Cisco Cisco 7940 User manual

Cisco 7940 / 7960 IP Phone
User Guide

Emergency
To dial 911 for emergency service, you must dial
the Outside Access Digit first (usually 9) + 911.
Customer Service / Technica Support
(919) 4 9-2300, option 1
[email protected]
www.featuretel.com
Web Porta
http://wp.featuretel.com
FeatureTe Shortcuts
B ind Transfer
More
Trnsfer
Enter extension
Hang up
Announced Transfer
More
Trnsfer
Enter extension
Wait for answer
Announce call
Hang up phone to connect
Transfer to Voice Mai
More
Trnsfer
Dial 577
Enter extension
Hang up phone
Park Ca s
More
More
MCPark
Listen for park number
Conference Ca
More
Confrn
Dial extension, or outside number with 9
Wait for answer
More
Confrn to join
Accessing VM in Office
Messages button
Enter password
Accessing VM from Other Extension
Dial 555
Enter your extension
Enter your password then #
Accessing VM from Outside Office
Dial your number
Press * when greeting starts
Follow the instructions
February 2009
© 2009 FeatureTel, LLC. Cisco is a registered trademark of Cisco Systems, Inc.

Tab e of Contents
Cisco 7940 / 7960 IP Phone .................................................................................................... 2
To Connect Your Phone ........................................................................................................... 4
Receiving a Call .......................................................................................................................
Making a Call ...........................................................................................................................
Re-dial ......................................................................................................................................
Call Return ...............................................................................................................................
Hold .........................................................................................................................................
Transfer ....................................................................................................................................
Abbreviated Dialing ..................................................................................................................
Call Block (Selective) ............................................................................................................... 6
Call Forward (All Calls) ............................................................................................................ 6
Call Forward (Busy) ................................................................................................................. 6
Call Forward (No Answer) ........................................................................................................ 6
Call Forward (Out of Service) ................................................................................................... 6
Call Forward (Selective) ........................................................................................................... 6
Call Jump ................................................................................................................................. 6
Call Park .................................................................................................................................. 7
Caller ID Block ......................................................................................................................... 7
Caller ID Block Release ........................................................................................................... 7
Do Not Disturb ......................................................................................................................... 7
Mute ......................................................................................................................................... 7
Priority Call ............................................................................................................................... 7
Privacy Guard .......................................................................................................................... 7
Conferencing ............................................................................................................................ 7
Directed Call Pickup ................................................................................................................. 7
Direct Extension Assignment ................................................................................................... 8
Intercom ................................................................................................................................... 8
Night Mode ............................................................................................................................... 8
Adjusting the Phone ................................................................................................................. 8
Automatic Call Distribution Queues .......................................................................................... 9
Web Portal ............................................................................................................................... 9
Voice Mail .............................................................................................................................. 10
Changing Your Voice Mail Password ..................................................................................... 10
Voice Mail Main Menu ............................................................................................................ 10
Email Forwarding ................................................................................................................... 10
Replying to a Voice Mail Message ......................................................................................... 11
Forwarding a Voice Mail Message ......................................................................................... 11
Composing a New Voice Mail Message ................................................................................. 11
Recording Personal Greetings ............................................................................................... 11
Hearing Your Personal Greetings .......................................................................................... 11
Distribution Groups ................................................................................................................ 12
Custom Operator Number ...................................................................................................... 12
Voice Mail Notification ............................................................................................................ 12
Star Code Quick Reference ................................................................................................... 13

Cisco 7940 / 7960 IP Phone
The Cisco 7960 and 7940 phones are exactly alike except that the 7940 has only two line buttons.
NOTE: Since different users can have different feature options associated with their phone, it is
possible that the steps to follow to access specific features on one person’s phone may be slightly
different than on another person’s phone. It is also possible that specific features are not
available on some phones in the organization.
FeatureTel Cisco 7940/7960 IP Phone User Guide Page 2

