Cisco 7965G - Unified IP Phone VoIP User manual

Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.0 9
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Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.0 11
Item Description For more information, see...
1Programmable
buttons
Depending on configuration, programmable
buttons provide access to:
• Phone lines and intercom lines (line
buttons)
• Speed-dial numbers (speed-dial buttons,
including the BLF speed-dial feature)
• Web-based services (for example, a
Personal Address Book button)
• Phone features (for example, a Privacy,
Hold, or Transfer button)
Buttons illuminate to indicate status:
Green, steady—Active call or
two-way intercom call
Green, flashing—Held call
Amber, steady—Privacy in use,
one-way intercom call, DND
active, or logged into Hunt Group
Amber, flashing—Incoming call or
reverting call
Red, steady—Remote line in use
(shared line or BLF status)
• Understanding Phone
Screen Features,
page 15
• Basic Call Handling,
page 20
• Speed Dialing, page 39
• Using a Shared Line,
page 42
• Using BLF to
Determine a Line State,
page 45
• Placing or Receiving
Intercom Calls, page 37
2Footstand button Allows you to adjust the angle of the phone
base.
Adjusting the Handset Rest
(Optional), page 5
3Display button Awakens the phone screen from sleep mode.
No color—Ready for input
Green steady—Sleep mode
Cleaning and Maintaining
the Phone Screen, page 16
4Messages button Auto-dials your voice message service (varies
by service).
Accessing Voice Messages,
page 63
5Directories button Opens/closes the Directories menu. Use it to
access call logs and directories.
Using Call Logs, page 57

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6Help button Activates the Help menu. Accessing the Help System
on Your Phone, page 17
7Settings button Opens/closes the Settings menu. Use it to
change phone screen and ring settings.
Changing Phone Settings,
page 55
8Services button Opens/closes the Services menu. Using the User Options
Web Pages, page 64
9Volume button Controls the handset, headset, and
speakerphone volume (off-hook) and the
ringer volume (on-hook).
Using a Handset, Headset,
and Speakerphone, page 52
10 Speaker button Toggles the speakerphone on or off. When
the speakerphone is on, the button is lit.
Using a Handset, Headset,
and Speakerphone, page 52
11 Mute button Toggles the microphone on or off. When the
microphone is muted, the button is lit.
Using Mute, page 26
12 Headset button Toggles the headset on or off. When the
headset is on, the button is lit.
Using a Handset, Headset,
and Speakerphone, page 52
13 4-way navigation
pad and Select
button (center)
Allows you to scroll through menus and
highlight items. Use the Select button to
select an item that is highlighted on the
screen.
Navigation button
• Scroll up and down to see menus and
highlight items.
• Scroll right and left to scroll horizontally
in multi-column displays.
Select button—scroll to highlight a line using
the Navigation button, and then:
• Press to open a menu.
• Press to play a ringer item.
• Press to access other features as
described on the screen.
Note The Select button does not take action.
Using Call Logs, page 57
14 Keypad Allows you to dial phone numbers, enter
letters, and choose menu items.
Basic Call Handling,
page 20
15 Softkey buttons Each activates a softkey option (displayed on
your phone screen).
Understanding Phone
Screen Features, page 15

Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.0 13
Understanding Lines and Calls
To avoid confusion about lines and calls, refer to these descriptions:
• Lines—Each corresponds to a directory number or intercom number that others can use to call
you. Each line corresponds to a directory number or intercom number that others can use to call
you. The Cisco Unified IP Phone 7965G supports one to six lines and the Cisco Unified IP Phone
7945G supports one to two lines, depending on configuration. To see your phone lines, look at
the right side of your phone screen. You have as many lines as you have directory numbers and
phone line icons: .
• Calls—Each line can support multiple calls. By default, your phone supports four connected calls
per line, but your system administrator can adjust this number according to your needs. Only one
call can be active at any time; other calls are automatically placed on hold.
Understanding Line and Call Icons
Your phone displays icons to help you determine the line and call state.
16 Handset light strip Indicates an incoming call or new voice
message.
Accessing Voice Messages,
page 63
17 Phone screen Shows phone features. Understanding Phone
Screen Features, page 15
Icon Line or call state Description
On-hook line No call activity on this line.
Off-hook line You are dialing a number or an outgoing call is ringing.
Connected call You are connected to the other party.
Ringing call A call is ringing on one of your lines.
Call on hold You have put the call on hold. See Using Hold and Resume, page 25.
Remote-in-use Another phone that shares your line has a connected call. See Using
a Shared Line, page 42.
Reverting call A holding call is reverting to your phone. See Using Hold and
Resume, page 25.
Authenticated call See Making and Receiving Secure Calls, page 46.

