Cisco Unified 8961 User manual

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Tel: [phone]
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Fax: [phone]
Cisco Unified IP Phone 8961, 9951,
and 9971 User Guide for Cisco
Unified Communications
Manager 7.1(3) (SIP)

Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) iii
Contents
Your Phone 1
Cisco Unified IP Phone 8961 1
Phone Connections 1
Footstand 4
Phone Display Viewing Angle 5
Change Display Viewing Angle 5
Buttons and Hardware 5
Phone Screen 10
Phone with Single Line 10
Phone with Multiple Lines 11
Phone Screen Navigation and Item Selection 14
Power-Save Mode 15
Handset Rest 15
Cisco Unified IP Phone 9951 16
Phone Connections 16
Bluetooth 19
Footstand 20
Phone Display Viewing Angle 21
Change Display Viewing Angle 21
Buttons and Hardware 21
Phone Screen 26
Phone with Single Line 26
Phone with Multiple Lines 27
Phone Screen Navigation and Item Selection 30
Power-Save Mode 31
Handset Rest 31
Cisco Unified IP Phone 9971 32
Phone Connections 32
Wireless Connection and Bluetooth 35

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Footstand 36
Phone Display Viewing Angle 37
Change Display Viewing Angle 37
Buttons and Hardware 37
Phone Screen 42
Phone with Single Line 42
Phone with Multiple Lines 43
Phone Screen Navigation and Item Selection 45
Power-Save Mode 47
Phone Display Cleaning 47
Handset Rest 48
Applications 49
Phone Applications 49
Call History 49
View Call History 50
View Call Record Details 50
Filter Call History 50
Dial From Call History 50
Edit Number From Call History 51
Clear Call History 51
Delete Call Record From Call History 51
Preferences 51
Ringtones 52
Wallpaper 52
Brightness 52
Bluetooth 53
Accessories 53
View Accessories List 53
View Accessory Details 54
Set Up Wideband for Analog Headset 54
Add Bluetooth Accessory 54
Delete Bluetooth Accessory 55
Connect Bluetooth Accessory 55
Disconnect Bluetooth Accessory 56
WLAN Sign in 56

Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) v
Sign in for WLAN 56
Change WLAN Sign in 56
Running Applications 56
View Running Applications 56
Switch to a Running Application 57
Close a Running Application 57
Phone Information 57
View Phone Information 57
Administrator Settings 58
Contacts 59
Phone Contacts 59
Corporate Directory 59
Search for and Dial a Contact 59
Search for and Dial a Contact While on a Call 60
Personal Directory 60
Personal Directory Options 60
Fast-Dial Codes with Personal Directory 62
Messages 65
Voice Messages 65
Personalize Your Voicemail 65
Check for Voice Messages 65
Listen to Voice Messages 66
Calling Features 67
Feature Buttons and Softkeys 67
All Calls 68
View All Calls on Your Phone 69
Answer 69
Answer Your Oldest Call First 69
Auto Answer 69
Auto Answer with Your Headset 69
Auto Answer with Your Speakerphone 69
Barge 70

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Add Yourself to a Call on a Shared Line 70
Call Back 70
Set up a Call Back Notification 70
Call Forward All 70
Forward Calls on Your Phone 71
Call Park 71
Park and Retrieve a Call Using Park 72
Park and Retrieve a Call Using Assisted Directed Call Park 73
Park and Retrieve a Call Using Manual Directed Call Park 73
Call Pickup 74
Answer a Call Using Pickup 74
Answer a Call Using Group Pickup and a Group Pickup Number 75
Answer a Call Using Group Pickup and a Phone Number 75
Answer a Call Using Other Pickup 75
Call Waiting 75
Respond to a Call Waiting Notification 76
Conference 76
Add Another Party to Your Call to Create a Conference 76
Join Calls Together in a Conference 77
Swap Between Calls Before Completing a Conference 77
View Conference Participants 77
Remove Conference Participants 77
Divert 77
Divert a Call 78
Do Not Disturb 78
Turn DND On and Off 78
Extension Mobility 79
Enable Extension Mobility 79
Fast Dial 79
Place a Call with a Fast-Dial Button 79
Hold 80
Hold and Resume a Call 80
Swap Between Holding and Active Calls 80
Put a Call on Hold by Answering a New Call 80

Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) vii
Determine if a Shared Line is on Hold 80
Remote Hold 81
Hold Reversion 81
Respond to a Hold Reversion Notification 81
Hunt Groups 81
Sign In and Out of a Hunt Group 81
Intercom 82
Place a Dedicated Intercom Call 82
Place a Dialable Intercom Call 82
Receive an Intercom Call 82
Line Status 83
Line Status Indicators 83
Malicious Call Identification 84
Trace a Suspicious Call 84
Meet Me 84
Host a Meet-Me Conference 84
Join a Meet-Me Conference 84
Mobile Connect 85
Turn On or Off Mobile Connect to All Your Remote Destinations From Your Desk Phone 85
Switch an In-Progress Call on Your Desk Phone to a Mobile Phone 85
Switch an In-Progress Call From a Mobile Phone to Your Desk Phone 86
Mute 86
Mute Your Phone 86
On-hook Dialing 86
Dial a Number On-hook 86
Privacy 87
Enable Privacy on a Shared Line 87
Quality Reporting Tool 87
Report Problems on Your Phone 87
Redial 87
Redial a Number 88
Shared Lines 88
Silent Monitoring and Recording 88
Speed Dial 89

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Place a Call with a Speed-Dial Button 89
Place a Call with a Speed-Dial Code 89
Use a Speed-Dial Code On-hook 89
Use a Speed-Dial Code Off-hook 89
Transfer 90
Transfer a Call to Another Number 90
Swap Between Calls Before Completing a Transfer 90
Web Dialer 90
Use Web Dialer with Cisco Directory 91
Use Web Dialer with Another Online Corporate Directory 91
Set Up, View, or Change Web Dialer Preferences 91
Sign Out of Web Dialer 92
User Options 93
User Options Web Pages 93
Sign In and Out of User Options Web Pages 93
Device 94
Select a Device From the User Options Web Pages 94
Customize Do Not Disturb Options 94
Line Settings 95
Set Up Call Forwarding Per Line 95
Change the Voice Message Indicator Setting Per Line 95
Change the Audible Voice Message Indicator Setting Per Line 96
Change the Ring Settings Per Line 96
Change or Create a Line Text Label for Your Phone Display 96
Speed Dial on the Web 97
Set Up Speed-Dial Buttons 97
Set Up Speed-Dial Codes 97
Phone Services 97
Subscribe to a Service 98
Search for Services 98
Change or End Services 98
Change a Service Name 99
Add a Service to an Available Programmable Feature Button 99
User Settings 99

Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) ix
Change Your Browser Password 99
Change Your PIN 100
Change the Language for Your User Options Web Pages 100
Change the Language for Your Phone Display 100
Directory 100
Personal Address Book 101
Add a New PAB Entry 101
Search for a PAB Entry 101
Edit a PAB Entry 101
Delete a PAB Entry 101
Assign a Feature Button for Personal Address Book 102
Fast Dials 102
Assign a Feature Button for Fast Dial 102
Assign a Fast Dial Code to a PAB Entry 103
Assign a Fast Dial Code to a Phone Number Without Using a PAB Entry 103
Search for a Fast Dial Entry 103
Edit a Fast Dial Phone Number 103
Delete a PAB Entry 104
Mobility Settings 104
Add a New Remote Destination 104
Create an Access List 105
Plugins 105
Access Plugins 106
Accessories 107
Phone Accessories 107
USB Devices 107
Cisco Unified IP Color Key Expansion Module 108
Features of the Cisco Unified IP Color Key Expansion Module 109
Place a Call on the Expansion Module 111
Configure Buttons 111
Adjust the Brightness 111
Bluetooth Headsets 111
Bluetooth Wireless Headset Performance 112

