Cisco SPA525G - Small Business Pro IP Phone VoIP User manual

Cisco Small Business
SPA 500 Series IP Phones
Model SPA 525G/SPA 525G2
USER GUIDE

© 2010 Cisco Systems, Inc. All rights reserved. OL-18193-04
Power Adapter Statement
This product is intended to be supplied by a Listed Direct Plug-In Power Unit
marked “Class 2" or Listed Adapter marked “L.P.S.” (or “Limited Power Source”)
and rated from +5Vdc, 2A minimum.
FCC and IC Statement
Federal Communication Commission Interference Statement
This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may
cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television reception, which
can be determined by turning the equipment off and on, the user is encouraged to
try to correct the interference by one of the following measures:
•Reorient or relocate the receiving antenna.
•Increase the separation between the equipment and receiver.
•Connect the equipment into an outlet on a circuit different from that to which
the receiver is connected.
•Consult the dealer or an experienced radio/TV technician for help.
FCC Caution: Any changes or modifications not expressly approved by the party
responsible for compliance could void the user's authority to operate this
equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that
may cause undesired operation.

© 2010 Cisco Systems, Inc. All rights reserved. OL-18193-04
IMPORTANT NOTE
FCC Radiation Exposure Statement:
This equipment complies with FCC radiation exposure limits set forth for an
uncontrolled environment. This equipment should be installed and operated with
minimum distance 20cm between the radiator & your body.
This transmitter must not be co-located or operating in conjunction with any other
antenna or transmitter.
Industry Canada Statement
This device complies with RSS-210 of the Industry Canada Rules. Operation is
subject to the following two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that
may cause undesired operation.
Revised June 2010
Cisco and the Cisco Logo are trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and other countries. A listing of Cisco's trademarks can be found
at www.cisco.com/go/trademarks. Third party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply
a partnership relationship between Cisco and any other company. (1005R)

Cisco Small Business IP Phone SPA 525G/G2 (SIP) User Guide 1
Contents
Power Adapter Statement 2
FCC and IC Statement 2
Federal Communication Commission Interference Statement 2
IMPORTANT NOTE 3
Industry Canada Statement 3
Chapter 1: Getting Started 7
Overview of the Cisco SPA 525G/525G2 IP Phone 8
Caring for Your Phone 9
Understanding Your Phone’s Lines and Buttons 10
Phone Components 10
Softkey Buttons 12
Using the Keypad and Buttons with Menus 15
Using Keypad Shortcuts 15
Using the Navigation Button 15
Entering Numbers and Text in Fields 16
Using Phone Hardware and Accessories 17
Using the Speakerphone 17
Using Wired and Wireless Headsets 17
Connecting the Headset 17
Connecting Bluetooth Headsets 18
Using a Headset with Your IP Phone 20
Switching Between the Handset/Headset/Speakerphone During a Call 21
Chapter 2: Installing Your Phone 22
Before You Begin 23
Connecting the Handset 23
(Optional) Attaching the Desk Stand 25
(Optional) Mounting the Phone to the Wall 26
Connecting Your Phone’s Power 28

Cisco Small Business IP Phone SPA 525G/G2 (SIP) User Guide 2
Contents
Connecting Your Phone to the Computer Network 29
Connecting Your Phone to the Wired Network 29
Connecting Your Phone to the Wireless Network 29
Determining Your Wireless Router Security Type 30
Using Wi-Fi Protected Setup with the Cisco SPA 525G/525G2 33
Manually Adding a Wireless Profile on the Cisco SPA 525G/525G2 34
Uploading Security Certificates to the Phone 36
Verifying Phone Startup 37
Upgrading Your Phone’s Firmware 37
Chapter 3: Using Basic Phone Functions 39
Placing or Answering a Call 40
Using Dial Assistance 40
Adjusting Call Volume and Muting 41
Adjusting Call Volume 41
Using Mute 41
Putting a Call on Hold 41
Resuming a Call 41
Ending a Call 41
Transferring Calls 42
Performing an Attended Transfer 42
Performing an Unattended (Blind) Transfer 42
Redialing 43
Viewing and Returning Missed Calls 43
Returning a Missed Call 43
Viewing a List of Missed Calls 43
Turning the Missed Calls Shortcut On and Off 44

