Cisco SPA50X User manual

Cisco Small Business
IP Phone Models SPA50X (SPCP)
USER GUIDE

Cisco Small Business Pro IP Phone SPA50X User Guide 1
Contents
Chapter 1: Getting Started 4
About This Document 4
Overview of the Cisco Small Business IP Phones 6
Caring for Your Phone 7
Understanding Your Phone’s Lines and Buttons 8
Phone Components 8
Softkey Buttons 10
Using Keypad Shortcuts 12
Chapter 2: Installing Your Phone 13
Before You Begin 13
Phone Connections 14
Connecting the Handset 14
Connecting the Power 15
Connecting Your Phone to the Network 15
Connecting the Phone to the Wired Network 15
Connecting the Phone to the Wireless Network 15
Connecting a PC to Your Phone (Optional) 16
Connecting a Wired or Wireless Headset (Optional) 16
Installing the Desk Stand or Wall Mount (Optional) 17
Reverse the Handset Retention Tab 18
Verifying Phone Startup 19
Upgrading Your Phone Firmware 19
Chapter 3: Using Basic Phone Functions 20
Using the Speakerphone or a Headset 21
Using the Speakerphone 21
Using the Headset with Your IP Phone 21
Adjusting Call Volume and Muting 22
Adjusting Call Volume 22
Adjusting the Ringer Volume 22
Muting a Call 22

Cisco Small Business Pro IP Phone SPA50X User Guide 2
Contents
Placing or Answering a Call 22
Using Hold and Resume 23
Using Mute 23
Ending a Call 24
Transferring Calls 24
Performing a Transfer 24
Redialing a Number 25
Viewing and Returning Missed Calls 25
Forwarding All Calls to Another Number 26
Setting Do Not Disturb 26
Picking Up a Call from Another Extension 27
Placing a Three-Way Conference Call 27
Using the Local Directory 28
Using the Call History Lists 29
Accessing Voicemail 29
Chapter 4: Using Advanced Phone Features 30
Logging in to Your Phone 31
Creating Speed Dials 32
Adding Speed Dials 32
Editing Speed Dials 33
Deleting Speed Dials 33
Calling Speed Dials 34
Monitoring/Accessing Another Phone from Your Phone 34
Customizing Your LCD Screen 35
Changing the LCD Screen Contrast 35
Setting the Back Light Timer 35
Configuring the Phone Screen Saver 36
Turning on the Screen Saver Immediately 37
Updating Your Ring Tone 37

Cisco Small Business Pro IP Phone SPA50X User Guide 3
Contents
Using the Cisco SPA501G Interactive Voice Response Menu 38
Advanced Procedures for Technical Support Personnel 38
Status Information and Statistics 38
Rebooting, Restarting, and Resetting a Phone 39
Chapter 5: Using the Cisco SPA500S Attendant Console 41
Connecting the Cisco SPA500S Attendant Console to the IP Phone 42
Connecting a Single Cisco SPA500S 43
Connecting a Second Cisco SPA500S 46
Configuring the Cisco SPA500S 48
Using the Cisco SPA500S 49
Appendix A: Where to Go From Here 50

1
Cisco Small Business Pro IP Phone SPA50X User Guide 4
Getting Started
This chapter provides an overview of this document and basic information about
your Cisco Small Business IP phone.
•About This Document, page 4
•Overview of the Cisco Small Business IP Phones, page 6
•Understanding Your Phone Lines and Buttons, page7
About This Document
This guide describes the concepts and tasks necessary to use and configure your
Cisco Small Business IP Phone.
NOTE The Cisco Small Business IP Phone features vary, depending on the type of call
control system that you are using. This document describes using the Cisco Small
Business IP Phones with a SPCP phone system, such as the Cisco Unified
Communications 500 Series. If you are using your Cisco Small Business IP Phone
with a Cisco SPA9000 Voice System or a BroadSoft or Asterisk system, see the
Cisco Small Business IP Phone SPA50X (SIP) User Guide .

