Cisco 9951 Standard User manual

Cisco IP Phone 9951 User Guide
Cisco IP Phone 9951 User Guide........................................................................................ 1
Placing a call................................................................................................................... 2
Soft Keys......................................................................................................................... 2
Status Messages .............................................................................................................. 2
Forwarding calls to another phone.................................................................................. 2
Transferring a call........................................................................................................... 3
Initiating a conference call (ad-hoc) ............................................................................... 3
Method One (Conference) .......................................................................................... 3
Method Two (other callers call you)........................................................................... 4
Displaying users in a conference call.............................................................................. 4
Do Not Disturb (DND) ................................................................................................... 4
Diverting a call to voicemail (Divert)............................................................................. 5
Checking your voicemail from the phone....................................................................... 5
Viewing call logs and using the corporate directory ...................................................... 5
Changing Phone Preferences .......................................................................................... 5
Ringtones .................................................................................................................... 5
Brightness ................................................................................................................... 6
Camera Settings.......................................................................................................... 6
Communications Manager User Options Webpage............................................................ 7
Accessing speed dial and other user settings.................................................................. 8
Line Settings ................................................................................................................... 9
Incoming Call Forwarding........................................................................................ 10
Message Waiting Lamp ............................................................................................ 10
Audible Message Waiting Indicator ......................................................................... 10
Add/Update your Contacts (Speed Dials)................................................................. 10
Add a Contact (manual)............................................................................................ 11
Add a Contact (Directory Search) ............................................................................ 12
Directory....................................................................................................................... 12

Placing a call
To place a call on the Cisco IP Telephony (IPT) system you will follow similar dial
patterns that are used with your existing phone.
For all on-campus calling you will dial the 5 digit extension. For all off-campus dialing,
you must enter a 9, then dial the full telephone number, beginning with a 1 + area code
for long distance calls.
Soft keys
Soft keys dynamically change based on the state your phone is in. These buttons are
located on the bottom of the LCD screen. These keys control functionally and features of
your phone. To activate press the button below the soft key. If you don’t see a soft key
try pressing the “more” key if it is available. If you still cannot find the soft key you are
looking for it is most likely not a feature you can use in your phones current state.
Status Messages
After setting certain options important messages will flash at the bottom of the screen for
a few seconds after completion.
Forwarding calls to another phone
When the phone is idle a soft key option titled “Forward All” is seen. To forward your
phone press the soft key below and dial the number you wish the phone to be forwarded
to. To turn off the forward press the soft key below “Forward All” again. When the
phone is forwarding calls you will see a message flash for a few seconds indicating your
line is forwarded.

Transferring a call
While on an incoming call press the “Transfer” button located on the bottom right of
your phone. The current caller will be placed on hold. Once a transfer number has been
dialed you can press the “Transfer” button at anytime to transfer the caller.
Initiating a conference call (ad-hoc)
An add-hoc conference call can have several participants and provides the same
functionality as Centrex three-way calling or a six-way conference. The system is limited
to a maximum conference call of 6 users. There are two methods to creating a conference
call. Each method is explained below.
Method One (Conference)
While on a call press the Conference button.
You will now hear a dial tone and the existing caller
is placed on hold. Dial the number of the person you
wish to conference in to the call.
When the person picks up press the soft key below
the “Conference” option to conference them into the original call or press “Cancel” to
not conference them in. To return to the original
caller if you did not conference in the new caller
press the soft key below “Resume”.
This method is the most common method when you
want to add an additional caller into a call.

Method Two (other callers call you)
While on a call have the other caller call you, answer
their call this will place the initial caller on hold. Now
press the conference button . This will bring up
a menu to select a Speed Dial, new number or Active
Call.
Select the “Active Calls” soft key to select the caller
on hold. Press the up or down arrow key to
“highlight” the call that is on hold. Then press the
“conference” soft key to add them to the active call.
This method is commonly used when two or more
people have already called you and you want to add
them to a conference call.
Displaying users in a conference call
To display the users currently in a conference call
press the “View Details” soft key option (may have to
press “more” first or if on a video conference you will
need to press the “hide video” soft key first). A list of
users connected to the conference will be displayed.
The * next to a number signifies the conference
initiator. If you are the conference initiator you will be
see a soft key to “Remove” a user from the
conference. To remove a user highlight their number
and press the “Remove” soft key.
Do Not Disturb (DND)
Do not disturb allows the user to put their phone in DND mode. While in this mode the
phone will only beep once, flash the line light, or both when a call comes in. From your
user settings webpage you can select how you want your phone to respond when a call
comes in. To use this feature press the “DND” feature button on your phone while it is
on-hook. You will see a status message and the button will light up indicating that DND
is on. To remove DND press the feature button again.

Diverting a call to voicemail (Divert)
If you are at your desk and your phone begins to ring you have the option of immediately
diverting the call to your voicemail if you don’t want to answer the phone. To use the
feature press the “Divert” soft key when the phone is ringing. The caller will be
immediately transferred to your voicemail.
Checking your voicemail from the phone
If you have voicemail configured on your line you can check it from the phone. You will
press the button. When you connect to the voicemail system it will ask you for your
password. Further information on how to use the voicemail system is found in the
voicemail user guide.
Using the BGSU directory
To view the BGSU directory, press the button with a book on it. You can search the
BGSU directory for users’ phone extensions. The corporate directory contains all faculty
and staff contacts on campus.
Changing Phone Preferences
Ringtones
You can choose the ringtone, per line, that your phone plays to indicate an incoming call.
Change Ringtone for a Line
1. Press Applications .
2. Use the Navigation pad and Select to scroll and select Preferences.
3. Select Ringtone.
4. Highlight a ringtone.
5. Press Select or Edit.
6. Press Play to play the sample ringtone.
7. Press Set to apply the ringtone.
8. Press Return to return to the Preferences screen.
You must have a voicemail account for this feature to work correctly.