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Encrypted call See Making and Receiving Secure Calls, page 46.
BLF- monitored
line is idle
See Using BLF to Determine a Line State, page 45.
BLF- monitored
line is in-use
See Using BLF to Determine a Line State, page 45.
BLF- monitored
line is ringing (BLF
Pickup)
See Using BLF to Determine a Line State, page 45.
Line in Do Not
Disturb (BLF)
See Using BLF to Determine a Line State, page 45.
Idle Intercom line The intercom line is not in use. See Placing or Receiving Intercom
Calls, page 37.
One-way intercom
call
The intercom line is sending or receiving one-way audio. Placing or
Receiving Intercom Calls, page 37.
Two-way intercom
call
The recipient pressed the intercom line to activate two-way audio
with the caller. Placing or Receiving Intercom Calls, page 37.
Icon Line or call state Description

Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.0 15
Understanding Phone Screen Features
This is what your main phone screen might look like with active calls and several feature menus open.
1Primary phone
line
Displays the phone number (directory number) for your primary phone line.
2Programmable
button
indicators
Programmable buttons can serve as phone line buttons, intercom line
buttons, speed-dial buttons, phone service buttons or phone feature buttons.
Icons and labels indicate how these buttons are configured. For an icon
reference, see the “Phone Screen Icons” section in the Quick Reference Card at
the front of this guide.
3Softkey labels Each displays a softkey function.
4Status line Displays audio mode icons, status information, and prompts.
5Call activity
area
Displays current calls per line, including caller ID, call duration, and call state
for the highlighted line (standard view). See Understanding Line and Call Icons,
page 13, and Viewing Multiple Calls, page 27.
6Phone tab Indicates call activity.
7Feature tabs Each indicates an open feature menu. See Understanding Feature Buttons and
Menus, page 17.
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Choosing Phone Screen Items
There are two ways to choose items on your phone’s screen.
Cleaning and Maintaining the Phone Screen
Use only a soft, dry cloth to wipe the phone screen. Do not use any liquids or powders on the phone,
as they can contaminate phone components and cause failures.
Waking the Phone Screen from Sleep Mode
You can wake the phone screen from sleep mode.
To choose a phone
screen item... Do this...
By item number Press the corresponding number on your keypad. For example, press 4to
choose the fourth item in a menu.
By scrolling Use the Navigation button to highlight an item. Press the Select button to select
the item, or a softkey to finish the action.
If you want to... Then...
Wake the phone screen
from sleep mode
Press any button or lift the handset.
After a period of inactivity (determined by your system administrator),
the phone screen enters sleep mode to save power. In this mode, the
phone screen appears blank and the Display button remains lit.

Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.0 17
Understanding Feature Buttons and Menus
Press a feature button to open or close a feature menu.
Accessing the Help System on Your Phone
Your phone provides a comprehensive online help system. Help topics appear on the phone screen.
If you want to... Then...
Open or close a feature
menu
Press a feature button:
Messages
Services
Help
Directories
Settings
Scroll through a list or
menu
Press the Navigation button.
Go back one level in a
feature menu
Press Exit. Pressing Exit from the top level of a menu closes the menu.
Switch between open
feature menus
Press a feature button on your phone.
If you want to... Then...
View the main menu Press on your phone and wait a few seconds for the menu to display.
Main menu topics include:
• About Your Cisco Unified IP Phone—Details about your phone
• How do I...?—Procedures for common phone tasks
• Calling Features—Descriptions and procedures for calling features
Learn about a button or
softkey
Press , then quickly press a button or softkey.
Learn about a menu item Press , then quickly press the menu item on the phone screen. Or,
press twice quickly with the menu item highlighted.
Get help using Help Press . After a second or two, press again, or choose Help from
the main menu.