Cisco Small Business IP Phone SPA 525G/G2 (SIP) User Guide 3
Contents
Forwarding Calls 44
Forwarding Calls to a Single Number 45
Forwarding Calls When Your Phone is Busy 45
Forwarding Calls When You Don’t Answer the Phone 46
Delaying Call Forwarding When You Don’t Answer the Phone 46
Stopping Call Forwarding 46
Setting Do Not Disturb 46
Configuring Call Waiting 47
Picking Up a Call 48
Parking a Call 48
Placing a Three-Way Conference Call 50
Using the Phone Directories 50
Using Your Personal Address Book 51
Adding a New Contact 52
Copying a Contact 52
Searching for a Contact 53
Deleting a Contact 53
Editing a Contact 53
Using the Corporate Directory 54
Using the Call History Lists 54
Viewing the Call History Lists 54
Deleting a Call History List 55
Calling from the Call History Lists 55
Deleting an Entry from the Call History Lists 56
Saving a Call History List Number to Your Directory 56
Setting or Changing a Phone Password 56
Logging In and Logging Out of Your Phone 57
Accessing Voicemail 58

Cisco Small Business IP Phone SPA 525G/G2 (SIP) User Guide 4
Contents
Chapter 4: Using Advanced Phone Features 59
Configuring Privacy and Security Features 60
Blocking Caller ID 60
Blocking Anonymous Calls 60
Using Secure Call 61
Enabling Dial Assistance 61
Connecting to a Virtual Private Network (VPN) 62
Creating and Using Speed Dials 63
Creating Speed Dials on Unused Line Buttons 64
Creating Numerical Speed Dials 64
Using the Cisco SPA 525G2 With Your Bluetooth-Enabled
Mobile Phone 65
Enabling Bluetooth (Cisco SPA 525G/525G2) 65
Pairing Your Cisco SPA 525G2 with a Bluetooth-Enabled Mobile Phone 66
Initiating Pairing from the Cisco SPA 525G2 67
Initiating Pairing from Your Bluetooth-Enabled Mobile Phone 68
Importing Your Mobile Phone Address Book into the Cisco SPA 525G2 71
Making a Mobile Phone Call Using Your Cisco SPA 525G2 73
Receiving Mobile Phone Calls Using the Cisco SPA 525G2 76
Switching Audio from Your Cisco SPA 525G2 to Your Mobile Phone 76
Viewing Mobile Phone Battery and Signal Information on Your
Cisco SPA 525G2 77
Charging Your Mobile Phone Using Your Cisco SPA 525G2 78
Playing MP3 Files on Your Phone 78
Creating the Playlist 78
Playing Songs 79
Changing the Left and Right Channel for Stereo Headsets 80
Using the Paging Feature 81
Paging Another Phone 81
Paging a Group of Phones 81
Configuring Auto Answer 81

Cisco Small Business IP Phone SPA 525G/G2 (SIP) User Guide 5
Contents
Customizing Your LCD Screen 82
Changing the LCD Screen Contrast 82
Setting the Screen Backlight Timer 82
Configuring the Phone Screen Saver 83
Changing the Phone Wallpaper 83
Using Ring Tones 84
Accessing Weather and News on Your Phone 85
Accessing Weather Information 85
Accessing News 86
Configuring Date and Time Parameters on Your Phone 87
Using Star Codes 88
Restarting Your Phone 90
Viewing Phone, Network, and Call Information 90
Viewing Phone Information 90
Viewing Network Information 91
Viewing Phone Line and Extension Information 91
Viewing Peripheral Status 92
Viewing the Wireless Connection Status 92
Advanced Menus for Technical Support Personnel 93
Chapter 5: Using the Web Interface 94
Logging in to the Web Interface 95
Configuring Your Address Book 95
Setting Do Not Disturb 96
Configuring Call Forwarding 97
Configuring Call Waiting 98
Blocking Caller ID 98
Blocking Anonymous Calls 99
Viewing Call History Lists 99
Creating Speed Dials 100

Cisco Small Business IP Phone SPA 525G/G2 (SIP) User Guide 6
Contents
Configuring Wi-Fi 100
Configuring Bluetooth 101
Bluetooth Mode 101
Bluetooth Profiles 102
Upgrading Firmware 102
Chapter 6: Using the Cisco SPA 500S Attendant Console 103
Connecting the Cisco SPA 500S Attendant Console to the
Cisco SPA 525G/525G2 IP Phone 104
Connecting a Single Cisco SPA 500S 105
Connecting a Second Cisco SPA 500S 109
Configuring the Cisco SPA 500S 110
Using the Cisco SPA 500S 111
Monitoring the Cisco SPA 500S 112
Appendix A: Where to Go From Here 113

