Cisco SPA300 Series Reference guide

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CISCO
PhoneQuickReferenceCard
Cisco Small Business
SPA300 Series andSPA500 Series
IPPhone with Cisco Unified
CommunicationsUC320W
Thisguidehelpsyou toget startedusingyour IP
PhonewiththeCiscoUnifiedCommunicationsSystem
UC320W.Fordetails,seethephoneuserguide(links
onpage2).
NOTE Featuresdepend on thephonemodeland the
phonesetup at yoursite.Somefeaturesmay be
unavailable on yourphone.
TIP
• A rectangularboxindicates a softkeyon the
screen, such as[ Redial ] (notavailable onall
models).
• A circleindicates a key,such as(£).
• An iconindicates a phonebutton,such asu
Placing a Call
1.Choose an audiodevice.
Use thehandset:Lift itoff hook.
Use thephone speaker: Press
Use a headset(notincluded):Press
2. Press a linebutton(optional). If you donot
choose a linebutton, the firstbutton is used by
default.
3.Dial an extensionnumber oran externalnumber.
DialinganExternal Number
•Dial from a shared FXO (trunk) line:Enterthe
phonenumber,includinganylong-distanceprefix
required by yourphoneservice.Noaccesscode is
needed.
•Dial from a personalextension (if allowed):Enter
theaccesscode,such as {§).Enterthephone
number,includinganylong-distanceprefix
required by yourphoneservice.Checkwithyour
phoneadministrator for details.
Answering a Call
Press [ Answer ],or choose an audiodevice, as
describedbelow.
•Usethehandset:Lift itoff hook.
•Usethephone speaker: Press H.
•Use a headset(notincluded):Press
NOTE If multiplelinesareringing,pressthenavigation
button to displaycallinformation.Select a call, and
thenpress [ Answer ].
Ending a Call
Press[ End Call ].Alternatively,dependingontheaudio
device in use,replacethehandset,press HI,or press
Creating a Conference Call
Not available on SPA301
• SPA501G: Duringa callwithoneparty,press ]/r£\.
Dial the extension or phonenumber of thethird
party.Whenconnected,pressthebuttonagain.
•Othermodels:During a callwithoneparty,press
f Conf 1. Dial the extension or phonenumber of
thethirdparty.Whenthepartyanswers,pressthe
buttonagain.
Ending a Conference Call
End theconference for everyone:Press
[ End Call ] or hang up.
• Exit theconferencewhiletheotherparties
continue: Press[ Join ].
Transferring a Call
• SPA301: Press |FLASH). Dialtheextension or
phonenumber.Anytimeafterthecallstartsringing,
pressHHilHagain.
SPA501G: Press.Dialtheextension or phone
number.Anytimeafterthecallstartsringing,press
a9a'n-
Othermodels:
Immediate Transfer:Press Bxfer
or
[BlindXfer]. Dial the extension or phone
number.
AttendedTransfer:Press[Transfer) or
[Xfer ]. Dialtheextension or phone
number.Afterspeaking to theotherparty,
press[Transfer ] or[ Xfer ] again.
Holding andResuming Calls
.Toresume SPA301: Tohold a call, press jFLA
aheld call, pressBfejjfrtwice.
Othermodels: To hold a call, press |||or
.Toresume a held call, press [Resume ]
Hold
ortheflashinglinebutton.
AudioOptions
• Mute youraudio:Press ^.
• Change thevolumeduring a call
- SPA301: Press [~
|repeatedly.
Othermodels:Press +to increase or
press• • to decreasethevolume.
Checking YourVoicemail
• Check messages for yourprimarypersonal
extension (if enabled):Press . Enteryour
password(default12345),followed by{§).
• Check messages for other extensions: Press
Press(#).Enterthemailboxnumber,
followed by (#).Whenprompted,enter the
password(default12345),followed by (#>.
CiscoSystems,Inc.www.cisco.com
SmallBusinessSupport
US: 1-866-606-1866(TollFree,24/7)
Global: www.cisco.com/go/sbsc
Cisco andthe CiscoLogo are trademarks of CiscoSystems,Inc.and/
or its affiliates intheU.S.and othercountries. A listing of Cisco's
trademarks canbe found atwww.cisco.com/go/trademarks. Third
partytrademarksmentioned arethe property of theirrespective
owners. Theuseofthe wordpartnerdoes not imply a partnership
relationshipbetweenCiscoand any othercompany.(1005R)
Copyright © 2011CiscoSystems,Inc. All rightsreserved.
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Monitoring Calls ona Shared Line or
Shared Extension
Thelinebuttonshowsthestatusoftheline.
•Unlit:Idle.
•Green(steady):Connectedtoa callonthisphone.
•Green(flashing):Holdinga callonthisphone.To
resumethe call, pressthephonebutton.
•Orange(flashing):Ringing.
•Red(steady):Connectedtoa callonanother
user'sphone.
•Red(flashing):Holdinga callonanotheruser's
phone.Topickupthe call, pressthelinebutton.
•Orange(steady):Thereisanerror.Contactyour
phoneadministratorforassistance.
ParkingandUnparking Calls
•SPA301 andSPA501G:
Park a call: Placethecallon hold. Press
00 Enteraneasilyremembered
numberforyourparkslot.Press(f).
