Cisco Small business spa525g2 User manual

!

USER

GUIDE

Cisco Small

Busine

ss

SPA 500

Series

IP

P

hone

s

Model SPA

525G/SPA

525

G2

Provided by

!

2!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Cisco!Spa!525!User!Guide!V7.11!

Understanding

Your

Phone

ʼ

s

Lines and

But

tons

Use

the

following graphic

and

table

to

identify

the

parts

of your

phone

.

Phone

C

o

mp

onen

t

s

F

i

gur

e

1

Cisco

SPA

525G/525G2 Phone

C

o

mp

onen

t

s

Table 1

IP

Phone

C

omp

onen

t

s

1

H

ands

et

Pick up to

answer

or

place

calls

.

2

S

p

e

ak

er

Speaker

for

phone.

3

M

e

ss

a

ge

W

a

it

ing

Indicat

or

When

li

t

:

•

Red—You have

a new

voice

mail

me

ss

ag

e.

•

Flashing Red—You have

an

i

n

c

o

mi

ng

ca

ll.

4

LCD

S

c

r

e

en

Your

phone

may

var

y

,

but

typically

displa

ys

:

•

Date

and

time

•

Phone station name

• Line

extensions

•

Softkey

options

•

Startup

logo,

screen

s

a

v

e

r

,

background

photo

,

an

d

photo album

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Cisco!Spa!525!User!Guide!V7.11!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!3!

!

12

Mute

butt

on

Press

to

mute

or

unmute

the

phone.

When the

phone is

muted,

the

button glows red.

A

flashing red

m

u

t

e

button

indicates

that the

phone

has no

net

w

ork

con

n

ec

t

i

v

i

t

y

.

13

Volume

butt

on

Press

+ to

increase

the

volume

and

press

- to

lower the

volume

of the

hands

et

,

heads

et

,

speaker

(when

the

handset

is off

ho

ok)

,

or

ringer

(when the

handset is

on

ho

ok)

.

14

Headset

butt

on

Press

to turn the

headset

on or

of

f

.

When the

heads

e

t

is on,

the

button glows

gr

e

en.

15

Speaker

butt

on

Press

to turn the

speaker

on or

of

f

.

When the

sp

e

a

k

e

r

is on,

the

button glows

gr

e

en.

16

K

e

ypad

Press keys

to dial

phone

numb

ers

,

enter

let

t

ers

,

and

choose

menu it

ems

.

Softkey

B

u

tt

o

n

s

The

phone displays

four

softkey buttons

at a time on the LCD

screen.

Dif

f

er

e

n

t

softkey buttons display depending

on the

phone screen

or

menu

that is

shown.

Press

the Right Arrow or Left Arrow

keys

to

see additional

s

of

t

k

e

ys

.

The

following table shows some

of the

typical Cisco

SPA

525G/525G2

s

o

f

t

k

e

y

buttons

that

are available

(in

alphabetical

or

der)

.

You may not

have

all of

the

s

e

softkey buttons

on your

p

h

one

,

and you may

have additional buttons

that

are

no

t listed

her

e

.

For

example,

your

phone administrator

may also

provide custom

softkey buttons

on your

phone, such as buttons

that

provide

a

speed

dial to

a

company

numb

e

r

,

or that

access

a

specialized program

that

runs

on your

phone.

Contact

your

phone administrator

for

more inf

o

rmation.

5

Line

k

e

ys

Indicates phone

line

status

.

Your

phone

may v

ar

y

,

but

t

y

p

i

call

y

,

when

li

t

::

•

Gr

ee

n

:

Line is

idle.

• Red

(

s

t

e

ady)

:

Line is

active

or in

us

e.

• Red

(blinking)

:

Line is on

hold.

•

Orang

e

:

Line is

unregistered (cannot be

us

e

d)

.

•

Flashing

Or

ange

:

The

phone

is not

connected

t

o

t

he

ne

tw

ork

.

6

Softkey

butt

ons

Press

a

softkey button

to

perform

the

action

on

the

label on the

LCD

screen

ab

ov

e.

7

Navigaton

butt

o

n

Press

in

each direction

to

s

c

r

o

ll

through items

on

the

LCD

s

c

r

ee

n

.

8

Center Select

butt

on

Press

this

button

to

select

the

option

or

menu

that

is

highlighted

on the LCD

s

c

r

e

en.

9

M

e

ss

age

s

butt

on

Press

to

access voice

mail (must

be set

up by

y

o

ur

phone

admi

ni

str

a

t

o

r)

.

10

Hold

butt

on

Press

to

place

a call on

hold.

11

Setup

butt

o

n

Press

to

access

the

phone

ʼ

s

configuration menu

t

o

configure

f

e

atur

e

s

and

preferences

(

s

uch

as

y

o

ur

directory

entr

y)

.

AddList

Creates

a list (for

example,

of MP3

files

to

pla

y

)

.

Alpha

Press

to

enter alphabetic characters

in a

data entry field.

Answer

Answers

an

incoming call.

B

a

ck

Returns

you to the

c

r

e

en.

B

a

r

g

e

Press

to

i

n

te

rr

u

p

t

a call on a

shared

ex

te

n

s

i

o

n

.

BlindXf

e

r

Performs

a blind call

tran

sf

er

.

See “Performing

an

Un

a

t

tende

d

(Blind)

Transfer,”

Call

R

t

n

Returns

the last

missed

call by dialing the

number

that

called

y

o

u.

See

“Viewing and Returning

M

i

ssed

Calls,”

Clear

Deletes

an

entire text/number field.

Clr DND

Clears

Do Not

Disturb.

Clr

Fwd

Clears

Call F

o

r

w

a

rd.

Conf

Initiates

a

c

o

n

f

erenc

e

call.

See “Placing a Three-Way

C

onf

er

enc

e

Call,”

C

o

nfL

x

Conferences existing active

calls on the

phone

t

o

gether

.

