Cisco Small Business Pro SPA 502G User manual

Cisco Small Business
Cisco Unified Communications Manager Express for IP
Phone Models SPA 50X (SPCP)
USER GUIDE

© 2010 Cisco Systems, Inc. All rights reserved. OL-19751-02
FCC and IC Statement
Federal Communication Commission Interference Statement
This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may
cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television reception, which
can be determined by turning the equipment off and on, the user is encouraged to
try to correct the interference by one of the following measures:
•Reorient or relocate the receiving antenna.
•Increase the separation between the equipment and receiver.
•Connect the equipment into an outlet on a circuit different from that to which
the receiver is connected.
•Consult the dealer or an experienced radio/TV technician for help.
FCC Caution: Any changes or modifications not expressly approved by the party
responsible for compliance could void the user's authority to operate this
equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that
may cause undesired operation.
Cisco and the Cisco Logo are trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and other countries. A listing of Cisco's trademarks can be found
at www.cisco.com/go/trademarks. Third party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply
a partnership relationship between Cisco and any other company. (1005R)

© 2010 Cisco Systems, Inc. All rights reserved. OL-19751-02
IMPORTANT NOTE
FCC Radiation Exposure Statement:
This equipment complies with FCC radiation exposure limits set forth for an
uncontrolled environment. This equipment should be installed and operated with
minimum distance 20cm between the radiator & your body.
This transmitter must not be co-located or operating in conjunction with any other
antenna or transmitter.
Industry Canada Statement
This device complies with RSS-210 of the Industry Canada Rules. Operation is
subject to the following two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that
may cause undesired operation.

Cisco Small Business Pro IP Phone SPA 50X User Guide (SPCP) 1
Contents
FCC and IC Statement 4
Federal Communication Commission Interference Statement 4
IMPORTANT NOTE 5
Industry Canada Statement 5
Chapter 1: Getting Started 6
About This Document 6
Overview of the Cisco Small Business Pro IP Phones 8
Caring for Your Phone 9
Understanding Your Phone’s Lines and Buttons 10
Phone Components 10
Softkey Buttons 12
Using Keypad Shortcuts 14
Chapter 2: Installing Your Phone 15
Before You Begin 15
Phone Connections 16
Connecting the Handset 17
Installing the Stand (Optional) 17
Mounting the Phone to the Wall (Optional) 18
Reverse the Handset Retention Tab 23
Connecting the Power 23
Connecting Your Phone to the Network 24
Connecting the Phone to the Wireless Network 24
Connecting a PC to Your Phone (Optional) 25
Connecting Wired and Wireless Headsets (Optional) 25
Verifying Phone Startup 26
Upgrading Your Phone’s Firmware 27
Chapter 3: Using Basic Phone Functions 28
Using Phone Hardware and Accessories 29

Cisco Small Business Pro IP Phone SPA 50X User Guide (SPCP) 2
Contents
Using the Speakerphone 29
Using the Headset with Your IP Phone 29
Switching Between the Handset/Headset/Speakerphone During a Call 29
Adjusting Call Volume and Muting 30
Adjusting Call Volume 30
Adjusting the Ringer Volume 30
Using Mute 30
Placing or Answering a Call 30
Using Hold and Resume 31
Using Mute 31
Ending a Call 32
Transferring Calls 32
Performing an Attended Transfer 32
Redialing a Number 33
Viewing and Returning Missed Calls 34
Forwarding All Calls to Another Number 35
Forwarding All Calls 35
Setting Do Not Disturb 35
Picking Up a Call from Another Extension 36
Placing a Three-Way Conference Call 37
Using the Local Directory 38
Using the Call History Lists 38
Using the Call History Lists 38
Deleting All Numbers from the Placed Calls List 39
Accessing Voicemail 39
Chapter 4: Using Advanced Phone Features 40
Logging in to Your Phone 40
Creating Speed Dials 41
Adding and Using Speed Dials 42