1
Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP) 7
Getting Started
This chapter provides an overview of your Cisco SPA 525G or Cisco SPA 525G2
IP phone. (Where features apply to both phones in this document, the phone is
referred to as the “Cisco SPA 525G/525G2.)
It contains the following sections:
•Overview of the Cisco SPA 525G/525G2 IP Phone, page 8
•Understanding Your Phone’s Lines and Buttons, page 10
•Using the Keypad and Buttons with Menus, page 15
•Entering Numbers and Text in Fields, page 16
•Using Phone Hardware and Accessories, page 17
NOTE The Cisco SPA 525G/525G2 features vary, depending on the type of call control
system you are using. This document describes using the Cisco SPA 525G/SPA
525G2 with a SIP phone system, such as the Cisco SPA 9000 Voice System or a
BroadSoft or Asterisk system. If you are using the Cisco SPA 525G/525G2 with a
Cisco Unified Communications 500 Series, see the
Cisco Unified Communications
Manager Express for Cisco Small Business IP Phone SPA 525G/SPA 525G2 User
Guide
.

Getting Started
Overview of the Cisco SPA 525G/525G2 IP Phone
Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP) 8
1
Overview of the Cisco SPA 525G/525G2 IP Phone
The Cisco SPA 525G/525G2 IP Phone is a full-featured VoIP (Voice over Internet
Protocol) phone that provide voice communication over an IP network. It provides
traditional features, such as call forwarding, redialing, speed dialing, transferring
calls, conference calling and accessing voice mail. Calls can be made or received
with a handset, headset or speaker.
The Cisco SPA 525G/525G2 phone is connected to the network through its
Ethernet connection or the built-in Wireless-G connection. If you are using the
Wireless-G connection, a separate power adapter (PA-100) is required. The Cisco
SPA 525G/525G2 provides an additional Ethernet port that allows a computer to
be connected to the network through the IP phone. (This option is only available
when phone is connected to the network via the wired Ethernet connection).
Unlike traditional phones, the Cisco SPA 525G/525G2 requires a separate power
source. Either connect your phone to an Ethernet switch that provides Power over
Ethernet (PoE), or use a separate power adapter (PA-100).

Getting Started
Overview of the Cisco SPA 525G/525G2 IP Phone
Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP) 9
1
The Cisco SPA 525G/525G2 has a 320 x 240 color, 3.2" inch LCD screen and
provides up to five telephone extensions. It provides the following hardware
features:
•2 Ethernet 10/100 Mbps ports
•802.3af Power over Ethernet support
•USB 2.0 host port for connecting a USB memory device to play MP3 music
files (all models), or for use in charging a device such as a mobile phone
(Cisco SPA 525G2 model only)
•AUX port (to attach a Cisco SPA 500S attendant console)
•Bluetooth capability for headset support
•Bluetooth capability for mobile phone pairing (Cisco SPA 525G2 model)
•2.5mm stereo earphone jack for headset
•Wireless-G client support
•Kensington security slot support
Caring for Your Phone
The Cisco Small Business IP phones are electronic devices that should not be
exposed to excessive heat, sun, cold or water. To clean the equipment, use a
slightly moistened paper or cloth towel. Do not spray or pour cleaning solution
directly onto the hardware unit.

Getting Started
Understanding Your Phone’s Lines and Buttons
Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP) 10
1
Understanding Your Phone’s Lines and Buttons
Use the following graphic and table to identify the parts of your phone.
Phone Components
Figure 1 Cisco SPA 525G/525G2 Phone Components
Table 1 IP Phone Components
#Phone Feature Description
1 Handset Pick up to answer or place calls.
2 Speaker Speaker for phone.
3 Message Waiting
Indicator
When lit:
•Red—You have a new voice mail message.
•Flashing Red—You have an incoming call.

