Cisco SPA-500 Series User manual

Cisco Small Business Pro
SPA500 Series IP Phones
Models 501G, 502G, 504G, 508G, and 509G
USER GUIDE

© 2009 Cisco Systems, Inc. All rights reserved. OL-19750-01
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Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) i
Contents
Chapter 1: Getting Started 1
About This Document 1
Overview of the Cisco Small Business Pro IP Phones 3
Understanding Your Phone’s Lines and Buttons 4
Phone Components 4
Softkey Buttons 6
Using Keypad Shortcuts 8
SPA500S Attendant Console 9
Caring for Your Phone 10
Chapter 2: Installing Your Phone 11
Before You Begin 12
Phone Connections 12
Connecting the Handset 13
Installing the Stand (Optional) 13
Mounting the Phone to the Wall (Optional) 14
Reversing the Handset Retention Tab 18
Connecting the Power 19
Connecting Your Phone to the Network 20
Connecting the Phone to the Wireless Network 20
Connecting a PC to Your Phone (Optional) 21
Connecting Wired and Wireless Headsets (Optional) 21
Verifying Phone Startup 22
Upgrading Your Phone’s Firmware 23
Determining Your Current Firmware Version 23
Download the Firmware 24
Get Your Phone’s IP Address 24
Install the Firmware 25

Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) ii
Contents
Chapter 3: Using Basic Phone Functions 26
Using Phone Hardware and Accessories 27
Using the Speakerphone 27
Using the Headset with Your IP Phone 27
Switching Between the Handset/Headset/Speakerphone During a Call 27
Sending Audio to the Phone Speaker 27
Choosing Your Preferred Audio Device 28
Adjusting Call Volume and Muting 29
Adjusting Call Volume 29
Adjusting the Ringer Volume 29
Using Mute 29
Placing or Answering a Call 29
Using Dial Assistance 30
Putting a Call on Hold 30
Resuming a Call 31
Ending a Call 31
Transferring Calls 31
Performing an Attended Transfer 32
Performing an Unattended (Blind) Transfer 32
Transferring a Held Call to an Active Call 33
Redialing 33
Viewing and Returning Missed Calls 34
Turning the Missed Calls Shortcut On and Off 35
Forwarding Calls 35
Forwarding All Calls 36
Forwarding Calls When Your Phone is Busy 36
Forwarding Calls When You Don’t Answer the Phone 37
Delaying Call Forwarding When You Don’t Answer the Phone 37
Stopping Call Forwarding 38

Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) iii
Contents
Setting Do Not Disturb 38
Activating Do Not Disturb 38
Deactivating Do Not Disturb 39
Turning Call Waiting On and Off 39
Picking Up a Call 40
Parking a Call 41
Placing a Three-Way Conference Call 42
Conferencing a Held Call with an Active Call 43
Using the Phone Directories 44
Using Your Personal Directory 44
Using the Corporate Directory 45
Using the Call History Lists 46
Viewing the Call History Lists 46
Calling from the Call History Lists 47
Deleting a Number from the Call History Lists 47
Saving a Call History List Number to Your Directory 47
Setting or Changing a Phone Password 48
Accessing Voicemail 48
Chapter 4: Using Advanced Phone Features 49
Configuring Privacy and Security Features 50
Blocking Caller ID 50
Blocking Anonymous Calls 50
Using Secure Call 51
Enabling Dial Assistance 52
Creating Speed Dials 52
Using Speed Dials 53
Using the Paging Feature 53
Paging Another Phone 54
Configuring Auto Answer 54
Monitoring/Accessing Another Phone from Your Phone 54

Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) iv
Contents
Customizing Your LCD Screen 55
Changing the LCD Screen Contrast 55
Changing the Screen Backlight Settings 56
Configuring the Phone Screen Saver 56
Turning on the Screen Saver 58
Using Ring Tones 58
Changing Your Ring Tone 58
Configuring Date and Time Parameters on Your Phone 59
Setting Your Phone’s Date and Time 59
Using Star Codes 59
Using the Interactive Voice Response Menu on the SPA501G 61
Advanced Procedures for Technical Support Personnel 64
Rebooting Your Phone 65
Chapter 5: Using the Web Interface 66
Logging in to the Web Interface 67
Setting Do Not Disturb 68
Configuring Call Forwarding 68
Configuring Call Waiting 69
Blocking Caller ID 70
Blocking Anonymous Calls 70
Using Your Personal Directory 71
Viewing Call History Lists 71
Creating Speed Dials 72
Accepting Text Messages 72
Adjusting Audio Volume 73
Changing the LCD Contrast 74
Configuring the Phone Screen Saver 74

Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) v
Contents
Chapter 6: Using the SPA500S Attendant Console 76
Connecting the SPA500S Attendant Console to the IP Phone 77
Connecting a Single SPA500S 78
Connecting a Second SPA500S 82
Configuring the SPA500S 84
Using the SPA500S 85
Monitoring the SPA500S 85
Appendix A: Where to Go From Here 86

1
Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) 1
Getting Started
This chapter provides an overview of this document and basic information about
your Cisco Small Business Pro IP phone. It contains the following sections:
•About This Document, page 1
•Overview of the Cisco Small Business Pro IP Phones, page 3
•Understanding Your Phone’s Lines and Buttons, page 4
About This Document
This guide describes the concepts and tasks necessary to use and configure your
Cisco Small Business Pro IP Phone.
NOTE The Cisco Small Business Pro IP Phone features vary, depending on the type of call
control system that you are using. This document describes using the Cisco Small
Business Pro IP Phones with a SIP phone system, such as the Cisco SPA9000 Voice
System or a Broadsoft or Asterisk system. If you are using your Cisco Small
Business Pro IP Phone with a Cisco Unified Communications 500 Series, see the
Cisco Unified Communications Manager Express for Cisco Small Business Pro IP
Phone SPA50X (SPCP) User Guide .

Getting Started
About This Document
Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) 2
1
Organization
This table describes the contents of each chapter in this document.
Title Description
Chapter 1 Getting Started A description of this book
and an overview of the Cisco
Small Business Pro IP
Phones.
Chapter 2 Installing Your Phone How to connect and install
your phone.
Chapter 3 Using Basic Phone
Functions
How to perform basic phone
tasks, such as placing and
answering calls, transferring
calls, setting up call
forwarding, and picking up
calls.
Chapter 4 Using Advanced Phone
Features
How to perform advanced
phone tasks, such as
configuring privacy and
security features, speed
dials, paging, and ring tones.
Chapter 5 Using the Web Interface How to log in to and use the
phone’s web user interface.
Chapter 6 Using the SPA500S
Attendant Console
How to use the SPA500S.
Appendix A Where to Go From Here Lists of and links to related
documentation.

Getting Started
Overview of the Cisco Small Business Pro IP Phones
Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) 3
1
Overview of the Cisco Small Business Pro IP Phones
The Cisco Small Business Pro IP Phones are full-featured VoIP (Voice over Internet
Protocol) phones that provide voice communication over an IP network. The
phones provide traditional features, such as call forwarding, redialing, speed
dialing, transferring calls, conference calling and accessing voice mail. Calls can
be made or received with a handset, headset or over a speaker.
IP phones also have special features not available in traditional phones. The Cisco
Small Business Pro IP phones contain Ethernet ports, or ports that allow them to
be linked to the computer network. They also have additional Ethernet ports that
allow a computer to be connected to the network through the IP phone.
Unlike traditional phones, Cisco Small Business Pro IP phones require a separate
power source. You can power the phones by connecting them to a switch that
provides Power over Ethernet (PoE), or by using an optional PA100 power adapter.
The following table shows the Cisco Small Business Pro IP Phones covered in this
document and their respective features:
SPA501G SPA502G SPA504G SPA508G SPA509G
Screen Paper labels 128 X 64 monochrome LCD with backlight
Lines 8 14812
Softkeys 4 fixed
(redial,
cancel,
conference,
and transfer)
4 dynamic
Navigation
Button
None Four-way navigation key

Getting Started
Understanding Your Phone’s Lines and Buttons
Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) 4
1
Understanding Your Phone’s Lines and Buttons
Use the following graphic and table to identify the parts of your phone.
Phone Components
Figure 1 Phone Components
The photo above shows the SPA509G to illustrate the Cisco Small Business Pro IP
Phone features. Other models differ. See the “Overview of the Cisco Small
Business Pro IP Phones” section on page 3.
Numbered objects in the photo are explained in the following table.
#PhoneFeature Description
1 Handset Pick up to place or answer a call.
2 Message Waiting
Indicator
Displays solid red when you have a new voice mail
message. Flashes red during an incoming call.

