Cisco SPA-500 Series User manual

Cisco Small Business Pro
SPA500 Series IP Phones
Models 501G, 502G, 504G, 508G, and 509G
USER GUIDE

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Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) i
Contents
Chapter 1: Getting Started 1
About This Document 1
Overview of the Cisco Small Business Pro IP Phones 3
Understanding Your Phone’s Lines and Buttons 4
Phone Components 4
Softkey Buttons 6
Using Keypad Shortcuts 8
SPA500S Attendant Console 9
Caring for Your Phone 10
Chapter 2: Installing Your Phone 11
Before You Begin 12
Phone Connections 12
Connecting the Handset 13
Installing the Stand (Optional) 13
Mounting the Phone to the Wall (Optional) 14
Reversing the Handset Retention Tab 18
Connecting the Power 19
Connecting Your Phone to the Network 20
Connecting the Phone to the Wireless Network 20
Connecting a PC to Your Phone (Optional) 21
Connecting Wired and Wireless Headsets (Optional) 21
Verifying Phone Startup 22
Upgrading Your Phone’s Firmware 23
Determining Your Current Firmware Version 23
Download the Firmware 24
Get Your Phone’s IP Address 24
Install the Firmware 25

Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) ii
Contents
Chapter 3: Using Basic Phone Functions 26
Using Phone Hardware and Accessories 27
Using the Speakerphone 27
Using the Headset with Your IP Phone 27
Switching Between the Handset/Headset/Speakerphone During a Call 27
Sending Audio to the Phone Speaker 27
Choosing Your Preferred Audio Device 28
Adjusting Call Volume and Muting 29
Adjusting Call Volume 29
Adjusting the Ringer Volume 29
Using Mute 29
Placing or Answering a Call 29
Using Dial Assistance 30
Putting a Call on Hold 30
Resuming a Call 31
Ending a Call 31
Transferring Calls 31
Performing an Attended Transfer 32
Performing an Unattended (Blind) Transfer 32
Transferring a Held Call to an Active Call 33
Redialing 33
Viewing and Returning Missed Calls 34
Turning the Missed Calls Shortcut On and Off 35
Forwarding Calls 35
Forwarding All Calls 36
Forwarding Calls When Your Phone is Busy 36
Forwarding Calls When You Don’t Answer the Phone 37
Delaying Call Forwarding When You Don’t Answer the Phone 37
Stopping Call Forwarding 38

Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) iii
Contents
Setting Do Not Disturb 38
Activating Do Not Disturb 38
Deactivating Do Not Disturb 39
Turning Call Waiting On and Off 39
Picking Up a Call 40
Parking a Call 41
Placing a Three-Way Conference Call 42
Conferencing a Held Call with an Active Call 43
Using the Phone Directories 44
Using Your Personal Directory 44
Using the Corporate Directory 45
Using the Call History Lists 46
Viewing the Call History Lists 46
Calling from the Call History Lists 47
Deleting a Number from the Call History Lists 47
Saving a Call History List Number to Your Directory 47
Setting or Changing a Phone Password 48
Accessing Voicemail 48
Chapter 4: Using Advanced Phone Features 49
Configuring Privacy and Security Features 50
Blocking Caller ID 50
Blocking Anonymous Calls 50
Using Secure Call 51
Enabling Dial Assistance 52
Creating Speed Dials 52
Using Speed Dials 53
Using the Paging Feature 53
Paging Another Phone 54
Configuring Auto Answer 54
Monitoring/Accessing Another Phone from Your Phone 54

Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) iv
Contents
Customizing Your LCD Screen 55
Changing the LCD Screen Contrast 55
Changing the Screen Backlight Settings 56
Configuring the Phone Screen Saver 56
Turning on the Screen Saver 58
Using Ring Tones 58
Changing Your Ring Tone 58
Configuring Date and Time Parameters on Your Phone 59
Setting Your Phone’s Date and Time 59
Using Star Codes 59
Using the Interactive Voice Response Menu on the SPA501G 61
Advanced Procedures for Technical Support Personnel 64
Rebooting Your Phone 65
Chapter 5: Using the Web Interface 66
Logging in to the Web Interface 67
Setting Do Not Disturb 68
Configuring Call Forwarding 68
Configuring Call Waiting 69
Blocking Caller ID 70
Blocking Anonymous Calls 70
Using Your Personal Directory 71
Viewing Call History Lists 71
Creating Speed Dials 72
Accepting Text Messages 72
Adjusting Audio Volume 73
Changing the LCD Contrast 74
Configuring the Phone Screen Saver 74

Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) v
Contents
Chapter 6: Using the SPA500S Attendant Console 76
Connecting the SPA500S Attendant Console to the IP Phone 77
Connecting a Single SPA500S 78
Connecting a Second SPA500S 82
Configuring the SPA500S 84
Using the SPA500S 85
Monitoring the SPA500S 85
Appendix A: Where to Go From Here 86

1
Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) 1
Getting Started
This chapter provides an overview of this document and basic information about
your Cisco Small Business Pro IP phone. It contains the following sections:
•About This Document, page 1
•Overview of the Cisco Small Business Pro IP Phones, page 3
•Understanding Your Phone’s Lines and Buttons, page 4
About This Document
This guide describes the concepts and tasks necessary to use and configure your
Cisco Small Business Pro IP Phone.
NOTE The Cisco Small Business Pro IP Phone features vary, depending on the type of call
control system that you are using. This document describes using the Cisco Small
Business Pro IP Phones with a SIP phone system, such as the Cisco SPA9000 Voice
System or a Broadsoft or Asterisk system. If you are using your Cisco Small
Business Pro IP Phone with a Cisco Unified Communications 500 Series, see the
Cisco Unified Communications Manager Express for Cisco Small Business Pro IP
Phone SPA50X (SPCP) User Guide .

Getting Started
About This Document
Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) 2
1
Organization
This table describes the contents of each chapter in this document.
Title Description
Chapter 1 Getting Started A description of this book
and an overview of the Cisco
Small Business Pro IP
Phones.
Chapter 2 Installing Your Phone How to connect and install
your phone.
Chapter 3 Using Basic Phone
Functions
How to perform basic phone
tasks, such as placing and
answering calls, transferring
calls, setting up call
forwarding, and picking up
calls.
Chapter 4 Using Advanced Phone
Features
How to perform advanced
phone tasks, such as
configuring privacy and
security features, speed
dials, paging, and ring tones.
Chapter 5 Using the Web Interface How to log in to and use the
phone’s web user interface.
Chapter 6 Using the SPA500S
Attendant Console
How to use the SPA500S.
Appendix A Where to Go From Here Lists of and links to related
documentation.

Getting Started
Overview of the Cisco Small Business Pro IP Phones
Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) 3
1
Overview of the Cisco Small Business Pro IP Phones
The Cisco Small Business Pro IP Phones are full-featured VoIP (Voice over Internet
Protocol) phones that provide voice communication over an IP network. The
phones provide traditional features, such as call forwarding, redialing, speed
dialing, transferring calls, conference calling and accessing voice mail. Calls can
be made or received with a handset, headset or over a speaker.
IP phones also have special features not available in traditional phones. The Cisco
Small Business Pro IP phones contain Ethernet ports, or ports that allow them to
be linked to the computer network. They also have additional Ethernet ports that
allow a computer to be connected to the network through the IP phone.
Unlike traditional phones, Cisco Small Business Pro IP phones require a separate
power source. You can power the phones by connecting them to a switch that
provides Power over Ethernet (PoE), or by using an optional PA100 power adapter.
The following table shows the Cisco Small Business Pro IP Phones covered in this
document and their respective features:
SPA501G SPA502G SPA504G SPA508G SPA509G
Screen Paper labels 128 X 64 monochrome LCD with backlight
Lines 8 14812
Softkeys 4 fixed
(redial,
cancel,
conference,
and transfer)
4 dynamic
Navigation
Button
None Four-way navigation key