Cisco SPA 303 Series User manual

Cisco Phone USER GUIDE
Cisco Small Business
Cisco SPA300 Series and SPA500 Series IP Phones
Phone Models: SPA303, SPA504G, SPA508G, SPA509G.
Cisco Video "How to use Cisco IP Phones."
http://www.cisco.com/assets/sol/sb/504SBC/index.html

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Phone Components of Cisco SPA303 and Cisco SPA500
Series Models
1. Handset and Speaker
Audio devices used to place and answer calls.
2. Message Waiting
Indicator
Indicates the status of your voice mail box.
• Unlit: You have no new messages, or your voice mail box
is not configured.
• Red: You have a new voice mail message.
• Flashing Red: You have an incoming call.
3. Screen
Displays information, softkeys, menus, or settings,
depending on the phone state and user inputs.
4. Line and Feature
Buttons
These buttons may be used for extensions, shared phone
lines, or programmable features, as configured by your
phone administrator. Unused buttons can be configured as
personal speed dials.
5. Softkey Buttons
Perform specified actions or open menus. For more
information, see Using Softkeys to Handle Calls, page 4.

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6. Additional Line/
Feature Buttons
(for Cisco SPA509G)
Perform specified tasks, as configured by your phone
administrator. The color indicates the status. Paper labels are
provided.
7. Navigation Button
Moves the cursor left, right, up, or down through the items on
the screen.
8. Voicemail Button
Connects to your voicemail box, if configured by your phone
administrator.
9. Hold Button
Places a call on hold.
10. Setup Button
Opens a menu to configure features and preferences (such as
your directory and speed dials), to access your call history,
and to set up functions (such as call forwarding).
11. Mute Button
When selected (steady red), prevents audio transmission to
the connected caller. Note: A flashing Mute button indicates
that the network connection cannot be found.
12. Volume Button
Adjusts the volume of the active audio device (handset,
headset, or speaker) or ringer volume (when the phone is
ringing or the phone is idle).
Press + to increase the volume, or press – to decrease the
volume.
13. Headset Button
When selected (steady green), uses the headset as the audio
device for a call.
14. Speaker Button
When selected (steady green), uses the speaker as the audio
device for a call.
15. Keypad
May be used to enter numbers and letters, and to select menu
options.

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Using Softkeys to Handle Calls
Softkeys are dynamic buttons that appear on the phone screen to provide access to
special functions for the current task or the selected menu.
Four Softkeys can be displayed at one time. When additional options are available, a
right-arrow icon (>) or left-arrow icon (<) appears at the right or left end of the softkey
area. Press the left-arrow or right-arrow navigation button to view more softkeys.
*NOTE Softkey labels vary on different models. Availability of a particular softkey depends on the
phone state, the configuration, and the phone model.
> or <
Indicates that more softkeys are available by pressing the left-arrow or
right-arrow navigation button.
Answer
Answers a ringing call.
Bxfer, BlindXfer
To transfer a call to another user without announcing the call, press this
softkey, enter the extension or phone number, and then press the softkey
again.
Call Rtn
Returns the last call that was received on this phone.
Cfwd, -Cfwd
Press to forward all incoming calls. Then enter an extension or
phone number. Press to receive calls normally.
Dnd, -Dnd, Clr
Dnd
Press (Do not Disturb) to prevent calls from ringing your phone;
calls are forwarded to your Call Forward All number. Press or
to receive calls normally.
Conf
During an active call, press this softkey to initiate a conference call. Enter
a number, wait for an answer, and then press again. To end the
conference for everyone, press or hang up. To exit the
conference and allow the other callers to continue the call, press .