Phone Features Description
LCD screen The IP Phone "desktop" which displays the time, date, your
phone number, caller ID, line/call status and the soft key
tabs.
Line or speed dial
buttons
Enable you to reach an open line or to use the speed dial
feature. The 7960 phone features 6 line buttons and the
7940 has two line buttons.
Soft keys Soft key functions change depending on the status of the
phone (for example, whether you are on a call or the phone
is not in use). The key's current function is shown on the
LCD screen.
On-screen Mode
buttons
Provide access to the voice mail system (when available),
call histories, phone settings such as contrast and ring type,
plus network configuration and status information.
messages button
(envelope icon)
On screen mode button to access the voice mail main menu
for managing voice mail messages.
directories button
(book icon)
On screen mode button to access the Missed Calls,
Received Calls and Placed Calls information.
services button
(globe icon)
On screen mode button to access to company and personal
directories, voice mail, call screening and forwarding and
web services through a menu tree.
settings button
(check box icon)
On screen mode button to access the phone settings,
including: LCD screen contrast, ringer type, network
configuration and status controls.
information button
(either “i” or “?”)
On screen mode button to access online help for a phone
key or function.
Volume buttons Increase or decrease the volume for the currently active
voice receiver – handset, headset, or speakerphone. The
volume buttons also control the ringer volume (if onhook),
and the contrast of the LCD via the settings button.
Function toggles Toggle the headset, mute, and speaker functions on and off.
Scroll key Enables you to move among different soft key options
displayed on the LCD.
Dialing pad Press the dial pad buttons to dial a phone number. Dial pad
buttons work exactly like those on a standard telephone.
Footstand
adjustment
Adjusts the display angle of the phone by changing the
setting of the foot base.
Handset Lift the handset and press the dial pad numbers to place a
call, review voice mail messages, answer a call, etc.
FeatureTel Cisco 7940/7960 IP Phone User Guide Page 3

To Connect Your Phone
•Connect the Ethernet cable from your network wall jack to the port labeled “10/100 SW” on
the back of phone (4).
•Connect the power cable to the round power port on the back of phone (1) and plug the cord
into the power outlet on the wall (3).
To Connect a PC to Your Phone
•Connect the Ethernet cable from the port labeled “10/100 PC” on the back of phone ( ) to the
Ethernet port on your PC or laptop. This will allow your PC to access the same network as
the IP phone.
FeatureTel Cisco 7940/7960 IP Phone User Guide Page 4

Receiving a Ca
•To answer an incoming call, simply lift
the handset.
•Press the Headset button to use the
headset.
To Answer Using Speaker Phone
•Press the line button that is ringing
•Press the Speaker button
•Press the Answer softkey, which will
appear on the LCD display
Distinctive Rings
The Cisco 7940/7960 IP Phone has distinctive
rings for incoming calls:
•Internal Calls – one ring
•External Calls – two rings
•Hunt Group or ACD Calls – three rings
•Priority Ring – Identifies “priority callers”
with a different ring pattern. See Priority
Call.
Making a Ca
Lift the handset, or press the Speaker
button, and dial the desired number.
To dial:
•An internal extension - Dial the 3, 4, or
6-digit extension
•A local call - Dial the Outside Access
Digit (usually 9) + the local phone
number.
•Long distance - Dial the Outside Access
Digit (usually 9) + 1 + the phone number
•International - Dial the Outside Access
Digit (usually 9) + 011 + Country Code +
City Code + Phone Number
Re-dia
Calls the last number you dialed.
•Press the Redia softkey, or dial *07
Ca Return
Dials the number of the last incoming call
received at your phone.
To Return a Ca
•Dial *69
•Verify the number and press 1
NOTE: If your phone has Toll Restrictions,
you may not be able to return restricted calls.
Ho d
To P ace the Current Ca on Ho d
•Press the Ho d softkey button, or flash
the receiver button.
•Hang up or place another call.
To Retrieve a Ca on Ho d
•Lift the handset or flash the receiver
button.
NOTE: While on-hook, a new incoming call
has priority over the call on hold and rings
through first. If you answer the phone, you will
get the new call first.
Transfer
Transfer enables you to transfer an active call
to another extension or telephone number.
To Transfer a Ca
•Press the More softkey
•Press the Trnsfer softkey
•Dial the extension or telephone number
to which you want to transfer the call
•If the called party answers, you may talk
privately with them before making the
transfer.
•To complete the transfer, hang up.
•To cancel the transfer, press the
Resume softkey to return to the holding
party.
•If the called party does not answer, hang
up to transfer the call to that party’s
Voice Mail, or press the Resume softkey
to return to the holding party.
To Transfer a Ca to Voice Mai
•Press the More softkey
•Press the Trnsfer softkey
•Dial “ 77” for Voice Mail
•Dial the extension or Voice Mail
telephone number to which you want to
transfer the call.
Abbreviated Dia ing
Abbreviated Dialing lets you create up to 100
personal 2-digit speed dial codes.
To program an Abbreviated Dia Code
•Dial 75*
•Follow the voice prompts
To modify an Abbreviated Dia Code
•Dial 75*
•Follow the instructions to program a new
Abbreviated Dial Code using the same
Abbreviated Dial Code
To use an Abbreviated Dia Code
•Dial *3
FeatureTel Cisco 7940/7960 IP Phone User Guide Page

