Cisco SPA525G - Small Business Pro IP Phone VoIP User manual

Cisco Small Business
SPA 525G IP Phone
for 8x8 Virtual Office
USER GUIDE

© 2011 Cisco Systems, Inc. All rights reserved. OL-18193-04
Power Adapter Statement
This product is intended to be supplied by a Listed Direct Plug-In Power Unit marked “Class
2" or Listed Adapter marked “L.P.S.” (or “Limited Power Source”) and rated from +5Vdc, 2A
minimum.
FCC and IC Statement
Federal Communication Commission Interference Statement
This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This equipment generates,
uses and can radiate radio frequency energy and, if not installed and used in accordance with
the instructions, may cause harmful interference to radio communications. However, there is
no guarantee that interference will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct the interference by
one of the following measures:
•Reorient or relocate the receiving antenna.
•Increase the separation between the equipment and receiver.
•Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
•Consult the dealer or an experienced radio/TV technician for help.
FCC Caution: Any changes or modifications not expressly approved by the party responsible
for compliance could void the user's authority to operate this equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that may cause
undesired operation.

© 2011 Cisco Systems, Inc. All rights reserved. OL-18193-04
IMPORTANT NOTE
FCC Radiation Exposure Statement:
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled
environment. This equipment should be installed and operated with minimum distance 20cm
between the radiator & your body.
This transmitter must not be co-located or operating in conjunction with any other antenna or
transmitter.
Industry Canada Statement
This device complies with RSS-210 of the Industry Canada Rules. Operation is subject to the
following two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that may cause
undesired operation.
Revised May 2011
Cisco and the Cisco Logo are trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and other countries. A listing of Cisco's trademarks can be found at www.cisco.com/
go/trademarks. Third party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and
any other company. (1005R)

Cisco Small Business IP Phone SPA 525G (SIP) User Guide 1
Contents
Power Adapter Statement 2
FCC and IC Statement 2
Federal Communication Commission Interference Statement 2
IMPORTANT NOTE 3
Industry Canada Statement 3
Chapter 1: Getting Started 6
Overview of the Cisco SPA 525G IP Phone 6
Caring for Your Phone 8
Understanding Your Phone’s Lines and Buttons 9
Phone Components 9
Softkey Buttons 11
Using the Keypad and Buttons with Menus 14
Using Keypad Shortcuts 14
Using the Navigation Button 14
Entering Numbers and Text in Fields 15
Using Phone Hardware and Accessories 16
Using the Speakerphone 16
Using Wired and Wireless Headsets 16
Connecting the Headset 16
Connecting Bluetooth Headsets 17
Using a Headset with Your IP Phone 20
Switching Between the Handset/Headset/Speakerphone During a Call 20
Chapter 2: Installing Your Phone 21
Before You Begin 22
Connecting the Handset 22
(Optional) Attaching the Desk Stand 24
(Optional) Mounting the Phone to the Wall 25
Connecting Your Phone’s Power 27
Connecting Your Phone to the Computer Network 28
Connecting Your Phone to the Wired Network 28

Cisco Small Business IP Phone SPA 525G (SIP) User Guide 2
Contents
Connecting Your Phone to the Wireless Network 28
Determining Your Wireless Router Security Type 28
Using Wi-Fi Protected Setup with the Cisco SPA 525G 32
Manually Adding a Wireless Profile on the Cisco SPA 525G 33
Uploading Security Certificates to the Phone 35
Verifying Phone Startup 36
Upgrading Your Phone’s Firmware 36
Chapter 3: Using Basic Phone Functions 37
Placing or Answering a Call 38
Using Dial Assistance 38
Adjusting Call Volume and Muting 39
Adjusting Call Volume 39
Using Mute 39
Putting a Call on Hold 39
Resuming a Call 39
Ending a Call 39
Transferring Calls 40
Performing an Attended Transfer 40
Performing an Unattended (Blind) Transfer 41
Performing an Transfer to Voicemail 41
Redialing 41
Viewing and Returning Missed Calls 41
Returning a Missed Call 41
Viewing a List of Missed Calls 42
Turning the Missed Calls Shortcut On and Off 42
Using the Intercom 43
Forwarding Calls — Online Setup 43
Forwarding Calls — Phone-based Setup 44
Forwarding Calls to a Single Number 44
Forwarding Calls When Your Phone is Busy 45
Forwarding Calls When You Don’t Answer the Phone 45

