Cisco Unified 6921 Owner's manual

Features of Your Cisco Unified IP Phone
This chapter describes the features of the Cisco Unified IP Phone 6921, 6941, 6945, and 6961.
•Cisco Unified IP Phone 6921, page 1
•Cisco Unified IP Phone 6941, page 6
•Cisco Unified IP Phone 6945, page 12
•Cisco Unified IP Phone 6961, page 18
•General Phone Information, page 23
Cisco Unified IP Phone 6921
The following sections describe the features available on the Cisco Unified IP Phone 6921.
Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0 (SCCP
and SIP)
1

Phone Connections
For your phone to work, it must be connected to the corporate IP telephony network.
Figure 1: Cisco IP Phone 6921 and 6941 connections
Access port (10/100 PC) connection.5DC adaptor port (DC48V).1
Handset connection.6AC-to-DC power supply (optional).2
Analog headset connection (optional).7AC power wall plug (optional).3
Network port (10/100 SW) connection. IEEE
802.3af power enabled.
4
Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0
(SCCP and SIP)
2
Features of Your Cisco Unified IP Phone
Phone Connections

Buttons and hardware
Indicates an incoming call (flashing red) or new voice message (steady red).Handset light strip1
Shows information about your phone such as directory number, active call
and line status, softkey options, speed dials, placed calls, and phone menu
listings.
Phone screen2
Depending on how your system administrator sets up the phone, enable
softkey options displayed on your phone screen.
Softkey buttons3
Transfers a call.Transfer button4
Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0 (SCCP
and SIP)
3
Features of Your Cisco Unified IP Phone
Buttons and hardware

Creates a conference call.Conference button5
Places an active call on hold.Hold button6
The Navigation bar allows you to scroll through menus and highlight items.
When phone is on hook, displays phone numbers from your Placed Call
listing (up arrow) or your speed dials (down arrow).
The Select button (in the middle of the Navigation bar) allows you to select
a highlighted item.
Navigation bar and Select
button
7
Line 1 selects the primary phone line.
Depending on how your system administrator sets up the phone, Line 2 may
provide access to:
•Secondary phone line
•Speed-dial number (speed-dial button)
•Web-based service (for example, a Personal Address Book button)
Buttons illuminate to indicate status:
•Green, steady: Active call
•Green, flashing: Held call
•Amber, flashing: Incoming call or reverting call
•Red, steady: Remote line in use (shared line)
•Red, flashing: Remote line on hold
Line 1 and Line 2 buttons8
Toggles the headset on or off. When the headset is on, the button is lit.Headset button9
Toggles the speakerphone on or off. When the speakerphone is on, the button
is lit.
Speakerphone button10
Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0
(SCCP and SIP)
4
Features of Your Cisco Unified IP Phone
Buttons and hardware

Allows you to dial phone numbers, enter letters, and select menu items (by
entering the item number).
Keypad11
Toggles the microphone on or off. When the microphone is muted, the button
is lit.
Mute button12
Controls the handset, headset, and speakerphone volume (off hook) and the
ringer volume (on hook).
Your administrator sets a minimum ringer volume level ranging from 0 to
14. The default level is 0 (silent).
You can only adjust the ringer volume to a level greater than the configured
minimum ring volume value.
Volume button13
Autodials your voicemail system (varies by system).Messages button14
Opens or closes the Applications menu. Use the Applications button to access
call history, user preferences, phone settings, and phone model information.
Applications button15
Opens or closes the Directories menu. Use the Contacts button to access
personal and corporate directories.
Contacts button16
Phone handset.Handset17
Phone Screen
Displays date, time, and directory number.Header1
Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0 (SCCP
and SIP)
5
Features of Your Cisco Unified IP Phone
Phone Screen