C

o

nne

ct

Connects

to the

selected item

(for

example,

to the

wir

e

le

ss

network

or

Bluetooth

devic

e

)

.

C

op

y

Copies

the

selected item

(for

example,

a

contact

in the

Addr

e

ss

Bo

o

k

)

.

delChar

Deletes

the last

number

or

let

t

er

.

D

elet

e

Deletes

an

entire

item (for

example,

a

number

from the Call

Hist

or

y

li

st)

.

Dial

Dials the string of

numbers

that you

have entered,

or the

numb

er

that you

have

highl

i

ght

e

d

in a list

such as

them

i

ss

e

d

C

a

ll

s

cr

e

en.

Dir

e

ct

or

y

A

cc

e

ss

your

personal address

b

oo

k

.

See “Using

Your

Per

s

on

al

A

ddr

e

ss

Book”.

DND

Do Not

Disturb

;

prevents incoming

calls from ringing your

phone.

See

“Setting

Do Not

Disturb,”

.

E

dit

Opens

an item

so

that you can

edit numbers

or

let

t

ers

,

or

enable

o

r

disable

a

f

e

atur

e.

E

d

it

Dia

l

E

d

i

t

s

a

number

b

e

f

o

r

e

di

al

i

n

g.

End

C

a

ll

Disconnects

a

call.

F

o

r

w

ar

d

Forwards

calls

coming

to your

phone. See “Forwarding Calls”.

GrP

i

ckup

Allows you to pick

up (answer)

a call at that is ringing at

a

n

other

extension

in your

group. See “Picking

Up

a

Call,”

!

Cisco!Spa!525!User!Guide!V7.11!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!5!

Hands

e

t

Switches audio

from the

Cisco

SPA

525G2

to your

Bluet

o

oth-

enabled

mobile phone. See “Using the Cisco

SPA

525G2

W

i

th

Your

Bl

ue

to

oth-

En

able

d

Mobile Phone”

Ha

ndsfr

ee

Switches audio

from your

Bl

uet

ooth-enable

d

mobile phone

to

the

Cisco

SPA

525G2. See “Using the

C

i

s

c

o

SPA

525G2

With

Your

Bluetooth-

Enabled Mobile Phone”

Ho

ld

Places

a call on hold.

See “Putting a

Call on

Hold,”

Ignor

e

Ignores

an

incoming

ca

ll.

Join

Connects

a

conference call.

List

In

some

menus

,

shows

a list of

configured items

(for

example,

a

list

of

l

o

ca

t

i

o

n

s

for

weather

or

n

e

ws

)

.

Mis

s

D

i

sp

la

ys

the list of

missed

ca

lls

.

Ne

x

t

Moves

to the next item in a list (for

example,

a

song

in the

MP3

Play

lis

t

)

.

Opt

i

on

E

nt

ers

a

sub

-menu.

P

a

r

k

Parks

a call at a

designated

“

p

ar

k

”

numb

e

r

.

The

call is

active

until

you

unpark

it,

or the caller

dis

c

onne

cts

.

See “Parking a

Call,”

P

a

st

e

Pastes

the item you

copied

into a list or

field.

Pi

ck

Up

Allows you to pick

up (answer)

a call that is ringing at

another

extension. See “Picking

Up

a

Call,”

P

l

a

y

Plays

a

selected

item

such as

a

song

or a

ring

t

one.

Pr

ev

ious

Moves

to a

example,

a

song

in the

MP

3

Play

lis

t

)

.

PrivHold

Puts a call on hold on an

active shared line.

Re

d

i

a

l

B

r

i

n

g

s

up the

l

i

s

t

of

recently dialed

numb

e

rs

.

See “Redialing,”

R

efr

e

s

h

R

efr

e

she

s

the

screen.

Useful

a

f

t

er

changing

a

configuration or

when

you

want

to

update information

(

s

uch

as

weathe

r)

.

R

e

sume

Resumes

a call that is on

hold.

S

a

ve

Saves

your

c

h

a

n

g

e

s

.

S

c

an

Scans

for

wireless networks

or

Bluetooth

devic

e

s

.

Select

Selects

the

highlighted item

on the LCD

s

c

r

e

en.

T

r

ansf

er

Performs

a call

transf

er

.

See “Transferring Calls,”

U

n

pa

rk

Connects

to a

parked

ca

ll

.

See “Parking a

Call,”

V

i

ew

Displays more information about

a

selected it

em.

XferLX

Transfers existing active

calls on the

pho

n

e

.

!

6!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Cisco!Spa!525!User!Guide!V7.11!

Using the Keypad and Buttons with Menus

You

press

a

softkey button

or

other buttons

to

enter menus

on the LCD

scr

ee

n

.

Using Keypad

Shor

tcut

s

Use

the

keypad

to

enter

the

number

of the

menu

or

sub-menu

item. For

e

x

ample

,

to

reach

the Call History menu,

press

the

Setup button

and

press

2

.

NOTE

Menus

and

options

can

change depending

on the

software

r

e

leas

e.

Using the Navigation

But

ton

Use

the

navigation button

to

s

cr

o

ll

up or

down through

the

menu

it

e

m

s

,

and

then

press

the

Se

l

e

c

t

softkey button

or the

center

Se

l

e

c

t

button

to

choose the

highlighted

it

em.

Entering Numbers and Text

in

F

ields

Some

fields on the IP

phones require

you to

enter numbers

and

text

using

the

keypad and/or softkey

but

t

ons

.

In

gener

a

l,

the

following guidelines

apply

:

•

Use

the

keypad

to

enter numbers

and

charact

ers

,

pressing

the

key multiple

times

to

select

the

correct number

or

let

t

e

r

.

•

Press

the

number key multiple times

to

move

to a

different

letter under that

numb

e

r

.

(For

e

x

amp

l

e,

to

enter

“Mar

y

,

”

you

would press

6

five times rapidly

and

then

pause

(for

M)

;

press

2 and then

pause

(for

A),

press

7

three

t

i

me

s

rapidly

(for

r),

then

press

9

three times rapidly

(for

y)

.