Cisco Small Business IP Phone SPA 525G (SIP) User Guide 3
Contents
Delaying Call Forwarding When You Don’t Answer the Phone 45
Stopping Call Forwarding 45
Setting Do Not Disturb 46
Configuring Call Waiting 47
Picking Up a Call 47
Parking a Call 48
Placing a Three-Way Conference Call 50
Using Conference Bridges 51
Conference Menu Options 51
Using the Phone Directories 52
Using Your Personal Address Book 53
Adding a New Contact 54
Copying a Contact 54
Searching for a Contact 55
Deleting a Contact 55
Editing a Contact 55
Using the Corporate Directory 56
Using the Call History Lists 56
Viewing the Call History Lists 56
Deleting a Call History List 57
Calling from the Call History Lists 57
Deleting an Entry from the Call History Lists 57
Saving a Call History List Number to Your Directory 58
Setting or Changing a Phone Password 58
Logging In and Logging Out of Your Phone 59
Accessing Voicemail 60
Recording Calls (Virtual Office Pro Users Only) 60

Cisco Small Business IP Phone SPA 525G (SIP) User Guide 4
Contents
Chapter 4: Using Advanced Phone Features 61
Enabling Dial Assistance 62
Connecting to a Virtual Private Network (VPN) 62
Creating and Using Speed Dials 63
Creating Speed Dials on Unused Line Buttons 64
Creating Numerical Speed Dials 64
Using the Cisco SPA 525G With Your Bluetooth-Enabled Mobile Phone 65
Enabling Bluetooth (Cisco SPA 525G) 65
Pairing Your Cisco SPA 525G with a Bluetooth-Enabled Mobile Phone 66
Initiating Pairing from the Cisco SPA 525G 67
Initiating Pairing from Your Bluetooth-Enabled Mobile Phone 67
Importing Your Mobile Phone Address Book into the Cisco SPA 525G 71
Making a Mobile Phone Call Using Your Cisco SPA 525G 73
Receiving Mobile Phone Calls Using the Cisco SPA 525G 75
Switching Audio from Your Cisco SPA 525G to Your Mobile Phone 75
Viewing Mobile Phone Battery and Signal Information on Your Cisco SPA 525G 76
Charging Your Mobile Phone Using Your Cisco SPA 525G 77
Playing MP3 Files on Your Phone 77
Creating the Playlist 77
Playing Songs 78
Changing the Left and Right Channel for Stereo Headsets 79
Customizing Your LCD Screen 80
Changing the LCD Screen Contrast 80
Setting the Screen Backlight Timer 80
Configuring the Phone Screen Saver 81
Changing the Phone Wallpaper 81
Using Ring Tones 82
Accessing Weather and News on Your Phone 83
Accessing Weather Information 83
Accessing News 84
Configuring Date and Time Parameters on Your Phone 85
Restarting Your Phone 86

Cisco Small Business IP Phone SPA 525G (SIP) User Guide 5
Contents
Viewing Phone, Network, and Call Information 86
Viewing Phone Information 86
Viewing Network Information 87
Viewing Phone Line and Extension Information 87
Viewing Peripheral Status 88
Viewing the Wireless Connection Status 88
Advanced Menus for Technical Support Personnel 89
Chapter 5: Using the Web Interface 90
Logging in to the Web Interface 91
Configuring Your Address Book 91
Setting Do Not Disturb 92
Configuring Call Forwarding 93
Viewing Call History Lists 94
Creating Speed Dials 94
Configuring Wi-Fi 95
Configuring Bluetooth 96
Bluetooth Mode 96
Bluetooth Profiles 97
Upgrading Firmware 97
Appendix A: Where to Go From Here 98

