Cisco 8831 User manual

Cloud Voice Service
Cisco Unified IP Phone 8831 User Guide
(Version 2.0)

Cloud Voice Service
Version 2.0 © WTT HK Limited 2017
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Table of Content
1Phone Set Features and Functions......................................................................3
1.1 Operation for IP Phone 8831 ...........................................................................3
2Hardware and Buttons ..........................................................................................4
2.1 Display Control Unit...............................................................................................4
2.2 Sound Base...........................................................................................................5
3Preference Setup...................................................................................................6
3.1 Adjusting Ringer Volume and Ringtone ............................................................6
3.1.1 Change Volume...........................................................................................6
3.1.2 Change Ringtone.........................................................................................6
3.2 Adjusting Contrast............................................................................................6
4Basic Features.......................................................................................................7
4.1 Placing a Call ...................................................................................................7
4.2 Answering a Call...............................................................................................7
4.3 Call Waiting......................................................................................................7
4.4 Ending a Call....................................................................................................7
4.5 Muting a Call ....................................................................................................8
4.6 Putting a Call on Hold.......................................................................................8
4.7 Transferring a Call to another Party..................................................................8
4.8 Redialing the Last Number Dialed ....................................................................8
4.9 Forwarding Calls to another Phone...................................................................9
4.9.1 Setting up Call Forwarding from your IP Phone............................................9
4.9.2 Setting up Call Forwarding from your Mobile ................................................9
4.9.3 Setting up Call Forwarding via Internet.........................................................9
4.10 Placing a Conference Call .............................................................................10
5. VoiceMail Service................................................................................................11
5.1 Activating VoiceMail.......................................................................................11
5.1.1 Activating VoiceMail on your IP Phone....................................................11
5.1.2 Remote Activation of VoiceMail ..............................................................11
5.2 Accessing VoiceMail......................................................................................11
5.3 Remote Access to VoiceMail .........................................................................12
5.4 Retrieval of VoiceMail via Outlook 2000.........................................................12
6. Using the Phone Log...........................................................................................13
6.1 Viewing and Dialing from the Phone Log........................................................13
6.2 Delete Call Record from the Phone Log .........................................................13
7. Password Management.......................................................................................14
7.1 Change The Cloud Voice Password...........................................................14
7.2 Change The IP Phone PIN .........................................................................14

Cloud Voice Service
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WTT Cloud Voice service is an advanced, state-of-the art unified communications
service which consists of full-featured IP telephony and performs all the functions of a
traditional telephone with the added advantages of Mobility Apps, Sim-Ring, Extension
Mobility, Remote Extension, Presence Communicator and Cloud Communicator
(softphone). It helps to enhance the operational efficiency of your business and assures
that your colleagues can always stay in touch with your business partners anytime,
anywhere.
The Cloud Voice service enabled by Cisco Unified IP Conference Phone 8831 enhances
people-centric communications, combining superior high-definition (HD) audio
performance and 360-degree coverage for all sizes of conference rooms and executive
offices. It provides an audiophile sound experience with a full-duplex two-way wideband
(G.722) audio hands-free speaker.
1 Phone Set Features and Functions
1.1 Operation for IP Phone 8831
Item
Description
1
Network port
Network port (10/100 SW) connection. IEEE 802.3af power enabled.
2
Wall power
Local power connection.
3
Mini USB port
Connects the base station to the Display Control Unit.
4
Wired microphone
ports (Optional)
Two RJ11 microphone ports. An optional wired microphone can be connected
to each port.
5
Linked Mode daisy
chain port
Supports the connection of two base stations in Linked Mode.
Notes: IP Phone 8831 cannot function properly when there is a failure in power supply.

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2 Hardware and Buttons
2.1 Display Control Unit
Item
Description
1
Phone screen
LCD screen that displays conference phone menus and
features.
2
Softkeys
4 softkeys.
3
Navigation bar
and Select key
2-way Navigation bar and Select key that allows you to scroll
menus and select items on the display.
4
Call button
LED backlit call button.
Press this key to:
•Go Off Hook
•Answer an incoming call
•Obtain a dial tone to initiate a call
•Resume a call
•Release a call

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5
Keypad
Allows you to dial phone numbers and enter letters.
6
Mute button
Toggles the Mute feature. A red backlight indicates a call is on
mute.
7
Volume button
2-way button switch that raises the volume of the speaker.
2.2 Sound Base
Item
Description
1,2,3
LED indicators
Three LED indicators provide call status information.
4
Mute button
Backlit mute button.