Getting Started
Understanding Your Phone’s Lines and Buttons
Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) 5
1
3 LCD Screen Displays date and time, phone station name, line
extensions, and softkey options. (Not available on the
SPA501G.)
4 Line keys Indicates phone line status. (Not available on the
SPA502G.)
When lit:
Green: Line is idle.
Red (steady): Line is active or in use.
Red (blinking): Line is on hold.
Orange: Line is unregistered (cannot be used).
These keys can also be programmed by your phone
system administrator to perform functions such as
speed dial, call pickup, or monitoring an extension.
5 Softkey buttons Press a softkey button to perform the action shown on
the label on the LCD screen above.
Note: The SPA501G has the following four buttons:
Redial—Dials the last number called.
Cancel—Cancels an action (such as a transfer).
Conference—While on a call, press to start a
conference call and dial another number. After
the second party answers, press Conference
again to create the conference.
Transfer—Transfers a call. See the “Transferring
Calls” section on page 31.
6 Navigation button Press an arrow to scroll left, right, up, or down through
items shown on the LCD screen. (Not available on the
SPA501G.)
7 Messages button Press to access voice mail (must be set up by your
phone system administrator).
8 Hold button Press to place a call on hold.
#PhoneFeature Description

Getting Started
Understanding Your Phone’s Lines and Buttons
Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) 6
1
Softkey Buttons
The softkey buttons on your phone display may vary depending on your phone
model and the phone system setup. (Softkey buttons are not available on the
SPA501G.) Press the right arrow on the navigation button to view additional
softkey buttons. Below is a partial listing of softkey buttons that may be available
on your phone.
9 Setup button Press to access a menu to configure features and
preferences (such as your directory and speed dials),
access your call history, and set up functions (such as
call forwarding).
For the SPA501G, accesses the Interactive Voice
Response menu, which allows you to perform tasks like
getting the IP address of the phone. See the User Guide
documents on Cisco.com for more information. (See the
list of links at the end of this document.)
10 Mute button Press to mute or unmute the phone. When phone is
muted, the button glows red. A flashing mute button
indicates the network connection cannot be found.
11 Volume button Press +to increase the volume and -to lower the volume
of the handset, headset, speaker (when the handset is
off the phone, or ringer volume (when the handset is on
the phone).
12 Headset button Push to turn the headset on or off. When the headset is
on, the button glows green.
13 Speaker button Push to turn the speaker on or off. When the speaker is
on, the button glows green.
14 Keypad Use to dial phone numbers, enter letters, and choose
menu items.
Button Function
<< or >> Move left or right through an entry without deleting characters.
activ Activates screen saver mode.
add Add an entry.
#PhoneFeature Description

Getting Started
Understanding Your Phone’s Lines and Buttons
Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) 7
1
bXfer Performs a blind call transfer (transferring a call without speaking to the
party to whom you are transferring the call.)
cancel Cancels any changes you have made (press before ok or save).
cfwd Forwards all calls coming to your phone to a specified number.
conf Initiates a conference call.
confLx Conferences active lines on the phone together.
delChr Deletes the last number or letter.
delete Deletes an entire item (for example, a number from the Call History list).
dial Dials a number.
dir Provides access to phone directories.
dnd Do Not Disturb; prevents incoming calls from ringing your phone.
-dnd Clears Do Not Disturb.
edit Opens an item so that you can edit numbers or letters, or enable or
disable a feature.
grPick Allows you to answer a call ringing on an extension by discovering the
number of the ringing extension.
lcr Dials the Last Call Received.
miss Shows the Missed Calls list.
park Puts a call on hold at a designated “park” number. The call is parked on
the line until you unpark it or the caller disconnects. Must be configured
by your phone system administrator.
pickup Allows you to answer a call ringing on another extension by entering the
extension number.
redial Displays a list of recently dialed numbers.
resume Resumes a call that is on hold.
save Saves your changes.
select Selects the highlighted item on the LCD screen.
Button Function