Cisco Small Business Pro IP Phone SPA 50X User Guide (SPCP) 3
Contents
Monitoring/Accessing Another Phone from Your Phone 44
Customizing Your LCD Screen 44
Changing the LCD Screen Contrast 44
Setting the Back Light Timer 45
Configuring the Phone Screen Saver 45
Turning on the Screen Saver Immediately 46
Updating Your Ring Tone 46
Using the Interactive Voice Response Menu on the
Cisco SPA 501G 47
Advanced Procedures for Technical Support Personnel 48
Status Information and Statistics 48
Rebooting, Restarting, and Resetting a Phone 48
Chapter 5: Using the Web Interface 50
Logging In to the Web Interface 50
Configuring Speed Dials and Fast Dials 51
Changing Your Password and PIN 53
Setting Up Voice Mail Notifications 53
Chapter 6: Using the Cisco SPA 500S Attendant Console 55
Connecting the Cisco SPA 500S Attendant Console to the IP Phone 56
Connecting a Single Cisco SPA 500S 57
Connecting a Second Cisco SPA 500S 61
Configuring the Cisco SPA 500S 63
Using the Cisco SPA 500S 63
Monitoring the Cisco SPA 500S 64
Appendix A: Where to Go From Here 65

1
Cisco Small Business IP Phone SPA 50X User Guide (SPCP) 6
Getting Started
This chapter provides an overview of this document and basic information about
your Cisco Small Business IP phone.
•About This Document, page 6
•Overview of the Cisco Small Business Pro IP Phones, page 8
•Understanding Your Phone’s Lines and Buttons, page 10
About This Document
This guide describes the concepts and tasks necessary to use and configure your
Cisco Small Business IP Phone.
NOTE The Cisco Small Business IP Phone features vary, depending on the type of call
control system that you are using. This document describes using the Cisco Small
Business IP Phones with a SPCP phone system, such as the Cisco Unified
Communications 500 Series. If you are using your Cisco Small Business IP Phone
with a Cisco SPA 9000 Voice System or a BroadSoft or Asterisk system, see the
Cisco Small Business IP Phone SPA 50X (SIP) User Guide .

Getting Started
About This Document
Cisco Small Business IP Phone SPA 50X User Guide (SPCP) 7
1
Organization
This table describes the contents of each chapter in this document.
Title Description
Chapter 1 Getting Started This chapter provides an
overview of this document
and basic information about
your Cisco Small Business IP
phone.
Chapter 2 Installing Your Phone This chapter provides an
overview of this document
and basic information about
your Cisco Small Business IP
phone.
Chapter 3 Using Basic Phone
Functions
This chapter provides
instructions on using your
phone’s basic functions. It
includes the following
sections:
Chapter 4 Using Advanced Phone
Features
This chapter describes how
to configure advanced
features on your IP Phone.
Chapter 5 Using the Web Interface This chapter explains how to
use Cisco Unified
Communications Manager
Express (Cisco Unified CME)
to configure features for your
phone.
Chapter 6 Using the Cisco SPA 500S
Attendant Console
This chapter describes how
to install and use the Cisco
SPA 500S Attendant Console
with your IP Phone.

Getting Started
Overview of the Cisco Small Business IP Phones
Cisco Small Business IP Phone SPA 50X User Guide (SPCP) 8
1
Overview of the Cisco Small Business IP Phones
The Cisco Small Business IP Phones are full-featured VoIP (Voice over Internet
Protocol) phones that provide voice communication over an IP network. The
phones provide traditional features, such as call forwarding, redialing, speed
dialing, transferring calls, conference calling and accessing voice mail. Calls can
be made or received with a handset, headset or over a speaker.
IP phones also have special features not available in traditional phones. The Cisco
Small Business IP phones contain Ethernet ports, or ports that allow them to be
linked to the computer network. They also have additional Ethernet ports that
allow a computer to be connected to the network through the IP phone.
Unlike traditional phones, Cisco Small Business IP phones require a separate
power source. You can power the phones by connecting them to a switch that
provides Power over Ethernet (PoE), or by using an optional PA100 power adapter.
Appendix A Where to Go From Here Cisco provides a wide range
of resources to help you
obtain the full benefits of the
Cisco SPA 50X phones. This
appendix provides link to
many of these resources.
Title Description

Getting Started
Overview of the Cisco Small Business IP Phones
Cisco Small Business IP Phone SPA 50X User Guide (SPCP) 9
1
The following table shows the Cisco Small Business IP Phones covered in this
document and their respective features:
Caring for Your Phone
The Cisco Small Business IP phones are electronic devices that should not be
exposed to excessive heat, sun, cold or water. To clean the equipment, use a
slightly moistened paper or cloth towel. Do not spray or pour cleaning solution
directly onto the hardware unit.
Cisco SPA
501G
Cisco SPA
502G
Cisco SPA
504G
Cisco SPA
508G
Cisco SPA
509G
Screen Paper
Labels
128 X 64 monochrome LCD with backlight
Lines 814812
Softkeys 4 fixed
(redial,
cancel,
transfer, and
conference)
4 dynamic
Navigation
Button
None Four-way navigation key