1
Cisco Small Business IP Phone SPA 525G User Guide (SIP) 6
Getting Started
This chapter provides an overview of your Cisco SPA 525G IP phone.
It contains the following sections:
• Overview of the Cisco SPA 525G IP Phone, page 6
• Understanding Your Phone’s Lines and Buttons, page 9
• Using the Keypad and Buttons with Menus, page 14
• Entering Numbers and Text in Fields, page 15
• Using Phone Hardware and Accessories, page 16
NOTE This document describes using the Cisco SPA 525G with the 8x8 Virtual Office.
Overview of the Cisco SPA 525G IP Phone

Getting Started
Overview of the Cisco SPA 525G IP Phone
Cisco Small Business IP Phone SPA 525G User Guide (SIP) 7
1
The Cisco SPA 525G IP Phone is a full-featured VoIP (Voice over Internet Protocol) phone
that provide voice communication over an IP network. It provides traditional features, such as
call forwarding, redialing, speed dialing, transferring calls, conference calling and accessing
voice mail. Calls can be made or received with a handset, headset or speaker.
The Cisco SPA 525G phone is connected to the network through its Ethernet connection or the
built-in Wireless-G connection. If you are using the Wireless-G connection, a separate power
adapter (PA-100) is required. The Cisco SPA 525G provides an additional Ethernet port that
allows a computer to be connected to the network through the IP phone. (This option is only
available when phone is connected to the network via the wired Ethernet connection).
Unlike traditional phones, the Cisco SPA 525G requires a separate power source. Either
connect your phone to an Ethernet switch that provides Power over Ethernet (PoE), or use a
separate power adapter (PA-100).

Getting Started
Overview of the Cisco SPA 525G IP Phone
Cisco Small Business IP Phone SPA 525G User Guide (SIP) 8
1
The Cisco SPA 525G has a 320 x 240 color, 3.2" inch LCD screen and provides up to five
telephone extensions. It provides the following hardware features:
•2 Ethernet 10/100 Mbps ports
•802.3af Power over Ethernet support
•USB 2.0 host port for connecting a USB memory device to play MP3 music files or for
use in charging a device such as a mobile phone
•AUX port (to attach a Cisco SPA 500S attendant console)
•Bluetooth capability for headset support
•Bluetooth capability for mobile phone pairing
•2.5mm stereo earphone jack for headset
•Wireless-G client support
•Kensington security slot support
Caring for Your Phone
The Cisco Small Business IP phones are electronic devices that should not be exposed to
excessive heat, sun, cold or water. To clean the equipment, use a slightly moistened paper or
cloth towel. Do not spray or pour cleaning solution directly onto the hardware unit.

Getting Started
Understanding Your Phone’s Lines and Buttons
Cisco Small Business IP Phone SPA 525G User Guide (SIP) 9
1
Understanding Your Phone’s Lines and Buttons
Use the following graphic and table to identify the parts of your phone.
Phone Components
Figure 1 Cisco SPA 525G Phone Components
Table 1 IP Phone Components
#Phone Feature Description
1 Handset Pick up to answer or place calls.
2 Speaker Speaker for phone.
3 Message Waiting
Indicator
When lit:
•Red—You have a new voice mail message.
•Flashing Red—You have an incoming call.

Getting Started
Understanding Your Phone’s Lines and Buttons
Cisco Small Business IP Phone SPA 525G User Guide (SIP) 10
1
4 LCD Screen Your phone may vary, but typically displays:
•Date and time
•Phone station name
•Line extensions
•Softkey options
•Startup logo, screen saver, background photo, and photo
album
5 Line keys Indicates phone line status. Your phone may vary, but
typically, when lit:
•Green: Line is idle.
•Red (steady): Line is active or in use.
•Red (blinking): Line is on hold.
•Orange: Line is unregistered (cannot be used).
•Flashing Orange: The phone is not connected to the
network.
6 Softkey buttons Press a softkey button to perform the action on the label on the
LCD screen above.
7 Navigation button Press in each direction to scroll through items on the LCD
screen.
8 Center Select button Press this button to select the option or menu that is
highlighted on the LCD screen.
9 Messages button Press to access voice mail (must be set up by your phone
administrator).
10 Hold button Press to place a call on hold.
11 Setup button Press to access the phone’s configuration menu to configure
features and preferences (such as your directory and speed
dials), access your call history, and set up functions (such as
call forwarding).
12 Mute button Press to mute or unmute the phone. When the phone is muted,
the button glows red. A flashing red mute button indicates that
the phone has no network connectivity.
Table 1 IP Phone Components
#Phone Feature Description

