Cisco 8811 User manual

Your Phone
•The Cisco IP Phone 8800 Series, on page 1
•New and Changed Features, on page 2
•Phone Setup, on page 6
•Sign into Your Extension from Another Phone (Extension Mobility), on page 9
•Sign in to a Phone as a Guest, on page 9
•Coworker Line Status, on page 10
•Phone Web Page, on page 14
•Buttons and Hardware, on page 15
•Energy Savings, on page 21
•Additional Help and Information, on page 21
The Cisco IP Phone 8800 Series
The Cisco IP Phones 8811, 8841, 8845, 8851, 8861, and 8865 deliver easy-to-use, highly-secure voice
communications.
Table 1: Cisco IP Phone 8800 Series Major Features
886588618851884588418811Features
ColorColorColorColorColorGrayscaleScreen
221000USB Ports
Your Phone
1

886588618851884588418811Features
YesYesNoNoNoNoWi_Fi
YesYesYesYesNoNoBluetooth
YesYesYesYesNoNoCisco
Intelligent
Proximity
332000Key Expansion
Modules
To use the phone, the phone needs to be connected to a network and configured to connect to a call control
system. The phones support many functions and features, depending on the call control system. Your phone
might not have all functions available, based on the way your administrator has set up the phone.
Feature Support
This document describes all the features that the device supports. However, not all features may be supported
with your current configuration. For information on supported features, contact your service provider.
New and Changed Features
New and Changed for Firmware Release 11.2(3)SR1
New and Changed SectionsRevisions
Onboard Your Phone with Activation Code, on page
7
Added new task to support Activation Code
Onboarding.
New and Changed for Firmware 11.2(3)
New and Changed SectionsRevisions
Search for a Contact in Multiple DirectoriesAdded a new task on contact search in multiple
directories
Set up the Profile AccountUpdated the topic on profile account setup to support
resync profile with the SIP credentials or the login
credentials
Coworker Line Status, on page 10Update the topic to support monitoring phone lines
for coworkers
Activate or Deactivate Monitoring of the BLF List,
on page 11
Added a new task to support activating and
deactivating the monitoring of BLF list
Your Phone
2
Your Phone
Feature Support

New and Changed SectionsRevisions
Configure Monitoring of an Individual Line, on page
12
Added a new task to support the configuring the
monitoring of an individual line
Remove the Feature Configured on a Line Key, on
page 13
Added a new task to support removing the feature
that is configured on a Line Key
Cisco IP Phone Key Expansion Module Setup
Overview
Key Expansion Module Buttons and Hardware
Column Modes
Key Expansion Module Power Information
Allocate a Key Expansion Module Type with the
Phone Menu
Added updates to support MPP 88xx 8851/8861 and
8865 Key Expansion Module
Set Up a Wi-Fi Profile from the Phone
Set Up a Wi-Fi Profile from the Phone Web Page and
the XML Provisioning Server
Turn the Wi-Fi On or Off from the Phone Web Page
Turn the Wi-Fi On or Off from Your phone
Connect the Phone to a Wi-Fi Manually
Delete a Wi-Fi Profile
Change the Order of a Wi-Fi Profile
Scan and Save a Wi-Fi Network
Add new task to support Wi-Fi management and
Wi-Fi profile
Accessibility with Voice Feedback
Enable Voice Feedback
Adjust Voice Speed
Adjust Voice Volume
Voice Feedback
New and Changed for Firmware Release 11.2(1)
New or Changed SectionsRevisions
Add Multiple Locations for a BroadWorks XSI UserAdded a new topic to support multiple locations
(anywhere) for a BroadWorks XSI user
View Your Recent CallsUpdated the topic with the new Display recents from
option to support XSI call logs improvement
View Calls Logs from BroadWorks XSI ServerAdded a new topic to support XSI call logs
improvement
Your Phone
3
Your Phone
New and Changed for Firmware Release 11.2(1)