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3 Preference Setup
3.1 Adjusting Ringer Volume and Ringtone
You can also change the volume or ringing tone to suit your business
environment by the following procedures.
3.1.1 Change Volume
1. Press the Volume button up or down to adjust the loudness of the
ringtone.
3.1.2 Change Ringtone
1. Press the Apps softkey.
2. Select Preferences. (Use the Navigation and Select button to scroll
and select.)
3. Select Ringtone and different types of ringing tone are displayed.
4. Press the Play softkey to play a sample.
5. Press the Set softkey to select the ringtone.
6. Press the Apply softkey to confirm your selection, or press the Back
softkey to go back to the Ringtone selection screen.
3.2 Adjusting Contrast
As the IP Phone display may be affected by the lighting of the office, you can
adjust the contrast accordingly.
1. Press the Apps softkey.
2. Select Preferences. (Use the Navigation and Select button to scroll
and select.)
3. Select Contrast.
To increase contrast, press the up on the Navigation and Select
button
To decrease contrast, press the down on Navigation and Select
button

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4. Press the Save softkey to confirm the contrast level, or just press the
Cancel softkey to exit without changing the setting.
4 Basic Features
4.1 Placing a Call
1. To make a new call, press the New Call softkey or Call button .
2. Enter an 8-digits local number / a 4-digits extension number of the
recipient.
4.2 Answering a Call
There are 2 options for answering a call:
1. Press the Answer softkey.
2. Press the Call button .
4.3 Call Waiting
If you are enabled with call waiting for your phone, you will hear a call waiting
indicator. if a new call comes in when you are on a call.
1. To answer the new call, press the Answer softkey. When you do so, the
original call will be put on hold.
2. To switch between 2 calls, press Swap softkey.
4.4 Ending a Call
There are 2 options for ending a call:
1. Press the End Call softkey
2. Press the Call button .

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4.5 Muting a Call
1. Press the Mute button .
2. To disengage mute, press Mute button again.
4.6 Putting a Call on Hold
During the call conversation, you can put the other call party temporarily on-
hold.
1. To put a call on hold,
Press the Hold softkey.
The Hold icon will be displayed as a status icon.
2. To resume the highlighted call, you can
Press the Resume softkey.
4.7 Transferring a Call to another Party
During the call conversation (not ‘On-hold’ mode), if you wish to transfer your
call conversation to another party, you can:
1. Press the Transfer softkey.
2. Enter an 8-digits local number / a 4-digits extension number of the
recipient
3. Press the Transfer softkey again.
Note: If you wish to transfer the call to an external party, please remember to
add ”9” before the 8-digits telephone number
4.8 Redialing the Last Number Dialed
To redial the most recently dialed number, press the Redial softkey.

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4.9 Forwarding Calls to another Phone
4.9.1 Setting up Call Forwarding from your IP Phone
1. Press the Fwd All softkey. You will hear two beeps.
2. Enter the destination number to which you want to forward all of your calls,
as if you were placing a call to that number.
3. To cancel all call forwarding, press the Fwd All softkey.
Note: If you wish to forward the call to an external telephone number, please
remember to add ”9” before the 8-digits telephone number
Tips: To forward all incoming calls to your voicemail, just simply press Fwd All and
Msgs button.
4.9.2 Setting up Call Forwarding from your Mobile
1. Dial 2112 1113 to access Remote Call Forwarding hotline.
2. Follow the voice prompts and select the language by pressing ‘1’ for
Cantonese/ ‘2’ for English.
3. Enter your Cloud Voice number and Cloud Voice password accordingly.
4. Enter the destination of number to which you want to forward all of your
calls (e.g. your mobile).
5. To cancel call forwarding, please dial 2112 1113 to deactivate the call
forwarding setting accordingly.
Note: Starter Cloud Voice Password is your Cloud Voice Number
4.9.3 Setting up Call Forwarding via Internet
1. Visit https://adp.wtt-cloudvoice.com/pc/en/index.jsp.
2. Click Cloud Voice User Portal (Scroll down the page).
3. Enter your Cloud Voice number and Cloud Voice Password to log onto
Cloud Voice User Portal.
4. Click Call Management to activate the Call Forwarding function.
5. Enter the destination of number to which you want to forward all your calls
(e.g. your mobile).

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6. To cancel call forwarding, please log onto Cloud Voice User Portal
again to deactivate the call forwarding setting accordingly.
Note: Starter Cloud Voice Password is your Cloud Voice Number
4.10 Placing a Conference Call
During the call conversation, you can invite more business partners to join the
conversation by means of N-way Conference Call.
1. During an active call conversation, press the Conf softkey.
2. Enter 8-digits local number / 4-digits extension number of the other invited
party.
3. Press the Conf softkey.
4. The conference call with 3 parties will begin.
5. Repeat these steps to add more parties, if desired.
Note: If you wish to make a conference with an external party, please remember to
add ”9” before the 8-digits telephone number
Tips: You can press ConfList to view and press Remove to remove conference
participants.