Getting Started
Understanding Your Phone’s Lines and Buttons
Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP) 11
1
4 LCD Screen Your phone may vary, but typically displays:
•Date and time
•Phone station name
•Line extensions
•Softkey options
•Startup logo, screen saver, background photo, and
photo album
5 Line keys Indicates phone line status. Your phone may vary, but
typically, when lit:
•Green: Line is idle.
•Red (steady): Line is active or in use.
•Red (blinking): Line is on hold.
•Orange: Line is unregistered (cannot be used).
•Flashing Orange: The phone is not connected to
the network.
6 Softkey buttons Press a softkey button to perform the action on the
label on the LCD screen above.
7 Navigation button Press in each direction to scroll through items on the
LCD screen.
8 Center Select button Press this button to select the option or menu that is
highlighted on the LCD screen.
9 Messages button Press to access voice mail (must be set up by your
phone administrator).
10 Hold button Press to place a call on hold.
11 Setup button Press to access the phone’s configuration menu to
configure features and preferences (such as your
directory and speed dials), access your call history,
and set up functions (such as call forwarding).
12 Mute button Press to mute or unmute the phone. When the phone is
muted, the button glows red. A flashing red mute
button indicates that the phone has no network
connectivity.
Table 1 IP Phone Components
#Phone Feature Description

Getting Started
Understanding Your Phone’s Lines and Buttons
Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP) 12
1
Softkey Buttons
The phone displays four softkey buttons at a time on the LCD screen. Different
softkey buttons display depending on the phone screen or menu that is shown.
Press the Right Arrow or Left Arrow keys to see additional softkeys.
The following table shows some of the typical Cisco SPA 525G/525G2 softkey
buttons that are available (in alphabetical order). You may not have all of these
softkey buttons on your phone, and you may have additional buttons that are not
listed here. For example, your phone administrator may also provide custom
softkey buttons on your phone, such as buttons that provide a speed dial to a
company number, or that access a specialized program that runs on your phone.
Contact your phone administrator for more information.
13 Volume button Press + to increase the volume and press - to lower
the volume of the handset, headset, speaker (when
the handset is off hook), or ringer (when the handset is
on hook).
14 Headset button Press to turn the headset on or off. When the headset
is on, the button glows green.
15 Speaker button Press to turn the speaker on or off. When the speaker
is on, the button glows green.
16 Keypad Press keys to dial phone numbers, enter letters, and
choose menu items.
Table 2 Cisco SPA 525G/525G2 Softkey Buttons
Button Function
Add Adds a new item (for example, a new directory entry).
AddList Creates a list (for example, of MP3 files to play).
Alpha Press to enter alphabetic characters in a data entry field.
Answer Answers an incoming call.
Back Returns you to the previous screen.
Barge Press to interrupt a call on a shared extension.
Table 1 IP Phone Components
#Phone Feature Description

Getting Started
Understanding Your Phone’s Lines and Buttons
Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP) 13
1
BlindXfer Performs a blind call transfer. See “Performing an Unattended
(Blind) Transfer,” on page 42.
Call Rtn Returns the last missed call by dialing the number that called you.
See “Viewing and Returning Missed Calls,” on page 43.
Clear Deletes an entire text/number field.
Clr DND Clears Do Not Disturb.
Clr Fwd Clears Call Forward.
Conf Initiates a conference call. See “Placing a Three-Way Conference
Call,” on page 50.
ConfLx Conferences existing active calls on the phone together.
Connect Connects to the selected item (for example, to the wireless
network or Bluetooth device).
Copy Copies the selected item (for example, a contact in the Address
Book).
delChar Deletes the last number or letter.
Delete Deletes an entire item (for example, a number from the Call History
list).
Dial Dials the string of numbers that you have entered, or the number
that you have highlighted in a list such as the Missed Calls screen.
Directory Access your personal address book. See “Using Your Personal
Address Book,” on page 51.
DND Do Not Disturb; prevents incoming calls from ringing your phone.
See “Setting Do Not Disturb,” on page 46.
Edit Opens an item so that you can edit numbers or letters, or enable or
disable a feature.
EditDial Edits a number before dialing.
End Call Disconnects a call.
Forward Forwards calls coming to your phone. See “Forwarding Calls,” on
page 44.
GrPickup Allows you to pick up (answer) a call at that is ringing at another
extension in your group. See “Picking Up a Call,” on page 48.
Table 2 Cisco SPA 525G/525G2 Softkey Buttons
Button Function