Getting Started
About This Document
Cisco Small Business IP Phone SPA50X User Guide (SPCP) 5
1
Organization
This table describes the contents of each chapter in this document.
Title Description
Chapter 1 Getting Started This chapter provides an
overview of this document
and basic information about
your Cisco Small Business IP
phone.
Chapter 2 Installing Your Phone This chapter provides an
overview of this document
and basic information about
your Cisco Small Business IP
phone.
Chapter 3 Using Basic Phone
Functions This chapter provides instructions on using your
phone’s basic functions. It
includes the following
sections:
Chapter 4 Using Advanced Phone
Features This chapter describes how to configure advanced
features on your IP Phone.
Chapter 5 Using the Cisco SPA500S
Attendant Console This chapter describes how to install and use the Cisco
SPA500S Attendant Console
with your IP Phone.
Appendix A Where to Go From Here Cisco provides a wide range
of resources to help you
obtain the full benefits of the
Cisco SPA50X phones. This
appendix provides link to
many of these resources.

Getting Started
Overview of the Cisco Small Business IP Phones
Cisco Small Business IP Phone SPA50X User Guide (SPCP) 6
1
Overview of the Cisco Small Business IP Phones
The Cisco Small Business IP Phones are full-featured VoIP (Voice over Internet
Protocol) phones that provide voice communication over an IP network. The
phones provide traditional features, such as call forwarding, redialing, speed
dialing, transferring calls, conference calling and accessing voice mail. Calls can
be made or received with a handset, headset or over a speaker.
IP phones also have special features not available in traditional phones. The Cisco
Small Business IP phones contain Ethernet ports, or ports that allow them to be
linked to the computer network. They also have additional Ethernet ports that
allow a computer to be connected to the network through the IP phone.
Unlike traditional phones, Cisco Small Business IP phones require a separate
power source. You can power the phones by connecting them to a switch that
provides Power over Ethernet (PoE), or by using an optional PA100 power adapter.
The following table shows the Cisco Small Business IP Phones covered in this
document and their respective features:
Caring for Your Phone
The Cisco Small Business IP phones are electronic devices that should not be
exposed to excessive heat, sun, cold or water. To clean the equipment, use a
slightly moistened paper or cloth towel. Do not spray or pour cleaning solution
directly onto the hardware unit.
Cisco
SPA501G Cisco SPA502G Cisco SPA504G Cisco SPA508G Cisco SPA509G
Screen Paper
Labels 128 X 64 monochrome LCD with backlight
Lines 814812
Softkeys 4 fixed
(redial,
cancel,
transfer, and
conference)
4 dynamic
Navigation
Button None Four-way navigation key

Getting Started
Understanding Your Phone Lines and Buttons
Cisco Small Business IP Phone SPA50X User Guide (SPCP) 7
1
Understanding Your Phone Lines and Buttons
Use the following graphic and table to identify the parts of your phone.
Phone Components
Figure1 Phone Components
The Cisco SPA509G shown in Figure1 illustrates most of the Cisco Small
Business IP Phone physicalfeatures. Other models support different features. See
the “Overview of the Cisco Small Business IP Phones” section on page 6.
Numbered objects in Figure1 are described in the following table.
#PhoneFeature Description
1 Handset Pick up to place or answer a call.
2 Message Waiting
Indicator Displays solid red when you have a new voice mail message. Flashes red during an incoming call.

Getting Started
Understanding Your Phone Lines and Buttons
Cisco Small Business IP Phone SPA50X User Guide (SPCP) 8
1
3 LCD Screen Displays date and time, phone station name, line
extensions, and softkey options. (Not available on the
Cisco SPA501G.)
4 Line keys Indicates phone line status. (Not available on the Cisco
SPA502G.)
When lit:
Off: Line is idle.
Green: Line is active or in use.
Green (flashing): There is an inbound call.
Red (flashing): Line is on hold.
These keys can also be programmed by your phone
system administrator to perform functions such as
speed dial, call pickup, or monitoring an extension.
Additional 4 line keys available on Cisco SPA509G only.)
5 Softkey buttons Press a softkey button to perform the action shown on
the label on the LCD screen above.
Note: The Cisco SPA501G has the following four buttons:
Redial—Dials the last number called.
Cancel—Cancels an action (such as a transfer).
Conference—While on a call, press to start a
conference call and dial another number. After
the second party answers, press Conference
again to create the conference.
Transfer—Transfers a call. See the “Transferring
Calls” section on page 24.
6 Navigation button Ability to scroll left, right, up, or down with the four-way
navigation button. (Not available on the Cisco SPA501G.)
7 Messages button Press to access voice mail (must be set up by your
phone system administrator).
8 Hold button Press to place a call on hold.
#PhoneFeature Description