New or Changed SectionsRevisions
Return a Recent CallUpdated the topic with the new Missed softkey to
support XSI call logs improvement.
Silence an Incoming CallAdded a new topic to support DND and call forward
indication for a non-selected line
Forward Calls
Turn On Do Not Disturb
Updated the topic with icons for call forwarding and
DND to support DND and call forward indication for
a non-selected line
Block Caller IDUpdated the topic to support XSI caller ID blocking
Set up the Profile AccountAdded a new topic to support username and password
collection on HTTP authentication challenge
Change the RingtoneUpdated the menu navigation for ringtone setting to
support audio equalizers to customize audio for
handset and headset (acoustic audio)
Specify an Audio Device for a CallAdded a new topic to support audio equalizers to
customize audio for handset and headset (acoustic
audio)
Adjust Sidetone Gain.
Adjust the Microphone Gain
Test the Microphone.
Tune the Speaker.
Added new topics to support audio equalizers to
customize audio for handset and headset (acoustic
audio)
Change the Screen SaverUpdated the topic to support screen saver type lock
removal
Executive Calls
Executive Assistant Calls
Executive Settings
Executive Assistant Settings
Added new sections to support executive and assistant
phones
New and Changed for Firmware Release 11.1(2)
Updated SectionRevision
Make an Emergency CallEmergency Call Support
Your Phone
4
Your Phone
New and Changed for Firmware Release 11.1(2)

Updated SectionRevision
Important Headset Safety Information
Cisco Headset 500 Series Setup
Adjust Your Headset Bass and Treble
Adjust Your Headset Microphone Volume
Adjust Your Headset Speaker Feedback
Test Your Headset Microphone
Replace Your Cisco Headset Ear Pads
Cisco Headset 531 and Cisco Headset 532
Administrators enable and disable this feature. For
information about this feature, see Reverse Name Lookup
for Incoming and Outgoing Calls.
Reverse Name Lookup
New and Changed for Firmware Release 11.1(1)
Updated SectionRevision
Adjust the Phone Screen BrightnessAdjust Contrast Slider
Record a CallCall Recording Support
Call Center FeaturesCall Center Support
Buttons and Hardware, on page 15Cisco IP Phone 8845 and 8865
Instant Message and Presence Contacts
Presence
Make a Call to an IM and Presence Contact
Change Your Presence State
Instant Message and Presence Contacts
Presence
Secure CallsSecure Call
Video CallsVideo Calls
View Your Recent CallsXSI Call Logs - Server All Calls menu
New and Changed Features for Firmware Release 11.0(1)
Updated SectionRevision
Use the Line in Focus for Speed-Dial CallsConfigure a line key to perform a speed dial
either with a VID or without a VID
Use the Line in Focus to Check Speed-Dial CallsPerform a check to confirm whether the call is
made with the current focusing line
Your Phone
5
Your Phone
New and Changed for Firmware Release 11.1(1)

Updated SectionRevision
Phone Behavior with Voicemail Setting
Phone Behavior with Voicemail and Missed Call
Configuration Setting
Configure missed call indication on the Phone
Web Page
Change Wallpaper from the Phone PageTo add wallpaper available options are default,
download picture, and logo. The new default
wallpaper is a monochrome picture
Conference with a Star CodeA star code is added to Conference hard key
from the phone web page
Add a Logo as a Phone BackgroundLogo can be added as phone background
Phone Setup
Typically, your administrator sets up your phone and connects it to the network. If your phone is not set up
and connected, contact your administrator for instructions.
Adjust the Handset Rest
If your phone is wall-mounted or if the handset slips out of the cradle too easily, you may need to adjust the
handset rest to ensure that the receiver does not slip out of the cradle.
Figure 1: Adjust the Handset Rest
Your Phone
6
Your Phone
Phone Setup

Procedure
Step 1 Remove the handset from the cradle and pull the plastic tab from the handset rest.
Step 2 Rotate the tab 180 degrees.
Step 3 Hold the tab between two fingers, with the corner notches facing you.
Step 4 Line up the tab with the slot in the cradle and press the tab evenly into the slot. An extension protrudes from
the top of the rotated tab.
Step 5 Return the handset to the handset rest.
Change the Viewing Angle of Your Phone
You can change the angle of the phone to eliminate glare on the screen. If your phone has a video camera,
you can change the angle to improve the camera view.
Procedure
Step 1 Hold the receiver in the cradle with one hand.
Step 2 Move the footstand with the other hand to change the angle.
Step 3 (Optional) Adjust the footstand on the key expansion module and ensure that the phone and key expansion
module are stable.
Step 4 (Optional) Press Self-view to check the camera angle.
Connect to the Network
You need to connect the phone to the network.
• Wired network connection—The phone is plugged into the network with an Ethernet cable.
• Wireless connection—The Cisco IP Phone 8861 and 8865 can connect to a Wireless Access Point using
Wi-Fi.
•Virtual Private Network (VPN)—After the phone is connected to the network, it is set up to automatically
connect into a protected network.
Mobile and Remote Access Through Expressway—If your administrator sets up Mobile and Remote Access
Through Expressway and you connect your phone to the network, it connects to the Expressway server
automatically.
Onboard Your Phone with Activation Code
After your phone boots up, you will see a welcome screen where you can enter the activation code. If you
don't have an activation code, contact your administrator.
Your Phone
7
Your Phone
Change the Viewing Angle of Your Phone