Getting Started
Understanding Your Phone’s Lines and Buttons
Cisco Small Business IP Phone SPA 525G User Guide (SIP) 11
1
Softkey Buttons
The phone displays four softkey buttons at a time on the LCD screen. Different softkey
buttons display depending on the phone screen or menu that is shown. Press the Right Arrow
or Left Arrow keys to see additional softkeys.
The following table shows some of the typical Cisco SPA 525G softkey buttons that are
available (in alphabetical order). You may not have all of these softkey buttons on your phone,
and you may have additional buttons that are not listed here. For example, your phone
administrator may also provide custom softkey buttons on your phone, such as buttons that
provide a speed dial to a company number, or that access a specialized program that runs on
your phone. Contact your phone administrator for more information.
13 Volume button Press + to increase the volume and press - to lower the volume
of the handset, headset, speaker (when the handset is off
hook), or ringer (when the handset is on hook).
14 Headset button Press to turn the headset on or off. When the headset is on, the
button glows green.
15 Speaker button Press to turn the speaker on or off. When the speaker is on, the
button glows green.
16 Keypad Press keys to dial phone numbers, enter letters, and choose
menu items.
Table 2 Cisco SPA 525G Softkey Buttons
Button Function
Add Adds a new item (for example, a new directory entry).
AddList Creates a list (for example, of MP3 files to play).
Alpha Press to enter alphabetic characters in a data entry field.
Answer Answers an incoming call.
apps Accesses supported 8x8 Virtual Office applications.
Back Returns you to the previous screen.
BlindXfer Performs a blind call transfer. See “Performing an Unattended (Blind)
Transfer,” on page 41.
Table 1 IP Phone Components
#Phone Feature Description

Getting Started
Understanding Your Phone’s Lines and Buttons
Cisco Small Business IP Phone SPA 525G User Guide (SIP) 12
1
callpark Parks a call at a designated “park” number. The call is active until you
unpark it, or the caller disconnects. See “Parking a Call,” on page 48.
Call Rtn Returns the last missed call by dialing the number that called you. See
“Viewing and Returning Missed Calls,” on page 41.
Clear Deletes an entire text/number field.
Clr DND Clears Do Not Disturb.
Clr Fwd Clears Call Forward.
Conf Initiates a conference call. See “Placing a Three-Way Conference Call,” on
page 50.
Conf Line Conferences existing active calls on the phone together.
confserv Dials into the 8x8 conference bridge.
Connect Connects to the selected item (for example, to the wireless network or
Bluetooth device).
Copy Copies the selected item (for example, a contact in the Address Book).
delChar Deletes the last number or letter.
Delete Deletes an entire item (for example, a number from the Call History list).
Dial Dials the string of numbers that you have entered, or the number that you
have highlighted in a list such as the Missed Calls screen.
Directory Access your personal address book. See “Using Your Personal Address
Book,” on page 53.
DND Do Not Disturb; prevents incoming calls from ringing your phone. See
“Setting Do Not Disturb,” on page 46.
Edit Opens an item so that you can edit numbers or letters, or enable or disable a
feature.
End Call Disconnects a call.
Forward Forwards calls coming to your phone. See “Forwarding Calls — Phone-
based Setup,” on page 44.
Hold Places a call on hold. See “Putting a Call on Hold,” on page 39.
Ignore Ignores an incoming call.
intercom Allows you to automatically connect to a remote extensions.
Table 2 Cisco SPA 525G Softkey Buttons
Button Function