During a call, displays details for the active line. If not on a call,
displays line text label and other information such as placed calls,
speed dials, and phone menu listings.
The IP phone LCD display size limits the length of calling ID and
calling number that are displayed.
If the calling number is restricted, the phone displays only the
calling ID.
If the calling number is unrestricted and the calling ID is restricted,
the phone displays the calling ID as Unknown.
If the calling number and the calling ID are unrestricted, but the
calling ID is not configured, the phone displays only the calling
number.
Line details and other phone
information
2
Display softkeys for available features or actions.Softkey labels3
Cisco Unified IP Phone 6941
The Cisco Unified IP Phone 6941 provides the following features.
Phone Connections
For your phone to work, it must be connected to the corporate IP telephony network.
Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0
(SCCP and SIP)
6
Features of Your Cisco Unified IP Phone
Cisco Unified IP Phone 6941

Access port (10/100 PC) connection.5DC adaptor port (DC48V).1
Handset connection.6AC-to-DC power supply (optional).2
Analog headset connection (optional).7AC power wall plug (optional).3
Network port (10/100 SW) connection. IEEE
802.3af power enabled.
4
Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0 (SCCP
and SIP)
7
Features of Your Cisco Unified IP Phone
Phone Connections

Buttons and hardware
Indicates an incoming call (flashing red) or new voice message (steady
red).
Handset light strip1
Shows information about your phone such as directory number, active call
and line status, softkey options, speed dials, placed calls, and phone menu
listings.
Phone screen2
Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0
(SCCP and SIP)
8
Features of Your Cisco Unified IP Phone
Buttons and hardware

Depending on how your system administrator sets up the phone,
programmable feature buttons (on each side of the phone screen) provide
access to:
•Phone lines and intercom lines
•Speed-dial numbers (speed-dial buttons, including the Line Status
speed-dial features)
•Web-based services (for example, a Personal Address Book button)
•Call features (for example, a Privacy button)
Buttons illuminate to indicate status:
•Green, steady: Active call or two-way intercom call
•Green, flashing: Held call
•Amber, steady: Privacy in use, one-way intercom call, DND active,
or logged into Hunt Group
•Amber, flashing: Incoming call or reverting call
•Red, steady: Remote line in use (shared line or Line Status)
•Red, flashing: Remote line on hold
Programmable feature
buttons
3
Depending on how your system administrator sets up the phone, enable
softkey options displayed on your phone screen.
Softkey buttons4
Transfers a call.Transfer button5
Creates a conference call.Conference button6
Places an active call on hold.Hold button7
Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0 (SCCP
and SIP)
9
Features of Your Cisco Unified IP Phone
Buttons and hardware

The Navigation bar allows you to scroll through menus and highlight items.
When phone is on hook, displays phone numbers from your Placed Call
listing (up arrow) or your speed dials (down arrow).
The Select button (in the middle of the Navigation bar) allows you to select
a highlighted item.
Navigation bar and Select
button
8
Toggles the headset on or off. When the headset is on, the button is lit.Headset button9
Toggles the speakerphone on or off. When the speakerphone is on, the
button is lit.
Speakerphone button10
Allows you to dial phone numbers, enter letters, and select menu items
(by entering the item number).
Keypad11
Toggles the microphone on or off. When the microphone is muted, the
button is lit.
Mute button12
Controls the handset, headset, and speakerphone volume (off hook) and
the ringer volume (on hook).
Your administrator sets a minimum ringer volume level ranging from 0 to
14. The default level is 0 (silent).
You can only adjust the ringer volume to a level greater than the configured
minimum ring volume value.
Volume button13
Autodials your voice messaging system (varies by system).Messages button14
Opens or closes the Applications menu. Use the Applications button to
access call history, user preferences, phone settings, and phone model
information.
Applications button15
Opens or closes the Directories menu. Use the Contacts button to access
personal and corporate directories.
Contacts button16
Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0
(SCCP and SIP)
10
Features of Your Cisco Unified IP Phone
Buttons and hardware