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FAQs and Troubleshooting 113
Frequently Asked Questions 113
Troubleshooting Tips 115
Personal Directory 116
User Options 116
Product Safety, Security, Accessibility, and Related Information 117
Safety and Performance Information 117
Power Outage 117
External Devices 117
Bluetooth Wireless Headsets Performance 118
FCC Compliance Statements 118
FCC Part 15.21 Statement 118
FCC RF Radiation Exposure Statement 118
FCC Receivers and Class B Digital Statement 118
Cisco Product Security 119
Accessibility Features 119
Vision Impaired and Blind Accessibility Features 119
Hearing Impaired Accessibility Features 122
Mobility Impaired Accessibility Features 126
Additional Information 128
Warranty 129
Cisco One-Year Limited Hardware Warranty Terms 129
Index 131

Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 1
Your Phone
Cisco Unified IP Phone 8961
The Cisco Unified IP Phone 8961 provides these features:
• Phone connections
• Footstand
• Phone-display viewing angle
• Buttons and hardware
• Phone screen
• Power-save mode
• Handset rest
Phone Connections
Your system administrator can help you connect your phone to the corporate IP telephony network.

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1DC adapter port (DC48V) 5Computer port (10/100/1000 PC)
2AC-to-DC power supply (optional) 6Handset port
3AC power wall plug (optional) 7Analog headset port (headset optional)
4Network port (10/100/1000 SW) with
IEEE 802.3af and 802.3at power enabled
8Anti-theft security lock connector
(lock optional)
276320
8
ComputerNetwork
ComputerNetwork
2
3
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1
ComputerNetwork
ComputerNetwork

Your Phone
Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 3
Note Each USB port supports a maximum of five supported and nonsupported devices that are
connected to the phone. Each device connected to the phone is included in the maximum
device count. For example, your phone can support five USB devices (such as three Cisco
Unified IP Color Key Expansion modules, one hub, and one other standard USB device) on
the side port and five additional standard USB devices on the back port. (Many third-party
USB products count as several USB devices.) For more information, see your
system administrator.
1USB port 2Cisco Unified IP Color Key Expansion Module connector

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Footstand
If your phone is placed on a table or desk, connect the footstand to the back of the phone.
1Insert the curved connectors into the
lower slots.
2Lift the footstand until the connectors
snap into the upper slots.
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Your Phone
Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 5
Phone Display Viewing Angle
The viewing angle of the phone display can be adjusted according to your preference.
Change Display Viewing Angle
Hold the handset and cradle with your left hand, hold the right side of the bezel (to the right of the
display) with your right hand, and then move your hands back and forth in opposite directions to
adjust the angle. (The Cisco Unified IP Phone 9971 is shown for illustrative purposes.)
Buttons and Hardware
Your phone provides quick access to your phone lines, features, and call sessions:
• Use the feature buttons (on the left) to view calls on a line or access features such as speed dial or
All Calls.
• Use the call session buttons (on the right) to perform tasks such as making a call, answering a call,
or resuming a held call. Each call on your phone is associated with a session button.
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Your Phone
Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 7
1Phone screen Shows information about your phone, including directory number, call
information (for example caller ID, icons for an active call or call on
hold) and available softkeys.
2Session buttons Each represents a call session and takes the default action for that
session. For example, pressing the session button for a ringing call
answers the call, while pressing the session button for a held call
resumes the call.
Color LEDs reflect the call state. LEDs can flash (blink on and off
rapidly), pulse (alternately dim and brighten), or appear solid (glow
without interruption).
• Flashing amber —Ringing call. Pressing this button answers
the call.
• Solid green —May be a connected call or an outgoing call
that is not yet connected. If the call is connected, pressing this
button displays the call details or the participants of a conference
call. If the call is not yet connected, pressing this button ends
the call.
• Pulsing green —Held call. Pressing this button resumes the
held call.
• Solid red —Shared line in-use remotely. Pressing this button
allows you to barge in on the call (if Barge is enabled).
• Pulsing red —Shared line call put on hold remotely. Pressing
this button resumes the held call.
Icons next to the session buttons indicate an action for that session. For
example, pressing the session button with a Missed Calls icon displays
your missed calls, and pressing the session button with a Voicemail
icon accesses your voice messaging system.
(The position of the session buttons can be reversed with the position
of the programmable feature buttons on phones that use a locale with
a right-to-left reading orientation, such as Hebrew and Arabic.)
3Softkey buttons Allow you to access the softkey options (for the selected call or menu
item) displayed on your phone screen.
4Back button Returns to the previous screen or menu.
5Release button Ends a connected call or session.