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Conflx or Conf
When you have an active call and a held call on your phone, press this
softkey to create a conference for these calls. If you have multiple calls
on hold, you will be prompted to choose a held call by pressing the line
button. Also see Conf. To end the conference for everyone, press
or hang up. To exit the conference and allow the other callers to
continue the call, press .
Dir or Directory
To place a call from your local directory, press this softkey. Use the
navigation button to open a directory and select a number. To dial a
selected number, press . To exit without dialing, press twice.
EditDial
When using a Redial list or Call History List, press this softkey to edit the
selected number before placing a call. For example, you may need to edit
a misdialed number or change the dialing prefix. Then press to
place the call.
Forward, Clr Fwd
Press to forward all incoming calls. Then enter an extension or
phone number. Press to receive calls normally.
End Call Press to end the active call. Exit When viewing a menu on the
screen; press this softkey to return to the home screen.
Grpick or
Grpickup
Press to display a list of ringing calls. Use the navigation button to select
a call, and then press to answer it.
Hold
During a call press this softkey to place the call on hold. Ignore When the
phone is ringing, press this softkey to divert the call to the configured Call
Forward No Answer Number.
Lcr
Returns the last called that was received on this phone.
New Call
After placing a call on hold, press this softkey to place a new call.

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Ignore
When the phone is ringing, press this softkey to divert the call to the
configured Call Forward No Answer Number. Also see Dnd, -Dnd, Clr
Dnd.
Miss
Displays the Missed Calls list. Use the navigation button to select a call,
and then press .
Park, Unpark
During a call, press to place the call on hold in a park slot. Enter
one or more digits to identify your park slot, and then press . To
unpark the call, press , enter the park slot number, and then
press .
Pickup
To answer a call ringing on another extension, press this softkey, enter
the extension number, and then press . Also see Grpick or
Grpickup.
Resume
Resumes a held call.
Select
Select Selects the highlighted item on the display screen.
Transfer or Xfer
If you want to transfer a call to another extension or phone number, press
this softkey. Enter the number.
• For an immediate transfer, wait for the other phone to ring, and then
press this softkey again.
• For an attended transfer, wait for an answer, announce the call, and
then press this softkey.
Using the Setup Menu
You can use the Setup menu to access resources such as the phone directory and the
call history. To open the menu, press
Selecting a menu
option by scrolling
1. Press the up-arrow or down-arrow navigation button to scroll to a
menu option.
2. Press . Alternatively, on the Cisco
SPA525G/G2, press the Center Select button.

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Selecting a menu
option by entering
a number on
the keypad
Enter the number of the menu option.
Example: In this example, press to select
Network.
Placing, Answering, and Managing Calls
You can choose from a variety of methods to place, answer, and manage your calls.
Placing a Call
Placing a call
1. Choose an audio device.
• Use the handset: Lift it off hook.
• Use the phone speaker: Press .
• Use a headset (not included): Press .
2. Press a line button (optional). If you do not choose a line button, the
first button is used by default.
3. Dial an extension number or an external number.
(See instructions below in this table.)
Dialing an external
number
• Dial from a shared FXO (trunk) line: Enter the phone number,
including any long distance prefix required by your phone service. No
access code is needed.
• Dial from a personal extension (if allowed):
Enter the access code, such as . Enter the phone number, including
any long-distance prefix required by your phone service. Check with
your phone administrator for details.
Redialing a number
All models except
Cisco SPA301 and Cisco
SPA501G
Cisco SPA301 and Cisco
SPA501G
Press . (Optionally, choose an audio device first.)
1. Lift the handset, press or , or press a line
button (if applicable).
2. Press .

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Answering, Diverting, and Ending Calls
Answering a call
Options:
• Lift the handset, press or , or press a line button (if applicable).
• Press .
• If multiple lines are ringing, press the line button
to select a line.
Answering a
second call during
an active call
Press the flashing line button (or on the Cisco SPA301) to place
the active call on hold and answer the new call. Press the button again
to toggle between the two calls.
On Cisco SPA50xG models (except Cisco SPA501G and SPA502G),
the information for the active call appears in the main area of the
screen. The information for the held call appears in a black bar at the
top of the screen.
Diverting a call to
the Call No Answer
Number
Not available on Cisco SPA301 or Cisco SPA501G
Press Ignore. The call is immediately forwarded to the Call No Answer
Number (by default, voice mail).
Placing a call on
hold
Press the Hold button (or the button on Cisco SPA301). The
caller hears a series of beeps or music on hold (if configured).
Resuming a call on
hold
Cisco SPA301
Cisco SPA502G
All other models
Press twice.
Press
Press the flashing line button.
Ending a call
Replace the handset, or press the speaker or headset button.
Alternatively, press . Note: Pressing the line button ends all
calls on the line.