Phone handset.Handset17
Phone Screen
Displays date, time, and directory number.Header1
Displays text label and icon for phone or intercom
line, speed-dial numbers, or services, depending
on your configuration.
Line text label with icon2
Displays line label and call details for the primary
line, and other phone information such as placed
calls, speed dials, and phone menu listings.
The IP phone LCD display size limits the length
of calling ID and calling number that are displayed.
If the calling number is restricted, the phone
displays only the calling ID.
If the calling number is unrestricted and the calling
ID is restricted, the phone displays the calling ID
as Unknown.
If the calling number and the calling ID are
unrestricted, but the calling ID is not configured,
the phone displays only the calling number.
Primary line details and other phone information3
Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0 (SCCP
and SIP)
11
Features of Your Cisco Unified IP Phone
Phone Screen

Displays line label and call details for the secondary
line, and other phone information such as placed
calls, speed dials, and phone menu listings.
The IP phone LCD display size limits the length
of calling ID and calling number that are displayed.
If the calling number is restricted, the phone
displays only the calling ID.
If the calling number is unrestricted and the calling
ID is restricted, the phone displays the calling ID
as Unknown.
If the calling number and the calling ID are
unrestricted, but the calling ID is not configured,
the phone displays only the calling number.
Secondary line details and other phone information4
Display softkeys for available features or actions.Softkey labels5
Cisco Unified IP Phone 6945
The Cisco Unified IP Phone 6945 provides the following features.
Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0
(SCCP and SIP)
12
Features of Your Cisco Unified IP Phone
Cisco Unified IP Phone 6945

Phone Connections
For your phone to work, it must be connected to the corporate IP telephony network.
Figure 2: Cisco IP Phone 6945 connections
Access port (10/100/1000 PC) connection.5DC adaptor port (DC48V).1
Auxiliary port.6AC-to-DC power supply (optional).2
Handset connection.7AC power wall plug (optional).3
Analog headset connection (optional).8Network port (10/100/1000 SW) connection.
IEEE 802.3af power enabled.
4
Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0 (SCCP
and SIP)
13
Features of Your Cisco Unified IP Phone
Phone Connections

Buttons and hardware
Indicates an incoming call (flashing red) or new voice message (steady
red).
Handset light strip1
Shows information about your phone such as directory number, active call
and line status, softkey options, speed dials, placed calls, and phone menu
listings.
Phone screen2
Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0
(SCCP and SIP)
14
Features of Your Cisco Unified IP Phone
Buttons and hardware

Depending on how your system administrator sets up the phone,
programmable feature buttons (on each side of the phone screen) provide
access to:
•Phone lines and intercom lines
•Speed-dial numbers (speed-dial buttons, including the Line Status
speed-dial features)
•Web-based services (for example, a Personal Address Book button)
•Call features (for example, a Privacy button)
Buttons illuminate to indicate status:
•Green, steady: Active call or two-way intercom call
•Green, flashing: Held call
•Amber, steady: Privacy in use, one-way intercom call, DND active,
or logged into Hunt Group
•Amber, flashing: Incoming call or reverting call
•Red, steady: Remote line in use (shared line or Line Status)
•Red, flashing: Remote line on hold
Programmable feature
buttons
3
Depending on how your system administrator sets up the phone, enable
softkey options displayed on your phone screen.
Softkey buttons4
Transfers a call.Transfer button5
Creates a conference call.Conference button6
Places an active call on hold.Hold button7
Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0 (SCCP
and SIP)
15
Features of Your Cisco Unified IP Phone
Buttons and hardware