•Enter the desired 2-digit speed dial code
Speed Dia (for 7960 mode on y)
You can assign up a phone number to a
Speed Dial soft key.
•Dial 74*
•At the prompt, press a Speed Dial
softkey
•Enter the phone number you want to
assign to this soft key and press #
•After the prompt, press # and hang up
Dia ing a Speed Dia Number
•Get dial tone.
•Press the Speed Dial soft key.
Ca B ock (Se ective)
Selective Call Rejection lets you program your
phone to reject calls from a list of telephone
numbers.
To configure your Ca B ock List
•Dial *60
•Follow the voice prompts to enable or
disable the feature, or add the last caller
to the blocked list, or list blocked
numbers.
Ca Forward (A Ca s)
Call Forward (All Calls) lets you forward all
incoming calls to another number.
To Enab e Ca Forwarding
•Press the Forward softkey.
•Enter the phone number for the
forwarding destination. On external
phone numbers, include the Outside
Access Digit.
•Press the Forward softkey again. The
number should appear on the LCD.
To Disab e Ca Forwarding
•Press the Forward two times.
Ca Forward (Busy)
Call Forward (Busy) forwards calls to another
number when you are already on a call.
To Enab e Ca Forward (Busy)
•Dial 76*
•Enter the phone number for the
forwarding destination followed by #
•Press # to confirm
•Press 2 to exit, then hang up
To Cance Ca Forward (Busy)
•Dial 77* and then hang up
Ca Forward (No Answer)
Call Forward (No Answer) lets you forward
calls when you don’t answer.
To Enab e Ca Forward (No Answer)
•Dial 78*
•Enter the extension or number for the
forwarding destination followed by #
•Press # to confirm
•Press 2 to exit, then hang up
To Cance Ca Forward (No Answer)
•Dial 79* and then hang up
Ca Forward (Out of Service)
Call Forward (Out of Service) automatically
forwards calls to another location when your
phone goes out of service. The forwarding
destination is configured through the Web
Portal or by FeatureTel.
To Enab e Ca Forward (OOS)
•Dial 70*
•Press # to confirm
•Press 2 to exit, then hang up
To Disab e Ca Forward (OOS)
•Dial 71* and then hang up
Ca Forward (Se ective)
Call Forward (Selective) forwards calls from
certain numbers to another number.
To Configure the Se ective Ca List
•Dial *63
•Follow the voice prompts to enable or
disable the feature, or add, delete, or list
numbers to be forwarded.
NOTE: Disabling Call Forward (Selective) will
not delete the Selective Call List. When
entering an external telephone number to the
list, enter the 10-digit number. Do not include
the Outside Access Digit.
Ca Jump
Call Jump forwards a call already in progress
to another number.
•Dial **# + phone number + # to send the
call to that phone number.
•Dial **8 (**V) to send the call to voice
mail
•Dial **0 to cancel an initial * or **
NOTE: This feature requires FeatureTel Web
Portal service. You cannot jump to or from an
emergency services number.
FeatureTel Cisco 7940/7960 IP Phone User Guide Page 6