Getting Started
Understanding Your Phone Lines and Buttons
Cisco Small Business IP Phone SPA50X User Guide (SPCP) 9
1
Softkey Buttons
The softkey buttons on your phone display may vary depending on your phone
model and the phone system setup. (Softkey buttons are not available on the
Cisco SPA501G.) Press the Right Arrow or Left Arrow keys on the navigation
button to view additional softkey buttons.
Below is a partial listing of softkey buttons that may be available on your phone.
You may not have all of these softkey buttons on your phone, and you may have
additional buttons that are not listed here. For example, your phone administrator
may also provide custom softkey buttons on your phone, such as buttons that
provide a speed dial to a company number, or that access a specialized program
that runs on your phone. Contact your phone administrator for more information.
9 Setup button Press to access a menu to configure features and
preferences (such as your directory and speed dials),
access your call history, and set up functions (such as
call forwarding).
For the Cisco SPA501G, accesses the Interactive Voice
Response menu, which allows you to perform tasks like
getting the IP address of the phone. See the User Guide
documents on Cisco.com for more information. (See the
list of links at the end of this document.)
10 Mute button Press to mute or unmute the phone. When phone is
muted,the buttonglowsred. Thebutton also glowsred if
the network connection cannot be found.
11 Volume button Press +to increase the volume and -to lower the volume
ofthehandset,headset,speaker(whenthehandsetisoff
the phone, or ringer volume (when the handset is on the
phone).
12 Headset button Push to turn the headset on or off. When the headset is
on, the button glows green.
13 Speaker button Push to turn the speaker on or off. When the speaker is
on, the button glows green.
14 Keypad Use to dial phone numbers, enter letters, and choose
menu items.
#PhoneFeature Description

Getting Started
Understanding Your Phone Lines and Buttons
Cisco Small Business IP Phone SPA50X User Guide (SPCP) 10
1
Button Function
<< or >> Move left or right through an entry without deleting characters.
Cancel Cancels a conference call before the callers are joined.
CFwdAll Forwards all calls coming to your phone to a specified number.
Confrn Initiates a conference call.
Conflx Conferences active lines on the phone together.
Delchr Deletes the last number or letter.
Delete Deletes an entire item (for example, a number from the Call History list).
Dial Dials a number.
DnD Do Not Disturb; prevents incoming calls from ringing your phone.
Edit Opens an item so that you can edit numbers or letters, or enable or
disable a feature.
GPickUp Allows you to answer a call ringing on an extension in a group of phones.
Ignore Ignores an incoming call.
Login/
Logout Log in and out of the call system to use the Extension Mobility feature. Extension mobility allows you to log in to any physical phone and
retrieve your personal settings and directory number to that phone.
PickUp Allows you to answer a call ringing on another extension by entering the
extension number.
Redial Displays a list of recently dialed numbers.
Resume Resumes a call that is on hold.
OK Saves your changes or confirms an action in response to a prompt on
the screen.
Select Selects the highlighted item on the LCD screen.
Trnsfer Performs a call transfer.
Y/N Enters a submenu and when pressed, toggles between Yes or No to
enable or disable an option.

Getting Started
Understanding Your Phone Lines and Buttons
Cisco Small Business IP Phone SPA50X User Guide (SPCP) 11
1
Using Keypad Shortcuts
When using the phone menus, you can use the keypad to enter thenumber shown
next to the menu or sub-menu item on the LCD screen. (Not applicable to the Cisco
SPA501G.)
For example, on the Cisco SPA509G, to change your ring settings, press 3 for
Settings and press 2 for Ring Type.
NOTE Menus and options vary depending on phone model.