Available

characters are shown

in the

following

table

:

Key

Character

S

e

t

1

/

:

\

, ! ;

$ ^

|

2

ab

c

2

AB

C

3

d

e

f

3

D

E

F

4

g

h

i

4

G

H

I

5

j

k

l

5

J

K

L

6

m

n

o

6

M

N

O

7

p

q

r

s

7

P

Q

R

S

8

t

u

v

8

T

U

V

!

Cisco!Spa!525!User!Guide!V7.11!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!7!

9

w

x

yz

9

W

X

Y

Z

0

Space

0 ~ ? >

ʻ

<

“

*

. @ * &

%

[ ]

_

#/P

# + - = ( )

{ }

Use

the

delChar softkey button

to

backspace

and

delete

the last

char

a

ct

e

r

.

Use

the

Option

>

Clear softkey

button

to

remove

the

entire

entr

y

.

Placing

or

Answering a Call

NOTE You may

have

to dial a

number

or

numbers

to

reach

an

outside

line.

Ask

your

p

h

one

adm

i

ni

stra

t

o

r

.

To

place

or

answer

a call, do one of

the

s

e

:

• Pick up the

r

e

c

e

iv

e

r

.

•

Press

the

Speaker button.

•

Press

the

Headset button.

•

Press

a

green

line

button

(to

place

a call) or a

red flashing

line

button

or

the

Answer

softkey

(to

answer

a

call)

.

If

you

are

on a call and

another

call

comes

in,

choose

one of the

following

options

:

•

Press

the

Answer

so

ft

k

e

y

.

(

P

r

e

ss

the Ignore softkey

to

ignore

the

inc

o

mi

ng

call.)

•

Press

the

flashing red

line

button.

The call in

progress

is

put

on hold and the

incoming

call is

answer

e

d

.

To

return

to the first call,

press

the

flashing red

line

button,

or

s

e

l

e

ct

the call on

the

screen

using the Up Arrow or Down Arrow key and

press the Resume

so

ft

k

e

y

.

Using

Dial

A

s

sist

anc

e

If

dial

assistance

is

enabled, when placing

call

s

,

youʼll

see

a list of

clo

s

ely-mat

che

d

phone numbers

on the

screen

a

f

t

e

r

you

begin

dialing.

If

you

want

to

choose

one

of

these

numb

e

rs

:

STEP

1 Use

the

navigation button

to

s

cr

o

ll

down

and highlight a

phone number

on

the LCD

sc

r

e

en

.

STEP

2 Press

the

Se

l

e

c

t

button

or Dial to

complete

the

cal

l.

See “Enabling

Dial

A

s

sist

anc

e

,

”

for

more information

on

ena

b

li

ng

this

f

e

at

ur

e.

Adjusting

Call

V

o

lume

and Muting

Adjusting

Call

V

o

lume

To

adjust

the

volume

while you

are

on a call,

press

+ on the

Vo

l

u

m

e

button

t

o

increase

the volume, or

press

- to

decrease

the volume.

Press

Sa

v

e

.

Pressing

the

Vo

l

u

m

e

button

while not on a call

adjusts

the

volume

of the

pho

n

e

ʼ

s

ring

e

r

.

Using Mute

To

mute

the

phone

micr

opho

ne

,

sp

eak

e

r

,

or

headset microphone, press

the

Mut

e

button

on the

phone.

The

button

lights

red. Press

the

Mute button again

to

unmut

e.

Putting a

Call on

Hold

To put a call on hold,

press

the Hold

button.

A

s

e

r

i

e

s

of

beeps indicates

the call

is

on

ho

ld

.

!

8!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Cisco!Spa!525!User!Guide!V7.11!

Resuming a Call

To

resume

the call,

press

the

flashing red

line

button

for the call.

If

you

ha

v

e

multiple

cal

l

s

,

all calls

are put

on hold

except

the

active call.

Ending a Call

To

end

a

call:

•

If

you

are

using the

hands

e

t

,

hang up.

•

If

you

are

using the

sp

eak

e

rphon

e

,

press

the

Speaker button.

Transferring Calls

You can

perform

two

types

of

transf

ers

:

•

Attended—You

call the

person

to

whom

you

are transferring

the call

and

speak

to

them

b

e

f

o

r

e

transferring

the

call.

• Blind—You

transfer

the call

without speaking

to the

other party

to which

y

o

u

are

transferring

the

call.

Performing

an

A

t

tende

d

T

ransf

er

STEP

1

During an

active

call, or a call on hold,

press

Tr

a

n

s

f

e

r

.

STEP

2

Ei

ther

:

•

Enter

the

number

to which you

want

to

transfer

the call;

or

•

Press Directory

and

either choose

a

number

from the

personal

dir

e

ct

or

y

.

STEP

3 Press

Dial or wait a

few

s

e

c

o

n

d

s

.

The call is

placed

on hold and a

new

line

is

opened

to dial the

numb

e

r

.

STEP

4

Do one of the

f

o

llowing

:

• To

transfer

the call

without waiting

for the

other person

to

answe

r

,

pr

e

ss

Transfer

a

f

t

e

r

the call

begins

to ring and

hang

up.

If

you

hang

up

b

e

f

o

r

e

the

second

call

rings

,

the

transfer

fails and the first call is

dis

c

onne

ct

e

d

.

If

y

o

u

misdial,

press

the

second

line

button again

to

r

e

c

e

iv

e

a dial

t

o

ne.

• To

transfer

a

f

t

er

speaking privately

to the

other person, press Transfer

at

any

time

dur

i

ng

the

c

o

n

v

ers

a

tion.

Performing

an

Unattended

(Blind)

T

ransf

er

STEP

1

During an

active

call,

press

Blin

dXf

e

r

STEP

2 Enter

the

number

to which you

want

to

transfer

the call and

press

Di

al

.