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5. VoiceMail Service
5.1 Activating VoiceMail
5.1.1 Activating VoiceMail on your IP Phone
1. Press the Msgs softkey.
2. Enter your VoiceMail PIN followed by “#”
3. Follow the voice instructions to change the VoiceMail PIN to activate the
VoiceMail service.
5.1.2 Remote Activation of VoiceMail
1. Dial the access number 2112-1234. [Please dial (852) 2112-1234 when
you are accessing VoiceMail service from overseas.]
2. A welcome greeting message will be announced and please select the
language by pressing ‘1’ for Cantonese and ‘2’ for English.
3. Enter your User ID (your Cloud Voice Number) followed by “#”
4. Enter your VoiceMail PIN followed by “#”
5. Follow the voice instructions to change the VoiceMail PIN to activate the
VoiceMail service
Note: Starter VoiceMail PIN is your Cloud Voice Number. For security reason, please
change your VoiceMail PIN regularly.
5.2 Accessing VoiceMail
1. The red light on your Call button on the Display Control Unit will
light up when you have a voicemail message.
2. To access the voice messaging system, press the Msgs softkey and
follow the voice instructions.

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5.3 Remote Access to VoiceMail
1. Dial the access number 2112-1234. [Please dial (852) 2112-1234 when
you are accessing VoiceMail service from overseas.]
2. A welcome greeting message will be announced and please select the
language by pressing ‘1’ for Cantonese and ‘2’ for English.
3. Enter your User ID (your Cloud Voice Number) followed by “#”
4. Enter your VoiceMail PIN followed by “#”
5. Follow the voice instructions for voice mail service.
Note: Starter VoiceMail PIN is your Cloud Voice Number. For security reason, please
change your VoiceMail PIN regularly.
5.4 Retrieval of VoiceMail via Outlook 2000
1. Open your Microsoft Outlook
2. Click Tools
3. Select Accounts
4. Click New
5. Select Microsoft Exchange, POP3, IMAP, or HTTP” and click Next
6. Enter Account Information * and click Next
7. Select Internet E-mail and click Next
8. Enter Server Information ** and click Next
9. Click Finish
* When entering the Account Information, please input the following
Your Name: Name wish to be displayed in email
E-mail Address: [email protected]-cloudvoice.com; ‘3xxxxxxx’ is your
Cloud Voice Number
Username: Your Cloud Voice Number (e.g. 3xxxxxxx)
Password: Your Cloud Voice Password
** When entering Server Information, please input the following
Account Type: IMAP
Incoming mail server: imap.wtt-cloudvoice.com;
Outgoing mail server: (Your ISP SMTP or Google SMTP)
Note: Starter Cloud Voice Password is your Cloud Voice Number. For security
reason, please change your Cloud Voice Password regularly.

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6. Using the Phone Log
If your phone display indicates that you have missed calls, you can use the
Missed Call option on the Directory menu to view your call history and to call
back the person you have missed. You can also view call history and place calls
from the Received Calls and Placed Calls directories.
6.1 Viewing and Dialing from the Phone Log
1. Press the Apps softkey.
2. Select Call History. (Use the Navigation bar and Select button to scroll
and select.)
3. From the Call History list, select the call you want to dial and do one of
the following:
Press the Call softkey.
6.2 Delete Call Record from the Phone Log
1. Press the Apps softkey.
2. Select Call History. (Use the Navigation and Select button to scroll and
select.)
3. Select All Lines or the line that you want to view.
4. Select the call you want to delete.
5. Press the Clear softkey (you may need to press the More softkey first).
6. Press the Delete softkey to delete the record, or press the Cancel softkey
to go back to the Call History screen.

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7. Password Management
7.1 Change The Cloud Voice Password
1. Visit https://adp.wtt-cloudvoice.com/pc/en/index.jsp
2. Click WTT Cloud Voice User Portal (Scroll down the page).
3. Enter your Cloud Voice Number and Password
4. Click Login
5. Click Password Management
6. Enter Existing Password
7. Enter New Password
8. Re-enter New Password
9. Click Submit
Note:
i. Starter Cloud Voice Password is your Cloud Voice Number.
ii. New Cloud Voice Password will be applied to the following services:
-Cloud Voice User Portal
-Presence Communicator Service –Cisco Unified Personal Communicator
(Account and VoiceMail Login)
-Mobility Apps Services –Cisco Jabber (Configuration of VoiceMail, Desk
Phone Integration and Corporate Directory)
-Retrieval of VocieMail via Outlook 2000
7.2 Change The IP Phone PIN
1. Visit https://adp.wtt-cloudvoice.com/pc/en/index.jsp
2. Click WTT Cloud Voice User Portal (Scroll down the page)
3. Enter your Cloud Voice Number and Password
4. Click Login
5. Click here in the foot note
6. Enter your Cloud Voice Number and Password
7. Click Login
8. Click User Option and choose User Setting

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9. Enter Current PIN
10. Enter New PIN and Confirm PIN
11. Click Save
Note:
i. Starter IP Phone PIN is your Cloud Voice Number
ii. The New IP Phone PIN will be applied to the following services
-Personal Directory
-Extension Mobility