Getting Started
Understanding Your Phone’s Lines and Buttons
Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) 8
1
Using Keypad Shortcuts
When using the phone menus, you can use the keypad to enter the number shown
next to the menu or sub-menu item on the LCD screen. (Not applicable to the
SPA501G.)
For example, to obtain your IP address on the SPA504G, press the Setup button
and dial 9.
The IP address is displayed on the Network screen.
NOTE Menus and options vary depending on phone model.
unpark Resumes a parked call.
xfer Performs a call transfer.
xferLx Transfers an active line on the phone to a called number.
y/n Enters a submenu and when pressed, toggles between Ye s or No to
enable or disable an option.
Button Function

Getting Started
SPA500S Attendant Console
Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) 9
1
SPA500S Attendant Console
The SPA500S is a 32-button attendant console for the Cisco Small Business Pro IP
phones, providing 32 three-color (red, green, and amber) programmable LEDS,
with support for Broadsoft Busy Lamp Field and Asterisk Line Monitoring. The
SPA500S attaches to the IP phone with the attachment arm provided (not shown).
It obtains power directly from the IP phone and does not require a separate power
supply. Two SPA500S units can be attached to a single IP phone to monitor a total
of 64 separate lines. For more information on the SPA500S, see Chapter 6, “Using
the SPA500S Attendant Console.”

Getting Started
Caring for Your Phone
Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) 10
1
Caring for Your Phone
The Cisco Small Business Pro IP phones are electronic devices that should not be
exposed to excessive heat, sun, cold or water. To clean the equipment, use a
slightly moistened paper or cloth towel. Do not spray or pour cleaning solution
directly onto the hardware unit.

2
Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) 11
Installing Your Phone
This chapter describes how to install your Cisco Small Business Pro IP Phone and
connect it to your network. It contains the following sections:
•Before You Begin, page12
•Phone Connections, page 12
•Connecting the Handset, page 13
•Installing the Stand (Optional), page 13
•Mounting the Phone to the Wall (Optional), page 14
•Connecting the Power, page 19
•Connecting Your Phone to the Network, page 20
•Connecting a PC to Your Phone (Optional), page 21
•Connecting Wired and Wireless Headsets (Optional), page 21
•Verifying Phone Startup, page 22
•Upgrading Your Phone’s Firmware, page 23

Installing Your Phone
Before You Begin
Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) 12
2
Before You Begin
Before you install and connect your phone, verify with your System Administrator
(if applicable) that the network is ready for the phone, read the safety notices, and
make sure you have all the phone parts and documentation available.
NOTE The RJ-11 port marked “AUX” is reserved for connection with the SPA500S
Attendant Console that works with the IP phones. It is not for use as a telephone line
port.
!
CAUTION CAUTION: Do not plug a telephone line cord into the port marked “AUX.”
Phone Connections
The following photo shows where you need to connect parts of the phone.
Figure 1 Phone Connections

Installing Your Phone
Connecting the Handset
Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) 13
2
Connecting the Handset
STEP 1 Turn the phone body over to expose the ports on the back of the unit.
!
CAUTION Do not insert a telephone line cord into the auxiliary port.
STEP 2 Insert the long end of the phone cord into the handset port on the phone body that
is marked with a phone symbol.
STEP 3 (Optional) Route the phone cord through the cable slot.
STEP 4 Insert the other end of the phone cord into the port at the bottom of the handset
(not shown).
Installing the Stand (Optional)
NOTE Do not attach the desk stand if you want to mount the phone to the wall. If you are
attaching a SPA500S attendant console, attach the console before attaching the
desk stand.
STEP 1 Connect the phone stand by lining up the tabs on the stand with the slots on the
phone body.
STEP 2 Slide the bottom tabs into the lower slots on the phone body and lightly press
down on the stand. It should easily slide into the upper stand slots. Do not force.