The call

is

transferred

with no

further action required

on your

par

t

.

Re

di

aling

To

redial

a

numb

e

r

:

STEP

1 Press

the Redial

button

and

select

the

desired

numb

e

r

.

STEP

2

(Optional)

Press

EditDial to

select

a

number

and modify it (for

example,

to

add an

area

c

o

d

e

)

.

STEP

3

Lift the

handset

or

press

Dial to

select

a

numb

e

r

.

The

number

is

auto

matically

diale

d

.

!

Cisco!Spa!525!User!Guide!V7.11!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!9!

Viewing

and Returning Missed Calls

The LCD

screen

on your IP

phone notifies

you if a call

came

in that

was

unanswered.

(You can also turn off this

f

e

atur

e

-

see

the

“Turning the

Mis

s

e

d

Calls

Shortcut

On

and

Off”

Returning a Missed Call

To

return

a

missed

ca

ll:

•

If

the LCD

screen shows

a

missed

call,

press

the Call Rtn

button

to

return

the

call.

•

If

the LCD

screen does

not

show

a

missed

call, you can

return

a call from

the

Missed

Call

list

.

See “Viewing a List

of

Missed Calls”

.

Choose the

call you

want

to

return

and

press

Di

al

.

NOTE

If

the call

was

from a long

distance number

or an

outside

line

,

you may

have

to

e

d

it

the call

b

e

f

o

r

e

returning

it

.

Press

the Edit

button

to

edit

the call and

use

the

soft

k

e

y

buttons

and

keypad

to

edit

the

numb

e

r

.

Viewing a

List of

Missed Calls

To view a list of all

missed

calls

:

•

If

the LCD

screen shows

a

missed

call,

press

the

Miss softkey

to view a list

of

missed

calls

.

•

If

the LCD

screen does

not

show

a

missed call:

a.

Press

the

Setup

but

t

on

.

b. Scroll to Call

H

i

s

t

o

r

y

and

press Se

l

e

c

t

.

c. Scroll to

Mi

ss

e

d

Calls and

press Se

l

e

c

t

.

You can do one of the

f

ollo

wing

:

•

Press

Dial to dial the

number

that

called

y

o

u.

•

Press

EditDial to

edit

the

number

b

e

f

o

r

e

calling

it,

then

press

Dial.

•

Press

the

Option softkey

and

choose

one of the

f

ollowing

:

-

De

l

e

t

e

E

n

t

r

y

—D

e

l

e

t

e

the

entry

from the

Missed

Calls

list

.

-

De

l

e

t

e

Li

s

t

—D

elet

e

all

entries

from the

Missed

Calls

list

.

-Add to

Address Book—Add

the

entry

to your

personal address

b

o

ok

.

!

Turningthe Missed Calls Shortcut

On

and

O

ff

This

option controls

the

M

i

ss

e

d

Call

notif

i

cation

that

appears

on your LCD

s

c

r

e

en

when

you

miss

a call. To

access

this

option:

STEP

1

Press

the

Setup

but

t

on

.

STEP

2

Scroll to User

Preferences

and

press Se

l

e

c

t

.

STEP

3

Select

Call

Pr

ef

erenc

e

s

.

STEP

4

Scroll to

Miss

Call

Shor

t

c

ut

.

STEP

5

Press

the Right Arrow

key

to turn the

f

eatur

e

on and

press

the

Save

so

ft

k

e

y

.

Forwarding Calls

You can

forward

all

calls

,

forward

calls

when

the

phone

is

busy

or

forward

cal

l

s

when

there

is no

answe

r

.

You can also

set

call

forwarding options

from your

P

C

using the IP

Phone Web Int

e

r

f

ac

e

;

see

the

“Configuring

Call

Forwarding”

.

!

10!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Cisco!Spa!525!User!Guide!V7.11!

To

forward

calls

:

STEP

1 Press

the

Setup

but

t

on

.

STEP

2

Scroll to User

Preferences

and

press Se

l

e

c

t

.

STEP

3 Select

Call

Pr

ef

erenc

e

s

.

STEP

4 Under

C

a

ll

F

o

r

w

ar

ding

,

press

the Right Arrow

key

to turn call

forwarding

on

and

press

the

Save

so

ft

k

e

y

.

See

the

following sections

for

information

on the

types

of call

f

o

r

w

ar

ding.

Forwarding Calls

to

a Single

Numb

e

r

STEP

1

In the Call

Preferences

s

cr

ee

n

,

s

cr

o

ll

to

Forward

All

N

u

m

b

e

r

.

STEP

2 Enter

a

number

to which to

forward

all

calls

;

for

example,

your

voice

m

a

il

b

o

x

,

another

extension,

or an

outside

line.

If

forwarding

calls to an

outside

line,

be

sur

e

to

enter

any

access

and

area codes

r

e

q

u

i

r

ed

.

TIP

If

you

need

to

enter

a

URL,

press Option

and

choose

I

nput

I

P

b

e

f

o

r

e

entering

the

call

fo

r

w

a

r

d

i

n

g

i

n

fo

r

m

a

t

i

o

n

.

STEP

3 Press

Sa

v

e

.

Forwarding Calls When

Your

Phone

is

Busy

STEP

1

In the Call

Preferences

s

cr

ee

n

,

s

cr

o

ll

to

Forward Busy

N

u

m

b

e

r

.

STEP

2 Enter

“vm”

for

voice

mail, or a

number

to which to

forward

all

call

s

;

for

e

x

am

ple,

another

extension,

or an

outside

line.

If

forwarding

calls to an

outside

line,

be

sur

e

to

enter

any

access

and

area codes

r

e

q

u

i

r

ed

.

STEP

3 Press

Sa

v

e

.

Forwarding Calls When

You

D

o

n

ʼ

t

Answer

the Phone

STEP

1

In the Call

Preferences

s

cr

ee

n

,

s

cr

o

ll

to

Forward

No Ans

Numb

e

r

.

