure the SIP Timer Values 348
SIP Timer Values (sec) 349
Configure the Response Status Code Handling 351
Response Status Code Handling Paramters 352
Configure NTP Server 353
NTP Server Parameters 353
Configure the RTP Parameters 354
RTP Parameters 355
Control SIP and RTP Behaviour in Dual Mode 358
Configure the SDP Payload Types 360
SDP Payload Types 361
Configure the SIP Settings for Extensions 365
Parameters for SIP Settings on Extensions 366
Configure the SIP Proxy Server 375
SIP Proxy and Registration for Extension Parameters 375
Configure the Subscriber Information Parameters 382
Subscriber Information Parameters 382
Set Up Your Phone to Use OPUS Codec Narrowband 384
NAT Transversal with Phones 384
Enable NAT Mapping 385
NAT Mapping Parameters 386
Configure NAT Mapping with the Static IP Address 387
NAT Mapping with Static IP Parameters 388
Configure NAT mapping with STUN 391
NAT Mapping with STUN Parameters 392
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Determine Symmetric or Asymmetric NAT 392
Dial Plan 393
Dial Plan Overview 393
Digit Sequences 394
Digit Sequence Examples 395
Acceptance and Transmission of the Dialed Digits 397
Dial Plan Timer (Off-Hook Timer) 397
Interdigit Long Timer (Incomplete Entry Timer) 398
Interdigit Short Timer (Complete Entry Timer) 399
Edit the Dial Plan on the IP Phone 400
Regional Parameters Configuration 400
Regional Parameters 400
Set the Control Timer Values 401
Parameters for Control Timer Values (sec) 401
Localize Your Cisco IP Phone 403
Configure Time and Date on Phone Web Page 403
Configure Time and Date on the Phone 404
Time and Date Settings 404
Configure Daylight Saving Time 407
Phone Display Language 408
Vertical Service Activation Codes 411
Cisco IP Phone 8800 Series Documentation 416
Troubleshooting 417
PART IV
Troubleshooting 419
CHAPTER 18
Feature Troubleshooting 419
ACD Call Information Missing 419
Phone Doesn't Show ACD Softkeys 419
Phone Doesn't Show ACD Agent Availability 420
Call Doesn't Record 420
An Emergency Call Doesn't Connect to Emergency Services 421
Presence Status Doesn't Work 421
Phone Presence Message: Disconnected from Server 421
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Phone Cannot Access BroadSoft Directory for XSI 422
Executive or Assistant Menu Does Not Appear 422
Phone Display Problems 422
Phone Displays Irregular Fonts 422
Phone Screen Displays Boxes Instead of Asian Characters 423
Report All Phone Issues from the Phone Web Interface 423
Factory Reset the Phone from the Pone Web Interface 424
Report a Phone Problem Remotely 424
Capture Packets 425
Voice Quality Troubleshooting Tips 425
Phone Behavior During Times of Network Congestion 426
Where to Find Additional Information 426
Monitoring Phone Systems 429
CHAPTER 19
Monitoring Phone Systems Overview 429
Cisco IP Phone Status 429
Display the Phone Information Window 430
View Phone Information 430
View the Phone Status 430
View the Status Messages on the Phone 431
View Download Status 431
Determine the IP Address of the Phone 431
View the Network Status 432
Voice Quality Monitoring 432
Display Call Statistics Window 433
Call Statistics Fields 433
View the Customization State in the Configuration Utility 435
Reboot Reasons 436
Reboot History on the Phone Web User Interface 437
Reboot History on the Cisco IP Phone Screen 437
Reboot History in the Status Dump File 437
Maintenance 439
CHAPTER 20
Basic Reset 439
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Factory Reset the Phone with the Keypad 440
Perform Factory Reset from Phone Menu 441
Factory Reset the Phone from Phone Web Page 441
Identify Phone Issues with a URL in the Phone Web Page 441
Technical Details 443