Unparka call: Liftthehandset.Press
4)4)0.Entertheparkslotnumber.
Press®.
•Othermodels:
Park a call: Presstheright-arrow9D
navigationbuttonandthenpress
[Park ).Enteraneasilyremembered
numberforyourparkslot.Press© or
(Dial].
Unparka call: Presstheright-arrow
navigationbutton,andthenpress[ Unpark].
Entertheparkslotnumber.Press{#)or
Dial
NOTE Yourphoneadministratoralsomayconfigurea
ParkSlotfeaturebuttonforyourphone.See Using
Feature Buttons.
Picking Upa Call forAnother User
Not available on SPA301 or SPA501G
Ifyouknowtheextensionnumber:
Press[ Pickup ].Entertheextensionnumber.
Pressf Dial 1.
Choose a call from a list ofringing calls atyour
site: Presstheright-arrownavigationbutton,and
thenpress[ GrPick ] or [Grpickup], Usethe
navigationbuttontochoosea call, andthenpress
[Dial).
Diverting Calls toVoicemail
•Ignorea ringing call: Press[ Ignore ).Thecallis
forwardedtoyourCallForwardNoAnswer
number(usuallyvoicemail).
•Preventnew calls from ringingyourphone:
Press[ Dnd].Allcallsareforwardedtoyour
CallForwardNoAnswernumber(usually
voicemail).Toclear,press[ -Dnd] or[ Clr Dnd ].
Forwarding Calls toAnotherNumber
•Forwardallincoming calls: Press[ Forward ] or
[ Cfwd ] toforwardallincomingcalls.Thenenter
anextensionorphonenumber.Press[ Dial )
(notrequiredifyouenteredanextension).
• Cancel Call ForwardAll:Press[ Clr Fwd ] or
[-Cfwd].
Using theSiteDirectory
Tofindextensionnumbersforusers,groups,and
systemfeatures,press[ Dir] or [Directory].
Usethenavigationbuttontochoosea
directory.Toplacea call, selecta number,and
thenpress[ Dial ].
Using FeatureButtons
Yourphoneadministratormayconfigurefeature
buttonsforyourphone.Askyourphoneadministrator
fordetails.
Not available on SPA301, SPA501G, or SPA502G
•Auto-dial (system speed dial):Immediatelycalls
ortransfersa calltothespecifiedextensionor
phonenumber.
•BLF (Busy Lamp Field): Monitorsthespecified
extension. Alsocanbeusedasanauto-dial
(systemspeeddial).
• Block Caller ID:BlocksyourcallerIDfora new call.
Lastsforthedurationofthe call.
•ParkSlot:Placesa callonholdinthespecified
parkslot.Tounpark,pressthesameparkslot
button, suchasParkSlot2,onanyIPphonewith
thisbutton.Note:Thecallalsocanbeunparked
fromanyphoneasdescribedinParkingand
Unparking Calls.
Force Night: ThefunctiondependsontheDay/
Nightsettingsforyourphonesystem.
Ina manualday/night system: Pressto
togglebetweenDaymode(green)andNight
mode(red).
Inanautomatedday/night system: Pressto
temporarilyoverridetheschedule.Thelightis
red. Pressagaintoresumethenormal
schedule.Thelightisgreen.
•Intercom:Initiatesa two-waycalltothephone
speakerofthespecifieduser.Toendtheintercom
call, pressthebuttonagain.
•Individual Pickup: Flashestoindicatea ringingcall
onthespecifiedextension.Presstopickupthe
call.
• Unused Button:Maybeusedfora personal
speeddialbutton.
Pressandholdtheunusedbuttonfor3 to4
seconds.ToentertheName,repeatedlypressthe
correspondingkeyonthekeypaduntilthedesired
letterappears.Toerasea character,press
[ delChar ].Whenfinished,pressthedown-arrow
navigationbuttontoselectthePhoneNo field.
Enteranextensionorphonenumber,includingany
requiredaccesscode.Finally,press[ Save ].
Using Star Codes
Select a star code from a list:
• Cisco SPA50xG models(except SPA501G): Lift
thehandset,orselectthespeakerorheadset.
Presstheright-arrownavigationbuttonuntilthe
( "code ] softkeyappears.Press f~*code ].
Pressthedown-arrownavigationbuttontoselect
astarcode.Press[ 'code ].Additionalprompts
mayappear.
• CiscoSPA525G/G2: Liftthehandset,orselectthe
speakerorheadset.PressOption,andthenselect
Input Star Code. Pressthedown-arrownavigation
buttontoselecta starcode.Press[ Select ].
Additionalpromptsmayappear.
• Enter a codemanually(allmodels):Liftthe
handset,orselectthespeakerorheadset.Press
0,followedbythecode.(Fordetails,seeyour
phoneuserguide.)
WheretoGo from Here
CiscoSmallBusinessSupportCommunity:
www.cisco.com/go/smallbizsupport
AdditionalPhoneDocumentation:
•CiscoSPA300SeriesPhones:
www.cisco.com/go/300phones
•CiscoSPA500SeriesPhones:
www.cisco.com/go/spa500phones