STEP

2 Enter

“vm”

for

voice

mail, or a

number

to which to

forward

all

call

s

;

for

e

x

am

ple,

another

extension,

or an

outside

line.

If

forwarding

calls to an

outside

line,

be

sur

e

to

enter

any

access

and

area codes

r

e

q

u

i

r

ed

.

STEP

3 Press

Sa

v

e

.

Delaying

Call

Forwarding When

You

D

o

n

ʼ

t

Answer

the Phone

STEP

1

In the Call

Preferences

s

cr

ee

n

,

s

cr

o

ll

to

Forward

No Ans

D

ela

y

.

STEP

2 Enter

the

number

of

seconds

to

delay forwarding calls

,

if

there

is no

answer

at

y

o

ur

phone.

STEP

3 Press

Sa

v

e

.

Stopping

Call

For

w

ar

ding

To

stop forwarding

calls

:

STEP

1 Under

C

a

ll

F

o

r

w

ar

ding

,

press

the Right Arrow

key

to turn call

forwarding

Of

f

.

STEP

2 Press

the

Save

so

ft

k

e

y

.

!

Cisco!Spa!525!User!Guide!V7.11!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!11!

Setting

Do Not

Disturb

Use

the Do Not Disturb

f

e

atur

e

to

prevent incoming

calls from ringing your

phone.

If

you

have voice

mail

c

o

nfigur

e

d

,

incoming callers immediately reach voice

mail. If

voice

mail is

not

configured, callers hear

a

busy

signal or

me

ss

age.

You can also

set

Do Not Disturb from your PC

using

the IP

Phone Web Int

e

r

f

ac

e

;

see

the

“Setting

Do Not

Disturb”

.

To

set

Do Not Disturb,

choose

one of the

following

options

:

•

Press the

Do Not

Disturb softkey

on your

phone.

The LCD

screen

indicates that

Do Not Disturb is

turned

on for your

phone

;

or

•

Press

the

Setup button

and

select

User

Pr

ef

erenc

e

s

.

Then:

STEP

1 Choose

Call

Pr

ef

erenc

e

s

.

STEP

2

Scroll to Do Not

Disturb

.

STEP

3 Press

the Right Arrow

key

to turn Do Not

D

i

stur

b

on

.

STEP

4 Press

Sa

v

e

.

To turn off Do Not Disturb,

choose

one of the

following

o

p

tions

:

•

Press

the Clr DND

softkey

on your

pho

n

e

;

or

•

Press

the

Setup button

and

select

User

Pr

ef

erenc

e

s

.

Then:

STEP

1 Choose

Call

Pr

ef

erenc

e

s

.

STEP

2

Scroll to Do Not

Disturb

.

STEP

3 Press

the Right Arrow

key

to turn Do Not

D

i

stur

b

Of

f

.

STEP

4 Press

Sa

v

e

.

Picking

Up

a Call

You can pick up a call that is ringing at

another extension. Depending

on the

wa

y

your

phone network

is

c

o

nfigur

e

d

,

you can pick up a call ringing at any

e

x

t

e

nsion,

or you may

have

a

group

of

phones configured where members

of the

group can

pick up a call

ringing at any

group memb

er

ʼ

s

phone.

To

pick up a call ringing at an extension in your

gr

oup:

STEP

1 Press

GrPickup

.

The

phone displays

any

extensions

in the

group

that

have ringing

calls

.

STEP

2 Choose

the call you

want

to pick up and

press Dial

.

To pick up a call ringing at any

e

x

t

e

nsion:

STEP

1 Press

the

Pickup button.

STEP

2 Enter

the

extension number

of the

phone

from which you

are

p

i

cking

up the

call

and

press Dial

.

STEP

3 Select

the call from the list and

press

Dial

aga

i

n.

Parking a Call

You can

“park

”

a call on a

designated

line so that

another person

in your

c

ompan

y

can

pick up the call. The call is

active

until it is

“unpark

e

d

”

or the

caller hangs up.

NOTE Not all

phone systems support

call

park

.

If

this

f

e

atur

e

is not

working, check with

your

phone

administrat

o

r

.

!

12!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Cisco!Spa!525!User!Guide!V7.11!

To

park

a

c

a

ll

:

STEP

1

While on an

active

call,

press

the Park

button.

STEP

2 Enter

a

number

to

identify

the park

line

and

press

Dia

l

.

The

park

line

number

do

e

s

not

correspond

with an

actual phone extension

nu

mb

e

r

.

You can

p

i

ck

any

easily-

remembered

numb

e

r

.

The call is then

parked

on that

line

,

and the

caller hears

“

o

n

hold”

music

or

me

ss

age

s

.

STEP

3

You or

another person

must then

“unpark

”

the

call.

To

unpark

a call, you can

either use

the

Unpark button

(if

you know the park

line

numb

e

r)

,

or view a list of

parked

calls and

unpark

it from the

list

.

To

unpark

if you know the park line

numb

e

r

:

STEP

1 Press

the

Unpark

but

t

on.

STEP

2

Enter the

number identifier

of the park line (for

example,

the

number

that

was

entered

in

Step

2 of

“parking

a call.”)

STEP

3 Press Dial

.

The call is

picked

up on your

phone.

To view a list of

parked

calls (and

unpark

from the

list)

:

STEP

1 Press

the

Setup

but

t

on

.

STEP

2 Select

Status

.

STEP

3

Scroll to Call Park

Status

and

press

Sel

e

c

t

.

STEP

4 Choose the parked

call you

want

to

r

e

t

r

i

e

v

e

and

press

Unpark

.

Placing a Three-Way Conference Call

To

initiate

a

conference

ca

ll:

STEP

1 Press

the Conf

button during

an

active

call. The first call is

placed

on hold,

a

second line

i

s

op

ened

,

and you

hear

a dial

t

o

ne.