2
Cisco Small Business Pro IP Phone SPA50X User Guide 13
Installing Your Phone
This chapter describes how to install your Cisco Small Business IP Phone and
connect it to your network. It contains the following sections:
•Before You Begin, page13
•Phone Connections, page14
•Verifying Phone Startup, page19
•Upgrading Your Phone Firmware, page19
Before You Begin
Before you install and connect your phone, verify with your System Administrator
(if applicable) that the network is ready for the phone, read the safety notices, and
make sure you have all the phone parts and documentation available.
!
CAUTION CAUTION: Do not connect a telephone by using the RJ-11 port marked AUX. It is
reserved for connection with auxiliary devices that are not supported with the
SPCP version of the telephone firmware.

Installing Your Phone
Phone Connections
Cisco Small Business IP Phone SPA 50X User Guide (SPCP) 14
2
Phone Connections
Figure1 shows the phone connections.
Figure1 Phone Connections
Connecting the Handset
STEP1 Turn the phone body over to expose the ports on the back of the unit.
STEP 2 Insert the long end of the phone cord into the RJ-11 handset port on the phone
body that is marked with a phone symbol.
!
CAUTION Do not insert a telephone line cord into the RJ-11 AUX (auxiliary) port.
STEP 3 (Optional) Route the phone cord through the cable slot.
STEP4 Insert the other end of the phone cord into the port at the bottom of the handset
(not shown).

Installing Your Phone
Phone Connections
Cisco Small Business IP Phone SPA 50X User Guide (SPCP) 15
2
Connecting the Power
If you are using an external power source, insert one end of the power cord into an
outlet and insert the other end of the power cord into the power port on the phone
body.
Connecting Your Phone to the Network
The phone can be connected to the network by using a Cat5 or higher Ethernet
cable or through a wireless network connection.
Connecting the Phone to the Wired Network
To connect the phone by using an Ethernet cable:
STEP1 Insert one end of the Ethernet cable into the network port on the RJ-45 phone port
marked “SW.”
STEP 2 Insert the other end of the Ethernet cable into the device, such as a switch.
Connecting the Phone to the Wireless Network
You can use a Cisco WBP54G Wireless-G Bridge for Phone Adapters to connect
the IP phone to a Wireless-G network. This procedure requires the optional Cisco
IP Phone PA100 power adapter to provide power to the WBP54G. Cisco does not
recommend connecting a PC to the phone when it is operating wirelessly.
To connect your phone to the Cisco WBP54G:
STEP1 Configure the Cisco WBP54G by using the Setup Wizard. See the instructions in
the
Wireless-G Bridge for Phone Adapters Quick Installation Guide , available on
Cisco.com.
STEP 2 When instructed to do so by the Setup Wizard, insert the Ethernet cable of the
WBP54G into the RJ-45 phone port marked SW, located on the back of the IP
phone base station. (See the Figure1.)
STEP 3 Connect the power cable of the WBP54G to the power port on the phone base.
STEP4 Connect one end of the IP phone power adapter into the power port of the
WBP54G.

Installing Your Phone
Phone Connections
Cisco Small Business IP Phone SPA 50X User Guide (SPCP) 16
2
STEP 5 Connect the other end of the IP phone power adapter into an electrical outlet.
Connecting a PC to Your Phone (Optional)
A PC can be connected to the network through the phone. Cisco does not
recommend connecting a PC to the phone if the phone is connected to the
network wirelessly.
To connect a PC to your phone (optional):
STEP1 Connect one end of an Ethernet cable (not provided) to the RJ-45 port marked PC
on the back of the phone body. (See the Figure1.)
STEP 2 Connect the other end of the Ethernet cable to the Ethernet port on your PC.
Connecting a Wired or Wireless Headset (Optional)
Cisco IP phones support headsets from other manufacturers. For the latest
supportedmodels,contact yourreseller.Additionalinformationcanbe found atthe
manufacturer websites: For example:
http://www.plantronics.com
http://www.jabra.com
Each brand and type of headset might require different steps for connection.
Consult the documentation for your particular headset for more information. In
general, to connect a headset:
Connect the headset telephone cord to the RJ-11 telephone port on the back of
the IP phone.
OR

