Cisco SPA525G - Small Business Pro IP Phone VoIP User manual

Cisco Small Business
SPA 500 Series IP Phones
Model SPA 525G/SPA 525G2
USER GUIDE

© 2010 Cisco Systems, Inc. All rights reserved. OL-18193-04
Power Adapter Statement
This product is intended to be supplied by a Listed Direct Plug-In Power Unit
marked “Class 2" or Listed Adapter marked “L.P.S.” (or “Limited Power Source”)
and rated from +5Vdc, 2A minimum.
FCC and IC Statement
Federal Communication Commission Interference Statement
This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may
cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television reception, which
can be determined by turning the equipment off and on, the user is encouraged to
try to correct the interference by one of the following measures:
•Reorient or relocate the receiving antenna.
•Increase the separation between the equipment and receiver.
•Connect the equipment into an outlet on a circuit different from that to which
the receiver is connected.
•Consult the dealer or an experienced radio/TV technician for help.
FCC Caution: Any changes or modifications not expressly approved by the party
responsible for compliance could void the user's authority to operate this
equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that
may cause undesired operation.

© 2010 Cisco Systems, Inc. All rights reserved. OL-18193-04
IMPORTANT NOTE
FCC Radiation Exposure Statement:
This equipment complies with FCC radiation exposure limits set forth for an
uncontrolled environment. This equipment should be installed and operated with
minimum distance 20cm between the radiator & your body.
This transmitter must not be co-located or operating in conjunction with any other
antenna or transmitter.
Industry Canada Statement
This device complies with RSS-210 of the Industry Canada Rules. Operation is
subject to the following two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that
may cause undesired operation.
Revised June 2010
Cisco and the Cisco Logo are trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and other countries. A listing of Cisco's trademarks can be found
at www.cisco.com/go/trademarks. Third party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply
a partnership relationship between Cisco and any other company. (1005R)

Cisco Small Business IP Phone SPA 525G/G2 (SIP) User Guide 1
Contents
Power Adapter Statement 2
FCC and IC Statement 2
Federal Communication Commission Interference Statement 2
IMPORTANT NOTE 3
Industry Canada Statement 3
Chapter 1: Getting Started 7
Overview of the Cisco SPA 525G/525G2 IP Phone 8
Caring for Your Phone 9
Understanding Your Phone’s Lines and Buttons 10
Phone Components 10
Softkey Buttons 12
Using the Keypad and Buttons with Menus 15
Using Keypad Shortcuts 15
Using the Navigation Button 15
Entering Numbers and Text in Fields 16
Using Phone Hardware and Accessories 17
Using the Speakerphone 17
Using Wired and Wireless Headsets 17
Connecting the Headset 17
Connecting Bluetooth Headsets 18
Using a Headset with Your IP Phone 20
Switching Between the Handset/Headset/Speakerphone During a Call 21
Chapter 2: Installing Your Phone 22
Before You Begin 23
Connecting the Handset 23
(Optional) Attaching the Desk Stand 25
(Optional) Mounting the Phone to the Wall 26
Connecting Your Phone’s Power 28

Cisco Small Business IP Phone SPA 525G/G2 (SIP) User Guide 2
Contents
Connecting Your Phone to the Computer Network 29
Connecting Your Phone to the Wired Network 29
Connecting Your Phone to the Wireless Network 29
Determining Your Wireless Router Security Type 30
Using Wi-Fi Protected Setup with the Cisco SPA 525G/525G2 33
Manually Adding a Wireless Profile on the Cisco SPA 525G/525G2 34
Uploading Security Certificates to the Phone 36
Verifying Phone Startup 37
Upgrading Your Phone’s Firmware 37
Chapter 3: Using Basic Phone Functions 39
Placing or Answering a Call 40
Using Dial Assistance 40
Adjusting Call Volume and Muting 41
Adjusting Call Volume 41
Using Mute 41
Putting a Call on Hold 41
Resuming a Call 41
Ending a Call 41
Transferring Calls 42
Performing an Attended Transfer 42
Performing an Unattended (Blind) Transfer 42
Redialing 43
Viewing and Returning Missed Calls 43
Returning a Missed Call 43
Viewing a List of Missed Calls 43
Turning the Missed Calls Shortcut On and Off 44

Cisco Small Business IP Phone SPA 525G/G2 (SIP) User Guide 3
Contents
Forwarding Calls 44
Forwarding Calls to a Single Number 45
Forwarding Calls When Your Phone is Busy 45
Forwarding Calls When You Don’t Answer the Phone 46
Delaying Call Forwarding When You Don’t Answer the Phone 46
Stopping Call Forwarding 46
Setting Do Not Disturb 46
Configuring Call Waiting 47
Picking Up a Call 48
Parking a Call 48
Placing a Three-Way Conference Call 50
Using the Phone Directories 50
Using Your Personal Address Book 51
Adding a New Contact 52
Copying a Contact 52
Searching for a Contact 53
Deleting a Contact 53
Editing a Contact 53
Using the Corporate Directory 54
Using the Call History Lists 54
Viewing the Call History Lists 54
Deleting a Call History List 55
Calling from the Call History Lists 55
Deleting an Entry from the Call History Lists 56
Saving a Call History List Number to Your Directory 56
Setting or Changing a Phone Password 56
Logging In and Logging Out of Your Phone 57
Accessing Voicemail 58