STEP

2

Dial the

second

p

e

rs

on

ʼ

s

telephone

numb

e

r

.

STEP

3 Press

the Conf

button

again.

All

three parties are connected

in the

conference call.

When

you

hang

up, the

other

two

parties are

disc

onne

ct

e

d

.

To

keep

the

other

parties

in a call, but

disconnect

y

o

urs

e

lf

from the call,

press

Join

.

To

conference

two

active

calls on your

phone

:

STEP

1

On one of the

active

calls

,

press

Co

nf

L

x

.

If

you

have

two

active

line

s

,

the calls

ar

e

conferenced.

If

you

have more

than two

active

line

s

,

you must

s

c

r

o

ll

to

choose the

line

you

want

to

conference

in.

STEP

2 Press Se

l

e

c

t

.

Usingthe Phone

Dir

e

c

t

orie

s

The

Cisco

SPA

525G/525G2

IP

phone provides several different types

of

phone

dir

e

ct

orie

s

,

depending

on the

phone model

and

what

the

phone administrator

has

set

up for the

c

o

m

p

an

y

.

In

general,

the

phones provide

the

following types

of

dir

e

ct

orie

s

:

•

Personal Address Book—The personal directory provides

a

place

for you

t

o

store

and view

frequently dialed

numb

e

rs

.

You can also dial

numbers

fr

om

the

dir

e

ct

or

y

.

!

Cisco!Spa!525!User!Guide!V7.11!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!13!

•

Corporate Directories—Depending

on your

phone network

c

o

nfiguration,

you

may

have

one or

more

of the

following

directories

a

v

ailable

:

-

Corporate Directory

(XML)

-

Corporate

Dir

e

ct

or

y

-

Directory

and

press Se

l

e

c

t

.

STEP

3 Choose

the

type

of

search

to

perform

and

press Se

l

e

c

t

:

•

Simple Search: Enter

a last

name

and

press

Sea

r

c

h

.

A first

name

may

b

e

required

if too

many results are

found for the last

na

me.

•

Advanced Search:

The fields

available

in

advanced search depend

on

y

o

ur

system configuration. Enter information

into the

f

i

eld

s

and

press

Sea

r

c

h

.

STEP

4

In the

r

e

sults

,

press

Dial to dial the

c

ontact

,

or

choose

one of the

other

options

.

!

Cisco!Spa!525!User!Guide!V7.11!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!15!

Usingthe

Call

History

List

s

Viewing the

Call

History

List

s

To view the Call History

lists

:

STEP

1 Press

the

Setup

but

t

on

.

STEP

2

Scroll to Call

H

i

s

t

o

r

y

and

press Se

l

e

c

t

.

STEP

3 Select

the Call History list you

want

to

view

.

Available

Call History lists

ar

e

:

•

All

C

a

ll

s

—Shows

all calls

plac

e

d

,

r

e

c

e

iv

e

d

,

and

missed

on the

phone.

•

Missed

C

a

ll

s

—Shows

the last 60

missed

calls

.

•

Re

c

e

i

v

e

d

Ca

ll

s

—Shows

the

caller

ID

of the last 60

answered

calls

.

•

Placed

Ca

ll

s

—Shows

all calls

placed

from the

phone.

STEP

4 Press Se

l

e

c

t

to view the

list

.

Deleting a

Call

History List

STEP

1

Press

the

Setup

but

t

on

.

STEP

2

Scroll to Call

H

i

s

t

o

r

y

and

press Se

l

e

c

t

.

STEP

3

Scroll to the Call History list you

want

to

delet

e

.

STEP

4

Press Option

and

select Delete

L

i

s

t

.

STEP

5

Press

OK to

delete

the

list

.

Calling from the

Call

History

List

s

To dial a

number

from one of the Call History

lists

:

STEP

1 Choose

the

call.

STEP

2 Press Dial

.

NOTE

If

the call

was

from a long

distance number

or an

outside

line

,

you may

have

to

e

d

it

the call

b

e

f

o

r

e

dialing

it

.

Press

the EditDial

button

to

e

d

i

t

the

call and

use the

s

o

f

t

k

e

y

buttons

and

keypad

to

edit

the

numb

e

r

.

Deleting

an

Entry from the

Call

History

List

s

STEP

1

In the call

history

list

,

choose

the

call.

STEP

2

Press Option

and

select Delete

E

n

t

r

y

.

STEP

3

Press

OK

.

Saving a

Call

History

List

Number

to Your

Dir

e

c

tor

y

STEP

1

In the call

history

list

,

choose

the

call.

STEP

2

Press Option

and

select

Add to

Address

B

o

ok

.

STEP

3

Press

Se

l

e

c

t

.

The

Address

Book

entry screen

app

ears

.

STEP

4

Edit the

information

(if

desired)

and

press Save

ag

ain

.

The

entry

is

added

to

y

o

ur

dir

e

ct

or

y

.

!

16!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Cisco!Spa!525!User!Guide!V7.11!

Logging

In

and Logging

Out of Your

Phone

After

y

o

uʼ

v

e

set

a

pas

s

wor

d

,

you can log in and out of your

phone.

L

o

gging

out

leaves

the

phone locked so

that no one can

access

the

dir

e

ct

or

y

,

call

his

t

or

y

,

us

er

pr

ef

er

ence

s

,

and

other

f

eatur

e

s

on your

phone.

If

you

are

in a

menu

(for

e

x

ample

,

Di

r

e

ct

ories

)

and

are

not

logged

i

n

,

the

syst

em

prompts

you for your

pas

s

wor

d

.

Enter

your

password

and

press

Lo

g

i

n.

To log in

through

the

Administration menu:

STEP

1 Press

the

Setup

but

t

on

.

STEP

2

Scroll to

D

e

v

i

c

e

Administration

and

press Se

l

e

c

t

.

STEP

3

Scroll to Login and

press Se

l

e

c

t

.