Getting Started
Understanding Your Phone’s Lines and Buttons
Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP) 14
1
Handset Switches audio from the Cisco SPA 525G2 to your Bluetooth-
enabled mobile phone. See “Using the Cisco SPA 525G2 With
Your Bluetooth-Enabled Mobile Phone” on page 65.
Handsfree Switches audio from your Bluetooth-enabled mobile phone to the
Cisco SPA 525G2. See “Using the Cisco SPA 525G2 With Your
Bluetooth-Enabled Mobile Phone” on page 65.
Hold Places a call on hold. See “Putting a Call on Hold,” on page 41.
Ignore Ignores an incoming call.
Join Connects a conference call.
List In some menus, shows a list of configured items (for example, a list
of locations for weather or news).
Miss Displays the list of missed calls.
Next Moves to the next item in a list (for example, a song in the MP3
Playlist).
Option Enters a sub-menu.
Park Parks a call at a designated “park” number. The call is active until
you unpark it, or the caller disconnects. See “Parking a Call,” on
page 48.
Paste Pastes the item you copied into a list or field.
PickUp Allows you to pick up (answer) a call that is ringing at another
extension. See “Picking Up a Call,” on page 48.
Play Plays a selected item such as a song or a ringtone.
Previous Moves to a previous item in a list (for example, a song in the MP3
Playlist).
PrivHold Puts a call on hold on an active shared line.
Redial Brings up the list of recently dialed numbers. See “Redialing,” on
page 43.
Refresh Refreshes the screen. Useful after changing a configuration or
when you want to update information (such as weather).
Resume Resumes a call that is on hold.
Save Saves your changes.
Table 2 Cisco SPA 525G/525G2 Softkey Buttons
Button Function

Getting Started
Using the Keypad and Buttons with Menus
Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP) 15
1
Using the Keypad and Buttons with Menus
You press a softkey button or other buttons to enter menus on the LCD screen.
Using Keypad Shortcuts
Use the keypad to enter the number of the menu or sub-menu item. For example,
to reach the Call History menu, press the Setup button and press 2.
NOTE Menus and options can change depending on the software release.
Using the Navigation Button
Use the navigation button to scroll up or down through the menu items, and then
press the Select softkey button or the center Select button to choose the
highlighted item.
Scan Scans for wireless networks or Bluetooth devices.
Select Selects the highlighted item on the LCD screen.
Transfer Performs a call transfer. See “Transferring Calls,” on page 42.
Unpark Connects to a parked call. See “Parking a Call,” on page 48.
View Displays more information about a selected item.
XferLX Transfers existing active calls on the phone.
Table 2 Cisco SPA 525G/525G2 Softkey Buttons
Button Function

Getting Started
Entering Numbers and Text in Fields
Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP) 16
1
Entering Numbers and Text in Fields
Some fields on the IP phones require you to enter numbers and text using the
keypad and/or softkey buttons. In general, the following guidelines apply:
•Use the keypad to enter numbers and characters, pressing the key multiple
times to select the correct number or letter.
•Press the number key multiple times to move to a different letter under that
number. (For example, to enter “Mary,” you would press 6five times rapidly
and then pause (for M); press 2and then pause (for A), press 7three times
rapidly (for r), then press 9three times rapidly (for y).
Available characters are shown in the following table:
Use the delChar softkey button to backspace and delete the last character.
Use the Option > Clear softkey button to remove the entire entry.
Key Character Set
1 1 / : \ , ! ; $ ^ |
2abc2ABC
3def3DEF
4ghi4GHI
5jkl5JKL
6mno6MNO
7pqrs7PQRS
8tuv8TUV
9wxyz9WXYZ
0 Space 0 ~ ? > ‘ < “
* . @ * & % [ ] _
#/P # + - = ( ) { }

Getting Started
Using Phone Hardware and Accessories
Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP) 17
1
Using Phone Hardware and Accessories
Using the Speakerphone
The SPA IP Phones provide a speakerphone. To use the speakerphone, press the
Speaker button (the handset can be either on or off hook).
Using Wired and Wireless Headsets
The SPA IP Phones support headsets from different manufacturers. For the latest
supported models, contact your reseller. Additional information can be found at
the manufacturer’s websites:
http://www.plantronics.com
http://www.jabra.com
Connecting the Headset
Each brand and type of headset may require different steps for connection.
Consult the documentation for your particular headset for more information. In
general, to connect a headset:
•For Bluetooth headsets: See the “Connecting Bluetooth Headsets” section
on page 18.
•For wireless, non-Bluetooth headsets (such as Plantronics or Jabra): Follow the
instructions for your product to connect the phone to the wireless headset
base.