Before you begin
Your administrator provides you with a 16-digit activation code in the form xxxx-xxxx-xxxx-xxxx.
Procedure
Step 1 Enter your activation code in the field that is provided on the Welcome screen. You don't need to input the
hyphen (-) character when entering the code.
Step 2 Press Continue.
The phone completes the onboarding process automatically.
Step 3 If an error message displays, enter the code again or contact your administrator for a new code.
Set a Password on Initial Phone Boot Up
The first time your phone boots up, you may be prompted to set a password. If you are not prompted, your
administrator has created a password for you.
Procedure
Step 1 Enter your password in the New password and Reenter new password fields.
Step 2 Press Save.
Secure the Phone with a Cable Lock
You can secure your Cisco IP Phone 8800 Series with a laptop cable lock up to 20 mm wide.
Procedure
Step 1 Take the looped end of the cable lock and wrap it around the object to which you want to secure your phone.
Step 2 Pass the lock through the looped end of the cable.
Step 3 Unlock the cable lock.
Step 4 Press and hold the locking button to align the locking teeth.
Step 5 Insert the cable lock into the lock slot of your phone and release the locking button.
Step 6 Lock the cable lock.
Your Phone
8
Your Phone
Set a Password on Initial Phone Boot Up

Sign into Your Extension from Another Phone (Extension
Mobility)
If extension mobility is configured, you can sign into a different phone in your network and have it act the
same as your phone. After you sign in, the phone adopts your personal directory number.
Before you begin
Your administrator configures provisioning authority.
Procedure
Step 1 Press Sign in.
Step 2 Enter your username and password, then press Sign in.
The password field allows two input methods: alphanumeric and numeric. While you type in the password,
you see the Options softkey on the phone. Use this softkey to change the current password input type. Select
Input all for alphanumeric input and select Input num for numeric entry. Your administrator configures the
password input method on the phone web page.
Sign out of Your Extension from Another Phone
Procedure
Press Sign out.
Sign in to a Phone as a Guest
Your phone has a guest account when your administrator enables hoteling on your phone. You can then sign
in to a different phone in your network as a guest.
Procedure
Step 1 Press Sign in.
Step 2 Enter your user ID and password.
The password field uses two types of input methods; alphanumeric and numeric. While you type in the
password, you see Options softkey on the phone. You can use this softkey to change the current password
input type. Select Input all for alphanumeric input and select Input num for numeric entry.
Your Phone
9
Your Phone
Sign into Your Extension from Another Phone (Extension Mobility)

Step 3 Press Save.
An administrator can set up a phone to make emergency calls. Whenever you sign in as a guest to a registered
phone, the phone transfers a request to obtain the location of the phone. The location is sent to the emergency
services when you make an emergency call.
Note
Sign Out of a Phone as a Guest
Procedure
Step 1 Press Guest Out.
Step 2 Press Sign Out.
Coworker Line Status
You can set up line keys on your phone to monitor coworkers' lines. This feature is useful if you routinely
handle calls for colleagues and need to see if they are available to answer calls. The monitoring line keys
function as Busy Lamp Field (BLF) keys. A BLF is an LED that changes color to indicate the status of the
monitored line.
The following table describes the LED status:
Table 2: BLF Key LED Status
MeaningLED Color
The monitored line is available.Green
The monitored line is busy.Red
The monitored line is ringing.Blinking red
Error in BLF key configuration.Amber
Your administrator performs the necessary setup on the server and for the phone to allow you to monitor the
desired lines.
You can configure monitoring on your phone in two ways:
• You can configure monitoring of an individual user's line.
• If your administrator has set up a BLF list for you, you can activate or deactivate monitoring of the entire
list. The BLF list is the list of users whose lines you can monitor. The phone monitors each user on a
separate line key. The phone assigns available line keys for monitoring, automatically.
Your Phone
10
Your Phone
Sign Out of a Phone as a Guest