STEP

4 Enter

your

password

and

press

Lo

g

i

n

.

A

cc

e

ss

ing

V

o

ic

em

ail

To

access

v

o

i

c

e

m

a

il

,

press the Messages button

on your

phone.

Your

pho

n

e

administrator should configure

your

phone

with the

correct voicemail number

s

o

that

pressing

the

Messages button automatically

dials your

voicemail

syst

em.

If

you

need

to

change

the

number

for your

voicemail

(for

example,

if your

phone is

not

part

of a

Cisco

SPA

9000

Voice

System

and you

have external

v

oicemail)

,

perform

the

following

st

e

p

s

:

STEP

1 Press

the

Setup

but

t

on

.

STEP

2

Scroll to User

Preferences

and

press Se

l

e

c

t

.

STEP

3

Scroll to Call

Preferences

and

press Se

l

e

c

t

.

STEP

4

Scroll to

Vo

i

c

e

M

a

il

.

STEP

5

Enter the

number

to dial for

voicemail.

For a

Cisco

SPA

9000 Voice System,

this

is

normally

“vm

m

.”

For an

external system, enter

the

phone

num

b

e

r

,

including

an

y

dig

i

ts

you

must dial to

reach

an

outside line.

TIP To

enter

digits

,

press Option

and

choose

I

nput

Nu

m

.

To

clear

the field of a

pr

evious

en

try

,

press Option

and

choose

Cl

ear

.

STEP

6 Press

Sa

v

e

.

Creating and Using Speed

Di

als

You can

create speed

dials

as

s

i

gne

d

to a

numb

e

r

,

that

,

when pressed on

the

keypad,

dials the

number assigned

to

it

.

You can

have

up to 8 of

the

s

e

speed

dials

.

Each

speed

dial can

be

a

phone

num

b

e

r

,

IP

address

or

UR

L

.

C

r

ea

t

i

n

g

N

u

m

e

r

i

ca

l

Speed

D

i

a

l

s

STEP

1 Press

the

Setup

but

t

on

.

STEP

2

Scroll to

Speed

Dials and

press Se

l

e

c

t

.

STEP

3

For a

new speed

d

i

al

,

s

c

r

o

ll

to

select

an

unused speed

dial

l

o

cation

(2

through

9

)

.

You can

have

up to 8

speed

dials

(location

1 is

reserved

for

voice

mail)

.

To

edit

a

previously existing

speed

dial,

select

it

.

STEP

4 Press

Ed

i

t

.

STEP

5 Enter

the

name

and

phone number

for the

speed dial.

TIP To

select

a

contact

from the

Address

B

o

ok

,

press Option

and

select.

Se

l

e

c

t

f

r

o

m

Address

B

o

ok

.

Scroll to

choose

the

contact

and

press Se

l

e

c

t

.

STEP

6 Press

Sa

v

e

.

!

Cisco!Spa!525!User!Guide!V7.11!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!17!

To

call one of your configured speed dial

numbers

,

choose one of the following

op

tio

n

s

:

•

Press

the line

button

that has

been configured as

a

speed dial.

•

Open

a

phone

line and

press

the

number

for the

speed

dial, then wait a

f

e

w

seconds

or

press

Dia

l

.

•

Press

the

Setup

but

t

on

,

select Speed

D

i

a

l

,

choose

the

numb

e

r

,

and

process

Dia

l

.

Customizing

Your LCD

S

c

r

e

en

You can

customize

your LCD

screen

in the

ways described

b

e

low

.

Changing the

LCD

Screen

C

o

n

t

rast

To

adjust

the

contrast

of the LCD

s

c

r

e

en:

STEP

1 Press

the

Setup

but

t

on

.

STEP

2

Scroll to User

Preferences

and

press Se

l

e

c

t

.

STEP

3

Scroll to

Screen Preferences

and

press Se

l

e

c

t

.

STEP

4

Scroll to

Display

B

r

ight

ne

ss

.

The

default contrast

is 15.

Enter

a

number

between 1

(lowest)

and 15

(greatest)

to

change

the

contrast

.

STEP

5 Press

Sa

v

e

.

Setting the Screen Backlight Timer

You can

set

a timer for your

screen so

that your LCD

screen becomes

dark

a

f

t

e

r

a

specified

time

when

the

phone

is

idle.

STEP

1 Press

the

Setup

but

t

on

.

STEP

2

Scroll to User

Preferences

and

press Se

l

e

c

t

.

STEP

3

Scroll to

Screen Preferences

and

press Se

l

e

c

t

STEP

4

Scroll to

B

a

ck

light

.

Press

the Right Arrow

key

to

choose

On

,

which

means

that

the

darkening

f

e

atur

e

is

enable

d.

STEP

5

Scroll to

Backlight

T

i

me

r

.

Enter

the

number

of

seconds

b

e

f

o

r

e

the

display should

shut

off

a

f

t

e

r

the

phone

is

idle

.

STEP

6 Press

Sa

v

e

.

Configuring

the Phone Screen Saver

You can

enable

your

pho

n

e

ʼ

s

screen saver

and

specify

i

t

s

appearance

and

the

amount

of time for the

phone

to

be

idle

b

e

f

o

r

e

it

b

e

gins

.

To

configure

your

screen

s

a

v

e

r

:

STEP

1 Press

the

Setup

but

t

on

.

STEP

2

Scroll to User

Preferences

and

press Se

l

e

c

t

.

STEP

3

Scroll to

Screen Preferences

and

press Se

l

e

c

t

.

STEP

4

With

Screen Saver

highl

i

ght

e

d,

press

the Right Arrow

key

to

choose

On

.

STEP

5

Scroll to

Screen Saver

Se

tt

i

n

g

s

and

press

the Right Arrow

key

to

choose the

set

ti

n

g

s

:

•

Screen Saver Type—Choose

fr

om:

- Black

Background—Displays

a

black

s

c

r

e

en.

