Cisco IP 7960, SPA 501G User manual

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Quick start guide to your IP phone
IP Phone Models SPA501G,
SPA502G, SPA504G, SPA508G,
and SPA509G
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Welcome
Installing your IP phone
Thank you for choosing the Cisco Small Business IP Phone. This guide describes how to install your
phone and how to perform some basic tasks.
The features available on your phone depend on the type of system to which your phone is
connected. Your phone system might not provide all of the features mentioned in this document.
Contact your phone system administrator for questions about phone features.
Use these procedures to install the phone and connect it to your network.
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Step 1 Turn the phone body over to expose the ports on the back of the unit.
Caution Do not insert a telephone line cord into the auxiliary port.

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Step 2 Insert the long end of the phone cord into the receiver port on the phone
body that is marked with a phone symbol.
Step 3 (Optional) Route the phone cord through the cable slot.
Step 4 Insert the other end of the phone cord into the port at the bottom of the receiver.
Step 5 (Optional) Connect the phone stand by lining up the tabs on the stand with the slots on
the phone body. Slide the bottom tabs into the lower slots on the phone body and lightly
press down on the stand. It should easily slide into the upper stand slots. Do not force.
Step 6 If you are using an external power source, insert one end of the power cord into an outlet
and insert the other end of the power cord into the power port on the phone body.
Step 7 Connect your phone to the network using one of the methods below:
• Using an Ethernet connection
Insert one end of the Ethernet cable into the network port on the phone body marked ‘SW’. Insert
the other end of the Ethernet cable into the appropriate device, such as a network switch, on your
network.
• Using a wireless connection
You can use a Cisco WBP54G Wireless-G Bridge with the IP phone to create a wireless connection
between the phone and the network. See the WBP54G documentation on www.cisco.com for more
information. The ‘Where to go from here’ section contains links to the documentation area on www.
cisco.com.
Step 8 (Optional) To provide network access to a PC, connect one end of an additional Ethernet cable
(not provided) to the PC port on the back of the phone body. Connect the other end of the
Ethernet cable to the network port on your PC.
Step 9 (Optional) To install the phone on a vertical surface, use the Cisco MB100 Wall Mount bracket.
See the Cisco Small Business IP Phone SPA50X User Guide (SIP) or the Cisco Unified
Communications Manager Express for the Cisco Small Business IP Phone SPA50X documents
on www.cisco.com for more information.

Phone lines and buttons
# Phone feature Description
1Receiver Pick up to place or answer a call.
2Message waiting
indicator
Displays solid red when you have a new voicemail message. Flashes red during an incoming
call or when the phone’s fi rmware is being updated. (Behaviour may differ depending on phone
system.)
3LCD screen Displays date and time, phone station name, line extensions and soft key options. (Not available
on the Cisco SPA501G.)
4Line keys
Indicates phone line status. (Not available on the Cisco SPA502G.) These keys can also be
programmed by your phone system administrator to perform functions such as speed dial, call
pick up or monitoring an extension.
Line colours depend on the type of phone system to which your phone is connected (SIP or SPCP).
See the User Guide for your phone for more information.
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The photo above shows the Cisco SPA509G. Numbered objects in the photo are explained in the
following table. (Other models can differ).

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# Phone feature Description
5Soft key buttons
Press a soft key button to perform the action shown on the label on the LCD screen.
Note: The Cisco SPA501G has the following four buttons:
Redial— dials the last number called.
Cancel— cancels an action (such as a transfer).
Conference— While on a call, press this button to start a conference call and dial another
number. After the second party answers, press ‘Conference’ again to begin
the conference.
Transfer— While on a call, press to transfer, then dial the number to which to transfer.
Press ‘Transfer’ again to transfer the call.
6Navigation buttons Press an arrow to scroll left, right, up, or down through items shown on the LCD screen. (Not
available on the Cisco SPA501G.)
7Messages button Press to access voicemail (must be set up by your phone system administrator).
8Hold button Press to place a call on hold.
9Set-up button
Press to access a menu to confi gure features and preferences (such as your directory and speed
dials), access your call history and set up functions (such as call forwarding). The Cisco SPA501G
accesses the Interactive Voice Response menu, which allows you to perform tasks like getting the
IP address of the phone. See the User Guide documents on www.cisco.com for more information.
The ‘Where to go from here’ section contains links to the documentation area on www.cisco.com.
10 Mute button Press to mute or unmute the phone. When phone is muted, the button glows red. A fl ashing mute
button indicates the network connection cannot be found.
11 Volume button Press ‘+’ to increase the volume and ‘-‘ to lower the volume of the handset, headset, speaker
(when the receiver is off the hook), or ringer volume (when the receiver is in place).
12 Headset button Push to turn the headset on or off. When the headset is on, the button glows green.
13 Speaker button Push to turn the speaker on or off. When the speaker is on, the button glows green.
14 Keypad Use to dial phone numbers, enter letters and choose menu items.
number. After the second party answers, press ‘Conference’ again to begin
Transfer
Press ‘Transfer’ again to transfer the call.