APPENDIX A
Physical and Operating Environment Specifications 443
Cable Specifications 444
Network and Computer Port Pinouts 444
Network Port Connector 445
Computer Port Connector 445
Phone Power Requirements 446
Power Outage 447
Power Reduction 447
Power Negotiation Over LLDP 447
Network Protocols 448
VLAN Interaction 451
External Devices 451
USB Port Information 452
SIP and NAT Configuration 452
SIP and the Cisco IP Phone 452
SIP Over TCP 453
SIP Proxy Redundancy 453
Dual Registration 453
Failover and Recovery Registration 454
RFC3311 454
SIP NOTIFY XML-Service 454
NAT Mapping with Session Border Controller 455
NAT Mapping with SIP-ALG Router 455
Cisco Discovery Protocol 455
LLDP-MED 455
Chassis ID TLV 457
Port ID TLV 457
Time to Live TLV 457
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End of LLDPDU TLV 457
Port Description TLV 457
System Name TLV 457
System Capabilities TLV 458
Management Address TLV 458
System Description TLV 458
IEEE 802.3 MAC/PHY Configuration/Status TLV 458
LLDP-MED Capabilities TLV 459
Network Policy TLV 459
LLDP-MED Extended Power-Via-MDI TLV 460
LLDP-MED Inventory Management TLV 460
Final Network Policy Resolution and QoS 460
Special VLANs 460
Default QoS for SIP Mode 460
QoS Resolution for CDP 460
QoS Resolution for LLDP-MED 461
Coexistence with CDP 461
LLDP-MED and Multiple Network Devices 461
LLDP-MED and IEEE 802.X 461
Cisco IP Phone Accessories 463
APPENDIX B
Accessories Overview for Cisco IP Phone 8800 Series with Multiplatform Firmware 463
Connect the Footstand 465
Secure the Phone with a Cable Lock 465
External Speakers and Microphone 466
Headsets 466
Important Headset Safety Information 466
Cisco Headsets 500 Series 466
Cisco Headset 521 and 522 467
Cisco Headset 561 and 562 468
Third Party Headsets 470
Headset Configuration on Your Phone 471
Cisco Headset 500 Series Customization 471
Set the Upgrade Rule for the Cisco Headset 500 Series 471
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Audio Quality 472
Analog Headsets 472
USB Headsets 472
Select a USB Headset 472
Stop Using a USB Headset 472
Wireless Headsets 473
Bluetooth Wireless Headsets 473
Cisco IP Phone Key Expansion Module 475
Cisco IP Phone Key Expansion Module Setup Overview 475
Key Expansion Module Power Information 476
Connect a Key Expansion Module to a Cisco IP Phone 478
Connect Two or Three Key Expansion Modules to a Cisco IP Phone 482
Auto Detection of Key Expansion Modules 485
Configure the Key Expansion Module with the Phone Web Interface 486
Access Key Expansion Module Setup 486
Allocate a Key Expansion Module Type 487
Allocate a Key Expansion Module Type with the Phone Menu 487
Reset the Single LCD Screen Key Expansion Module 488
Configure a Speed Dial on a Key Expansion Module 488
Add Call Park on a Key Expansion Module Line Key 489
Configure the LCD Brightness for a Key Expansion Module 490
Configure the Busy Lamp Field on a Key Expansion Module 490
Troubleshoot the Key Expansion Module 491
Key Expansion Module Does Not Go Through the Normal Start Up Process 491
Wall Mounts 492
Wall Mount Options 492
Non-Lockable Wall Mount Components 492
Install the Non-Lockable Wall Mount Kit for Phone 494
Remove the Phone from the Non-Lockable Wall Mount 498
Non-Lockable Wall Mount Components for Phone with Key Expansion Module 499
Install Non-Lockable Wall Mount Kit for Phone with Key Expansion Module 500
Remove the Phone and Key Expansion Module from the Non-Lockable Wall Mount 504
Adjust the Handset Rest 505
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TR-069 Parameter Comparison 507
APPENDIX C
XML and TR-069 Parameter Comparison 507
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