- Gray

Background—Displays

a

gray

s

c

r

e

en.

-

Black

/

Gra

y

Rotation—The screen incrementally cycles

from

black

t

o

gra

y

.

-

Picture Rotation—The screen rotates through available

pictures that

your

phone administrator

has

made available

on the

phone.

- Digital

Frame—Shows

the

background

pictur

e.

•

Trigger Interval—Enter

the

number

of

seconds

that the

phone remains idle

before

the

screen saver

turns

on.

•

Refresh Interval—Enter

the

number

of

seconds

b

e

f

or

e

the

screen

s

a

v

er

should refresh

(if,

for

example,

you

chose

a

rotation

of

pictur

e

s

)

.

!

18!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Cisco!Spa!525!User!Guide!V7.11!

STEP

6 Press

Sa

v

e

.

Changing the Phone

W

a

llp

ap

er

You can

change

the

background picture

on your

phone

to one

stored

in the

phone,

or to

one on a USB

memory device attached

to the

phone.

If

you

are going

to

use

a

picture

from the USB

memory device, perform

the

following

st

ep

s

:

STEP

1 Connect

a USB

storage device

to your

P

C

.

STEP

2 Create

a

directory named

“

pi

ctu

r

e

s

”

on the USB

device

and

copy

the

image

file

s

into that

dir

e

ct

or

y

.

Image files

must

be between

30K and

300K in

siz

e

.

The

pho

n

e

can only

read

45

images

from the USB

devic

e

.

STEP

3 Remove the

USB

dev

i

c

e

from your PC and

i

n

s

e

r

t

it into the USB slot on

the

Cisc

o

SPA

525G/525

G2.

To

change

the

background picture

on your

phone

:

STEP

1 Press

the

Setup

but

t

on

.

STEP

2

Scroll to User

Preferences

and

press Se

l

e

c

t

.

STEP

3

Scroll to

Screen Preferences

and

press Se

l

e

c

t

.

STEP

4

Scroll to

Wa

ll

p

a

p

e

r

.

Press

the Right Arrow

key

to

select

an

image

to

use as the

wallpap

e

r

.

STEP

5 Use

the

navigation arrows

to

choose

an

i

m

age.

Press

Se

l

e

c

t

to

choose

the

im

ag

e,

or to

preview

how

the

i

mag

e

will look on your

p

h

one

,

select

the

image

and

pr

e

ss

Vi

e

w

.

Press

Se

l

e

c

t

to

choose

the

image,

or

use

the

Pr

evious

,

Ne

x

t

,

and Back

ke

y

s

.

STEP

6 Press

Sa

v

e

.

Using

Ring

T

o

ne

s

Each

extension

of your

phone

can

have

a

different

ring

t

o

ne.

To

change

a ring

t

o

ne

:

STEP

1 Press

the

Setup

but

t

on

.

STEP

2

Scroll to User

Preferences

and

press Se

l

e

c

t

.

STEP

3

Scroll to Audio

Preferences

and

press Se

l

e

c

t

.

STEP

4

Scroll to the

extension

for which you

want

to

select

a ring

tone

and

press

the

Right

Arrow

ke

y

.

STEP

5

Scroll

through

the ring

tones

and

press

Play to play the

highl

i

ght

e

d

ring

tone.

Pr

e

ss

Se

l

e

c

t

to

choose

the

highlighted

r

i

ngt

o

ne

for that

e

x

t

e

nsion

.

A

cc

e

ss

ing

Weather and News

on Your

Phone

You can

access some pre-configured weather

and

news web services

on your IP

phone

(if

enabled

by your

phone

admini

s

t

r

a

t

o

r

)

.

To

access these

s

e

r

v

i

c

es

:

STEP

1 Press

the

Setup

but

t

on

.

STEP

2 Select Web

Applic

at

ion

s

.

STEP

3 Select the type

of

ser

v

ice.

A

cc

e

ss

ing

Weather

Inf

o

rm

a

t

ion

You can view

weather information

for a

maximum

of

three

citie

s

.

To

add

a

cit

y

:

STEP

1

In the

Web Applications screen, select

We

a

t

h

e

r

.

!

Cisco!Spa!525!User!Guide!V7.11!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!19!

STEP

2 Press

Add

.

STEP

3 Enter

the city

name

or zip

code,

and

press Se

a

r

c

h

.

STEP

4 Select

the city from the list of

results

and

press

Add

.

To

v

i

e

w

a

c

i

t

y

:

STEP

1

In the

Web Applications screen, select

We

a

t

h

e

r

.

STEP

2 Weather inf

o

r

m

at

i

o

n

for the

first entry

in the list of

cit

i

e

s

i

s

displayed.

To view

other

cities

on the

list

,

press

List and

select

the

cit

y

.

Then

press

Vi

e

w

.

TIP

Press Refresh

to

update weather

i

n

f

o

rmati

o

n

when

v

i

ewing

the

weather

screen.

To

edit

the list of

citie

s

:

STEP

1

In the

Web Applications screen, select

We

a

t

h

e

r

.

STEP

2

To

move

e

n

t

r

i

e

s

up

or

down

in

the

li

s

t

or

d

e

l

e

t

e

an

e

n

t

r

y

,

s

e

l

e

c

t

the

city you

want t

o

mov

e

,

press

Op

tion

,

and

choose Move

U

p

,

Move

D

o

w

n

,

or

De

le

t

e

.

Ac

c

e

ss

i

n

g

N

e

w

s

•

Loc

a

l

•

Wo

r

l

d

•

Fi

n

a

n

c

e

•

Sp

or

ts

•

Po

li

t

i

c

s

STEP

3 Press Se

l

e

c

t

to bring up the list of

articles

and

use

the Up and Down Arrow

keys

to

s

c

ro

ll

through

t

h

e

m

.

STEP

4 Press

View

to

read

an article, using the Down Arrow

key

to

s

c

ro

ll

through

t

h

e

article.

Press

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