Ca Park
A call may be parked so it can be answered
from any other extension. If you can park a
call, your phone will have an MCPark button.
All phones can pick up parked calls.
To Park a Ca
•While in the active call, press the
MCPark button (if provisioned).
To Pick up a Parked Ca
•Dial the system number assigned to the
parked call.
Ca er ID B ock
Blocks display of your Caller ID for one call.
To prevent sending your Ca er ID for
a sing e ca
•Dial *67
•Dial the desired phone number
Ca er ID B ock Re ease
If your phone is configured to block sending
Caller ID information, Caller ID Block Release
sends your Caller ID information for a single
phone call.
To Send your Ca er ID for a ca
•Dial *82
•At the second dial tone, dial the
extension or telephone number you wish
to reach
Do Not Disturb
Do Not Disturb prevents inbound calls
.
To enab e or disab e Do Not Disturb
•Press the DnD softkey or dial *04 and
hang up.
NOTE: The Do Not Disturb feature is not
supported on SIP phones.
Mute
Mute disables the microphone of the handset,
speakerphone, or headset.
•To enable or disable, press the Mute
button.
•The Mute button will glow red and the
LCD display will say “Microphone Mute
On”.
•The Mute button will go dark and the
LCD display will say “Microphone Mute
Off”.
Priority Ca
Priority Call lets you define a list of callers
identified as priority callers using a unique ring
tone when they call you.
•Dial *61
•Follow the voice prompts.
Privacy Guard
Privacy Guard screens inbound anonymous
calls.
To enab e/disab e Privacy Guard
•Dial *88
•Press 1 to enable/disable Privacy Guard
•Hang up
To change Privacy Guard Access
Code
•Dial *88
•Press 2 to set or change the Access
Code
•Enter the new access code followed by #
•Hang up
To verify Privacy Guard Access Code
•Dial *88
•Press 3 to verify the Access Code
•After hearing the Access Code, hang up
Conferencing
Conferencing enables you to talk to multiple
parties simultaneously.
To Add a Party to the Current Ca
•Inform the current party that you’ll be
starting a conference
•Press the More softkey, then the Confrn
softkey.
•The active call is placed on hold and you
will hear dial tone
•Dial the phone number of the party you
wish to dial.
•Press the Confrn softkey to join the
parties together. If you get Voice Mail or
the party does not want to join the
conference, press the EndCa softkey
followed by the Resume softkey to return
to the original call.
NOTE: SIP phones will only support 3
callers.
Directed Ca Pickup
Directed Call Pickup allows you to answer a
specific ringing phone in your Pickup Group.
To Answer a Phone in Your Group
•Dial *12 or press the More softkey, then
press the DC Pickup softkey.
•At the dial tone, dial the extension you
wish to answer.
FeatureTel Cisco 7940/7960 IP Phone User Guide Page 7

Direct Extension Assignment
Direct Extension Assignment lets you
temporarily reassign a telephone with your
own telephone number and profile.
To Temporari y Assign Your Number
and Profi e to a Phone:
•From the temporary phone, Dial 588
•Enter your complete telephone number +
#. If your phone is configured as an
extension-only (i.e., non-DID) line, enter
your company’s complete main
telephone number + * + your extension
number + #.
•Enter your phone password followed by
the # key
To Reassign the Origina Te ephone
Number to the Temporary Phone:
•Follow the steps above using the original
telephone number and password that
were assigned to the phone.
To Reassign Your Own Number and
Profi e back to Your Own Phone:
•Pick up the handset of your phone
•After the voice prompt, enter your
complete telephone number followed by
the # key
•After the voice prompt, enter your phone
password followed by the # key
•Hang up
NOTE: Direct Extension Assignment requires
that the temporary phone is the same model
as your own.
Intercom
Intercom lets you make an announcement
through another person’s phone, allowing
them to respond instantly in hands-free mode
using their speakerphone.
To Make an Intercom Ca
•Press the More softkey
•Press the Intcom softkey
•Dial the extension of the other party
•Their phone will beep and their
speakerphone will be enabled
NOTE: If the other party has Do Not Disturb
enabled, or if they are on the phone, you will
get a busy signal.
Night Mode
Companies often have different call
treatments for daytime versus after-hours
callers. The Night capability can be assigned
to a user’s phone to override the standard
day-of-week/time-of-day logic.
The Night feature has three modes:
Norma Night Mode
Calls will be handled using the standard day-
of-week/time-of-day logic. No action is
required by the user when operating in Normal
mode.
Temporary Night Mode
Temporarily overrides the normal day-of-
week/time-of-day logic. It toggles between
day-mode and night-mode. At the change in
the day-of-week/time-of-day schedule, the
system will revert back to Normal operation
•To enable Temporary Mode, press the
Night softkey once.
Permanent Night Mode
Overrides the normal day-of-week/time-of day
logic until the user manually changes the state
back to Normal
•To enable Permanent Mode, press the
Night softkey twice
•To disable Permanent Mode, press the
Night softkey twice again
Adjusting the Phone
To Adjust Disp ay Contrast
•Press the Settings button
•Press 1 to select Contrast
To Adjust the Contrast Using the Up/
Down Softkeys
•Press the OK softkey
•Press the Exit softkey
To Adjust Ring Vo ume
•With the handset in the cradle and
speakerphone off, use the Volume
Up/Down buttons.
To Adjust Handset Vo ume
•Remove the handset from the cradle and
use the Volume Up/Down buttons.
•Replace the handset.
To Adjust Speakerphone Vo ume
•Press the Speaker button and use the
Volume Up/Down buttons.
•Press Speaker button again
To Adjust Ring Type
•Press the Settings button
•Press 2 to select Ring Type
•Highlight the desired ring with the Scroll
Up/Down buttons
•Press the Select softkey to select the ring
•Press the OK softkey to exit the menu
FeatureTel Cisco 7940/7960 IP Phone User Guide Page 8