Getting Started
Using the Keypad and Buttons with Menus
Cisco Small Business IP Phone SPA 525G User Guide (SIP) 13
1
Using the Keypad and Buttons with Menus
You press a softkey button or other buttons to enter menus on the LCD screen.
Join Connects a conference call.
List In some menus, shows a list of configured items (for example, a list of
locations for weather or news).
Miss Displays the list of missed calls.
More Accesses additional softkeys.
Next Moves to the next item in a list (for example, a song in the MP3 Playlist).
Option Enters a sub-menu.
Paste Pastes the item you copied into a list or field.
Play Plays a selected item such as a song or a ringtone.
Previous Moves to a previous item in a list (for example, a song in the MP3 Playlist).
record Records the call in progress.
Redial Brings up the list of recently dialed numbers. See “Redialing,” on page 41.
Refresh Refreshes the screen. Useful after changing a configuration or when you
want to update information (such as weather).
Resume Resumes a call that is on hold.
Save Saves your changes.
Scan Scans for wireless networks or Bluetooth devices.
Select Selects the highlighted item on the LCD screen.
Transfer Performs a call transfer. See “Transferring Calls,” on page 40.
View Displays more information about a selected item.
xfer2vm Transfers an active call to voice mail.
Table 2 Cisco SPA 525G Softkey Buttons
Button Function

Getting Started
Using the Keypad and Buttons with Menus
Cisco Small Business IP Phone SPA 525G User Guide (SIP) 14
1
Using Keypad Shortcuts
Use the keypad to enter the number of the menu or sub-menu item. For example, to reach the
Call History menu, press the Setup button and press 2.
NOTE Menus and options can change depending on the software release.
Using the Navigation Button
Use the navigation button to scroll up or down through the menu items, and then press the
Select softkey button or the center Select button to choose the highlighted item.

Getting Started
Entering Numbers and Text in Fields
Cisco Small Business IP Phone SPA 525G User Guide (SIP) 15
1
Entering Numbers and Text in Fields
Some fields on the IP phones require you to enter numbers and text using the keypad and/or
softkey buttons. In general, the following guidelines apply:
•Use the keypad to enter numbers and characters, pressing the key multiple times to
select the correct number or letter.
•Press the number key multiple times to move to a different letter under that number.
(For example, to enter “Mary,” you would press 6five times rapidly and then pause
(for M); press 2and then pause (for A), press 7three times rapidly (for r), then press 9
three times rapidly (for y).
Available characters are shown in the following table:
Use the delChar softkey button to backspace and delete the last character.
Use the Option > Clear softkey button to remove the entire entry.
Key Character Set
1 1 / : \ , ! ; $ ^ |
2 abc2ABC
3def3DEF
4 ghi4GHI
5jkl5JKL
6 mno6MNO
7 pqrs7PQRS
8 tuv8TUV
9 wxyz9WXYZ
0 Space 0 ~ ? > ‘ < “
*.@*&%[]_
#/P # + - = ( ) { }

Getting Started
Using Phone Hardware and Accessories
Cisco Small Business IP Phone SPA 525G User Guide (SIP) 16
1
Using Phone Hardware and Accessories
Using the Speakerphone
The SPA IP Phones provide a speakerphone. To use the speakerphone, press the Speaker
button (the handset can be either on or off hook).
Using Wired and Wireless Headsets
The SPA IP Phones support headsets from different manufacturers. For the latest supported
models, contact your reseller. Additional information can be found at the manufacturer’s
websites:
http://www.plantronics.com
http://www.jabra.com
Connecting the Headset
Each brand and type of headset may require different steps for connection. Consult the
documentation for your particular headset for more information. In general, to connect a
headset:
•For Bluetooth headsets: See the “Connecting Bluetooth Headsets” section on page 17.
•For wireless, non-Bluetooth headsets (such as Plantronics or Jabra): Follow the
instructions for your product to connect the phone to the wireless headset base.

Getting Started
Using Phone Hardware and Accessories
Cisco Small Business IP Phone SPA 525G User Guide (SIP) 17
1
•For wired headsets: Connect the 2.5mm connector from the headset into the headset port
on the right side of the IP phone as shown in the following graphic:
Connecting Bluetooth Headsets
Your phone is Bluetooth compatible and works with Bluetooth devices such as headsets.
To configure the phone to work with your headset, first enable Bluetooth:
STEP 1 Press the Setup button.
STEP 2 Select User Preferences.
STEP 3 Select Bluetooth Configuration.