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Managing Multiple Calls
You can manage up to two calls on each line button.
Using the line
button to toggle
between two calls
on the same line
If you have a call on a line button and a new call rings, press the line
button to answer the new call and place the first call on hold. Press the
line button to toggle between the two calls, as needed.
• SPA303 and SPA50xG models: The information for the active call
appears in the main area of the screen, and the status is Connected.
The information for the held call appears in a black bar at the top of the
screen.
Using the FLASH
button to toggle
between two calls
Cisco SPA301
If you are on a call and receive a new call, press to place the first call
on hold and answer the new call. To Toggle between the two calls,
press twice.
Viewing call
information
on the screen
• Press the down-arrow navigation button repeatedly to view the call
information for each line button and each call. You may have
up to two calls on each line button.
• When a call is selected, you can use the soft keys to perform tasks,
such as resuming or ending the call.
- On Cisco SPA303 and Cisco SPA50xG
models, the selected call appears in the main area of the screen. The
other call appears at the top of the screen with a black background.
Transferring Calls
You can transfer a call to another extension or phone number.
Transferring a call
without
announcing it
1. During an active call, press or . The call is placed on hold and
a new line is opened to dial the number.
2. Enter the extension or phone number.

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Transferring a call
after announcing it
1. During an active call, press or . The call is placed
on hold and a new line is opened to dial the number.
2. Enter the extension or phone number.
3. When the other party answers, announce the call, and then press
or .
Note: You can press the softkey any time after the other phone starts
ringing.
Transferring a call
by using an auto
dial (speed dial) or
BLF button (if
configured)
If your phone has a speed dial or a BLF (line status) button, you can
press the button to immediately transfer an active call to the specified
extension. This is an immediate blind transfer, with no opportunity to
talk to the other party or to cancel the transfer.
Forwarding All Calls
Use the Call Forward All feature to forward all calls to another extension or an external
phone number that you specify. This feature temporarily overrides the Call Forward
Busy/No Answer settings that your phone administrator configured for your phone.
NOTE: Your phone administrator configures the Call Forward Busy/No Answer settings
for all extensions, shared lines, and hunt groups. The default destination is voicemail, if
enabled. The phone administrator may specify another destination, as required. Check
with your phone administrator for details.
Forwarding all incoming
calls to another number
1. Press or
2. Enter the extension or phone number. For an outbound call,
include the dialing prefix required to get an outside line, as well
as any long distance prefix required for your phone service.
(No dialing prefix is required on a shared line.)
3. Press (This step is not required for an internal
number.) The display screen displays
Calls Forwarded. All incoming calls will be forwarded to the
specified number.
Disabling Call Forward
All by using the softkey
Press or .
Setting Do Not Disturb
Use the Do Not Disturb feature to prevent incoming calls from ringing your phone.
• Calls to your personal extensions are forwarded to the specified Call

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Forward Busy / No Answer number.
• Intercom calls and pages are blocked.
• Calls to shared extensions, shared lines, and hunt groups may be answered by other
users but will not ring your phone.
You can use star codes for this feature.
Enabling or disabling Do
Not Disturb by using the
softkey
• To enable: Press .The display screen indicates that
Do Not Disturb is turned on for your phone.
• To disable: Press or .
Enabling or disabling Do
Not Disturb by using the
Setup menu
Cisco SPA50xG models
1. Press
2. Select Preferences.
3. Scroll to Do Not Disturb, and then press .
4. Press to select Yes (DND is enabled) or No (DND is
disabled).
5. Press and then press .
6. Press to close the menu.