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Soft key buttons
Button Feature
<< or >> Move left or right through an entry without deleting characters.
add Add an entry.
bXfer Performs a blind call transfer (transferring a call without speaking to the party to whom you are
transferring the call.)
cancel Cancels any changes you have made (press before ‘OK’ or ‘Save’).
cfwd/CFwdAll Forwards all calls coming to your phone to a specified number.
clear Clears the call history.
conf/Confrn Initiates a conference call.
confLx Conferences active lines on the phone together.
delChr Deletes the last number or letter.
delete Deletes an entire item (for example, a number from the call history list).
dial Dials a number.
dir Provides access to phone directories.
dnd/DnD Do Not Disturb; prevents incoming calls from ringing your phone.
-dnd Clears Do Not Disturb.
edit Opens an item so that you can edit numbers and letters, or enable or disable a feature.
Exit Closes a menu.
grPick/GPickUp Allows you to answer a call ringing on an extension by discovering.
icr Returns the last missed call by dialling the number that called you.
miss Shows the missed calls list.
more Displays other soft key buttons that are available.
NewCall Press to start a new call.
Option Press this button to display options. To choose the displayed option press ‘ok’.
Park Puts a call on hold at a designated ‘park’ number. The call is parked on the line until you unpark it or the
caller disconnects. Must be configured by your phone system administrator.
pickup Allows you to answer a call ringing on another extension by entering the extension number.
redial Displays a list of recently dialled numbers.
resume Resumes a call that is on hold.
save Saves your changes.
select Selects the highlighted item on the LCD screen.
unpark Resumes a parked call.
xfer/Trnsfer Performs a call transfer.
xferLx Transfers an active line on the phone to called number.
y/n Enters a sub-menu and when pressed toggles between ‘Yes’ or ‘No’ to enable or disable an option.

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Using your IP phone
Placing or answering calls
To place or answer a call, you can pick up the receiver, press the speaker or headset button, or press a
line button (on some phones).
Putting a call on hold
To put a call on hold, press the ‘Hold’ button. The caller hears a series of three rapid beeps or music
while on hold. To resume the call, press the fl ashing red line button for the call. For the Cisco
SPA 502G press the ‘Resume’ soft key.
Ending a call
If you are using the receiver, hang up or press the ‘EndCall’ soft key (on some phones). If you are using
the speakerphone, press the speaker button. If you are using the headset, either press the headset
button (wired) or return the receiver (wireless).
Adjusting volume and muting
To adjust the volume of the handset or speaker, lift the receiver or press the speaker button. Press ‘+’ on
the volume button to increase the volume, or press ‘-‘ to decrease the volume and press ‘Save’. To adjust
the ringer volume, press the volume button when the receiver is on the phone and the speaker button is
off and press ‘Save’. To mute the phone microphone, speaker or headset microphone, press the mute
button on the phone until the button glows red. Press the mute button again to unmute.
Using keypad shortcuts
When using the phone menus, you can use the keypad to enter the number shown next to the menu or
sub-menu item on the LCD screen (not applicable to the Cisco SPA 501G). For example, to obtain your IP
address on the Cisco SPA 504G, press the set-up button and dial ‘9’.
The IP address is displayed on the Network screen. Please note menus and options vary depending on
phone model.