Getting Started
Understanding Your Phone’s Lines and Buttons
Cisco Small Business IP Phone SPA 50X User Guide (SPCP) 10
1
Understanding Your Phone’s Lines and Buttons
Use the following graphic and table to identify the parts of your phone.
Phone Components
Figure 1 Phone Components
The photo above shows the Cisco SPA 509G to illustrate the Cisco Small Business
IP Phone features. Other models differ. See the “Overview of the Cisco Small
Business Pro IP Phones” section on page 8.
Numbered objects in the photo are explained in the following table.
#PhoneFeature Description
1 Handset Pick up to place or answer a call.
2 Message Waiting
Indicator
Displays solid red when you have a new voice mail
message. Flashes red during an incoming call.

Getting Started
Understanding Your Phone’s Lines and Buttons
Cisco Small Business IP Phone SPA 50X User Guide (SPCP) 11
1
3 LCD Screen Displays date and time, phone station name, line
extensions, and softkey options. (Not available on the
Cisco SPA 501G.)
4 Line keys Indicates phone line status. (Not available on the Cisco
SPA 502G.)
When lit:
Off: Line is idle.
Green: Line is active or in use.
Green (flashing): There is an inbound call.
Red (flashing): Line is on hold.
These keys can also be programmed by your phone
system administrator to perform functions such as
speed dial, call pickup, or monitoring an extension.
5 Softkey buttons Press a softkey button to perform the action shown on
the label on the LCD screen above.
Note: The Cisco SPA 501G has the following four
buttons:
Redial—Dials the last number called.
Cancel—Cancels an action (such as a transfer).
Conference—While on a call, press to start a
conference call and dial another number. After
the second party answers, press Conference
again to create the conference.
Transfer—Transfers a call. See the “Transferring
Calls” section on page 32.
6 Additional line keys Indicates phone line status. (Cisco SPA 509G only)
7 Navigation button Ability to scroll left, right, up, or down with the four-way
navigation button. (Not available on the Cisco SPA 501G.)
8 Messages button Press to access voice mail (must be set up by your
phone system administrator).
#PhoneFeature Description

Getting Started
Understanding Your Phone’s Lines and Buttons
Cisco Small Business IP Phone SPA 50X User Guide (SPCP) 12
1
Softkey Buttons
The softkey buttons on your phone display may vary depending on your phone
model and the phone system setup. (Softkey buttons are not available on the
Cisco SPA 501G.) Press the Right Arrow or Left Arrow keys on the navigation
button to view additional softkey buttons.
Below is a partial listing of softkey buttons that may be available on your phone.
You may not have all of these softkey buttons on your phone, and you may have
additional buttons that are not listed here. For example, your phone administrator
may also provide custom softkey buttons on your phone, such as buttons that
provide a speed dial to a company number, or that access a specialized program
that runs on your phone. Contact your phone administrator for more information.
9 Hold button Press to place a call on hold.
10 Setup button Press to access a menu to configure features and
preferences (such as your directory and speed dials),
access your call history, and set up functions (such as
call forwarding).
For the Cisco SPA 501G, accesses the Interactive Voice
Response menu, which allows you to perform tasks like
getting the IP address of the phone. See the User Guide
documents on Cisco.com for more information. (See the
list of links at the end of this document.)
11 Mute button Press to mute or unmute the phone. When phone is
muted, the button glows red. The button also glows red if
the network connection cannot be found.
12 Volume button Press +to increase the volume and -to lower the volume
of the handset, headset, speaker (when the handset is
off the phone, or ringer volume (when the handset is on
the phone).
13 Headset button Push to turn the headset on or off. When the headset is
on, the button glows green.
14 Speaker button Push to turn the speaker on or off. When the speaker is
on, the button glows green.
15 Keypad Use to dial phone numbers, enter letters, and choose
menu items.
#PhoneFeature Description

Getting Started
Understanding Your Phone’s Lines and Buttons
Cisco Small Business IP Phone SPA 50X User Guide (SPCP) 13
1
Button Function
<< or >> Move left or right through an entry without deleting characters.
Cancel Cancels a conference call before the callers are joined.
CFwdAll Forwards all calls coming to your phone to a specified number.
Confrn Initiates a conference call.
Conflx Conferences active lines on the phone together.
Delchr Deletes the last number or letter.
Delete Deletes an entire item (for example, a number from the Call History list).
Dial Dials a number.
DnD Do Not Disturb; prevents incoming calls from ringing your phone.
Edit Opens an item so that you can edit numbers or letters, or enable or
disable a feature.
GPickUp Allows you to answer a call ringing on an extension in a group of phones.
Ignore Ignores an incoming call.
Login/
Logout
Log in and out of the call system to use the Extension Mobility feature.
Extension mobility allows you to log in to any physical phone and
retrieve your personal settings and directory number to that phone.
PickUp Allows you to answer a call ringing on another extension by entering the
extension number.
Redial Displays a list of recently dialed numbers.
Resume Resumes a call that is on hold.
OK Saves your changes or confirms an action in response to a prompt on
the screen.
Select Selects the highlighted item on the LCD screen.
Trnsfer Performs a call transfer.
Y/N Enters a submenu and when pressed, toggles between Ye s or No to
enable or disable an option.