Installing Your Phone
Phone Connections
Cisco Small Business IP Phone SPA 50X User Guide (SPCP) 17
2
Connect the 2.5mm connector from the headset into the headset port on the
right side of the IP phone as shown:
Installing the Desk Stand or Wall Mount (Optional)
The phone can be set on a flat surface, such as a desk, or mounted to a wall. This
section describes the installation of the desk stand. If you are attaching a
Cisco SPA500S attendant console, attach the console before attaching the desk
stand.
To mount the phone to the wall, you must use the MB100 wall mount bracket kit
(available separately). Do not attach the desk stand if you intend to mount the
phone to the wall. To mount the phone on the wall, follow the instructions included
with the wall mount.

Installing Your Phone
Phone Connections
Cisco Small Business IP Phone SPA 50X User Guide (SPCP) 18
2
To install the desk stand:
STEP1 Connect the phone stand by lining up the tabs on the stand with the slots on the
phone body.
STEP 2 Slide the bottom tabs into the lower slots on the phone body and lightly press
down on the stand. It should easily slide into the upper stand slots. Do not force it.
Reverse the Handset Retention Tab
If you mount the phone to a vertical surface, such as a wall, you must reverse the
handset retention tab on the phone body so that the handset does not fall off the
phone when it is placed on the cradle.
STEP1 Push the latch in.
STEP 2 Slide the retention tab up until it detaches from the phone.

Installing Your Phone
Verifying Phone Startup
Cisco Small Business IP Phone SPA 50X User Guide (SPCP) 19
2
STEP 3 Rotate the tab 180° and re-insert into the phone base. The tab now catches the
slot in the handset when the handset is placed onto the cradle.
Verifying Phone Startup
After receiving power and network connectivity, the phone executes a boot
sequence. During this sequence, phones with LCD screens display the Cisco logo,
the message Initializing Network and all of the lights on the phone flash.
After your phone successfully connects to the network, it checks for and
downloads an updated configuration and firmware. When the boot process is
complete, the extension number appears on the display screen (on models with a
display screen) and the phone has a dial tone.
On models with screens, the phone displays the standard menu for the phone. The
date, name and number of the phone display on the top line of the LCD screen. At
the bottom of the LCD screen, softkeys are displayed over their associated soft
buttons.
On models with no screen, such as the Cisco SPA501G, the lines glow green and
you hear a dial tone when the handset is picked up or when the speaker button is
pressed.
If the phone does not start, confirm your installation and connections. If these are
correct, try unplugging the phone and plugging it back in again. Cycling the phone
connection updates the configuration and the firmware. If you still do not see the
display, then contact your phone administrator or Internet Telephony Service
Provider (ITSP).
Upgrading Your Phone Firmware
The phone firmware is upgraded automatically by the Cisco Smart Business
Communications System (SBCS), according to the administrative settings.

3
Cisco Small Business Pro IP Phone SPA50X User Guide 20
Using Basic Phone Functions
This chapter provides instructions on using your phone’s basic functions. It
includes the following sections:
•Using the Speakerphone or a Headset, page 21
•Adjusting Call Volume and Muting, page 22
•Placing or Answering a Call, page 22
•Using Hold and Resume, page 23
•Using Mute, page 23
•Ending a Call, page 24
•Transferring Calls, page 24
•Redialing a Number, page 25
•Viewing and Returning Missed Calls, page 25
•Forwarding All Calls to Another Number, page 26
•Setting Do Not Disturb, page 26
•Picking Up a Call from Another Extension, page 27
•Placing a Three-Way Conference Call, page 27
•Using the Local Directory, page 28
•Using the Call History Lists, page 29
•Accessing Voicemail, page 29