Cisco Small Business IP Phone SPA 525G/G2 (SIP) User Guide 4
Contents
Chapter 4: Using Advanced Phone Features 59
Configuring Privacy and Security Features 60
Blocking Caller ID 60
Blocking Anonymous Calls 60
Using Secure Call 61
Enabling Dial Assistance 61
Connecting to a Virtual Private Network (VPN) 62
Creating and Using Speed Dials 63
Creating Speed Dials on Unused Line Buttons 64
Creating Numerical Speed Dials 64
Using the Cisco SPA 525G2 With Your Bluetooth-Enabled
Mobile Phone 65
Enabling Bluetooth (Cisco SPA 525G/525G2) 65
Pairing Your Cisco SPA 525G2 with a Bluetooth-Enabled Mobile Phone 66
Initiating Pairing from the Cisco SPA 525G2 67
Initiating Pairing from Your Bluetooth-Enabled Mobile Phone 68
Importing Your Mobile Phone Address Book into the Cisco SPA 525G2 71
Making a Mobile Phone Call Using Your Cisco SPA 525G2 73
Receiving Mobile Phone Calls Using the Cisco SPA 525G2 76
Switching Audio from Your Cisco SPA 525G2 to Your Mobile Phone 76
Viewing Mobile Phone Battery and Signal Information on Your
Cisco SPA 525G2 77
Charging Your Mobile Phone Using Your Cisco SPA 525G2 78
Playing MP3 Files on Your Phone 78
Creating the Playlist 78
Playing Songs 79
Changing the Left and Right Channel for Stereo Headsets 80
Using the Paging Feature 81
Paging Another Phone 81
Paging a Group of Phones 81
Configuring Auto Answer 81

Cisco Small Business IP Phone SPA 525G/G2 (SIP) User Guide 5
Contents
Customizing Your LCD Screen 82
Changing the LCD Screen Contrast 82
Setting the Screen Backlight Timer 82
Configuring the Phone Screen Saver 83
Changing the Phone Wallpaper 83
Using Ring Tones 84
Accessing Weather and News on Your Phone 85
Accessing Weather Information 85
Accessing News 86
Configuring Date and Time Parameters on Your Phone 87
Using Star Codes 88
Restarting Your Phone 90
Viewing Phone, Network, and Call Information 90
Viewing Phone Information 90
Viewing Network Information 91
Viewing Phone Line and Extension Information 91
Viewing Peripheral Status 92
Viewing the Wireless Connection Status 92
Advanced Menus for Technical Support Personnel 93
Chapter 5: Using the Web Interface 94
Logging in to the Web Interface 95
Configuring Your Address Book 95
Setting Do Not Disturb 96
Configuring Call Forwarding 97
Configuring Call Waiting 98
Blocking Caller ID 98
Blocking Anonymous Calls 99
Viewing Call History Lists 99
Creating Speed Dials 100

Cisco Small Business IP Phone SPA 525G/G2 (SIP) User Guide 6
Contents
Configuring Wi-Fi 100
Configuring Bluetooth 101
Bluetooth Mode 101
Bluetooth Profiles 102
Upgrading Firmware 102
Chapter 6: Using the Cisco SPA 500S Attendant Console 103
Connecting the Cisco SPA 500S Attendant Console to the
Cisco SPA 525G/525G2 IP Phone 104
Connecting a Single Cisco SPA 500S 105
Connecting a Second Cisco SPA 500S 109
Configuring the Cisco SPA 500S 110
Using the Cisco SPA 500S 111
Monitoring the Cisco SPA 500S 112
Appendix A: Where to Go From Here 113

1
Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP) 7
Getting Started
This chapter provides an overview of your Cisco SPA 525G or Cisco SPA 525G2
IP phone. (Where features apply to both phones in this document, the phone is
referred to as the “Cisco SPA 525G/525G2.)
It contains the following sections:
•Overview of the Cisco SPA 525G/525G2 IP Phone, page 8
•Understanding Your Phone’s Lines and Buttons, page 10
•Using the Keypad and Buttons with Menus, page 15
•Entering Numbers and Text in Fields, page 16
•Using Phone Hardware and Accessories, page 17
NOTE The Cisco SPA 525G/525G2 features vary, depending on the type of call control
system you are using. This document describes using the Cisco SPA 525G/SPA
525G2 with a SIP phone system, such as the Cisco SPA 9000 Voice System or a
BroadSoft or Asterisk system. If you are using the Cisco SPA 525G/525G2 with a
Cisco Unified Communications 500 Series, see the
Cisco Unified Communications
Manager Express for Cisco Small Business IP Phone SPA 525G/SPA 525G2 User
Guide
.