The Navigation bar allows you to scroll through menus and highlight items.
When phone is on hook, displays phone numbers from your Placed Call
listing (up arrow) or your speed dials (down arrow).
The Select button (in the middle of the Navigation bar) allows you to select
a highlighted item.
Navigation bar and Select
button
8
Toggles the headset on or off. When the headset is on, the button is lit.Headset button9
Toggles the speakerphone on or off. When the speakerphone is on, the
button is lit.
Speakerphone
button
10
Allows you to dial phone numbers, enter letters, and select menu items
(by entering the item number).
Keypad11
Toggles the microphone on or off. When the microphone is muted, the
button is lit.
Mute button12
Controls the handset, headset, and speakerphone volume (off hook) and
the ringer volume (on hook).
Your administrator sets a minimum ringer volume level ranging from 0 to
14. The default level is 0 (silent).
You can only adjust the ringer volume to a level greater than the configured
minimum ring volume value.
Volume button13
Autodials your voice messaging system (varies by system).Messages button14
Opens or closes the Applications menu. Use the Applications button to
access call history, user preferences, phone settings, and phone model
information.
Applications button15
Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0
(SCCP and SIP)
16
Features of Your Cisco Unified IP Phone
Buttons and hardware

Opens or closes the Directories menu. Use the Contacts button to access
personal and corporate directories.
Contacts button16
Phone handset.Handset17
Phone Screen
Displays date, time, and directory number.Header1
Displays text label and icon for phone or intercom line, speed-dial
numbers, or services, depending on your configuration.
Line text label with icon2
Displays line label and call details for the primary line, and other
phone information such as placed calls, speed dials, and phone menu
listings.
The IP phone LCD display size limits the length of calling ID and
calling number that are displayed.
If the calling number is restricted, the phone displays only the calling
ID.
If the calling number is unrestricted and the calling ID is restricted,
the phone displays the calling ID as Unknown.
If the calling number and the calling ID are unrestricted, but the
calling ID is not configured, the phone displays only the calling
number.
Primary line details and other
phone information
3
Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0 (SCCP
and SIP)
17
Features of Your Cisco Unified IP Phone
Phone Screen

Displays line label and call details for the secondary line, and other
phone information such as placed calls, speed dials, and phone menu
listings.
The IP phone LCD display size limits the length of calling ID and
calling number that are displayed.
If the calling numbIf the calling number and the calling ID are
unrestricted, but the calling ID is not configured, the phone displays
only the calling number.er is restricted, the phone displays only the
calling ID.
If the calling number is unrestricted and the calling ID is restricted,
the phone displays the calling ID as Unknown.
If the calling number and the calling ID are unrestricted, but the
calling ID is not configured, the phone displays only the calling
number.
Secondary line details and other
phone information
4
Display softkeys for available features or actions.Softkey labels5
Wireless headset using auxiliary port
The Cisco Unified IP Phone 6945 supports a wireless analog headset that uses a base station connected to the
auxiliary port. The base station communicates with the wireless analog headset.
The base station and headset allows you to remotely control basic IP phone functionality, including off-hook
and on-hook, ring indication, audio volume control, and mute.
You set the base volume of the headset using the volume button on the phone. The volume controls on the
headset allow you to adjust the volume during a call.
For more information on using the headset, see the headset manufacturer's documentation.
Cisco Unified IP Phone 6961
The Cisco Unified IP Phone 6961 provides the following features.
Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0
(SCCP and SIP)
18
Features of Your Cisco Unified IP Phone
Wireless headset using auxiliary port

Phone Connections
For your phone to work, it must be connected to the corporate IP telephony network.
Figure 3: Cisco IP Phone 6961 connections
Access port (10/100 PC) connection.5DC adaptor port (DC48V).1
Handset connection.6AC-to-DC power supply (optional).2
Headset connection (optional).7AC power wall plug (optional).3
Network port (10/100 SW) connection. IEEE
802.3af power enabled.
4
Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0 (SCCP
and SIP)
19
Features of Your Cisco Unified IP Phone
Phone Connections

Buttons and hardware
Indicates an incoming call (flashing red) or new voice message (steady red).Handset light strip1
Shows information about your phone such as directory number, active call
and line status, softkey options, speed dials, placed calls, and phone menu
listings.
Phone screen2
Depending on how your system administrator sets up the phone, enable
softkey options displayed on your phone screen.
Softkey buttons3
Transfers a call.Transfer button4
Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0
(SCCP and SIP)
20
Features of Your Cisco Unified IP Phone
Buttons and hardware