Getting Started
Understanding Your Phone’s Lines and Buttons
Cisco Small Business IP Phone SPA 50X User Guide (SPCP) 14
1
Using Keypad Shortcuts
When using the phone menus, you can use the keypad to enter the number shown
next to the menu or sub-menu item on the LCD screen. (Not applicable to the Cisco
SPA 501G.)
For example, on the Cisco SPA 590G, to change your ring settings, press 3 for
Settings and then press 2 for Ring Type.
NOTE Menus and options vary depending on phone model.

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Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 15
Installing Your Phone
This chapter describes how to install your Cisco Small Business IP Phone and
connect it to your network. It contains the following sections:
•Before You Begin, page 15
•Phone Connections, page 16
•Connecting the Handset, page 17
•Installing the Stand (Optional), page 17
•Mounting the Phone to the Wall (Optional), page 18
•Connecting the Power, page 23
•Connecting Your Phone to the Network, page 24
•Connecting a PC to Your Phone (Optional), page 25
•Connecting Wired and Wireless Headsets (Optional), page 25
•Verifying Phone Startup, page 26
•Upgrading Your Phone’s Firmware, page 27
Before You Begin
Before you install and connect your phone, verify with your System Administrator
(if applicable) that the network is ready for the phone, read the safety notices, and
make sure you have all the phone parts and documentation available.
Before you install and connect your phone, verify with your System Administrator
(if applicable) that the network is ready for the phone, read the safety notices, and
make sure you have all the phone parts and documentation available.

Installing Your Phone
Phone Connections
Cisco Small Business IP Phone SPA 50X User Guide (SPCP) 16
2
NOTE Do not use the RJ-11 port marked “AUX.” It is reserved for connection with auxiliary
devices that are not supported with the SPCP version of the telephone firmware.
This port is not for use as a telephone line port.
!
CAUTION CAUTION: Do not plug a telephone line cord into the port marked “AUX.”
Phone Connections
The following photo shows where you need to connect parts of the phone.
Figure 1 Phone Connections

Installing Your Phone
Connecting the Handset
Cisco Small Business IP Phone SPA 50X User Guide (SPCP) 17
2
Connecting the Handset
STEP 1 Turn the phone body over to expose the ports on the back of the unit.
!
CAUTION Do not insert a telephone line cord into the AUX (auxiliary) port.
STEP 2 Insert the long end of the phone cord into the handset port on the phone body that
is marked with a phone symbol.
STEP 3 (Optional) Route the phone cord through the cable slot.
STEP 4 Insert the other end of the phone cord into the port at the bottom of the handset
(not shown).
Installing the Stand (Optional)
NOTE Do not attach the desk stand if you want to mount the phone to the wall. If you are
attaching a Cisco SPA 500S attendant console, attach the console before attaching
the desk stand.
STEP 1 Connect the phone stand by lining up the tabs on the stand with the slots on the
phone body.
STEP 2 Slide the bottom tabs into the lower slots on the phone body and lightly press
down on the stand. It should easily slide into the upper stand slots. Do not force.

Installing Your Phone
Mounting the Phone to the Wall (Optional)
Cisco Small Business IP Phone SPA 50X User Guide (SPCP) 18
2
Mounting the Phone to the Wall (Optional)
To mount the phone to the wall, you must purchase the MB100 wall mount bracket
kit.
Figure 2 MB100 Wall Mount Kit

Installing Your Phone
Mounting the Phone to the Wall (Optional)
Cisco Small Business IP Phone SPA 50X User Guide (SPCP) 19
2
STEP 1 To attach the Mounting Bracket (MB), align the two cleats on the MB with the holes
in the phone’s base.
STEP 2 Orient the MB such that the phone’s Ethernet and handset ports are accessible
after installation.
STEP 3 Push the MB onto the phone’s base. Slide the MB upwards to lock it in place.