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6Navigation pad and
Select button
The four-way Navigation pad allows you to scroll through menus,
highlight items, and move within a text input field.
The Select button (center of the Navigation pad) allows you to select a
highlighted item.
The Select button is lit (white) when the phone is in power-save mode.
7Conference button Creates a conference call.
8Hold button Places a connected call on hold.
9Transfer button Transfers a call.
10 Keypad Allows you to dial phone numbers, enter letters, and choose menu
items (by entering the item number).
11 Speakerphone button Selects the speakerphone as the default audio path and initiates a new
call, picks up an incoming call, or ends a call. During a call, the button
is lit green.
The speakerphone audio path does not change until a new default
audio path is selected (for example, by picking up the handset).
If external speakers are connected, the Speakerphone button selects
them as the default audio path.
12 Mute button Toggles the microphone on or off during a call. When the microphone
is muted, the button is lit red.
13 Headset button Selects the headset as the default audio path and initiates a new call,
picks up an incoming call, or ends a call. During a call, the button is
lit green.
A headset icon in the phone screen header line indicates the
headset is the default audio path. This audio path does not change
until a new default audio path is selected (for example, by picking up
the handset).
14 Volume button Controls the handset, headset, and speakerphone volume (off-hook)
and the ringer volume (on-hook).
Silences the ringer on the phone if an incoming call is ringing.
15 Messages button Auto-dials your voicemail system (varies by system).

Your Phone
Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 9
16 Applications button Opens/closes the Applications menu. Depending on how your system
administrator sets up the phone, use it to access applications such as
call history, preferences, and phone information.
17 Contacts button Opens/closes the Contacts menu. Depending on how your system
administrator sets up the phone, use it to access personal directory,
corporate directory, or call history.
18 Phone display Can be positioned to your preferred viewing angle.
19 Programmable feature
buttons
Each corresponds to a phone line, speed dial, and calling feature.
Pressing a button for a phone line displays the active calls for that line.
If you have multiple lines, you may have an All Calls button that
displays a consolidated list of all calls from all lines (oldest at the top).
Then, it is recommended that you keep your phone in the All
Calls view.
Color LEDs indicate the line state:
• Amber —Ringing call on this line
• Green —Active or held call on this line
• Red —Shared line in-use remotely
(The position of the programmable feature buttons can be reversed
with the position of the session buttons on phones that use a locale
with a right-to-left reading orientation, such as Hebrew and Arabic.)
20 Handset with light strip The handset light strip lights up to indicate a ringing call (flashing red)
or a new voice message (steady red).

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Phone Screen
The way that your system administrator set up your phone determines what is displayed on your
phone screen.
Phone with Single Line
1Line label Displays the line phone information.
2Header Displays the date and time, and information (such as phone number) about
the selected line.
(If you are on a call and highlight the header instead of a call, the softkeys
that display are the same as those that display when the phone is idle. This
is useful, for example, if you want to access the Forward All or New Call
softkeys while you are on a call.)