Brightness
You can adjust your phone screen brightness level.
Adjust Phone Screen Brightness
1. Press Applications .
2. Use the Navigation pad and Select button to scroll and select
Preferences.
3. Select Brightness.
4. To increase brightness, press the up arrow on the Navigation pad.
5. To decrease brightness, press the down arrow on the Navigation pad.
6. Press Save to set the brightness or press Cancel to exit.
7.
Camera Settings
Use the Camera Settings menu to change the phone camera settings by selecting the
available options: Auto Transmit Video, Brightness, and Enable Video.
Enable Auto Transmit Video
You can transmit video automatically whenever a call is initiated or accepted. If a video
transmission is in progress, the camera LED turns green; when on video mute, the LED
turns red. The LED is turned off when the camera is not in use.
1. Press Applications .
2. Use the Navigation pad and Select button to scroll and select
Accessories.
3. Select Cisco Unified Video Camera > Auto Transmit Video.
4. Select On to enable automatic video transmission or Off to disable the
feature.
5. Press Apply to apply the feature, or press Return to return to the Setup
screen.
Adjust Brightness
You can set the brightness of the camera.
1. Press Applications .
2. Use the Navigation pad and Select button to scroll and select
Accessories.

3. Select Cisco Unified Video Camera > Brightness.
4. Select Brightness.
To increase brightness, press the up arrow on the Navigation pad.
To decrease brightness, press the down arrow on the Navigation pad.
5. Press Save to set the brightness, or press Exit to return to the
Setup screen.
Communications Manager User Options Webpage
The remainder of this manual discusses the web interface to configure settings on your
phone. To change your speed dial numbers and other user settings you will go to a
configuration web page for your phone. The address of this page is
https://myphone.bgsu.edu/ccmuser NOTE: Off Campus users must use a VPN
connection to access this site.
Accessing speed dial and other user settings
You will be prompted for your User ID and Password. Your username and password is
the same username and password you use to log in to your computer each day.
Once you are logged in you will see a screen similar to the one below.
Make sure that if you make any changes on this page that you click the “save” button or icon before
ending your session. Once you press save your phone may reboot.

To configure basic phone settings select the “Phone Settings” menu item. It will take you
to a page like the one below.
On this screen you will see several items the first being the name of the device. This
name is not configurable and most likely will not mean anything to you. If you have

more then one phone associated to your account will have a drop down box with several
phones listed.
The “model” of the phone is the model of the phone by that name. It should match the
model number on your phone (usually upper right corner on the phone). Depending on
your phone model different options will be available.
The “description” will usually be your name – extension.
Lastly, the “user guide” will be a PDF document that you can download. The user guide
provided here is one from the manufacture and provides more details then this document.
Line Settings
To change phone settings press the “Line Settings” option at the top of the page.
On this page you will see several options. If you phone has more then one line you will
need to select which line you would like to configure from the left hand menu. By
default your primary line is selected.
Incoming Call Forwarding
You will see several forwarding options for your phone. By default some items
have been selected by the administrator.
The “Forward all calls to” option works with the CFwdALL option available on
the phone. Generally, you should forward your phone from the actual phone
unless you are offsite and forgot to set your CFwdALL variable from the phone.
Message Waiting Lamp
This option allows you to change your message waiting lamp indicator settings.
By default the system is set to light and prompt. You shouldn’t need to change
this setting unless you don’t like the light/prompt notification of new voicemail.
Audible Message Waiting Indicator
Each phone has its own configuration settings it is important that you have the correct phone selected
for the remainder of the instructions.

This option will turn on or off a stutter tone when you pick up the receiver to
announce you have voicemail. This option is turned off by default on the system.
It is not recommended to turn it on.
Add/Update your Contacts (Speed Dials)
Each user has the ability to set speed dials on a per phone basis. Depending on the model
of phone and how many lines you have configured on the phone will determine how
many speed dial buttons you have available. Each user can have 99 speed dials. To use
them dial the speed dial number while your phone is on-hook. You will see a “Speed
Dial” soft key option. Press the soft key below and the phone will dial your pre defined
speed dial.
To access your phones speed dials click the “Contacts” menu at the top of the page.
Add a Contact (manual)
To add a contact click on the “add contact” button. In the pop-up window fill in
the form fields and select save. If you want to make the contact a speed dial make
sure you select a speed dial number to attach to your contact as seen below.
Make sure that if you make any changes on this page that you click the “save” button or icon before
ending your session. Once you press save your phone may reboot.

Add a Contact ( Directory Search)
To add a contact/speed dial from the BGSU directory select the directory option
at the top of the page. This will bring up the directory listing to search select the
filter button on the right side of the screen as shown below. Once you’ve found
the contact you’d like to add select the add button to the right of their row. This
will display the add form from above but with your contacts information pre-filled
out.

Directory
The “directory” menu option will give you access to the phones “BGSU directory” from
the web. This directory only contains faculty and staff members on campus and can not
be edited.